BetNeptune Review

Such helpful ladies in Chiswick store; took everything off the beautifully laid table so that I could open out the extension and have a good look. Really relaxed and helpful store. Ordered online on the Tuesday and table arrived Friday, all assembled in 10 minutes. Were really pleased with it, thank you.

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As we are away for most of December we are trying to get Christmas organised, so we were particularly grateful that the perfect tree was available and able to be delivered in October. Staff as ever could not be more helpful and the tree itself looks fantastic.

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I would like to take a moment to thank Danielle and the team at Colchester for their absolutely amazing customer service, help and support. Everything from room design, wall colours, furniture choices and textures were considered and discussed in transforming some of the rooms in my home. I trusted their design suggestions and combined with the quality of the furniture and accessories we are beyond delighted with the results. Thanks Danielle and all x

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All three items I ordered were damaged on delivery which is extremely disappointing. Great service in store, beautiful store but delivery poor.

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Last minute change by UPS on delivery. However, failed to deliver on that date and no communication despite my efforts. A wasted days leave!

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Three months delivery time but we are very pleased with the settee which is the second one we have purchased from Neptune. Disappointed however that one of the brackets was broken and we are awaiting a replacement.

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Very professional, personable and great service. There was a problem that they sorted proactively and immediately

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After having phoned to be told by the assistant that they had two bar stools available in the sale when I drove up 90 miles was told they had unfortunately sold one and I could have only one and had to purchase a new one how very disappointing especially when I was told they had two available and they would out my name on them no customer service unlike the york branch when they could not do enough for me as I do buy a lot from Neptune in the past I am going to collect the other stool on Saturday at the Belfast branch but will not be visiting it after that

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Went to Guildford to buy a wedding present but I didnt have a clue. Neptune Guildford staff were brilliant in helping me choose – brand ambassadors and delightful, not pushy like some shops. I will return.

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I spent some time looking around the Neptune store in Tonbridge and bought a lampshade, I also talked to Rosie about various fabrics and the Lottie sofa as well as beds. I asked Rosie lots of questions and she could not have been more kind, helpful or pleasant. Lovely shop and excellent staff.

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Ordered Edinburgh lamp table from the Cheltenham store. A reliable quick service, table arrived on day and time organised by Neptune. Am really pleased with the table and already had compliments on how it looks. Thanks Neptune.

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Extremely pleased with my framed pictures, excellent quality and stylish design.However, there have been delays and uncertainty on delivery times on my recent orders and feel the service levels have fallen a little short of what Id reasonably expect from Neptune!

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Expensive for tester paints and delivery time was extremely slow. Took nearly 2 weeks to be delivered.

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Well, we have visited Neptune in Cheltenham on many occasions over the past 2 years and purchased a great cross section of items. Without fail on every visit we are warmly welcomed and all the team in the store are friendly and very knowledgeable. Our most recent visit was no exception.One of the beauties of the Neptune store is the whole way it is merchandised, you can take time, if you want, to brouse and get inspiration and ideas from the room sets and colours used. Neptune regularly update and change their store look so there are always fresh ideas on display to consider.The standard of customer service in all respects, even if there is a very rare hi-cup cannot be surpassed and must be the envy of others in the industry. Looking forward to our next visit.Best wishes Derek & Judith

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I ordered moss and cactus paint samples – turned out Cactus was too dark, and Moss appeared more grey than Green. So went to the Reading branch, and just decided to buy 5 litres of Sage without trying it on. Got home, the first brush strokes I wanted to cry, I hated it! My husband painted a larger portion of the wall and the following morning, I began to like it more, as time passed, I was glad I bought it because it didn’t make the room dark, but I am happy we made the blind decision. Really pleased, now I have to worry about decor, that would enhance the colour.

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Such personal service from the lovely young woman who served us yesterday (am – 26/10/22).She was very knowledgable and nothing was too much trouble. We will definitely be making more purchases based on her advice.

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Everyone working for the company is so professional and helpful. Nothing is too much trouble and I feel safe knowing the quality of the goods are excellent

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I was very disappointed with my Neptune experience. This was my first time ordering from them. When the bed was ready for delivery the delivery company was only able to deliver to my address on one day per week (Wednesday) which made coordinating for work challenging. On two occasions the delivery was booked and did not arrive due to delays with other deliveries however I was not informed of this and had to ring them to get an update. There was no proactive support in getting me my item. When it finally arrived it looked very badly handled and all the boxes were damaged. The bed itself had 2 scratches and a crack on the right post. Neptune did not respond when I reached out about this. While I still like the style, the stress of the experience made me not want to order from Neptune ever again

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Amazing! I love this shop for its online and Instore experience. Fab products and customer services with bags of inspiration

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Excellent service, second to none. Michael (?) was very helpful with paint and fabric. A beautiful display of rooms with friendly and helpful people.

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Ordered two bar stools and chose to have then painted black. The product is excellent quality and it was well packaged to avoid damage. On the day of purchasing I was given a price plus 50 for delivery , the latter being I thought rather excessive. I paid and came away with my order and receipt. A couple of days later I received a phone call to say that I had been incorrectly charged and that I owed a further 90. I had been under charged by 140 and also I shouldnt have been charged for delivery resulting in the 90 deficit. A computer error was blamed. My first reaction was to cancel but I really wanted these stools so paid the extra. I am left with the feeling of not knowing if I was charged the correct price and also should I have paid delivery or not? My feeling is that if Neptune enter into an agreement with me and give a receipt for an amount of money then that should be honoured, any mistake on their part should be borne by them.Such a shame as I absolutely love their stores and their products.

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All went smoothly. The delivery men arrivedduring allocated slot, assembled coffee table, talked me through dos and donts and removed all packaging.

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Really helpful staff when ordering table & chairs. A much better experience ordering through the store than Neptune Head Office.

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Excellent delivery service as always highly satisfied with our bedside table.

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Lovely piece of furniture, arrived in perfect condition, fab communication about deliver time and date, and the delivery guys were lovely as always.

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I placed an order by telephone and then collected in store. The staff here could not be any better, so friendly, efficient and really helpful. I love going to this store. I dealt with Niamh, such a lovely girl and great with advice.

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Really helpful member of staff ( Shannon) who was willing to spend time with us choosing products and discussing options.

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Even though 4 out of my 6 plates arrived damaged, Neptune quickly arranged their replacement.

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It has been a pleasure and a joy dealing with Chloe and the team from start to finish of the design and build process of our beautifully designed and crafted kitchen. Chloe and James the installation manager together could not have been more helpful, always clearly communicating every detail ensuring it was stress free and enjoyable. I would not hesitate to recommend the whole experienced, helpful and delightful team at Chesham Neptune.

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I have had many visits to Neptune, York as this is my favourite store. The furniture and accessories are well made and beautiful. The staff are friendly and helpful, always making one welcome. It doesn’t matter how small or large the item is, the customer always comes first.

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I can only review the paint from Neptune as at the moment this is the only thing that I have purchased from them. Delivery is slow 7 to 10 days on the paint. The quality is good as is the coverage, The emulsion is better than the eggshell. Customer service is good. The only downside is that they do not do eggshell in anything less than a 2.5 litre tin which unless you want to paint the whole house (approx 30sqm) is unnecessary. I wanted to order some more paint for other rooms but with minimal woodwork this size is too big and would be wasteful as well as expensive. Most if not all paint companies offer a 0.75 l tin but not Neptune. Love the colours but I will get them mixed at Dulux so I can get the eggshell(s) I require,

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Beautiful candles. Excellent quality and perfect colour. Only wish they did other sizes.

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I was unhappy with the delivery. We paid a lot of money for delivery for UPS to only try to deliver it once and then I had to travel 6 miles to pick it up myself.

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We are very pleased with our Neptune kitchen and utility room. The initial planning and design was done by Chloe Locherty (Chesham branch) who took on board our wish list and ideas and worked with us in producing a design that really does work. James Daly worked well with our builder, plumber and electrician to plan the installation around public holidays and our other commitments. A special mention also has to be made for the installer, Anthony Mann. His attention to detail was second to none and resulted in a kitchen that everyone who has seen it commenting on the fit and finish. We did have a bit of a hiccup with a couple of aspects of the worktop fitting, but James got those sorted out in very short measure. Overall, getting both kitchen and utility room done at the same time was a challenging process. However, we certainly felt that Neptune were part of the overall team. We would definitely recommend them.

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I have just had my kitchen completed by Neptune Colchester. I had the guiding hand of Rebekah who led me patiently through the options and very tolerant with my changing of mind over areas, always caring and thoughtful. I also had the help of Debbie who again was so kind and nothing was too much trouble . I now have a stunningly designed kitchen. All the girls in the showroom were so attentive . Overall an excellent experience. Thank you.

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Great product. Dreadful customer service around delivery of console table. Waited in for half a day as agreed, but Neptune did not turn up on agreed day and no-one took ownership of the issues and helped us. Customer service team kept pushing me onto the ‘bookings’ team – no-one was interested although we subsequently found out they had given us the wrong delivery date. No follow-up, no apology. Nothing.

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I Oder two prints. There was a mix up and two the same was sent. One quick phone call and replacement was sent out in one wk. Very satisfied with how everything was dealt with

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We ordered two large rugs. Came quickly and the delivery guys brought them right onto the house for us. Very helpful.

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After designing much of the updates to our home, we wanted some fresh ideas, so we engaged Neptune to create a design for our long, rectangular living room. Although we have numerous Neptune items in our home, this was the first time we engaged their designers, and we have to say Julia and Lucy were both very professional with excellent vision and offered the “finishing touches” when the main items were selected.While we awaited the delivery of the furniture, communication was excellent and kept us up to date with everything.Overall, a superb and efficient experience and one I would highly recommend.

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Clear information about delivery and a personalised service. The delivery arrived bang on time and the deliverer could not have been more helpful. All packaging removed and taken with clear instructions as to what to do in the event that we were not entirely satisfied with the product.

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We have recently used Vicky from the Neptune interior design service at the Knutsford store. She was brilliant, designing the layout of the room and choosing fabrics, colours, furniture etc that we are absolutely delighted with. She was incredibly patient and has a fantastic talent for design – thank you so much Vicky!

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Amazing service from Jodie, kept me informed regarding delivery, styled room after sofas arrived. Came up with different ideas and colour schemes. Room looks amazing…so pleased, would definitely recommend Jodie and Neptune Chesham. Always so helpful.

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Fantastic staff, always helpful and the store gives you plenty of inspiration when looking around.

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The delivery men were so respectful and very helpful, asking me where I wanted the bedside units moved to and carried my mattress from another room to put on my new bed, which is also perfect.I am very happy with my purchase and the service.

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First time customer, very happy with purchase. Great communication and quick delivery. Items well packed and arrived in perfect condition.

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Great customer service, very professional team, special thanks to Chloe Locherty (Chesham branch) for her excellent customer service and guidance through out the whole process from day one to the end result for my kitchen design and installation, Also thanks to James Daly for his technical expertise. It was challenging but joyful process, and they have supported me in every step. so pleased with my new kitchen.Top quality product with very professional team.

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I visited and originally tried to place my order for 2 sofas at Neptune at Holloways but the sales consultant didnt check availability or show any interest even though I said I wanted them before Christmas – I was advised delivery would be in January. In frustration I phoned Neptune Edgbaston and the person I spoke to couldnt have been more helpful, she immediately checked availability, advised the sofas were in stock and I could have them within 2 weeks – she was professional and provided amazing customer service.

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Beautiful quality furniture and delivery was exceptional. The delivery team went above and beyond will definitely be ordering from Neptune again.

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Laura Munslow in the customer experience team went above and beyond to help me return gift sheets for the correct size – entirely outside of their normal processes. I have been buying the Albertine sheets for years and they are divinely soft, with a little touch of design through the ribbon trim. Thank you Laura!

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I honestly had the most amazing shopping experience in Neptune. The store is laid out beautifully, giving ideas for styling. The staff were so friendly and helpful.

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