William Hill PLAYER REVIEWS(3821)

Darren
13 April 2024
Comment from uk.trustpilot.com
William hill you can shove your site never had any problems than you decide to close my account for no reason what wrong because I am not spending enough money or what o well never mind I take my custom else where don't recommend this site to no one really poor site good bye

liam
12 April 2024
Comment from uk.trustpilot.com
I placed a few bets on William Hill and one minute later these bets were replicated and the money taken from my account. When I made a complaint they told me that the bets would stand and immediately cut off the chat. If I wanted to escalate my grievance, (which I was eager to do) then I would have to open a new chat and go through the whole process again. This was after waiting for over an hour for a reply. Awful company. Take your business elsewhere!

Paul Bailey
12 April 2024
Comment from uk.trustpilot.com
Shocking company. These charlatans banned me for winning yes you heard right. I was winning from free bets and they banned me.

Robert Douglas
12 April 2024
Comment from uk.trustpilot.com
Had an email today from William Hill saying they want a bank statement for february,march and april showing the transaction to William Hill on 12th march (Thats only time ive used my card with them) The winning bet they are refusing to pay out 4 week after its won!!!Can you imagine going into a shop and them asking "Can we see your bank statement to see if you can afford to buy this item?" The country would go bankrupt,Now remember i paid this bet on with my DEBIT CARD, So funds were in the account,Now ive had paperwork saying they wont take a bet of me in that shop, i know that anyway!!!It doesnt say anywere i am banned from the premises,i was informed that il be assested if i go in again,Looks like i should get arrested day after day what are they going to say to the judge? MR DOUGLAS WAS BANNED BECAUSE HE HAD A WIN🤣🤣🤣🤣 IM NOT SENDING MY BANK STATEMENT FOR 3 MONTH ITS NONE OF YOUR FU##ING BUSINESS,ALL YOU LOT NEED TO KNOW IS IF YOU HAD ASKED ME FOR A BANK STATEMENT BEFORE THE BET WAS PLACED I WOULDNT HAVE HAD THE BET,YOU TOOK THE BET ,TOOK THE £6000 NOW PAY UP THE £39,000 YOU OWE ME....HOW MANY OTHERS WITH ONLINE ACCOUNTS DONT GET AN AFFORDABILLITY SEND DOCUMENTS TILL YOU PRESS THAT WITHDRAW BUTTON? 1000s daily...MOST CORRUPT BUSINESS SECTOR IN THE COUNTRY AS IT IS NOT REGULATED PROPERLY

Felix Blau
12 April 2024
Comment from uk.trustpilot.com
It saddens and frustrates me that this plat form enjoys denying users their win nings. I now rely on pay ments from "Autom atron Inves tment" to meet up with my deadlines. They have numerous rewar ding prog rams especially the prem ium package which has been giving me more than 50% in ret urn

Liam
11 April 2024
Comment from uk.trustpilot.com
Would not trust this company they a re scammers play alot of money to win nothing back was award two bonus which was never given went to live chat supervisor luna the absolute was of space manager lied through her teeth they don't care about customer at all disgusting site

Tonny
11 April 2024
Comment from uk.trustpilot.com
Very poor service I type promo code T60 but they said I didn't do that. Second thing my account get restricted from the beginning, on my stakes, and them are very low. They told me that even if them register my bonus T60 I won't be able to use it because my stake restrictions. Totally wasted of time...

KAM BKK
11 April 2024
Comment from uk.trustpilot.com
Worst customer services ever! I recently opened an account and placed a bet of £745 on an accumulator, the bet was accepted. Upon logging in this morning I saw that my account had been closed. I immediately contacted customer services who said there’s nothing they could do and that they needed documents from an account which was opened years ago. I explained that until the issue is resolved can I have my bet voided until we get my account cleared up. The agent said they were unable to do so as there was a restriction on my account. Agent clearly didn’t want to help me and now I have zero control over my bet. I would avoid and use their competition who clearly value customers more than this company

JokE
11 April 2024
Comment from uk.trustpilot.com
I have been with William Hill for several years and so far there have been no problems with withdrawals or depositsthe only thing that disappointed me was the drop bonus, if you don't make a deposit you won't get anything, plus a 10% roulette promotion, more promotions made for deposit without paying attention to players who probably deposited enough into William's account

Robert Malinowski
10 April 2024
Comment from uk.trustpilot.com
Recently I was playing casino and won a jackpot of 1600 I soon after withdrawed the winnings and the amount disappeared this company is a scam and should be shut down

WannBamm
09 April 2024
Comment from uk.trustpilot.com
Your slots are an absolute F##king joke you parasites.All you employed there go F##k yourselves.

Shane Obrien
08 April 2024
Comment from uk.trustpilot.com
So theu claim that you have daily free spins. Until you keep winning and don't deposit money. They stop you using the bonus stuff. Claiming they don't know what's wrong. I'm not the only person. I have heard loads of people experiencing the same thing. So they bring you in with free games and then turn them off. Sounds like a drug dealer.

customer
08 April 2024
Comment from uk.trustpilot.com
Another game played for days constant losses and finally get a bonus 10 free spins seven completely dead and a whole 85p won. This place is 100% not random and just keeps happening no question it’s rigged AVOID the worse casino there is

Robbin Bridge
08 April 2024
Comment from uk.trustpilot.com
£160 in 20 mins, max 50p spins. No features one win over £8 just pressing start and losing 95% of the spins, yes I expect to lose but a run for my money is an expectation. Not a fun company to play with at all

Eddie T J Naylor
08 April 2024
Comment from uk.trustpilot.com
another month like 6 months on the trot and another dead session if it was truly random then it would not be constant losses each month sick and tierd of the manipulated rtp on slots here it would not surprise me if they lowerd all the rtp on slots yet again! disgusting place to play and you are better of burning your money!

Grey-wolf
07 April 2024
Comment from uk.trustpilot.com
They're costumer service stinks a supervisor tried to be funny with me very unprofessional would never recommend William hill to anyone stay clear of it

Shae Mills
07 April 2024
Comment from uk.trustpilot.com
Been on the online chat for around 24 hours trying to report a potential data breach and all it says is searching for an agent. I’ve also tried ringing the customer service number that’s on google and it goes engaged and hangs up. Poor service

chris sunderland
07 April 2024
Comment from uk.trustpilot.com
Absolutely terrible customer service your in the middle of having a conversation with them and they'll just leave and shut the conversation off! Your supervisor Lucy was an absolute waste of time and rude.

Adrian Smith
06 April 2024
Comment from uk.trustpilot.com
Been with hills for years use to be really gd often had free bets and at one time you could acculate loyalty points for cash.All that's finished first free bet I had of them in years was over the Cheltenham festival 4x£5 free bets.Now we all got a £1 free bet for the national WOW but the biggest shock no best odds guaranteed any race in Ireland.Even the small independent bookies give best odds guaranteed in Ireland what is going on???

Turco Bazaar
06 April 2024
Comment from uk.trustpilot.com
gammon00070will definitely report to the trading standards and any other legal authorities! they ask for a photo id with a selfie which can be acceptable however they ask for the paperless bank statement with a selfie as well. They think people are their monkeys.

customer
06 April 2024
Comment from uk.trustpilot.com
Terrible epic odds today is Phil foden to have a shot on target but he’s on the bench and was just informed by a supervisor that if he even comes on for two minutes at the end the bets will stand surely all bets should be voided straight away massive ripoff

martin
06 April 2024
Comment from uk.trustpilot.com
please be warned i put a bet on Phil Foden to have 1 shot on target against Palace as he was not playing attempted to void to this i got very short shrift with blunt if hes on the bench bet stands all other companys give you your stake back or at least offer an alternative bet be warned william hill are crooks.to add insult to injury ther is no cash out DO NOT DEAL WITH WILLIAM HILL.BE WARNED.

Michael Allibone
04 April 2024
Comment from uk.trustpilot.com
Random true to life poker just pay to play its great! What an absolute load of garbage it is in reality. Miracle river cards every hand to turn the hand on its head. Obviously written in to the programme to see pocket AA KK beaten by what ever calls against it. Its ridiculous. When are these firms gonna be forced to advertise the poker element for what it is rather than claim its a legitimate fair and random game? Its a computer game version of poker where the cards are manipulated to create action and some programmers idea of excitement its tedious. I walked away from playing online for this reason and only recently returned. To my lack of surprise its the same old nonsense every time you play and if anything its gotten worse. The same names cash and sit there at the tables in tournaments with huge stacks every single tournament. It appears to me they either know how the software reacts or they are not real players at all and are placed in just to reduce the field down and finish the games more quickly for the benefit of the sites profits. By all means play on these games but be aware they are just games and in no way reflective of anything like a realistic straight poker game. Cheers.

Stephen Crossley
03 April 2024
Comment from uk.trustpilot.com
Keep well away from this Outfit,they just Suspend your Account if you put a complaint in.Even when you have a Bet still Runnning,and have Money still in your Account.Custermor Service was good at 1 point,Not now though. Unprofessional.They keep saying we will look after our Loyal Custermers.Thats Rubbish.Stay Away.

customer
01 April 2024
Comment from uk.trustpilot.com
Every game the same it doesn’t matter what you play dead spins bonuses that pay zero and massive losses this place is horrendously easily the most rigged site out there just terrible desperately needs investigating again

Mark
01 April 2024
Comment from uk.trustpilot.com
Asked can I only deposit £5.97 for the rest of the year?? Supervisor Jo looks into it and said look out for notification. 7 mins later she closes the chat without answering the question. Spoke to Beth today and gave me an answer within in 5 mins. Speaks volumes about the management team. And as per the review below this. I too have been told different time, dates and amount before. What is the point of the gambling tools???

Wayne Thompson
01 April 2024
Comment from uk.trustpilot.com
I beg and urge anyone to STOP using companies like this and please try and quit gambling. You’re doing nothing but feeding them more and ruining your life. Companies like this are nothing but legal crooks that need to be taken down for good! A list of the worst things to ever grace this planet would surely have companies like William hill sitting firmly in the top 5. These lot do nothing but take, give nothing back and ruin lives. Absolute SCUM. Deactivate your accounts and sign up with Gamstop 🙏

dave ainsworth
31 March 2024
Comment from uk.trustpilot.com
This is a second review but on a different slot game.More unusual suspects,slot game.They let you have some wins and maybe a hit on the bonus just to hook you into thinking it's gonna be a good game.But just like my other slot review.No big wins ,and the no bonus activation.Now decided to go elsewhere and DELETE William hill for good.Good luck all , go elsewhere if you want to actually make some money.

Daniel
30 March 2024
Comment from uk.trustpilot.com
Biggest manipulation of extorting money of the people disposable this is every sports event aswell, none of it makes sense must be a scandolouse relentless scam in the entire world. Fixtures being fixed 100% there's just no way things end in a match stats don't lie or drop it must be a phone call to tell them to loose or win how many goals cards the lott. Money schemes pay offs of high level people, for sure

Lukas
30 March 2024
Comment from uk.trustpilot.com
I got my daily 5 free spins. On the 5th spin it kicked me out half way through animation and couldnt see my final winnings or even collect them and it looked to be big on the animation beofre crash... Contacted support got to Vikki, then to Lucy her supervisor, they told me to try it on my phone it worked, the spins restarted... tried to explain that the original winnings should be awarded, and they closed the chat before even letting me reply.... what a disaster of a website, and i bet you what they did is probably illegal too

Rebecca Neilson
30 March 2024
Comment from uk.trustpilot.com
Please avoid at all costs. I have been gaming for 31 years and never been Treated so badly.I placed a winning bet in a shop, when I went to collect my £1000. The cashier said it was a late bet.He was messing round putting the bet on and took ages to count the money.The cctv in the shop will show I was in time by 3 minutes.I’m battling with customer services who promised an answer in 48 hours.Still nothing a week later.There is no one to talk to just email.How many people do they rip off they are a disgrace to the industry.Citizens advice have told me to contact ombudsman 😡

Mr Bahman Rahimi
29 March 2024
Comment from uk.trustpilot.com
I can't believe that we cannot even contact them email them or phone them all we see a Robotic guy called Will reply a lot of rubbish come on reply to your customer's requests we have to come here to get through to these people.

Andreas Christodoulou
29 March 2024
Comment from uk.trustpilot.com
Horrible customer service. AVOID. The closed my account after about 1 month of betting requesting for proof of residence, bank statements and IDs. I have send them 3 different forms of ID passport, national ID, driving license. They are now requesting a UK driving license which I dont have. Note that for the past 10 years I have opened all my UK accounts including my bank account with a foreigner ID with no issue. AVOID - I have never felt so mistreated.

steven thorpe
29 March 2024
Comment from uk.trustpilot.com
Con. Pure Con. Nothing random and obvious when you have played thousands of hands.Ridiculous. Fixed and the worst of apps.

Mark
29 March 2024
Comment from uk.trustpilot.com
I received a password reset email from william hill or someone purporting to be them. I was pretty sure I had signed up with an account with william hill in the past, but not longer had details for it. Since willhill.com is not the same domain as their website though, I suspected it might be a phishing attempt. I contacted them to check if emails from willhill.com were legit. I was asked for username,dob and security answer (I wasn't given the question). I explained that though I thought I may well have signed up ago, I no longer had the details. I didn't know my username (unless it was the email I had aready told them). I was told I would still need to give this info to proceed. Why do I need to answer security questions just to find out if the email is legitimate or phishing?

Taner and karolina
28 March 2024
Comment from uk.trustpilot.com
This company is so slimey. Restricts my account to 25 a week deposit. Well done as you done exactly what you wanted lost me many bets. My account is up. Rising reward slot played literally 1000s of spins on maximum bonus multiplier and still not had the bonus round. This is 100% fixed and you know it. You have ruined my experience with yourselves and I look at you like a big joke. We all like money william hill. You shouldn't treat people like this when you have met your match with punters that actually win more than they lose. You should suck it up and accept you can be beaten and honour your winners and congratulate them not infuriate and push them away. Like you don't have enough money. In shop is poor to make you feel like homeless tramp or something that's the vibes they give me no class at all. Winner bets being denied then have to prove your win and get paid hours later whats that about. Update. Wasted 2 hrs on live chat agents can't answer me. Judy just restricted my account as I asked for a deposit increase I saw this coming. Like the force you to not ask them nothing out of the thought of restrictions. Judy you need the sack and live agents you are all as useless as each other and supervisiors wow a waste of space.

John Fullerton
28 March 2024
Comment from uk.trustpilot.com
Horse racing prices are the worst out of the big 4, cash out odds are atrocious ,when available, no best odds guaranteed, I just use their site for distance betting and football

Jaffa Jaffa
28 March 2024
Comment from uk.trustpilot.com
Not been on william hill for a while decided to pop on.Same game like I always used to play.£411 gone in 41 minuets.They let me win some but always below what I deposited.So basically they have not changed.Absolutely disgusting.So far over £26,000 down.I also play paddy Power, again same game and I am £800 down and I have deposited the same amount in both and played them both the same amount of time.Goes to show that william hill is an absolute shambles, unfair towards customers and when you try speak to them, you get the same thing every time.Absolute joke of a gambling site

Mr Bahman Rahimi
28 March 2024
Comment from uk.trustpilot.com
Scam Basketball games here. I won a lot of money this month but they keep saying extra time and as my bets were under two ways with extras they say you last. Second there are games that they compute themself you lose under and back over. It happens every mins they project 128 you back under you lose you back them 130s you lose carry on 133 you lose back 135 you lose carry on 137 you lose this a scam theft by them. A one case 294 you lose. Disgrace Hill.

Lee Macfarlane
27 March 2024
Comment from uk.trustpilot.com
The biggest rob merchants around there stole 120 pounds out of my account. And have refused to give it back but trust me you scum buckets I will get it back fraud squad and police have been notified you really are scum

John Comerford
26 March 2024
Comment from uk.trustpilot.com
I have £2,000 on deposit with William Hill and they are refusing to allow me withdraw. claim they can't verify my account. I sent they 3 ID and 3 utility bills. even got them certified. they won't say what is wrong with what I provided - just holding on to my money. do not open an account. they are terrible

Ernest Matuizo
26 March 2024
Comment from uk.trustpilot.com
Terrible service and scam signed up for welcome offer to never actually receive it tried to speak with chat support all they say speak to a shop 😂 when I’ve signed up online

Robert Douglas
26 March 2024
Comment from uk.trustpilot.com
AFFORDABILLITY CHECK BOLL##KS......WHY ASK IF SOMEONE CAN AFFORD TO HAVE A BET AFTER THEY HAVE PAID BY DEBIT CARD, WHICH HAS COME DIRECTLY OUT OF THE PERSONS BANK ACCOUNT??????? SURELY THESE THINGS NEED TO BE ASKED BEFORE ANY BET IS PLACED OR PAID FOR?????????? NOW THE BETS WON AND IM INFORMED THAT IT MIGHT TAKE UPTO 12 WEEKS TO GET MY WINNINGS???????? PLUS IN THE MEANTIME IM NOT ALLOWED IN THE SHOP PREMISES,THIS IS PURE THEFT BY WILLIAM HILL BECAUSE I ALSO LOOSE THE INTEREST THIS WOULD HAVE MADE IN MY BANK ACCOUNT FOR 12 WEEKS,IVE EMAILED RACING POST,THEY WONT ROCK THE BOAT,THEY NEVER DO...IVE EMAILED MY MP LEE ANDERSON, IM HOPING LEE GETS BACK TO ME AS HE OPENS HIS MOUTH,IVE STARTED A CASE WITH IBAS THAT I CANT LOOSE AS THEY TOOK THE BET AND THE MONEY BEFORE HANDING ME A FORM ABOUT KNOWING YOUR CUSTOMER,GUESS WHAT THIS CUSTOMER ISNT GOING TO KEEP QUIET !!! IL SHOUT FROM THE ROOFTOPS TO STOP PEOPLE GAMBLING WITH THIS OUTFIT,INSTEAD OF FINING THESE £19 MILLION WHAT THE GAMBLING COMMISSION SHOULD HAVE DONE WAS REVOKE THEY'R LICENCE,IM CERTAIN THEY WOULD HAVE REVOKED MINE WHEN I HAD A BETTING SHOP FOR 20 YEARS IF I HAD TREATED PEOPLE THE WAY THESE DO.....WHERES THE REGULATION TO PROTECT PUNTERS FROM CROOKS LIKE THESE LOT WHO WITHOLD PAYMENT,RESTRICT ACCOUNTS,CLOSE ACCOUNTS, NOW HIDE BEHIND THIS AFFORDABILLITY BO##OCKS 🙈🙈🙈🙈

joseph
26 March 2024
Comment from uk.trustpilot.com
I have an account with William Hill which I use infrequently. Currently there is a positive balance in the account. However I can't access the account. When I go online for help an automated helpline is activated. When I have answered the security questions, they provide me with a temporary password to access the account. At that point the process comes to an unsuccessful conclusion because the account is locked. I have spent hours on line waiting for a supervisor who apparently is busy. This is the worst 'help' system I have ever encountered

Isobelle
25 March 2024
Comment from uk.trustpilot.com
If you have come here before deciding whether or not to open a WH acct, please DONT. Customer service is non existent. They have refused to give me information I need to raise a complaint with the authorities. Immoral doesn't begin to describe this lot.

steven thorpe
25 March 2024
Comment from uk.trustpilot.com
Biggest fix on the poker scene.Ever since 888 bought william Hill I rarely win on the poker because 888 ban me from their poker for being truthful.They kindly asked me to remove the william Hill poker account and I didn't.So they make it close to impossible for me to win any money instead.I used to clear £15 to £35 weekly on the daily freeroll when william Hill still owned william Hill and since 888 took over I barely win a couple of quid.Random? Nope.

Kevin Godley
25 March 2024
Comment from uk.trustpilot.com
Just don't seem to win if I get a bonus at 40p a spin I win small amounts meaning there is no point in having a gamble because its not worth withdrawal I'm about 300 down this mth already so dropped my deposit limit. I won spins on game that promised a win on every bonus spin yh it was for 40p each spin and nothing popped up meaning it's like I just got 5 wasted spins £2 in total after spending £40

Phillip
25 March 2024
Comment from uk.trustpilot.com
Finally got fed up with horrific returns on slots and closed my account after 20yrs of being a customer. Up until a couple of years ago you used to get the odd decent win to cover some of your losses but not anymore. Long runs of dead spins followed by a small win when 90% of your initial bankroll has gone then up and down a few quid till all gone. Every time without fail. Bonus rounds that give you some hope then pay zero followed by another bonus soon after that pays zero or 1 or 2 times stake, its just painful.Kept playing due to some insane trust that it must be just bad luck but it really is impossible to win anything on slots anymore. I've played long enough to realise its not random. It's manipulated randomness. Games designed to psychologically drain you of every penny. Then want more.If this is not the case then why allow reels to show a bonus round that pays zero. 15 free spin bonus rounds that pay zero. The sad thing is that when you press spin, the computer knows the payout before all the lights and noise so if its pre determined on that spin to give you zero, why pop in with a bonus round and make you watch 15 dead bonus spins.Had enough of the con now. Time to try another site. Loyalty means nothing with william hell. Its manipulated greed. Please avoid this site for slots. Don't do what I've done and trust the brand...you will wittle your bankroll here in no time.

customer
25 March 2024
Comment from uk.trustpilot.com
Enough is enough with this crap honestly I’ve never played a site so rigged it’s criminal just received 10 free spins on piranha pays every spin was dead not 1 penny won how is this random how can a bonus not pay a single win and that’s after pumping this crap with money for days. Massive complaint made to customer service and account deleted this place is without a doubt the biggest ripoff I’ve ever played AVOID this joke of a place there disgusting
con
13 April 2024
Comment from uk.trustpilot.com
Robbing bast****, £300 on absolutely no return on the vegas market, and to top it off all the odds are awful and the promotions are also shi**
Robbing bast****, £300 on absolutely no return on the vegas market, and to top it off all the odds are awful and the promotions are also shi**