William Hill PLAYER REVIEWS(3814)

Dan Booth
23 July 2024
Comment from uk.trustpilot.com
This is one of the worst companys you could ever gamble with. No integrity absolute scam and a disgrace that company’s like this are still even allowed to operate in Ireland. I deposited over 2000 lost it all. Then won a grand and as soon I on my account was suspended and I have not been alllowed to access any of my winnings. Disgraceful company. Better if putting your money with a more reputable company like paddy power as they at least allow you to access your winnings even though there odds are also bad

Graham Lawson
23 July 2024
Comment from uk.trustpilot.com
Just AVOID this site,yes it'll give u free spins but 0 return,yes it will give u bonus but take it all back without a single win......for your own sake just avoid it period.

Kenneth Boughen
22 July 2024
Comment from uk.trustpilot.com
The Dumfries shop is a joke ,you can never tell if its open or not and if it is open why do they shut early ,your Web says its open till late yet over the past few weeks its shut when the cashiers get fed up

Sego
22 July 2024
Comment from uk.trustpilot.com
I would like to ask all of you who complain against this hyenas without respect to their customers get together with all our evidence of proof and set 1 huge case .. Cheating every day and blaming as for have bad devices, web bugs and many Sci fi errors but and this is TRUE they never ever said the problem is in their side.

Candice Hall
22 July 2024
Comment from uk.trustpilot.com
Absolute crap site, you cant win nothing, save your money people. Need to be looked into this site does

Joseph
22 July 2024
Comment from uk.trustpilot.com
For some reason without explanation I no longer qualify for free spins or daily drop! What a terrible way to alienate your customers. Very poor business model.

Ben Davies
21 July 2024
Comment from uk.trustpilot.com
Their Vegas is an absolute joke, lost count of the amount I’ve spent through them, too often it’s costing £50+ for a bonus of which are paying £0 zero, nada nothing, how can a bonus pay nothing? Contacted them about this numerous times for it fall on deaf ears, Who regulates these crooks? How can a bonus which can cost £50-£100 to get sometime more then pay £0 This makes no sense, I’d avoid these clowns if your looking for fairness

Benjamin Debs
21 July 2024
Comment from uk.trustpilot.com
Dishonest, double standards and untrustworthyOn one hand when I was winning consistently on sports betting they limited my betting so I could not continue winning even limiting my bets promise thousand pounds down to £20 and even knocking that back. They said they did this to protect me but told me I could gambled unlimited funds on their slots and fake computerise casino which is by design Pure robbery On one hand when I was winning consistently on sports betting they limited my betting so I could not continue winning even limiting my bets promise thousand pounds down to £20 and even knocking that back. They said they did this to protect me but told me I could gamble unlimited funds on their slots and fake computerise casino which is by design Pure robberyOrganisations like this should be banned. They were once semi honourable, but they were purchased by.888 A poker site who use the software to extract finances from their gamblers even using bots to play poker and real poker games so that it appears like they have lost fairly I would recommend avoiding all such organisations, and I’m sure William Hill is turning in his graveI thieving lying, cheating, foul organisation are cesspit of corruption

pat99UK
21 July 2024
Comment from uk.trustpilot.com
First off I appreciate the fact that my review is based on a free spin, but I also spend quite a lot of money on William Hill.Now in my opinion the Bonus Drop is not by any way random as well as a couple of their other games. I know this for a fact, my wife who is also a WH customer has not won a single Free Bonus drop in over 6 months, it had become a running joke. However about a week ago I would only get lose, and this has now the norm, every day, no matter what device it’s a loss, so I have started recording them to create a You Tube Channel to demonstrate it.On the upside my wife now wins, no cash but free spins, yet she never puts money in, In addition to this, there is a game on WH called the Usual suspects, I know that I have played well over 1000 spins probably nearer 2000, yet it never gives me the bonus. If you get 2 out of the 3 Scatters then it moves a counter up so you get an additional bonus if you eventually get so many the maximum bonus this was activated nearly a year ago, yet it will never materialise.Personally I believe that WH are selective when it comes game outcomes, I have played the same game through other betting companies and it appears random exactly as it should be.

Jason Wallace
20 July 2024
Comment from uk.trustpilot.com
We won a football bet and the game was 2-1 and my selection was over 2.5 goals. Went to collect winnings and William hill had voided the bet due to it being 4 x 30 minutes. Never had this issue with any other bookmakers. Reported to gambling commission for.malpracrice and theft. Stay well clear of these thieves and if you are scammed like we were please report so action can be taken.

K Amesy
19 July 2024
Comment from uk.trustpilot.com
William hill online are an absolute joke !Never trust these jokes with your money !!!!It is day light robbery !!!Try and sort anything with these and you’ll speak to a computer .Be refereed over & over again !!!!Robbing Scum !!!!!

customer
19 July 2024
Comment from uk.trustpilot.com
Scam casino without a doubt using rigged software to steal from customers so they can pay back ANOTHER huge fine I’ve recently played a scratch card game here used over 200 plays without a single scatter constant losses HOW IS ANY OF THIS RANDOM. Disgusting site desperately in need of investigating properly (not by Gibraltar but the uk) and shutting down utter scumbags …update finally got a scatter and won a WHOLE 20p one winning play from ten SHUT THEM DOWN

Rob Green
19 July 2024
Comment from uk.trustpilot.com
Beware! They should be in jail, absolute criminals. They happily took my money for a first time and only time bet on the Euros, then when I won, they locked me out of my account! They have refused to let me in without giving them a copy of my passport!No private company should be able to deman a copy of your passport! They get hacked allllll the time so they should have no right whatsoever to be able to keep one - I don't! I would have no right at all to demand that someone let me have a copy of their passport for any reason, so why are company's allowed to these days!?Absolutely unbelievable. So not only have they refused to give me my winnings, but they won't even let me login so they've stolen my original bet too!!!!!!!Even worse, just to add insult to injury - they have a stupid bot that will only accept a copy of my passport and nothing else - no "oh speak to an agent then" or anything, no - do what the bot does or you don't get your money.Absolute theft. One of the most dispicable, daylight robbery scams I've ever seen allowed in this country. The reason they don't ask for it up front, is that they know that most of us wouldn't give it to them so they don't mention it until you want your money.If I could give them a negative score I would. If I thought the police would do anything, I'd call them.

David
19 July 2024
Comment from uk.trustpilot.com
How tf is this company just allowed to take our money Dailey without even a snipet of a win 2008 iv had this account since 16 years not a fin win has to be some sort if record maybe for me bein an idiot thinking I'd win one day ABDOLUTE JOKEEEEEE!!!!

Richard Clewes
18 July 2024
Comment from uk.trustpilot.com
TheivesThey locked my account down after my bank account got hacked so fare enough.But its been a full week with no access to my account or the money in my account.That is my money ive sent all the paper work via live chat and it's been accepted. But now you get the same crap in live chatIts over to the security team please wait for a email. That was a week ago and every day since. Now there time waisting to see if i have gambling issues.Its theft. There theives and nothing but theives.

customer
18 July 2024
Comment from uk.trustpilot.com
Total scammers 100% massively rigged just a complete waste of time and money legal theft a horrendous one sided featureless site DONT DEPOSIT unless you want to guarantee lose all your money

noel
18 July 2024
Comment from uk.trustpilot.com
Absolutely crooked cheating bastrds. Played blackjack yet again, played 21 hands won 2 effing hands, lost over £120.Enough is Enough.how do they keep getting away with rigging bloody reels, stay away from these cheating bastrds. I have noticed ,bit bloody late, that I can tell whether I going to win or lose, the way the cards turn over, before I actually see the bloody turned over card. surely this is not right!!!!Read reviews, DO NOT JOIN.AVOID AVOID AVOID

David
17 July 2024
Comment from uk.trustpilot.com
How tf can I be 12 pound up this month only put on 30 not withdrawn a penny this sites such a scam. And what a surprise dead spins as always

customer
16 July 2024
Comment from uk.trustpilot.com
Featureless boring rigged games with software designed to consume and steal funds HORRENDOUS site top three rigged sites AVOID this crap

anthony grady
16 July 2024
Comment from uk.trustpilot.com
If you weren't a company you would be in jail absolute robbers slots are horendous should be a law against companys doing what they do you can quit clearly see the games jiggering the reels when the bonuses about to drop in disgusting if we were fiddling we would be arrested for fraud digrace give this site a wide birth robbers.

denise69
16 July 2024
Comment from uk.trustpilot.com
Had my account frozen the first day of Royal Ascot with £125 in it still locked out after 4 weeks just keeps telling me my account is under review how can it take all this time to review. As has been already said on this site it is impossible to get in touch with a human being just a generated bot asking the same questions but not coming up with any answers as soon as the review (😂) is finished i will be closing my account

noel
16 July 2024
Comment from uk.trustpilot.com
Thieving crooked bastrds. Played blackjack 11hands won 1, lost 9 in a bloody row.This shows its absolutely fixed and crooked. AVOID AVOID AVOID.

Trevor Hughes
15 July 2024
Comment from uk.trustpilot.com
Terrible, un eligible for any opt in bets or free bets after the first withdrawal from your account. They’re the only ones making money, save your time and effort.

Glyn Ratcliffe
15 July 2024
Comment from uk.trustpilot.com
Absolutely shocking! Followed a fb ad, created an account and deposited €10. No problem. Couldn't find the offer, used their chat bot to enquire why and was told my account had been deactivated with no explanation. Spent over 2 hours, being passed to at least 6 people, submitted countless photos with ID - which in spite of a premium phone camera - were not 'clear' enough, only to be told another department would email me. They did, and asked me to do everything again as if I had contacted no-one before. So in my opinion, from falsely advertising an offer to now refusing to re-open my account or refund my money, I smell a rotten scam.

Anthony
15 July 2024
Comment from uk.trustpilot.com
Important information !!!Please see my profile pictureAbsolute scam company.I contacted there help desk as big bass bonanza spins there where symbols completely missing, screenshots included- I was told to wait to hear back from the team whilst they investigate. They replied ‘ We wanted to let you know that after a recent review of your account, you’ll no longer be able to take advantage of our gaming offers or promotions.This restriction will apply to our gaming products, and stake restrictions may also apply in the future.0/5 if I could !!!

Finn Cleary
15 July 2024
Comment from uk.trustpilot.com
Worst experience ever with any betting site and I’ve used most major ones in uk and Ireland they asked me for a picture of me holding my passport and holding a bank statement and holding a piece of paper with my username on it and then rejected it as not valid to verify my identity it’s the most ridiculous process I’ve ever came across most apps will accept a simple picture of id and proof of address not these absolute scammers! When trying to withdraw aswell but will happily let you put money in without verification disgusting

Kerry
14 July 2024
Comment from uk.trustpilot.com
This site has went the same way as all the rest, they're just money hungry robbers! I used to champion this site for being the only one that had fair play, not anymore. 30 games of slingo and not a single, even bare minimum win, thats appalling by anybodies standards. Haven't won on their bingo in 2 years, always the same names winning though eh?? I can easily rip through £100 in less than an hour and the slots have played terrible for the last 8 months, if you are lucky enough to get a scatter/bonus round rest assured they'll only allow you to scrape the minimum win. Just spent my last tenner on their site and not a single penny back on the lowest stake available, thats a lot of empty spins! Their promos have turned into a slap in the face too, you used to regularly get 5 free spins, now you have to stake £5 to get any, and they are always on a game that no one with half a brain would actually spend real money on! I'm convinced they've tweaked their site so getting a payout is impossible, the rtp has most definitely been altered yet customers aren't informed before play which would at least give us an option on whether to deposit or not. it's not all about luck, even the dodgiest bookie has to pay out now and again or they would have no business. The law of averages should come into play at some point, throwing money at them in the hopes of clawing something back has become my norm and i'm so fed up with it.

Caroline Simister
12 July 2024
Comment from uk.trustpilot.com
Kept telling me over and over that my driving license wasn’t a valid form of ID and to send additional ID (I don’t have any). They finally (after three days of them telling me over and over that I needed to send another form of photo ID) they finally gave me access to my account again. Massive faff, not worth it.

andrew eccleston
12 July 2024
Comment from uk.trustpilot.com
William Hill customer service is a disgrace.Froze my account because I only put in £10, won & won to £85 up. Lost a little, withdrew £50 but left £25 there which I can’t get or use.They are demanding stupid documents… one of which is impossible (proof of payment from my bank to WH made within las 3 months) I only made one deposit 8 months ago!One demand is in breach of my banks security policy, proof of ownership of my debit card… (a photo of which would reveal all my information including security number) Another demand is simply silly…. A photo of me holding my WH username handwritten on a piece of paper but they won’t say what for!... handwriting sample?I’ve sent multiple emails, always get same computer-generated reply. Basically, supply everything or account remains frozen.They have already had a photo of me with my driving licence, my latest credit card statement (front page only) and my latest bank statement showing my address.They say I can go to willhill second opinon for a second opinion but all emails have bounced back undelivered.Rubbish company.

Dell Smith
12 July 2024
Comment from uk.trustpilot.com
I won £70 pounds on free bonus spins following day I saw this on future free bonus promotions👇You are not eligible to opt into the bonus,Lool when you win free money they get pissed good your making millions of us punters you greedy b××××ds,Life go ons lool I won £70 one night free why I'm banned now know more free bonus games lool

noel
11 July 2024
Comment from uk.trustpilot.com
Yet again another bloody crooked bloody site. Played blackjack, 10 hands didn't win any. Crooked bastrds. Stay away from this bloody site,slots do not payout either FACT!!!!

customer
11 July 2024
Comment from uk.trustpilot.com
Scammy hill nothing but dead spin’s bonuses that pay ZERO and massive losses of funds for customers AVOID these thieves top 3 scamming rigged sites BORING REPETITIVE CRAP

Amanda Lear
11 July 2024
Comment from uk.trustpilot.com
I bet a few pounds here and there. I win and then use the few pound win to do another. I accrued £18.50 in my balance. They won’t give me my winnings. William Hill has blocked my account and want a million ID documents and photos of a whole host of things which I can’t supply. I could get a mortgage easier than getting help with my account. There is no customer service email or tel number. They have auto bot chats which put you in a loop and cannot get anywhere. Asked someone to phone me and they won’t. Dreadful company, don’t ever open an account as you will lose your money as I have.

Irish Irish
10 July 2024
Comment from uk.trustpilot.com
1 star is too much. This fraud bookie closed my account with over €70 in it without any warning and no chance of them reopening it! Absolute fraud. Avoid!

John Cleere
10 July 2024
Comment from uk.trustpilot.com
im still waiting for a reply from this company , i placed a dog bet at hove dogs 541 10 1 p0und sfc , trap 6 was a nr, i had the winner trap 3 at 4to 1 twice , i should have picked 10 pounds ,the said i had nothing to come , but their rules says a non runner it goes on as a single win. its impossible to speak to a human these days ,shocking company,

Julie ann
10 July 2024
Comment from uk.trustpilot.com
I cant understand the five star reviews, unless theyve got their Bangladeshi staff writing them.This gaming site used to be great. Now it seems all you do is lose. Maybe it's great for first time users, it'll let you win a bit, but for users who've used it for years, the slots are ridiculous. Loads of spins, no wins. Nothing at all. You've always got to expect a loss... but every single play? I'm not a sore loser, I'm just saying, why keep playing when theres only losses? There's better sites out there.

noel
10 July 2024
Comment from uk.trustpilot.com
Absolutely bloody fixed Slingo tetras.Staked over £160 trying to get last bloody number but didn't get it. Won £11.60.Thieving crooked bastrds, what is ulit with all these effing sites, not paying out.Why don't gambling commission act when I have complained, another useless bloody regulator.So annoyed with myself for getting sucked in yet again. Never use this crooked site again.cheating bloody bastrds.

Rachi
09 July 2024
Comment from uk.trustpilot.com
Today another 100 absolutely disgusting payouts 3 bonuses on fishing game on £1 bets got no more than 10.20 worse pay out ever !! Not playing this site again !

Amy
09 July 2024
Comment from uk.trustpilot.com
Another robbing site on par with sky vegas for there constant taking -6788 in a year deposited £680 this month and after £112 today for a bonus of £2 the worst of the worst I’m done with this site please save your money this is vile

Robert Douglas
09 July 2024
Comment from uk.trustpilot.com
DEFINE WHAT IS MENT BY THE WORD BOOKMAKER??????? PUT ODDS UP TAKE A BET??????? Today ive gone into bet 2 horses in Ladbrokes on machines after 5 bets for each horse every machine said max stake ZERO...So id got 25ew and 60ew....I said to my mate il go to Betfred see if early betting at compiegne you go to William Hill so of we go,Great freds got early odds at counter so i have £40ew at 25/1..£60ew at 9/1 and £20 ew double...Back at car i say "WHAT YOU GOT"? Nothing!!!! My friend put money in terminal and wasnt allowed to place a bet so he goes upto the counter and asks why wont the machine take a bet in france to which hes informed by the member of staff in Sutton in ashfield shop that they have been told to not take any bets on the french racing 🤣🤣🤣🤣🤣 My friend said "So why have you priced the races up if you wont take a bet???? TOP OF REVIEW DEFINE THE WORD BOOKMAKER...Because William Hill are NOT a bookmaker....ps both horses lost THATS WOT YOU CALL GAMBLING 🤣🤣🤣

Robert Douglas
07 July 2024
Comment from uk.trustpilot.com
HOW LOW WILL WILLIAM HILL STOOP????????? YOU ALL KNOW I BET ON THE FRENCH RACING I CANT GET A BET ON ANYWHERE IN MY AREA,OK I PASS MY INFO ON, SO WHAT!!!!! NOW IVE HAD A PICTURE FROM A FRIEND OF MINE...6.08 DEAUVILLE TODAY 18 RUNNER 6 FURLONG HCAP WE BET FUCHSIA EW AT 20/1,NOW WE ALL KNOW NORMALLY ITS GAURANTEED EW FIRST 4 A 1/4...NOWADAYS THE FIRMS ROB EVERYONE BY PAYING AN EXTRA PLACE BUT FOR 1/5 OF THE ODDS....NOW HILLS IN THERE SHOPS AT THE COUNTER WOULD HAVE BEEN 1ST 4 A 1/4...ON THE TERMINALS THEY WERE ONLY 1ST 3 A 1/5 ODDS A PLACE THIS IS BLATANTLY ROBBING PEOPLE...THERE ISNT A BOOKMAKER IN THIS COUNTRY PAID ONLY FIRST 3 IN AN 18 RUNNER HCAP...NOW HILLS WILL ARGUE THE TOSS THAT THE TERMINALS ARE RUN BY A THIRD PARTY...YOU CANNOT BLATANTLY ROB PEOPLE, WHICH IS WHAT THEY ARE DOING ....YOU KNOW THATS THE REASON I HOPE THIS COMPANY GO BANKRUPT....BE VERY CAREFUL OF THIS COMPANY

polly
06 July 2024
Comment from uk.trustpilot.com
William hillwas a good site years ago, but since 888 taken over customer service is non existing 😑 they never get back to you. Just like their sister site mr green and 888 group and you can't call them either

Dan
06 July 2024
Comment from uk.trustpilot.com
I was winning all but one game on a live bet and 20+ minutes before the final game was to finish, the cash out vanished. The customer service team delayed and fed me utter bull s**t that it can vanish! It cost me a pay out option and the painful customer service team kept on passing over to a colleague which I only saw as trying to test my patients in persisting with my issue and complaint! In the 20 minutes I spoke to 6 different members of the team who did absolutely nothing but drag the time out! The duck out of leading you to their complaints procedure, its so bloody bad and the principal of it has made me long it out until I do speak to their complaints team! I will escalate this with trading standards and consumer direct! Avoid using their flawed betting app on the iPhones!

noel
06 July 2024
Comment from uk.trustpilot.com
Absolutely disgraceful crooked site.Over 400 spins, not 1 bloody bonus. Avoid avoid Avoid. Play somewhere else.STAY AWAY FROM THIS CROOKED CHEATING SITE.

Chris bull
05 July 2024
Comment from uk.trustpilot.com
worst online bookmaker i had a query that i asked on live chat i was pushed from pillar to post not one agent could sort out my problem i took my case to second opinion who assured me it would be resolved guess what NO closed my account now will never recommend this shambles to anyone

John Cleere
05 July 2024
Comment from uk.trustpilot.com
its so difficult to sort out a bet i placed in the oldfield lane branch , for a start you cannot speak anyone in the uk the freephone number you phone , sends you to the philippines the cost of my call to sort out a ten pound bet is costing me 60 pounds. its a total disgrace , you cannot speak to anyone in a customer service in the uk.

MARIUS
05 July 2024
Comment from uk.trustpilot.com
The site barely works, it was hard to deposit and after i found out that no poker games work.. in order to withdraw they say they cant confirm my age :) and the links to support gives error. The site is probably dead

Michael Roberts
05 July 2024
Comment from uk.trustpilot.com
Absolutely shocking customer service lately! Used to be good and quick with resolving things! Had my withdrawals pending now for 3 days and can't get any sense from customer services on live chat and there's no number to ring them! They've got £500 of mine on hold, quick enough to take money but don't want to pay out

dani girl
04 July 2024
Comment from uk.trustpilot.com
Don't bother with this site it's got to be the worst, takes off you but sends emails out saying your not entitled to any promotions or rewards from now on !!!!!! Thieves.
Steven Thorpe
23 July 2024
Comment from uk.trustpilot.com
Back to the usual rubbish after a few weeks of normal play after numerous complaints.But their back to the old tricks, I've been knocked out of the last 3 tournaments over the past 30 hours losing to the impossible after flopping trips twice, one being Aces lost to kings on the river and the other 2 were more ridiculous.888 Hill can make it set that your account is on a low win % so tell me what is the rng for?.Randomly flipped from win to lose maybe but not random number generator.Cranks and cheats.
Back to the usual rubbish after a few weeks of normal play after numerous complaints.But their back to the old tricks, I’ve been knocked out of the last 3 tournaments over the past 30 hours losing to the impossible after flopping trips twice, one being Aces lost to kings on the river and the other 2 were more ridiculous.888 Hill can make it set that your account is on a low win % so tell me what is the rng for?.Randomly flipped from win to lose maybe but not random number generator.Cranks and cheats.