William Hill PLAYER REVIEWS(3814)

customer
03 July 2024
Comment from uk.trustpilot.com
Honestly if you have any sense and you value your cash and enjoy a decent gaming experience then AVOID these scumbag scammers like the plague the games here are so massively rigged it’s laughable you will pump games with funds for DAYS and if you ever get a bonus or scatter they will literally pay pennys at best since there most recent fine this joke of a place has become a complete waste of time they only exist now to steal ….RIGGED RUBBISH not worth playing 10p everything here is a HUGE scam AVOID

susan magee
02 July 2024
Comment from uk.trustpilot.com
On Saturday 22nd June I placed a £20ew Double on Jewel of London at 40/1 andHaatem at 4/1.Jewel of London's sp was 80/1 and Haatem won at 4/1However, William Hills refused to honour their Best odds guarantee which is disgusting as I backed Maw Lam at 33/1(returned at 40/1)4 days earlier and they paid me at 40/1.It would appear they pick and choose when to honour their guarantees.My best advice is avoid them like the plague.

Paul Warren
30 June 2024
Comment from uk.trustpilot.com
i can understand the reviews on here worst customer service ever talking to a bot they removed my best odds on horse racing ages ago and i never even won big now they have removed my gaming promotions cant see the point in staying with them so i am likely going to close my account with them. i am never experiance this with a betting company before they should look after their customers better?

Haq Nawaz
30 June 2024
Comment from uk.trustpilot.com
William Hill online Casino is One of my favourite Casino great games highly Professional staff very friendly very helpful customer service fast withdrawals fair games been member since several years I enjoy playing at William Hill great fun Casino plenty of Bonus & Promotions love it.❤️ love to give feedback but it's too long to answer some questions which are hard to understand.

Robert E
30 June 2024
Comment from uk.trustpilot.com
William Hill closed my account because I had self excluded from Mr Green over 10 years ago. I still have monies in my account which need to be repaid, plus several ante post bets on the Euros. Advised to use live chat who told me I would be contacted by email or phone to resolve, but I have heard nothing after 4 weeks, yet I am still chasing them. Since Hills took their operations overseas, like many other bookies, they have gone downhill fast.

noel
30 June 2024
Comment from uk.trustpilot.com
Yet again another fixed site.Played blackjack 14 hands win 2 ,absolutely shocking. How do they get away with it.I can tell whether I gonna win by way the cards are being dealt and twisting or stick on blackjack, surely this is illegal.never play on this bloody siteagain.FIX FIX FIX

Jas Virk
29 June 2024
Comment from uk.trustpilot.com
The service is appalling! They imposed a limit on my account and blocked me from withdrawing funds. I used live chat and spoke to Nigel, then to Brendon, the supervisor, who abruptly ended the chat! I spent over an hour with both of them, going in circles with no resolution. When I asked to speak to a manager, they ended the conversation. It's 2024, and it's against regulations to deny a customer the right to escalate their complaint!

Dennis Killensworth
29 June 2024
Comment from uk.trustpilot.com
First when a person got the right picks in to win don't close out the account. This is a huge scam frfr they need to shut this down because they stealing people's money more then they let'n em win that's what's wrong with Vegas they steal more money then they allow you to win everything out here is a scam straight up

Patrick Mckee
29 June 2024
Comment from uk.trustpilot.com
The worst bookmakers app I have ever used. Never accepts my password, I have to go to the chat service which achieves nothing . Go to any other bookie

Eddie T J Naylor
29 June 2024
Comment from uk.trustpilot.com
slots are a disgrace shame on you, have you not collected enough money from the slots to pay back your fine yet or are you just mugging everyone off i think they are mugging everyone off disgusting returns! they have been .... for months!do not play the slots look at my last reviews go else where.

AK
29 June 2024
Comment from uk.trustpilot.com
They added 5 free promo spins to my account then I get the message this promo is not available for your account when I try use them, that's one sure way to lose a customer. Daily drops dead every day and I was told by customer support that my account has no promo restrictions. Bye.

WannBamm
28 June 2024
Comment from uk.trustpilot.com
I would never ever in a million years recommend anyone to play slots at William Hill....As an ex employee I can honestly say these c##ts are the biggest scammers on this planet....

David
28 June 2024
Comment from uk.trustpilot.com
117 down this month 3000 down in total over 2 years not had a single win not withdrawn a penny in 2 years just constantly bein taken for a ride all this taken in 20p spins maybe 40p if I'm feeling brave/stupid and nothing coral and ladbrokes are both alot fairer it's only me bein stupid thinking I mite win something to make the 2 years and 3 grand even remotely work it but if I put on 20 quid I can never get past 40 now when u put on 3000 .40 quid of which 20 i put on is not a win lol this site is a complete joke and so am I for continuing to put money on how dumb can someone be lol

Stephanie Watson
28 June 2024
Comment from uk.trustpilot.com
Shocking will Hill this so bad 60 pound In And one bonus game which I only got 2.22 back biggest win was 3 pound this just Appalling.

Sammy
28 June 2024
Comment from uk.trustpilot.com
One of the worst in today's day , everytime I want to withraw I have to go through chat and talk to one of there dumb customer support to get my money, most sites have instant withraw and deposit,save urself time go somewhere else

Mark Jacks
27 June 2024
Comment from uk.trustpilot.com
Absolutely rubbish, recently they banned me from best odds guaranteed, (I've only ever placed small stakes), now they've banned me from gaming promos, maybe they don't make enough money from me, either way I'm gone from this rubbish company

customer
27 June 2024
Comment from uk.trustpilot.com
Utter crap rigged ripoff site SLOTS are so RIGGED it’s unreal bonuses take forever pumping games full of cash to win a poxy £2 win if you’re lucky I heard this site use to be good but I 100% haven’t witnessed this I’m baffled how they’ve got a 1.5 rating can only say the positive reviews are staff from William hill or there paying people to put them up AVOID another totally CORRUPT company with more fines than you can shake a stick at

TH
26 June 2024
Comment from uk.trustpilot.com
As other reviews on here. I was asked to send in all my verification documents only to be told my account is now closed with no explanation given by their security 'team'. All they did was send me a link to their terms and none apply to my account closure.So now they have very clear copies of my Driving License, Passport and Bank details, plus £30 that is left in the william hill account.Online chat was useless, as you could tell they just copy and paste off a script.Seems to me they just want those that gamble loads and lose loads. All I did was have little bets here on horse and football and do my lottery.Don't bother with William Hill is my simple advice as its likely they will close your account after a while.

Dave Barraclough
26 June 2024
Comment from uk.trustpilot.com
Cash out facility available on my bet, tried over 6 times and it failed on every occasion. I complained and got the corporate diatribe, ‘it’s open to circumstances changing ??? 6 times in 2 mins 🤣 and this is not the first time ! If you want cash out, steer clear, from experience every other betting site is better because these are useless. Now bet £5 for free bet, no free bet credited ! This company is meant to be big in its field, don’t be fooled, useless, doesn’t keep its promises, faceless and doesn’t care, go elsewhere there are far far better

Nomi
26 June 2024
Comment from uk.trustpilot.com
Very poor customer service , I was put on wait for 140 minutes , that is 2 hours 20 min.

customer
25 June 2024
Comment from uk.trustpilot.com
100% rigged featureless games every time you play. I literally only need to play 10-15 spins these days to stop here it’s just so bad there completely manipulated by human software AVOID William hill there total thieves and it will never change

Mark Taggart
25 June 2024
Comment from uk.trustpilot.com
Well done on ya 1.5 reviews,I wonder why that is.terrilbe site to play gambling machines,remember they got fined 18 million pounds,for doing wrong,they got to make it back sum how.look at my last review

Rachi
25 June 2024
Comment from uk.trustpilot.com
Just takes takes cant get bonus gives out little wins less that £10 even tho spent loads worse slots ive played will update if I win but can't see it happening after reading these reviews wished I read these first before played been on it while now spent loads don't 1 withdraw £50 sighs...Not good at all

Joey Majors
23 June 2024
Comment from uk.trustpilot.com
Your App sucks you conveniently make the app stop working during in play betting

Dashlane Customer
23 June 2024
Comment from uk.trustpilot.com
I have never dealt with such a tinpot company. I've had several online chats with them recently and the service just gets worse, I'm beginning to wonder if they are using AI to answer queries. Today I wanted to know where they publish the draw results of the Irish lottery. They wanted to know the ins outs of a ducks R's, how much was my bet , the bet reference (not relevant to my enquiry). The answer is they don't, something that I shall bring to the attention of the Gaming Commission, as I believe that that should do. It took an hour and a half to reach this decision. I was referred more than once to a website that published lottery results but not for the tickets sold by Williamhill! For all I know I could be buying tickets for draws that don't exist and just adding money to their bank account. I'm now taking my business elsewhere.

Alistair Howarth
23 June 2024
Comment from uk.trustpilot.com
Reshad breeze He was prompt on his appointmentsPolite and well manned and gave good advice on the choices and guided me through the process and made the situation pleasant

Tuco The Ugly
23 June 2024
Comment from uk.trustpilot.com
Used too be good until they introduced stake £5 and get 5 free spins which you don't win anything.

Lancashire
22 June 2024
Comment from uk.trustpilot.com
What a terrible company! Suspended my online account for no reason (I have about £5 in my account). They say they have sent you an email but I didn’t get one and I know somebody else in a similar position who didn’t. They then require a lot of documents to verify the account (which they have closed), including a bank statement and photo identification. Sent documents several times and they keep claiming they are not clear enough. It makes you suspicious as to why they want you to show so many of your personal details. They certainly can’t accuse me of irregular betting as I bet very small amounts and hardly win anything from them! I know one person who is not bothering retrieving their account and thereby the remaining money will go to William Hill. If this happens with a lot of people…

Shaun
22 June 2024
Comment from uk.trustpilot.com
wish I could give zero ratings. online casino games rubbish dead spin after dead spin if you are lucky and do get the bonus spins forget it never ever pays anything please avoid

Jason
21 June 2024
Comment from uk.trustpilot.com
Ive played every casino available to me and i must say William hill is the worst u hardley get wins above ur stake if u do it seems to dead spin till it takes it bk one promotional game is terrible not much incentive to keep me Playing removing my account

Amnon Cohen
20 June 2024
Comment from uk.trustpilot.com
I placed a +2000 soccer bet on score/corners/cards which I won. I looked at the app and it was graded a loss. I called took it to the traders. I was told that my bet won and that I should be getting my money shortly. I was never credited the $$ and every-time I called they said "yes you won and we will be regrading your wager" I'm writing this review after three calls (I'm still on hold) and I still don't have the Money. This is the 3rd time this has happened to me with prop bets that I have to call and harass them until they fix bets that were graded wrong. People who don't check their bets risk wrongfully losing money.

Iona Fisher
20 June 2024
Comment from uk.trustpilot.com
Only help option is live chat. You'll battle the robot before being given to MJ. Hopefully you like short answers that don't quiet sort you out. Because MJ will cut and paste then close the chat. Think you're going to play the system by typing 2 questions in? MJ will anser the first... and then close the chat. Have fun with the robot assistant everyone.

Darren Robert Barley
19 June 2024
Comment from uk.trustpilot.com
Got an email from them today saying they are closing my account down. I've messaged them yes i was placed on self-exclusion voluntarily with gamstop for 5 years after I was assaulted having a brain haemorrhage. My brother registered me with my permission for self exclusion which ended on the 31st August 2023. It was confirmed by gamstop my exclusion period had ended. I went through half and hour conversation with William Hill safer gambling team they opened my account 48 hours later. Now just under 11 months later they are possibly going to close my account again. It's now under review. To be honest with you my problem isn't gambling I waste more money playing app games because I get competitive. With gambling I do not chase my losses. With my games I obviously always lose because I can't win money playing. Top eleven manager or mini football

Mr G
19 June 2024
Comment from uk.trustpilot.com
I have been blocked from using the App, whilst WH carry out numerous checks on my ID and source of funds.Having sent countless images identifying the source of funds WH require further evidence.This has gone on for over a week, and how much are we talking about .. £5!!!!!!

PICKLES
19 June 2024
Comment from uk.trustpilot.com
I am a very sensible better and I have won over £1000 in profit while playing roulette on other companies, when I tell you this company is a scam using rigged odds I mean it. They use algorithms to make you lose and I honestly mean this, even with the live casino don’t let it fool you, they are not real roulette tables, I have recently lost £100 on this and by the looks of other reviewers I’m not the only one. I am hoping to open a lawsuit against them soon as they have restricted my account due to my earnings and I believe there is more to this than I believe, if anyone wants to reach out to me from this Dog poo company and reimburse the money they stole from me I will be happy to not go through with this. But they will not win

customer
17 June 2024
Comment from uk.trustpilot.com
Need shutting down ASAP disgusting that this place can still trade with how rigged these games are honestly nothing but dead spins and huge losses every time you play there’s NOTHING random about this joke of a corrupt site it’s the same every time DISGUSTING thieves

Iain Haigh
17 June 2024
Comment from uk.trustpilot.com
I have been a loyal customer with William Hills for thirty years. I enjoy betting on football and ALWAYS gamble responsibly. Last week I received an email advising that, as I had closed another account with William Hill or Mr Green due to being concerned about my gambling, that they had decided to close my account. I have since tried to explain that I have NEVER had another account with William Hill and I have never even heard of Mr Green. I have tried the live chat on three separate occasions to get this situation sorted but have been advised that "William Hill are doing this to protect me from irresponsible gambling". I have requested details of the account I have closed (doesn't exist as I have never had one) but they have refused. I have money in my account and decided to withdraw this and transfer my VERY RESPONSIBLE betting to another decent company but William Hill has decided that it won't give me the money in the account. William Hills are an absolute disgrace and, when this gets sorted out, I will withdraw my money and never give them another penny of my hard earned cash. Very interesting to see that Trustpilot have over 60% of people scoring them ONE

Mike Squire
16 June 2024
Comment from uk.trustpilot.com
DO NOT USEGive false odds and bets which are impossible to win. Customer service are hopeless and pass to rude supervisors who just cut you off with no help or explanations. Had an account for years but will now close SO RUDE and unhelpful

customer
16 June 2024
Comment from uk.trustpilot.com
Honestly never played slots that are so rigged on any site it doesn’t matter what game at what time at any wager there all the same YOU CANT WIN there beyond ladbrokes/coral or any other site it’s literally just dead spin after dead spin and huge losses. Desperately needs to be investigated by the uk gambling commission not some corrupt rubbish

Shawn Gill
15 June 2024
Comment from uk.trustpilot.com
Should have their license revoked !! Since the huge fine and 888 taking over this company has become the biggest scam going !!Don’t even bother trying to play slots nothing but dead spins and if you do my some miracle get a bonus it pays nothing or next to nothing even how much it takes to even get a bonus!! 888 are absolute criminals constantly being fined but that does nothing! It’s about the the gambling communion review licences !! Obviously they won’t because they’re just as corrupt ! Just save your money and go to a casino or arcades if you enjoy slots !! It’s become an absolute joke betting online now too many corrupt overseas crooks running them !

Jcx
15 June 2024
Comment from uk.trustpilot.com
Been with a very long time. The site has gone down hill like all the rest. They need to start looking at the reviews and listen to their customers. Slots are rubbish like others have said. My deposit lasted 5 minutes again this morning.... 5 minutes!! and just like the other times no bonuses. A few years ago you could atleast have an hours play with the odd bonus building up..... Nothing like that any more. It's a shame they have changed and I won't be back.

Paul Phillips
15 June 2024
Comment from uk.trustpilot.com
Why should I waste my time writing a review when William Hill simply don't care.Don't waste your time with this company there are far to many bookmakers out there that may offer a better experience.

HARRY WATCH
14 June 2024
Comment from uk.trustpilot.com
All this hype about the value you're offering for the euros. Nobody could use the bet builder feature to take that value. You're supposed to be one of the biggest bookmakers in the UK. Why does bet 365 not have these issues? Jokers!!

Customer
14 June 2024
Comment from uk.trustpilot.com
Beware do not leave money in your account- they closed my account without telling me and there was £40 plus in the account which they did not refund, when I asked for complaints procedure and regulator details would not give them to me a supervisor called Brendan told me I could complain to him but needed to send copious amounts of I d to try and get my money back.I only found out my account was closed when I went on the app to place a bet. Very poor customer care and sharp practice, glad I hadn’t won a lot of money for them to steal back. Also odds don’t always pay as stated and when you complain you get nowhere so give up.

Josh Harris
14 June 2024
Comment from uk.trustpilot.com
First experience gambling on an app, was told to load £10 and I get some free bets… then I was told the payment method I used was invalid .. so I had to load another £10. I won a nice amount (£100) and then suddenly my account was locked. They asked me to send a picture of my proof of address… I sent them my driving license with my address, a pic of me holding it and my passport… I even wrote my username on a piece of paper and held it up! Ludicrous! And then they returned to me and said I needed to provide proof of address??? I have no way of getting my money back… huge scam. Avoid this company as they make introductory offers but if you don’t lose your money, they will lock your account up to prevent you withdrawing any winnings. Total shambles.

Arturo Maroto
14 June 2024
Comment from uk.trustpilot.com
Only pay if you earn little money.If you win something moderate, it will allege money laundering so that you play and lose. He will also retain the money and not pay you. He is in a tax haven and you cannot even file a complaint. IS A TOTAL SCAM BE CAREFUL even the roulette wheels are rigged..

16 26
14 June 2024
Comment from uk.trustpilot.com
Remeber all. Just a quick reminder for those that are thinking of having a bet on the Euros! Then don't bet with William Hill. Has they have a reputation of not paying out. True fact.

Geoff Bec
14 June 2024
Comment from uk.trustpilot.com
Help WH. No notice ,restricted out of my account . Tells you to log in . Impossible ,403 error comes up for everything , no live chat , no working phone numbers , all emails no reply addresses. I would like to use my account balance or withdraw it if you don’t want me as a customer.

allan Wallace
14 June 2024
Comment from uk.trustpilot.com
I have had a william hill account for nearly 35 years. A year plus ago I could not access it online. was directed to their chat bot which kept resetting my password, still could not get in and gave up as we were just going around in circles. Tried phoning 0870 5181715, turned out to be an overseas help line and they are not authorized to help with this, he directed me back to the live chat function on their site. when I asked for another phone no he stated management had decided not to have phone numbers. Service is appalling, I just want my money back that I have in my account.
James g
03 July 2024
Comment from uk.trustpilot.com
Absolute garbage casino the slots are absolutely crap William hill have got the lowest rtp in the uk they are not worth a penny
Absolute garbage casino the slots are absolutely crap William hill have got the lowest rtp in the uk they are not worth a penny