LeoVegas Sport Review

I have been trying to withdraw money from my LeoVegas account now since March 22, 2020 and it is March 27, 2020.

I have had nothing but a whole lot of super friendly, patient and indeed kind Customer Service Agents trying to help me with resolving the issues I have been experiencing but they have not been able to do anything other than tell me that 'someone' from this team or that team will have to get back to me 'as soon as possible' to assist me withdrawing the funds.

It's funny though because I was able to use my online banking to deposit money to the acct with them but they have so far been unsuccessful in assisting me to have the money withdrawn and put back onto the same bank account?!?

I have provided them with all of the verifying information they have requested of me and in the meantime I have also spent over 15 hours with various agents on live chats trying to resolve this unsuccessfully.

I have been told that someone in the payment team would need to get back to me, someone from the Tech Team, and then again someone from the payment team, yet nobody has gotten back to me.

I have been told that its because I need to clear the cache and the cookies, when I had already done that and the list really goes on and on and on.

At the end of the day, I have been kind, have been patient and have been understanding but there is NO WAY that it should take this long.

I was even told by an agent today that it would be much faster if they could just send me a 'wire transfer' and then told me that i would need to get a form from my bank that would allow that to happen ASAP. the funny thing is that when I went to the bank they literally LAUGHED OUT LOUD at me and told me that they believe it is a scam and that in sending the information that I had already sent them initially to 'verify my account details'.. I had provided them with enough information to cause an incredible nightmare for myself and my personal credit rating…

If anyone has any sort of suggestions on how i can resolve this matter as soon as possible it would be great to learn more about that.
Thank you kindly,

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I recently reopened my account with Leo Vegas as I couldn't remember why I closed it in the first place. However, after using it again for slots, the reason became very apparent very quickly. Returns on slots are incredibly poor. You can easily play 50 spins with no win. I absolutely understand it's down to luck but to lose on EVERY spin? Mmmm, looks like it's getting closed down again!

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Games wont even load like what the f ! Cant you be as great as every other online slot site? Simple but effective!

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So far so good no complaints what so ever about Leovegas Invested about $230 total and I was at $825 at one point

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I made a 1st deposito of €50. The bonus of €50 they promised me i never got. You have to wager it many times. Other casinos give an instant bonus. I closed my account the same evening.

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Hope you dont win. Nice site good games but if you win and try to collect they make it so far impossible to collect. Lots of hoops to jump thru and need to jump thru multiple times. Stay away basically stealing your winnings.

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I did a review on this LeoVegas before about the bonus. They replied with …….
With regards to our bonus program, we have a promotions team who regularly send out offers to our customers, free spins and bonuses via sms and email. We also have the Promotions page of the website too which is open for all customers to use. We are always updating this so please take a look when you have a moment.

This is not true. They do not send anything apart from the same one that they have every week which is offered to everyone. my partners has a account and his vip is very low and receive the same one. I am always on the site and don’t receive anything. I check everyday. I only get a
Bonus when I go online to live support and ask them for one. Also I sometime just test to see if they would give something if if I don’t put anything but never receive anything and only when I put money in and ask for a bonus I would receive one. I told live support about it and they told me that’s not true. then how come I never get anything unless I put money in? My account was locked out and they said they were concerned because I said I wasted lots of money leveling my vip level. If they read properly they would of seen that I said that I should be taking my money leveling at another casino where they actually give free bonus and not waste my money leveling with the LeoVegas loyalty programme when they said to me at level 43 I would not receive anything. Why would I want to keep spending my money at your casino when there are way better loyalty programmes offered at other casinos. But in previous message they also said you will get higher bonus from the loyalty department, the higher level I am. I go on a lot and ask for free bonus and one of the support went on to say can you not Afford to lose because you alway asking for bonuses. I ask for bonus because you never send any and I am on there a lot nearly every day, still not receiving any unless go and ask them
For it. Who doesn’t like to spend free money or spins before using their own money? I have proof of what they said in chat transcripts. I am not making this up, I can screenshot the chat transcript.

Don’t sign up with LeoVegas, they give you nothing in the loyalty programme. They lock your account for with no evidence to back up their claims and not tell you the reason till they have already done it. Log you out in middle of conversations or end chat on you cause they don’t want to deal with you anymore.

Forgot to mention i was waiting for one of my chat transcript because I couldn’t get it cause they logged me out. Speaking to one of the support i was told “I’m surely to get it today” but did not receive it. I went to live support and was told it could take 30 days to receive it. So one persons tells me I would get it that day and then another tells me 30, really poor customer support people and they can’t help and tell they you to email the department instead, they waste your time and cant solve any problems.

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Not my withdraw payment..
No any contact no in India

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Horrible casino, I was told at level 43 you don’t get any bonus. They don’t send bonus unless you beg them for it. They locked me out of my account without telling me. I was in chat talking to them and was logged out twice and when I came back, I was locked out by them. They didn’t tell me they are going to do so. When I contacted them again, they said they emailed me straight away saying I was locked out which is a lie and I have time stamp when I received email and when chat ended. I asked for all my chat transcripts from that day which they said they will send me. Still did not receive anything. When I went back to try get the transcript again , the support were not helpful even went on to say that I was locked out because Apparently I claimed I lost so much which was not true, they made up stories. I have the actual screenshots on my phone of the conversation and I never once stated I was losing to much money. I even asked them to show me where I stated I lost so much and she just said unfortunately she can’t help and need to go talk to another Department. Also they can’t even spell my name right and kept calling me sir when I’m a woman. Guess they don’t know how to read or spell.

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Possibly the worst sh**est online casino Iv ever used, don’t offer any promotions all garbage the app doesn’t even work properly games don’t even load then when they do the screen is way to far zoomed in to okay deleting my account from these bunch of helmets proper dog sh** service

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Had some good wins. Not a fan of the fee to withdrawal.

Decent site overall.

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I have recently been a member of leo Vegas and I can only speak highly of them. They have by far the best slot selection from all the providers. The bonuses are good and the wagering is achievable. The cash out is a very smooth and fast procedure and they remain my favourite casino website in the UK.

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I have a pretty good ongoing experience with them, playing for over six month. Twice a week I have bonuses, juice not the best but ok and fast and reliable withdrawals. There are fees when you deposit and withdraw but they give so much in bonus (without big wagering requirement) that it compensate easily.

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these people will not let me back into my account ,they give the same nonsense every time i chat with them ,they blocked my account the morning after i deposited,i dont know why the gameing commision dont check them out ,its only a 60.00 balance but im not rich,i will continue to try to prevent people joining there site ,thank you

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I have finally recovered all the money I lost to this company with the help of Betty Wallace a financial recovery expert. After months of waiting for this company to accept my withdrawal request which they denied, They locked my account and stopped responding to my mails. She helped me to recover all my money from them. She honest and trusted. I highly recommend her to you if you been a victim before contact her via email on bettywallace140@gmail. Com or whatapp +12813520297

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I want to give 0 star but unfortunately must give 1 star this site Leovegas is nothing compared to other sports sites they promise you become welcome bonus bla bla but it is not true they ask you pay more then you will get bonus.
This is for Leovegas:you guys should learn from tipico or unibet bet3000 the best of all with bonus rules.
dont play on this app again adios

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All thanks to Mrs Betty Wallace what a financial recovery expert. After months of waiting for this company to accept my withdrawal request which they denied, They locked my account and stopped responding to my mails. She helped me to recover all my money from them. She honest and trusted. I highly recommend her to you if you been a victim before, you lost money to those scam broker, plantfum,or company before contact her via email on bettywallace140@gmail. Com or whatapp +12813520297,

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All thanks to Mrs Betty Wallace I highly recommend her to to anyone been a victim before, those scam broker, company, plantfum before to contact her via email on bettywallace140@gmail com or via whatsapp +12813520297 she trusted and honest, she help me to recover all my lost money from them

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Social Responsibility with regards to depositing funds
They have this system were you don't have to put your cvv number in to deposit funds. On every game you load, a tab follows and persistently suggests 3 separate amounts to deposit and all you do is click on the amount. No deposit card cvv number is required.

This is a gateway to gambling harm because if the site is left open when you leave the room, anybody, especially the very young can deposit funds by simply clicking on one of the suggested amounts and start playing.

This has happened to me with my Grandson who kept clicking on the suggested amounts and then started continually playing on these slots, depositing these 3 figure amounts suggested by Leovegas 14 times not realising that this was real money he was playing with.

Surely there should have been some sort of intervention by Leovegas at that point, what with these multiple deposits being made in such a short period time.

I have contacted Nicola in complaints but all I got was a cut and paste out of their terms and conditions referring to the fact that I am responsible for my account.

This could never have happened if like other sites, you need to put your cvv number in every time you deposit.

After over nearly two weeks I am still awaiting for some sort of resolution to my problem and have just been on to their customer chat right now and find that I am 34th in the queue this is why I am writing this review, as nobody at Leovegas wants to know. When I complained about this very harmful and dangerous depositing system they have, they went and locked my account.

I don't know how many stars to give them as they don't seem to want to know, so I cannot judge their response, But with regards to their persistently harassing depositing system, only one star I'm afraid.

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I have finally recovered all the money I lost to this company with the help of Betty Wallace a financial recovery expert. After months of waiting for this company to accept my withdrawal request which they denied, They locked my account and stopped responding to my mails. She helped me to recover all my money from them. She trusted and honest All thanks to Betty Wallace you can contact her via email on bettywallace140@gmail. Com or whatapp +12813520297

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Hey guys..recently i found out about leovegas and like everybody i was hesitant whether it’s a real deal or not so to check out I deposited 1000 rs. but did not gambled. I got cold feet and tried to withdraw without playing. I didn’t understood why the money kept coming back to my leovegas account but then i found out i was withdrawing via Astro card method & the money went to my astro wallet (you need to create astro account if you withdraw through Astro method) & from there i could transfer back to my account with 3% transaction fee which is not a big deal. But before you withdraw any amount that you have won or your own deposited money you have to verify your account & identity. The name on the bank account & leovegas has to be same. I shared my passport, a utility bill & bank statement and i was good to go. If u need any help at any point just use live chat feature it’s amazing i have to say. They are so polite, friendly & give you the best instructions possible. So i deposited money again played for a while & won a little money & i withdrew again without any problems. I promise you the site is legit. It’s my own experience. From seeing reviews here i can see people are not happy but I don’t know why. No one likes loosing their money but it happens sometimes. I think many negative reviews are because of that. Anyway i had a blast playing live casino. Loved it.

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Here is an email I sent to them tonight. I will update everyone on their response tomorrow if they get back to me. That being said I'm pretty sure its part of their business plan to defraud customers. I have spoken to some others from casinomeister who have had their funds stolen by this company and discussing a possible class action lawsuit. This may sound crazy but my friend and I have set up an appointment with a friend of ours who is a lawyer on Monday next week and he deals with this type of fraud all the time. We need to put a stop to these fraudulent online casinos. These guys are thieves and who knows, maybe we can shut them down so others don't have to deal with what we have. I usually play elsewhere but figured I'd try this site. Huge mistake! Anyways here is what I sent them

"You guys have stolen my money. Fed me false information which I have a full records of. Told me Sunday, Monday, Tuesday that I would have the wire transfer completed the following day. You took deposits from my bank only to tell me after when making a withdrawal that my bank doesn't accept funds from your company. I have contacted this email address many times never getting a straight answer, 24 hour support who have no authority to do anything, asked to speak with a manager that was declined. You have wasted at least 20-25 hours of my time and it is effecting my work and have lost significant accounts due to your negligence. I am posting a reply below from trustpilot where almost every review of your site is you defrauding customers. As well I have put a comment below from your rep who responds to these reviews where he responds to a complaint and says withdrawals are reviewed within a few hours. I have been waiting 5 days now and nothing. I have placed reviews and contacted Casinomeister. You are committing the exact same fraudulent practices against a friend I know who signed up for your site. If I do not hear from you by tomorrow morning I will be escalating this. Defrauding customers is completely unacceptable"

Eric

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I highly recommend you to contact Mrs Betty Wallace via email on bettywallace140@gmail. Com she help me to recover all my lost funds from those company and broker

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These people are running cheating business international level.. friends please don't create account with these people and don't loose your money.. lots of people they lost there winnings.. they will block your account once you submit withdrawal request…

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Very disappointed in this company. The games are really good. Unfortunately when it come time to withdraw your money, good luck! They are very underhanded and will not let you get your money out. They have told me twice they were proceeding with a cashout and didn't do it. Now asking for more information after they said they had everything they need twice. I recommend choosing a more legit site.

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Tried depositing a little amount of money.

I deposited 2000INR this morning, then i received fifteen messages from my bank that 30k INR has been debited from my account and is left with 2785 INR. It's 9th of February. Early in the month. How am i supposed to spend the rest of my month with that little amount? My month is ruined. I have a family to feed. It left me with tears. I read news about this casino and though it might be worth giving a try. And what happened was unexpected. Idk how good/bad is this casino, but luck doesn't seems like smiled on me. There must've been a bug or issue that caused fourteen extra transactions. If possible, please try to refund the rest 14 x 2k INR. I have to spend the rest of this month. I cannot feed on bananas and coconuts on trees. And unban my account. I played fairly. My friend logged into his account on my phone to show me about the casino and how it works. Then i created an account of mine, and i received a message about getting block because of having two accounts on same ISP. Please do not kick on the poor's stomach, refund the extra transactions. I can barely live two days with the money left in my account.

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I joined LeoVegas a few weeks ago and can honestly say I have experienced zero problems. I can’t believe how many issues others have had. I’m in the UK and since joining I’m actually significantly up overall on what I have deposited and really enjoy playing. The withdrawal process is so fast sometimes with large withdrawals being in my account the following day which I’ve never had with other sites. I felt the need to share this after reading all the negative reviews as it doesn’t happen to everyone and I’m really enjoying the site. Sorry to hear others are experiencing so many issues.

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I have joined leovegasclub.uk are they the same company as leovegas.com ?

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They took all my winnings (400x what i placed), then blocked my account next morning and used the excused "You broke the rule of having more than 1 account on the same IP Adress". I only played on my account, though my brother had allready been playing on that site on his account. But since we use the same IP adress, they took all my money and banned my account

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Leo Vegas took 26 Transactions out of my credit card in total $5950.
It wasnt put into my gaming account and they acknowledge that. Ive given them all documentation but have refuse to pay it back.

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Thank you Eric Weatherall and all the others who posted their experiences i almost signed up for this casino was just checking reviews first.

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my name is eric weatherall these people took my 50 deposit and then blocked me the next morning ,i tried many passwords at there requests but they blocked me ,i was up about 20 ,above my 50 deposit ,these are very crooked people and should be shut down,thank you for reading this and i intend to do whatever i can to help other people from being scammed

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Played leovegas for a couple of days and spent alot of money on it.
Had money still in account when they closed it.Apparently i had self-excluded myself from a "sister" site over a year ago.So instead of refunding my money and shutting account they have shut account and stolen my money. I thought D*ck Turpin was dead ,But no he is alive and kicking at leovegas.

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Not happy at all with LeoVegas read some reviews myself and never had any problems before until today they have all my documents and yet when trying to withdrawal there are just not wont to .

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Avoid at all costs. 200 pound gone in less than an hour using slots. I had no big wins and only had a bonus round once on numerous games with 200 pound. Fraudsters!

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VERY BAD OFFERS. Used to be a great casino I heard but wow bad offer. Find a better casino which gives you a cash bonus straight away without having to wager your own money x35.

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This casino needs to be reported IMMEDIATELY. I contacted them because an account was created by my girlfriends UNDERAGE little brother using my info and money and once I found out I immediately informed them and asked to report it and block the account. What do they do? Literally made it so the account was not only still opened, BUT VERIFICATION REQUIREMENTS NO LONGER NEEDED SO THE LITTLE Shh STILL HAD ACCESS. I thought the account was closed until 3 days later ANOTHER 40 GOD DAMN DOLLARS SHOWED UP DEBITED ON MY EWALLET STATEMENT FROM THE ACCOUNT (and deposit method) I HAD JUST TOLD THEM WERE FRAUD AND STEALING FROM ME. what's their response now? To have me verify a god damn account I didn't create, to send deposit documents that weren't even the ones being stolen from me, no response besides "this account has been blocked due to security reasons, please submit the deposit method verification in order to verify the account" how do I report this to there licencers and Ombudsman. I have screen shots, chat transcripts and financial statements (including me reporting this to my financial institution) along with proof of their complete and utter lack of customer service and disgusting (seemingly purposeful) ignorance to the situation. STAAAAAYYY AWAAAYYY

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I have allmost always been happy with LeoVegas. Has been playing sport for like 2 years here. Allways been happy as withdrawals are Quick here never had a problem with that. Even tho their market is limited and cashout Option is very limited i have been Allright with that. But now they have removed every single form for bonus or offers for me. No more offers under “my offers” no more “my bonuses”. I cant even place bets to earn freebets anymore. Livechat is gone terrible. Very limited. Cant contact at all on livechat. They are not even available every Day and you really dont know when they are available. E-mail is horrible. Takes days to get an answer. They removed their phone number So i cant even Call Them anymore. This site has pretty mich turned from good to s*it. So im defineatly finding another bookie.

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If I could give zero stars I would!!! Absolute fraudsters, offer bonuses but then don’t deliver. Please PLEASE avoid at all costs and use a reputable casino. Waited 45 minutes for the online chat to be met with the most unhelpful and clueless advisor ever. Really can’t warn anyone enough to stay away!

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I have read other reviews and I wish what others have said didnt prove to be true.

I joined LeoVegas a couple months ago. I won a decent amount of money a few days ago, which would have been my first withdrawal request on the site. I have not heard a peep from anyone about anything! I took it upon myself to research about the verification process and sent them all the required documents (without being asked). No one has contacted me at all, and I have sent two emails with no reply.

I am very concerned this site is a scam and I will not get my withdrawal.

I find it interesting that their customer service rep can respond to all the negative trustpilot reviews but not actually respond to the customer when they try to reach you. I even tried to contact live support and was made to wait 5 different times in a queue and then when I was supposed to be #1 I was disconnected each and every time.

I have played on other sites and have never had even close to a similar experience. I am scared this site is not legit and I have been stolen from. Just like customer service explains to reviewers who are upset about losing. The games are run by algorithms and it's all luck, so then when someone is lucky why are you punishing them and not paying out their winnings.

It's now been 3 days and not a word or any sign of life on the other end of the computer. So incredibly sad that businesses like this exist praying on innocent people. If I walked into a casino with $20 pulled the lever and won 1 million dollars the casino isnt going to tell me I dont get my money. If it's a game of chance, and a customer gets lucky, do the right thing and pay them!

I wonder if i will ever hear from anyone….

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I joined and after talking on there live chat, I never received my free 20 spins. They told me to try all kinds of things but none worked. Rubbish!!

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I ’m your loyal customer. I have been playing your casino since 2017, but the experience of each withdrawal is very bad. I tried to withdraw after winning 1500 on Wednesday and waited for two days without any reply or email. Remind me why I ca n’t withdraw money. I asked the online service department and they said that I would provide a proof of my previous bank card. I lost my last phone and bank card for almost half a year. I changed my new phone and could n’t provide past login history. I would like to ask why I did not use the past card to make another deposit. Why should I provide him?

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These people only know who to take money , i earned 21972 an they refused to give money to me saying i played and i lost , I'd lost while playing than why will ask for money , it's a scam stay away please. I contacted them again ,again they are saying that they credited the money into my account and i played the game and i loose all the money , I ask them to show me the transaction but no response from their side , please stay away from this site complain on BBB as well for this company and on UK department as well I'm going to forward complain on every site

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After deposting almost 50.000 danish krones, i finally won, 60.000.. but as u can all guess, i cant withdraw my money!! I am reading All of your bad comments, and i am wondering? Will i ever get my money? im giving this site one month to give me the money.. and that Will be 2 months i ve Bern waiting for the withdrawl, after that i am filling a police report!! They are litterly scamming people!! And that my dear friends is illegal! Luckily for me, my dad is a lawyer, and im gonna go to court with stupid site!! And leovegas i dont need your reply, ur copy paste answers Arent enough

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Absolutely horrendous site! Keep well clear. They are quick enough to take your money, but when you actually win something trying to take your money out is a big problem it takes so so long and there’s no help at all from them!!! No one on live chats, no one replies to emails! I have photo evidence of every single time I’ve contacted them with no response and how much I’ve won

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Do not open a account with these you won’t qualify for any of the offers they advertise and will not allow any withdrawals due to T&c’s
Terrible odds and even worse markets available

SP only available on every horse up until start time

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Yeah, i actually managed to pull money off this site twice, 4000 dkk.
But dont expect that you can win money the next couple of days or weeks after that, its basically a ripoff.

besides that, site has most games, all put together on one site, which i like alot. i usually love to play here but it feels like you get limited once you make withdrawals, even tho thats AGAINST THE LAW Leovegas.

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I've given this site one star because the layout is good that's it rest of it is crap you can't win any money no matter how much you put on. learnt my lesson the hard way.keep your money in the bank .

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Been on this site for a number of years. Spent thousands with them. After depositing heavy and loosing heavy they have closed my account. I play in a lot of high streets and often pay cash into my bank account. As I can’t prove where the money came from they’ve closed my account. Lots of bad reviews about them changing policies and rules etc to benefit the casino. Have no way of trying to win back some of my losses. STAY CLEAR OF THIS SITE !!!!!’

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