Betvictor Review

Excellent and efficient service by Juan. Resolved my problem instantly.

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I had a problem which was really concerning me ut I spoke to agent Pavol and he was really helpful I couldn’t have asked for morel I wish all live chat agents were as clear as pavol explaining a process to me. Thanks pavol keep up the good work

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Keith helped me sort my problem out straight away. Signed up for promotional offer but it did not except paypal which I used, so the promotional offer was not allowed. I spoke to Keith on live chat and he sorted it out no problem.

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Betvictor stole my money, almost 1000 pounds with no reason. I won few bets and had there from 400 almost 1000 pounds. After won it was few minutes and my account was closed. On the chat they told me something about closing my account and showed me regulations in which they say that they can steal my money. This is a joke, on every online bookmaker forum I will describe this case and write a complaint wherever possible, do not play there if you do not want to be robbed like me …

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They literally closed my account due to “business decisions” and didn’t even return the money that I had deposit. This is a scam website do not fall for it!

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I was / am a new customer and made a bit of a hash joining however Orsi on the live chat was fantastic and really helpful.

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Absolute joke this is running at 4.4 GOT TO BE THE WORST SITE I HAVE EVER PLAYED ON SLOTS. But putting that aside probably one of the most grueling sites ever to put on a bet. The football bets are limited and there are so many more sites available to lose your money on 🙂

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Christine sorted an offer out for me when it wasn’t sent through automatically. Very friendly and helpful

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A great and efficient live chat experience from Keith

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An error was noticed where home and away display were in the wrong way round on the BV platform contrary to the live play as proven by screenshots I took at the time. Yet BV refuses to budge and accept their error and withheld my funds and winnings. Such a ridiculous process how they ignored the evidence which proves a fault within their system. I’ve yet to be refunded!

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Still waiting for my withdrawal sent multiple emails but never get back to you

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Good day would like to thank the team that dealt with me today . Enjoy the rest of your week …

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Betvictor is one of there worst site they take you’re money then they stop you’re account you can’t get you’re money back avoid this site. Thing is they get you to reply to a bloody robot so you can’t solve you’re problems.

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Shocking returns on the slots, can litterally switch of and go dead at a moments notice, I personally don’t think this site provides a random outcome on its casino. It does seem that it’s controlled in some way. I have just logged off and am considering closing my account as I have just spun 1000 spins on the same slot and didn’t receive one bonus round. Is this random, I think not.

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A MASSIVE CONGRATULATIONS to scaming me again your doing really well on your RANDOM SPINS another 50 pound on spins no 8 11 0 5 10 32 26 3 35 12 28 7 29 23 30 12 don’t exist when you spin but 9!20 31 33 1 16 18 9 22 24 non stop every spin lose lose lose on and on it goes then you change to section of wheel can’t land there for next 17 spins so random I’ll never bet with them again 100 ?? percent genuine review

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Boycott Betvictor Casino. Games are rigged… Save your money don’t play or you be sorry. 100 percent fixed

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i had to use live chat and a employee named Juan was amazing help. many thanks

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Didn’t receive my new customer bonus ( error on my part) I contacted live chat to check if anything could be done. Juan went above and beyond to make sure I received this bonus. An overall positive first experience of fixing any issues I may have had. Top site, excellent customer support…as long as u get Juan lol . Thanks again ?

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very fast at settling your bets and great at taking your deposits but no so great at paying your winnings i have found them to hold your winnings for processing to the next day ie win on a Wednesday transfer that day processing on Thursday hits your bank the following week even though your have faster payments enabled on your funding method. I will be closing my account as i find a company so low does not deserve your custom!

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After playing for around 2/3 years they way they have treated me is disgusting i sent in all private info which i wouldn’t normally do but i use to love this site so didn’t mind i get enough money to gamble and they still wont let me play until next year ? I WILL BE GOING TO THE PAPERS ABOUT THIS SITE and exposing them on how they treat people unfairly and discriminate’s against certain people what a shame because b4 now i only had 5 star reviews about betVictor!!!!!!!

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Adam from customer service was fantastic at supporting out my payments! Very quick to resolve the issue!

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Excellent customer service by Antony today, highly recommended *****

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Anthony solved my query quickly and efficiently

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Con artists I’m going to make formal complaint and ask the police to carry out a formal criminal investigation into fixed odds roulette last dozen times played it has done same so called random spins we will see what fraud investigation team no wonder they register abroad

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YET AGAIN ANOTHER BIG LOSS, I HAVE BEEN ON LIVE CHAT TO COMPLAIN ABOUT THE BONUS FEATURES NOT COMING IN AND SOON AS I COME OFF LIVE CHA, MY GAME PLAY GETS EVEN WORSE, THEY TELL US THE SAME THING, ITS RNG, THAT IS LOAD OF BULL, THEY CONTROL WHO WINS AND WHO DOESNT, I HAVE NEVER WON, AND SINCE COMPLAINING ON LIVE CHAT ITS GOTTEN EVEN WORSE

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Spoke with Adam today regarding my account. Adam was professional, clear and fully aware of my problem. Adam fully rectified my problem, leaving me very satisfied with the resolve. 10/10 Adam thanks again

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In answering my previous review, BetVictor say ” Our professional Customer Support Team will be happy to reply to you any questions you might have regarding Bet Victor or your betting Account. Please contact our Live chat or email us to help**betvictor.com.”However, any email I now send to the help address, is now being returned straight back to me:”Your message couldn’t be deliveredThe message you sent to help**betvictor.com couldn’t be delivered due to: Recipient email address is possibly incorrect. Further information5.4.1 Recipient address rejected: Access denied. “Which very much looks like my email has been blocked by their system (or it’s just a huge coincidence…..)Not exactly the professional service that they are trying to portray.I have some stamps somewhere, I’ll send my data request to them the old fashioned way.(I’ve had to edit the email address here as trustpilot don’t allow them, but I am using the correct address each time)

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games play smooth and the weekly spin club is ok, however the withdrawls are very inconsistent. started off with instant now they just sit pending for hours on end. small withdrawl too, considering what ive put in and lost they then take ages to pay out your paltry wins .

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Helpful customer service 02.10.2022(Assisted by Adam) He helped alot, Answering questions I had and very promptly resolving an issue i had.Extreamly quick response time too.Thank you

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Closed my partners account, didnt even notify us no reason given when asked why they said 2 weeks before. no problem plenty more sites

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am i the only 1 who notices, that when you complain about not winning on slots & how not very often, bonus features come in, that the game play gets even worse on that site, you are complaining abou, & on there sister sites, i am well overdue a huge win, i lose evey week, every month, spent grands upon grands, its about time they paid out

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Quick response to my issue, sorted with minimal effort

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I had to contact HeartBingo as I was having issues and Antony was extremely professional and resolved the issue within minutes

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I’ve now decided to go through the data protection route to access the details they hold on me, as it is a legal requirement for them to provide this (data protection act 2018)If they had to decide to restrict my account, I presume there must be a record of it!

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Prix De L’Arc De Triomphe – Odds Rip OffThe biggest and richest race in Europe takes place tomorrow and at the time of this review BetVictor are up to mischief again with their odds. The overround on their book is a massive 157.44%. Compare this to Bet365 who are 123.62% which still isn’t great but they do offer 2 extra places rather than 1 at BV. Best prices will always be found on the Exchanges but don’t waste your money at BetVictor their odds are disgusting! Also note they had my review about their massive overround on the Ayr Gold Cup removed……they don’t like the truth being told.

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Spoke to Antony. Incredibly helpful. Solved my issue quickly. 5 Stars

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Very Very bad betvictor anyone win over 100.000 i play big bet and smell bet but no win no money back i thnk has scams me

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Had to contact support. I was dealt with by a chap called Harvey. It was a pleasant and successful interaction.

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The worst slots site I’ve ever played, wont be back, 100% rigged slots, 5000+ spins and not a single bonus or mini

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The wording on their offers is deliberately deceiving. One offer states that when you open a new account and wager 10, you’ll get 100 bonus. Seems clear and easy enough, right? Except in the small print it becomes clear that they have no real intention of ever honouring this promise, because of the conditions imposed on it.First attempt to use live help was terrible. I waited 20 minutes to get talking to someone and then when I stated my problem, waited another 25 minutes with no information coming from the agent. I couldn’t wait anymore and the problem was not dealt with; no follow up, no apology, nothing. The second interaction was a bit better, except it was there that I learned I would not receive the promised bonus despite having wagered more than required amount.As you can see from their reply (below), they didn’t even bother to read my complaint. It’s pretty clear I think, from my complaint, that I had already spoken to Live Help and they suggest I contact them again. It’s all pretence. Pretend offers, pretend customer care, pretend concern. I’ve now moved my rating from 2 stars to 1.

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yet again anothe loss, every time i play on slots no matter what site i lose, this is because i go on live chat to complain about the fairness of there games and the small wins they pay, they are all connceted, all bookmakers are reguualted to same gaming autorties, they use an excuse its RNG but my RNG must be blocked from winning, they conncet to your bank, your phone, your IMEI its all a fix, computirsed to death, goverment is making to much money from this, thats why gamblings legalised, very dissapointed yet again betvictor your taking all money all the time its about you and your sister sistes startt paying me out TBC

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Brilliant customer service always there to help. We’ll done bet Victor

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Casino games are 100percent rigged. Yes they are regulated so you don’t win. Horse racing prices ok..Stay Far away from the casino.

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Harvey is top Man, he solved an issue I had promptly and efficiently

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Excellent customer service and communication

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I have only recently joined BetVictor, so far so very good, I am not a big gambler but I will build as I go. Excellent easy website, so full marks guys.

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Houda was great. Thanks

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Houda the customer service agent is excellent very helpful and knowledgeable

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The website swallows your money on slots stay well clear very bad number generator played every slot they have on this site and you get nothing from them how can all the slots on the website pay you nothing my YouTube followers was actually disappointed when i was streaming live they pay for the gambling I don’t another site for people to steer well clear of

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Contacted Online chat as I thought I hadnt received a free bet I was entitled to. Antony dealt with it, explaining that it was actually credited directly to my account and not as a free bet as I assumed.

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