William Hill PLAYER REVIEWS(3824)
Roy Dell.
01 February 2020
Comment from uk.trustpilot.com
Untrustworthy. Offered free bet and then withdrew it.
Untrustworthy.
Offered free bet and then withdrew it.
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Mr. Phil Steel
01 February 2020
Comment from uk.trustpilot.com
I was also sent the so called mails. Disgusting service from them. Ok so they made a mistake. I did once on there site. Clicked on wrong horse. Contacted them to say could they amend my bet. Told no. You placed the bet. You have to go with it. So we can make a mistake and we have to honour it. They make one and don't have to honour it. Oh by the way the mistaken horse won. Picked a nice profit up. Thanks William hill for making me honour that bet.
I was also sent the so called mails. Disgusting service from them. Ok so they made a mistake. I did once on there site. Clicked on wrong horse. Contacted them to say could they amend my bet. Told no. You placed the bet. You have to go with it. So we can make a mistake and we have to honour it. They make one and don't have to honour it. Oh by the way the mistaken horse won. Picked a nice profit up. Thanks William hill for making me honour that bet.
Reply
Fedele Iorno
31 January 2020
Comment from uk.trustpilot.com
What a great company put 1600 pounds did not get one win on the machines oh my mistake I did win 1
What a great company put 1600 pounds did not get one win on the machines oh my mistake I did win 1
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Marco Crissolo
30 January 2020
Comment from uk.trustpilot.com
great company they take the mick from beginning to end. After a shambolic series of mistakes while verifying my address, they offered me a bonus for five euros which can not be used. Within hours they sent me an email accusing to targeting bonuses (while I can not use the five euros bonus they gave me) and therefore scrapped every promotional offer on my account. Having asked to be put in touch with supervisor Ching I have since received 6 times the same standard email signed by Alvin, Matthew, Miss J, and every other clueless customer agent. Give your money to bet365, paddy, lads, bet365 NOT TO WILLIAMHILL
great company they take the mick from beginning to end.
After a shambolic series of mistakes while verifying my address, they offered me a bonus for five euros which can not be used. Within hours they sent me an email accusing to targeting bonuses (while I can not use the five euros bonus they gave me) and therefore scrapped every promotional offer on my account. Having asked to be put in touch with supervisor Ching I have since received 6 times the same standard email signed by Alvin, Matthew, Miss J, and every other clueless customer agent. Give your money to bet365, paddy, lads, bet365 NOT TO WILLIAMHILL
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Chris
29 January 2020
Comment from uk.trustpilot.com
Average Casino, not as good as advertised. Nevertheless, good experience, might keep playing with them.
Average Casino, not as good as advertised. Nevertheless, good experience, might keep playing with them.
Reply
Andrew Thomas
28 January 2020
Comment from uk.trustpilot.com
ALL POKER SITES ARE RIGGED. … Let me explain why every single poker site out there is rigged. Imagine you hold a poker night in your home every week for you and 19 mates making 20 players call it a small tournament or sit and go, now of those 20 players 4 of them are very good players and 16 are recreational players or donks / fish !! I can guarantee that 9 weeks out of every 10 one of the 4 good players will win the tournament / sit and go because they are better players because they have applied skill and understanding of the game this is fact. So as the weeks and months go by what happens ? The 16 bad players slowly drop out one by one because they see the same 4 players winning every week, they drop out because they are wasting there time and money that’s fact as it’s human nature !! The poker sites apply the same theory they are not stupid. Let’s say hypothetically a poker site has 1 million customers and 10% of the players are of a high standard and 90% are donks / fish that equates to 900,000 bad players ! They are the overwhelming majority of the sites customer base, the poker site does not want these players to get bored to not win to stop depositing to stop playing so how does the poker site combat this potential problem ?? Simple they handicap each and every player based on how much they deposit the frequency of which they deposit if they are a winning player or losing player how much they win or lose how frequently they win or lose etc to put it in Lehman’s term if you are a good player your going to receive a mathematically impossible amount of bad beats to accommodate the bad players who receive a mathematically impossible amount of good beats to level the playing field thus keeping the majority (90%) of the customer base happy keeping them happy means they keep depositing which means the poker site drives more traffic and makes more rake. These poker sites don’t reward good players because they are the minority (10%) so when your sitting there as a good player wondering how you have lost your 24th flip on the bounce or you’ve just been runner runner’d or 3 outer’d for the 15th time in a day or rivered yet again just remember what I’ve said. You as a good player are designed to lose to keep the bad players (majority) happy because that’s more profitable for these disgusting low life scum bent warped atrocities called poker sites.
ALL POKER SITES ARE RIGGED. …
Let me explain why every single poker site out there is rigged. Imagine you hold a poker night in your home every week for you and 19 mates making 20 players call it a small tournament or sit and go, now of those 20 players 4 of them are very good players and 16 are recreational players or donks / fish !! I can guarantee that 9 weeks out of every 10 one of the 4 good players will win the tournament / sit and go because they are better players because they have applied skill and understanding of the game this is fact. So as the weeks and months go by what happens ? The 16 bad players slowly drop out one by one because they see the same 4 players winning every week, they drop out because they are wasting there time and money that’s fact as it’s human nature !! The poker sites apply the same theory they are not stupid. Let’s say hypothetically a poker site has 1 million customers and 10% of the players are of a high standard and 90% are donks / fish that equates to 900,000 bad players ! They are the overwhelming majority of the sites customer base, the poker site does not want these players to get bored to not win to stop depositing to stop playing so how does the poker site combat this potential problem ?? Simple they handicap each and every player based on how much they deposit the frequency of which they deposit if they are a winning player or losing player how much they win or lose how frequently they win or lose etc to put it in Lehman’s term if you are a good player your going to receive a mathematically impossible amount of bad beats to accommodate the bad players who receive a mathematically impossible amount of good beats to level the playing field thus keeping the majority (90%) of the customer base happy keeping them happy means they keep depositing which means the poker site drives more traffic and makes more rake. These poker sites don’t reward good players because they are the minority (10%) so when your sitting there as a good player wondering how you have lost your 24th flip on the bounce or you’ve just been runner runner’d or 3 outer’d for the 15th time in a day or rivered yet again just remember what I’ve said. You as a good player are designed to lose to keep the bad players (majority) happy because that’s more profitable for these disgusting low life scum bent warped atrocities called poker sites.
Reply
Jamie
28 January 2020
Comment from uk.trustpilot.com
I received emails to state I will be receiving a 10.00 free bet then this was later revised to, 10.00 free bet plus an additional 5.00. I noticed this was not showing on my account, so after a long 25 minute plus wait on the phone, I was advised they know there is an issue and that they are attempting to resolve this and should receive an email later in regards to this. Received the new email to state I will not be getting my free bets and that this is an error. Although this was an error, this is still misleading and should be honoured. Let's see what Trading Standards will have to say about this.
I received emails to state I will be receiving a 10.00 free bet then this was later revised to, 10.00 free bet plus an additional 5.00.
I noticed this was not showing on my account, so after a long 25 minute plus wait on the phone, I was advised they know there is an issue and that they are attempting to resolve this and should receive an email later in regards to this.
Received the new email to state I will not be getting my free bets and that this is an error.
Although this was an error, this is still misleading and should be honoured.
Let's see what Trading Standards will have to say about this.
Reply
Anne
27 January 2020
Comment from uk.trustpilot.com
Had 3 emails today offering 15 worth of free bets, which failed to show up when I logged into the site. Then had another email saying the free bet offer was an error. Why was it sent? I will be withdrawing my remaining funds. Generally not impressed with William Hill online. The functionality of the website is dreadful. When I place bets they stay on the bet slip and I have to remove them even after settlement ....cash out frequently doesn't work....the site, especially the mobile app, is painfully slow....and there aren't any good offers. Plenty of other better online betting sites out there, some of which I already have accounts with. The fact that William Hill don't bother to respond to these reviews shows how little they value their customers.
Had 3 emails today offering 15 worth of free bets, which failed to show up when I logged into the site. Then had another email saying the free bet offer was an error. Why was it sent? I will be withdrawing my remaining funds. Generally not impressed with William Hill online. The functionality of the website is dreadful. When I place bets they stay on the bet slip and I have to remove them even after settlement ….cash out frequently doesn't work….the site, especially the mobile app, is painfully slow….and there aren't any good offers. Plenty of other better online betting sites out there, some of which I already have accounts with. The fact that William Hill don't bother to respond to these reviews shows how little they value their customers.
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Lorna Barrett
27 January 2020
Comment from uk.trustpilot.com
Multiples emails promising free bets as a ploy to get you to login to your account (or just a very poor promotional team). After 30 unanswered minutes on their live chat and an ignored message to their Facebook page, customer service seems no where to be found. Hours after initial emails, a ‘sorry’ email came through with no recompense. Even without this mishap, there are far better online betting companies with better odds and promotions. I am now deleting my account.
Multiples emails promising free bets as a ploy to get you to login to your account (or just a very poor promotional team). After 30 unanswered minutes on their live chat and an ignored message to their Facebook page, customer service seems no where to be found. Hours after initial emails, a ‘sorry’ email came through with no recompense.
Even without this mishap, there are far better online betting companies with better odds and promotions. I am now deleting my account.
Reply
James Lloyd
27 January 2020
Comment from uk.trustpilot.com
Disgusting company sending out emails regarding free bets (which are false) then offer no customer service support and only provide a tweet sayimg the email was an error. Tactics to get customers to log in onto there acount maybe? Either way there emails with offers should be honoured . The customer service is atrocious. Much better company's out there to use william hill is a shambles !
Disgusting company sending out emails regarding free bets (which are false) then offer no customer service support and only provide a tweet sayimg the email was an error. Tactics to get customers to log in onto there acount maybe? Either way there emails with offers should be honoured . The customer service is atrocious. Much better company's out there to use william hill is a shambles !
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Lee Camerom
27 January 2020
Comment from uk.trustpilot.com
Nothing loads on website bots win on bingo machines are as tight as the proverbial and now there sending out emails saying you've a free bet in account when you log in nothing there and then they apologise saying email sent in error tinpot company pretending to be a big one NEVER DEPOSIT PEOPLE
Nothing loads on website bots win on bingo machines are as tight as the proverbial and now there sending out emails saying you've a free bet in account when you log in nothing there and then they apologise saying email sent in error tinpot company pretending to be a big one NEVER DEPOSIT PEOPLE
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Jason Smith
26 January 2020
Comment from uk.trustpilot.com
I've been with WH for over 10 years and finally realised i should move onto better sites. WH for a big bookie is incredibally stingy with promos. The withdrawel system is outdated. They are lazy when it comes to daily upgrades-basically the same every day on football. I strongly advise people to look elsewere, there really is better value sites out there. Shame on you WH, get your act together.
I've been with WH for over 10 years and finally realised i should move onto better sites. WH for a big bookie is incredibally stingy with promos. The withdrawel system is outdated. They are lazy when it comes to daily upgrades-basically the same every day on football.
I strongly advise people to look elsewere, there really is better value sites out there.
Shame on you WH, get your act together.
Reply
Adam
25 January 2020
Comment from uk.trustpilot.com
Was offered a 5 pound bonus after spending a fair amount however when I got down to 2 pound it said insufficient funds available and took the money back so frustrating highly recommended sky Vegas if you are looking for a trusted gaming site payouts are excellent unfortunately William Hill have let me down
Was offered a 5 pound bonus after spending a fair amount however when I got down to 2 pound it said insufficient funds available and took the money back so frustrating highly recommended sky Vegas if you are looking for a trusted gaming site payouts are excellent unfortunately William Hill have let me down
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Satty Singh Kular
24 January 2020
Comment from uk.trustpilot.com
Small issue corrected within minutes thanks to the Facebook Messenger support service. Very impressed.
Small issue corrected within minutes thanks to the Facebook Messenger support service. Very impressed.
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Nicky Evans
23 January 2020
Comment from uk.trustpilot.com
Slow, crashes doesn't respond to in plays bet slip shows empty then full can't remove or start again the cash out button never works and it's all on purpose when it's your money on the line
Slow, crashes doesn't respond to in plays bet slip shows empty then full can't remove or start again the cash out button never works and it's all on purpose when it's your money on the line
Reply
Sgane West
21 January 2020
Comment from uk.trustpilot.com
I have bet with w hills for alot of years and this so called betting site in shop and on line has ripped me off for some time especially fobt and the staff are so rude and ignorant in pudsey, Leeds , I will never ever bet with these people again and have gone over to bet Fred alot better bookies and site and staff are polite, percentage on the fobt is bull ,were is this so called 97% payout more like 17% payout ,stay away from these scam people
I have bet with w hills for alot of years and this so called betting site in shop and on line has ripped me off for some time especially fobt and the staff are so rude and ignorant in pudsey, Leeds , I will never ever bet with these people again and have gone over to bet Fred alot better bookies and site and staff are polite, percentage on the fobt is bull ,were is this so called 97% payout more like 17% payout ,stay away from these scam people
Reply
CaptainflintOG
20 January 2020
Comment from uk.trustpilot.com
After going 20/21 ingame across multiple sports every time i make a bet there is a “latency issue” and the number i think im buying is the one produced or i have to accept the rejected bet comeback. Raptors i try to take 223.5 on the under as soon as i open the bet 117.5 the number i handicapped itd be under. Of course they reject yo 116.5 do just to see if theyre messi with me i let it ride. Hawks score with ten seconds left and boom 117 same thing happened in the pistons game. I have honestly had a years worth of Scott Van Pelts bad beats in a week and a half. During the Mcgregor fight the same thing that happened to a few of you happened to me. Put my bet on mcgregor and the under and put two bets on the under for 1.5 and they just disappeared with my money! Now I still have an unpaid ticket in my account from the over on that 49ers game myself! Done putting any action in this book. They should be rewarding good There are enough squares on this site for them to give comps etc. I was doing thousands of action a day like high frequency trading. Im obviously not an addict cause i was winning! But thats the excuse they use to flag and short your account. They have shut down a lot of the features i was using. No biggy. Vpned up now Screw William Hill they are hot garbage! Let sue them!
After going 20/21 ingame across multiple sports every time i make a bet there is a “latency issue” and the number i think im buying is the one produced or i have to accept the rejected bet comeback. Raptors i try to take 223.5 on the under as soon as i open the bet 117.5 the number i handicapped itd be under. Of course they reject yo 116.5 do just to see if theyre messi with me i let it ride. Hawks score with ten seconds left and boom 117 same thing happened in the pistons game. I have honestly had a years worth of Scott Van Pelts bad beats in a week and a half.
During the Mcgregor fight the same thing that happened to a few of you happened to me. Put my bet on mcgregor and the under and put two bets on the under for 1.5 and they just disappeared with my money! Now I still have an unpaid ticket in my account from the over on that 49ers game myself!
Done putting any action in this book. They should be rewarding good There are enough squares on this site for them to give comps etc. I was doing thousands of action a day like high frequency trading. Im obviously not an addict cause i was winning! But thats the excuse they use to flag and short your account. They have shut down a lot of the features i was using. No biggy. Vpned up now Screw William Hill they are hot garbage! Let sue them!
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David Pollard
20 January 2020
Comment from uk.trustpilot.com
Just checking to see how many people yesterday made any KC and overs or SF and over bets. My issue is when I bet it on my app it was all good but when I went to look at my win it said I bet the unders. I first made a $20 KC and the overs this happened so I called WH service they said they would see about the issue. Then after that the SF game I bet them and the overs again and could not belive this it happened again . I think I'm on to something and would like to know how many issues people had with same bets. I dont bet the unders with QBs that put up points to me this is a fixed deal because of all the over bets please leave feedback Thanks a knowledgeable better.
Just checking to see how many people yesterday made any KC and overs or SF and over bets. My issue is when I bet it on my app it was all good but when I went to look at my win it said I bet the unders. I first made a $20 KC and the overs this happened so I called WH service they said they would see about the issue. Then after that the SF game I bet them and the overs again and could not belive this it happened again . I think I'm on to something and would like to know how many issues people had with same bets. I dont bet the unders with QBs that put up points to me this is a fixed deal because of all the over bets please leave feedback Thanks a knowledgeable better.
Reply
Kris S Tomas
20 January 2020
Comment from uk.trustpilot.com
i hate william hill . after 200 usd win i have a limit 0.25 usd on betting . never play on william hill
i hate william hill . after 200 usd win i have a limit 0.25 usd on betting . never play on william hill
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Joe
18 January 2020
Comment from uk.trustpilot.com
SHOCKING SERVICE! AVOID! - Their site and app are standard. They service and common sense is nonexistent. They struggled with the simplest questions. The can't understand English. On so many different occasions. I'd rather be pecked to death by ducks than deal with this shoddy bookies again. There are so many better alternatives. AVOID.
SHOCKING SERVICE! AVOID! – Their site and app are standard. They service and common sense is nonexistent. They struggled with the simplest questions. The can't understand English. On so many different occasions. I'd rather be pecked to death by ducks than deal with this shoddy bookies again. There are so many better alternatives. AVOID.
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Andrew Thomas
17 January 2020
Comment from uk.trustpilot.com
I’ve used every poker site online I’ve played for 13 years and I can guarantee every site is rigged, let me explain let’s keep it simple for arguments sake a poker site has 1 million customers of that 1 million customers between 850,000 and 900,000 of them players will be recreational players or donks the rest are good players now over the long term the 100,000 good players are going to rise to the top and win the money on most occasions if the game was fair and these poker sites understand this but this is bad for business because eventually the donks and recreational players get bored of losing stop playing therefore stop depositing therefore the poker sites lose money and trust me that’s all they are interested in, so how do they combat this ? Answer, they dish out unbelievable bad beats consistently to the good players therefore levelling the playing field and keeping the donks depositing, the truth is poker sites would rather have all donks and no good players it would make life easy for them, good players are a nuisance, so all you good players keep getting your chips in good and keep receiving the bad beats. Poker sites are absolute scum, I’ve hung my online poker boots up as I’m sick and tired of getting screwed.
I’ve used every poker site online I’ve played for 13 years and I can guarantee every site is rigged, let me explain let’s keep it simple for arguments sake a poker site has 1 million customers of that 1 million customers between 850,000 and 900,000 of them players will be recreational players or donks the rest are good players now over the long term the 100,000 good players are going to rise to the top and win the money on most occasions if the game was fair and these poker sites understand this but this is bad for business because eventually the donks and recreational players get bored of losing stop playing therefore stop depositing therefore the poker sites lose money and trust me that’s all they are interested in, so how do they combat this ? Answer, they dish out unbelievable bad beats consistently to the good players therefore levelling the playing field and keeping the donks depositing, the truth is poker sites would rather have all donks and no good players it would make life easy for them, good players are a nuisance, so all you good players keep getting your chips in good and keep receiving the bad beats. Poker sites are absolute scum, I’ve hung my online poker boots up as I’m sick and tired of getting screwed.
Reply
Mr Grant Dickins
17 January 2020
Comment from uk.trustpilot.com
Very good site to use . All ways give better odds then other companies. My only gripe is that they don’t have contactless for deposits online like most other sites.
Very good site to use . All ways give better odds then other companies.
My only gripe is that they don’t have contactless for deposits online like most other sites.
Reply
Patrick Daly McSorley
17 January 2020
Comment from uk.trustpilot.com
Very helpful on messenger. Did what I couldn’t on the app within minutes
Very helpful on messenger. Did what I couldn’t on the app within minutes
Reply
Tom Booth
17 January 2020
Comment from uk.trustpilot.com
Super Helpful on Messenger - Extremely Fast Response!
Super Helpful on Messenger – Extremely Fast Response!
Reply
Mr Kenneth McCulloch
16 January 2020
Comment from uk.trustpilot.com
I had an account and today tried to re reg it. Password reset was easy however as soon as I tried to deposit, they blocked my account. Livechat agent 1: go through security, raise the issue, unblock account, log back in (lose chat) account still blocked Agent 2: Exact same, account still blocked Agent 3: timed out Agent 4: timed out Agent 5: Same except instead of asking me to log back in, demanded id documents and proof of address. I cancelled chat in rage Agent 6: Same, this time I asked for email address to send docs to, have to wait for a ref number to quote to another agent Agent 7: Docs received, sent to security team, (passport and most recent bank statement) Docs not acceptable as they are scans, not photo's. Truly done with this sham organisation
I had an account and today tried to re reg it. Password reset was easy however as soon as I tried to deposit, they blocked my account.
Livechat agent 1: go through security, raise the issue, unblock account, log back in (lose chat) account still blocked
Agent 2: Exact same, account still blocked
Agent 3: timed out
Agent 4: timed out
Agent 5: Same except instead of asking me to log back in, demanded id documents and proof of address. I cancelled chat in rage
Agent 6: Same, this time I asked for email address to send docs to, have to wait for a ref number to quote to another agent
Agent 7: Docs received, sent to security team, (passport and most recent bank statement) Docs not acceptable as they are scans, not photo's.
Truly done with this sham organisation
Reply
John Nelson Morgan
14 January 2020
Comment from uk.trustpilot.com
Since william hill closed lots of shops the promotion have gone dry not a single promotion at william hill at the moment the bonus disk you can use 1 per day if you win on this its just simply a con as you will still need to spend money to gain that bonus what is terrible such things like spend 10 pounds and get 5 free spins who oo we are amazed NOT. Winning has become impossible on any slots or slot games like 21 or black jack and this is since they closed lots of shops down and jobs lost. Loosing william hill lots of cash funds . Playing slots is like watching black and white tv when the snooker is on or paint drying , i changed my online betting web site and started winning again and did a test with 1 slot what was at william hill and where i play now on 2 different devices at the same time to my surprise it was quite shocking to find that william hill did not provide any wins or excitement for my funds i played with where as my new place i play at for the ssme funds spent at william hill i was quite excited as the slots game play did win and got me on the main featured board game. I did the same test for 1 week to the same out come just william hill was not producing wins at all . So i find this very strange as you would expect 1 win from the william hill slot machine but nothing So after this test it was my best intrest to stay away now from william hill as i think they do thke more than they should the slots are definitely rigged the rtp is based not just in 1 online betting shop but all betting shops that hold that slot machine Was it just bad and good luck i doubt this as all slots are ment to be a equal chance of winning and loosing but to loose all week on the same slot i was winning from all week from a different place makes me wonder now because some slots are not as popular as others meaning that lots of players will not play it at all meaning your chances of winning on none popular slots should increase in all online slots casinos Tell me what you think of this am i looking in to deep or do you think i have a fair point
Since william hill closed lots of shops the promotion have gone dry not a single promotion at william hill at the moment the bonus disk you can use 1 per day if you win on this its just simply a con
as you will still need to spend money to gain that bonus what is terrible such things like spend 10 pounds and get 5 free spins who oo we are amazed NOT. Winning has become impossible on any slots or slot games like 21 or black jack and this is since they closed lots of shops down and jobs lost.
Loosing william hill lots of cash funds . Playing slots is like watching black and white tv when the snooker is on or paint drying , i changed my online betting web site and started winning again and did a test with 1 slot what was at william hill and where i play now on 2 different devices at the same time to my surprise it was quite shocking to find that william hill did not provide any wins or excitement for my funds i played with where as my new place i play at for the ssme funds spent at william hill i was quite excited as the slots game play did win and got me on the main featured board game.
I did the same test for 1 week to the same out come just william hill was not producing wins at all . So i find this very strange as you would expect 1 win from the william hill slot machine but nothing
So after this test it was my best intrest to stay away now from william hill as i think they do thke more than they should the slots are definitely rigged the rtp is based not just in 1 online betting shop but all betting shops that hold that slot machine
Was it just bad and good luck i doubt this as all slots are ment to be a equal chance of winning and loosing but to loose all week on the same slot i was winning from all week from a different place makes me wonder now because some slots are not as popular as others meaning that lots of players will not play it at all meaning your chances of winning on none popular slots should increase in all online slots casinos
Tell me what you think of this am i looking in to deep or do you think i have a fair point
Reply
Consumer
12 January 2020
Comment from uk.trustpilot.com
William Hills is suffering from death by a thousand cuts and most of them are self inflicted. In simple terms they have not evolved. The shops are tired and it’s clear they won’t be around in 5 years. Paddy Power blow them away in every aspect of bookmaking. The calibre of staff leaves a lot to be desired.
William Hills is suffering from death by a thousand cuts and most of them are self inflicted. In simple terms they have not evolved. The shops are tired and it’s clear they won’t be around in 5 years. Paddy Power blow them away in every aspect of bookmaking. The calibre of staff leaves a lot to be desired.
Reply
Sarah
11 January 2020
Comment from uk.trustpilot.com
Love william hill..played on there few years now...have won on slots many times in games vegas and on casino..won must drop jackpot..won many a raffle...won in bingo main too..like at the races bingo it's my fave..not many sites do decent 40 ball bingo...easily done wagers on the many promos the site offers..played on sky paddy power buzz bingo but enjoyed william hill more than any of those...got a decent used car and went on holiday thanks to william hill..won one christmas and had the best christmas ever thanks to william hill....customer service always been fab if I have needed to use chat window they always sort things out and are polite
Love william hill..played on there few years now…have won on slots many times in games vegas and on casino..won must drop jackpot..won many a raffle…won in bingo main too..like at the races bingo it's my fave..not many sites do decent 40 ball bingo…easily done wagers on the many promos the site offers..played on sky paddy power buzz bingo but enjoyed william hill more than any of those…got a decent used car and went on holiday thanks to william hill..won one christmas and had the best christmas ever thanks to william hill….customer service always been fab if I have needed to use chat window they always sort things out and are polite
Reply
Samiboy
10 January 2020
Comment from uk.trustpilot.com
I see so many people complaining about William hill not paying them out and it is so true you’ll be surprised but one of the top searches related to William hill on google is why aren’t William hill paying me my winnings which is really poor I mean people basically give them money by depositing and then they refuse to pay out winnings and before any things it no I haven’t placed a bet or lost on William hill I’m here simply warning people to avoid William hill and hopefully within the next few years after everyone’s views and opinions they will be shut down for good
I see so many people complaining about William hill not paying them out and it is so true you’ll be surprised but one of the top searches related to William hill on google is why aren’t William hill paying me my winnings which is really poor I mean people basically give them money by depositing and then they refuse to pay out winnings and before any things it no I haven’t placed a bet or lost on William hill I’m here simply warning people to avoid William hill and hopefully within the next few years after everyone’s views and opinions they will be shut down for good
Reply
Jack Sparrow
10 January 2020
Comment from uk.trustpilot.com
Scammers.Their casino games are rigged.House won 16 hands on a raw on blackjack versus me.Its impossible.They scam you as much as they can.Plus they have so low odds and very small market .Do not donate for this scam bookmaker.They will steal you.Its time for these offshore scam gambling sites to be banned.You will loose here no matter what.Take my advice.
Scammers.Their casino games are rigged.House won 16 hands on a raw on blackjack versus me.Its impossible.They scam you as much as they can.Plus they have so low odds and very small market .Do not donate for this scam bookmaker.They will steal you.Its time for these offshore scam gambling sites to be banned.You will loose here no matter what.Take my advice.
Reply
Mr G
10 January 2020
Comment from uk.trustpilot.com
Customer service for getting a bet sorted out is great.
Customer service for getting a bet sorted out is great.
Reply
Mal Mal
09 January 2020
Comment from uk.trustpilot.com
I am not a fan of bookies ! But this customer service has made WH my bettiNG choice! Customer service on messenger had my issue resolved in under 2 minutes and most of the time was just typing!! This would have taken 30+ min at any other bookie.
I am not a fan of bookies ! But this customer service has made WH my bettiNG choice! Customer service on messenger had my issue resolved in under 2 minutes and most of the time was just typing!! This would have taken 30+ min at any other bookie.
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Chris Daws
06 January 2020
Comment from uk.trustpilot.com
Had an issue with my account which I tweeted out, in under a min I had a response within two minutes in total they resolved the issue
Had an issue with my account which I tweeted out, in under a min I had a response within two minutes in total they resolved the issue
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Steven Paul
05 January 2020
Comment from uk.trustpilot.com
I was once a big fan of William hills online services, however I have noticed it has gone down hill recently. I do not even receive any emails with offers any more.
I was once a big fan of William hills online services, however I have noticed it has gone down hill recently. I do not even receive any emails with offers any more.
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Kev
05 January 2020
Comment from uk.trustpilot.com
I messaged William Hill asking for a refund as I had placed a bet and the players I needed to get booked were not starting. Refund sorted within minutes so I could place a different losing bet 😂
I messaged William
Hill asking for a refund as I had placed a bet and the players I needed to get booked were not starting. Refund sorted within minutes so I could place a different losing bet 😂
Reply
John
05 January 2020
Comment from uk.trustpilot.com
William hill has become the worse casino I've ever played with anyplace online, I've had my account with them for nearly 2 years and been a regular player on the casino and made regular deposits, I have constantly had to complain to customer service about a game on the casino about the wins to the amount I've staked and said to them about (unfair play) william hill disagree and I've constantly told them this does not happen on any other casino I've been a member on so why only on william hill, Also I was told by customer service the bonus drop on the casino was random when you spin it daily and each day for the past week I've recieved the same prize (staked 10 get 5 spins) I certainly wouldn't call that random, This casino over the past 10-12 months has shown me no incentive whatsoever to carry on playing with them.
William hill has become the worse casino I've ever played with anyplace online, I've had my account with them for nearly 2 years and been a regular player on the casino and made regular deposits, I have constantly had to complain to customer service about a game on the casino about the wins to the amount I've staked and said to them about (unfair play) william hill disagree and I've constantly told them this does not happen on any other casino I've been a member on so why only on william hill, Also I was told by customer service the bonus drop on the casino was random when you spin it daily and each day for the past week I've recieved the same prize (staked 10 get 5 spins) I certainly wouldn't call that random, This casino over the past 10-12 months has shown me no incentive whatsoever to carry on playing with them.
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P M M
04 January 2020
Comment from uk.trustpilot.com
William Hill showed my bet as losing and offered me to cash out and I did, unaware that my 20 fold accumulator bet was actually winning. Terrible!
William Hill showed my bet as losing and offered me to cash out and I did, unaware that my 20 fold accumulator bet was actually winning. Terrible!
Reply
Charlie
02 January 2020
Comment from uk.trustpilot.com
William Hill must be the only place you can guarantee to lose a constant 10 hands on the trot on their premium blackjack. Every time no matter when you play. Save your money and play elsewhere.
William Hill must be the only place you can guarantee to lose a constant 10 hands on the trot on their premium blackjack. Every time no matter when you play. Save your money and play elsewhere.
Reply
Richard Cotton
01 January 2020
Comment from uk.trustpilot.com
I had problems with my free bets twice They helped straight away an solved them for me 10/10
I had problems with my free bets twice
They helped straight away an solved them for me 10/10
Reply
NBM
30 December 2019
Comment from uk.trustpilot.com
I have used Hills a lot over the last 3-4 years, odds were never the best, but there were a few perks such as money back 2nd on some races, and the golden goal on big football matches, that softened the blow of losses a bit. They seem to have made all of these offers available to the bigger punters only now, however, and said screw you to casual punters like me. Why on earth would I stay with Hills now when I can get better odds at Bet365 and Coral. Bring back some decent perks and I'd be back Hills.
I have used Hills a lot over the last 3-4 years, odds were never the best, but there were a few perks such as money back 2nd on some races, and the golden goal on big football matches, that softened the blow of losses a bit.
They seem to have made all of these offers available to the bigger punters only now, however, and said screw you to casual punters like me.
Why on earth would I stay with Hills now when I can get better odds at Bet365 and Coral. Bring back some decent perks and I'd be back Hills.
Reply
Fedele Iorno
30 December 2019
Comment from uk.trustpilot.com
I will give it 0 do not play roulette or machine never pays out always repeat their numbers on roulette never repeat your numbers it's a fix
I will give it 0 do not play roulette or machine never pays out always repeat their numbers on roulette never repeat your numbers it's a fix
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Jaky
30 December 2019
Comment from uk.trustpilot.com
Being a customer for over 20+ years i can say they have been fair to me never had a problem with my account every time i seek live help its very helpful they deal with my chat what ever it may be there and then thanks for havin me as a customer
Being a customer for over 20+ years i can say they have been fair to me never had a problem with my account every time i seek live help its very helpful they deal with my chat what ever it may be there and then thanks for havin me as a customer
Reply
Mick
29 December 2019
Comment from uk.trustpilot.com
By far the best! Best odds best inplay odds best bonuses best customer service best social media help! Best everything simple as that! Thanks for being you William Hill
By far the best! Best odds best inplay odds best bonuses best customer service best social media help! Best everything simple as that! Thanks for being you William Hill
Reply
Damian
27 December 2019
Comment from uk.trustpilot.com
Random I wonder after getting the deal or no deal feature 9 times how is it that something random gave me 9 blues in every box I picked not on red random hmmm
Random I wonder after getting the deal or no deal feature 9 times how is it that something random gave me 9 blues in every box I picked not on red random hmmm
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Damian
26 December 2019
Comment from uk.trustpilot.com
Awful most games don't load wins are non exisant 6 years on this site and my withdrawals are just under 500 pound 18grand deposited hores races buffer just on the off returns are very slow to get back to your account terrible experience all around
Awful most games don't load wins are non exisant 6 years on this site and my withdrawals are just under 500 pound 18grand deposited hores races buffer just on the off returns are very slow to get back to your account terrible experience all around
Reply
Sandeep Singh
25 December 2019
Comment from uk.trustpilot.com
All games slots are rigged Only losing returns are very less William hill stole ur money Its impossible to win in their slots When u talk to customer service they say u losing buy 1time u will win big Making fool to customer to loose more
All games slots are rigged
Only losing returns are very less
William hill stole ur money
Its impossible to win in their slots
When u talk to customer service they say u losing buy 1time u will win big
Making fool to customer to loose more
Reply
Gaz
24 December 2019
Comment from uk.trustpilot.com
Do not play the fruit machines they are definitely rigged I have played many different shops and William Hill by far the worst payout Please please please do not play the fruit machines
Do not play the fruit machines they are definitely rigged I have played many different shops and William Hill by far the worst payout Please please please do not play the fruit machines
Reply
Ben Martin
23 December 2019
Comment from uk.trustpilot.com
They helped me, the problem with ratings and why they’re so negative is that only those who have something bad to say are willing to do it as they’re angry whereas those (the many) which have good experiences with williamhill are content to continue their day! I got a reply to my problem in the same minute I sent it (Twitter is the best platform to ask for help)
They helped me, the problem with ratings and why they’re so negative is that only those who have something bad to say are willing to do it as they’re angry whereas those (the many) which have good experiences with williamhill are content to continue their day!
I got a reply to my problem in the same minute I sent it (Twitter is the best platform to ask for help)
Reply
John Nelson Morgan
22 December 2019
Comment from uk.trustpilot.com
How is it possible to play slots for days to no wins what so ever but when playing at another online casino i do win . Ok not all the time but at lease i win something and the reels are exciting when loosing . At william hill i have been noticing slots reels acting strang . When not winning a single thing at william hill . High rtp slots should be as they are advertised so if i play with 100 pounds on 1 slot at 1 pound plays you woukd expect to win something but no . You may win a little on low bets but never on high bets my advice stay away and play somewhere else , never once have i won a jackpot at william hill after playing here fir 6 years i now dont play here any more and find myself winning more at virgin games
How is it possible to play slots for days to no wins what so ever but when playing at another online casino i do win . Ok not all the time but at lease i win something and the reels are exciting when loosing . At william hill i have been noticing slots reels acting strang . When not winning a single thing at william hill . High rtp slots should be as they are advertised so if i play with 100 pounds on 1 slot at 1 pound plays you woukd expect to win something but no . You may win a little on low bets but never on high bets my advice stay away and play somewhere else , never once have i won a jackpot at william hill after playing here fir 6 years i now dont play here any more and find myself winning more at virgin games
Reply
bedrettin dersim
03 February 2020
Comment from uk.trustpilot.com
If I had chance I would give them -1000000000 Stars one of the most disgusting web. They call it gambling it is not gambling it is addiction and they know it. And with their dodgy software you have no chance to make money. They say it is entertainment it is NOT. It is legalised robbery,fraud. But they are not guilty, we are guilty because we are giving them chance to rob us. And Government has the same guilt because they let those Criminals to rob people. Shame on them.People please stay away from all those scumbags.
If I had chance I would give them -1000000000 Stars one of the most disgusting web. They call it gambling it is not gambling it is addiction and they know it. And with their dodgy software you have no chance to make money. They say it is entertainment it is NOT. It is legalised robbery,fraud. But they are not guilty, we are guilty because we are giving them chance to rob us. And Government has the same guilt because they let those Criminals to rob people. Shame on them.People please stay away from all those scumbags.