Betfair PLAYER REVIEWS(1968)
Zawadowski
29 January 2025
Comment from ca.trustpilot.com
My bets disappeared from my account to prevent cashing out when winning… it has happened too often to be coincident technicals
Zoe Duggan
29 January 2025
Comment from ca.trustpilot.com
Fire Gabriella right now or you will lose hundreds of customers. She is STEALING!!!!!!!!!
Mariusz
29 January 2025
Comment from ca.trustpilot.com
Good app Good help suport i recommended
Dave
29 January 2025
Comment from ca.trustpilot.com
Worst company ever....do not bet if you value.1 your money safety2. any resemblence of customer service.i have given some bad reviews of companies in the past, but this has gone to new lows.....Their site failed to process withdrawal....on screen message....niney now missing.spoke to custome care team....and boy, are you fobbed offf.... no help...stonewalled, make you wait....and wIt...then do nothing....just badk to square one....will ot pass you onto someone who can help....no address, email or phone kumber for complaints team... just try again on pur message chat next day....where ive just spent an hour or kore, being told the same thing over again....to be asked to come abcktommorow to same online chat box, for more of the same.....will not follow any reasonable request, will not offer any gesture of goodwill for incovienice and poor service.....i have nevr had worse customer treatment.....they tkqe any fun form gambling, try elsewhere. where thye may actually want to be reasonable, help for taking your money...
RICKY BARNES
29 January 2025
Comment from ca.trustpilot.com
I can't get hold of customer service and carnt withdraw money it won't let me how can I get my money no phone number and nothing happens when press button for customer service
ross jackson
28 January 2025
Comment from ca.trustpilot.com
Given them 2 star as their sportsbook and exchange are good, other positives they are trustworthy in terms of holding and paying your money, have regular promos, and withdrawals are fast.Now to the beef. Please avoid all their slots. They run the worst versions of all main slot titles i.e. low RTP versions and the ones with hotfix patches (which mean they've been patched to stop win runs on them). Please before you consider playing go into the information screen within the slot which tells you the RTP and version details.If you are a slot player better playing MrQ, B365 etc who dont employ this underhand tactic. The difference in RTP is HUGE and is the real difference between you hitting any bonuses, having a decent chance of winning, even over a low cycle, to being almost guaranteed of hitting zilch and losing.TBH how the UKGC let them get away with it (and by no means are they the only ones) stumps me, more interested in stopping auto play and annoying play time reminders, than concentrating on this biggest issue. Simple fix would be to force operators like Betfair to show the RTP and version number clearly on game load ups - they would soon change up.You've been warned folks and hope this has saved at least a handful of you a few £ who have read this and regularly play slots.
Iulian Iustin Adam
27 January 2025
Comment from ca.trustpilot.com
The best people from customer service
Norman Magowan
27 January 2025
Comment from ca.trustpilot.com
I was having a prob with a promotion, and initially I was told I didn't qualify to enter it. Then I was passed on to River-Frey who immediately fixed the problem and awarded my free spins. I'm now very happy.
Zoe Duggan
26 January 2025
Comment from ca.trustpilot.com
Complaint about Raivis on Crazytime. Terrible host. Keeps braking on the wheel and collecting customers money. Lora on the other hand very professional and played a good fair game until the handover with Raivis. Something has got to be done about these hosts who are basically stealing. This is the third one I’ve complained about this week with no response as yet.
Ben Blessed
26 January 2025
Comment from ca.trustpilot.com
Worst casino ever you do not win at all completely controlled slots it pays out after a while of you spending atleast £5/600But it should be random not for them to decide when you win but it clearly shows that’s the case. All controlled nothing random about it complete scam. Maybe uk regulated and licensed but doesn’t mean they aren’t a bunch of con artists like those other foreign sites. They clearly are. Don’t bother. U can’t win a thing.
Steven Hedges
26 January 2025
Comment from ca.trustpilot.com
The lady I had was very helpful as I had gone threw a promo of a 10 bet get 10 bet free but when I went to put bet in I was offered a boost I did not know taking the boost would mess the promo up so I spoke with anamaria who was excellent in understanding my situation and they honoured the bet in credits I did say though if your offering a promo you shouldn’t be offering anything else on that bet that would loose you the promo I’m not sure if it’s pure genius or or a genuine mistake on betfairs app so if you do go for promos make sure you read the terms of that promo all of them as they have so many ways to get you out of the promo happy days ahead
John mcpherson
26 January 2025
Comment from ca.trustpilot.com
They still let me gamble on their site even though I had a gambling freeze on my bank account. If this is not irresponsible I do not know what is so they do not help. Irresponsible gambling on their website unless you are with gamb stop and the win to lose ratio is too high High
neil oliver
26 January 2025
Comment from ca.trustpilot.com
Placed betTakenCash out option throughout remainder of game - 30-40 mins.Then isn't paid.Voided - but no record of it? Contacted them - the phenomenal virtual assistant - stalling tactic - bore you to death approach kicks in. Around and around in loops I go.Betfair really have gone down the pan. Customer service is dire......
william
26 January 2025
Comment from ca.trustpilot.com
the attendant karl , really nice and decisive person. He solved my problemi in very few minutes. Really efficient assistance. Betfair is one of the best exchanges in the world ,and I guarantee an out of the ordinary experience! Thanks Betfair and thanks to Karl for the help.
Anne Dickens
25 January 2025
Comment from ca.trustpilot.com
Great customer service, instant withdrawals. All round good experience.
Joseph Nolan
25 January 2025
Comment from ca.trustpilot.com
Excellent site. Top class service.
George
24 January 2025
Comment from ca.trustpilot.com
An absolute joke of a service, had used my account for many years and lots of money spent, I stopped using account as was using another one as main account, checked my email and had over 50 emails over months from betfair offering me £30 free bets to come back when I finally decided to take them up on offer they now tell me it’s expired even tho they sent me the same promotion every week on email since September 2024 makes zero sense to then refuse when I come online and try to claim the promotion. I will not be using this site without it as you have used the promotion to encourage me back then refused it.
DAVID
24 January 2025
Comment from ca.trustpilot.com
TBH its the best site out there thou i do like 365 pitch graphics and goal alerts....but betfair for punting its easy to navigate and find the bets i like to place ...you cash out and money in account within seconds ...talking to the robot is annoying somtimes but this is the way i suppose ....cash out respoce also great had nighmares on other sites .....
Dennis Bishop
24 January 2025
Comment from ca.trustpilot.com
Absolutely atrocious customer service. I had a simple question about a bonus and was met with canned responses and a clear lack of understanding from the support agent. It took three different attempts and being bounced between departments to even get close to an answer, and even then, it was vague and unhelpful.
thompson
23 January 2025
Comment from ca.trustpilot.com
Chelsea very helpfull
Zoe Duggan
23 January 2025
Comment from ca.trustpilot.com
Me again. Another complaint on here as I can’t get into the chat helpline. Bottom line Henry needs to be dealt with on Crazytime as all he’s going is collecting players money. Reply by email asap please.
Kevin
23 January 2025
Comment from ca.trustpilot.com
Really helpful agent never felt they were just passing me off
Mark Trelfa
22 January 2025
Comment from ca.trustpilot.com
I applied for their 50-1 promotion for Harland to have a shot on target if you opened an account.I followed the link and deposited £5 toOpen the account. I then got a notification to say I needed to deposit £10. I added another £5 via Apple Pay but they have refused to honour the promotion. Impossible to speak to anyone, all contact us via a useless chatbot.Do not deal with this company, total rip off and terrible customer experience!
Iain Balmer
22 January 2025
Comment from ca.trustpilot.com
Brilliant all round service very happy 😊
Anne Warne
22 January 2025
Comment from ca.trustpilot.com
the agent kyle so very helpfull.i had made a mistake originaly using chat via my husbands account,but after contacting them 5 minutes later through live chat every thing was solved and the person mentioned was very proffesional,thank you again betfair everything was made easy and simple
Robin Donohue
22 January 2025
Comment from ca.trustpilot.com
After having problems entering my account the customer service was very good and efficient. Don't know much else about the site yet.
Disappointed
21 January 2025
Comment from ca.trustpilot.com
What a complete rip off site. Deposit £10. Got 60 free spins as welcome then after spending the deposited £10 on the same game then got a extra 100 spins on the same game. What was my total win?? £3.80p 😡😡.. Customer service is disgusting.. They just autobot you.. Its a rip off.. Every offer involves depositing.. No free tournament games no chance of getting anything on their free jackpot game. Played it every night for over 4 months not a single time have i won.. They offer deals tgen decide to tell you after you deposit its no longer available.. Get over it is their main objectives.. Usual excuse oh we use a random number generator blah blah blah. Explain after complaining i all of sudden started to win on every spin ( £7.80p in total). On a game you awarded me a free bet on. Only allowed that one game. You chose the game. 🤔🤔 STAY AWAY FROM THIS SITE.. ITS A SCAM
Noah Hanson
20 January 2025
Comment from ca.trustpilot.com
My online interaction with Kunta today restored my faith back in your customer service, Kunta has been the most efficient, straight to the point person I have communicated with and I felt listen to, resolving an ongoing issue I was experiencing in no time. I'm a very happy customer, great experience thanks.
MRTERRYRYDER
19 January 2025
Comment from ca.trustpilot.com
Terrible live chat do not care about your issues not interested in you at all I would choose another betting site soon as you complain they suspend your account
Zoe Duggan
19 January 2025
Comment from ca.trustpilot.com
What’s going on with the game give me gold? Used to be good and paid fairly. Now gone to pot. Also complaint about Anna from crazy time collecting money
Alex Silva
19 January 2025
Comment from ca.trustpilot.com
very helpful
Gary Hughes
19 January 2025
Comment from ca.trustpilot.com
Iv been and played on Betfair for several years and had wins, but there’s one thing that hacks me off, and that’s when your in the middle of a game (vault cracker) that crashed 2 times on me for no reason, had good WiFi etc, this is not an isolated incident and has happened many times leading me to be highly suspicious????
Ghenadii
18 January 2025
Comment from ca.trustpilot.com
Very good, friendly customer service!!!
Eddie Lewis
18 January 2025
Comment from ca.trustpilot.com
Quick response with a quick resolution
Michael Davis
18 January 2025
Comment from ca.trustpilot.com
Customer service was absolutely amazingI couldn't log into my account because I didn't have the password also don't have access to the registered email and also no access to my registered phone.But all reset with new details with 20 minutes
melanie baker
18 January 2025
Comment from ca.trustpilot.com
One of the best casinos I’ve played
Scotty
17 January 2025
Comment from ca.trustpilot.com
The service from betfair agents is perfect and as a money making business they are truly there to support us customers to make sure that we know what we are doing, when it comes to gambling our money offering me support to make sure I can still get by on my day to day bills etc I recommend my partner to them and would recommend anyone who likes a bet or go on the slots.
JEROME THOMPSON
17 January 2025
Comment from ca.trustpilot.com
ROULETTE GAMES ARE FAIR and smooth
Conor Mclarnon
16 January 2025
Comment from ca.trustpilot.com
By far the worse company I have ever dealt with. The RTP rates are incredibly low. If challenged they tell you good luck and move on.Worst customer service I have ever experienced and they don't care. Use any other betting site, just not this one
Zoe Duggan
16 January 2025
Comment from ca.trustpilot.com
Can’t get in touch on the helpline therefore this review! I want to make a big complaint about Grace the host on crazytime. All she is doing is collecting players money! Complained four or five times about her now and nothing has been done!
Fernando Leite
16 January 2025
Comment from ca.trustpilot.com
At the beginning of December 2024, my Betfair account was suspended with the promise that it would be released upon sending my personal documents and photo. I submitted all the required documentation, but my account remained suspended. I went to Betfair chat several times to get an explanation, without success. It is an ineffective support that never gives a satisfactory answer or that imposes endless waits, going from one agent to another until the person gives up.On 12/21/2024, I filed a complaint here. To this day, no response.Tired of this nonsense, on 01/04/2025, I sent an email to Betfair support saying that if it was not possible to release my account with the documents already sent, that it should be canceled with the return of my balance to my bank account.To this day, no response.For me, unless I explain it better, Betfair does not respect its customers, it is not trustworthy and if it does not return my small balance, I will consider it as an undue appropriation of my money, which is known worldwide as a SCAM.Position today: account suspended, my money sealed (I have no access to it), silence from Betfair.Will I get a satisfactory response from Betfair?Who bet?
Kobe
16 January 2025
Comment from ca.trustpilot.com
Useless !Can’t do anything by email or on the phone just to a script reader on live chat!So you can’t get anything sorted!How do these companies get away with this..
James Bretherton
15 January 2025
Comment from ca.trustpilot.com
I had a problem logging into my account and couldn't verify a password change. Tried contacting live chat over a number of days but there was never anyone available to help. Awful service. Have now gone to a competitor.
Violetaurora
14 January 2025
Comment from reviews.io
Scam broker!!! Withdrawals keep rejecting. I’ve sent lots of emails but they don’t respond. Their love chart is not active as well. The worst I’ve ever experienced.... All thanks to Mrs. Morris Meihua for helping me recover all the money which I invested including my profit, you can also contact them with the details below if you are a victim of a scam. Email::::: m o r r i s m e i h u a @ g m a i l . c o m WhatsApp::::: + (1) 559-214-9914
Andrew
14 January 2025
Comment from ca.trustpilot.com
This company is an absultie disgrace to the gambling sector how they are still allowed to be open I don’t know dead spin after dead spin takes 100s of your money these good reviews are definitely fake they should be closed down absolute thieving scum bags nothing else
sara pennock
14 January 2025
Comment from ca.trustpilot.com
Yesterday morning I was on Betfair website and was reading one of there ambassador football Tips pages - the headline being fouls fouls fouls - or something similar - the article related to the Real Sociaded v Villereal game that evening and was recommending a 9/1 punt on two players (Pape Gyeye & Martin Zunimendi) to have 2 fouls or more each in the game - I thought that was an interesting bet so hit the link button which took me straight to a betting slip - there are saw that the 9/1 odds had been enhanced to 12/1 - so I thought that was a good offer and placed a £6 bet - (thinking if successful I will get a £78 return) - the evening came and the game started - and after around 80th minute marked I checked the stats and saw that there had been a lot of fouls and both my selections had had 2 fouls each - BINGO I thought- what a good article that was that i read this morning on Betfairs own website - what a good function available to all punters - but wait - I checked to see if my winnings had been paid out only to find out my bet had been VOIDED - how can than be ??? No explanation anywhere - I decided to see if I could find a phone number for customer services the next morning - But yes you’ve guessed it there isn’t one - so I tried live chat - With a ROBOT eventually the Robot gave up and said I’m passing you to an Assistant - I explained the situation again and again via messaging - with no real explanation - this went on for over an hour / I’ll pass it to the traders to investigate - eventually I asked to make a formal complaint - and was told it would be passed on to them - another hour passéd more messaging - I was told the odds were wrong - Really - you’ve published an Article highlighting a recommended bet at 9/1 (enhanced to 12/1) and the odds were wrong - an ambassador for Betfair had written an article highlighting a good bet at 9/1 and the odds were wrong???the next message highlighted some betting RULES written by Paddy Power ?? Referring to wrong odds been published / My bet was with you BETFAIR - this went backwards and forwards for most of the morning - eventually Betfair offered to pay the bet at 2/1 and would give me a free £20 sports book bet - and termed it ‘FULL AND FINAL SETTLEMENT’ I felt I had no other option to accept - but this was still leaving me well out of pocket - My Questions are How can an article on your own website have the wrong odds published Why if that was the case wasn’t the bet voided straight away in the morning before the game started that evening Why in the interest of good customer PR didn’t the bookmaker settle as a good will guesture ??? After all you are called BETFAIR maybe re name BETUNFAIR So just be careful - I was sadly very disappointed
RICKY BARNES
14 January 2025
Comment from ca.trustpilot.com
I have been trying to contact customer services for 3 days pressed every button I had to have they got a phone number...
Sarah
13 January 2025
Comment from ca.trustpilot.com
Obnoxious and unhelpful live chat and complaint staff. I don’t know what Betfair are doing to their staff, but they couldn’t care less about customers or issues. There is literally no help and nowhere issues will go if you run into problems so be mindful of keeping any large amounts of money on Betfair. Useless.
Dean Baker
12 January 2025
Comment from ca.trustpilot.com
Excellent site that actually honour their welcome bonus and allow you to withdraw after depositing. Highly recommended


Barbarasa
29 January 2025
Comment from ca.trustpilot.com
I appreciate,because I was helped with best quality .
I appreciate,because I was helped with best quality .