William Hill PLAYER REVIEWS(3583)
john
17 November 2021
Comment from ca.trustpilot.com
Have some OK sports promotions but stay away from their casino games. Play like they are totally rigged seen some crazy number sequences like a number you haven't got coming out on the roulette 6 out of 7 spins they just laugh when you complain saying its bad luck. If it was the other way round they would void the game and say malfunction. Make your own mind and use your common sense leave their games well alone
david walker
17 November 2021
Comment from ca.trustpilot.com
Bet365 Got to be the worst betting app going, always down and Won't let you login, all the money Bet365 make and can't sort their rubbish app out ???
Carly
17 November 2021
Comment from ca.trustpilot.com
it is unbelievable that we are allowing gambling commission and william hill to keep stealing users money! this only demonstrates how corrupt the gambling industry is!! i have only found one company so far, who helped me get my money back after william hill refused today out my winnings and return my deposit. thisisgambling.com they are doing everything the gambling commission should be which is protecting customers and preventing crime!
paul gellatly
15 November 2021
Comment from ca.trustpilot.com
Diabolical and most fixed casino site out there! Believe me they will rob you, play cards your win two Bob hands but be robbed otherwise, if house gets ace in blackjack it must turn picture with it 95% of time! You get ace and see what you get, absolutely nothing! Fixed as hell
Giovanni
14 November 2021
Comment from ca.trustpilot.com
Scam. Impossible to withdraw. They keep saying there are errors and return it to your account. Totally fraudulent website.
David Thompson murray
14 November 2021
Comment from ca.trustpilot.com
Opend account deposited £100 for welcome bonus they said it was declined bank told me it wasn't they have taken my money and told me due to the nature of my business my account is closed absolute scum bags took my money and kicked me of site cannot believe this opend fraud case with bank disgusting company avoid like plague honestly worst experience I've had with a betting company so many similar stories on internet don't no how these scum bags get away with it AVOID
michael
14 November 2021
Comment from ca.trustpilot.com
WH is slowly, but surely on the decline. Over the past few weeks, I have experienced the following: 1. Interruptions during live streaming of dog/horse racing - effectively missing the race(s) I’ve wagered on2. Winning bets voided because they were placed after scheduled off time 3. Opting into daily promotions only to find that the “free bets” weren’t always applied automatically - meaning I had to waste more time chasing this up through live chat4. Extremely poor customer service when contacting WH through live chat. The initial Will robot is a joke and the service agents leave a lot to be desired. Very little compassion/sympathy on display and it’s almost as if they could’ve give a hoot. All in all, an extremely sad state of affairs. WH are a million miles behind some of the leading lights in the industry. Needless to say, although a loyal and frequent customer, I don’t feel valued and will be leaving for pastures new. If WH don’t care, why should I??? Their loss!!!
Scott Brown
13 November 2021
Comment from ca.trustpilot.com
Wrong scores please do not trust williamhill online betting had a bet yesterday they out wrong scores up placed bet changed it back to proper score my player was losing they had him winning before i placed bet they took no response ability for this and blamed the customer robbing money off u and conning customers with falseScores
Liam Moore
12 November 2021
Comment from ca.trustpilot.com
3 star is only for the sports side otherwise they would get one sports side brilliant love it games on the otherwise are the worst ever not even worth putting a pound on cause one day u win then the rest you lose all the time. Let's go onto virtual I've never experienced anything so rubbish. I played a few times now and here's how it goes so I put a couple of pound on a favourite dog to win showing it came first in nearly every race and boom 20/1 dog won so I played abot more and its hitting 5/1 6/1 10/1 dogs so I tried them high odd and what u know it's getting the favourite your really letting yourself down william hill
Chantelle Wadrup
10 November 2021
Comment from ca.trustpilot.com
Haven't won in a while now ..Seems my luck has gone did have some good luck at beginning but nothing lately..May try another site .
Lucas Diamond
08 November 2021
Comment from ca.trustpilot.com
Excellent customer service once again through Facebook channelIssue resolved in minutes
Adam
04 November 2021
Comment from ca.trustpilot.com
If you start to win often they will put restrictions on your account, I can only bet a maximum of £2 at a time, don’t use these scumbags
Roger Clayton
04 November 2021
Comment from ca.trustpilot.com
Long explanation but to keep short they, through no fault of my own took money out of my account causing account to go overdrawn! Wheet the feck how can that happen.Got locked out of account with bets running, despite being offered cashout was not able to do so. Bets unsurprisingly lost. Closed accountPs this dumb trustpilot site would not let me use a common three letter internet abbreviation to express my displeasureSecond time something like this happened, closed account last time and reopened.This time its permanent
mary
03 November 2021
Comment from ca.trustpilot.com
I deposit and deposit and play and never win and I bet 50p and get bonus what I get 60p from bonus game..what a crap .never play this site again
Adrian
03 November 2021
Comment from ca.trustpilot.com
I banked my winnings on a Saturday so I had some stake for the Melbourne cup Tuesday passed no money it's now Wednesday and still no money in my account. I rang up customer service and was told one to five days and that I wasn't forced to make a withdrawal. I won't use bet365 again. For a bookmaker to do this and have me miss racing's biggest day in Australia is pathetic. If U lose and just give them money it's ok but if U want Ur winnings it's crap
jackpalance1
01 November 2021
Comment from ca.trustpilot.com
Ok for a bet as long as your not a consistent Winner like all bookmakers they’ll soon but the brakes on you !! If you choose to play the games you’ll get cleaned period!!!! There will be no mercy shown -the plus is you will never get restricted because you’ll never win it’s that simple ??
David
26 October 2021
Comment from ca.trustpilot.com
I moved from my old casino to WH only because the bonuses were amazing, every other day you would have ether 20fs or £5 or £10 free no dep bonus sitting ther, I noticed after a few months that stopped, you do still get the odd bonus every week but not as many which tells me they are going like my old casino and getting greedy with there real cash players. Now I do still like WH but they have now stopped asking for the odd bonus here and there which again doesn’t show they value there customers. They don’t do reviews on accounts were you get a review every week when you ask for one. Come on WH please don’t go greedy like the others stay independent and value your customers, you make billions a year so the odd £10 here and there or 10fs won’t kill, also the bonus you get is £5 casino with a big wagering req but most of the other big casinos do no wagering, I’d rather have 50x10p fs then £5, I wish you could opt into that option. I’d happily give 5stars if it wasn’t for the bonus problem
Dave
25 October 2021
Comment from ca.trustpilot.com
Have been with William Hill for years, same personal details, bank accounts, payment methods etc, everything ok, until I had a reasonable sized win, then they want price of ID, which hadn’t changed. You can only chat online, firstly to a robot, then I think to a human, that can’t give you any real answers, except say they will look into it, then again you hear nothing. Quick to take your money but not to pay any out, never will I use them again
Paul Cosa
25 October 2021
Comment from ca.trustpilot.com
Have to agree with other reviews as I got bit. If you try and see how to get someone to help your met with AI robot support which just means you spend more time that it wears you down. Awful, just not fair at all on a bet. One minute the score is within 90 mins the next its the final score. I dont trust WH and I was with them for over 10 years ... closed account
Rhett Copland
25 October 2021
Comment from ca.trustpilot.com
Limited my stakes from the moment I opened an account and refused to say why. I recommend not bothering opening a william hill account, give your business to an exchange instead.
Liam Moore
24 October 2021
Comment from ca.trustpilot.com
Absolutely shocking games. Well what can I say there games are so bad not even a chance to win will can't belive how bad they are william hill used to be amazing the sports side is brilliant but the games side shocking you've let your selfs down william hill
wendy cook
24 October 2021
Comment from ca.trustpilot.com
Be careful if you win over £100 because that's when they actually care about verifying you, bunch of crooks lock your account as soon as you win.
Kenny
24 October 2021
Comment from ca.trustpilot.com
Great service provided today when enquiring about a void bet, refunded the stake quickly before the game started in order for me to place another bet
Scott Brown
23 October 2021
Comment from ca.trustpilot.com
Please do jot use online williamhill betting they do nothing but cheat and con u out ur money did not let me cash out yetserfay for four hours even though it did not susoend once went to complian and they did nothing told me to deal with it appaling service cheating
Adrian Macey
22 October 2021
Comment from ca.trustpilot.com
Absolute Scam! Playing the 100% bonus for £100 in. 15X wagering requirement - fair enough. No autoplay anymore, think it's a rule - fair enough. Slipped on the mouse twice, what happens? Oh, the MAX BET button is right next to the start button, changing my 40p bet in to a £60 bet! Lost heart after that and just quickly whizzed through and lost. NO REASON FOR THAT BUTTON TO BE THERE OTHER THAN TO TRIP YOU UP!
Redforlife Coupland
21 October 2021
Comment from ca.trustpilot.com
absolute scammers played over 400+ spins on slots over 2 games and didnt evan get 1 bonus also kick you out of live games when you have a chance of winning big i would save your money and not put on here customer service is crap not helpfull what so ever
Marcus Edwards
20 October 2021
Comment from ca.trustpilot.com
Szymon Tarnwara
20 October 2021
Comment from ca.trustpilot.com
William hill and other betting shops and sites in the uk have been robbing the public for years! So I put the shoe on the other foot and I rob then. I go all round the country waiting for a daft unintelligent student who works there part time and do ambiguous bets 😀😀 it works 75 percent of the time and I make a good profit 😀😂😂 nothing better than robbing these evil billionaire corrupt scum bags specially hills and the fat scum bag Fred don from betfred 😀😀 also like to say keep up the good work to sir Barry Conway and sir Neil Cole 😀😀😅
Miggy sergi
20 October 2021
Comment from ca.trustpilot.com
pretty trash tbh thought they held their own in the buisness turns out just another scammin bunch of wimps behind closed doors
Jamie
19 October 2021
Comment from ca.trustpilot.com
Absolute clowns no good for nothing casino is well there’s no words to describe it I’m off bye
Kevin Murphy
19 October 2021
Comment from ca.trustpilot.com
William Hill is a Joke, I won 6 bets in a row in April 2021 and was asked for verification, I obliged and everything was rosy until October when I won a further 4 races in a row for even bigger money and was asked for verification again, unfortunately it has been 9 days and 8 emails later and I'm still to receive a penny. Getting the usual "please bare with us" by the incompetent live chat agents that take 20 minutes to answer a simple question. One thing is sure as soon as my winnings are in my account I will be cutting ties with that poorly run site.
John Williams
18 October 2021
Comment from ca.trustpilot.com
Colin
18 October 2021
Comment from ca.trustpilot.com
Been using William hill for a while now (over 20 + years) And enjoyed playing the slots as you got good wins but very recently with the new megaways slots are to say a bit stingy would be an understatement (4p wins on 20p bet)
Steve McDermott McDermott
18 October 2021
Comment from ca.trustpilot.com
The attendant at the WH kiosk in the Club Fortune refused to pay my winning ticket because I had a bad attitude about wearing a mask. She sent me to the security station and the burly security gaurd (generous description) informed me that I had abused the 'mask mandate' the last time I was in and bought the ticket. They were ok with me placing a bet, but not with me trying to collect. Not that it mattered much but I was wearing a mask when I came back the second time and on my way to the security station there were dozens of patrons not wearing masks. I felt singled out because I spoke out to the clerk and her substantial cohort (again a generous depiction) on how worthless I feel the mandate is. Again no problem taking my money but, refused to payout.
john Coady
17 October 2021
Comment from ca.trustpilot.com
I have being with william hill a long time now and I've never had any issues,,, but I mostly do the virtual horses,, now I have won some and lost some but the past few days I've noticed they are letting a lot of favourites win some being 5/1 and 6/1 and 15/8ths etc,,, getting very very hard to get a nice 9/1 I'm strongly recommending to keep the game neutral and stop with the favourites,, I can hear paddy Power starting to call me,, I'll check next week and see if virtual horses are fair again,,, I'll know straight away......
chubberz
17 October 2021
Comment from ca.trustpilot.com
Never had an issue, always happy to help and frequently receive bonus offers.
Chantelle Wadrup
17 October 2021
Comment from ca.trustpilot.com
Haven't won nothing big in a while..I only play a specific slot game .. but in the past I've won decent amounts but lately nothing .. but all in all I think they are a good site ..if any problems I chat on live chat & never had any problems .. withdrawing is the fastest site I no.. 2/3 hours max .. like I said Haven't won nothing big for a while but can't expect to win all the time unfortunately..but that's what gamblings all about you win some you lose some .. fully recommended 👌
T Kandy
16 October 2021
Comment from ca.trustpilot.com
DO NOT SIGN UP WITH THESE THIEVES! I SIGNED UP, PLACED A BET AND THEN ONLY THEY ASK FOR DOCUMENTATION TO VERIFY ME. I HAVE TAKEN NUMEROUS PHOTOSBAND THEY KEEP ON TELLING ME TO RESEND CLEARER PHOTOS!!!! THEY ARE CLEAR!!!! I EVEN SENT THEM ON THEIR CHAT AND THE AGENT SAID THEY ARE CLEAR, YET I'M STILL GETTING EMAILS TO RESEND!!!! USELESS THIEVES!
Carl Scruton
16 October 2021
Comment from ca.trustpilot.com
Betting side is ok ,but slots side is same as other bookies ,get a good win withdraw, then slots just take your money when you keep playing , Stick to the betting side keep winning then you get restricted haha
JAMES CURTIS
16 October 2021
Comment from ca.trustpilot.com
I really don't know where all these negative reviews come from? I've used William Hill, both in the high street and online since The Sixties, and they are without a doubt the only bookies I trust one thousand per cent. I've won a lot of money with them, and obviously lost a lot, but I've never had any queries at all, in any shape size or form. Unlike many bookies, if they make a mistake, they'll accept blame and pay out. 10/10
Trotters Horse & Football Tips
15 October 2021
Comment from ca.trustpilot.com
The bonus william hill give 10 free spins etc result in no wins and when you speak to live chat they tell you it's random which is nonsense have now had 8 blocks of free spins bonus from william hill and only won 15p which is an insult to my intelligence , I spend on average £200 per week and this is the crap you get .
Dee Kay
14 October 2021
Comment from ca.trustpilot.com
I have been with them for 5 plus years ! Asked for a rng certificate off certain games all off a sudden I get emails about providing I’d bare in mind I have a plus card I use every day and since asking my account has been shut down. Clearly doing something they want people not to know I will show you a section off my email I received ‘ The Second Opinion team escalated your concern to our gaming specialists for review they confirmed that the overall RNG percentage for the games you played from the 03/10/2021 to 05/10/2021 was 63%. While we appreciate that this is low, please understand’ make off that what you will ! And I was playing games with supposed 94-96rtp.
Jamie
13 October 2021
Comment from ca.trustpilot.com
Happy customer
Telling it like it is
13 October 2021
Comment from ca.trustpilot.com
I'd only kept my account with these chancers open for sports (mostly football) betting but i've closed it now as i've absolutely had enough of their antics. Apart from the blatantly rigged casino games their "in-play" option for normal real-world betting absolutely CANNOT be trusted. They claim to rely on third-parties to provide accurate up-to-the-minute information on whatever their customer's bet on and, because of this, they won't be held accountable for any 'mistakes or delays'. This may well be the case but it doesn't excuse the fact that, after placing bets, they'll often remove the "cash-in" option for unjustifiably long periods, even in matches they're streaming live & it's transparently clear there's no reason to do so. I can't help thinking they do this in the hope they'll catch out punters expecting a safety net, only to pull the rug from under us in the hope our bets end up losing. This has happened to me far too many times now so i don't feel comfortable placing such bets anymore. I've had "cash-in" options removed for 30 minutes, 45 minutes & longer without any rhyme or reason.
Dan Eastwood
13 October 2021
Comment from ca.trustpilot.com
honestly nothing worth crying about but being careful what you mention to customer support is recommended, especially responsible gamble enquires. I understand the need to take responsible gambling seriously but i feel like being able to ask anything without judgement is a fair trade. they will have my account closed no matter how the conversation ends. maybe making people aware of standard practice or just an email would be nice.. there is definitely room for improvement unfortunately.
Harshita Jain
13 October 2021
Comment from ca.trustpilot.com
Best casino, best customer services, what one can ask for. I m so happy with Will Hill. No withdrawal issues . Thankyou guys
Saf
12 October 2021
Comment from ca.trustpilot.com
Stay well clear of William Hill they have no customer reviews and have been reviewing my documents for 14 days now and no feedback just wait for email Unbelievable from a major bet maker
Tamz
11 October 2021
Comment from ca.trustpilot.com
I had a simple query regarding a withdrawal of a winning and the questions I had was answered clearly and I was assisted efficiently great service
Julian Hall
11 October 2021
Comment from ca.trustpilot.com
What is the point of the Scratch of the Day Promotion. Yet another week passes and still No Win ! Seems to defeat the object of the promotion therefore rendering it pointless !


Steve
17 November 2021
Comment from ca.trustpilot.com
Allowed me to place a 6 fold bet this evening then 10 mins in 1 selection goes void when i have checked the match played yesterday so i should never have been able to place it and it shouldnt of been displayed on site go into live help by the time ive got past the bot and speak to some one there said we will void the full bet for you it voided for a few seconds then came back on now how conveniently no one available in chat talk about a drastic service daylight robbery
Allowed me to place a 6 fold bet this evening then 10 mins in 1 selection goes void when i have checked the match played yesterday so i should never have been able to place it and it shouldnt of been displayed on site go into live help by the time ive got past the bot and speak to some one there said we will void the full bet for you it voided for a few seconds then came back on now how conveniently no one available in chat talk about a drastic service daylight robbery