BetNeptune Review

We visited the Chichester Neptune branch today and purchased a table lamp. We were very impressed with the service we received from Debs and Andie. They took great care and detail responding to all our questions which we much appreciated.

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As always, I can only report that we have the best customer service and friendship whenever we shop at Neptune. All of your assistants are excellent but in particular over the last few visits, we have had Emily Grace who gives wonderful attention and brightens our day every time.Thank youDiana

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They designed a gorgeous bedroom and playroom for our daughter. They were attentive, listened to all our requests, made them become reality quickly and efficiently. They were fun, friendly, responsive, on time and on budget. The end result is beautiful, comfortable, stylish, colourful. The finish was excellent and everyone we dealt with from the delivery drivers to the fitters were totally professional. We cannot recommend them enough. The rooms are a dream come true!

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I bought this bowl as a gift for my daughter’s birthday she is a great fan of Neptune so I though I cannot go wrong. I know she will love . Delivery was very prompt and well packedged. Thank you

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My friend and I attended a moodboard workshop last month, and we had so much fun! The team were super helpful and knowledgeable, helping us to design moodboards for a space in our homes 🙂 I would definitely attend another event! Thank you!

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Neptune is fantastic place to shop, customer service is out of this world, other companies should learn from them, they will go above and beyond to help their customers, to us Neptune family that means a lot.❤️

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Ordered a headboard in the summer and had been impressed with the staff at the Winchester showroom. When it arrived last week, it was beautifully made, arrived ahead of time and the installation was a great experience with no mess and all the recycling taken away. We are delighted and will use Neptune again without hesitation.

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From the time of ordering so much help and advice made it so easy . The two guys who fitted the unit were excellent ( Josh Mazzotta and Chris Edwards ) delighted with my purchase .

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I bought two chairs & they are lovely The service was excellent I would highly recommend Neptune ✨

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Ordered a sample that came quickly and well packaged, I would like to have ordered a mid Sheen finish for a durable finish but unfortunately this is not available so I have colour matched to Valspar,

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They were very helpful when I requested a replacement part for a table that had been outside for over 15 years

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It goes without saying that the quality of the Neptune units for our office is excellent. However build quality isn’t always matched by the level of installation or on-site service. Rob our fitter took great care to make sure everything went smoothly and the assembled unit was exactly how we wanted it. Great service

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I moved into my cottage about 18 months ago. The walls were painted all white so felt very cold during the winter months. I decided to paint some of the walls in Olive to add depth. I was not disappointed wow this colour is beautiful. Just need my Neptune cushions and table lamps to finish my room off.

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A fabulous afternoon with Simon who spoke around interior design basics. A well organised event which was informative and fun and would highly recommend.

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Liz and the team really understood my requirements and helped make sure that I got what I needed. I had two weeks to get everything sorted and they all delivered. Great job and would definitely recommend them

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Absolutely atrocious paint. 65£ tube of 2.5 litre eggshell paint. The wall would have needed 5 coats at least. And the smell? Smells absolutely disgusting. It’s bad when you go to a different company. Get the same paint colour matched and the quality is so much better. Price does not always mean quality. Extremely disappointed.

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The quality of the product, choice of colours and the professionalism of the delivery men who took care with the assembly.

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Incredible afternoon at Neptune Bury St Edmunds, with Simon Temprell, he was very inspiring, and informative such a very nice gentleman with great ideas for design.

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I love my extending Wycombe table, chairs and benches. It is stunning quality and I look forward to owning it for many many years. Delivery crew were fab too!

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Another fab visit to the gorgeous Neptune Chichester to watch a wonderful cooking demo by the very talented Becky Wilkinson.The team are always so welcoming and it really does feel like popping into a home. Debs looked after us brilliantly and the lovely lady on reception always remembers us, including names – now that’s service! 👌

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Had a very informative and enjoyable evening learning about vegetarian food from Jaqs, very nice surroundings and I’m looking forward to the next event. Food was delicious!

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Excellent quality furniture, can not fault that. The delivery wasn’t quite as smooth as I’d hoped. Communication from the actual delivery people was poor, I never received an email or call to confirm time. I was promised a ‘white glove’ service, assembly of bench , removal of rubbish etc . This didn’t happen. Dropped off box and left.

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I purchased four Somerton medium storage baskets. They were delivered promptly and are a lovely quite pale rattan. Very pleased.

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Good quality products well designed. Staff very helpful and our experience was a good one – products available when we wanted them and the delivery team worked with us to deliver when we needed

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Myself and a friend went to a cooking demonstration today at Neptune Chichester our first experience. We both throughly enjoyed it. We were greeted with coffee whilst being shown through to a kitchen area. The demonstration was being taken by Becky Wilkinson a lovely lady who is a professional cook and home economist and works with many well known chefs. She made Five Veg Dhal, Vegetable Shaksuka with Feta & Rose Harissa followed byPomegranate & Orange cake. All 3 dishes we were served to try along with a glass of Prosecco. They were all absolutely delicious. We were given a recipe booklet with them in to take home so we can cook them ourselves. We were also given a Neptune candle. It cost £20 per person so really good value. Becky was on hand to answer any questions afterwards. I highly recommend this event which they hold seasonally.

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Very slow delivery of a single purchase (small package, Gift Card)Purchased online 29 September 14.00Not delivered until 5 October afternoonNot all this delay the responsibility of Royal MailFor Birthday purposes, such delivery times are not good enough.

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Cookery demonstration with Becky Wilkinson. What a fabulous morning ! Becky was wonderful – fun, informative and charming. Neptune staff so engaged and helpful. What a great store (great location too and the food was delicious 😋). 10/10

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Just finished tasting the delicious results of a fabulous cooking demonstration with Becky Wilkinson at Neptune Chichester. Love Becky’s recipes, the Neptune Kitchens and the Chichester store. Becky and the Neptune staff are wonderfully friendly. It’s such a beautiful place… if only I could live there.

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Neptune sell expensive high quality furniture not always available elsewhere so if that is what you want they are excellent

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The products are of high quality and look great in my home.The products ordered didn’t disappoint and were well protected for delivery.

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Great products well designed and superbly crafted . Lovely delivery staff who constructed the dresser on site with great skill and precision and they were very pleasant too. Not my first experience with Neptune who I would not hesitate in recommending to others.

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Customer service will go above and beyond to help you, their products are high quality I can’t recommend them enough I’m doing Neptune goodie bags for my daughter in laws for Christmas.

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Very helpful indeed, we had difficulty getting our old suite out of the front door in readiness for our new ones and after a quick phone call Joe came to take a look then proceeded to help get it out without any damage done ready for the charity shop collection.We are very pleased with our new furniture,and service from start to finish was excellent.

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Ordered a small coffee table which was in stock. Delivery was quicker than originally suggested, on time and good delivery people.

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Website so easy to use, quick delivery, perfectly package. Can’t praise enough.

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Ordered sample of paint at end September – as of 9th Oct still hasn’t arrived . Had to make a decision on paint. Didn’t go with Neptune paint unsurprisingly.

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Happy with kitchen and very happy with the agent we purchased through. However NEPTUNE DO NOT HONOUR THEIR ADVERTISED LIFETIME GUARANTEE AND BLATANTLY JUST REFUSE WITHOUT EXPLANATION.

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We travel from the New Forest to visit this store. Beautiful store in a beautiful setting with a great deal of interior inspiration. Staff are always welcoming and friendly, they take a genuine interest in your projects and offer valuable suggestions and advice.

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Very happy with our recent purchases of Chawton furniture, wall lights and standard lamps. Great quality and timeless design. The team in the showroom always very welcoming and helpful. Would highly recommend.

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Staff are very friendly and knowledgeable, products always of excellent quality and show room is a real delight

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Very helpful and patient in the showroom. Easy order and transaction over the phone. spot on time delivery and removal of packaging.Love my chair/stool.

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The staff at Neptune Winchester are very helpful. I’ve had a lot of different orders recently and they dealt with each one as I requested. The store itself is a lovely place to visit with lots of inspiration & a relaxing setting.

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Very knowledgeable and listened to what I was thinking of and then made constructive and very good suggestions! Very happy with Helena’s approach and ideas which will be implemented. Thank you

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Our new lamp arrived broken with marks on it & no more in stock! 🥲 usually always great with Neptune so this was disappointing.

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The atmosphere in the store was very calm and relax. I knew exactly what I wanted to buy(6 mugs)and was helped to do so by this friendly and soft spoken young woman, who wrapped my items individually very carefully.The Neptune Experience makes all the difference in a not always pleasant world.I can’t wait for my next visit when back in London.

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Neptune is a great place to shop, both online and in any of their beautiful stores. Customer service is great, products are lovely and the website is easy to use,

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Understanding One-to-one. Personal service has been received each time. Especially from Charlene a credit to your company.

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When I bought the sofas I was expecting delivery by the end of July 2023. I had to chase every time rather than was notified there was a delay. In the end the sofas arrived at the end of September. Very disappointing customer service.

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Helpful and flexible about delivery. Beautiful furniture enhanced by products that matched so well. The Cambridge shop is a joy to visit.

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Great range of quality and designed products. Delivered on time with great communication.

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