LeoVegas Sport Review

I opened an account with LeoVegas earlier this year mainly for a bit of fun on the slots nothing major. Lost a little won a little then withdrew my 1st lot of winning no trouble at all, in fact it was in my bank within 10mins! 2nd withdrawal I was asked to verify my account via a message asking me to follow the online instructions this was to upload copies of both bank card & bank headed statement dated within last 3mths. I did this expecting it to take a few day as is normal with other sites however my verification came back within the hour. I contacted the online chat to check all was acceptable and I could continue with my withdrawal, the customer service agent Thias was great, Thias had my document double checked and assured me all was good also that my pending withdrawal had also been verified and was on its way to my bank. Honestly, this is the best online service I’ve had from any online gaming site usually they dont give a toss & it takes forever to resolve thats if it does get resolved.

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Joke of a casino. Ridiculous requirements for the sign up bonuses, scatters/free spins/ bonus are rare, low returns on stake even if you do manage to bonus. Dead spin site. Better off sniffing this money

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Very good casino once I verified my I.D.Ive won and lost part of gambling games are fair very quick deposits and withdrawals only downfall no promotions but on all very good

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Good selection of games, but you Bonuses are extremely poor. They are not set out like most gaming sites. If I was to use a match deposit offer I would have wager my own money first for example 35x times no access to the bonuses until you have done that, not even when I have lost all the money I have deposited.On nearly all other site they would let you use you match deposit bonus as soon as you lose all your deposit. Leo Vegas does not let you do that so the bonuses are useless.

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I set up a account and deposited a few times. And I finally got a win. When trying to withdraw it wouldn’t let me. They then said my bank don’t receive payments from gambling companies that I know to be a lot of rubbish as no other site has ever had a issue. I then had to do a bank transfer to “get my details on system” they said ill be waiting 5-10 working days for my £550. Then they ask me for documents. If I knew this I would have never have signed up and won’t be playing on them again. If I don’t get the money will be taking further. Stay away people not worth the hassle and still waiting on my money

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Well first of all given me 50 free spins I thought to good be true was I wrong I actually walked away with 249 pounds really from doing free spins would use again n waited less then 4hours for winning then spoke someone she pushed payment faster so had it rite away I would again 10 out 10

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I found kylie very helpful but vertication I understand needs to be tough but kept asking for same document which I had sent the withdrawal keeps coming back even tho now vertified. Told it has been processed but comes back. I have read the reviews and beginning to think this is not legit cadino

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What a mistake using this site. Deposit loads of money did thousands upon thousands of spins and the most I won back at 20p spins was about 60p… This company needs to be looked into asap. Also set me a ridiculous deposit limit for what I earn, of course that’s them hoping a gambler will spend every penny they have. Appalling company that is acting unlawful, please don’t listen to the 5 star reviews, they are most likely people paid to get free bets, and gamblers will do anything for that. Very exploitative company. AVOID

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I have been using leo vegas for about 2 months now. I did check the reviews and there was quite a few mixed ones about people having issues with the verification process. However when I was asked to provide documents after making a withdrawal, I quickly uploaded them and had a quick chat with an advisor called Andrew on the chat service and my account was approved and funds where cleared in my account very quickly. Couldn’t be happier thanks again to Andrew for his support and I hope everyone else having issues with verification gets the same service i did and if anyone else has any concerns I can assure you leovegas does have strict policies and procedures to follow (which can be a pain I know) but as long as you provide what they ask for specifically you will have no issues and should be verified in no time.

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I am surprised by all the negative reviews. I have had nothing but joy using LeoVegas and it’s my favourite for casino games. They payout within 2 business days provided your have verified your accounts

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Made about 6x deposits and played about 350+ spins never got a win over 3x my bet, worst i have ever encountered. If you can do not play on this casino site.

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Do not play this conpany. 1 they will make you go to the ends of the earth for I.d check. Lituraly want you to take ur bank statement. To the bank and get it signed.But there happy to let you deposit 1000s without winning on any sh*tyy games they have.I lost 1000s without wins. But soon as I wanted to withdraw 200 so I could atleast see my first withdrawal. They wanted me to go to the ends of earth to do it. Iv just self excluded my self. From these thieves.

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Scam artists! I would give them 0 stars if I could. Wish I would have read the reviews before even signing up. I deposited £370 through my partners account with permission as it was faster payments, no questions asked by Leovegas. However; when I tried to withdraw winnings of £1400 they decided to lock my account. I provided Bank statements for me and my partner and they have decided to keep the winnings plus an additional £300 that was in my balance. Stay away if you want to keep your money as they will do everything possible to not give you your winnings. I will be esculating further.

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Really concerned about the length of time of my withdrawal. No response from this company either. Provided details of verification a long time ago and absolutely nothing. Have raised issue with gambling commission also.

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By all means they refuse to accept my documents for withdrawing funds, employees ignore questions and do not want to solve the situation.For 10 hours I have been listening to excuses, ignoring questions, inaction.Support Guy: The document you provided is not a valid document, so either you provide us with a valid document or this process will not move forward. There is no contradictionMe: Let’s break down the facts, shall we?1. Is it a passport? Yes2. Is he European? Yes3. Is it not expired? Yes, it is until 2028S: not according to the the error message that was returned. Without an upload of a valid document there is nothing we can do. You can try and upload it again under better lighting conditions or a better a higher resolution. Regardless, the error message returned is of an invalid document. suggest you upload an alternative, when possible.Me; So how can it be invalid? The photo was taken in good quality and the passport is illuminated. I did everything on my side, now you have to solve this problem. I HAVE NO OTHER DOCUMENT, FOR UNDER EUROPEAN LAWS A PASSPORT IS ENOUGH.S: Ilja, I have advised of what I can at this point. Unfortunately there is nothing more I can do or advise at will at this point. The error returned as an Invalid document. Only thing you can do now is upload an alternative.Me: Write to the system and find out the reason why the document was not accepted

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I have provided this sit with everything to finish my review of my account and process my withdrawal Im constantly emailing and the communication is not the best. I wish I had read the reviews before been a customer, if this is sorted I will change my review of the site straight away.

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Hi I have sent several emails and spoke to various online advisors my documents were all verified but I still cannot log into my account I made a withdrawal and no one is telling me if this is processed or not ? I suffer really bad with my mental health and this is causing me severe anxiety

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I don’t play very often on this website but I’ve had no problems withdrawing my winnings…..usually banked same day….

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Quick withdrawals and easy to use.

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Do not use any site within the LEOVEGAS group, They are liars and criminals and they will do everything to ignore you and deal with any complaints or issues. They never accept responsibility it is always your fault and they hold back data and refuse information you request through a SAR. Avoid these predatory parasites at all cost !!!

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We need to get these lying criminals punished so I urge anyone who has been treated poorly by LEOVEGAS group to fight it through the regulators. If anyone has suffered social responsibility failings or failed to get them to release data even though you have requested it through a SAR then contact the Gambling commission and/or the ICO. I am more than happy to help anyone with this as we cannot continue to let them do as they please without being held to account.

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Leovegas reply to reviews on here and say they have sent you an email through trustpilot to make themselves appear as if they are a responsible and responsive company, Every time you respond to them by email they will completely ignore you and not respond at all. I would advise anyone to stay well clear of these lying criminals they are a horrid company that will do anything to get your money including breaking social responsibility and not meeting the obligatory requirements of their UK licence, Trust pilot we really need a zero star rating to allow consumers a fairer review. Avoid !!! Avoid !!! Avoid !!!

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I read the reviews on here but I like to make my own mind up so I did my own research about Leovegas. They were fined 1.32 million by the Gambling Commission in August 2022. The Gambling Commission stated ‘This case is a further example of operators failing to protect customers’They don’t seem to be improving as the Gambling Commission also said that Leovegas were not sufficiently taking into account the Commissions 2019 guidance on customer interaction’.If you look on the Gambling Commission web site and search for Leovegas there is a list of all their bad behaviour. Make sure you have half an hour as it is a long read !!

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This company only asked for additional documentation to verify my deposit after I requested a withdrawal.They allowed me to deposit and wager without this verification, and only asked for it when I came to withdraw. This is illegal under 17.1.1 – Customer identity verification of the Gambling Authority.Please give me my money back.

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This is the most ridiculous online casino website I have ever experienced. They won’t let you bet when it’s winning big. But they will let you bet when it’s a lose. This is really funny. Last night I was playing live baccarat on leovegas, I played big on banker and perfect pair (4000dkk + 350dkk), and it was banker and perfect pair. The winning should be around 12000 dkk on that round. But my bet was declined. I took the screenshot, and decide to report it later. I played again, same bet, on banker. It was banker again. And my bet was declined. The third around, the same. It was a long banker. For me, it equals almost 20000 dkk winning being decline for no reason. I took all the screenshots (really wish I can share it here, but I didn’t find where to upload pictures). I was really angry and reported to the customer service. They said they don’t know what happened, and will report to their supplier. Asking me to wait for a reply. Okay, I will delete this review if they give me back my winning, or at least a decent solution. So I continued playing last night. Later it’s all normal, like nothing happened. I lost the rest. It’s ok to lose, this is gamble afterall. But, this is ridiculous that my large winning bets are precisely declined. If I don’t receive a reply, this review will stay here, and I will definitely report the case to Danske Spillemyndighed (the Danish Gamble Board).

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If there are enough complaints to the Gambling Commission and the Information Commissioner’s Office, they might start complying with the law.The Gambling Commission say that, unless there is a genuine money laundering concern, bookmakers should never ask for ID after you’ve made a withdrawal. It should all be done before they allow you to bet.The Information Commissioners Office say that you only need to supply one form of ID (passport or driving licence will do) and you can send your subject access request by any method you choose (email, live chat, letter by post etc).Refusing to give you your data is illegal but they don’t appear to care about the law.

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Leovegas still refusing to provide me with information requested through a SAR even though it relates to an ongoing complaint for social responsibility failings. I emailed them several times to chase up the requested information and their reaction to my emails is to block them completely. I then emailed them off another email and they have now blocked that 1 as well. I have requested help from the ICO because A1 states on their website that companies must be transparent at all time when dealing with customers data and must be able to provide it upon request. I dont think Leovegas know just how much I know about the laws and my rights as a consumer. They can continue to run and avoid dealing with issues but they cant hide forever. I will continue to pursue matters for years if I have to until I expose the truth and get the right outcome. I will never give up when I have been done wrong. My advice to anyone is to avoid any site within the LEOVEGAS group they are criminals and liars. AVOID !!! AVOID !!! AVOID !!!

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Excellent service and a good selection of odds for sports.

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Good choice of slots and quality of games an enjoyable experience.

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LeoVegas is the worst of the worst when it comes to Online Casinos. I play them all and have never had this much trouble withdrawing money. Granted they all make it quite difficult. This is half of what they do. You can send them as much money as you want but if it ever pays out you must give them blood to prove it is you. This is pretty standard when it comes to online Casinos but LeoVegas is the worst of them. Their support is abysmal. Twice today I had the live chat support agent just drop off the chat and the third time during authenticating they asked obscure questions (Which device did you last log in on? Android/PC/MAC) until I got one incorrect and then said they couldn’t help and email support. Which will take days to get back as well. If you are trying to gamble for entertainment then do not use LEOVEGAS. Will cause many many headaches.

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Never play on this casino they are scam artists I would never play here again and if I was you I wouldn’t touch this casino with a 100 foot pole stay away worst online casino if I could give less then 1 star I would in a heartbeat no one should ever play here

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Leovegas continue to be non compliant in dealing with complaints and releasing information and personal data. They think they can ignore a SAR request…im pretty sure they cannot !!! Do not ever use/trust a site from the Leovegas group. THEY ARE CRIMINALS !!!

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Issued LEOVEGAS GRP with a SAR for information relating to an ongoing complaint. They are point blank refusing to release this information as it would expose their failings. All I get from them is they are not dealing with my complaint any longer. They constantly try to direct me to IBAS in the hope that I ask them to adjudicate. IBAS have no remit to adjudicate on social responsibility failings but LEOVEGAS already know this hence the reason they keep pushing that narrative. It is now in the hands of the ICO and the Gambling commission so my advice to anyone using or considering using the sites in the LEOVEGAS grp…AVOID AT ALL COSTS !!!! THEY ARE CRIMINAL AND LIARS !!!!

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Guys don’t joined, Worst online casino ever , depositing money , won 200 and withdrawn it but they locked my account Went to live chat to see why its been locked and they said they need a bank statement to verify my account but when withdrawing I have to verify my account in the first place.also they didn’t accept my online bank statement, they robbing people’s. Keep away

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Apaling for an online casino. I requested a cooling of period after making a withdrawel. I got in touch asking how long withdrawel will take as it had been a few days. I was told I had to verify my account befor funds would be released. Which I did and now they are telling me to wait for the relevant team to get back to me via email. Those exact words have been said repeatedly to me now aswell as locking my account. That’s 60 pounds of my money I am not expecting to recieve.

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I tried to withdraw my winnings. Back and forth with documents. Finally said I was approved but the withdraw option was blocked. What a nightmare.

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I deposit money but it did credited on my account but it deducted on my bank tried and talk to them they cannot do anything but I did to wait 24 hours what kind of costumer support is that.

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Had a final response from Leovegas group regarding a complaint. I obviously did not agree with the outcome so I requested that they provide more clarity in how they reached their decision and also submitted them with a few questions through a SAR. I spoke with a guy named Daniel who was responsible for complaints and he was adamant that their final response was the end of matters and that they would not be communicating with me any longer. As for the the SAR they totally refuse to deal with my request. In the UK it is law that all companies must be transparent and provide any information you require once issued with a request. This information was needed as part of my ongoing complaint so you can see why LEOVEGAS are refusing to provide it as it would show their failings. I have now lodged an official complaint with the ICO and am awaiting a response. I cannot stress enough just how dodgy this brand is they lie they break the law and they refuse to co-operate. Avoid the LEOVEGAS group at all costs !! Trust pilot cant you make a zero star an option as giving these muppets 1 star kills me ?

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Horrible experience. Withdraw process is a nightmare. Been 3 weeks and still can’t withdraw. Been asking for several documents. Never again

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Do not use LEOVEGAS or any other site operating within their group BET UK… 21.CO.UK . They are a bunch of lying crooks and will do anything to avoid taking responsibility for their failings. Social responsibility is 1 of their biggest failures and they will deny any wrong doing and make the customer shoulder the blame every time, The site itself is garbage and the slots will rob you blind. It has a history and reputation for being an untrustworthy site ( fined several millions only a short while ago by the gambling commission ) so do yourselves a favour and avoid at all costs !!

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My first time playing at this online casino last year. I was fortunate enough to win. They asked me for certain documents to which I fully complied. They kept saying that my documents weren’t accepted, the picture was not to their standards, after 11 photos later, they then came up with other exuses. I contacted the Ontario Lotto Gaming commission after 10 days or so of going back and forth and not having has my winnings paid to me. Finally, they paid me. Essentally, a NIGHTMARE! They finally paid me after 2 weeks of nothing but aggravation! I QUICKLY CLOSED MY ACCOUNT AND NEVER WILL GO ANYWHERE NEAR THIS SITE AGAIN.

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awful company, awful customer service, will mess you around and be rude from you, a confiscate your funds, you’ve been warned

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36 days since I won 6.5k still to this minute haven’t recieved my winning and account locked. How much longer do you need leo vegas

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Great casino to play on but when it comes to doing a withdrawal its a little slow i had to use live chat to get it sorted also i want to sort out getting my documents uploaded but i cant get the port open to do this as i kept getting told we will contact you..i think when someone joins you should be able to upload documents right away

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Amazing wins with Leo Vegas, excellent slot choice and if you deposit direct from your bank winnings are paid instantly in seconds ???

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Love the game, first time cashing out and didn’t take too long but I usually play and play

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Having taken my money with no issue and letting me spend it with them, I actually won some money. I went to try and withdraw the winnings only to be told my account was suspended. 3 weeks of trying to understand what’s taking so long, I have been now told that they are forfeited my winning and not paying them, they apparently don’t have to give a reason why – disgusting behaviour, not even a explanation. They don’t even give an option to talk with a real person only a robotic ‘live chat’

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Wagering requirements is the absolute worse. And not fun at all… x20 your deposit ???? To release… geeez….

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Good games , fast verification on withdrawal had problems in past with other sites but these guys on the ball money in account next day even with being the weekend 10/10

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As someone has previously stated an absolute con, not sure what the odds of having a win are but as a player you have no chance

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