William Hill PLAYER REVIEWS(3812)

Milam Sivak
29 October 2024
Comment from uk.trustpilot.com
This company is not working games stop when y loose money the they tell you issue with game let play 59 pound no bonus even one not win even.1 pound

Elaine Fawcett
28 October 2024
Comment from uk.trustpilot.com
terrible could not draw money out .live help saying they want id .when day later i went on sight and managed to withdraw.no telephone number to ring

Chris Hawthorne
27 October 2024
Comment from uk.trustpilot.com
Complete trash. I basically give you money because I like betting on teams. The one person I talked to did not care at all that there was terrible In service betting and made it a horrible experience for me. Then called Caesar’s and could not find anyone to talk to. You only care about taking my money and hindering my betting experience. Absolutely a scam of a company. Wow it’s disappointing. I’ve been a member and better for 10 years. Make it right or I’m out and will join the Barstool train. Just infuriated and disappointed with the absolute lack of service

Nicola Ritchie
26 October 2024
Comment from uk.trustpilot.com
Reading everyone else’s experiences it appears I’m not the only person who has had a poor and fraudulent experience. Tried logging into my account which I last used a few month ago, unable to log in, this message came up on my account: “Sorry there is a problem with your account”Spoke with the virtual helpline and was informed that my account had been permanently closed after careful review of my activities and transactions. Yet I have never had any communication or emails from William Hill informing me of this, also my where are the funds I had left in my account? Asked to speak to the complaints department and all I had was a virtual supervisor who refused to go into detail as to why my account had been closed and why they had kept my money. And then they closed the chat!

Val Allen
25 October 2024
Comment from uk.trustpilot.com
Deposited 3 times £50 in total,lost that so the deposited another £20. This £20 was showing in my account but the website wouldn't let me play. I was then informed I was self excluded. I waited for my £20 to be refunded as is the rules but no nothing. In hindsight all the £70 should be refunded as the gaming system should have picked up on the exclusion on the first deposit. Fuming and disappointed.

Gavin
25 October 2024
Comment from uk.trustpilot.com
If I could put no stars I would, my account was compromised, William Hill blocked my account, this was proactive of them and a positive move but this is where proactive finishes!!!!Rather than inform me of this they let me find out the next time I tried to log on to my account!! I obviously couldn't log on and therefore had to contact there near useless online chat process, there is no other method of communication. After seven days and hours and hours of trying to resolve my account is still blocked and MY money that is held in there is still inaccessible. All I get is 'you have account restrictions'.Its honestly the most shocking customer service anyone could ever witness.

Kelly Doughty
25 October 2024
Comment from uk.trustpilot.com
The site is rigged. There should be an independent review on the algorithms the site uses. For example if I am given a gift such as 5 free spins, I will always loose the bonus drop. Big fat scam

Sean Kendall
24 October 2024
Comment from uk.trustpilot.com
U can bet that these scammers fuckng SUCK. DO NOT wager with these as wipes Please. So many other wager apps try those instead.

Paul
24 October 2024
Comment from uk.trustpilot.com
Absolutely unbelievable William hill plus card doesn’t give cash out anymore. Rubbish company

Susan Hanna
24 October 2024
Comment from uk.trustpilot.com
Opted in a promotion, deposited my money and played the game that you were meant to, spent the right amount but then no free spins so contacted support who were not helpful at all. I then get told I didn’t meet the requirements for the promotion even though I opted in, deposited and spent the right amount on the game. They stand by their rules, what rules exactly, absolutely a joke. Don’t bother wasting your money on this site, I deleted my account fully and closed it!

m jones
24 October 2024
Comment from uk.trustpilot.com
I can’t put no stars but that’s exactly what this site deserves, I just agree with all the other ratings.Don’t know how you can sleep at night ripping people off like this, no features out of at £40 on two separate games.

WMC
24 October 2024
Comment from uk.trustpilot.com
The slots are absolutely rigged! Tried the new Mad Max slot, must have spent about £35 on 20p spins before I finally got the 12 free spins. So every time you get a wild in the spins you go up a symbol towards the highest paid, got to highest symbol with 1 spin left then hit 3 scatters so got 12 extra spins with highest symbol activated & got 12 dead spins, like how is that possible if it’s not rigged!

Hakan Şükür
23 October 2024
Comment from uk.trustpilot.com
I had about 8 pints tonight and decided to give it one last try, BIIIIIIIIIIIIIIIIG time mistake !!!!I'll chalk this one down to being p@@ed up, but i tell you here and now, the fixed odds betting terminals in the shops, well put it this way, i would rather scream out loud around the f**king Aliens in "A Quite place", as the onslaught would be less severe than trying £20 note after £20 not on this absolute bag of CRAP !!!! I will argue with a slots technician on this, but i am 1,000% convinced that the RTP is below 25%, they just chew you up and spit you out for fun now financially, you got more chance of Man United winning the Champions League this season, and they are in Europa League 😆😆 Here's a classic example, you insert £400, it will hammer you down to about £80, then it'll give you a win of like £80/90, so you got £160 in your bank, your obviously still £240 behind, but it's a sophisticated algorithm that is just trying to encourage you to keep feeding it, so you eventually lose everything, but it's clever how it works, it gives you crap wins like this, then it slowly breaks you down, and then it begins to REALLY go to work on you !!!I made a massive mistake tonight, but that'll do for me, it REALLY REALLY REALLY REALLY REALLY will, i know you can't win on these, but as they say, old habits die hard, but this is one that can just die in general !!!! The RTP is obviously set up in line to repay the fine they incurred, that for me is obvious, but believe you me, it's just dead spins after dead spin after dead spin, working security is a better opinion than this garbage!!!!

noel
23 October 2024
Comment from uk.trustpilot.com
This is the most corrupt on line site ever.Played blackjack didn't win a hand. Slotsxare absolutely 100%rigged so that you can never win, whether it's 20p or £2 spin,result is same ZERO PAYOUT.There has to be an investigation on how whill are allowed to keep getting away with cheating the system.As for all games are regulated etc, that's a load of bull.of course it can be rigged, whill is prime example of doing this.STAY AWAY ,YOU WILL LOSE FACT!!!!READ REVIEWS.

Kathryn
22 October 2024
Comment from uk.trustpilot.com
F sick of this site never win anything I have a low deposit which I lowered again still can't win. Yes it's luck but get real I've had enough loosing I don't exactly chase wins I can't win on bingo either it's fixed and unfair I'm sick of seeing my loss limit higher if doesn't change I'm closing account soon it's just rubbish loosing every time. Only good thing is the chat on Saturday free bingo only thing I like as slots are pathetic 😞

Colin Robertson
21 October 2024
Comment from uk.trustpilot.com
Over the last three weeks I have received a free five pound bet when I put a ten pound coupon the William hill betting terminal.....nothing wrong with that!!!!Only problem is you have the put a bet builder bet in with the diver...again nothing wrong with that!Big" CON" because every single one of my free bets were void before the game even started.... reason being is that the players that are there to pick from weren't even in the squad never mind being on the bench.It's a false because one of my free bets has a player to chose from who never even played for that team....I checked the football player had moved club.... totally bizarre and misleading.

Scott
21 October 2024
Comment from uk.trustpilot.com
Absolute shambles you simply will not win a bean every bonus is capped at 2 or 3 pounds horrendous since I’ve registered I haven’t been able to get one withdrawal yet literally speaks for itself stay clear if you want to win every now and again avoid this site like Prague

James S
20 October 2024
Comment from uk.trustpilot.com
Live chat is horrendous,you get a bot who ends the conversation without helping,I had to type a load of nonsense before the bot passed me on to an agent named ruby,she told me she was passing me on to a another agent who would help and promptly passed me right back to the bot who Inevitably ended the conversation. Tried to get help on Twitter they gave me a link that took me to the bot who ended the conversation. Sports site has went downhill bet and gets on football have disappeared,casino site has always been bad,churn out the same kind of games not decent games from good providers and since it updated its bonus drop myself and a lot of people I know are now illegible after playing it for years.if you are looking g for a slot site use a casino with up to date games and for sports bet365 or even paddy power are better than hills now

steven thorpe
19 October 2024
Comment from uk.trustpilot.com
You keep fixing the outcome of the poker I will be here to tell the public about it and hopefully put of new players to your rigged games, your poker is obviously fixed and people know, just look on social media and it's always the river card and the donkey playing people who are being rewarded. Poker is a strategy game but these folke at william Hill /888 holdings pick and choose the winner regardless of the cards just watch oceans 11 or open your eyes it's ridiculous how you can win 3 days in a row then lose for the rest of the year..Facts can be proven but these idiotzz that run these sites are too greedy and they don't cover the past tracks which like all the predators being exposed in these modern times you can almost guarantee the casinos are next and I have 4 years of ammo/proof and recording of ridiculous situations.

Andy Rogers
19 October 2024
Comment from uk.trustpilot.com
Took money from me via debit card then blocked my online account because they want id !Why not get my id then take my money?Currently at stale mate but they still have my money

Steven Thorpe
18 October 2024
Comment from uk.trustpilot.com
This really is rigged I just played over 2 hours and rebought chips 5 times and done the add on and just watched my chips dissappear, there wasn't one hand I could have won,, not a single hand.Daily free tournament was slightly better but it doesn't seem to matter what cards you get it's the seat or the player that wins it doesn't matter if you have 72 os if the computer wants you to win then you will.It's not random at all or I would win more often and it's nothing like real life play at all, that's how you can tell over time when it's always the same numpty playing like a donkey that wins. Bot?.

Mr Barry Metcalf
17 October 2024
Comment from uk.trustpilot.com
Asked to provide id proof of address pictures of bank card then transferred repeat procedure then saying photo is blurred then asked to provide bank statements surely there is a law against this just go to your local bookmakers not WH absolutely disgraceful behaviour .

Adam Wasilewski
16 October 2024
Comment from uk.trustpilot.com
The worst betting website.Draining money like crazy.They said is random win but trust me is not. Nobody win just them!!!!! They are the most thifers company ever. Why they are still on the market???!They have to send some fat envelopes to people who should control them. I wish all the worst to fat bassssstard ceo of this rubbish company!

Kevin
16 October 2024
Comment from uk.trustpilot.com
Outrageous requests when trying to withdraw winnings. Asking for photos of bank statements, bank cards etc. How many people along the chain at WH have access to these photos and information? Leaves punters wide open to fraud. Scandalous and disgusting.

Trevor
16 October 2024
Comment from uk.trustpilot.com
Absolutely disgusting company. They let you deposit over and over, as soon as you goto withdraw they want documents including selfie and payslips!!Then they say the quality isn't good enough and need to redo.How they hold a license is beyond me.Avoid avoid avoid!

noel
16 October 2024
Comment from uk.trustpilot.com
Thieving crooked bastrrds. Played whill slingo, this is without a doubt the most crooked fixed slot on this bloody site, and that's saying something. Wanted 2 numbers for full house, 25 spinsnand still didnt get either number.Next game, 8 numbers wanted, 20 spins not 1 effing number come in.How lobgvis this crooked company gonna be allowed to cheat cheat, sooner the better they are investigated the better.DO JOT JOINN THIS CROOKED SITE, YOU WILL LOSE GUARANTEED. READ REVIEWS, THEY CANT ALL BE WRONG.

Jalen Landis
15 October 2024
Comment from uk.trustpilot.com
This sports book is here to screw over its users. Nevada keeps a monopoly against other online sportbooks and corners the market so they can make terrible rules. 4 leg SGP was placed and a player on the ticket was ruled out prior to the game starting. Bet showed pending the entire game. I assumed the bet would be good to go minus the one voided leg. The bet won on all the legs. The bet was void after the game due to the one leg being voided. I was screwed out of 500 dollars. This sportsbook will find a way to screw over its users. Do Not Use. I will be taking my business elsewhere after speaking with staff they could not do anything due to a terrible “house rule”.

Kitty Cat
15 October 2024
Comment from uk.trustpilot.com
Awful, fraudulent company. I have had my account and followed their rules. But I tried to log in today and was told I'm locked out. Spoke with Mavi and supervisor Ralph. Neither gave me a reason for it. They just told me management decided to close my account. Other companies give you a reason. "You broke rule X" or "We found suspicious activity". Not this company. They refused to give a reason. Just telling me it's closed and I can't get my account back or try to defend myself. I don't know what they think I did wrong but I had read their T&C's and I hadn't done anything wrong. Now they're making me jump through hoops to get the money in my account. I'm 99% sure they will keep it for themselves and tell me "we've made the decision to keep the funds. You won't get a reason why. It's just our decision. GFY" They are an unfair group of liars. I've never had worst customer service and I've been to shops where the staff are teens who hate you and hate being there. They were better than these people. I can't get over how they just expect you to accept "we decided to close your account. Not telling you why. Bye" it's so unprofessional. If you're thinking of trying this company, don't bother. They will happily let you deposit funds but don't expect them to give it back when they decide to randomly close your account for no reason.

Name Publicly Visible
14 October 2024
Comment from uk.trustpilot.com
Live chat is awful. Just terrible. You get put through to a bot who doesn't help and ends the conversation. This happens twice. Then when you ask to speak to someone real, the bot doesn't understand. Five minutes later it gives up and finally puts you through. The actualy person is almost as bad and gives you a copy/paste response before ending the conversation again.I just wanted to know why I was being shown that there's a new bonus drop game only to be told I'm ineligible when I click on it. I would have been fine with a straight answer, but now I'm so fed up that I've withdrawn my money and am going to be taking a time out or self-excluding for a while.

Larry P
13 October 2024
Comment from uk.trustpilot.com
Let you deposit as much as you want…. Then start to get concerned when you wish to withdraw. They, like the rest, should do all checks they deem applicable / necessary before any deposits rather than making life difficult when you want to withdraw. If they were genuinely concerned about where your funds were coming from, they’d enquire before depositing… not at withdrawal stage.

MIsa
13 October 2024
Comment from uk.trustpilot.com
Games big scam customer servic below zero. The worst provider ever

David Merry
13 October 2024
Comment from uk.trustpilot.com
Why doesn't this site let you win iv had my account since 2008 I play 20 p to a pound spins depends how stupid I'm feeling I'm -£2588.08 iv never won a thing I honestly don't know why I still play knowones luck is that bad I'm just constantly being robbed for what 18 years now is that jesus christ u need to be closed down lol

Claudio
11 October 2024
Comment from uk.trustpilot.com
Operating as a charity as they only receive and never pay out. Worse bookies by far

customer
11 October 2024
Comment from uk.trustpilot.com
Total scammers it’s not enough that the slots here are 100% the worst of any site totally rigged but now the bonus drop has a complete BS boost day twice now I’ve won 3 free 10p scratch cards instead of one and I still haven’t won a single penny. Honestly AVOID the scummy thieves and find a decent fair site because this isn’t it

Steven Thorpe
10 October 2024
Comment from uk.trustpilot.com
RiggedRiggedRiggedThere's nothing at all random about the poker play it's so obviously simulated and you are designated either a winning or losing seat. It's nothing to do with the cards you're dealt..It's ridiculous and I'm embarrassed for you.

Ni
10 October 2024
Comment from uk.trustpilot.com
Played 70 on one game and never got a win over £3. There payout is an absolute con. Stay away

James Mcconville
10 October 2024
Comment from uk.trustpilot.com
I recently had a ten game accumulator all be successful but received only my stake back. The reason being it was an original eleven game accumulator but one game was postponed due to rain an hour before kick off The bet was an enhanced offer. So the whole ten other games played were in essence abandoned (voided) by William hill.

K.Choudhury
10 October 2024
Comment from uk.trustpilot.com
Look how pathetic these scumbags at William Hill really are. Below is the reply I received regarding banning me from one of their promotions. I have forwarded their response to Ron Hearn at IBAS, and Debbie Carter from the gambling commission.Supervisor Mira - 09/10/2024 07:06 PMHi Choudhury,Good day! Hope you're doing well.I'm writing about your Bonus Drop restriction.I apologise for the inconvenience caused with regards to this. Our Promo Team has looked at this and they have removed your eligibility for our Bonus Drop promotion.This decision was based on the type of activity identified on the account and/or that your activity was deemed to target our promotions or bonuses in a way other than their intended purpose.We'll review the account again in the future and we will quickly inform you of any changes about this restriction. Aside from the above restriction, you can still enjoy our wide variety of products and services in our site.I understand that this is not the information you're expecting but we respect your decision on how you'll proceed with regards to this.Your understanding is very much appreciated.If you have any other concerns, you may contact us via Live Chat facility through this link:Kind regards,MiraWilliam Hill OnlineCustomer Services Manager

Steven Thorpe
09 October 2024
Comment from uk.trustpilot.com
It's not funny anymore.Stop fixing the outcome.Again the fixtures keep coming and I'm keeping a diary I'm not publishing on here but 10 years of stats won't don't and never lies.I'm watching even closer now and looking behind me for your goons..

Brian Richards
08 October 2024
Comment from uk.trustpilot.com
Does anyone get the free bonus drop anymore? I've been with William Hill for ages and then suddenly, like everyone is saying, the new free bonus drop has been taken away from customers. But again, as mentioned on other reviews they still recommend different games and want you to deposit. It's not like I ever won anything on the old bonus drop!!!!!

Kez Adams
08 October 2024
Comment from uk.trustpilot.com
Since someone won that jackpot of over 5million I've not had one bonus on any slot I've played and it's constantly dead spins the site eats through money like it's nothing bunch of scammers I think another round of fines for fixing slots is in order to for William hill

noel
08 October 2024
Comment from uk.trustpilot.com
STAY AWAY FROM THESE THIEVING CROOKED BASTRDS. YET AGAIN PLAYED 14 HANDS BLACKJACK WITHOUT A WIN. ABSOLUTELY CROOKED AND FIXED.YOU HAVE BEEN WARNED. SLOW DEALING CARDS, OBVIOUS WHATS HAPPENING, RTP IS 99.2,% FOR CROOKED BLOODY WILLIAM HILL NOT PUNTERS. THEY DESERVE TO HAVE LICENCE REVOKED.SOONER THE BETTER AS A WARNING TO ALL ON LINE SITES WHO THINK THEY CAN CHEAT PUNTERS WITHOUT ANY PUNISHMENT.

Steven Thorpe
07 October 2024
Comment from uk.trustpilot.com
Totally rigged up as always, lost every hand in a plot cash game so rebought and called an all in only for 2 of the players both having AA and splitting the pot and my KK said goodbye.Typically simulated Billy Hill.William Hill will be spinning in the grave if he knew what 888 holdings is doing to his legacy.Shocking American money making machine, no care for its customers..Unless you spend more than you win.

Tim Scott
07 October 2024
Comment from uk.trustpilot.com
William hill stopped me from using bonus drop and free spins you get on homepage ever few days. I contacted them and reply was you have limited access to some of our promotions due to our Safer Gambling commitments.They let me deposit money and pay for spins but those they give customers for free i can no longer get. Makes no sense

Conor Haines
06 October 2024
Comment from uk.trustpilot.com
Horrendous company and app. Should have closed my account a long time ago. Issues from being offered cash outs but not being able to take them were blamed on a “malfunction”. Casino game payouts are horrendous compared to other apps and now I am no longer allowed to participate in their daily bonus drop (presumably because I have spend limits set on my account). They are not interested in anything more than getting as much money out of you as possible, as proven when they didn’t honour the cash outs I was offered a couple of years back. Plenty of better companies out there.

LS
06 October 2024
Comment from uk.trustpilot.com
Been a member for years. Mainly play bingo, occasionally other games. Never placed bets unless they were free. Not a big spender but still a loyal customer until now. So imagine my surprise when I find my access to free promotions is suddenly restricted, funnily enough not long after a withdrawal. The reason- some garbled nonsense about responsible gambling yet I can still deposit!? Their customer service is pathetic and I won't be giving them my money in future. I recommend avoiding at all costs. Plenty other better sites around.

Colin
05 October 2024
Comment from uk.trustpilot.com
After not receiving my £30 sign up bonus I contacted support. Overall it was terrible. Took over an hour, was transferred to numerous people, lost contact and was back to the Chatbot again. So 1 star for that.However, my 5 stars are for Daniela who was able to sort out my account and reinstate my free bets when no one else could. Thank you Daniela

Louie Lamptey
05 October 2024
Comment from uk.trustpilot.com
I don't get william hill. Got stopped from playing only their bonus games and their reason is ridiculous. We're worried about your safety yet you'll still let me wager my own money. What a crap excuse. Maybe the reason is more that I withdrew £600. Anyway you've fixed the games, to your advantage. Don't ever say you're concerned about my safety again.

Mr Gittings
05 October 2024
Comment from uk.trustpilot.com
Wagered £10 to get 10 spins yet 10 free spins gave me 18p what the bloody hell are you playing at you scamming cows.
ANWAR BINNS
29 October 2024
Comment from uk.trustpilot.com
When I joined I played my favourite games and won regular after letting me win for few wks they changed the same games I play to no wins. I've lost hundreds of pounds playing my favourite games. Abd anything over a 20p spin takes all your money and more. £1 spins 40p spins 50p spins all set, don't play on this site it's not fair. If you do win the next day the same games don't win again until it's taken back what you won and lots more. It stops giving you scatters or bonus. It's put me off ever playing slots again. There are no fair sites. How a game can give you a win. Then same game don't give you wins again, it's set I'm sorry to say.
When I joined I played my favourite games and won regular after letting me win for few wks they changed the same games I play to no wins. I’ve lost hundreds of pounds playing my favourite games. Abd anything over a 20p spin takes all your money and more. £1 spins 40p spins 50p spins all set, don’t play on this site it’s not fair. If you do win the next day the same games don’t win again until it’s taken back what you won and lots more. It stops giving you scatters or bonus. It’s put me off ever playing slots again. There are no fair sites. How a game can give you a win. Then same game don’t give you wins again, it’s set I’m sorry to say.