Betfair Review

Without there online support I would of never navigated the problem I had of no photo id and not tech minded sorted it for me in just a few mins amazing

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The incompetent idiots run a promotion requiring 1500 spins and when you do that they slap safer gambling restrictions on your account. Every single member of the promotions and safer gambling teams need immediate sacking and replaced with intelligent people who want to make their customers happy

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Absolutely garbage site. They tell you all Our Slot Games use RNG (random number generator) technology to ensure fairness for all customers. Which is loads of rubbish, I have been testing there slots games and if that was true why when you place a higher bet per spin at £6 or even £10 no matter how many spin you go through it never comes in but soon as you lower the spin bet to 0.80p or £1 then the game start to play normal ish. Stay away from this people.!!!

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Blatant scam …never win , never see features never ever get bonuses …scam 5 star reviews (1 review) Trustpilot sort out the scam reviews Betfair Casino AVOID AT ALL COSTS

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great experience with betfair quick LIVE CHAT response to the point and friendly thru and thru ,thank you.

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I am not an occasional gambler but a professional bettor. I use to place hundreds of thousands of € per year and consequently leave thousands of € in commission to betfair. I don’t know what happened, but over the years the platform turned from being working well enough, to being a total nightmare, being an absolute joke for professionals. I have been addressed as “gambler with issues”(I am very profitable, and provided proofs of it), and despite providing tons of proofs requested by them, such as bank/cards/paypal statements, slips, counter bets screenshots, proofs of income, description of my betting strategies etc (with consequent loss of time for me, which equals in losing it to earn money), I could not do anything more than closing my account since for these SHI++HEADS I had my deposits limited, and arrived to a point where assistance did not reply AT ALL not by email, not in chat. Their assistance department is an absolute joke, they do not have a telephone number, and for the love of Xst I really don’t know how even more profitable traders than me can rely to have tens or even hundreds thousands of € accounts left in the hands of these fuc+++ing jokes. If you have any problem in your account, be aware THEIR ASSISTANCE IS A JOKE.I am leaving one star because it’s not possible to leave less, but be warned: DO NOT PUT YOUR MONEY ON THESE FUC+++G SCAMMING SITE, sooner or later you will regret it

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23/11/24 I opted in for a horse racing promo. Placed my 2 selections to qualify, issue straight away with my ticket showing me with a different selected horse on the ticket. Spoken to live chat, 1st chat advisor “Shreya” who had me waiting over 1 hour regarding this with no live update in the meantime. Told to come back after 30 minutes and it would be solved. I then spoke to someone named “Jai” who again had me waiting for 1 hour. Common theme here eh? Again no live updates after all questions asked about a glitch or bug that happened with the bet ticket then they came back with it wasn’t a bug or glitch that had happened. Although in this time the horse selection I had made originally had already won at 10/1 and funnily enough my ticket shown another horse in the race at the same price? Never experienced this anywhere before, shame on Betfair for not looking into things properly and not treating customers with any respect. No surprise why 1 star reviews are the most common on here. Nothing but scumbags and that’s being generous. Hopefully this review spreads some awareness to watch out for their bugs/glitches in their promos advertised. To be continued…

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Diana was fantastic and very quick assisting with my accoibt verification that has been pending for a while. Quick on the actions and clear communication.

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Although not a customer I had a query and was dealt with swiftly and professionally

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Had a problem with the exchange bet streak promo not being returned to me after a winning bet, but Maria on the live chat sorted it out fairly quickly and got it returned to me in time for putting it back onto the next match I wanted to use it on. Apparently it can take the full 24 hours from settlement to come back, but it was pretty close to that time, and I thought it had been missed.

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had a withdrawal issue but the agent was very helpful and sorted it out very quick

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Sharon helped me very quick with my request. I used the site before and everything was very good, easy and clear. Many thanks

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MARIA IS A PLEASURE TO YOUR COMPANY YOU SHOULD ALL BE MORE LIKE MARIA

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I had an account with Betfair for over 25 years then they asked for a copy of my driving license and Passport. They already have my name,address,bank account details,email and phone numbers. I refused as the details would be sent to their so called safe server offshore UK to India. I refused and my account is now closed.

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This is really bullshit I read all of the msgs stillI thought may be some time customer don’t tell truth but it’s happened to me now I realise all customer telling truth I deposit £ I got msg my account is frozen then suddenly everting is ok I played rullete loose money but still had £60 ballance but suddenly my balance vanished , to be honestly Betfair is shit site guys don’t play here it’s bullshit , even I spoke to live chat they said ur scout is frozen a and 0 balance even I submitted all of documents

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I have spent lots of money never give me bonus or something, probably scam

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Betfair is an honest platform and will also assist in suggesting the right direction in picking the best team to win and also suspend your cash out till you win because you can want to quickly cash out.

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Hi a just wont let now all who play betfair.com i lost over 5000 pound never win this web… is scam !!!!!!!!

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I have spent £20 quid on this shit betting app on spin and won absolute jackshit on banana king king mf. Crapking kong suck my big knob you shit c*nt. Wallahi this shit game can suck my c*ck!

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Got the account closed with 1,000£ on it. No explanation given, no reasons, nothing at all. I have been literally robbed.

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Speedy agent who helped resolve a promotion offer issue I was having.Gave me half the reward even though I mistakenly bet on the wrong market.

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Sorry but me personally think it’s waste of time I don’t see any good offers at this site and the Price ball promotion is just another fixed 💩 game

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Best odds you can get. Unlike traditional bookies, u can bet on both sides. IE for a thing to happen and for the same thing NOT to happen (Bet and lay the odds)

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Plain and simple scammersClosed my account and refused to return my deposit.

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They claim that eye of Horus has 96% rtp (which was previously 92% on this casino) I think they are lying and never changed it because , I just spent £10 without 1 winning spin got a bonus and it paid out 80p, not happy with this

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Do not use Betfair! We want to withdraw money from our online account with Betfair. We provided all the information Betfair have requested multiple times via their chat messenger service and to 2 different email addresses they asked we send bank statements to. Betfair have not responded to the emails. The (AI) chat messenger service cuts us off and there is no other way to contact Betfair. The customer service is atrocious. And there is no way for us to withdraw our money.

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After using them for quite a while they locked my account mid game and asked for lots of information I could not give or was uncomfortable sharing, so they stole my deposit and ALL my winnings. Told me on security questions I had got my father’s name wrong?? Told me my bank account was 3rd party even though it had my name on it. Citizens card id not good enough even though it recogonised by law, bank statement wrong format even though it is clearly shows proof of address and bank details and time of deposit. VERY DODGY

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Better than horrible bookies with horrible 137% books. 37% over-rounds on dog racing. Shocking. Anyway they’re the original and biggest exchange. They know what they’re doing. Also staff are sound, especially if you’re an idiot like myself that keeps forgetting passwords etc… 10/10

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I opened my Betfair account in early 2023 and initially deposited funds with no issues. However, after taking a break from online gaming for six months, I returned to Betfair in June 2024 and started winning back some of the money I had previously lost. To my surprise, my account was restricted, and I was unable to withdraw my remaining balance of $277.What followed was an absolute nightmare. Betfair’s support team continuously refused to explain what “breach” I had supposedly committed. Their generic response has been: *“Unfortunately, we would not have any further information regarding the reason for the closure. My apologies for any inconvenience caused.”* No specifics, no details—nothing. When I pushed for more information, I was given a vague apology with no resolution.Even more concerning, when I threatened legal action, they offered me a small compensation of $20, which seems completely inappropriate if they truly believed I was in breach of their terms. If I were genuinely violating their rules, there would be no reason to offer compensation in the first place.Betfair has not only withheld my funds but also blocked my communication, including my email, leaving me with no way to follow up. One of their support agents even admitted, *“I really wish I could do more for you… but unfortunately, my hands are tied.”* This reveals a significant problem within Betfair, where even their own support staff is aware that something is wrong but unable to help.I feel completely disregarded and unprotected by Betfair. They refuse to provide any clear answers or resolve the issue, which makes me fear this might not be an isolated case. I would strongly advise anyone to **be cautious** when dealing with Betfair, as their lack of transparency and refusal to release my funds has caused unnecessary stress and financial harm.**Conclusion**: **Avoid Betfair at all costs**. They have terrible customer service, lack transparency, and appear to withhold funds without providing proper reasons.

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Saya was helpful and had a quick resolution to my issue which I thought was going to be a lot more complicated

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What a joke company. Sportsbook is a complete joke and even though I’ve only had a few bets on sportsbook and have lost, the maximum bet is to win about £100 max. Even odds on tennis bets restrict to £80 or around there. What’s the point in having sportsbook if they are pushing for you to use exchange so they can take their commission. The people in charge of this Mickey Mouse company are conmen and lucky they hide away like little girls

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Customer service chat was very helpful! Quick efficient and sorted the problem in less than an hour!

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So far so good. Returning customer who had problems with his last provider. So tried Betfair again. No problems updating address and reactivating account.Not forced the horrid deposit limits on or even asked me to set them which I will not. Never used these new fangled tools nor ever will.I am a strong willed person who has his own safety checks in place. Like I cannot get at my savings without 90 days notice. Also have a sperate bank used just for investments. Be it betting or buying shares.

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Excellent agents,readily available and goes an extra mile to assist

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From the reviews this company looks terrible anyway, but leaving a bad review because they changed my beat the drop pot from £1000 to £100, what’s the point in tryna answer 12 questions for 100 quid hahaha atleast paddypower have a 5 grand pot so you actually feel like your tryna work towards something decent, but yeah not gonna be using this anymore mainly cos they did that

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Hopeless. Deposited a small amount for a bet and received an “unknown error” message. Live chat were spectacularly bad, asking me for bank details and screenshots…they took my money easily enough but unwilling to help or have someone call me to resolve it. Never going near this cowboy outfit again and nor should you.

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The app is awful.Won a bet fair and square and wasn’t paid out properly. Got in contact with customer service and told me it was a ‘late bet’ despite the bet being placed 30 mins before kick off. There boosts also don’t work as some customers get £20 max stakes while mine only gets a £2 max. Far better betting sites i’ve never had a problem with out there. Don’t bother giving these thieves your money

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Not paying out on bets, says paying 4 places but only pay out on 3, not giving out free bets when you’ve qualified for them. Scam company

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Dont Trust this website they can suspend your bet just because they like . Matches can go on normally you can even bet them again but your cash out is suspended not matter winning or loosing.If you wanna play online bet with cash outs dont choose this site they can damage you easilly!As well you can have winning bet go to cash out and they change the price dramatically in a milisecond so the moment you double tap the price the second tab they drop and you cash out tottaly deferent ammmount event all your bets are winning witch make no sense support cannot do anything about it carefull this website is horror movie with your money!

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quick troubleshooting and no annoying oversights, I really recommend it

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I spoke to a well trained customer services officer and they raised my concerns and made it a priority issue regarding my betfair monthly rewards

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I think the worst online casino ever i was thinking is it a good company very bad customer service if they answered very bad app and much more to steal your money

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i could not reccomend my expperience with betfair highly enough as i found emma to know exactly what she was doing and solved my problem quickly and efficiently

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I have had contact from the Betfair team recently – via a call and also through their Chat function. I found both experiences to be highly positive and my issue was quickly resolved. Very impressed.

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Sought clarification on rewards change and response was quick and confirmed the situation. 5 stars

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Thankyou to the safer gambling team where Oisin was very professional and helpful with my re activation ! Thanks BETFAIR ! 🥇🥇🥇🥇🥇

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Fast friendly customer service , Ateeque was very helpful to sort my issue fast.

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Mostly fine but their customer service people are woefully undertrained for anything except basic queries. Exchange customers with experience should get better support. They also make margin calls of 100% on some antepost books, which ought to be illegal. My cash balance regularly goes negative as a result of unannounced changes in the rules.

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I recently found myself in a frustrating battle with Betfair’s customer service that has left me questioning their competence. My journey began when I tried to verify my account, but what should have been a straightforward process quickly turned into a nightmare With Rakesh. After I requested to delete my account, I learned it had simply been disabled instead.When I reached out again to reactivate it, I was shocked by the level of information they demanded, everything from various forms of ID down to my birth certificate. Raheem, one of the representatives I spoke with, casually dismissed my National ID as “electoral,” insisting it wasn’t valid. When I asked to speak to a supervisor, the representative asked me, “Why?” a question I found incredibly frustrating. Despite my repeated requests, Raheem insisted that I needed to provide my birth certificate just to speak with a superior. This raised an immediate red flag, why would a company require additional forms of ID merely to escalate a complaint? I eventually gave him the birth certificate however I was denied the chance to escalate the matter.To top it off, I was informed that their team would get back to me, but could not provide a timeline. It’s outrageous that in this day and age, a company can leave customers hanging like this. This experience raises serious questions about the effectiveness and transparency of their support system, leaving me… and likely many others… feeling neglected and frustrated.UPDATE: I contacted again and Mohammed was the best and was able to resolved all my issues. my account is reactivated and verified all at once. And he’s why I updated initial 1 star rating to 3 but Mohammed is a 5 star rating.A.K.World News

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Worst place to gamble, almost feels rigged! £1000+ down and not even a sign of a win. I could deposit £2000 right now play 50p spins on any slot and I will loose the lot, the app is awful terrible provider! Go for someone like 888 casino! Honestly!

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