BetNeptune Review

Helpful friendly staff . Offered to send photos damaged table to HQ for more advice . Will be taking up their offer

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The furniture is really great – our two linen chairs are super comfortable and practical with removable covers. And staff are always pleasant and helpful. What needs improvement is the communication between the shops, whoever organises delivery and customers. We had date and time changes texted at the last minute with no discussion which caused some real headaches.

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Well packaged Belmont Jar meant it survived a 500 mile journey to Scotland ! Likewise the Lulworth server and the copious Rosemary and Thyme products. I could not love Neptune more !!!

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Quick and efficient on line serviceWell packaged for transfer.Loved the quality of the products

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I bought a beautiful woollen throw (Auburn) from Neptune and am delighted. Really pleased with the quality and the design is lovely. Appears to be reversible, with one side showing stronger colours. I purchased in the sale with a good reduction and am now tempted to buy the cushion to match, especially if it appears in the sale. Once again thank you for the great service Neptune.

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Friendly, helpful and welcoming female staff who really know their products. Not at all pushy and genuinely interested in our home project.

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We love our new cutlery so much! Great first experience with Neptune, we will be back for more! Delivery was quick and well packaged!

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Christmas baubles were just as described and great quality. Excellent packaging and no damages!

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Always love treating myself to something from Neptune and when I was gifted a Voucher for a Christmas present I couldn’t wait to spend it. I purchased a bedspread which was in the sale so it was an absolute bargain and the quality (as always with a Neptune purchase) was excellent value for money.

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Visited Neptune for the first time as my wife and I had been advised to visit by friends. Very impressed by the store, design and products. We were greeted by Emily who was very helpful and polite, making a good impression. Although we bought a couple of smaller items, we are planning renovations so will be back for furniture. Kitchens also look of very high quality. Please thank Emily for her time and patience with our many questions!

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Its, always such a pleasure to visit Neptune in Chesham I have visited several of your branches but feel the service here is top dollar . The team could not be more helpful Tracy the manager runs a very professional team , Imogen along with Emily are always enthusiastic and incredibly helpful their knowledge of the products is brilliant and nothing is to much trouble . Your only ever as good as your team and the experience here starts as soon as you enter the shop . Big round of applause to you all another lovely enjoyable experience today .

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Dear Sarah, Rebecca and all the girls at the Edgbaston Neptune Branch – Happy New Year to You All!I want to thank you for helping to organise and keep secret my stunning Christmas Present from my husband. I was thrilled to receive the two Orla Large Cushions. Beautifully wrapped and presented, thank you so much Sarah for dropping them off and for all of the personalised attention and detail. I look forward to dropping in to the store again soon, the fantastic service and friendly staff always make it such a pleasure.

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First time visit to NeptunesLiving room needed a makeoverExcellent customer service from EmilyNothing was too much trouble and gave us lots of ideasWill certainly be back

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Neptune at Colchester is one of my go to stores . Its always been an enjoyable experience, and Im fortunate because each visit Ive received outstanding service from the home specialist Sally . She is the most helpful , polite and friendly professional individual . Her knowledge of products and Neptune is excellent. She is an asset to the company and makes the visit an experience . Always so positive and bubbly with fantastic home ideas suited to personal style. Thank you .

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We are very happy with our kitchen. We had a good experience with the Wimbledon branch. There were a few hiccups which took some time to resolve but we got there in the end.

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We purchased a Henley hand painted kitchen in January 2020 and from the start had problems with the paint finish and fitting of the cabinets. The paintwork began to chip almost immediately and as two elderly people it hardly has much wear and tear. We complained through our provider and they kindly came out , but nothing from Neptune themselves, just a can of paint to touch up ourselves!.. The bin unit constantly comes off its fittings, I cannot turn the corner unit and now the freezer door is coming away The paint finish is appalling and almost every edge is chipped showing a white finish underneath. We have had several painted bespoke kitchens before from other providers and never had this problem, I would never recommend this product to anyone. We complained again in October as the cabinets are now so badly chipped, nothing back from Neptune, so in addition to a product not fit for purpose we can add terrible customer service to the list. This is not a criticism of our local store that provided the kitchen only Neptune who seem to have no interest now the product has left their factory

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Three stars is an average. My experience was five stars for the in-shop service (Winchester), the customer care over the phone ahead of delivery, and the lovely sofa itself. But the delivery was disappointing. Setting aside the pretentiousness of “white glove” in the description, I got the 30 minutes away call that was meant for another customer. Having made my way home it was another two hours before they turned up.

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The staff in Neptune Edgbaston are wonderful. Very welcoming and informative. They make the shopping experience very enjoyable.

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I love Neptune and have always had outstanding service at the Edgbaston store where they really cannot do enough for you. HOWEVER, two out of the three times I have ordered online, the courier (UPS) have left the parcel on my front door mat in full view of anyone passing by and today in the pouring rain, despite clear instructions to leave it with a neighbour. While I appreciate that that this is not strictly Neptune’s fault, I was not impressed with the response I got on the online chat, in which I was told that my concerns would be passed on to the courier and that perhaps I should have my deliveries sent elsewhere or order for collection next time. Erm – is this a luxury brand or not?! This is the second time I have had to inconvenience a relative to go and collect my parcel from the doorstep so that it did not sit there in all weather conditions from 9.20am until after 5.00pm. Really Neptune, perhaps you should review your particular courier (as you say yourself, they don’t always read the delivery instructions!), instead of placing the onus on your customers!

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I ordered the 3x sizes of ceramic Christmas trees – all came undamaged- were all very well packed and arrived when stated.Exactly the standard and service I expected. Thank you Neptune.

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I cannot praise Canterbury Neptune highly enough! Rachel went above and beyond helping my husband and me choose two Hanley lamps and then the shades, Oliver in flint. She was extremely patient and very knowledgable about the product. We wish all shopping experiences were like Neptune in Canterbury.

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Beautiful pieces giving an old cottage an interior face lift!. Pleasure to shop in Winchester. Neptune online shopping can take a while to arrive! But after emailing or telephone call, items arrived quickly. Excellent Thankyou.

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I enjoyed looking round the beautifully presented shop. The assistants were friendly, helpful and knowledgeable about the products.

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Excellent customer service from Bryony in store and the delivery guys were brilliant. Lovely furniture too!

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Customer experience in store was poor – such limited flexibility in handle choices became an additional effort, time and cost from us during the buying process – we’ve seen this done much better elsewheere. And considering the value of the purchase, for such insignificant additional cost, the customer experience potential was lost. Then no comms at all after leaving store until the day before delivery – email updates on status of the delivery process is so easy to do and would have helped us plan work schedules. Then c2 months post delivery we receive a call telling us to collect the replacement hinges – no recognition at all for the late comms on this, no suggestion on delivering these and no information on how these would be installed. We would have purchased the bureau as well but after this experience, we chose another bespoke provider.

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Chloe and Harriet designed two rooms for us in 2022. They transformed an old converted garage into a reading room, installing Chawton furniture, new blinds, furniture and accessories. We were so pleased with the results that we asked them to come and redesign our living room too. Chloe and Harriet were fantastic at bringing together colours and accessories to really make the room feel cosy and we love spending time in it.Throughout the process they kept us posted on delivery times and they were on hand on the day to supervise the deliveries and installation, which made it stress free.We are really happy with both the quality of service and goods received and would recommend Neptune to others.

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Ease of ordering, being kept informed throughout the process, prompt delivery, well-packed items, and excellent quality of the products themselves.

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Excellent quality of products. Delivery always on time. Excellent customer service.

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Many apologies for the delay in sending you this review of the very lovely evening spent with you at Neptune in Bath listening to the fascinating talk give by Emma and Giles. I have long been an admirer of Emma and have watched her meteoric rise to a highly respected and talented designer. The food was fabulous too .Thank you so much for the lovely gifts. I will treasure the book, which is much admired on my coffee table.I wish you all a very happy and prosperous New Year.With kind regards.Jackie FitzGerald

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A great Neptune store with very pleasant and helpful staff who went to the trouble of Xmas gift wrapping my purchases. Fabulous customer service!

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Beautiful products, easy to order and delivered in high quality and safe pacakging for the porcelain we ordered.

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Always a lovely greeting from the staff, Rebecca, Charlotte and Lottie to name a few and Toby and Tanya aswell. Nothing is too much trouble and they have helped us no end over the years in making our home. Timeless pieces.

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Came when expected. Great quality. The guys who delivered and talked us through the dining table were brilliant. Great care and attention to detail.

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It is a delight to leave a review for Jessica. She has transformed my little flat into the most pleasing, attractive and happy home. The Neptune furniture is beautiful and I love the gentle colours. The furnishings and accessories are absolutely perfect. There is a sense of tranquility. Thank you Jessica and Lauren too for making this all possible. Jessica is delightful to work with and it is a pleasure to highly recommend her. Thank you so much.

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Unbelievable!! You email me to leave a review. Well it would help if I have actually received the item !! I’m still waiting and it was a Christmas present. Ordered in plenty of time in time for Christmas.

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Happy with product but ordered in September for October delivery but they didnt arrive until mid December. Unfortunately there was no communication so I ended up having to chase a couple of times just to be told they had been let down by their supplier. I think I should have been contacted when the original due date wasnt achieved.

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I ordered a wardrobe, bed linen, a mattress and a sheepskin rug for my bedroom last month. Everything arrived just before Christmas and the two guys were fantastic putting it all together and getting it up the staircase. They took all the rubbish away too. Beautiful quality furniture, it really will last it is so well made. Also best night sleep I have had in a very long time, the bed linen is such beautiful quality, and what an amazing mattress. Really pleased! Thank you for fantastic quality, design and service

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From the moment we visited the beautiful store in Bristol to choose our new dining chairs, to the moment they arrived as scheduled, we were kept updated. The delivery guys were on time, friendly and efficient. We are delighted with our chairs and they appear to be very good quality and long lasting.

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The staff could be happier and more friendly in the Canterbury store Very expensive!!!!!

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Many you for this opportunity, as I am as well going to email the FT W.E magazine who promoted these very much below standard hot water bottles! let me explain, the hot water bottle flat sides are stuck together, so can not be fill up properly, I must assume they are very old stock?? I bought 2, but I have managed to unstick one of the bottles by pushing the long end handle of a wooden, to open up the bottle, sadly for the other one it does not appear possible, without tearing the rubber!What can you do?

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Decorations as beautiful as in the pictures. Wrapped with care and arrived on time. Thank you

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Absolutely rubbish. The quality is good but overpriced. The wait time for fulfilling orders is unbelievable. A footstool took almost 10 months and a simple throw took over 3 months. Meanwhile you pay up front. Something not right about that is there?This was an online order.

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Delivery prompt, unfortunately damaged, but customer service were so effective and understanding. Everything sorted rapidly.

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Super staff throughout our whole kitchen project; from design and planning through fitting and aftercare, everyone went out of their way to help. A level of craftsmanship rarely seen these days! Shop staff are empowered to solve any issues without having to refer up the chain. A particular mention to Rachel (design) and Aaron (fitting)

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Amazing customer service, again! We inherited a Neptune kitchen in our new house and Jamie at Neptune has been brilliant, sorting out a new bin insert super quickly and more recently sending out a new fixing kit for our Sheldrake table. Would highly recommend!

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Lucy in the Reading store was fantastic…but ALL the staff at Neptune are amazing….thats what made my experience good.

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The store employee was very supportive and smiling. She helped me choose my Christmas gifts and offered suggestions. I left completely satisfied and happy from your Chiswick store.

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The welcoming and helpful staff in the Bournemouth Neptune. It is always a pleasure to visit the store. Drawback is that it is difficult to leave without making a purchase as everything is of such good quality and beautifully displayed.

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Great service, quality side tables painted to customer specification and was left a pot of touch up paint.The delivery guys were friendly, helpful and on time.They unpacked the items in their van and brought them in and took away the packaging which was very helpful.Delighted with my purchase!

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This is our third furniture purchase from Neptune.The first was in October 2021 when we bought 6 dining chairs. 2 were damaged and had to be replaced.The second purchase was in December 2021 when we bought an extending dining table. One leaf had a screw sticking through the top, the other leaf had stains on the underside and the finish of the table was poor. The table was replaced.Our third and latest purchase was in December 2022 when we bought 2 armchairs. One chair rocked and a leg fell off a week after delivery. Neptune have agreed to replace the chair.Neptune’s sales team in York are excellent, both at the time of purchase and in resolving issues. The problem with Neptune appears to be the lack of quality control. The defective products we received should never have been delivered.

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