William Hill PLAYER REVIEWS(4065)

ian whittaker
23 January 2021
Comment from uk.trustpilot.com
45 years loyal to william hill. in and out of shops in all weather.and online in recent years.and they decided to boot me out.for no reason. thats loyaltly for you.cheers w.h. i guess loyaltly means NOTHING.

Mr Anthony Johnson
23 January 2021
Comment from uk.trustpilot.com
2 weeks iv been playing there slots at 80p ago,,800 gone in,iv had 2 wins of 16 and 12 which is the highest win,,last 290 on fishing frenzy i never got scatter round and i had a win at 12 off normal play...they talk of responsible gambling when they should be responsible fairness in ther play,horrible site and i sincerely hope they go bump because they are literally robbing people

Stacey Fewster
23 January 2021
Comment from uk.trustpilot.com
I deposited queit a bit last week so I went on live chat to ask if I could have a free bet as I've deposited more then enough to get one they said no you are now only eligible for a free bet if you opt in and play the promotions which to be honest isn't right as most other sites reward you for loyality oh no not William hill sooner or later your going to be come very unpopular wh especially after some of the reviews I've just read sounds like not only are you unfair your also theives how are they aloud to get away with banning people from using there accounts with there own winnings is beyond me sky bet and pocket win also do this I'm currently having this problem with pocket win ATM they have let me deposit and withdraw for over a year and I then deposit and won 30 they are now saying I can't have my winnings untill I've sent all my documents so my winnings are still stuck in there but yet they've been letting me deposit and withdraw all that time looks like what are the same I think I might now close my account as I don't want a repeat of pocket win

Darren Hughes
22 January 2021
Comment from uk.trustpilot.com
Iv left a review about William hills taking my bets and money on new account opened,then when press withdraw then lock account.. They breaking rules as set out by gambling commission, contact them and they help you They if want this should ask for documentation before you bet!! This means they ones broke rules anyone who has had this done, you must have legal case against these to get your cash back Contact the gambling commission they explain it to you Then take William hill small claims like I am

Matteo
22 January 2021
Comment from uk.trustpilot.com

Exoticz Ldn
22 January 2021
Comment from uk.trustpilot.com
Slots don't even seem fair, they just clean your balance out constantly

Mr Anthony Johnson
22 January 2021
Comment from uk.trustpilot.com
I often wonder why online betting companies are ramming the play responsible card all the time..yes there is a point in what they are saying but on other hand it's a perfect foil for ripping customers off and then throwing play responsible card at them...iv just played megaways buffalo game at 80p a go...baring in mind theres only 1 bonus round..I have put 500 through the slot..best win 16....and finally got on bonus to receive a grand total of 5.20..they will always tell you its luck of the draw...I can play a pub machine and get a jackpot if I put 100 in it..this slot on william hill plays like a penny machine..ridiculous play..was told william hill was a good site...you have got to be kidding..them and coral and just poor bookmakers venturing into big time robbing there customers...my account is closed and anybody taking time to read this I would strongly advise them to stay away

Sean Monaghan
21 January 2021
Comment from uk.trustpilot.com

Truth_teller_
21 January 2021
Comment from uk.trustpilot.com
Again if I could award these bxxxxxxs no stars I would . I thought after green was removed from compliance officer things would be better . They aren't.. TAKE NOTE if you require result . Bet placed . Wager etc data from this bookie . They can refuse .. and pass the buck to the Gibraltar data protection office .. I will ASSURE you . Your in for a torrid time of total silence Gibraltar in 2 miles squared. If that .. you write to the GRa authorities on Gibraltar. They will say wrong dept . Or they have nothing to do with gambling . And to take it up with gambling division . Who will say nothing to do with them . Take it up with gambling office .. who will reply . Nothing to do with them . And to try gambling complaints . Who will reply . Nothing to do with them .. my advice .. write to wood green HQ London.. recorded delivery letter .. never ever phone to resolve a dispute and grab as much evidence as you can . THEN contact the press in private. And show them your correspondence and everything you are doing . Get your MP involved and keep them updated . Make sure the ICO are notified .. and watch what I'm saying unfold . I personally wouldn't touch anything regulated on Gibraltar. . It's one dodgy place .. and the beauty is .. they know it . I feel for the GIB public . Governed by dodgy people . If only you people knew the torture they put me through . Chasing winnings. Data vanished. And they refuse to comply with data laws in ignoring the complaint .. BE WARNED. This is a true positive account of what's going on

Matthew McGuirk
21 January 2021
Comment from uk.trustpilot.com
Issues with ViSA direct payment citing a technical issue, but the customer service agent tried to blame my bank, would not accept responsibility for the issue at all, despite there being a notice on the site saying there was a technical issue, I was simply trying to ascertain whether it would happen again because I had a right to know what was happening with my money. The complete moron didn’t even know there was an issue and then tries turning it around on me and blaming my end, that was never what was being debated. The fact she didn’t know there was a problem is incredible. How can you work in customer service for a company and know less than your customers, that is literally the status quo, they are so poorly trained and just work from scripts that never apply to any situation. They try to relate and empathise in the most condescending way given the context, you must wonder how these people got their jobs. The faster payments were the only decent thing they had, and now in typical William hill fashion they’ve ruined that too. I recommend Bet355 or Paddy’s, they actually reward loyalty and give at least weekly bonuses, Bet365 with no wagering requirements either. Also William hill restricted the races I could watch and there are no bonuses on accumulators or lucky 15s. Bet365 will also price match Hills so even if you did find a better price at Hills you could have it at Bet365 anyway. A company that has declined from being number one on the high street to a joke of a company that is in such decline right now they are trying to make money by cutting and taking more and more from the customer rather than recognising what can make a bookmakers successful in the modern era. They won’t last more than 5-10years, as that name that once meant something becomes worthless.

Adog
20 January 2021
Comment from uk.trustpilot.com
The book is terrible!! Don’t have lines out early, didn’t even have 1st 5 O/U in baseball when I was at the Cosmo in Vegas! They have extra juice on games and kick you out for winning(that’s why they push you to sign up online to track you). Run from this book

mark dutton
20 January 2021
Comment from uk.trustpilot.com
the awful site they let me make an account and make a bet then locked me out for days jumping through hoops to verify DONT USE THIS TERRIBLE SITE!!!!!

Truth_teller_
20 January 2021
Comment from uk.trustpilot.com
I would give no stars if I had the option . Phil bear is the gambling commissioner on Gibraltar. Operators have for years have been robbing customers under his nose . Defrauding data. Refusing data and when you raise this issue with the gib government. You get ignored . I've multiple letters from an operator .. dear sir WE ARE NOT giving you this data of your best placed . DCMS not interested . GAMBLING COMMISSION UK not interested .. and data office in Gibraltar ignore you . Over 100 email . No reply .. they are criminals . Run by criminals . Protected by criminals AVOID

Yvonne Peters
19 January 2021
Comment from uk.trustpilot.com
I am sick of seeing gabling ads on tv. Shove them up your...

First time customer
19 January 2021
Comment from uk.trustpilot.com
Very odd behaviour from William hill. Opened an account to take advantage of an offer. Used the code but couldn't work out how to place the bet once I'd deposited money. So I gave up and withdrew my money. Have since received an email telling me I have broken their terms and conditions. Have since asked for my account to be deleted and I must say I wish I'd never opened it after reading the below reviews. Not sure what they're playing at.

vijaybhaskarreddy koppula
19 January 2021
Comment from uk.trustpilot.com
I got 500$ risk free bet. So I have tried betting using the app and I was unable to because of the IOWA border with Nebraska. So I went to the williamhill counter and asked them to bet for me. They did and gave me the ticket. I lost the bet and the free bet didnt applied to my account. I have a chat for more that 1 hr and they are saying it has to be done through mobile. I clearly said that the fu*king app is not working. They still saying it has to be done through app.

DS
19 January 2021
Comment from uk.trustpilot.com
I wish I had seen these reviews before. I signed up for the bet 10 get 30 free bet offer. My football bet won, so I tried to login but was locked out. The online chat told me my ID needed to be verified. Anyone knows that this is supposed to take place before account activation. As with many other reviewers, I faced the ridiculous requirements to have my ID verified - all of which failed. This is a William Hill scam - the other reviews are not exaggerations. Also, have you noticed how William Hill only ever seem to respond to the positive reviews, even though these contribute a tiny proportion of the total number of reviews? Clearly, they do this because they have no defence to the thefts they have and continue to commit. Do not use them they will steal your money.

TNR KEF
19 January 2021
Comment from uk.trustpilot.com
Hi friend, never take risk to make any deal with williamhill.com a fraud company. At the end, they will not return your money back. For the sake of profitable business, I strongly suggest (BTCinterest . Live) . They are very committed to their promise

B Barton
19 January 2021
Comment from uk.trustpilot.com
Pathetic. Play 700 on casino games. Receive 1 in comp points. Live chat worse than useless. Chris actually disconnected the chat. Bloody rude & definitely not the way to treat a customer. Goodbye Hills

Sportsinvestmentgroup
18 January 2021
Comment from uk.trustpilot.com
William Hill is not the problem. The problem is you yourself. Why? They do everything they can to organize everything so that you lose. That is their profit. Just like a supermarket close to the checkout place all the goodies you like and toothpaste and vegetables at the entrance. That is called a business formula. If you want to win you have to use a business formula and approach betting as a business and don't cry when you lose. I used to lose everything I had. I won 30,000 in 1 day and then lost 60,000 the next. Until I changed myself. You can receive bets from me, I take 30% of the profit you make with my bets. I don't want your money, I want money from your bookmaker and give it back to the people. You can find us on instagram under the name sportsinvestmentgroup1 ask for Alexander ;)

Liam Moore
18 January 2021
Comment from uk.trustpilot.com
Good site can't complain very good staff football good only problem is the games are rubbish with very little payout so won't be using them other than that nothing to moan about well better than other sites I've just

Samuel Wetton
18 January 2021
Comment from uk.trustpilot.com

Scott
18 January 2021
Comment from uk.trustpilot.com
I rushed to place a #YourOdds bet before kick off, and accidentally backed a defender to score instead of to be carded. I sent them a message through the app that connected to Facebook, and within a minute or two they’d voided the bet for me to let me correct my own mistake, and I got it in before kick off. All you could ask for.

Si
18 January 2021
Comment from uk.trustpilot.com
William Hill is the best site I have ever been on you get a lot of bonuses on this site and free spins daily you don't get this at a betting shop it's Fantastic Four football bets you get best odds I would recommend this to anyone

Jason Schrantz
18 January 2021
Comment from uk.trustpilot.com
When making a withdrawal the money never went to my bank account although they said they sent it. I followed up with them and they said they would resend it and it never came. When I checked in again they said they have no records of our conversation. Pretty sad when a casino steals from people. Avoid this Sportsbook!!!!!

Marco Cyclismo
18 January 2021
Comment from uk.trustpilot.com
Took at a bet boost on over 1 goals ( in 4 x matches), which turned out to to mean 2 goals (!) So not "over 1.5" to be nice and clear. Oh and the odds seemed fair , as they were boosted. However, as it was actually for 2+ goals, a rip off price. How many ways can WH find to rip off customers...check out these negative reviews!

Liam Moore
17 January 2021
Comment from uk.trustpilot.com
Worst games ever great football site but worst games you can possibly play 1 spins getting 8p wins what's that bout avoid the megaways they don't payout most is about 20 pound but you have to spend 100 to get it back very disappointed William Hill

Mr Nick Gough
17 January 2021
Comment from uk.trustpilot.com
Voided an incorrectly placed bet within minutes and withdrawals are always very quick. No complaints here!

neil brooks
17 January 2021
Comment from uk.trustpilot.com
Made a query by email regarding welcome bonus and had a reply in few hours with bonus applied to account.

Jonathan burrows
17 January 2021
Comment from uk.trustpilot.com
Used to be a real fan off William hill but sadly things are falling apart maybe it's all down to them getting ready to sell god only knows.. The truth is Slots can be hit an miss as what you expect so can't fault them on that but as for sports like football stay away for months now the lives score feeds don't work and many other times they won't even have your match as started but will keep your slip frozen I've spoken to chat about this and they say there working on sorting these issues out that was 2 months ago but yet issue still there.. Save yourself the trouble and bet with someone else

victoria taylor
17 January 2021
Comment from uk.trustpilot.com
Avoid!!! Exact same experience as others where they took my money and locked my account. Then asked for a selfie with my driving license which I provided, then they asked for a bank statement with me holding it in a selfie. I explained I don’t get paper statements. Asked for my money back and to close the app and they advised my acc will remain locked and I cannot get my money back. How can they be allowed to do this repeatedly!

Laura
16 January 2021
Comment from uk.trustpilot.com
I highlight the speed to withdraw the funds from this casino, and the verification is very fast too. They have promotions every week! Only more casino game providers would be missing. But they have good sports betting odds.

G. Lawson
16 January 2021
Comment from uk.trustpilot.com
I don't trust this site for security's sake but I recommend ⭐️BTCbonus2x ▪com⭐️ to everyone they are very professional in their delivery.

Jb3
16 January 2021
Comment from uk.trustpilot.com
This place has been fantastic for me. Great promotions and bonus offers, I've had a fair few large withdrawals from small deposits. And there has never been any issue with getting my money, it's usually sent over within 3 hours. Fantastic game selection and helpful support staff. Never had an issue playing here other than the fact that games can sometimes be a bit laggy, thats the only reason this review is 4 stars and not 5.

Nick
16 January 2021
Comment from uk.trustpilot.com
Terrible app. Pay for football accumulators and the goals don’t show on betslip. After taking 30mins during the live games to chat to advisor, for him to advise there’s nothing wrong..the insult is that I sent him a snapshot. This is happening to all my friends that use William Hill too. I won’t be betting with William Hill anymore. Total buzz kill and waste of money.

KEEP AWAY CON
16 January 2021
Comment from uk.trustpilot.com
Don't bother they take your your money can't see your bets so can't cash out canceling my account.

Nikhil Sai
15 January 2021
Comment from uk.trustpilot.com
Worst betting website, wouldnt let me login depositing and placing bets.

Keith
15 January 2021
Comment from uk.trustpilot.com
It's going to be difficult to leave out offensive words, but here goes... William Hill does not honor its commitments. I participated in multiple promotions with WH, and "won" multiple free bets. WH sent me an e-mail stating that my account was being suspended from participation in future promotions and the free bets which had been awarded were frozen until they expired. I inquired about the reason for the suspension and was told that "the decision is final" & that the department responsible for the decision "doesn't communicate with public." I still have no idea why they chose to suspend my account, but I do have plenty of e-mails from them saying that they "understand my frustration" but they won't be taking any action to reverse their theft of assets. Hmm.. I guess it wasn't that difficult to avoid offensive words when describing my experience with the scum at WH.

jamie mullis
15 January 2021
Comment from uk.trustpilot.com
I’ve moved to William Hill Vegas after sky Vegas stopped paying out, this is even worse! The Megaways games never pay out or trigger bonuses, it’s under investigation currently after a group of us have complained to the gambling commission. Hopefully these crooks will be stopped.

Aaron Weiser
15 January 2021
Comment from uk.trustpilot.com
Voided my bet for me when they didn’t have to, excellent customer service.

Louise
15 January 2021
Comment from uk.trustpilot.com
*************ZERO STARS********* ***********HORRENDOUS************** Horrific customer service/relations team! Happy to take my money but not refund it without proving a ridiculous amount of ID which is never enough. Only thing they haven’t asked for is a DNA test!

Ed Grosvenor
14 January 2021
Comment from uk.trustpilot.com
Verification process is quite frankly a shambles. No verification needed to deposit, if your bet wins they make it as difficult as possible. Emailed them everything they asked for and they just came back requesting the exact thing i had sent them.

gary ash
14 January 2021
Comment from uk.trustpilot.com
Awful site, odds and customer service! I recently joined the betting site, made my deposits and apart from the odds it was fine, they then sent me an email restricting my account and having to send relevant documentation to prove who I am. I don’t wish to do so and withdraw my money (not winnings) I spoke to a customer service representative and said my money is being held until I send the documents. I explained it’s not winnings and I want to close the account. They left the chat and that was that. If the documents are required why not request them before they take any money and place any bets! Joke! I will not use William Hill again! Don’t also be draw in by the best odds, you get the boost when you join but that boosts to odds that are on a par with Skybet for example. The mobile app also freezes and is not user friendly.

Ryan Pelle
14 January 2021
Comment from uk.trustpilot.com
I don't normally write reviews but my experience with William Hill was so bad that I feel like I need to warn people about them. I signed up on their site and managed to put a bet. The following day when I went to check my account they blocked me without saying anything. I then have to chat to their customer service representative which then proceeded to ask for a photo with my face in it (a selfie) showing my drivers licence, proof of address and then a piece of paper with my username (handwritten). I complied thinking that it's just a standard KYC procedure. They then told me that they need a printed bank statement as a proof of address which is stupid as my address is already indicated in my drivers licence. Also, I told them that I don't get bank statements as I opted out for this service for environmental reason. I do everything online these days. I also don't have a printer at home even if I wanted to print my bank statement. They then told me that I won't be able to access my account without it. If these are the requirements to access the account, they should have been asked right at the beginning when you signed up for an account with them! As it stands, I cannot access the balance in my account. I've told the customer service representative that I need them to send the balance of my account to my bank but I'm not sure if that is even happening as they completely ignored that part of my message. I also asked them to close my account and delete my personal data with them and then they said that they cannot do that for anti-money laundering purposes. They will apparently keep your records for 7 years!!!! So all in all, I would avoid this company at all cost!!!!

Mr Anthony Johnson
13 January 2021
Comment from uk.trustpilot.com
Came on this site as coral were abysmal..well can you believe it.ih yes you can...megaways buffalo..380 in at 80p a go..did not get the bonus and best win was 8.60..atrocious is not a strong enough word..how william hills is ranked so high is beyond me.they put warnings up about responsible betting...serious peeps I would listen as it's there smoke screen as they are ripping customers off with no fairness whatsoever on there side of things

Billy
13 January 2021
Comment from uk.trustpilot.com
Played here a while now and they are by far the most improved online bookmaker by a mile. Faster withdrawal Daily promotions And regular free bets I've found the chat staff always friendly and helpful too It's not always been like that here for sport users But they have seemed to have listened to what their loyal players want And it's a far much better experience now

Nic
12 January 2021
Comment from uk.trustpilot.com
0 STARS. AWFUL COMPANY TO DEAL WITH. CUSTOMER SERVICE IS APPAULLING. YOU OPT IN TO PROMOTIONS, FOLLOW ALL THE CORRECT STEPS. OPT IN, PLAY GAME INCLUDED, HAVE LOSSES, YET WHEN IT COMES TO THEM PAYING OUT THE PROMOTION THEY DO NOT. THEN SAY YOU HAD NO LOSSES ON THE GAME, ERM I BEG TO DIFFER I HAVE PROOF, COMPLAINT MADE SICK OF THEM

Liam
11 January 2021
Comment from uk.trustpilot.com
Only giving a 3 star for the fact of the sports and the team that are so helpfull if it was just about the games it would be a differnt storey it would be a 1 star. Started off good on games but after that its all gone straight down hill the worse game is jinn moon played other day 1 a spin got bonus gave me a 1 back dont trust the roulette at all thats fixed if the games was better like when i first joined they be hitting 5 stars all day long with me you cant win all time but fair to say playing a game at 50p a spin and counting to 29 spins and not a win its abit sad but you know you been done. come on william hill pull your socks up make it a better site. then youll get the 5 stars you desreve

jackpalance1
11 January 2021
Comment from uk.trustpilot.com
Ok but if you win take it and run as fast as you can 🙂
Liam Moore
23 January 2021
Comment from uk.trustpilot.com
What an absolute scam this site is the games are fixed plus virtual is fixed absolute disgusting this site is not one to moan but bloody he'll games you play 20p a spin you'll win no more than 40p virtual dont get me started it's all a bloody fix if your stupid enough to bet here you deserve to lose your money
What an absolute scam this site is the games are fixed plus virtual is fixed absolute disgusting this site is not one to moan but bloody he'll games you play 20p a spin you'll win no more than 40p virtual dont get me started it's all a bloody fix if your stupid enough to bet here you deserve to lose your money