Betway PLAYER REVIEWS(5098)

Beenish Yasir Butt
25 March 2023
Comment from uk.trustpilot.com
Where are my funds. So unprofessional and unethical betway is. Why deposit in 1 minute and withdrawals after my death or maybe not. 0001826001365

Mr Stuart Peters
24 March 2023
Comment from uk.trustpilot.com
Please avoid using this company. No customer service to speak of and very slow to reply to any service issues

Liudas Vaicechauskas
23 March 2023
Comment from uk.trustpilot.com
Hello, unfortunately, I have the same issue again and again. I've tried to make withdrawal several other ways as paypal, but I am not able to make a withdrawal due to: "you need to make deposit with this method before you can withdrawal to it". My account is in Lithuania, and we do not have some required information (some codes, that you are asking for), thus I can not trasfer to my other account.I made a deposit from my personal bank account for a few times, but still I can not make withdrawal in the same account. I already sent a few emails to verify team with required documents (Bank and paypal Statement in PDF format, that shows your account details, name and address; Proof of identity to verify that it is you updating your preferred method of payment.; Bank and paypal account details.), but still nothing. I'm very disappointed your services. You are keeping my money freeze for a 6 months. Is this even legal? Looking forward to hearing from you as soon as possible. Hope you will finally fix this problem. If you can't help my please give my contact who can help.If you are not able to make withdrawal to my bank account, I can also provide you my paypal, skrill or any other account.6 months same problem.And you ignored my.

Matthias Sandler
23 March 2023
Comment from uk.trustpilot.com
Username Sandlerw114Played after a long time deposit and withdraw 10 m later my account is selfexcluded with no chance to contact customer support !! Where is my money

Lokanadha Allaparthi
23 March 2023
Comment from uk.trustpilot.com
After waiting for almost a month now the Betway.Com customer support informs me that they have escalated my missing UPI Bank Deposit of Rs 5000 to their Banking Support Team!But as usual no action has yet been taken by Betway.Com to either refund my Rs 5000 or to get it into my Betway account.AND this is not the first time this sort of UPI Bank deposit delay happened to me. The same old problem seems to recur many times for whatever the reasons!Betway has a great user interface, in their wonderful website, and their betting odds are competitive, but unfortunately their UPI Bank Deposits, and their Customer Support need to be streamlined urgently especially for us Indians!Mera Bharat Mahan!Thank youLokanadha Allaparthi

LED666
23 March 2023
Comment from uk.trustpilot.com
Ive only recently joined Betway, and my experience has been very good. I've withdrawn already, and the first one came through after 12 hours. The second one after 3 hours! I'm extremely happy with the Site. The platform is really easy to navigate around, and I think the odds on most games better that of all other major Betting companies.I did read some reviews before joining, and I can only say my experience so far has been a pleasant one. Don't always follow reviews and let them put you off joining. Thanks, Betway (FST12345)

Serg
23 March 2023
Comment from uk.trustpilot.com
My username is sergbetwayPlease unlock my account and respond to my emails.I need the proof of address that I sent in weeks ago verified and my withdrawal completed..I have filed a complaint with eCogra as Betway is not communicating with me.

joe hugill
22 March 2023
Comment from uk.trustpilot.com
It's a shame you cannot award 0 stars as this company is a complete sham...You cannot contact the by phone or email and there "live chat" facility on there website never worksThey take your money like every other online gambling site but as soon as you win anything they settle the bet as "lost" and then you cannot contact themDO NOT USE THEM AVOID AT ALL COSTS

Scott Brown
22 March 2023
Comment from uk.trustpilot.com
Exoecting a free bet i had an email off you saying i would recieve a 5 pound free bet for withdrawal issues thisbwas last week and still notnrecieved it

Johanne Conquest
22 March 2023
Comment from uk.trustpilot.com
Please read my previous reviews to see the full detail of my experience . Please also note Im a verified reviewer .PLEASE NOTE- they left a reply on my last review claiming they couldnt find my account. The same day they replied via RESOLVER quoting their T/Cs to justify their action of closing our account and confiscating 500 of funds. So which is it BETWAY ??- you cant find my account or youre throwing around T/Cs about an account you cant find ???I have now started to escalate my concerns using the complaints intermediary RESOLVER. I laid my concerns out in a considered step by step manner for ease of reply and asked them to explain their actions - NO RESPONSEYou ask me to use your live chat ? - its a BOT and YOU HAVE CLOSED MY ACCOUNT so how the hell am I supposed to contact you via the app you utter fools ??? They are happy to use their T/Cs to raid their customers accounts but not so willing to measure their own conduct against those T/Cs BETWAY continue to justify their action using their T/Cs but have been, by their own standards accepting money to top up my account in contravention of their own T/CsA wager is an agreement - if your happy to accept a wager then you should do the decent thing and pay out when you lose. Its a contract if trust and you have broken that trust !

Kp
21 March 2023
Comment from uk.trustpilot.com
I won 10k withdrew it, waited 10 days and they said my deposit wasnt the same as my Id with it was only thing different was my middle name in my id and not on my bank card. So I waited sent bank statements still nothing and I tried to access my Betway account and it says locked. Worse platform ever almost no customer service

Marek
21 March 2023
Comment from uk.trustpilot.com
Withdrew fom Betway Ontario 550 dol on March 13 and still money has not arrived in my account Its impossible to get in touch with anyone from their customer support How can they be getting away with this ?

Prasoon katiyar
21 March 2023
Comment from uk.trustpilot.com
I have requested withdrawal money from betway..but it's almost 12 hrs and stucked withdrawal submission stage..no new update...this is frustrating..kindly resolve this..the mailed me after this review for time frame of 24 hours now it's more the 28 hours no update yet

Aden Karthak
21 March 2023
Comment from uk.trustpilot.com
Pathetic and worse customer service. I had deposited 2000 INR and still not credited to my betway account.UPI transfer to KS CArgo from aid3n1 on 4 March 2023 still nothing

Mark
20 March 2023
Comment from uk.trustpilot.com
Awful site give my email as forgot password and continually it bbera gets sent AVOID AT ALL COSTS and ended up opening. Anew account with Bet365 was far easier

Merna
20 March 2023
Comment from uk.trustpilot.com
I can't request a withdrawal from 4 march till today as they never reviewed my documents, Keep away from this scam site and I will take that further as I hate to be used like this and there are enthusiasm towards me

Bruno
19 March 2023
Comment from uk.trustpilot.com
MY DEAR INDIAN BROTHERS, please stay away. Betway gobbled up my INR 50k more than 3 months ago and still doesn't bother to resolve or return my money despite submitting all documents and information as requested. They make it unvialble to keep chasing them since the only way is to reach them is via email or chat were you have bots giving standard replies. Because of UPI transfer mechanism you won't have enough data for the banks to help you expressly.

nash sam
18 March 2023
Comment from uk.trustpilot.com
Made deposit of 9000 INR which was made in the month of 17th Jan and shared bank statement multiple times. It's been more than 2 months now and no clue of customer money. Mental torture.. No proper support.

Paul
18 March 2023
Comment from uk.trustpilot.com
I had one winning weekend during football season and then on the following Monday they began limiting my bets to a $20 maximum! Ive heard of corporate greed, but this is a whole new level of greed. Would not recommend Betway.

Mr Endijs Bekmanis
17 March 2023
Comment from uk.trustpilot.com
Hi Jamie..!I had it same problem.i deposited after 3 am and I had taken 70 pound but they don't added to my account.i contacted them but they just had all kind of excuses. They tried to say me, iam lie to them but I sent them all proves and nothing change.this is not right

Sagar Hn
17 March 2023
Comment from uk.trustpilot.com
Fraud Betway...please avoid this website....they are looting your money....Deposit and with draw both have problem.....simply they will deduct your money.... please avoide...you can't contact them...for live chat minimum it will take 10 hour time....if anybody below 10 house can sit infront of system or mobile...

MRSKAYELDAKIN
16 March 2023
Comment from uk.trustpilot.com
deposited 20 won 60 withdrew 50 site says this money has been paid yet it is not in my bank account tryed to find out why but get no help email address doesnt exist or isnt used when you do find it just an altermated response to confirm they wont read your messag live chat is joke! no real person on it the chat bot doesnt even give options it gives u 1 choice wen u click it it pretty much goes so issue solved and closes what an absolute joke! i have used other sites and no other site takes days to withdraw money many pay winnings with in a few hours!!!! i finally managed to find how to submit a complaint though i remain unconfident that this will get me any where as others have said after this they just cancel your account to stop you contacting them utterly useless

Ajit Tiwari
16 March 2023
Comment from uk.trustpilot.com
Made deposit of 52,100 and shared bank statement multiple times. It's 20 days and no clue of customer money. Mental torture.. No proper support.

jamie
16 March 2023
Comment from uk.trustpilot.com
Made a deposit on this site on Friday early hours. The money has been taken from my bank account but they have not added it to my balance. I have emailed and been on chat numerous times and still have not been contacted or funds added. It should not take nearly 7 days for this to be resolved. I have been patient but the lack of communication i have received on this has been dreadful. Something like this should be dealt with as high priority.

Serg
16 March 2023
Comment from uk.trustpilot.com
Please verify my account and let me withdraw my money.. sent ID and proof of address weeks ago and was told my account would be reviewed. This is my 3rd review left on Trust Pilot, having to talk to eCogra about this now.

KZ
16 March 2023
Comment from uk.trustpilot.com
I would give betway 0 stars but no option is available hence the 1 star.I have been a betway customer for a number of years,on Friday the 10th at 03.56am I made a deposit for 300 but this did not reflect on my balance,the money had left my bank account.The only option to contact them was to wait for 9am for live chat as there email and phone line is not in use. Live chat advised me that there's an issue and the money will be credited within 24 hours, 24 hours came and another agent said please send proof of payment,done so and another 24 hours later agent advised the banking team is looking into it,then another 24 hours later was advised our Banking Team is working hard to resolve this.I have contacted everyday since and get told the same thing again and again.My deposit will never be seen by me again,truth is betway is now running a scam site,UK gambling commission don't really care hence why betway get away with it.Please don't deposit otherwise you will be next, my account will most likely get closed or suspended judging by past reviews but I will not stop chasing my 300.Please don't gamble with betway,they will either keep your deposit or delay your withdrawal.Live chat advisers are just robots and to be fair to them it's not there fault,its the people higher up who are doing all this.Please please avoid.

leonn hess
15 March 2023
Comment from uk.trustpilot.com
Be absolutely honest iam very upset...I deposited twice but nothing showing on my account ,they took money from my bank but don't show on my betting account

Alan McDonnell
15 March 2023
Comment from uk.trustpilot.com
Won 1080.00 then you temp suspended my account the 6th of March I've been in contact since and have same bull excuse of there is some one reviewing the account and get no where ,it's pure fustrating dealing with ye,thanks for robbing 1k off me

Mary
14 March 2023
Comment from uk.trustpilot.com
Signed up to Betway today thought Id give them a try deposited 60 and Ive get two pending withdrawals from the horse racing and games totalling 610. I like the lay out, love casino and range of games but the only bad thing about this casino is the withdrawal process. Most casinos do instant withdrawals these days but with Betway it is still 2-5 working days which is behind the times. Overall positive experience.

Resham
14 March 2023
Comment from uk.trustpilot.com
BETWAY ARE STEALING PLAYERS WINNINGS! I HAVE A WINNING BET WHICH HAS STILL NOT BEING PAID. I HAVE SCREENSHOTS OF PROOF BUT THEY REFUSE TO PAY MY MONEY!!! THE CUSTOMER SERVICE IS ALSO PATHETIC! I DONT WANT TO HAVE ANY PRIVATE COMMUNICATION WITH BETWAY. ALL COMMUNICATION MUST BE LIVE FOR EVERY PERSON TO SEE WHAT YOU GUYS ARE DOING TO PEOPLE!

Mr Endijs Bekmanis
14 March 2023
Comment from uk.trustpilot.com
honesly i was happy when i open account in betway i gave good review,but know people please think where you spend your money,because i deposited 2 times last week and they didnt credited money to betway account.they took it from my bank account but didnt credited to beting accout.i think thats criminal...i lost my 70 pounds but i just want when other people dont make it same mistake..this site are fake scam .think before you make a deposit

Johanne Conquest
14 March 2023
Comment from uk.trustpilot.com
Please read my previous review to understand why you should not under any circumstances trust this company . No customer services - cant contact them and when you raise an issue with Resolver they cancel your account . By doing this they prevent you from being able to use the online complaint service or allow you to withdraw your funds. How are they allowed to sponsor West Ham and races at Cheltenham but behave like back street bully boys ?DONOT SIGN UP- they will treat you with utter contempt . Again I urge you to read my previous review for details

Reyavaya
14 March 2023
Comment from uk.trustpilot.com
For months I've been having problems.with Betway, now it has just gotten worse.I love playing the Aviator game but it is so rigged its notnright. When.you are about to win they kick you out, whe. You win and cash out, they don't give your money they say its "Stage time out". They also have a big habit of slowing down the system which will say "slow network" which of course only happens as you are about to win.I played for an hour today on Auto Cashout and lost continuously, just as I was about to win, suddenly "Network was jammed" and guess what, my bet didn't go through. Immediately and I lost the win.

trapo
14 March 2023
Comment from uk.trustpilot.com
If I could give 0 stars, I would. Betway you are a joke. I have my account blocked for more than a month with an amount of $700 and also a $100 that I had deposited in the account but I never received it but my bank sent it. Your Chat is controlled by children or what. Live chat with more than 7 hours of waiting and still no answer your support email is useless because no one answers us in return. At first I thought I was the only one but the reviews say otherwise.

Vicki B Vee
14 March 2023
Comment from uk.trustpilot.com
This company offers incredibly poor customer service. It is literally impossible to phone or email them; they insist on using their chat, but the delay is immeasurable. I have twice had the chat on for close to two hours with no response. It is extremely irresponsible, particularly when someone with a gambling disorder would need to self-exclude from the stie.

Kevin Joseph
14 March 2023
Comment from uk.trustpilot.com
Betway terrible customer service, 3h in wait and still nobody to ask to put the lines back up. Most of the time the lines are suspended as soon as an injury update touches the report or just cause the traders are don't know how to price odds or they don't want you to get your plays off in an simple parlay. will wait 3 hours for lines to be the same before the were suspended

Arkadiusz
13 March 2023
Comment from uk.trustpilot.com
I had 17111.79 points and should have received 3000 in cash to my player account.This promotion was valid from 16th January until 29th January on SLINGO GAMESCash prizes were to be paid out within 48 hours after the end of the promotion.WHERE IS MY MONEY FOR 3rd place?For 2 months no response on this matter, you just blocked my account for a month. You don't reply to emails, you just post stupid rules

Colin Debakker
13 March 2023
Comment from uk.trustpilot.com
The single worst betting site I've used. Nearly criminal. Customer service basically non existent. I have pages of downloaded correspondence. If I was capable I would prosecute. DO NOT DEPOSIT

payperhead sportsbook
13 March 2023
Comment from uk.trustpilot.com
The platform's user interface, customer support, and payout procedure are just some of the topics covered in the review. In case you're thinking about using Betway for your betting requirements, this review can be a useful resource.

Christopher McDermott
13 March 2023
Comment from uk.trustpilot.com
Got a new bank card and tried for months to have it updated on the app. Didnt work and i have 50 credit I wish to withdraw. Contacted Betway support over four times regarding this and they have ignored the issue after promising a reply. Seeking legal advice to get my money back. Avoid Betway its a very unreliable betting service.

Mr Endijs Bekmanis
13 March 2023
Comment from uk.trustpilot.com
I deposited twice but betway didn't credited to my account.i send them all proves but they ignore me....that happen 4 days ago but nobody answered me,they pretending nothing happened...they took my money from bank account....that's robbery...very sad to wach that

Abdullah Rajie
12 March 2023
Comment from uk.trustpilot.com
This game is pathetic.My odds i choose is always good and my turn over is always big.But what i saw is that if you dont bet big ?you dnt get nothing ....Ive invested amouns of money with teams i know wil win ,and just as im suppose to cash out ?they have system issues ...all their slots just chows your money you never get any mney from their also.Rather play lotto

Ms Edyta Evans
12 March 2023
Comment from uk.trustpilot.com
What happened to Betway? I used to like playing and I'd win some and lose some but always a fair explanation but for the last 4-5 months I've not won anything. It really was my favourite site but now it's just a bunch of thieves. So I will not be playing there again. Don't waste your money guys something happens to this site because they just don't let you win, or t least I've not won anything i mean anything since about November 2022. What a shame

Stephen
12 March 2023
Comment from uk.trustpilot.com
So a week after making my withdrawal from Betway I still havent had a single email from their processing team that are reviewing my account. I have 3000 sat there waiting for withdrawal but theyve decided now to close my account without warning. I have never in my life had such a bad experience with a company. They are scam artists and con men. It isnt difficult to see after reading all of these reviews. I have been to IBAS who have said there is nothing they can do as its the casino part of the company, if anyone has ANY useful help for me to take this further Id really appreciate it. Its impossible to get them on live chat Ive sent so many emails with no response. If anything I just want no one else to have to go through this. They are scammers they are thieves.

Lokanadha Allaparthi
12 March 2023
Comment from uk.trustpilot.com
Dear Sir,I deposited Rs 5000 through the deposits page of my Betway,com account : alpkumar by UPI Bank Deposit from my Union Bank Of India account. The Rs 5000 was deducted from my bank account, and went into the Betway.com agent's account, but even after 10 days the Rs 5000 has not been credited to my Betway account.I sent proof of the Rs 5000 being deducted from my bank account, and its getting credited into the Betway.com agent's bank account to : support/betway.com ; manager/betway.com ; for which I got automated responses with : Betway Support Reference Number : 0002328574885 ; Customer Complaint Receipt Reference Number : 0002328574884. But no further action has yet been taken by Betway.com regarding my deposit.I am herewith attaching a copy of the screen shot of the transaction of Rs 5000 being deducted from my bank account, copy SMS received on my mobile, a copy of my Union Bank Of India account with the Feb 28, 2023, transaction. I am also giving you all the necessary details below which please verify, and kindly help me.Details Of My UPI Bank Deposit :My Betway Username : alpkumarMy Name : Lokanadha Prabhu Kumar AllaparthiDate / Time Of My UPI Bank Deposit : 28 Feb 2023, 13:14:02Amount : Rs 5,00012 Digit Number Of My UPI Transaction :305913491232UPIAR/305913491232/DR/MUKESH K/NA/mukeshkumar.392Done From My Union Bank Of India savings bank account :xxxxxxxxxxx9041Transaction ID : S13567390(The Rs 5000 went into Mukesh Kumar's HDFC bank account.)Thanking You,Yours Sincerely,Lokanadha Prabhu Kumar Allaparthi

Mr Endijs Bekmanis
11 March 2023
Comment from uk.trustpilot.com
Betway just took it my money from my bank account but didn't transfer that to betting account.done twice 50 and 20.i sent them 5 or more times all proves they had my bank statement.and they still not enough for them.you can see all in history on betting site history and my bank statement I didn't use that money on betting site but you took it from my bank account.please stop to look to your customers like they are stupid.

Victor Henry
11 March 2023
Comment from uk.trustpilot.com
I use betway often and am extremely disappointed by their customer service. I've tried calling them, and the robot prompts me to use the Live Chat which doesn't work, despite having waited hours in the queue. I deposited 100$ onto my account which was deducted from my bank account, but never appeared on my betway account. It's been three days now, and still no answer by email, and no trace of where my money went.

Khaleel Shamkhede
11 March 2023
Comment from uk.trustpilot.com
Can't reach customer service as the live chat is frozen since half an hour without the queue moving. Made a deposit which was debited from my bank. Sent the screenshots to their official twitter but to no avail. No one replying. Poor from betway.

Ilse
10 March 2023
Comment from uk.trustpilot.com
Still no satisfaction from betway . I have uploaded my document for fica and they just refuse to accept it. My son is also on betway, no documents are required from him. He can make withdrawals without any proof. How do you explain this? He also have more games on his account. Are discriminating against me????
Sbusiso Ndlovu
26 March 2023
Comment from uk.trustpilot.com
I'll never ever deposit money via my banking app, it's been 3 days since I deposited funds into my account but it's not reflecting. I've been told with the chats that it will reflect into my account after 48 hours it's almost four days and no funds into my account. And I made an instant payment, I had to pay more bank charges for that transaction
I’ll never ever deposit money via my banking app, it’s been 3 days since I deposited funds into my account but it’s not reflecting. I’ve been told with the chats that it will reflect into my account after 48 hours it’s almost four days and no funds into my account. And I made an instant payment, I had to pay more bank charges for that transaction