Betvictor PLAYER REVIEWS(3033)
Andy Durber
22 February 2020
Comment from uk.trustpilot.com
Kayleigh at Bet Victor was superb! Very helpful and professional. Let’s hope the app is as good.
Kayleigh at Bet Victor was superb!
Very helpful and professional.
Let’s hope the app is as good.
Reply
Dean Fisher
22 February 2020
Comment from uk.trustpilot.com
Was offered a free acca but I forgot to opt in the bet. Explained to Khaddy on live chat and he corrected my mistake for me.
Was offered a free acca but I forgot to opt in the bet. Explained to Khaddy on live chat and he corrected my mistake for me.
Reply
Munners
22 February 2020
Comment from uk.trustpilot.com
Kayleigh was brilliant. First class service
Kayleigh was brilliant. First class service
Reply
Sion
21 February 2020
Comment from uk.trustpilot.com
Good customer service, fast and efficient
Good customer service, fast and efficient
Reply
robert woolston
21 February 2020
Comment from uk.trustpilot.com
Despite many emails texts all sorts of communication I still cannot get on BetVictor I can't speak to no one the live chat is a waste of time I'm they don't send you a link when you try to reset your password it's bloody hard work
Despite many emails texts all sorts of communication I still cannot get on BetVictor I can't speak to no one the live chat is a waste of time I'm they don't send you a link when you try to reset your password it's bloody hard work
Reply
Marcus Battams
21 February 2020
Comment from uk.trustpilot.com
I think that Betvictor needs to change their BOG prices strategy for Horse Racing. Looking at the trends of Horse Racing, markets open on most evenings before a race meeting and it occurs to me that if BV's ambition is to be a marker leader than you should offer your BOG service the night before like other bookmakers, BET365 & Boylesports being two that I know of.
I think that Betvictor needs to change their BOG prices strategy for Horse Racing.
Looking at the trends of Horse Racing, markets open on most evenings before a race meeting and it occurs to me that if BV's ambition is to be a marker leader than you should offer your BOG service the night before like other bookmakers, BET365 & Boylesports being two that I know of.
Reply
Kevin Mason
20 February 2020
Comment from uk.trustpilot.com
Great site to start fair play in slots pay in and returns but then boooom!!!!, lost thousands, take take take site no fair gaming or enjoyable experience, typical site !
Great site to start fair play in slots pay in and returns but then boooom!!!!, lost thousands, take take take site no fair gaming or enjoyable experience, typical site !
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Katherine Allen
19 February 2020
Comment from uk.trustpilot.com
By far the worst experience ever. Live chat with Tina was absolutely awful.. she ended the chat after myself asking a question about a method of payment. Which has left me to feel quite distressed. A full investigation should be completed on how I was treated, how can you terminate a conversation whilst talking over a delicate subject? Live chat is the latest way of communication these days.. at least teach staff basic customer service if you want people to spend there money on this site.
By far the worst experience ever. Live chat with Tina was absolutely awful.. she ended the chat after myself asking a question about a method of payment. Which has left me to feel quite distressed. A full investigation should be completed on how I was treated, how can you terminate a conversation whilst talking over a delicate subject?
Live chat is the latest way of communication these days.. at least teach staff basic customer service if you want people to spend there money on this site.
Reply
Leight
19 February 2020
Comment from uk.trustpilot.com
Damian was amazing. 5 stars.
Damian was amazing. 5 stars.
Reply
22233382
19 February 2020
Comment from uk.trustpilot.com
helen was a great help through the livechat
helen was a great help through the livechat
Reply
Viki
19 February 2020
Comment from uk.trustpilot.com
Great service from Laxmi who was super nice, quick an efficient. Thank you Laxmi
Great service from Laxmi who was super nice, quick an efficient. Thank you Laxmi
Reply
Ruben
18 February 2020
Comment from uk.trustpilot.com
Great betting site and extra helpful staff. A+++++
Great betting site and extra helpful staff. A+++++
Reply
Graham Smith
18 February 2020
Comment from uk.trustpilot.com
Helen was courteous and helpful and resolved my issue efficiently.
Helen was courteous and helpful and resolved my issue efficiently.
Reply
Catherine McCabe
18 February 2020
Comment from uk.trustpilot.com
Spoke with Harriet, an absolute pleasure. Professional, understanding and very efficient!! Top class service Thank you Harriet
Spoke with Harriet, an absolute pleasure.
Professional, understanding and very efficient!!
Top class service
Thank you Harriet
Reply
Jamie Bennett
18 February 2020
Comment from uk.trustpilot.com
by far the best gambling customer service ive encountered, quick, friendly, and doesn't give you the excuse that they can't do anything, should be more liek this in the future
by far the best gambling customer service ive encountered, quick, friendly, and doesn't give you the excuse that they can't do anything, should be more liek this in the future
Reply
Colin Smalley
17 February 2020
Comment from uk.trustpilot.com
Very helpful
Very helpful
Reply
Max Bailey
15 February 2020
Comment from uk.trustpilot.com
Had a Accra insurance bonus expire without me knowing, was reimbursed no questions asked, top service, couldnt ask for more.
Had a Accra insurance bonus expire without me knowing, was reimbursed no questions asked, top service, couldnt ask for more.
Reply
sarah wright
15 February 2020
Comment from uk.trustpilot.com
Beto was very helpful with my enquiry and give him 5stars for sorting my problem quickly and kindly
Beto was very helpful with my enquiry and give him 5stars for sorting my problem quickly and kindly
Reply
Peter stead
15 February 2020
Comment from uk.trustpilot.com
Top 5 star friendly helpful service from Helen great customer satisfaction
Top 5 star friendly helpful service from Helen great customer satisfaction
Reply
Mr John Stewart
13 February 2020
Comment from uk.trustpilot.com
Logging in process and making a bet has become a lot slower lately
Logging in process and making a bet has become a lot slower lately
Reply
Daniel lance
13 February 2020
Comment from uk.trustpilot.com
Customer service are extremely friendly, and professional, the sites easy to use it has loads to offer with games and promotions, verification was done in mins absolutely no hassle or having to send absolutely everything to them! Great promotions, great customer 24 hour support, has all the top games.
Customer service are extremely friendly, and professional, the sites easy to use it has loads to offer with games and promotions, verification was done in mins absolutely no hassle or having to send absolutely everything to them! Great promotions, great customer 24 hour support, has all the top games.
Reply
MD
13 February 2020
Comment from uk.trustpilot.com
App full of bugs, constantly 'times out' and takes a long time lading every time you click a page or tab
App full of bugs, constantly 'times out' and takes a long time lading every time you click a page or tab
Reply
emmy leks
12 February 2020
Comment from uk.trustpilot.com
Great service from the costumer service team. Esp Harriet
Great service from the costumer service team. Esp Harriet
Reply
Brian Barnard
12 February 2020
Comment from uk.trustpilot.com
Catherine was fantastic in dealing with my query. It was very fast & efficient. Definitely recommend asking for her
Catherine was fantastic in dealing with my query. It was very fast & efficient. Definitely recommend asking for her
Reply
Chris
12 February 2020
Comment from uk.trustpilot.com
I have just shared a lovely chat with Helen. I had a problem, Helen was sympathetic and sorted me out. I no longer have a problem and feel very satisfied that Helen got the right result. Great Service
I have just shared a lovely chat with Helen. I had a problem, Helen was sympathetic and sorted me out. I no longer have a problem and feel very satisfied that Helen got the right result. Great Service
Reply
Dominic Jackson
11 February 2020
Comment from uk.trustpilot.com
Excellent app and rapid withdrawals! Every time I have contact BV via Live chat and got through to Kayleigh, she has been excellent every single time!
Excellent app and rapid withdrawals!
Every time I have contact BV via Live chat and got through to Kayleigh, she has been excellent every single time!
Reply
Drew
11 February 2020
Comment from uk.trustpilot.com
Helen’s customer service was excellent and kept in contact with me while she solved the issue I had.
Helen’s customer service was excellent and kept in contact with me while she solved the issue I had.
Reply
Graeme Davidson
11 February 2020
Comment from uk.trustpilot.com
Fantastic quick and efficient customer service! Thanks helen
Fantastic quick and efficient customer service! Thanks helen
Reply
Caitlin Mclean
11 February 2020
Comment from uk.trustpilot.com
A wonderful fast efficient service provided from one of the customer service advisors Nikki! Really please with the service provided :)
A wonderful fast efficient service provided from one of the customer service advisors Nikki! Really please with the service provided 🙂
Reply
David Bates
11 February 2020
Comment from uk.trustpilot.com
Very quick response and my problem was sort in a very short time brilliant customer service from Damian thanks for your help 😁😁😁
Very quick response and my problem was sort in a very short time brilliant customer service from Damian thanks for your help 😁😁😁
Reply
Mr John Stewart
11 February 2020
Comment from uk.trustpilot.com
Tina dealt with my request reasonably quickly ( much better than some other firms I could mention) . Although the query was dealt with there still seems to be a systemic problem that was not resolved
Tina dealt with my request reasonably quickly ( much better than some other firms I could mention) . Although the query was dealt with there still seems to be a systemic problem that was not resolved
Reply
Jason Edwards
10 February 2020
Comment from uk.trustpilot.com
withdrawal time scale is a absolutely joke 5 working days for my winnings To show in my bank 99% of betting site online now have 24hr turn around time scale why are yous still stuck In the old times sort this out bet victor yous are a Multi million pound company but yet yous still can’t find away to send people the winnings faster.
withdrawal time scale is a absolutely joke 5 working days for my winnings To show in my bank 99% of betting site online now have 24hr turn around time scale why are yous still stuck In the old times sort this out bet victor yous are a Multi million pound company but yet yous still can’t find away to send people the winnings faster.
Reply
Danny Embley
10 February 2020
Comment from uk.trustpilot.com
The lady i spoke to was great.. Straight to the issue and sorted right away. Had this a few times.
The lady i spoke to was great.. Straight to the issue and sorted right away. Had this a few times.
Reply
Darren
10 February 2020
Comment from uk.trustpilot.com
I have had to use the online chat a couple of time. On both occasions I have received excellent customer service. My questions were answered promptly, even though one of the errors was my fault, they rectified it no problem. The only down side is the length of time it takes to withdraw to your bank account. If they could speed this up, it would be a major plus.
I have had to use the online chat a couple of time. On both occasions I have received excellent customer service. My questions were answered promptly, even though one of the errors was my fault, they rectified it no problem. The only down side is the length of time it takes to withdraw to your bank account. If they could speed this up, it would be a major plus.
Reply
Matthew McGilligan
09 February 2020
Comment from uk.trustpilot.com
Easy to use and great aftercare service from megan who was very swift in dealing with issues. Thanks BV and megan
Easy to use and great aftercare service from megan who was very swift in dealing with issues. Thanks BV and megan
Reply
Scott
09 February 2020
Comment from uk.trustpilot.com
Great site ! Helpful customer services great games fast payouts regular wins so fair casino and great offers !
Great site ! Helpful customer services great games fast payouts regular wins so fair casino and great offers !
Reply
Jasmin
09 February 2020
Comment from uk.trustpilot.com
Excellent till now I hope it will be same if I win somthing
Excellent till now I hope it will be same if I win somthing
Reply
Karl Allcoat
08 February 2020
Comment from uk.trustpilot.com
The customer service was excellent! I had a problem & it was sorted straight away! By Khaddy. Thank you Regards Karl
The customer service was excellent! I had a problem & it was sorted straight away! By Khaddy.
Thank you
Regards
Karl
Reply
Sai Ram
08 February 2020
Comment from uk.trustpilot.com
A customer service person named Kieron is absolutely amazing. Very kind and understanding. Honestly a great person to deal with. Thank yOu 😃
A customer service person named Kieron is absolutely amazing. Very kind and understanding. Honestly a great person to deal with. Thank yOu 😃
Reply
Dians
23 February 2020
Comment from uk.trustpilot.com
Hello. I signed up for betvictor three months ago. I completely passed the verification. I made bets and started winning. And yesterday I wanted to withdraw money, but I could not. The support service wrote that I searched for a meal using a plastic card from which country I cannot use. I wrote to support that I didn’t make a deposit using a card. I used only an electronic wallet. they replied that they needed to investigate. and today I get the letter: Dear Diana, In response to our recent enquiries regarding your BetVictor account, we would like to advise you that your account with us has been permanently closed following our investigation into your activities on our site. BetVictor reserves the right to suspend or close your account at any time and for any reason, included but not limited to the circumstances set out in Sections 9 and 10 of the Terms and Conditions. Following our decision: • No activity shall be permitted (including deposits, withdrawals, betting or gaming) • No bonuses or contingent winnings will be credited to your Account BetVictor reserves the right to withhold the funds in your account from you where we suspect you have acted in breach of these Terms and Conditions or any other agreement relevant to your activities on our site, including where we suspect the account has been linked with Prohibited or Fraudulent Practices or Dishonest activity. Should you wish to make a complaint regarding this decision please refer to our Complaints and Disputes procedure as set out in the Terms and Conditions. Kind Regards, Megan Cashier, BetVictor" I asked them why you blocked my account and why you are not returning my money. they didn’t answer anything concrete. They stole my money from their rules. I did not steal this money, I honestly won it. I will become a mother soon. And this money is important for me.
Hello. I signed up for betvictor three months ago. I completely passed the verification. I made bets and started winning. And yesterday I wanted to withdraw money, but I could not. The support service wrote that I searched for a meal using a plastic card from which country I cannot use. I wrote to support that I didn’t make a deposit using a card. I used only an electronic wallet. they replied that they needed to investigate. and today I get the letter:
Dear Diana,
In response to our recent enquiries regarding your BetVictor account, we would like to advise you that your account with us has been permanently closed following our investigation into your activities on our site.
BetVictor reserves the right to suspend or close your account at any time and for any reason, included but not limited to the circumstances set out in Sections 9 and 10 of the Terms and Conditions.
Following our decision:
• No activity shall be permitted (including deposits, withdrawals, betting or gaming)
• No bonuses or contingent winnings will be credited to your Account
BetVictor reserves the right to withhold the funds in your account from you where we suspect you have acted in breach of these Terms and Conditions or any other agreement relevant to your activities on our site, including where we suspect the account has been linked with Prohibited or Fraudulent Practices or Dishonest activity.
Should you wish to make a complaint regarding this decision please refer to our Complaints and Disputes procedure as set out in the Terms and Conditions.
Kind Regards,
Megan
Cashier, BetVictor"
I asked them why you blocked my account and why you are not returning my money. they didn’t answer anything concrete. They stole my money from their rules. I did not steal this money, I honestly won it. I will become a mother soon. And this money is important for me.