General Information
Ladbrokes was one of the first bookmaking companies to be founded, dating back to 1886 when they were established by a Mr. Schwind. Originally commission agents for horses trained at Ladbroke Hall, the name stuck even when operations moved to London. It was not until 1902 that they were to become known as simply Ladbrokes. Despite a downturn in fortunes around the Second World War, since then they’ve become the firm they are to date, and were in talks with Gala Coral Group in June 2015. Just a month later, the deal was confirmed and became the biggest bookmaker in Britain because of it. The merger of the two was completed in November 2016.
Deposit & Withdrawals
Ladbrokes follow the same format as other bookmakers when it comes to the handling of money. There is not charge to deposit or withdraw, and the standard 3-5 days wait to process any winnings into your account is in place. Both include the minimum of £5, though you can only withdraw up to £30,000, whereas you can deposit £99,999. Their website has a clear and concise FAQ on this specific section should any questions be unanswered. On our site you will also find information about Ladbrokes bonus and Ladbrokes mobile app.
Customer Service
The customer service is also a nice feature of all online betting outlets, though Ladbrokes seem to have this well under control. It is extremely easy to access as compared to others, with a clear arrangement of buttons in the top right corner of the page. However, finding the live chat was a little bit tougher, having to end up Googling to find the designated place. Other than that, once with an advisor, queries are solved quickly and efficiently.
License Information
For customers in the UK, Ladbrokes licensed and regulated by the Gambling Commission.
paul davis
26 April 2025
Comment from uk.trustpilot.com
Placed a £1 bet on 22 sp favs winning from 52 races across GB & ROI. I was a little shocked when seeing that exactly 22 sp favs had won. Not a massive payout, just £17. But I got diddly squat. When I contacted the customer services to ask why, I was told that only 21 sp favs had won. Having pointed out that it was definitely 22 I was then told that as one of the bets was won by a co fav it did not count as a winner, in fact it is the horse with the lowest saddle number who is deemed the fav in these cases. It is in their t&c's. Rule numbers 26 & 27 in their long list. Am I just being a little stupid, but isn't a co fav a fav regardless? Utterly gob smacked that they do this sort of thing. A lesson learnt and all that. Where is the fairness in the underhand ways they take your money.
Placed a £1 bet on 22 sp favs winning from 52 races across GB & ROI. I was a little shocked when seeing that exactly 22 sp favs had won. Not a massive payout, just £17. But I got diddly squat. When I contacted the customer services to ask why, I was told that only 21 sp favs had won. Having pointed out that it was definitely 22 I was then told that as one of the bets was won by a co fav it did not count as a winner, in fact it is the horse with the lowest saddle number who is deemed the fav in these cases. It is in their t&c’s. Rule numbers 26 & 27 in their long list. Am I just being a little stupid, but isn’t a co fav a fav regardless? Utterly gob smacked that they do this sort of thing. A lesson learnt and all that. Where is the fairness in the underhand ways they take your money.