William Hill PLAYER REVIEWS(4065)

Jayne Rees
19 August 2025
Comment from uk.trustpilot.com
Would give less than 1 star if possible- the spin games are a total rip off no bonus in over 400 spins on the same game bucket of bass! They don’t advertise the RTP like other sites (not surprising though) for a well known company you would think they want good reviews- don’t bother use another site! Customer service do t have any answers so just cut you off and the bot is an absolute useless tool!

Steve B.
19 August 2025
Comment from uk.trustpilot.com
William hill is one giant scam. Every game. Every bonus spin. Every jackpot drop feature. Totally rigged. Scum of the earth

John Cleere
18 August 2025
Comment from uk.trustpilot.com
visited several william hill shops but never again, the staff are rude miserable looking , not at all helpful . none of my friends will never visit any of their shops ,for a start you ask the staff to look up prices the go into panic mode , they are not in the least in a rush to look.you just say ok forget it , not trained in punters bets really . where the get these staff is a mystery

steven thorpe
18 August 2025
Comment from uk.trustpilot.com
Rigged beach donkeys. I'm on the hunt for idiots this Halloween and you are top of the oreos list for taking the biscuit out of poker. Fixing everything and making people play simulated games instead of being genuine. I see what others don't, must be IQ. U pick on people other than me and I've noticed you.Alot.Rigged like all casinos that claim rtp and rng are random, they run millions of simulations and pick and choose who wins not based on skills but based on how much they spend /lose and play stupidly. Eg their perfect customers.Wake up ladies and gentlemen.

Chris Handsome
17 August 2025
Comment from uk.trustpilot.com
Worst company ever don‘t use em

Gazi Metinol
17 August 2025
Comment from uk.trustpilot.com
I won 170 pound. Was waiting for and today I’m going to check my account and my account block. Just scam company …..

Angela Dee
16 August 2025
Comment from uk.trustpilot.com
if there was zero I would put zero, won a jackpot of £500 last week still waiting for it to pay out , contacted willie hill by e-mail and no reply , no good going to custoner complaints as they dont speak english thats if you get past the robots , next step in gambling commissioner and aldernay

Lee
16 August 2025
Comment from uk.trustpilot.com
Absulute joke of a cosino . Out for nothing but robbing people blind . Iv never won! Dead spin after dead spin ! Might aswell go to the cash machine people take 100 out rip it up and throw it down the drain because you aren't winning shit on this site !

H Pearce
16 August 2025
Comment from uk.trustpilot.com
Had an account with William Hill for many years. Without explanation my account was blocked in March (small amount of money still within the account). I have had several web chats and emails and still no access given to my account. I have asked for them to simply return my money and I will never use the company again, however, they won’t!! I still have not had an explanation why they choose to block the account. It’s a disgusting way for a company to behave!

Laura beesley
16 August 2025
Comment from uk.trustpilot.com
By far the worst gambling site going! Customer service is non existent and they just lock your account for no reason. I'd stay well CLEAR

Nigel Taylor
15 August 2025
Comment from uk.trustpilot.com
There’s not much more I can say done William Hill allow you to lose as much as you’d like until you start trying to win it back now I’m blocked from placing another bet they withdrew all the bonuses and free spins like that’s supposed to protect me and now I’ve got no chance of winning it back seems to be a bit of a track record here folk, save yourself the time and a lot of money by giving these a miss they are definitely not playing up to the fair return percentage policy! And we wonder why British companies registered in Gibraltar ?

Mollie McConnell
15 August 2025
Comment from uk.trustpilot.com
Lagging games holy jesus I'm in I'm out again use want the customer do better stop logging us out tried again there game disappeared again can't be bothered

Samuel Perry
15 August 2025
Comment from uk.trustpilot.com
Worst customer support I've ever experienced. Forced to go through robots or slow response emails. Cannot phone them.If you have an issue that isnt straight forward they just stop responding and you're screwed.

Holli Noir
15 August 2025
Comment from uk.trustpilot.com
This company is shamelessly abusing personal information to create clickbait. I've repeatedly received emails promising "free spins" or "free bets." However, every time I follow the links, I'm informed I'm not eligible for the promotion, despite the emails explicitly stating, "you've got 5 free spins" and "we are giving you 5 free spins."Their customer service is equally infuriating. When I try to chat with a team member, I'm stuck in an endless loop with a chatbot, presented with the same limited options repeatedly. It takes considerable persistence to finally connect with a human. Even then, after a lengthy wait, they send a new link only to tell me I'm still ineligible for the very promotion they directly offered me, claiming I was entitled to it. To make matters worse, they abruptly end the chat without any apology or opportunity to voice my frustration.It's clear they're merely trying to boost their website traffic and engagement statistics. This deceptive practice has left a terrible impression. While I understand that "5 free spins" might only be worth 50p, and it might seem trivial, it's about the principle. These companies take your personal information, then put you through a gauntlet of frustrating hoops just to sign up, only to treat you with utter disrespect. If 50p is so insignificant to me, imagine how little it means to a company worth £2.2 Billion

steven thorpe
13 August 2025
Comment from uk.trustpilot.com
William Hill poker is like a tube train, it's full of idiots and once your on board (tourney) u can't get off. It's all fixed and they know the destination before anyone at the table.I'm sick of seeing donkey players and obvious fixtures /bots playing and constantly winning with worse cards, always the river card saves them.Also when 3 people go all in because they are ace happy and they all have an A the other one comes out usually on the flop and they split the pot most of the time unless one hits a lucky 2 pair or trips yet when I go all in with AK or A anything and other people call with no A I am the only person who has one and I never see another on the board, how is that possibly random when that's 5 years of experience and I've literally played millions of poker hands over the years.This is rigged, simulated and if they don't want you to win you will not win and when you leave comments like this you will notice for a week or so you won't win anything because they don't like people telling the truth on sites like this and they have expensive lawyers whilst we are all just numbers /customers.

Darren Morrison
13 August 2025
Comment from uk.trustpilot.com
Reduced my deposit limits so my account was unplayable even performed a credit check from a previous address and came up with a £500 limit for a year down from £1000s I just closed my account which was also a nightmare a riot of a company AVOID

customerColin Hill
13 August 2025
Comment from uk.trustpilot.com
I’ve been trying to get some money refunded for over 12 months now to no avail I won £45 on a£5 free bet as soon as I tried to withdraw it they locked me out my account but excepted a deposit of £5 which they won’t refund either Corespondents have got me nowhere To get my money they want Pictures of me holding driving licence front and backPassport photos National ID card Bank statements showing current address A photo of me holding a hand written piece of paper with my username on it Plus numerous other things At one stage even money laundering was mentioned Who do they think I am pablo Escobar I’m 72 trying to get MY £49 backNo wonder the company is worth millions

DAVYWHITT
12 August 2025
Comment from uk.trustpilot.com
Bonus drop should be dropped all all together it just drops in the X constantly until Fridays then to rub salt in you win nowt anyways it’s just sooooooo annoying and needs to go

Kathryn
12 August 2025
Comment from uk.trustpilot.com
Change my review one star deposit gone on f all wins how can I try any bingo and slots game and never ever win??? It's not about luck it's utter greed good thing I have a deposit limit set here but this isn't right another month no luck shocking.

Stephen Askins
12 August 2025
Comment from uk.trustpilot.com
HAD A BET WITH WILLIAM HILL TODAY GOT TO WINNERS RANG UP ASK I SHOULD GET BACK TOLD COULD LET ME KNOW FOR 24 HOURS WILL NOT B USING WILLIAM HILL AGAIN TERRIBLE SERVICE PROFESSIONAL PUNTER

Julie Badley
12 August 2025
Comment from uk.trustpilot.com
Hardly any winning spins bonus under 5.00 plus hardly on it one of the worst ever sites to go on u rarely withdraw also

ricky singh
11 August 2025
Comment from uk.trustpilot.com
It's a scam do not sign up for the promotions

Jade Lindo
11 August 2025
Comment from uk.trustpilot.com
Absolutely fuming, got logged out of my game and told I've been put on a 24hour break!! I was even playing for long! Spent over and hour trying to speak to someone as I wanted to withdraw my money to then be told I need to send documents and bank statements!! Just going round in circles with online chat and they won't give me my money!! I been a loyal customer for years but this is the last straw, I will not give them another penny!!!! Avoid them

John
11 August 2025
Comment from uk.trustpilot.com
Playing on slots 10p spins and relise the game is taking 20p per spin when it clearly states 10p.piss take

Kathryn
11 August 2025
Comment from uk.trustpilot.com
Three stars for the chat as I have fun and it can be good to talk about things with people without being told off and having a laugh is good but as for wins well I can't win off their free spins or boost drop. I like luck but can't even win in bargain basement room cheap bingo for penny but won once in a year is crap lol the slots are good for have variety but I've lost hope in winning now I enjoy the chat instead. My luck with Willie certainly not exactly great lol

Julie Badley
11 August 2025
Comment from uk.trustpilot.com
Very bad casino im down loads wen they down u dont get ur money bak getting bonuses under 5.00 wen ive put load in another awfull site I woudnt recommend using it

Reviewer
10 August 2025
Comment from uk.trustpilot.com
They let you open account and make deposit and gamble. Then account is locked pending submittal of the following documents as they are based overseas: ID/passport/driving license, utility bill, proof of payment method. If you ask to close account they will only refund and monies owed upon receipt of the above documents, citing clause 11.8.3. I just dont feel comfortable sending my passport screenshot to an overseas registered company

Christian Hindmarsh
10 August 2025
Comment from uk.trustpilot.com
customer service is absoloutley amazing, so fast and always polite, big shout out to Van, 5 stars for you

Neil Townend
10 August 2025
Comment from uk.trustpilot.com
Few times I have opted in and staked promotional offers with WH and not received it. 1x I did so can't be locked out? Customer service conversations just keep going round in circles. Presume they just think you will get bored. Frustrating..

Jymgorn
10 August 2025
Comment from uk.trustpilot.com
AVOID!!!!... 100% RUBISH site!!!Similar and MANIPULATED Games...with FIXED bonus FS!!! No LOSE yours money in this 💩💩💩💩...

Robert Ashcroft
10 August 2025
Comment from uk.trustpilot.com
been playing big bass diamond up for the last 2 week,im on the x15, after spending about £50 to get there, playing 10p a go.....you need 3 Xsfor free spins......spent another £150.00 trying to get free spins.......all this at 10p a go......still not getting free spins because it will never give them you.....utter scam site that should be investigated, tried to contact customer support and got put onto a robot.....wtf, they use to have online chat but i guess they took it off due to that many people complaining........STAY AWAY FROM THIS SITE

Cherise H
10 August 2025
Comment from uk.trustpilot.com
Absolute scam of a company just out to steal your money. I also find it quite interesting that most of the reviews on here are of exactly the same nature! I opted in to the promo of depositing £10 and play, and then receive 200 free spins. So I did the deposit, and then when I went into the game I got locked out of my account. I then went in the online chat bot, which was an absolute nightmare. The staff are incompetent and don’t actually give a damn about your money being lost or the account issues. They ask you to send ‘selfies’ holding id and other documentation so you can access YOUR OWN money in the account - what a disgrace. Then, when I finally managed to get back into my account and qualify for the free spins, they locked me out again, and have said it will take ‘24 hours before you get the spins’ ok, so I wait…and wait….oh still waiting. No spins. Have raised a formal complaint but honestly, not expecting a response from them after reading all the other reviews which describe similar issues and experiences - all I can say is, stay away from these daylight robbers, you will end up losing money, and having to deal with complete and utter incompetence from a useless customer service team. Disgrace of a company.

E.George
09 August 2025
Comment from uk.trustpilot.com
No service at all did my part on setting up a new account they didn’t nothing is transparent or clear.

Mr Gittings
08 August 2025
Comment from uk.trustpilot.com
This is shocking... I only put on £10 and won £200 then they blocked me from gambling when i went into chat they stated they was worried about my gambling WTH it was only a tenner.. NO they did it to stop me winning more just imagine if i had won 1000s i am hoping they get fined millions again teach them for robbing people.

Joshua Ullah
08 August 2025
Comment from uk.trustpilot.com
Convinced 100% it's fixed in football games it's got to be what a shambless corruption the lot of them, the teams managers got to be. It's just hidden for MONEYYYYYYY gang of rats

DavT 86
08 August 2025
Comment from uk.trustpilot.com
Started lagging a game during the middle of a jackpot winning bonus free spins then kicked me off half way through the spins and wouldn't let me log back into the game, said connection issues yet I could go on any other game no problem. Bunch of Tobys!!

AJH
07 August 2025
Comment from uk.trustpilot.com
Played a little while tonight with a £20 deposit luckily had a nice win 👍 bonus rounds and features came up a couple of times on the slot game I play. I’ve been with William a while now no issues. Withdrawal was in my bank within 15 minutes tonight very good. Because of an increase in my time spent online this evening safer gambling has put me in a 30 minute time out, which I don’t mind at all it’s actually a good thing I’d say. I only play with what I can afford to lose as we all know it’s sheer luck gambling. So to keep it fun and exciting just a few £20 deposits here and there is enough for me.

steven thorpe
07 August 2025
Comment from uk.trustpilot.com
0 stars. Worst poker game of all time. Even rigged games in 50 years won't touch the closeness of the william Hill fixing.Sad days when professional gambling sites sell out to American max Profit companies. Ruins it.William Hill = 888 bulls tuff...Splendid. Fantastic. Marvellous. Super Special RIGGED TO BITS. Fantabulas. Splendikular. Codswallooooopbullcrap.10 out of 10 for being a donkey site and 0 out of 1000 for being genuine.FACT.

Edward Naylor
07 August 2025
Comment from uk.trustpilot.com
Slots are rigged so badly for the smallest payouts and no returns the amount of empty spins is outrageous.Another deposit 80 spins on big bass bonanza no bonus just dead great stuff.

Bailey Goodwin
07 August 2025
Comment from uk.trustpilot.com
Absolute joke of a company and system. Deposited my first £10 and my account was locked before even placing a bet. Have been trying for over a month to get my money back (I know it’s only £10, but not the point). Have had to deal with countless AI chatbots before being transferred 4-5 times, asked to take photos of documents in specific positions and order just to get £10 back. Operators have no idea what they’re doing. Avoid! Plenty of other agencies to go through.

Allan
07 August 2025
Comment from uk.trustpilot.com
This is a rigged site - they can deny it all they want.I have a video example that a slot spins in the 3rd bonus - then glitches and auto pushes the last bonus out .Sometimes you can tell when your set up to win- you know when the app auto refreshes and it’s like your put into a mirror of game.Pirate riptide Every day this week I played same slot - same amount (20p spins ) £25 and in 5 days this has never once spun into bonus.Strange was when I first played it it spun into wins on my daily bonus and gave an average payout - this I believe is called baiting .All week never to land on bonus - this is very odd.Going to upload a batch of videos online shortly so will try and see what others think

Blake Kirer
06 August 2025
Comment from uk.trustpilot.com
Was in Las Vegas and deposited into my Wyoming account by accident.I use to go hunting there with my dad before he passed away and didn’t see which state was selected.Contacted support who said I need to go to Wyoming to sport bet it to unlock the funds. I said no problem I’ll probably go out there later this year, expect my dad passed away so I never went.Been emailing and calling the last 2 days sending them documents to try to get my money refunded. They said sure, then they said No, then they asked to verify myself, then after they said no again.Now today I get into contact with them again, and now I have to wait another 24 hours for a case manager to review my account as support has no clue what’s going on…. Neither do I..? Why so many hoops? I sent everything requested.. did everything right on timely manner. Very frustrating, hoping this gets resolved so I can change my review Case ID: 1262743

Mr Gittings
06 August 2025
Comment from uk.trustpilot.com
Omg again £40 at 50p a spin and not even 1 bonus and won £3.60 at most they defo need looking into cause i think in the week days they turn off bonuses.That was the last i play on that robbing site.

Kelly
06 August 2025
Comment from uk.trustpilot.com
Created an account today, deposited £20, played it out and didn't really win! Deposited another £20 and the game stopped playing. So I came off it, went back on and it still wasn't paying. Logged out, then tried to log back in, it said "unable to log in, click here for customer support" so continued on to customer support, was told that after "security checks" were carried out they had closed my account and it will remain closed! Never gave me a reason as to why. Then, basically told me to jump through hoops to get my £20 back that I'd just deposited. I have to take and send photos of myself holding certain documents, one being a valid photo ID. I explained I don't current have any photo ID, I don't have a passport and I don't drive so no licence. But the "customer services operator Dessa" kept telling me I need to send the valid documents in order for them to release the funds and to make sure it's going back to the right person. I deposited with a debit card, so surely it would be returned to that said card? Honestly the worst gambling site I've ever had to deal with! Customer services is shocking, so they can keep my £20 and let it grow in their account and maybe use it to hire staff that actually answer their customers questions.

Adam Ricky
05 August 2025
Comment from uk.trustpilot.com
Avoid!!! They put you on time out automatically. Deposited once and used the winnings to bet. Whenever I place a bet let’s say 1k I get timed out. No access to my bet, cash out nothing!!! Scam! Timed out for three hours!!! Enough to know by the time the time out expires my bet is done and I can’t cash out if isl wanted. Been timed out. Withdrawal declined even after sending documents cl. Avoid go Betway or bet365. Especially Betway never an issue with withdrawal never

Scott Johnson
05 August 2025
Comment from uk.trustpilot.com
Scammers steal ur money and dont even win a penny i just waisted 40 and dint even win 2 quid.

Andy Wren
04 August 2025
Comment from uk.trustpilot.com
just an update after over 10 hours of chat (nobody to phone] i still have not recieved money, i have given up, i will find another bookmaker that i can trust i will go to reviews first, william hill was a big mistake, a mistake that i will put down to experience

Jessica
04 August 2025
Comment from uk.trustpilot.com
Terrible but have learned they use AI which can predict and manipulate behaviour in a negative way .. not sure if anyone else has noticed..

Mr Andrew Forsythe
04 August 2025
Comment from uk.trustpilot.com
Fishing frenzy the big catch game. SCAM... The basket fills with fish and empties 1-2 times then fills and shakes. Continues to fill for 4-5 times the amount of time it took to originally empty and still doesn't. AVOID! UTTER SCAM!!!
izidson neves
19 August 2025
Comment from uk.trustpilot.com
The worst casino ever in my life, I’ve spend 2800£ I never had a return, only losing, I never had a scatter or bonus, all day the same, only 5p returning, and the customer services says all time the same, that’s the games is fairnesses and is in the law, but the most annoying is when you play and have problem they don’t answers about your problem and ignores you. Worst, those donkey
The worst casino ever in my life, I’ve spend 2800£ I never had a return, only losing, I never had a scatter or bonus, all day the same, only 5p returning, and the customer services says all time the same, that’s the games is fairnesses and is in the law, but the most annoying is when you play and have problem they don’t answers about your problem and ignores you. Worst, those donkey