BetNeptune Review

We love our new kitchen but we often had to chase Neptune to answer our questions. We were not happy with the company who supplied and fitted our worktops.We have an ongoing issue with a mis-sold appliance which is getting very frustrating.

Reply

We have been working with Florence from the Cheltenham store for a number of months now in the design of a new home and she is amazing. She is so calm and professional but so friendly and oozes enthusiasm. She has come up with the most wonderful ideas and plans for us and things we would never have thought of. She was on site for all the delivery and made the house look incredible. The delivery team were fantastic too – nothing was too much trouble. Definitely made the right decision to use Neptune.

Reply

This is such a lovely store to visit. The staff are so welcoming and friendly you feel right at home, and what a beautiful home it would be. There’s lots of inspiration in the room sets and expert styling. Even if you’re not looking for furniture it’s well worth a trip.

Reply

We used the interior design service for our bedroom. Vicky has done a fantastic job helping us to redesign the space, advising on both the big decisions such as colours and furniture to the smaller decisions such as cushions, throws, artwork. Were delighted with the end result.

Reply

Great products of good quality. Delivered on time. After sales service was excellent. Everyone was so helpful and accommodating. Have no hesitation in recommending Neptune.

Reply

Ordered Neptune room spray – prompt delivery. Love the long lasting smell. Expensive product but you get what you pay for – worth the price in my opinion.

Reply

We have bought several furniture items from Neptune Cheltenham this year and we have been very happy with both the items and with the help provided by the staff and with the delivery. We will no doubt be looking forward to buying other items next year. Well done Neptune Cheltenham!

Reply

Never use these people again.Sent two expensive lamp stands by post without any protection. Arrived damaged beyond repair. Complete waste of time.Went to Cowshed Interiors instead. Soooo much better service.

Reply

Delivery was totally hassle free with the White Glove Service unpacking and building the dining table in position.Customer services very helpful and easy to contact.Quality of table is excellent! Love it!

Reply

Weve visited a number of Neptune stores across the South of England and have always enjoyed the experience. However, the staff at Chichester made this an exceptional experience. They were so welcoming and helpful without being pushy. A lovely store and very lovely staff.

Reply

The staff in Neptune are so informative and friendly, they are so good with advice and help you to make the right choice for you.

Reply

Everybody in the Tonbridge shop is always so helpful and pleasant. It is always a pleasure going there

Reply

I ordered a pair of ornaments with a five day delivery. The order was late and the delivery date kept changing when I checked the UPS tracking service. Whilst the problem seemed to be the fault of UPS, Neptune were unable to get the problem resolved. I would expect a premium brand to be able to influence their chosen carrier if that carrier is failing to meet service levels. As a result I experienced unnecessary stress as I needed the delivery to reach me by a certain date.

Reply

Love love love this store! Warm, welcoming and sooo relaxing. The staff are very friendly and extremely helpful. They are total experts in home design and styling. I have had the expertise of Debbie and Mandy doing exactly this for me personally! Such a lovely fun time has been had! Definitely recommend Neptune full stop!!10 stars needed!

Reply

We were delighted with the work that Eva did for us on our living room and kitchen. Eva helped us understand the different materials and approaches we could use for what we were trying to achieve, and presented us with excellent designs. Communication was good throughout. Eva helped us transform our home and we are very happy with the end result.

Reply

Perfect service and gorgeous interior products too of course and looking so pretty too and Christmassy too!

Reply

It pays to see before you buy. After seeing this stool in the showroom and being able to sit on one, we knew it would make a useful addition to our kitchen.Smooth and shaped for comfort.

Reply

Diane at Neptune Colchester is so helpful and informative. She is really lovely to deal with and makes the whole shopping experience.

Reply

Went to the bath store yesterday to look at the Xmas decorations. Everything was well presented which helped us to envisage it in our own house and staff were very helpful. Store was very clean and staff clearly take pride in it. They gave me a review card which has brought me here today to write this, but would’ve left this review regardless due to my very positive experience there.

Reply

I have received fantastic customer service today. Sarah was not only super kind and helpful, but she went into such details with me about the bespoke piece I was after. She draw everything so fast on piece of paper with all the dimensions and possible variations for the space this piece should fit in. It was all so clear that I left with a clear vision and with great satisfaction. Her recommendations about the colour and what could work in the space or not, which accessories to have or not, it was all very valuable.Big thank you Sarah and Farnham team! I will be back 🙂

Reply

very good quality and design of items for sale, thoughtfully displayed in a lovely showroom which is so helpful. at the staff at the Chiswick shop ante knowledgeable, friendly, professional and a pleasure to deal with. The entire experience was spot on! thank you Chiswick Neptune

Reply

Laura, Neptune Hove’s lovely kitchen designer, was super-helpful and super-patient while we chopped and changed our minds over a tricky design for a small kitchen. She couldn’t have been nicer and, thanks to Toby’s input as well, we think we have a great kitchen coming our way. Thank you everyone at Neptune Hove!

Reply

I feel very lucky to live so near to this beautiful store with friendly and very helpful staff.I’ve just been to a moodboard course run by Neptune designer Leila. She is clearly very talented and knowledgeble and the course was fantastic. In fact it was so good that I’m planning to go to the next one! Michael, Leila and all the staff are great. My mum and I love going both to browse and shop and to their excellent courses.

Reply

Great service. Called ahead to check if something was in stock, and had very efficient service once in store. The store is beautiful and well laid out with lots of inspiration!

Reply

I was having salt probe calibration issues. Carlos helped me with great efficiency and a great aatitude. All problems solved..Thanks Carlos

Reply

Happy with items purchased but found delivery expensive and slow which is the reason I havent given more stars. Well packaged and recyclable packaging so this was a plus but other options for delivery at a lower cost would have made experience better especially as the service was no better than any other delivery company and the item was dropped into my damp smelly bin. Not the fault of Neptunes and like I said previously, I was happy with my items

Reply

Exceeded expectations on delivery , regular great communication throughout and lovely product. Delivery agents were excellent

Reply

The staff at the Cambridge store are always exceptionally pleasant and helpful especially Rachel who I have worked with for the last couple of years since the store opened

Reply

Absolutely delighted with our new Neptune kitchen. having finally emerged from an unexpected lengthy and wildly complicated refurbishment of our grade 2 listed property, I can honestly say that the kitchen design and installation have been the easiest and most pleasant part of the whole experience. The end result is absolutely beautiful and works very well in the small space due to Claire from the Colchester and Cambridge stores design expertise. Thanks to James and his team for the flexibility around installation dates which were delayed numerous times due to LBC and for the beautiful finish they have created.

Reply

Bar stools delivered, rubbish taken away, and chairs put out at my island. Absolutely stunning chairs, I love them!

Reply

I think the 100 delivery charge is a complete rip-off considering how much the furniture is, it’s put me off buying Neptune.

Reply

We worked with Florence to design our home. Florence dedicated time to answer queries and supported us throughout our journey and has left us with a wonderful space for us to enjoy. She really captured our style and challenged our thinking, we really loved working with Neptune and will be using design services again!

Reply

Our experience of Neptune’s “bespoke” service has been a complete disaster. Parts missing, incorrect parts delivered, errors in assembly, failure to deliver to the agreed design brief, components delivered in mismatching shades of paint now requiring a complete on site hand repaint. What should have taken a single delivery and single assembly visit has (so far) taken four deliveries of components, three visits by the assembly team, one visit by painter cancelled, one visit by painter a “no show” and we currently await a resheduled visit by the painter to complete the job. No, this wasn’t a complete kitchen fit but a single, fairly modest, free standing, open fronted bookcase. They have charged top dollar for a rubbish service (unfortunately I paid up front) and the quality of materials is not high. On the positive side, everyone at Neptune we have had contact with has without exception been helpful, charming and polite. Would I ever buy from Neptune again – No. Could I ever recommend anyone to buy from Neptune – No ……but go ahead, you could have more luck than we have had.

Reply

I could not recommend buying a kitchen from Neptune more highly. Katy’s design was excellent, the team’s patience with our endless questions, concerns and changes of mind was super impressive and the installation went better than we could have hoped. But all that would be as nothing if we didn’t like the end result. We don’t like it, we love it. We had heard tales of how nightmarish purchasing and fitting a high end kitchen can be; all we can say is they went to the wrong place!

Reply

Staff there were so helpful and nice. Being able to sit down with a freshly made coffee they offered really made my day! Will definitely be coming back.

Reply

Chichester team have been brilliant.I would like to say a big thank you to Katy, Jo and team. Down to design of my Henley kitchen, delivery and installation, was an amazing happy experience.I would highly recommend Neptune.

Reply

Everyone is so helpful, from helping you with design or colour decisions, to helping you buy seasonal flowers for your home

Reply

Ordered samples from Neptune, Farrow & Ball, and Little Greene/PPL on the same day. F&B arrived the next day, Little Greene the next day. Had to chase Neptune and they took a week and a half

Reply

Claire Burbeck and Suzy Brogard provided superb design advice and support for my new kitchen. Excellent service and now very excited about the project.

Reply

Rhiannon was amazing. Super service. Listed and really adapted to my own ideas and preferences . Excellent service

Reply

Friendly effiicient staff and good quality product that were delivered in a few days.The Christmas tree was needed early this year so I am grateful for the early stocking and display of the tree.

Reply

Beautiful baskets. The quality is superb. Disappointed with the postal charge especially as I spent a large amount

Reply

Staff in the shop were friendly and really helpful in finding out info for me, as well as giving ideas on design and using colour.

Reply

Store is absolutely fabulous. Lots of gorgeous furniture but equally beautiful accessories. I cant wait to go back!!

Reply

Ordering products from Neptune has always been a pleasant experience right through to delivery. The staff are so helpful and knowledgeable. Thank you!

Reply

Not only do they have expensive delivery charges, they also make an unauthorised deduction for the pleasure of returning an unsuitable item.

Reply

Rachael at Neptune Cambridge was very helpful, caring and professional. She helped us figure out which items were best where we needed help. She had great knowledge in assisting with what would match with what. We enjoyed the experience of making the decisions to make our home nicer, thanks to Rachael.

Reply

I have tried to see a Long Island Dining Chair with a view to ordering them BUT no one in Neptune knows where there is one, not even head office know.I have even tried to contact the CEO with no luck.At least 8 months I have been trying, I really should give up but I really like the look of them.What an absolute joke of a company!

Reply

The online ordering did not work correctly and needed a phone call to resolve, also the quoted delivery day was missed

Reply

I love Neptunes products & visiting the individual stores is always a day brightener. So much inspiration to draw on. Helpful staff & the offer of coffee is always welcome.

Reply