Betfair Review

Love the company, but it is luck of the draw with Customer Service.Over an hour today to answer a relatively easy question (has to be slightly complicated for me not to know more than some of the agents though).Must thank Luke to whom I was transferred after 50 minutes of getting nowhere.

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Been a customer over 13 years, Won’t accept my out of date passport for verification, yet every other betting site will aslong as I give supporting documents, proved my address with council tax bill, bank statements and birth certificate and picture of passport and they have now blocked my account, yet its the same passport I used to sign up with all those years ago. Absolute joke of a betting site

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The best support ever

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I was in a completely ates situation would being given 30 free spins of appreciation felt like not being helped yet finally Shaik resolved this matter and I received the 30 free spins which was the genuine resolution Thank You Shaik And Behalf of me as a customer And Betfair You’ve been a great help which has lead me to right a positive review and I hope this helps in future on behalf of Betfair it’s restored my faith in Betfair fantastic customer service in the end Thanks To Shaik

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Fast whitdrawn. Easy to play.

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Excellent service given by the customer support team

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This is an update to my previous review, Betfair have now closed my account and not given me the money I had in my account, I tried for four days to transfer winnings to my bank and the keep saying you can’t transfer as your account is under review, four days later it is still under review, Betfair now closed my account and I have no way to withdraw my funds, So I have decided to take this to the Gambling Commission and also start a claim at the small claims court, Betfair should no be allowed to get away with this any longer, Customers trust these sites and this is how they repay you by stealing your money, Please please if you are seriously thinking about joining Betfair.. my advice is stay well clear of them, look for a site with a good rating.. over 4.5 I would suggest, Betfair has 3.2 which says it all really, Keep well away from this scamming site.

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I have been with Betfair for years, They have now suspended my account for no apparent reason after I made an enquiry regarding a free bet I did not receive after fulfilling the promotion they offered, I went on to chat regarding this and next thing my account is suspended with no reason given, I now can not access Betfair unless it’s to ask about my suspended account, I have done this three times now and keep getting told I will receive an email, the email never arrives and I now want to close my account and transfer my monies to my bank account, Betfair are stopping me from doing this, Please beware before joining Betfair that this might happen to you and it is completely wrong and unjustified, look around for a site with at least a star rating of 4.5 but please do not use Betfair.

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If I could I wouldn’t give even a star.I’ve just joined Betfair deposit £20 played one of the slot games officely didn’t last long it was only £20 and then deposited another £17 pounds and I was enjoying playing big bass Halloween and suddenly they stopped me playing saying that they needed more information from me and my account was suspended immediately.tried to withdraw my balance I couldn’t because my account was suspended. I tried to chat someone but there wasn’t anybody available.there was an email saying they need a proof of ID,Proof of address,proof of bank deposit card,proof of income.Why don’t you ask about this things when someone joining or wait till they finish their game at list.i am very upset and I ve just closed my account after just an hour joining them.and never ever again

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Very professional, friendly and quick solving issue with withdraw.

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Great difficulty logging into my account. Saya at Betfair Customer Services solved my problem brilliantly nothing was too much trouble for her.She put my mind at rest.

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The worst gambling site online ,more like bet unfair casino machines pay very little and not very often ,if you place a bet on a horse race and try to watch it you have to keep connecting every 5 second really annoying, you would think the amount of money they have ripped us off with the machines they would fix the connection, just goes to show they are all about taking your money and not giving back in any way ,avoid like the plague

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Betfair closed my account leaving me unable to log in. As my unsettled bets are becoming settled i have to go to help to withdraw any funds. This process takes at least half an hour as you are passed from pillar to post and betfair can not be contacted by phone. If my account is closed surely funds should be sent back to my bank account without me having to request them? Absolutely shocking customer service with agents either unwilling or unable to help due to not being up to the job. I have some screenshots which show many examples of this. I have a meeting with a Channel 4 production company who are making a documentary on the gambling industry and i hope to show betfair for what they’re truly all about. When betfair lock your account you are absolutely helpless in managing ones positions on the exchange as you can’t log in and customer service are of absolutely no help to you.

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Wazeer was really good at sorting out the problem with my betfair account cheers

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Very good, fair, good attention , good customer service. I recommen betfair

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I can put my money on disable horse other than bringing at betfair.You can’t win here anything slots are rigged as s**t if you don’t believe guys go ahead and try hah.finnaly I close my account and get rid of worst casino

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I had a problem accessing my account the operator gave me the information and how to go about resetting the problem quickly

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Betfair has a great app and they give customers more rewards than any other company I have placed bets with. I recently had an issue with a bet, and their agent online had helped me and sorted my problem within 20 minutes.

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Raheem helped me reopen my dormant account in a friendly and efficient manner.

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Zero Stars. I will make this short and sweet, avoid playing any slots on Betfair at all costs or you will lose significantly. The sight win% are the worst in the industry bar none. You have be warned.

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Just signed up to Betfair and they reneged on their welcome offer. Didn’t seem interested at all. Very unprofessional.

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Resolved my issue in the end. Many thanks

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dealt with Charlotte today, very helpful and resolved my query quickly.

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Had an issue with a free bet, Agent resolved very quickly and able to move on

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It’s a decent app and works well on Android. Their Poker App is quite good to. Runs well. Played on all sites and I tend to stick with Betfair and Pokerstars these days. I like the rewards and I’ve always liked opening Chests since I was a kid.

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Odds are so Much lower than other bookies

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I have a problem with my betting account but Alexandra helped me to fix it and I’m so happy10/10

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Spent £15 on 3 multiple bets was supposed to receive a free £10 bet but apparently I didn’t click the link to opt in, which I know I did, so cancelled my account and will go to another betting company. Terrible customer service with the chat bot bollocks with Aamir. Stay away!!

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I have used Betfair for many years now. There odds are not the greatest. But they make up for that in promotions and customer service. I had a problem with a promotion which turned out to be my fault for not reading the small print. Which none of us rarely do. They pointed out my error but credited me with the free bet as a good will gesture. I was very surprised to be honest as I have only had that once before from another bookmaker. Most of them can’t wait to get rid of you but Betfair’s staff are friendly and happy to help.

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I was dealt with efficiently and professionally by Josephine tonight. I am a completely new customer to Betfair and betting in general. I nearly messed up my free bet offer for becoming a new customer. Josephine explained to me that I hadn’t done anything wrong and turned my panic into happiness. Very kind, asset to the company and has left me satisfied.

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Asked 4 bank screenshot when I said u carnt do that and had 2 ways of money coming out bank the carnt explain

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Another week has passed and my cash in my account which vanished when I said I would close my account has not been sent to my bank account.They obviously do not read these reviews.I have been ROBBED by a company that is virtually UNCONTACTABLE.

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The member on chat tried their hardest to help resolve the problem however this wasn’t achieved they are to contact me via email to try help me further but the politeness and replies were very quick and excellent and patient with my replies no errors or technical issues like some other sites and the response time was also quick and helpful to as it could be! Thank you and I hope to resolve my issue soon Kyle

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One of the worst sites I’ve ever played ne er pay out just take your money absolute thieves wish I’d read the reviews before I started playing won’t be playing again

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Garbage just like sky vegas…

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Betfair suspended my account claiming i’d self excluded on one if their sister sites. (I’ve never self excluded from any gambling site anywhere, ever) After being passed from pillar to post for 6 hours trying to resolve things and begging to speak to a human being without success i said some unwise things in pure frustration resulting in the permanent closure of my account. I have over £25000 in matched bets on the exchange i am unable to manage or see. Betfair have added me to the BetProtect list which has resulted in the closure of all my betting accounts with firms signed up to BetProtect. I reiterate i’ve never had a gambling problem or self excluded and hadn’t had an account closed for safer gambling purposes in my entire life so why was my account suspended in the first place?

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I only gave a star so I could write a review absolute scammers deliberately won’t answer on their so called chat should be banned disgrace of a company u have been warned footnote you would expect more from a paddy power company

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Don’t even deserve 1 star shocking customer service want you to provide bet ids that’s there job you have been warned

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Great help from start to finish

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I put a placepot bet on Southwell 4th March.When I didnt receive the payout I attempted a Chat.After two sessions totalling three and a half hours and being introduced to 13 puppets all with different names just refusing to answer my question and passing me the next puppet I gave up and said I would close my account.My £26 + betting money disappeared.I managed to get my bet on Liverpool for the Premiership into my bank but my £26 + has gone

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My account was scammed for £500 in September.I have contacted customer services so many times only to be told I will receive a email with their findings.My account is suspended and I have uploaded the requested documents 4 times.The company is a shambles beware if you have a problem you are on your own!

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Shame you can’t give no stars, garbage site, markets suspended constantly when every other site has markets for those games Betfair have suspended, absolute con artists

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I was playing bet every year regularly. I never had an issue at all . It was even good company to play bet however suddenly they closed my account and they didn’t tell me the reason. They said that security team made this decision and I can’t open it again. So they have rights to close account suddenly without telling any reason. PLEASE AVOID THIS COMPANY

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Absolute disgrace of a company foreigners with no English on their customer service do promotions and reneigh on the bonuses avoid avoid paddy power company surely can do better than this absolutely reprehensible

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Fairy win fairy win x9 super ticket wins is outrageous,and I think not reel?. I play bingo and all I see is this name winning major money on the super tickets. What about everyone else. Not good enough, give everyone a chance

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Been a customer for a few years , they changed the rules on amount of legs on a bet builder for a free bet to be awarded, contact via their virtual agent then said transfer to agent , oh sorry were really busy and you’ll have to wait ! Busy at 9.40pm on a Monday night , no chance , usually tactic to fob you off .

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Been with Betfair for years but recently had a winning streak so they suspended my account funny never did that when loosing

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Great site .Fair enough in winnings and losses . Exciting games .

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I would give zero stars. Been with them from far as can remember. Suddenly cut my deposits from £5000 to £300 when i had one losing month following 11 winning. Idiots now appear to be setting markets and had complain numerous times and cut me off at me knees and can no longer bet. Goodbye

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A rare error with a free bet led to an encounter with a chatbot which was unsuccessful. Then I dealt with a human agent who asked for my bet ID, checked it, and awarded the free bet with an apology. I have had only two problems with Betfair in over 15 years. Both were resolved amicably. Betfair Exchange is essential, without it racing would still be in the dark ages.

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