BetNeptune Review

Beautiful store, amazingly organised throughout, the colour throughout the store is lovely. Really friendly staff who have been helpful and accomodating throughout my time at the store ??

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Your showrooms are amazing and gives us so much inspiration, and your staff are always happy and welcoming.we have been always happy with Neptune thats why we keep coming back.?

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A visit to Neptune is always an enjoyable experience but on a visit last week , I was served by Katie. She was friendly and very helpful and went out of her way to make my visit very special. Thank you Katie

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What a wonderful afternoon we had , Becky was an absolute delight , not only cooking and teaching us about some delicious recipes, ( that we could also eat ) but also sharing all her extra tips and stories that kept us entertained the whole afternoon. All of the staff were very friendly, welcoming and attentive with nothing being too much trouble. Hopefully Ill be able to make it to Beckys next cookery demonstration in the spring. To come away with a goodie bag was the icing on the cake! Thank you Neptune Cheltenham

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Cautious in placing order in store due to previous disappointing experience. However, the assistant who placed my order and provided reassurance regarding follow up was very helpful and professional. I placed my order on Monday and the item was delivered the following Friday. The team who made the delivery were excellent and I just could not fault how respectful they were. Five star service by both store and delivery teams. Thank you.

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Brought 4 beautiful framed pictures from Canterbury shop The staff are so helpful and friendly ((Gemma, Karen and Kaz) cant do enough for you Highly Recommend this shop

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Always a pleasurable experience shopping at Neptune. The staff are helpful and friendly. The shop is a delight to be in and the products from candles to furniture are of a great quality. Not the cheapest but definitely worth the price.

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Couldnt have asked for better quality of product and excellent serviceMy home is full of Neptune product and I love it

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Thank you to all the team at Neptune Cheltenham for a very relaxing & enjoyable morning watching the cooking demonstration in store. And a thank you to Becky too of course for showing us how to prepare and cook a lovely tapas style lunch ( with a lot of ingredients I’ve not cooked with before ) and dessert. Didn’t realize we would be able to eat it too – a delicious & very nice surprise! And a goody bag of Neptune treats to take home too – thank you all so much for a lovely experience. Chantelle

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The staff in Cheltenham Neptune store are always efficient and very helpful and keep me up to date with my orders. I highly recommend this lovely store.

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Just popped in on my first visit to the designer weekend and received great service from the store leader Tracey and designer Chloe. The store is so beautiful with a relaxed ambience and the staff are lovely, I could have stayed for hours! I will be back to book a kitchen appointment very soon.

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I recently purchased some hot water bottles as Christmas presents for my family. I also have one for myself. I cant tell you how amazing they are! The sheepskin keeps the water hot all night and is still warm when I wake up in the morning. A beautiful product which also helps save the heating bill. Bravo Neptune!

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Recent visit to Canterbury was as lovely as ever. Fabulously friendly staff, great room displays showing lots of tempting things to buy and decorating ideas. A quality act.

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The staff at the Knutsford store are all very friendly as we visit often. They offer great advice and are all really helpful apart from one member of staff, although to be fair we havent seen her on the last couple of occasions that we have visited and we usually visit once every two weeks.

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Product as described. Very smart & what we wanted.Overall good . One item slightly damaged but I did not want to send back so fixed it myself.

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The quality of both the table and benches is outstanding. The delivery team on both occasions were exceptionally helpful, efficient and courteous.

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The website is easy to use and ordering easy too. Email communication regarding order is very good and delivery is prompt and products are very well packaged. Thank you.

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From the minute you walk in the staff could not be more helpful and friendly Even my husband likes it there and he never wants to go shopping

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Communication is poor. QR code on the receipt doesnt link to the website so have to take a screenshot to find out information. Ordered a small table on 2/1/23, still no update despite saying delivery to store would be between 13th- 20th (now 22nd). Called store 3 times, no one picks up. Whilst the products look lovely, in a competitive market the distribution and delivery of products is poor compared to rivals. They need to up their game!

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We visited the Wimbledon store today looking for a specific product. Gianni who helped us was incredible!! He was knowledgeable, friendly, answered all our queries and ordered products for delivery. Also neatly packaged goods for us that we purchase in store and gave great advice. It was such great customer service that we felt compelled to leave a review for Gianni! Extremely satisfied customers!

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Good choice of ceramic Christmas goods. Delivery was slow but it wasn’t a problem as bought post Christmas so not urgent.. Very well packaged however 2 of the little houses had been very visibility chipped.

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Fabulous items and customer service as always. I rang the shop as they were out of stock online and they had 2 so I purchased over the phone and they patiently waited for me to collect (I got delayed due to being ill!)

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This was our first visit to the Southport store. We were warmly greeted and had really useful help and guidance. It was a really great experience. Thank you so much.

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Great paint at great price. Prompt delivery as well. We have bought a number of things from Neptune and each experience has been excellent. When we had to deal with customer service the experience was prompt and great. The delivery guys were professional and polite. We will buy from Neptune again

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The delivery was left in my drive on a snowy day. I was in because I was waiting for the delivery. Nobody rang the doorbell. I saw the box later on that day. As I am somewhat disabled, it was a struggle to bring the box inside. Luckily nothing was damaged.

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I came into the Colchester store just before it was closing on a Sunday before Christmas with my daughter. The ladies were lovely, staying after closing time to order me an Albert 8ft Christmas Tree and then sorted out some drinking glasses as well. Excellent Customer Service, made my Christmas! Thank you all. Jo and Emily

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I ordered some Xmas sale items, I was thrilled to find these items in the sale, very easy to order and when they arrived how well they were packaged. Very pleased with your efficiency and service. Thank you.

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Staff in store very helpful. We were kept fully up to date with regard to delivery of our items. The delivery crew were on time and were very friendly and helpful. We would not hesitate to recommend.

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The service provided by Neptune was excellent. From start to finish, we felt confident and assured about our kitchen plans. Patsy Williams was very personable and made us feel at ease during the kitchen design phase and throughout the process. When it came to site visits and the fitting of our kitchen etc, John Magnor was also friendly and easy to deal with, as was our wonderful kitchen fitter Toby. The whole process worked really well and we are delighted with the finished product which was the result of careful planning and quality of service by all representatives of Neptune involved in delivering our kitchen. Thank you all so much!

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The staff at Neptune Knutsford are so lovely and very friendly. They take time to engage. Wonderful team there.

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Great well made item. Fits 250g pat of (vegan) butter perfectly. Straightforward ordering. Delivery a bit slow and a few incorrect messages frpm neptune but still arrived in promised window

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Warm, welcoming staff – beautiful products and consistently excellent customer service. It’s always a pleasure to shop at Neptune Fulham!

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Just to add form my awful experience with the Neptune water bottle! I am delighted to say following my poor review, the Customer Host team leader, Customer Experience team, has been in touch,, very helpful and will replace the defect item! Big thank you :)What excellent outcome!(CS0176490)

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My order arrived as stated and I was very happy with what I had ordered , it was lovely to open such perfectly wrapped items . I am happy with the excellent quality of Neptune . Please continue with your high standards.

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The very caring people working at the Chesham store made our first experience of buying a new kitchen as easy as possible. Our kitchen designer Chloe was full of innovative suggestions to ensure that we were able to have the kitchen we have always wanted. The units were beautifully packed on arrival and expertly fitted into our tiny kitchen space by Anthony who despite challenges caused by the lack of space was constantly providing solutions to any issues that arose. Thank you to the whole Chesham team for your wonderful customer service!

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Great visit to Neptune in Chesham. I popped in to buy a gift and as always the customer service was above and beyond despite being very busy,Tracy,Emily and the team always greet you with a warm hello and a smile. I did witness a very rude customer, when Emily asked for her postcode, its beyond belive how rude some people are. Well done Emily for smiling through your ordeal, not sure everyone would of.

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Great Service ,Neptune is the best company in its field in the uk at the moment .This companys products live up to expectation , I highly recomend them.

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Good communication and very well packaged. Beautiful goods . This was an on line order as no store locally. Buying ‘blind ‘ as it were. The items were as beautiful as I hoped . One of the items was a set of 6 mugs that I loved the look of the shape and size . I wanted to get 12 but just ordered the one set incase they weren’t as nice as they looked . I’m so pleased that I have now ordered a second set.

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We try to place orders with the Guildford store as we have confidence in their advice and give a great customer care experience.Products are gorgeous and the design is as well considered as the majority of Neptune products.Love having a store locally, the staff there are excellent.

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Great double fitted sheet but delivered by UPS in a huge square box filled with brown paper and complete with ‘Fragile’ sticker. I was not impressed as I try to keep my recycling to a minimum.

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Neptune products are always of the highest quality and class above its competitors. I ordered online the products were delivered within a week – very well packaged to protect the glass products inside. Overall great experience.

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This is the second time I visited the Reading shop within a week and both times there was no interest what so ever from staff.Both times I entered the shop and said loud and clear hello there was no reaction from staff. They just continued chatting behind the till.I spend 45 minutes with my husband in there as we are planning a major renovation project. We have not once been approached by staff. When we looked intensively at one of their kitchen two staff members were present, continued chatting along and avoided eye contact.Neptune has beautiful furniture which we really like. However they do come with a price and some basic customer service is expected at this price range. You get better service at Ikea. Not sure I will return.

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Unfortunately the items I required were out of stock and had a fairly long lead time for delivery. The team at Neptune made sure I was regularly kept updated on progress and any queries I had were dealt with promptly and helpfully.

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Great products bought during seasonal offers and ordered online. Delivery was much faster than anticipated. Packed with care.

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So impressed with this lovely store. We bought a kitchen and it is so well made and the design service was top drawer. Jodie left no stone unturned and was not at all pushy but considered what was in our best interests. The after sales care was spot on too, something sadly lacking in so many businesses and yet so important. So good to have old fashioned customer service.

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I bought some baubles in the sale which were beautiful. Unfortunately one of the baubles was damaged. I contacted customer service & they responded promptly & replaced the damaged item

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I took the opportunity to buy some new framed art in the sale and I am really happy with it. Neptune always sell beautiful things. I am looking forward to the new season. I expect lots of new products as so many current items are being discontinued. Some smaller art pieces would be good.

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Excellent service, order arrived very promptly, was surprised as what with the Christmas rush, expected it to take longer. My white Christmas trees are beautiful, exactly as described. They are now packed away for next year. I am really pleased with them. And highly recommend using Neptune.

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I dealt with a very helpful lady with your live chat before ordering our table and she confirmed details etc for us and delivery etc .

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It has been a pleasure to deal with Shannon at the Weybridge store over ordering some Chesil limestone flooring and Elcot wall tiles for my new build house. All the ordering and deliveries have gone according to plan thanks to Shannon’s attention to detail. I would thoroughly recommend the Weybridge store. They have been very helpful and answered all my questions. The customer service that I have received has been excellent from Shannon and the team.

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