Quinnbet PLAYER REVIEWS(2020)
Helen P
08 April 2025
Comment from uk.trustpilot.com
Very helpful response from Anna in the customer service team, when I had a problem with withdrawing to my debit card. Anna understood the issue and resolved it promptly. Thank you!
Very helpful response from Anna in the customer service team, when I had a problem with withdrawing to my debit card. Anna understood the issue and resolved it promptly. Thank you!
Reply
MISS K FISHER
07 April 2025
Comment from uk.trustpilot.com
Won and paid out. No messing about. Would highly recommend
Won and paid out. No messing about. Would highly recommend
Reply
alen
05 April 2025
Comment from uk.trustpilot.com
Samanta was very helpfull and answer all my questions in a sec.
Samanta was very helpfull and answer all my questions in a sec.
Reply
Craig Hallowell-Evans
05 April 2025
Comment from uk.trustpilot.com
Exceptional customer service, had a small issue with removing an old payment method from my account, a 2 minute live chat with "Bláithín" and it was all sorted, 10/10
Exceptional customer service, had a small issue with removing an old payment method from my account, a 2 minute live chat with “Bláithín” and it was all sorted, 10/10
Reply
AGD
04 April 2025
Comment from uk.trustpilot.com
I have held an account with Quinnbet casino for some time, but play on it only sporadically. After a recent day or two of playing more frequently, the casino reasonably wanted to suspend temporarily my gameplay whilst they checked that I am playing within my financial means, which they did by asking me for a recent payslip.The manner in which they executed this was far from desirable, however, and well below the standard of the equivalent process at any of the many other UK casinos at which I have held an account. I was first forcibly logged out of the casino and prevented from logging back in. I was then sent an email, asking me to send them a recent payslip via unsecured email. I was happy to provide the document, but not via unencrypted email, so a reasonable compromise was suggested that I send the document via their Live Chat support team, which I did later that same day.As I was unable to log in to the casino during this time, I asked that they return the remaining credit balance of my casino account to my bank account by instant banking payment - the same method I had used to make my deposits to the casino. They initially refused, but after I pressed the matter, they confirmed that they had sent the payment to my bank. I received no such payment at my bank and when I queried this, I was told that they had returned the money via the debit card associated with the same bank account. There is no reason that such debit card payments cannot be virtually instant (SkyVegas typically processes debit card withdrawals on that basis, for example), but Quinnbet insisted that this can take 3-5 business days. Even the longest payment cycle for such a payment should not take longer than 3 days, of course. After 5 days of still not having received the funds, I requested the tracking details for the payment transaction that the casino claimed to have made 1 week earlier. The casino has been entirely unresponsive to all correspondence since having claimed to make the payment.When a reputable casino has a safer gambling concern regarding a customer, the usual practice is to suspend the customer's gameplay, but not to forcibly eject the customer entirely from their casino account. If I had retained access to my casino account when gameplay was suspended, I would have been able to request an instant banking payment of my remaining balance myself and I would have received the funds within a few minutes at most.The forcible ejection from my account also interrupted an ongoing game that I was in the middle of playing, and which appears to have been autocompleted by the game provider, resulting in the unnecessary loss of the money that I had already staked on the game. Quinnbet said that they would look into this matter, but of course they have given no indication of having done so, even though more than 1 week has passed.Having sent the document that they initially requested, Quinnbet replied to ask for an non-redacted bank statement that showed the salary entering my bank account. I queried why this was necessary and, if so, why the casino had not asked for this up front along with their request for the payslip. The casino refused to explain this increase in scope of requested documentation, other than to say that it is in line with what they are permitted to request by the UKGC.It is always "interesting" when casinos justify their actions by reference to what they are permitted to do by the regulator, yet freely ignore the obligations that the same regulator imposes upon them - such as not preventing customers from freely withdrawing their funds.I explained that I have genuine concerns about their security practices, given that they had just asked me to send a sensitive financial document via an unsecured email channel - a practice that both the Information Commissioner Office and the National Cyber Security Centre recommend against, but my concerns were dismissed.The casino does not appear to be acting in good faith: they refuse to respond to my reasonable questions and they seem to have deliberately slow-walked my withdrawal request as leverage for me to comply with their unexplained request that I deliver sensitive documents via unsecure meansIf Quinnbet has a genuine concern about the affordability of my gameplay, then restricting my access to the funds remaining in my casino account seems like a very counterintuitive response. Their total lack of response for the last several days is beyond frustrating and causes me to question their trustworthiness and the degree to which they value their customers.UPDATED:5-Apr-25Now Quinnbet finally admit: the payment they repeatedly claimed to have made on 28th March was not actually completed. They are "investigating", but still refuse to simply make payment or answer any direct questions.
I have held an account with Quinnbet casino for some time, but play on it only sporadically. After a recent day or two of playing more frequently, the casino reasonably wanted to suspend temporarily my gameplay whilst they checked that I am playing within my financial means, which they did by asking me for a recent payslip.The manner in which they executed this was far from desirable, however, and well below the standard of the equivalent process at any of the many other UK casinos at which I have held an account. I was first forcibly logged out of the casino and prevented from logging back in. I was then sent an email, asking me to send them a recent payslip via unsecured email. I was happy to provide the document, but not via unencrypted email, so a reasonable compromise was suggested that I send the document via their Live Chat support team, which I did later that same day.As I was unable to log in to the casino during this time, I asked that they return the remaining credit balance of my casino account to my bank account by instant banking payment – the same method I had used to make my deposits to the casino. They initially refused, but after I pressed the matter, they confirmed that they had sent the payment to my bank. I received no such payment at my bank and when I queried this, I was told that they had returned the money via the debit card associated with the same bank account. There is no reason that such debit card payments cannot be virtually instant (SkyVegas typically processes debit card withdrawals on that basis, for example), but Quinnbet insisted that this can take 3-5 business days. Even the longest payment cycle for such a payment should not take longer than 3 days, of course. After 5 days of still not having received the funds, I requested the tracking details for the payment transaction that the casino claimed to have made 1 week earlier. The casino has been entirely unresponsive to all correspondence since having claimed to make the payment.When a reputable casino has a safer gambling concern regarding a customer, the usual practice is to suspend the customer’s gameplay, but not to forcibly eject the customer entirely from their casino account. If I had retained access to my casino account when gameplay was suspended, I would have been able to request an instant banking payment of my remaining balance myself and I would have received the funds within a few minutes at most.The forcible ejection from my account also interrupted an ongoing game that I was in the middle of playing, and which appears to have been autocompleted by the game provider, resulting in the unnecessary loss of the money that I had already staked on the game. Quinnbet said that they would look into this matter, but of course they have given no indication of having done so, even though more than 1 week has passed.Having sent the document that they initially requested, Quinnbet replied to ask for an non-redacted bank statement that showed the salary entering my bank account. I queried why this was necessary and, if so, why the casino had not asked for this up front along with their request for the payslip. The casino refused to explain this increase in scope of requested documentation, other than to say that it is in line with what they are permitted to request by the UKGC.It is always “interesting” when casinos justify their actions by reference to what they are permitted to do by the regulator, yet freely ignore the obligations that the same regulator imposes upon them – such as not preventing customers from freely withdrawing their funds.I explained that I have genuine concerns about their security practices, given that they had just asked me to send a sensitive financial document via an unsecured email channel – a practice that both the Information Commissioner Office and the National Cyber Security Centre recommend against, but my concerns were dismissed.The casino does not appear to be acting in good faith: they refuse to respond to my reasonable questions and they seem to have deliberately slow-walked my withdrawal request as leverage for me to comply with their unexplained request that I deliver sensitive documents via unsecure meansIf Quinnbet has a genuine concern about the affordability of my gameplay, then restricting my access to the funds remaining in my casino account seems like a very counterintuitive response. Their total lack of response for the last several days is beyond frustrating and causes me to question their trustworthiness and the degree to which they value their customers.UPDATED:5-Apr-25Now Quinnbet finally admit: the payment they repeatedly claimed to have made on 28th March was not actually completed. They are “investigating”, but still refuse to simply make payment or answer any direct questions.
Reply
Phillip Witchard
01 April 2025
Comment from uk.trustpilot.com
Had a couple of pence left that normally just turns in to cash but this time in never and i was excluded from the reload bonus They treat you well at first but once they got you as a customer they change up on you real quick Plenty of other casinos out there who will value your £££
Had a couple of pence left that normally just turns in to cash but this time in never and i was excluded from the reload bonus They treat you well at first but once they got you as a customer they change up on you real quick Plenty of other casinos out there who will value your £££
Reply
Daniel Johnson
31 March 2025
Comment from uk.trustpilot.com
Deposited over 400 pounds on games and roulette not won a dime..
Deposited over 400 pounds on games and roulette not won a dime..
Reply
Kevin Merry
30 March 2025
Comment from uk.trustpilot.com
After some nice wins for a conservative punter ...my withdraws got slower and slower ...I'm now waiting for an amount under £100 to be sent to my bank,this is now 3 days on ...customer service say they can't help because it's being delt with the verification team ..verification team need forms of i.d ...which to my best knowledge i have sent ....in my opinion regarding this situation quinn are happy to take my money ..but stalling on paying what's owed...
After some nice wins for a conservative punter …my withdraws got slower and slower …I’m now waiting for an amount under £100 to be sent to my bank,this is now 3 days on …customer service say they can’t help because it’s being delt with the verification team ..verification team need forms of i.d …which to my best knowledge i have sent ….in my opinion regarding this situation quinn are happy to take my money ..but stalling on paying what’s owed…
Reply
Rebecca Scarlett
28 March 2025
Comment from uk.trustpilot.com
If I could give below zero I would! Horrible company! On Tuesday I won a large sum of money from a small deposit! Fast forward to today with over ten emails sent asking for an update on my withdrawal and now since yesterday no reply I have just raised the issue with resolver! Please do not play on this site! Please!
If I could give below zero I would! Horrible company! On Tuesday I won a large sum of money from a small deposit! Fast forward to today with over ten emails sent asking for an update on my withdrawal and now since yesterday no reply I have just raised the issue with resolver! Please do not play on this site! Please!
Reply
Rob bolitho
28 March 2025
Comment from uk.trustpilot.com
Happy to take your money, closes your account when you win, avoid this bookmaker at all costs
Happy to take your money, closes your account when you win, avoid this bookmaker at all costs
Reply
Barry
28 March 2025
Comment from uk.trustpilot.com
The live blackjack is fix I have played live blackjack on many sites and this on has to be the worst one iv been on
The live blackjack is fix I have played live blackjack on many sites and this on has to be the worst one iv been on
Reply
David Mansfield
27 March 2025
Comment from uk.trustpilot.com
Siobgan was very helpful and knowledgeable ,solved my deposit/ withdrawal problem very quickly, EXCELLENT
Siobgan was very helpful and knowledgeable ,solved my deposit/ withdrawal problem very quickly, EXCELLENT
Reply
Silas Tomlinson
25 March 2025
Comment from uk.trustpilot.com
Pathetic company.Had a little win ( $1k )asked for verification which was promptly sent then closed account no reason given.I am a elderly guy been gambling 40 plus years
Pathetic company.Had a little win ( $1k )asked for verification which was promptly sent then closed account no reason given.I am a elderly guy been gambling 40 plus years
Reply
Tom Palmer
24 March 2025
Comment from uk.trustpilot.com
Awful company please look elsewhere ! They hold your money and suspend your account so you can’t access it.
Awful company please look elsewhere ! They hold your money and suspend your account so you can’t access it.
Reply
Matthew
24 March 2025
Comment from uk.trustpilot.com
Slots closing. Logging out of the site. Not recovering spins. Asked for transaction history on slots to be emailed. Completely ignored. Be aware the company do not care one bit. Of course, after reading this. You will scroll down to the soon posted response of dribble and patter from quinn bet about how this is somehow my issue and slots are robust blah blah blah. Youve got 28 days to send the transaction history. As requested twice on email. The gambling commission will be informed. Thanks for spitting me out the other side of your revolving door of careless cash grabbing. Cant wait to find a slot company that can, play fair on slots (quinn does). Provide a respectful and caring service when required. Not stone cold service. Embarrassed for you.
Slots closing. Logging out of the site. Not recovering spins. Asked for transaction history on slots to be emailed. Completely ignored. Be aware the company do not care one bit. Of course, after reading this. You will scroll down to the soon posted response of dribble and patter from quinn bet about how this is somehow my issue and slots are robust blah blah blah. Youve got 28 days to send the transaction history. As requested twice on email. The gambling commission will be informed. Thanks for spitting me out the other side of your revolving door of careless cash grabbing. Cant wait to find a slot company that can, play fair on slots (quinn does). Provide a respectful and caring service when required. Not stone cold service. Embarrassed for you.
Reply
Paige
23 March 2025
Comment from uk.trustpilot.com
Always empty games even bonuses. Gets you up to a certain amount then takes it right back just as quick.
Always empty games even bonuses. Gets you up to a certain amount then takes it right back just as quick.
Reply
Michael 'Fat George' Mac
23 March 2025
Comment from uk.trustpilot.com
This company knows what it is doing and is not afraid to pay out and deservedly gets good reviews in a saturated and generally poor marketplace.Their site is a bit old fashioned and but if you are old school, this suits fine and they cover a vast range of markets. I have no doubt they will expand further.
This company knows what it is doing and is not afraid to pay out and deservedly gets good reviews in a saturated and generally poor marketplace.Their site is a bit old fashioned and but if you are old school, this suits fine and they cover a vast range of markets. I have no doubt they will expand further.
Reply
Lee Scott
20 March 2025
Comment from uk.trustpilot.com
Paid up on time with withdrawals, mostly within the hour.Bets settled almost instantly. Slightly limited options on non football markets.A few niggles with the operating systems but nothing too difficult to negotiate. ALWAYS promoting gamble aware ! And easy to access.As an ex manager of Ladbrokes I can safely recommend this company. PS I am currently saving up to go to South America in November, so I decided to self excluded from all online gambling sites for 6 months including QuinnBet, this was done and completed within 2 minutes. WELL DONE QUINNBET 👏
Paid up on time with withdrawals, mostly within the hour.Bets settled almost instantly. Slightly limited options on non football markets.A few niggles with the operating systems but nothing too difficult to negotiate. ALWAYS promoting gamble aware ! And easy to access.As an ex manager of Ladbrokes I can safely recommend this company. PS I am currently saving up to go to South America in November, so I decided to self excluded from all online gambling sites for 6 months including QuinnBet, this was done and completed within 2 minutes. WELL DONE QUINNBET 👏
Reply
Craig
20 March 2025
Comment from uk.trustpilot.com
You will get your money if you win . C service , hard work. But they do pay and are trustworthy .
You will get your money if you win . C service , hard work. But they do pay and are trustworthy .
Reply
Lorraine Whitmarsh
15 March 2025
Comment from uk.trustpilot.com
I’m completely confused I have a net deposit monthly limit. Usually this either resets every 30 days or on the first of each month. I started playing on this site on the 13th of feb on the website it stats that it’s monthly limit runs from the first of the month to the last day of the month. So I was surprised when I could not deposit on the 03rd of the month when I had not hit my limit in those three days. Support advised that it was in a 30 day reset so would be able to deposit on the 15th which was 30 days after my first deposit which made sense. Went to deposit today and couldn’t now am being told I can’t deposit until the 22nd as I hit my limit in the 20th of feb which means it’s 35 days from first deposit not 30 so confused as if I had hit my limit on the 20th of feb why was I still able to deposit untill the 03rd of march
I’m completely confused I have a net deposit monthly limit. Usually this either resets every 30 days or on the first of each month. I started playing on this site on the 13th of feb on the website it stats that it’s monthly limit runs from the first of the month to the last day of the month. So I was surprised when I could not deposit on the 03rd of the month when I had not hit my limit in those three days. Support advised that it was in a 30 day reset so would be able to deposit on the 15th which was 30 days after my first deposit which made sense. Went to deposit today and couldn’t now am being told I can’t deposit until the 22nd as I hit my limit in the 20th of feb which means it’s 35 days from first deposit not 30 so confused as if I had hit my limit on the 20th of feb why was I still able to deposit untill the 03rd of march
Reply
Colin McCauley
14 March 2025
Comment from uk.trustpilot.com
Just needed a little assistance with something and Anna was very quick and helpful at sorting out an issue I raised.
Just needed a little assistance with something and Anna was very quick and helpful at sorting out an issue I raised.
Reply
MIsa
14 March 2025
Comment from uk.trustpilot.com
Sport bet ok but games one big joke. Stake 2 pounds winning in bonus less 100 pounds. 99 percent bonuaes lesa 100 pounds and for bonus need many many spins.
Sport bet ok but games one big joke. Stake 2 pounds winning in bonus less 100 pounds. 99 percent bonuaes lesa 100 pounds and for bonus need many many spins.
Reply
Dee
13 March 2025
Comment from uk.trustpilot.com
Fiona g was very helpful but had to message for my money to be withdrawn but othert than that she was so helpful got my money processed in 5 mins Thanks
Fiona g was very helpful but had to message for my money to be withdrawn but othert than that she was so helpful got my money processed in 5 mins Thanks
Reply
dirkdigalo
13 March 2025
Comment from uk.trustpilot.com
Used to be an ok site but once the site was overhauled it lost all its good slot games, and the rubbish slots that there is do not give bonuses or pay out more than £1.30 spent over £500 and not one return been told that slot companies have pulled out with this lot because they were changing the RGN's so that players couldn't win reasonably most likely true as they all of a sudden when the site was overhauled players have stopped winning as many other reviews will tell you, avoid and stick with a reputable website
Used to be an ok site but once the site was overhauled it lost all its good slot games, and the rubbish slots that there is do not give bonuses or pay out more than £1.30 spent over £500 and not one return been told that slot companies have pulled out with this lot because they were changing the RGN’s so that players couldn’t win reasonably most likely true as they all of a sudden when the site was overhauled players have stopped winning as many other reviews will tell you, avoid and stick with a reputable website
Reply
MILO DUNPHY
13 March 2025
Comment from uk.trustpilot.com
Very helpful and polite, a pleasure to deal with
Very helpful and polite, a pleasure to deal with
Reply
Ingrid
12 March 2025
Comment from uk.trustpilot.com
Been contacting support for last three months - trying to release my money after a profitable account- takes more than two weeks to reply - live chat just tell me the process is still under review and I will be contacted but they don’t reply to emails nor contact me - can you please respond to my emails ingridcussy
Been contacting support for last three months – trying to release my money after a profitable account- takes more than two weeks to reply – live chat just tell me the process is still under review and I will be contacted but they don’t reply to emails nor contact me – can you please respond to my emails ingridcussy
Reply
Oliver Snelling
12 March 2025
Comment from uk.trustpilot.com
They don’t honour sign up promotions and refuse to payout even when all requirements are met. Avoid as not trustworthy.
They don’t honour sign up promotions and refuse to payout even when all requirements are met. Avoid as not trustworthy.
Reply
Gareth Welham
11 March 2025
Comment from uk.trustpilot.com
Fantastic customer service, was speaking to Sarah earlier regarding offers for Cheltenham, helped me out with that and also gave me a free bet to use! Withdrawals also in your account within a couple of hours 🙌
Fantastic customer service, was speaking to Sarah earlier regarding offers for Cheltenham, helped me out with that and also gave me a free bet to use! Withdrawals also in your account within a couple of hours 🙌
Reply
Lucy Charles
11 March 2025
Comment from uk.trustpilot.com
Sarah is truly the definition of a star employee ! Knowledge, fast acting and generally pleasant to deal with, she would restore your faith in customer service altogether! During the busy betting period she was patient and explained everything to me perfectly. Great service
Sarah is truly the definition of a star employee ! Knowledge, fast acting and generally pleasant to deal with, she would restore your faith in customer service altogether! During the busy betting period she was patient and explained everything to me perfectly. Great service
Reply
Martin
10 March 2025
Comment from uk.trustpilot.com
Brilliant service was talking to a girl call Ciara great to deal with very good service
Brilliant service was talking to a girl call Ciara great to deal with very good service
Reply
Sean Murph
10 March 2025
Comment from uk.trustpilot.com
Giving a 2 star as since the new upgrade casino game selection is very poor. Half the games don't load(have tried the troubleshooting guidance but still no joy) Finding sire very sluggish.Also withdrawal times have increased. Used to be processed within 1-1.5 hours but hour now its longer hours and even the next day. I do get its 24 hours processing time but need to be on par with other sites. Please bring back old game selections. Hope review will change over time
Giving a 2 star as since the new upgrade casino game selection is very poor. Half the games don’t load(have tried the troubleshooting guidance but still no joy) Finding sire very sluggish.Also withdrawal times have increased. Used to be processed within 1-1.5 hours but hour now its longer hours and even the next day. I do get its 24 hours processing time but need to be on par with other sites. Please bring back old game selections. Hope review will change over time
Reply
Scott
07 March 2025
Comment from uk.trustpilot.com
SCUM SITE Thought I would give this site one last bash! Why did I bother another £50 on 20p spins on doghouse 1 bonus paid £1.16 the trigger starts at £1 It’s honestly laughable don’t get me wrong I’ve lost on other sites but not as bad as this one, it’s actually so far criminal I can only think they must pay the gambling commission off! Honestly avoid like the plague lesson definitely learnt now! Disgusting! 🤢
SCUM SITE Thought I would give this site one last bash! Why did I bother another £50 on 20p spins on doghouse 1 bonus paid £1.16 the trigger starts at £1 It’s honestly laughable don’t get me wrong I’ve lost on other sites but not as bad as this one, it’s actually so far criminal I can only think they must pay the gambling commission off! Honestly avoid like the plague lesson definitely learnt now! Disgusting! 🤢
Reply
Craig
06 March 2025
Comment from uk.trustpilot.com
Not a great experience at first. But everything has been resolved and appreciate your help. Thanks
Not a great experience at first. But everything has been resolved and appreciate your help. Thanks
Reply
Scott
06 March 2025
Comment from uk.trustpilot.com
AVIOD THE SLOTS This company seriously needs to be looked into, £130 on 20p spins not one bonus also logs you out the site when it gets your loss limits up on the game! It’s actually criminal Please don’t come back with your auto generated messages that’s the slots pay at random! It’s bullshit at its finest
AVIOD THE SLOTS This company seriously needs to be looked into, £130 on 20p spins not one bonus also logs you out the site when it gets your loss limits up on the game! It’s actually criminal Please don’t come back with your auto generated messages that’s the slots pay at random! It’s bullshit at its finest
Reply
Ykieres
04 March 2025
Comment from uk.trustpilot.com
I made 2 withdrawals one on the 2 march and second one was on the 28 feb it's been 2 days now still not process yet I tried a number of times to email customer service it's a big joke you never get a proper reply don't even bother to msg on live chat support neither its bot .i have send them email after email send all the documents they requested still after 3 days my withdrawal of 1000 and 800 has not been processed.i am taking this further.Do not registered on here this site is a big scam they will quickly take your deposit if u win forget about getting this money. quinnbet are not a casino I recommend and I think those reviews on here are fake
I made 2 withdrawals one on the 2 march and second one was on the 28 feb it’s been 2 days now still not process yet I tried a number of times to email customer service it’s a big joke you never get a proper reply don’t even bother to msg on live chat support neither its bot .i have send them email after email send all the documents they requested still after 3 days my withdrawal of 1000 and 800 has not been processed.i am taking this further.Do not registered on here this site is a big scam they will quickly take your deposit if u win forget about getting this money. quinnbet are not a casino I recommend and I think those reviews on here are fake
Reply
Olfrost
04 March 2025
Comment from uk.trustpilot.com
So I have been playing here for a while! Always been great, never had any issue... until the site all changed last week. I had two very good wins yesterday both over a thousand pounds, i tried withdraw the 1st win and ended up having to do it in 3 seperate transactions, recieved these winnings last night all good then I win another 1000 and try to withdraw to the same method and it says invalid payment option! I try to contact live help (yesterday afternoon) and have zero response and also email quinnbet with zero response. I have tried again this morning to withdraw my thousand pounds and still can't and still getting the same message invalid payment method. I would like this resolved ASAP but don't seem to be getting any help or interaction. I hope I don't have to take it even further with my complaint as I used to love this site! Laura bland
So I have been playing here for a while! Always been great, never had any issue… until the site all changed last week. I had two very good wins yesterday both over a thousand pounds, i tried withdraw the 1st win and ended up having to do it in 3 seperate transactions, recieved these winnings last night all good then I win another 1000 and try to withdraw to the same method and it says invalid payment option! I try to contact live help (yesterday afternoon) and have zero response and also email quinnbet with zero response. I have tried again this morning to withdraw my thousand pounds and still can’t and still getting the same message invalid payment method. I would like this resolved ASAP but don’t seem to be getting any help or interaction. I hope I don’t have to take it even further with my complaint as I used to love this site! Laura bland
Reply
The man
04 March 2025
Comment from uk.trustpilot.com
I was supposed to be given the loss bonus which is 2x play through but was given the loyalty bonus which is based on winning by mistake the difference being a 35x play through before money is withdrawalableI tried to contact about getting this changed over or having the winnings transferred Tom me as I had already played 2x I had little to no response for nearly 24hours in the meantime by a miracle managed to play through the 35x wagering requirement and had money to play but was guaranteed 140 pound when gone through very likely to be more when go through the money to then get an email to say they had taken that money and given me the correct bonus right back down and have to go through 2x again Low and behold I try play through that and absolutely nothing I’ve been completely ripped offI’m waiting for a a reply but nothing don’t here anything back for hours/days I cannot believe it Update I have been given what I had won so I am happy about this I would of put it to 5 stars but the wait times at the minute for answers are not good it wasn’t like that before the website change I hope this can go back to how it was before then
I was supposed to be given the loss bonus which is 2x play through but was given the loyalty bonus which is based on winning by mistake the difference being a 35x play through before money is withdrawalableI tried to contact about getting this changed over or having the winnings transferred Tom me as I had already played 2x I had little to no response for nearly 24hours in the meantime by a miracle managed to play through the 35x wagering requirement and had money to play but was guaranteed 140 pound when gone through very likely to be more when go through the money to then get an email to say they had taken that money and given me the correct bonus right back down and have to go through 2x again Low and behold I try play through that and absolutely nothing I’ve been completely ripped offI’m waiting for a a reply but nothing don’t here anything back for hours/days I cannot believe it Update I have been given what I had won so I am happy about this I would of put it to 5 stars but the wait times at the minute for answers are not good it wasn’t like that before the website change I hope this can go back to how it was before then
Reply
Phuong T N
04 March 2025
Comment from uk.trustpilot.com
I made 3 withdrawals, one on the 2/3 & two on the 3/3. Both withdrawals made on the 3rd took about a day, so I find it odd that my first withdrawal has not been processed/received yet but the later ones have.I tried to speak to their customer service, but there is no response from either of their live chat or email.Edit: Amy contacted me via email and processed the withdrawal and i received it immediately. That's appreciated Amy, thank you.
I made 3 withdrawals, one on the 2/3 & two on the 3/3. Both withdrawals made on the 3rd took about a day, so I find it odd that my first withdrawal has not been processed/received yet but the later ones have.I tried to speak to their customer service, but there is no response from either of their live chat or email.Edit: Amy contacted me via email and processed the withdrawal and i received it immediately. That’s appreciated Amy, thank you.
Reply
Jack Rackley
04 March 2025
Comment from uk.trustpilot.com
Changed there system recently. Nothing but problems since. Spoke to customer service about my 10 percent weekly bonus (never had issues before) apparently it’s credited right and £4.80 is 10 percent of £442.50 🤦♂️ Even sent the photos from there site showing 7 day deposit / loss.
Changed there system recently. Nothing but problems since. Spoke to customer service about my 10 percent weekly bonus (never had issues before) apparently it’s credited right and £4.80 is 10 percent of £442.50 🤦♂️ Even sent the photos from there site showing 7 day deposit / loss.
Reply
Supr Doopr
03 March 2025
Comment from uk.trustpilot.com
I used to like this site and spent a lot with them.Something has changed, they have improved the website but the service has gone.Dont even bother with chat function its pointlessUsed to be 2 hour payout now its 24 hours at least and you may as well go to a site that does instant payout.
I used to like this site and spent a lot with them.Something has changed, they have improved the website but the service has gone.Dont even bother with chat function its pointlessUsed to be 2 hour payout now its 24 hours at least and you may as well go to a site that does instant payout.
Reply
Scott
03 March 2025
Comment from uk.trustpilot.com
Took out there welcome offer placed qualifying £10 bet which settled 48 hours ago, no free bets credited and just being ignored via live chat! Slots games freeze constantly and kick you out I would avoid this site
Took out there welcome offer placed qualifying £10 bet which settled 48 hours ago, no free bets credited and just being ignored via live chat! Slots games freeze constantly and kick you out I would avoid this site
Reply
Leon
03 March 2025
Comment from uk.trustpilot.com
I've just signed up today and bet £10 as the offer was get £20 in free bets.Despite my bet settling more than 5 hours ago I haven't got a free bet.I've contacted them on live chat and email with no reply.Terrible first impression for a new customer
I’ve just signed up today and bet £10 as the offer was get £20 in free bets.Despite my bet settling more than 5 hours ago I haven’t got a free bet.I’ve contacted them on live chat and email with no reply.Terrible first impression for a new customer
Reply
Dan
03 March 2025
Comment from uk.trustpilot.com
The customer support is extremely quick for a casino. They sort the issue out on the spot as opposed to stalling like other Casinos. Anna, one of the staff members helped with a withdrawal issue within minutes.
The customer support is extremely quick for a casino. They sort the issue out on the spot as opposed to stalling like other Casinos. Anna, one of the staff members helped with a withdrawal issue within minutes.
Reply
AW R
03 March 2025
Comment from uk.trustpilot.com
Probably the slowest withdrawal casino out there. Been waiting 20 hours for £100 and can’t see if it’s even been processed. There’s no progression or details on your withdrawal. To deposit it takes seconds but to withdraw it takes days 🤣🤣
Probably the slowest withdrawal casino out there. Been waiting 20 hours for £100 and can’t see if it’s even been processed. There’s no progression or details on your withdrawal. To deposit it takes seconds but to withdraw it takes days 🤣🤣
Reply
Jack
01 March 2025
Comment from uk.trustpilot.com
Rigged casino, played roulette with 77% board coverage and on 3 separate occasions, playing 5 spins each time missed every spin. The odds of missing 5 consecutive with this board coverage are 1/1560 to miss effectively 15 spins in a row at board coverage 77% is 1 in 3.6 billion
Rigged casino, played roulette with 77% board coverage and on 3 separate occasions, playing 5 spins each time missed every spin. The odds of missing 5 consecutive with this board coverage are 1/1560 to miss effectively 15 spins in a row at board coverage 77% is 1 in 3.6 billion
Reply
Rachel Swain
28 February 2025
Comment from uk.trustpilot.com
Done 3 separate withdrawals and it's been well over 24 hours and still nothing withdrawals all pending still. Live chat no one seems to be answering. Quinnbet what is going on??
Done 3 separate withdrawals and it’s been well over 24 hours and still nothing withdrawals all pending still. Live chat no one seems to be answering. Quinnbet what is going on??
Reply
richard
28 February 2025
Comment from uk.trustpilot.com
Great site with great bonuses, until... the new update they have gone from 2 hour payouts to god knows how long! I have 3 withdrawals i made 4 days ago and still no sign. I've used the site for many years so there's no verification issues etc. No idea what has happened.
Great site with great bonuses, until… the new update they have gone from 2 hour payouts to god knows how long! I have 3 withdrawals i made 4 days ago and still no sign. I’ve used the site for many years so there’s no verification issues etc. No idea what has happened.
Reply
Michal Sz
28 February 2025
Comment from uk.trustpilot.com
Website went down due maintenance without any warnings. That’s cool. Then website completely changed and that’s the point when weird stuff started happening. Previously live chat was fine. Now they let me deposit 160£ but then suddenly I’ve got a message that my account need verification. That’s fine. I’ve provided whatever they need but no reply since. It’s been like 6h now. Live chat is mainly a dead chat. Nobody responding for hours. Still waiting for an answer. Also. Keep changing my odds for decimal and app do not save my preferences. It’s strange that Quinnbet doesn’t respond on bad reviews here and it feels like all good reviews are written by Bots. It use be good but it’s a bit strange and concerning.
Website went down due maintenance without any warnings. That’s cool. Then website completely changed and that’s the point when weird stuff started happening. Previously live chat was fine. Now they let me deposit 160£ but then suddenly I’ve got a message that my account need verification. That’s fine. I’ve provided whatever they need but no reply since. It’s been like 6h now. Live chat is mainly a dead chat. Nobody responding for hours. Still waiting for an answer. Also. Keep changing my odds for decimal and app do not save my preferences. It’s strange that Quinnbet doesn’t respond on bad reviews here and it feels like all good reviews are written by Bots. It use be good but it’s a bit strange and concerning.
Reply
Chloe.x
28 February 2025
Comment from uk.trustpilot.com
Waited 24hrs for my payout of £100 but still no joy. Customer service is great via email but not by chat. Any updates quinnbet? Updated to 5* - recieved withdrawal Thank you
Waited 24hrs for my payout of £100 but still no joy. Customer service is great via email but not by chat. Any updates quinnbet? Updated to 5* – recieved withdrawal Thank you
Reply
gtpaul
08 April 2025
Comment from uk.trustpilot.com
One of the worst, sorry the worst RTP sites ever, over 40 deposits made totalling over £500 and not one cashout, yes they will tell you its a random number generator etc etc blah blah blah, never in my 30 years of online gaming have i ever experienced such a shocking RTP to player, all the other sites i play on give a fair game, not this one pure greed and manipulation.
One of the worst, sorry the worst RTP sites ever, over 40 deposits made totalling over £500 and not one cashout, yes they will tell you its a random number generator etc etc blah blah blah, never in my 30 years of online gaming have i ever experienced such a shocking RTP to player, all the other sites i play on give a fair game, not this one pure greed and manipulation.