Betvictor PLAYER REVIEWS(3255)
Thanh Nguyen
04 March 2020
Comment from uk.trustpilot.com
It’s very nice Casino. Live Chat very helpful and nice. I love all of them , Megan , Keiron , and Jo ... I did some research and I think BetVictor has high reputation that’s why I deposited a good amount of Money in to this Casino. But lately I found out that when I play slot sometimes the game lost connection for no reason and I know this is not because of the internet. I used to play at other scam casinos and I had the same problem. They kicked you out or mess with your connection so you have to start over a gain. Sometimes we play slots for hours just waiting for that moment. With all respect I hope it won’t happen Again in the future. This is gamble it has to be fair for customers and BetVictor is a big Site. I want to be a loyalty customer with a Casino but they always disappointed me. I hope BetVictor is Serious when they talk about Fairness. Plus my Withdrawals since Feb 28 I still don’t have it by now even they said they processed it at 8am Feb 28 :) .
It’s very nice Casino. Live Chat very helpful and nice. I love all of them , Megan , Keiron , and Jo … I did some research and I think BetVictor has high reputation that’s why I deposited a good amount of Money in to this Casino. But lately I found out that when I play slot sometimes the game lost connection for no reason and I know this is not because of the internet. I used to play at other scam casinos and I had the same problem. They kicked you out or mess with your connection so you have to start over a gain. Sometimes we play slots for hours just waiting for that moment. With all respect I hope it won’t happen Again in the future. This is gamble it has to be fair for customers and BetVictor is a big Site. I want to be a loyalty customer with a Casino but they always disappointed me. I hope BetVictor is Serious when they talk about Fairness. Plus my Withdrawals since Feb 28 I still don’t have it by now even they said they processed it at 8am Feb 28 🙂 .
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Nicola Laura
03 March 2020
Comment from uk.trustpilot.com
I had a lady called Helen she was polite and fast and friendly and help me out so much I can't thank her enough need more people like her because she knows how to do her job x
I had a lady called Helen she was polite and fast and friendly and help me out so much I can't thank her enough need more people like her because she knows how to do her job x
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David McQuade
03 March 2020
Comment from uk.trustpilot.com
Hadn't been on the site in quite a while, but Helen sorted the problem out in a very short time. Excellent service.
Hadn't been on the site in quite a while, but Helen sorted the problem out in a very short time. Excellent service.
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Darshan Patel
03 March 2020
Comment from uk.trustpilot.com
The live chat representative named nikki was really helpful for me to verify my account and didnt make me wait too long and i was getting reply from her very instantly...
The live chat representative named nikki was really helpful for me to verify my account and didnt make me wait too long and i was getting reply from her very instantly…
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Nigel Clark
02 March 2020
Comment from uk.trustpilot.com
Easy to get on the chat, v quick reply and on the money for helping 👌👌👌
Easy to get on the chat, v quick reply and on the money for helping 👌👌👌
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Daniel Doherty
02 March 2020
Comment from uk.trustpilot.com
Was a new customer and didn’t read some of the t&cs so lost out on a few things, contacted them And they fixed it within 5 minutes, very impressed thus far 👍
Was a new customer and didn’t read some of the t&cs so lost out on a few things, contacted them
And they fixed it within 5 minutes, very impressed thus far 👍
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Ant
29 February 2020
Comment from uk.trustpilot.com
Tina very polite. Informative and prompt response times☺dealt with my query really well.
Tina very polite. Informative and prompt response times☺dealt with my query really well.
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Ian
29 February 2020
Comment from uk.trustpilot.com
Catherine delt with my query quickly and efficiently. Great customer service! Top marks!
Catherine delt with my query quickly and efficiently. Great customer service! Top marks!
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Richard Park
29 February 2020
Comment from uk.trustpilot.com
Samantha was great. Very obliging. Hope my wife doesn't read this 😂
Samantha was great. Very obliging.
Hope my wife doesn't read this 😂
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Paul O'Hagan
28 February 2020
Comment from uk.trustpilot.com
Very efficient and helpful! Served by paul
Very efficient and helpful! Served by paul
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Sean
27 February 2020
Comment from uk.trustpilot.com
Good site but withdrawals could be quicker getting into my account
Good site but withdrawals could be quicker getting into my account
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William
27 February 2020
Comment from uk.trustpilot.com
I find them easy to talk to / live chat or by phone, sort problems out quickly, great offers overall a very good site
I find them easy to talk to / live chat or by phone,
sort problems out quickly, great offers overall a very good site
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Stephen Duffy
27 February 2020
Comment from uk.trustpilot.com
I spoke with Sharon online and she was excellent and very informative 👍👌
I spoke with Sharon online and she was excellent and very informative 👍👌
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Paul Stone
26 February 2020
Comment from uk.trustpilot.com
I have just been helped by Alexandria on the telephone, I received a friendly and first class service to my query, very helpful indeed and a nice manner, definatelywould recommend Betvictor.
I have just been helped by Alexandria on the telephone, I received a friendly and first class service to my query, very helpful indeed and a nice manner, definatelywould recommend Betvictor.
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838boogy
25 February 2020
Comment from uk.trustpilot.com
Decent service and helpful
Decent service and helpful
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Brandon
24 February 2020
Comment from uk.trustpilot.com
Joined Betvictor to take a 100-1 odds on Fury beating Wilder by KO or TKO on Saturday night and wasn’t able to place a bet for that promotion as it wasn’t available on their app or website, wasted around 30 minutes downloading the app, registering and trying to find the damn promotion.
Joined Betvictor to take a 100-1 odds on Fury beating Wilder by KO or TKO on Saturday night and wasn’t able to place a bet for that promotion as it wasn’t available on their app or website, wasted around 30 minutes downloading the app, registering and trying to find the damn promotion.
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Aleksandar Dzartov
24 February 2020
Comment from uk.trustpilot.com
Spinning spinning never wining :) all of them are corrupted, I don’t know is it the casino or the game provides but definitely rigged. Played one game over 500 and it kicked me out of the game few times and no bonus future, maybe we should ask the developers how much money we should put to trigger the bonus round 1k 5k 10k or it’s endless story. Also not just this casino but others as well play for over 200 spins and the bonus round 11, gambling it’s not just loosing, it should be fun and enjoyable, but a lot of greedy people out there and will put me off gambling for life.
Spinning spinning never wining 🙂 all of them are corrupted, I don’t know is it the casino or the game provides but definitely rigged. Played one game over 500 and it kicked me out of the game few times and no bonus future, maybe we should ask the developers how much money we should put to trigger the bonus round 1k 5k 10k or it’s endless story. Also not just this casino but others as well play for over 200 spins and the bonus round 11, gambling it’s not just loosing, it should be fun and enjoyable, but a lot of greedy people out there and will put me off gambling for life.
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Andrew Smith
24 February 2020
Comment from uk.trustpilot.com
Good betting site
Good betting site
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💰🤑
24 February 2020
Comment from uk.trustpilot.com
UI is still laggy. Best suited for prematch bets. Inplay can be a bit tricky to place.
UI is still laggy. Best suited for prematch bets. Inplay can be a bit tricky to place.
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Dians
23 February 2020
Comment from uk.trustpilot.com
Hello. I signed up for betvictor three months ago. I completely passed the verification. I made bets and started winning. And yesterday I wanted to withdraw money, but I could not. The support service wrote that I searched for a meal using a plastic card from which country I cannot use. I wrote to support that I didn’t make a deposit using a card. I used only an electronic wallet. they replied that they needed to investigate. and today I get the letter: Dear Diana, In response to our recent enquiries regarding your BetVictor account, we would like to advise you that your account with us has been permanently closed following our investigation into your activities on our site. BetVictor reserves the right to suspend or close your account at any time and for any reason, included but not limited to the circumstances set out in Sections 9 and 10 of the Terms and Conditions. Following our decision: • No activity shall be permitted (including deposits, withdrawals, betting or gaming) • No bonuses or contingent winnings will be credited to your Account BetVictor reserves the right to withhold the funds in your account from you where we suspect you have acted in breach of these Terms and Conditions or any other agreement relevant to your activities on our site, including where we suspect the account has been linked with Prohibited or Fraudulent Practices or Dishonest activity. Should you wish to make a complaint regarding this decision please refer to our Complaints and Disputes procedure as set out in the Terms and Conditions. Kind Regards, Megan Cashier, BetVictor" I asked them why you blocked my account and why you are not returning my money. they didn’t answer anything concrete. They stole my money from their rules. I did not steal this money, I honestly won it. I will become a mother soon. And this money is important for me.
Hello. I signed up for betvictor three months ago. I completely passed the verification. I made bets and started winning. And yesterday I wanted to withdraw money, but I could not. The support service wrote that I searched for a meal using a plastic card from which country I cannot use. I wrote to support that I didn’t make a deposit using a card. I used only an electronic wallet. they replied that they needed to investigate. and today I get the letter:
Dear Diana,
In response to our recent enquiries regarding your BetVictor account, we would like to advise you that your account with us has been permanently closed following our investigation into your activities on our site.
BetVictor reserves the right to suspend or close your account at any time and for any reason, included but not limited to the circumstances set out in Sections 9 and 10 of the Terms and Conditions.
Following our decision:
• No activity shall be permitted (including deposits, withdrawals, betting or gaming)
• No bonuses or contingent winnings will be credited to your Account
BetVictor reserves the right to withhold the funds in your account from you where we suspect you have acted in breach of these Terms and Conditions or any other agreement relevant to your activities on our site, including where we suspect the account has been linked with Prohibited or Fraudulent Practices or Dishonest activity.
Should you wish to make a complaint regarding this decision please refer to our Complaints and Disputes procedure as set out in the Terms and Conditions.
Kind Regards,
Megan
Cashier, BetVictor"
I asked them why you blocked my account and why you are not returning my money. they didn’t answer anything concrete. They stole my money from their rules. I did not steal this money, I honestly won it. I will become a mother soon. And this money is important for me.
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Andy Durber
22 February 2020
Comment from uk.trustpilot.com
Kayleigh at Bet Victor was superb! Very helpful and professional. Let’s hope the app is as good.
Kayleigh at Bet Victor was superb!
Very helpful and professional.
Let’s hope the app is as good.
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Dean Fisher
22 February 2020
Comment from uk.trustpilot.com
Was offered a free acca but I forgot to opt in the bet. Explained to Khaddy on live chat and he corrected my mistake for me.
Was offered a free acca but I forgot to opt in the bet. Explained to Khaddy on live chat and he corrected my mistake for me.
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Munners
22 February 2020
Comment from uk.trustpilot.com
Kayleigh was brilliant. First class service
Kayleigh was brilliant. First class service
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Sion
21 February 2020
Comment from uk.trustpilot.com
Good customer service, fast and efficient
Good customer service, fast and efficient
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robert woolston
21 February 2020
Comment from uk.trustpilot.com
Despite many emails texts all sorts of communication I still cannot get on BetVictor I can't speak to no one the live chat is a waste of time I'm they don't send you a link when you try to reset your password it's bloody hard work
Despite many emails texts all sorts of communication I still cannot get on BetVictor I can't speak to no one the live chat is a waste of time I'm they don't send you a link when you try to reset your password it's bloody hard work
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Marcus Battams
21 February 2020
Comment from uk.trustpilot.com
I think that Betvictor needs to change their BOG prices strategy for Horse Racing. Looking at the trends of Horse Racing, markets open on most evenings before a race meeting and it occurs to me that if BV's ambition is to be a marker leader than you should offer your BOG service the night before like other bookmakers, BET365 & Boylesports being two that I know of.
I think that Betvictor needs to change their BOG prices strategy for Horse Racing.
Looking at the trends of Horse Racing, markets open on most evenings before a race meeting and it occurs to me that if BV's ambition is to be a marker leader than you should offer your BOG service the night before like other bookmakers, BET365 & Boylesports being two that I know of.
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Kevin Mason
20 February 2020
Comment from uk.trustpilot.com
Great site to start fair play in slots pay in and returns but then boooom!!!!, lost thousands, take take take site no fair gaming or enjoyable experience, typical site !
Great site to start fair play in slots pay in and returns but then boooom!!!!, lost thousands, take take take site no fair gaming or enjoyable experience, typical site !
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Katherine Allen
19 February 2020
Comment from uk.trustpilot.com
By far the worst experience ever. Live chat with Tina was absolutely awful.. she ended the chat after myself asking a question about a method of payment. Which has left me to feel quite distressed. A full investigation should be completed on how I was treated, how can you terminate a conversation whilst talking over a delicate subject? Live chat is the latest way of communication these days.. at least teach staff basic customer service if you want people to spend there money on this site.
By far the worst experience ever. Live chat with Tina was absolutely awful.. she ended the chat after myself asking a question about a method of payment. Which has left me to feel quite distressed. A full investigation should be completed on how I was treated, how can you terminate a conversation whilst talking over a delicate subject?
Live chat is the latest way of communication these days.. at least teach staff basic customer service if you want people to spend there money on this site.
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Leight
19 February 2020
Comment from uk.trustpilot.com
Damian was amazing. 5 stars.
Damian was amazing. 5 stars.
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22233382
19 February 2020
Comment from uk.trustpilot.com
helen was a great help through the livechat
helen was a great help through the livechat
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Viki
19 February 2020
Comment from uk.trustpilot.com
Great service from Laxmi who was super nice, quick an efficient. Thank you Laxmi
Great service from Laxmi who was super nice, quick an efficient. Thank you Laxmi
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Ruben
18 February 2020
Comment from uk.trustpilot.com
Great betting site and extra helpful staff. A+++++
Great betting site and extra helpful staff. A+++++
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Graham Smith
18 February 2020
Comment from uk.trustpilot.com
Helen was courteous and helpful and resolved my issue efficiently.
Helen was courteous and helpful and resolved my issue efficiently.
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Catherine McCabe
18 February 2020
Comment from uk.trustpilot.com
Spoke with Harriet, an absolute pleasure. Professional, understanding and very efficient!! Top class service Thank you Harriet
Spoke with Harriet, an absolute pleasure.
Professional, understanding and very efficient!!
Top class service
Thank you Harriet
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Jamie Bennett
18 February 2020
Comment from uk.trustpilot.com
by far the best gambling customer service ive encountered, quick, friendly, and doesn't give you the excuse that they can't do anything, should be more liek this in the future
by far the best gambling customer service ive encountered, quick, friendly, and doesn't give you the excuse that they can't do anything, should be more liek this in the future
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Colin Smalley
17 February 2020
Comment from uk.trustpilot.com
Very helpful
Very helpful
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Max Bailey
15 February 2020
Comment from uk.trustpilot.com
Had a Accra insurance bonus expire without me knowing, was reimbursed no questions asked, top service, couldnt ask for more.
Had a Accra insurance bonus expire without me knowing, was reimbursed no questions asked, top service, couldnt ask for more.
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sarah wright
15 February 2020
Comment from uk.trustpilot.com
Beto was very helpful with my enquiry and give him 5stars for sorting my problem quickly and kindly
Beto was very helpful with my enquiry and give him 5stars for sorting my problem quickly and kindly
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Peter stead
15 February 2020
Comment from uk.trustpilot.com
Top 5 star friendly helpful service from Helen great customer satisfaction
Top 5 star friendly helpful service from Helen great customer satisfaction
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Mr John Stewart
13 February 2020
Comment from uk.trustpilot.com
Logging in process and making a bet has become a lot slower lately
Logging in process and making a bet has become a lot slower lately
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Daniel lance
13 February 2020
Comment from uk.trustpilot.com
Customer service are extremely friendly, and professional, the sites easy to use it has loads to offer with games and promotions, verification was done in mins absolutely no hassle or having to send absolutely everything to them! Great promotions, great customer 24 hour support, has all the top games.
Customer service are extremely friendly, and professional, the sites easy to use it has loads to offer with games and promotions, verification was done in mins absolutely no hassle or having to send absolutely everything to them! Great promotions, great customer 24 hour support, has all the top games.
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MD
13 February 2020
Comment from uk.trustpilot.com
App full of bugs, constantly 'times out' and takes a long time lading every time you click a page or tab
App full of bugs, constantly 'times out' and takes a long time lading every time you click a page or tab
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Merka James Mcintosh
04 March 2020
Comment from uk.trustpilot.com
Customer service received from kieron was excellent service! Helped with my query with out any problems!! Great thanks!!
Customer service received from kieron was excellent service! Helped with my query with out any problems!! Great thanks!!