Bet365 PLAYER REVIEWS(3526)
customer
08 August 2022
Comment from uk.trustpilot.com
Avoid..Bookies who cancel your account if you win! Offered 50 in credit for betting 10, but when my bet was over my account was closed due to the nature of my business. Customer service couldnt give me any information to why! I have since requested DSAR which Im sure they will ignore
Mr. Deniz Humar
07 August 2022
Comment from uk.trustpilot.com
I simply hate the fact you cun!s have only 20 second youtube ads that we can't skip.. I will personally go out of my way to stop others using you for no other than this reason.
Alex
07 August 2022
Comment from uk.trustpilot.com
What the hell is this . My bet was locked after winning one game and my second game hasnt even started and it didnt allow me to cash out. I contact customer service about this and they did not resolve this and just shut the live chat after not giving any support on my request.I have screenshot all evidence of my bet locking up and the customer live chat if anyone wants to see feel free
customer
07 August 2022
Comment from uk.trustpilot.com
Anyone thinking of playing slots don't bother I have already put a review games don't play any book games in fact bet 365 you should be investigated your guaranteed odds for horses are great football bets are great but anyone looking at this review don't get sucked in to slots I promise it's very very very poor sky Vegas is the best app stay away from 365 slots ?
Miss Smith
07 August 2022
Comment from uk.trustpilot.com
Offered 50 in credit for betting 10, but when my bet was over my account was closed due to the nature of my business. Customer service couldnt give me any information. Just took my money and ran!
Joshua Walfall
07 August 2022
Comment from uk.trustpilot.com
I got permanently banned for "incorrect details", after talking to support which took hours mind you, they informed me that I filled out something that permanently banned me with no chance of re-appeal. I'm 19 and eligible to gamble in my province so I have no clue what could've possibly led to me being suspended indefinitely.
Fil Baker
06 August 2022
Comment from uk.trustpilot.com
Ive had a seesaw relationship for years with 365 ups and downs and all within a particular sustainable bracket. However i recently won 8k on a fluke spin on another uk gambling site and since then i,m being sucked dry even on low stakes and sensible play. Yet were told its all legit. Google do gambling companies share player information with other gambling companies i.e player win/loss and you will see that they do , Its all A.I folks. Play carefully if you win Run for atleast 2 months and hopefully you maybe off the radar. Nice site though and decent games that dont throw errors all the time. I wish Panorma would do an indepth analysis to put gamblers minds at rest that all is random.
purple Bulldog
06 August 2022
Comment from uk.trustpilot.com
Opened account placed bet then got email saying account closed due to nature of business never bet with 365 placed 1 bed then get barred no explenation or reason asked them to remove my data told they won't seems shady get your bank and personal details by deception then close account and won't remove details got to be some accountability from bet365 only opened account with them as good welcome bonus and they were supposedly one of the bigger companies
Mark
06 August 2022
Comment from uk.trustpilot.com
they closed my account. its a scam website. they do whatever they want to do so never trust them they can close ur account too any time based upon any random decision. avoid
Katie
05 August 2022
Comment from uk.trustpilot.com
Signed up, placed a bet and was told I get 50 to place on other bets as a signing up bonus. Once my original bet had been completed my account was immediately closed. When I inquired I was told this was a trading decision and they can close accounts whenever they like. Absolutely scam. Avoid avoid avoid.
customer
05 August 2022
Comment from uk.trustpilot.com
please dont play the books on slots they are so so fixed i promise you wont win such a cheat thats not me bad losing all bet 365 slots a rigged you will deffo lose very bad
alan
05 August 2022
Comment from uk.trustpilot.com
bet365 games and casino are rigged 100 percent, I've had many years and experience playing slots on other sites etc and have never experienced such ridiculous gameplay an example over 21000 spins at 1 pound on a medium velocity slot and one win over 100 pound just always the same patterns very predictable i can literally predict what its going to give me on a bonus round, when you contact them it takes forever and when they did call me the manager just goes on about tested over a million spins and your 73 percent rtp will rise in time its just all luck he said just what they are told to say when i mentioned also the site was full of phishing spyware he didnt have a clue says it all really ,honestly form an experienced gambler of many years avoid this site like the plague its definitely rigged and tailored for the high stake players too keep them playing and the 1 and 2 pound a spin players just get taken for a ride ...AVOID AT ALL COST
Kelly Louise
05 August 2022
Comment from uk.trustpilot.com
After being a loyal customer for years, play have a go on slots weekly. So deposit weekly not much around 50 usually less. Well had a 200 win this week on a game, which was great. Went back on the game a few times, the game has totally changed doesn't give anything now and on top of that I'm no longer allowed to receive loyalty on Friday etc free spins , due to me being a loyal customer and playing on there site, that's all I've done deposited not much not even over 100 and now I'm no longer allowed loyalty, for what reason? They can't give me one after speaking to someone on live chat, all they could say was it will be forwarded to the supervisor on shift, who will do nothing and I'll hear nothing. They've lost a good customer and with looks of the reviews they should be trying to keep there loyal customers. Just avoid this site, it's a utter joke.
roy okoye
04 August 2022
Comment from uk.trustpilot.com
Thus guys are fraudulentAfter depositing and making some bets on my account they locked my account and asked me to provide proof of ownership which i have provided it's been over 2weeks now and they keep stalling me.......I advice you all avoid them
David Kennedy
03 August 2022
Comment from uk.trustpilot.com
Limited betting platform, many types of bets not allowed and very unintuitive. Chat support is a time wasting exercise. With lots of other platforms out there, look for another platform.
Kev Ohara
03 August 2022
Comment from uk.trustpilot.com
very helpfull. very good betting format thsnks for help.
King Lewi
02 August 2022
Comment from uk.trustpilot.com
So Ive been getting absolutely sucked on the slots for ages!! Been playing break the bank again and not had a bonus for about 4-5 months!! I had enough and went to live chat and told them that Im basically getting robbed and Ive had enough! They said they take this stuff very serious and I asked for for games play deposits against my withdrawals.. they said they need a couple days and I said cool. They very next day, and literally my first spin I bonus!! Been waiting month for it and it drops on the next spin after I complain!! The bonus was crap and returned 160 from 1.. Ive lost a lot more than that within them months!! But very suspicious of the bonus dropping after I complain!! Stay away! Very dodgy site!! Football bets and that I cant complain but slots are absolutely out to rob you!
Huseyin
01 August 2022
Comment from uk.trustpilot.com
Do not bet with this company rip offs if you win they block tour account act like they care about your gambling. I staked 1000 after losing many bets and when I was offered large cash out I try collect they put restrictions to block the cash out offer ..won't use again
Begotis
31 July 2022
Comment from uk.trustpilot.com
Wow. It works maybe 20% of the time. What a frustrating experience..and to think it wasnt like this until they made a canada specific bet365 app. It works...eventually..but make sure you give yourself multiple hours before an event so you can get your bets in on time.
Smurf
31 July 2022
Comment from uk.trustpilot.com
Absaloute joke of a company like to rip people off non stop. Con company will be reporting to bank and also going elsewhere in future
Uplift Spirit
31 July 2022
Comment from uk.trustpilot.com
Just registered a new account after 6 or 7 years of not playing here. I was able to deposit $500 from my RBC account, but I can't access the games after depositing lmfao!!! And when I wanted to make a withdrawal instead, it says I need to create a new email address as my existing email is not accepted LMFAO!!! Really? I tried but still it is not working! You guys were able to receive my deposit!!! I checked my bank account and it was already debited!!!
David Taylor
30 July 2022
Comment from uk.trustpilot.com
Opened an account (have used Coral before, no issue and only bet around once a year on Grand National etc). Account opened via app and I placed a bet 20 for England/Germany Ladies Euros final. Bet accepted. less than 1 day later, email as per many others on this site 'Due to the nature of your business, a decision has been made to close your account with immediate effect' No explanation, even when emailing them, I have never ever used them before so can not possibly be some historical reason. Utterly unacceptable! Avoid like the plague they are clearly totally unethical!
peter
29 July 2022
Comment from uk.trustpilot.com
Responsible gaming company what a joke . I self excluded for 5 years and decided to reopen my account but they have said that because I didn't press the reopen option 5 years ago they have permanently excluded me . A responsible gaming company would speak to you and then come to a decision first I got an email from someone called Joe who Said they would like to call and have a chat and I said not a problem please call ... Within minutes I got an email from some idiot called Lucy who has already decided everything for me without even talking saying they are responsible.NO YOUR NOT YOUR BEING JUDGEMENTAL . YOU NEVER HAD THE DECENCY TO TALK TO ME SO DONT CALL YOURSELF RESPONSIBLE LUCY YOUR JUST SOMEONE WHO SITS BEHIND A DESK AND Makes DECISIONS FOR OTHERS
Andrew
29 July 2022
Comment from uk.trustpilot.com
I registered today - my first time on a betting website! I visit a bookmakers on rare occasions!Im from Grimsby & support my team. I decided to register, odds were very good & put 20 on Grimsby to get promoted. A couple of hours later I got an email "due to the nature of your business we are closing your account"My business - I retired early & my crime, putting a 20 bet on Grimsby?I went on chat to BET365 & & the person just said "your account has been closed & I cannot explain why"I think this is appalling & to have this happen & not know why is equally appalling
DARREN BARNES
29 July 2022
Comment from uk.trustpilot.com
Legalised theft under the guise of entertainment. You cannot win.
Mikey Chan
28 July 2022
Comment from uk.trustpilot.com
Easy verification, the $4,200 CAD that I withdrew hit my bank account via etransfer within 2 hours of requesting the withdrawal. That's the fastest I've ever seen...
Tausif Khan
28 July 2022
Comment from uk.trustpilot.com
They ban customers without reason and then do not let them place bets. When you inquire about it they have terrible management and support staff that leave you shocked by how uncooperative there responses are. DO NOT RECOMMEND!
David Kaszuby
27 July 2022
Comment from uk.trustpilot.com
Great whilst you are losing, but as soon as you have a few decent wins the account is blocked straight away. They DO NOT like it when you win.
Stuart
27 July 2022
Comment from uk.trustpilot.com
I urge posters to read what I have written word for word to the end.I really do not understand the volume of negative reviews as having had an account for many, many years I honestly believe as far as sports betting, horse racing in particular, they really and genuinely are the best of the best. I can only conclude that the negative reviews are posted by bad losers and scammers, opening multiple accounts to defraud BET365 of new customer free bets. No online bookmaker will allow this and those that think differently are in one word mad. The UK has the strictest gambling laws in the world, where online account verification is mandatory. BET365 is regulated and licensed in the UK. What this means is, unlike some charlatan firms operating outside of the UK, you will get paid out if you win and are the person you say you are and are not doing anything illegal.Bet365 withdrawals in the UK are instant. Bet365 odds on horse racing are generally the best.Bet365 have excellent promotions with their 4/1 - ITV 50 cash back offer. They also regularly give 5 or 10 freebets.Bet365 have good customer service. That has been my experience over the decades.
sing three
27 July 2022
Comment from uk.trustpilot.com
As with every other review here, seems like they like closing peoples account for no reason. I joined and played for the welcome bonus (might I say they mightve probably rigged it, I lost 80% of what I started with, and everytime I hit the bonus spins I get "logged out" for some reason after a few more spins), and the free spins didn't really win much as well. After I withdrew because of the horrible win rate, they closed my account quoting I had suspicious activities. Not that I'm planning to play there anymore, it feels rigged (trust me I understand probability and this is very unlikely)
Vinayaka Raju
26 July 2022
Comment from uk.trustpilot.com
Fk your mother owner of bet365 baccrat this is purely cheating trap fkinass ur asd
Levi Athan
26 July 2022
Comment from uk.trustpilot.com
Absolutely avoid this site! I took a gamble on Bet365 and it certainly was a mistake. After making my deposit and having a decent time betting while my account verified I was sent a request to verify my account every time I logged in. The auto login didn't work, my bet credit offer disappeared and then my bets would not go through. I sent in a message asking what was up and they told me that there could be some restrictions while my account was verified. Fine. I continued to wait until finally I got the notification to verify again. Concerning. I message again only to be told my account was closed and that I was not going to be told why and I would not be allowed to open another. "Well there it is" I think to myself. I contact the live chat to get my money back. Chat crashed after putting in bank information (hesitantly). I open another chat. They ask for all my account information and my bank info again. That one also crashes. I'm now waiting on another message to be replied to. As I wait I can only assume my initial bets must have returned too much money for their liking. I think I was like $9 in the black not including bet credits I would have earned from my welcome bonus. So now they can sell my info and avoid giving me my bet credits, on top of potentially not refunding me because their site is a piece of garbage (probably intentionally). Just stick with another site or don't even use an online sportsbook at all. Nothing but stress and anxiety here.
luke banks
25 July 2022
Comment from uk.trustpilot.com
Can hand on heart say Ive never ever withdrawn from the casino . Never ever manage to get a bonus , I know slots can be dodgy but bet365 is the worst slots Ive ever encountered, Id say close to 1k in over a year , but never withdrawn a penny stick with PP slots you cant go wrong
Tech Geek
25 July 2022
Comment from uk.trustpilot.com
I really don't understand all the bad reviews, I've been using bet365 for over 4 years and not a single problem. Good odds and super fast pay. People who give bad review tried to cheat bet365
Ms Bennett
24 July 2022
Comment from uk.trustpilot.com
SCAM WEBSITE!! I joined to watch the tennis and placed a small bet. They then closed my account with no explanation and kept my money. Unbelievable!
DARREN BARNES
24 July 2022
Comment from uk.trustpilot.com
This company is currently being investigated by the casino regulator. Stay away.
DARREN BARNES
22 July 2022
Comment from uk.trustpilot.com
Currently under investigation by the U.K. gambling commission. Stay away.
Maka
21 July 2022
Comment from uk.trustpilot.com
Well this company really are something else. The incompetence is unreal. Oh not to mention how they treat customers like criminals. The customer service is non existent.If you win any money they will freeze your account, arrange a call back (Took 2 weeks) and then set a limit. Before you even bet again, they will restrict your account again.All the free spins ect you earn from gambling will be removed and then they will argue your entitlement when you challenge them. STAY AWAY! If you win any money they will treat you like a criminal.
Md Helal
21 July 2022
Comment from uk.trustpilot.com
My account has been stolen by someone, and the thief change some changeable information data. But bet365 needs to check verification id documents, but they want account information that has been changed by the thief,I told him that, changeable data is not part of verification or judgment, but they close the chat every time, In my account has $600 USD before being stolen.Bet365 helps thief to steal another person's accounts with dollars. proved!
johnnyg
21 July 2022
Comment from uk.trustpilot.com
I hope potential customers read the reviews and avoid this online bookies! if you lose you will be their best friend if your an addicted gambler you will be their best friend they will take all your money with a smile they will give you offers and free bets but feck me if you win get the fecking money out and move on to another bookies because they will limit your account! Bet365 dont like winners they want to have their cake and eat it! I will keep my winnings and move on this shower is not worth worrying about....
gordon
20 July 2022
Comment from uk.trustpilot.com
shocking disgraceful slots thousands of spins no bonuses on shamens dream fluffy favourites bufflo rising temple of isis no matter what stake from 25p to 7.50 a spin nothing more you stake worse it gets stay clear . gambling commision really needs to look into all these sites its on them all since we came out of lockdown slots rtp is way below average
aaron westguard
20 July 2022
Comment from uk.trustpilot.com
banned without even betting
M
20 July 2022
Comment from uk.trustpilot.com
First time trying online gambling i decided to try this shambles of a company as they were offering (loose term of the word) a free 50 credit of bets if i placed minimum 20 in my account , which i did . I then placed two separate bets on my account ( both of which did not come in ) However before these bets finalised bet365 closed my account for no reason and i could not even log in I eventually got hold of someone on live chat , surprise surprise the phone numbers do not work ... only to be told that they had closed my account , which means that they took my 20 on false pretences of a free 50 credit Disgusting behaviour , and surely can not be legal ? I am now never going to use this company again , and as it was my first bet online ever , it might have done me a favour Be careful if you get enticed by this offer
Andy
19 July 2022
Comment from uk.trustpilot.com
Closed my account in less than 12 hours "due to the nature of my business". I'd barely even had chance to figure out what I was doing, let alone anything else.
Raul M.
19 July 2022
Comment from uk.trustpilot.com
Can improve, a lot!
Kivver
17 July 2022
Comment from uk.trustpilot.com
I recently signed up, I must admit persuaded by the promise of ''Bet 10 Get 50 in Free Bets'' DONT BELIEVE A WORD OF IT!!!! I signed up and put my 10 qualifying bet on, I went back later to find out how I had got on and was locked out!!!! Then noticed an email saying my account had been closed ''due to the nature of my business'' !!!! Im a 60 year old retired teacher!!! You then have to start the long process of trying the on line chat thing, wait for ages then just be given a load of copy pasted b/s saying they review all accounts and sometimes conclude that they no longer wish to accept a customers business. Having signed p to few now I would recommend Skybet, Virginbet, 888, Coral, no problems at all betting or collecting any winnings. Keep away from Bet365 and Sportnation
Fernando
16 July 2022
Comment from uk.trustpilot.com
As soon as you start winning with close your account including all of your bets without any explanation at all. No transparency, no explanation, users beware !
Anonymous
16 July 2022
Comment from uk.trustpilot.com
Scam site, after change in ontario website. I was able to make around 2k overall profit.In the past with the same user id in bet365.com i won and lost a ton of cash.Now they restrict me and pretty much its useless to play on their site anymore. Also just 1 week back, i got scammed on there casio on a big round in casino. The live got dcd and I was redirected to rgn mode where i dint even know what had happened in the round. -5/5
OLIVER THOMSON
14 July 2022
Comment from uk.trustpilot.com
Opened an account, placed first bet and then received an email stating they no longer wanted to do busimess with me and couldn't/wouldnt advise why. Shocking "service"


Average Voter
08 August 2022
Comment from uk.trustpilot.com
All was OK, but after I won around 3000$ they blocked me by imposing huge restrictions, especially ridiculously low betting limits that are making betting almost impossible.The only explanation I had was "This decision was made following careful consideration by our trading team".Sometime ago, one month before this, they asked to install an application to verify the location (as if the browser can not do this by itself). Now I even suspect that this app is also used to spy. I don't know, but I suspect.So, if you intend to win relatively important amounts of money, I don't think you will be able to. Otherwise it's OK.
All was OK, but after I won around 3000$ they blocked me by imposing huge restrictions, especially ridiculously low betting limits that are making betting almost impossible.The only explanation I had was “This decision was made following careful consideration by our trading team”.Sometime ago, one month before this, they asked to install an application to verify the location (as if the browser can not do this by itself). Now I even suspect that this app is also used to spy. I don’t know, but I suspect.So, if you intend to win relatively important amounts of money, I don’t think you will be able to. Otherwise it’s OK.