Bet365 PLAYER REVIEWS(3526)
Crystal Dudgeon
19 July 2023
Comment from uk.trustpilot.com
My interac e-transfer was confirmed 'successful' and then I couldn't use my deposited funds in the casino app. Contacted customer support and asked why I couldn't use my deposit, and then suddenly 2.5 hours later, the e-transfer was deemed unsuccessful. ?? I'll have my money back within 2 business days. What a scam.
Bob Greene
19 July 2023
Comment from uk.trustpilot.com
I made an account, verified it 100%, made a deposit of 50€ and tried to bet.5 minutes later my account got suspended.I asked why and from the support they said there is a limit and i need to withdraw 25€ and bet with rest.Before the deposit they didn’t asked for any documentation but after…They asked all kind of documentation, they even ask some made up things so you can get nervous and quit and left them the 50€.But I’ve sent them everything they asked and they asked for a card verification and i did that.Later the agent which name was Cheryl F. asked for a confirmation FOR A COMPLETLY ANOTHER CARD WHICH I NEVER USED.When i told him that he was wrong and I didn’t use that card, he apologized and was acting like nothing happened, although he tried to scam me.They’re trying to prolong everything and make you quit by asking all kind of documentation so they can scam you and take the money for themselves.AVOID BET365 AT ALL COST
Dil
18 July 2023
Comment from uk.trustpilot.com
Gambling commission need to do a serious review of these online casinos. Pure and obvious fixed nature of gaming that leave 99.9% of people constantly going up and down or just chasing losses. The amount of times where i would cover numbers in a segment of roulette and the ball wouldn't land there and on the odd occasion it did, it would land on the number i covered least was so blatantly a sign that they can see what numbers are being chosen and then will pre-select a number for it to land on. Also convinced that people are not on the same roulette wheel and everyone online plays on their own individual table but is made to look like everyone plays on same table. Too much evidence of fixing against me that i find it hard to believe i am the only one being hard done by on a table
Michael Aaron
18 July 2023
Comment from uk.trustpilot.com
You'll win on your first casino games them loose for years . No good at all especially online . Best bet is a football ,horse bet you carnt be scammed on
Kieran Davies
17 July 2023
Comment from uk.trustpilot.com
Gaming commission scam artists aswell bet365 is the most rigged online casino on earth it’s a disgrace shame they don’t have shops I tell you!!! Pure Skam!! Absolute disgrace I’m sick to death of them
Gary McDonald
16 July 2023
Comment from uk.trustpilot.com
I think bet365 is hands down the best bookmaker by far. When you compare the odds between bookmakers they are always higher. I like how with racing you get the best tote price with exotics, and they are always fast to settle.What I do not like is the pop-ups advising me I have bet credits even a week after I have used that credit. I also do not like when a leg fails in a multi the bets stay as unsettled as I might have 40 bets going at once.Otherwise, this is a great booker lightyears ahead of the TAB
Charlie Johnstone
16 July 2023
Comment from uk.trustpilot.com
Just shocking customer service. I shared some documents for review and after 7 weeks they were still being reviewed. Don’t bother signing up with them.
Lfi Financial
15 July 2023
Comment from uk.trustpilot.com
Worst customer support of all time.They don't want to wait even for 30 seconds while i type the infromation they close the support chat right away.Also i did a deposit of 50EUR and they blocked my account and ask for withdrawal.WORST CUSTOMER SUPPORT EVER
Mark Jones
15 July 2023
Comment from uk.trustpilot.com
Closed my casino account because there games and slots were a rip off..constant losses so decided not to give them anymore of my money...went to have some sports bets and found they had just closed my account completely 🙃...this just proves to me that online gambling just doesn't care what you do just so long as you are loosing your money ...bet 365 are one of the worst companies I've ever used ....don't bother using them
Rory
14 July 2023
Comment from uk.trustpilot.com
Closed my account.Given no reason, told it was "a trading decision" - that's it!Absolute joke of a company!
Ricky lee
13 July 2023
Comment from uk.trustpilot.com
I wish people who lost stop being bitter and putting their anger into a review I've you want an host review they are awesome best odds best RTP slots going in the UK withdrawals have been landing within 2 hours
Christopher McDermott
12 July 2023
Comment from uk.trustpilot.com
I liked to use the app now and then but its not very good compared to others but what made me write this was I received a message on Twitter from Bet365 games stating I had won 10 spins for participating in one of their promotions. I sent my details and no reply. I asked why they requested them they said your prize will be credited soon as possible. 7 hours later I messaged them again and they said now 24 hours. 24 hours later I messaged them again and they ignored the message. I told them never mind keep the prize your service is terrible and I wont be helping promote you anymore on Twitter or use your apps for gambling.
Josh Galloway
12 July 2023
Comment from uk.trustpilot.com
Some had been making deposits from my account when i reported this they did not care they just wanted to get rid of me. I questioned as to why there is no verification process to make sure the person depositing was me and they said they had my card details so that was verification enough basically no thought about someone stealing my card details. Bit of joke that they have been happy to let someone steal my money.
Tony
12 July 2023
Comment from uk.trustpilot.com
played 3 different push gaming slots, last one was giga jar it eat 350 pound no bonus and highest win was 22 pound absolute robbery stay away
arroju naren Naren
09 July 2023
Comment from uk.trustpilot.com
Any up is restricted in every small matter and life time is called vest up
NewbieBoy
09 July 2023
Comment from uk.trustpilot.com
scam websitedo not use this website, poor management, thief customer service who want to steal your money,if i can give 0 start i won't hold back
Ben Weber
09 July 2023
Comment from uk.trustpilot.com
Bad bookmaker, wasn’t able to withdrawal 245€
Samuel Smith
07 July 2023
Comment from uk.trustpilot.com
Worst betting company going, restrict account when win. Poor excuses porridge deposite times. Don't bother much better else where
Dean
07 July 2023
Comment from uk.trustpilot.com
I'm shocked at how this business is allowed to handle people's money. I opened an account and deposited $1000. My account was soon blocked with no reason given. After contacting them they told me the deposit was too high. tHey never emailed me or let me know anything - I had to contact them to find out. It took me 2 days and about 3 hours on my time to be able to finally fund my account.3 weeks later I was banned because I wasn't losing money.When I tried to withdraw my winnings, I waited 2 days and still never got my funds. When I contacted them, they told me that my withdrawal is not going to get completed because the amount is too high and I need to provide more information to complete it. Again, they never send me an email or a message. In fact, on their own website the withdrawal was shown as "complete". I'm still in the process of trying to withdraw. Complete waste of time, I would not recommend anybody to use this website.
Tony
02 July 2023
Comment from uk.trustpilot.com
Got up one morning and I’m barred told to withdraw my Money, Just for having a few decent days races. They never moaned all the times I lost. And they wasn’t big wins. Obviously I’d not re mortgaged the house for them
Stuart
01 July 2023
Comment from uk.trustpilot.com
The UK government should step in and stop bookmaker choosing who they accept bets from. Bet365 have closed my account as I won over £16k from Horse Racing bets in the last 12 months. They hide behind gambling regulations that are design to protect losing gamblers. After giving the all documents requested I find my account has been closed. Disgraceful.
Steven Rutherford
30 June 2023
Comment from uk.trustpilot.com
Utter disgusting casino never play there 3 Super Kings on 2 euro Stake with triggers paid 30, 44 and 60 never playing there again made a complaint which I am sure they will just ignore thieves simple as that!
Alan Hossain
30 June 2023
Comment from uk.trustpilot.com
Tried to open an online account. Screen says I need to enter a verification code sent to my mobile to proceed. Waited and no code received. Requested a resend. Still nothing. Did this multiple times. After being kept waiting ages on Livechat they say it was sent and i need to contact my mobile provider to sort out. Never happened before with anyone else. Can't be a**ed going through this rigmarole. There's plenty of other companies out there. Sorry my business is going elsewhere.
Aaron
29 June 2023
Comment from uk.trustpilot.com
They are absolutely the worse site I spent 250 and didn't even win a tenner. Do not sign up to them unless you wanna loose money they are absolutely con artist. I never had such a bad experience in all my life. 250 just like that every spin gave me nothing so I self excluded them
Dee
29 June 2023
Comment from uk.trustpilot.com
All was fine until I had a few wins then they suddenly froze my account saying I use it to much.This company really needs to be looked into
Fil Baker
26 June 2023
Comment from uk.trustpilot.com
I had fun while i played here. Fastforward current times inflation and rising costs it makes sense that the bang for the buck may not currently be sustainable or available for you or casinos and surely if you play at multiple casinos you would have been notified of reduced rtp via email. Do your research on various factors before you play large sums. Do not blow your wages! More than ever take gambling as fun and only deposit what you really can afford to loose. The gambling commission has tightened its rules and withdrawing has become a pain in the butt. Inorder to stop money launderers benefiting etc. If the casino pot is not overflowing with input then shear consideration of economics tells you wins are going to be harder to achieve and it may feel like a suck it all fest while playing :) Keep calm and spend on tangeable items
Michael Collins
25 June 2023
Comment from uk.trustpilot.com
For no reason at all I could not log into my account. When I emailed customer service they said they needed to speak to me. As I am unable to speak I explained that’s why I chose the email method of contact. They ignored this explanation and insisted they needed to speak to me. This went back and forth until they just ignored me. My account is now locked and I cannot gain access to my money. I have been robbed.
Ana
25 June 2023
Comment from uk.trustpilot.com
Amen Brother! Bet365 needs some attention from the gaming authorities for unfair practice. It was a good site to play back in the day and now dead spins after dead spins. Loss after loss. It not enjoyable anymore. I used to make withdrawals not much anymore if I'm lucky maybe 50.00 cad the most. It's just absolutely horrible for all the money I spent on this site. In my opinion they have rigged the machines not to pay RTP. Changed the payout code. I hope one day when there is a class action lawsuit against Bet365, maybe that is when I will get my payout. Thanks for reading this.
Taomen
22 June 2023
Comment from uk.trustpilot.com
Bet365 is a scamI have been loosing money for the past years, then this week I make a little profit and my account got restricted with no reason or explanation. I emailed the customer care and I was told there is nothing to do.This is a big scam. If you are losing money no problem, immediately you are in profit they restrict your account with no reason.Bet365 should be brought to the court of law for fraud and ScamI will advice beginners to check for other bookmakers as bet365 is only good if you want to waste your money.
william smith
22 June 2023
Comment from uk.trustpilot.com
You did not pay out the correct money 5 on 11/8 winner you payed me 5-94 wrong again
Eddie T J Naylor
22 June 2023
Comment from uk.trustpilot.com
Every slot just eating money doesn't matter what provider any slot it just absorbs like water to tissue 90 plus pounds gone just like that bad bonus after bad bonus and dead spins galore it seems like every company now is worse when will it end.
WILL
21 June 2023
Comment from uk.trustpilot.com
I give here an open and honest review of my experiences on Bet365.Firstly I will say they are easily the best online site. Rapid payout, excellent interface and huge range of bets as well as market leading prices on horse racing.Here's the rub.You aren't allowed to win.They won't allow you to be in profit.I received an email from them after a few relatively small winning bets."Due to the nature of your business we have made the decision to close your account with immediate effect"And they did. This means that they only want losing customers. If you see anyone with a 365 account they are losing.They describe themselves as Bookmakers. This is false advertising. They are not bookmakers. A bookmaker will take bets and balance their book. 365 balance it by only allowing losing players.I will be objecting in writing to the advertising watchdog everytime they have an advertisement where they describe themselves as a bookmaker. I encourage you to do likewise. So, in summary, I cannot recommend Bet365 simply because they will not allow you to win. I hope this helps.
Adam Given
20 June 2023
Comment from uk.trustpilot.com
This website is a huge scam. Real easy to deposit but when you want to withdraw they start holding you money hostage. Would take my bank card so I deposit with paypal and that worked fine until I wanted to withdraw. They say the Paypal account isn't in my name and delete my payment information. Have to make a whole other Paypal account deposit more money to finally get my money. That just me my brother is still fighting with these clowns for his money.
daniel evans
19 June 2023
Comment from uk.trustpilot.com
Slot odds are misconduct.DONT USE SITE.Virgin games still the best imo, manopoly casino is a sister and works like 365, take,TakeTake
Mark Irvine
19 June 2023
Comment from uk.trustpilot.com
Cancelled my wifes account for no reason. Scumbags !!!
Leigh
16 June 2023
Comment from uk.trustpilot.com
Very poor, had a few wins and receive an email telling me my account is restricted.Next day receive an email saying due to nature of my business a decision has been made to close my account. What business is that then? A gambler with a couple of wins. Shouldn't be allowed to operate a gambling business if you only want losses. I make a bet, and you take the bet if I lost i wouldn't be allowed to cry and have all my money back now would I.Poor excuse of a company.
Lofbet
16 June 2023
Comment from uk.trustpilot.com
Played Bavarian Cheer slot, got max multiplier (x2500), and withdrew my money within hours. No issues. Nobody asked me for any information - it was like 3 AM, I went to bed, and when I woke up, the money was there. I also feel that - in general - 365 seems to have a more generous RTP. At least from my experience.
Donna Atkinson
16 June 2023
Comment from uk.trustpilot.com
This site just seem fixed . Dead spin after dead spins no bounus avoid honestly they may let you win abit but they will get it back from you .it's so fixed
Alister Mickler
16 June 2023
Comment from uk.trustpilot.com
Once again I have problems with this nasty company.A few days ago I won just over 100 but when I tried to withdraw it I was told that my Bank was blocking it & that it was now back in my BET365 account.What a load of !!!!-The bank will on occassions block someone trying to take money but Never someone putting money in. After several hours running into days on their ''Livechat'' I got nowhere & said that I would talk to the Ombudsman.Today BET 365 blocked me from betting with them.They advertise themselves on TV as being the World's Fav Bookmaker-What a joke.
Deshawn Shields
16 June 2023
Comment from uk.trustpilot.com
I do not recommend this betting company. When you lose, all is well they are happy. As soon as you start winning, they kick you out of your account and won't let you login. After a while, you log into your account and, lo and behold, there is a restriction on your account. You are allowed to withdraw money and nothing else. And it might not work the first time.
James G
15 June 2023
Comment from uk.trustpilot.com
Been a customer of bet 365 for some years. Its the only bookies I like using. I had set a 1month cooling off period after the football euros was finished. Turns out I done it for 6 months which was completely my mistake not theres. Upon going back into my account theyve removed any promotions which I found very strange. But even more strange they decided to remove the bet builder 25% boosts which EVERY customer gets. After waiting on live chat for numerous times it they say adjustments have been made to my account despite no prior warning. Ive never had any form of gambling issues and theyll clearly be able to see this. I believe Ive been treated very unfairly by them. I suggest you put this right please.
Nicoleta Marin
15 June 2023
Comment from uk.trustpilot.com
0 STARS I SPEND TO MUCH MANY IN THEM WEBSITE AND NEVER BONUS WHEN I CONTACT THEM ABOUT BONUS THEY CLOS MY ACCOUNT NAW ALL THE TIME MANY MANY DEPOSIT BUT THE PEOPLE THEY DONT WANT TO WIN NOTHING JUST THE WEBSITE .
????????? ????????????
14 June 2023
Comment from uk.trustpilot.com
Well i made an account 3 weeks ago , and i got limited cuz winning , i have won only around 500 euros in the meantime still thats enough for them to maxstake me at 0.30Euros XD .
Chandan kumar
14 June 2023
Comment from uk.trustpilot.com
I contact just now my bank okI have contacted the bank and the bank has confirmed that the money has been credited to the merchant account. You contact the merchantNow we can't do anything in this, the transaction has already been successful, please talk to the merchant, he is lying to you.Enter the merchant's upi number and ask to check. The transaction has become successful on June 1, 2023Please don't make me foolish okAre you big fraudI understand your thinking okYou don't want return my money backAre you big cheaters.u don't make me foolish ok This is your mistake: you had provided me the above UPI ID for payment on your own.why did you give me your fraud upi idWill you return my money or not?Otherwise I will complain in consumer court and social media platforms ok.I have full proof to pay youYou have been fooling me since 12 days. Now you don't want to give me money, okYou people are all employee fraud and thief. You do fraud with customer everyday, you guys have also done fraud with me for 13000I have all proofs of successful transaction done in your marchent account okI also send you my account statement ok .i request you all please don't use bet365 this is Big fraud company.I lost my money INR 13000
Carl Higgins
13 June 2023
Comment from uk.trustpilot.com
Removed my bet boosts again.My partner was playing on Ladbrokes on big bass splash. Hits a bonus with no extras and won 48 pound. I hit a bonus on bet365 with 2 extra free spins, more fishermen and more hooks and explosions. There was no hooks and explosions, there was only 1 fisherman throughout the full 12 spins and miraculously there was no money to collect on the board on the only time it landed. The 2 extra free spins you should of just kept because the first 5 spins were a loss. I won 1.39 and that's a bonus apparently ? Let's be honest here and look at all the other reviews. This site does not pay out. If you want to make money on this site then the only way to do that is by betting I've just took 150 quid out on bets so jokes on them. Use another site for casino and games because bet365 is well known for ripping their customers off those who keep them in pocket.
Radoslav Kirilov
13 June 2023
Comment from uk.trustpilot.com
Bad that company, when u make a lot of profits they set limits on the bets
joseph medeiros
12 June 2023
Comment from uk.trustpilot.com
Bet365 pushed a NHL playoff game while the game was still on, returned my bet by doing so closed the bet. After the game was done Bet365 re opened my bet withdrew the money from my account and marked the bet as a loss... This is so illegal to close a bet and then re open it when it loses. I closed my account and recommend everybody to leave this sportsbook... They have zero integrity
Ana
11 June 2023
Comment from uk.trustpilot.com
SHITSINO....Once again dead spins after dead spins. If your looking to make a few dollars forget it. It won't happen. I don't understand how the people that work for the Coates family don't tell them of their negative reviews or maybe they just don't care enough. They have made millions off of scamming customers by rigging their spins. I though gambling is suppose to be a pleasant experience if you stay within your means. Lately the experience has been not fun at all. I play only 10 cents to 20 cents the most. My favorite has quick paying out anything or not much at all. Bonus spins are practically non existence and if you get a bonus spin pays out very little or hardly anything. I used yo win on this site not fricken anymore or rarely. I'm sure there are better online casinos than this one. The only thing is I understand bet365 also owns other sites from information I have read. I'm sure they are crappy too. Good luck everyone!!!
James G
10 June 2023
Comment from uk.trustpilot.com
Been a customer of bet 365 for some years. Its the only bookies I like using. I had set a 1month cooling off period after the football euros was finished. Turns out I done it for 6 months which was completely my mistake not theres. Upon going back into my account theyve removed any promotions which I found very strange. But even more strange they decided to remove the bet builder 25% boosts which EVERY customer gets. After waiting on live chat for numerous times it they say adjustments have been made to my account despite no prior warning. Ive never had any form of gambling issues and theyll clearly be able to see this. I believe Ive been treated very unfairly by them. I suggest you put this right or this wont be the last review I leave.


Don Denner
19 July 2023
Comment from uk.trustpilot.com
BET365 plays all the tricks they can to profit. Things I have seen them do. Tennis. Normally they will update each match after every point. Since everything is not real-time and the know the outcome before it is updated online. Once they get is a position of advantage they slow down the updates until it is too late to cash out or hedge. They will also post incorrect scores and claim no liability because it was not them, but their service provider that made the mistake.
BET365 plays all the tricks they can to profit. Things I have seen them do. Tennis. Normally they will update each match after every point. Since everything is not real-time and the know the outcome before it is updated online. Once they get is a position of advantage they slow down the updates until it is too late to cash out or hedge. They will also post incorrect scores and claim no liability because it was not them, but their service provider that made the mistake.