Betfair PLAYER REVIEWS(2298)

Dwain Morgan
01 August 2025
Comment from uk.trustpilot.com
Their safer gambling protocols and customer service

boogiecat55
01 August 2025
Comment from uk.trustpilot.com
Betfairs hatred for their customers is unmatched by anyone else. Every time I deal with customer service they try their hardest to make life difficult. No wonder theyre losing customers fast. Just an awful experience

Adrian
01 August 2025
Comment from uk.trustpilot.com
Most boring site of them all just spin nothing over and over the other sites at least pretend ur winning betfair is just a hoover for your bank account

Antony Blaikie
31 July 2025
Comment from uk.trustpilot.com
The Exchange bet in running jumps up and down when trying to place a bet on an android phone - which results in placing the wrong bets on the incorrect fields! The sportsbook on Free bets for horse racing multiples sometimes, without reason, when trying to place a bet with the option checked uses your own balance - even though multiple selections are chosen and there are no singles - this is usually when more than one option used (EG EW 5 folds 6 folds 7 folds)Games - sometimes just crash mid game with no explanation and some do not show game in play win/loss

customersean goddard
31 July 2025
Comment from uk.trustpilot.com
Had issue with a bet they resolved it quickly and amicably which was much appreciated

Carbon Melon
30 July 2025
Comment from uk.trustpilot.com
Had some free spins on a promotion, made myself a quick profit and support team are pretty spot on also.

jan barron
30 July 2025
Comment from uk.trustpilot.com
Excellent customer support, had to contact them to fix a promotion which wasn't working for me and they sorted it out instantly, they always help and fix the situation if anything is wrong and very fast response times also

Guri sahota
30 July 2025
Comment from uk.trustpilot.com
I got quick reply and the agent was pooja she answered my all questions very politely and briefly she is very nice agent thanks

Regan
29 July 2025
Comment from uk.trustpilot.com
Great app and I’m a very loyal customer

Mark Carter
29 July 2025
Comment from uk.trustpilot.com
"I can understand their security protocols, but I was surprised that they paused my account. When I phoned them and told them their POS had a glitch, they still went ahead with it. So next time I see one, I’ll keep quiet. But 24 hours later, I was back up."

Adriano
29 July 2025
Comment from uk.trustpilot.com
Great customer support,For the second day in the row I had to contact customer support and both days I came across a very understanding and patient people ready to help me. Jagadesh today just went an extra mile to meet my needs and really appreciate it. Haven’t using betfair much to be honest but definitely they stand out for good reasons today. Thank you for everything you do. Keep being customer service driven.

jerry farrell
28 July 2025
Comment from uk.trustpilot.com
Best prices and basic commission rate is the best on the market. Oddschecker will always be best comparison price and should also be used in conjunction with Betfair.

Jerome Dela Cruz
27 July 2025
Comment from uk.trustpilot.com
Greet fast respond

AmiB
27 July 2025
Comment from uk.trustpilot.com
Mr Vinay very helpful

Sam OBrien
26 July 2025
Comment from uk.trustpilot.com
Love Betfair, in my opinion much more winnings for your money on gaming compared to other sites. use them regularly.

Kate
25 July 2025
Comment from uk.trustpilot.com
While playing keeps restarting customer service not interested

Jas
24 July 2025
Comment from uk.trustpilot.com
Excellent service and very efficient also gave superb advice on my account.

Hashim
24 July 2025
Comment from uk.trustpilot.com
Best odds in the betting world. If you don't cheat Betfair, then, go and trust them with closed eyes. They will never disappoint you. Use your brain, study well betting market and make money.

P.Jones
22 July 2025
Comment from uk.trustpilot.com
Not ever sure that I am talking to a human or a robot, but perhaps robots are better

Stephen Mitchell
22 July 2025
Comment from uk.trustpilot.com
The only thing I don't like about betfair is no BOG. That said the platform Sports betting and casino are second to none. The site is easy to navigate and they have fantastic customer service. I must thank Raheen for helping me out.

Steve Willoughby
22 July 2025
Comment from uk.trustpilot.com
great to deal with you your the best

About
21 July 2025
Comment from uk.trustpilot.com
Very quick response and helpful although limited to what they can change on personal accounts which can be misleading every time you log in but over all helpful thank you

Mark walton
21 July 2025
Comment from uk.trustpilot.com
Very poor customer service, i used to have an account with betfair & i contacted them to ask if they could remove the roulette from my account as I've done with other bookmakers betting accounts,the woman I spoke to was very unfriendly & said you must have a gambling problem if you want to remove roulette & said she'd was closing my account with betfair without even asking me why I didn't want the roulette,I just phoned them today about this & was told they'd reopened my account,but i couldn't remember my old username to log in,so I contacted them again & they got me to send photos & I'd etc & when id done all this they said they wouldn't reopen my account even though they'd agreed to

Anthony Waters
20 July 2025
Comment from uk.trustpilot.com
Simply wanted to cancel a card that's been compromised and destroyed months back. No can do. They want statements from my bank. Disgusting service when you want to withdraw to a card you've been using ages. How convenient when wanting to withdraw!

Diana Tumasevica
20 July 2025
Comment from uk.trustpilot.com
💩💩💩👎👎👎👎👎👎👎👎👎 SCAMMERS!!! Eating money no feeling result is 0%!!! Nothing back at all !!!

Customer
19 July 2025
Comment from uk.trustpilot.com
Alexandra the chat host is spoke with. Was very helpful and dealt with my query quickly.

Larry Rosen
19 July 2025
Comment from uk.trustpilot.com
Was invited back with a £3 pound free bet Although I was able to to use one of three on an multi for which I never picked I also tried to have another bet on the open golf there was no way that I could place it If Betfair are trying to entice me back then I think it would be better to make it easier to understand for at the moment having tried for half an hour it just puts me off betting with them so it’s back to betfred

Mike
19 July 2025
Comment from uk.trustpilot.com
Opened an account, submitted the required documentation via the online chat and it was verified immediately. Made 3 deposits and 3 withdrawals within the first couple of days without issue, I then won £200 and when I went to withdraw it they locked my account and said I needed to verify it again. I sent the same documents as when I had opened my account and it took them 4 days with me contacting them each day and them refusing to give me an update before my account was unlocked and I was able to withdraw my money. Took my money, closed my account and will never use again. Bad losers, scammers and horrendous customer service, use another company.

Abdul Karim
18 July 2025
Comment from uk.trustpilot.com
Very Fast Support staff

nathaniel parker
18 July 2025
Comment from uk.trustpilot.com
I was having a few problems sending the proof of what thay needed so went onto the help chat someone answerd straight away no waiting around like other places. Very helpful up & running with in 10

Mr Spencer
18 July 2025
Comment from uk.trustpilot.com
Great service really helpful after being with Betdaq for 20 years and treated like a criminal

daniel stepien
18 July 2025
Comment from uk.trustpilot.com
Betfair shut my account 4 years ago due to me refusing to show them bank statements. Now get message my closed account has had suspicious activity on it due to them getting hacked a couple of weeks ago. You couldn't make it up. After contacting them they tell me they keep all closed accounts details for at least 6 years on their computers. They even mentioned anti-terrorism funding as a reason. I think Betfair must be applying for a comedy award

Alain Nkindu
18 July 2025
Comment from uk.trustpilot.com
An amazing support experience and easy to understand and follow instruction.

Areesha
18 July 2025
Comment from uk.trustpilot.com
joined this site as my twin told me to join,long story short iv deposits hundreds of pounds then they shut my account and tell me to contact my.bank.when I asked why and what for.the say we can't tell you,i ring my bank and they are confused as my bank is fine with this site.This is crazy you have stole my moeny and not gave me reason and won't tell me why?disgusting ,people avoid,and don't delete this i have proof and have made complaint and have reference numbers

Stuart
18 July 2025
Comment from uk.trustpilot.com
So I opted in for the birdie bonus and was excepted for the bonus on the open golf this week they owe me 5 1euro bets and customer service now says it doesn’t exist. Pathetic

Alistair N W Newman
17 July 2025
Comment from uk.trustpilot.com
Betfair rescued my account at last, getting through online seemed not to work & one could not phone since 2009 or 2010 but Pooja kindly has put me back on track.

Summer
17 July 2025
Comment from uk.trustpilot.com
great experience and wonderful customer service agents

AlanG
16 July 2025
Comment from uk.trustpilot.com
As I was changing my email address with Paddy Power and never used it, I asked them to delete my details under Data Protect AS INSTRUCTED on their site. They said they couldn't due to the regulations!!! So why suggest it. As the site was hacked recently I can't see why they should hold on to details as they can't guarantee it is safe. Then My Betfair account was closed as part of same group, which I was not aware of. When I tried to reopen they asked for passports etc. What a palaver. Just left it closed and uninstalled app. Bad organisation so best stay away as they make billions.

Harvey
15 July 2025
Comment from uk.trustpilot.com
Multiple of these companies are doing the same thing. Selling your data to 3rd partys illegally then emailing people saying theres been a data breach. Its a serious crime and they should be shut down.

Dorothy
15 July 2025
Comment from uk.trustpilot.com
Iv played on this site for number of years,and in that time lost and won,(thousands of £,sic played)it’s the nature of gambling,but I do get dismayed when I play a game and it doesn’t live upto its title, the 7,s Deluxe Fire Wheel game for instance, thousands of spins over last few days and not once have a row of 7,s came in, all other symbols have ,even got the fire wheel few times,if all spins are totally randomn how can it be that the 7,s have not appeared, 7,s should be taken out the title and just call it Deluxe Fire Wheel.

aussieguy
15 July 2025
Comment from uk.trustpilot.com
This used to be a great place to punt being an exchange it's good you always seemed to be getting a little better.But now for whatever reason they fall short of basic fixed odds actually I have found it's not worth betting with them at all now as last night every race Other sites had considerably better odds I really don't like rubbishing Betfair I really enjoyed them but when the Math ain't Mathin you have to move on ✌️

Jonathan
15 July 2025
Comment from uk.trustpilot.com
Betfair put a £50 monthly deposit limit on my account 😂😂 and their partner PP wanted to put a £20 monthly deposit limit on my account! So decided to close that account. So called safer gambling is destroying the trust with members.

Wroughtironron
14 July 2025
Comment from uk.trustpilot.com
They expect me to undergo regular interrogations as to my betting habits (up to 2 hours).I've given up on them and closed my account.

Michelle Rae
14 July 2025
Comment from uk.trustpilot.com
Betfair has been great

Howard
14 July 2025
Comment from uk.trustpilot.com
Website good but don't use the casino its ridiculously bad you never win.

Dp Dench
14 July 2025
Comment from uk.trustpilot.com
Chelsea from safer gambling was extremely attentive and caring with detailed explanations of support being offered

Michael McNiffe
14 July 2025
Comment from uk.trustpilot.com
Some snotnosed snowflake "Forrest Gump" woke me up with a phone call to try and tell me how much I could bet,sent then away with a flea in their ear. At 63 I get micturated off at this. If they don't want my business tell me so I can go forth and procreate taking my business with me. Still being convict bar stewards who have just been fined heavily by their government what can one expect.

Vasilis Michaleakos
14 July 2025
Comment from uk.trustpilot.com
the most safe place to play and deposit your money

SIMON MESVANIA
13 July 2025
Comment from uk.trustpilot.com
Wonderful exchange always helpful on the live chat. Very quick to place bets on the app thank you
RAFFAELE RUSSO
01 August 2025
Comment from uk.trustpilot.com
Great services and a lot of opportunities
Great services and a lot of opportunities