BetNeptune Review

The furniture is to die for. Wonderful welcome tea and coffee offered brilliant customer service from Lucy & Emily. I am saving up for a wardrobe l have my eye on 👀😁

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Friendly, knowledgeable and super efficient team who go the extra mile to help. Incredible quality as always.

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Delivery guys were superb, very efficiently assembled the furniture took all the packaging away. Thank you

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Product was not as advertised so I am a little disappointed.

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Neptune have always been great supporters of My WiSH, their local NHS charity, and this time was no exception.Jane designed a beautiful room in our Butterfly Garden which is for end of life patients and their families at the West Suffolk Hospital. She then went above and beyond by arranging for much of the furnishings to be donated. We cannot thank her enough for the time she put into this project. We were blown away with her plans and to see them in reality was even more amazing. Our donors have been thrilled by what she created. Huge thanks to Jane and Neptune for everything.

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Stunning Store and the staff incredibly helpful, especially Michael.He helped us choose our lovely new rug and helpful with advise on other products.

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I’ve shopped there several times now and usually the staff are ok. Not tremendously friendly considering what things cost, but ok. However, called there last week (Monday) and they were shockingly rude/disinterested. Great shame really. Not sure I’ll bother again.

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We are regulars here and our experience of ALL the staff is that they are excellent, knowledgeable and friendly.This afternoon we visited and were helped by Emily Grace and her colleague Adam. Not only did we get our usual high standards of help … so did our dog, Betsy, who was given treats. Wow!

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I would recommend Neptune as they have fantastic customer service always helpful and their delivery is very quick, through my recommendation my family and friends have purchased from Neptune and have loved everything. There is nothing not to like.

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Beautifully made dinner set (bowlsey)packaged perfectly no breakages arrived on time good communication throughout Love Neptune – can be pricy but worth it as great quality and service

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The carpet is lovely and soft but it was sold as being ‘flint grey’ and it is definitely more brown than grey

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We recently had Harriet, the interior designer, help us with ideas to revamp our lounge. Absolutely delighted by how it now looks. Very collaborative and took into account our ideas too. Harriet and all members of staff at the store were always extremely friendly and helpful. Nothing too much trouble. Excellent at keeping us informed re delivery of various orders. The delivery chaps were helpful, polite and punctual.Thoroughly recommend Neptune.

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Good quality items delivered very quickly. However, they were expensive.

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Great wall art purchased and as always excellent service from the Hailsham branch! We always thoroughly enjoy a trip to the showroom!

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Great service and advice from Daisy at Edgbaston shop.Only thing that detracted was the delivery from DPD who are rude and took 2 attempts to delver. On both days I waited for them. I have made formal complaint to DPD . Neptune delivery staff are fantastic. Worlds apart!

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All the staff are lovely and so helpful. The store was well stocked and everything in it was laid out beautifully. It’s always a pleasure to visit.

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The staff were so helpful and made the shopping experience fantastic. The shop is lovely too.

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The store and head office gave different advice on which ISO guard to use for my product. I’m still unsure the one I have is correct.

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I absolutely love this brand, but there isn’t a shop near us so I do relay on the websites. Twice found ordering ver easy, dispatch has been swift, delivery is excellent, as is the customer care on the occasional time I’ve needed to ask a question re size etc. I have not problem in recommending Neptune 5 star service from me ⭐️

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Efficient service. I was kept informed of my delivery dates, 2 days before given a 3 hour slot and on the day telephoned when 30 mins away. All very helpful and thoughtful. The drivers were professional and I didn’t have to ask them to take their shoes off, they did it automatically. My bed was erected super quick and all the packaging removed from the house. Excellent service.

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I spoke with Karen on the phone this morning she was very kind, patient and super helpful. What an asset to the team. Thanks again Karen x

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I have to say that although we waited patiently for our furniture and accessories. It was a very long wait.You sent a voucher for £50 before the furniture arrive, so I didn’t know what I would need till everything in place. The voucher had by then expired.

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During the course of a major downsize I was in search of something of a New Look whilst at the same time retaining some of my much loved Brown Furniture and my penchant for William Morris’ patterns for my curtains.I approached Flo, a designer at Neptune in Cheltenham and she came up with gorgeous and imaginative designs for my brand new over-55s apartment. Flo was incredibly helpful and fun to work with and she really got under the skin of the style which I knew I wanted but was unable to articulate for myself. So clever.The result is absolutely stunning and I am utterly thrilled with my New Pad.I cannot thank Flo and all the lovely team at Neptune Cheltenham enough for their enthusiasm, wonderful expertise and tremendous service, all served up with such fun, charm and smiles.Customer Service in Swindon cheerfully sorted the inevitable small hiccups and the Delivery Drivers were all so kind, helpful and efficient.Altogether I have had a really great experience with Neptune – their product is excellent, not cheap but very high quality and beautifully designed. Highly recommended.Thank you very much indeed.

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Always impressed with the quality of anything we buy from Neptune and the customer service is excellent. Loved our lampshades. Thank you.

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Lovely console table. Delivered by 2 delivery drivers who were very polite and took care and respect on my property

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We attended the Mood Board session and it was fantastic! The staff were so friendly and helpful. Nothing was too much trouble and it was so interesting and informative to get their professional interior design advice and suggestions. The session was relaxed and informal and there was no hard sell of Neptune products or services, just a lovely time with a group of like-minded people. We will definitely attend further events hosted by Neptune Bath!

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I attended a Moodboard Workshop with a friend and what a great time we had. Jane’s one-to-one advice was invaluable, opening our eyes to different colour schemes and furniture placement to really enhance our rooms. We came away full of ideas and ready to get started!

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Our second great experience with Jane creating another gorgeous design for us. A perfect colour scheme and beautiful furniture to complement our living room. The whole team were friendly, professional and always kept us updated. Can’t wait for my next project with Neptune.

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High quality product which matches the website photographs. The colour was just what I was hoping for. Arrived very well package and delivery was much quicker than I was expecting.

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Superb service and wonderful experience again, staff always willing to take the time to help customers make the right decisions. Thank you

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Disappointed with candles very expensive for such small candle and not much smell

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We recently worked with Flo and the team in Cheltenham to style and supply furniture for our new master bedroom. The level of service was exceptional and we look forward to working with Flo again in the future.

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Went to a moodboard workshop and couldn’t recommend it more! Jane was amazing and I came away feeling so inspired and excited about my room plan. Highly recommend!

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We ordered three bedsteads & headboards from the Farnham branch. They were helpful with choosing the fabrics and Catrina kept us updated when there was a delay with delivery. All assembled by the courteous delivery guys and we are very pleased with the beds.I would feel very confident in ordering from Neptune again.

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Product was exactly as I wanted. Great quality and professional friendly service from ordering to delivery.

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Ordered Dinner set online after seeing it in shop. Order was easy, delivery was free and quick.

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A really informative and thought provoking workshop. Great tips and lovely to have the opportunity to get specific advice at the end. Many thanks

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From start to finish it was a fantastic experience buying a gorgeous kitchen from Neptune, I would like to say a MASSIVE thank you to Amelia, James & Ollie from the Canterbury branch. We will definitely be having a Neptune kitchen in the new house too next year. Thank you so much!! Wendy & Brett.

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I came in to get some paint, you asked whether I needed emulsion, I said that I assumed so and I told you what it was for. However I see that I should have been offered Eggshell style paint. I have used it since I had bought it. It is not cheap and so am quite disappointed at the lack of appropriate advice.After writing the above review I was contacted by Neptune by both email and phone. I am pleased to say that my issue has now been completely and quickly resolved without any fuss. I now have the appropriate paint type in an appropriate amount with some additional useful advice to further protect my furniture.

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Beautifully wrapped, delivered on time and as always lovely products

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We have bought a few items from this store, all of which we love. But it was when one of them sadly broke that Neptune’s exceptional customer service blew us away.

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Only half of my kitchen was delivered when I was told it was in stock. Called head office so many times and no one gets back to you. Nearly six weeks on and still currently awaiting items to arrive and little communication. I find it such a shame as I think the products are of good quality.

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The quality of the stools we have purchased is outstanding they are beautiful and work so well in our kitchen. The delivery was as promised and on time. The stools even came with a small pot of paint to touch them up as they are hand painted, not expected and a lovely addition to have included as accidents do happen!

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Excellent service and delivery. Drivers very helpful unpacked and took away packaging. Delighted with my purchase.

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Neptune is always our go to place for all our home Furniture.The products and service from store through to delivery is first class.

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Lucy Engwell went out of her way to help me with a gift card purchase and presented it beautifully. Excellent service.Thank you Lucy for all your help.

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What a Fantastic Experience, we (The Cork and Truckle) were lucky enough to be invited to the Neptune Summer Market as a seller of Snowdonia Cheese. We had a fantastic time meeting new customers, making some great sales and gaining some valuable exposure as a small independent business. The market was expertly arranged by Maisie who provided great communication and support though out, we were always made to feel very welcome and the entire experience left everyone we spoke to, feeling good and very positive. We learnt a lot about Neptune and the excellent products they offer as well, so well done on an excellent market, we will be back.

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Attended a 2-hour workshop on creating a “moodboard” as an aide-memoire for design ideas for a room to be decorated/furnished. What a win-win this workshop was! I had few ideas about how to decorate our new-build flat but in 2 hours with 3 staff in attendance I (and 6 others) got advice and suggestions on paint colours, flooring, rugs, curtains, furnishings… and was given samples and paint to model it all on a take-home Moodboard. Plus, had lovely coffee and biscuits, lots of laughs, and concrete ideas for making my new home lovely. All for £10! Wow. For Neptune of course – they got 7 of us pouring over their catalogues, paints, fabrics etc. etc. and almost certainly all of us will purchase from the store now. The £10 is refundable if we buy anything… but I suspect I shall be spending LOADS more than that. Thank you ladies for a super morning, and top notch customer service.

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Bought some paint online, arrived well packaged. Amazing quality and covered a very dark wall in just one coat, as good as F&B at half the price.

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Great customer service in store and quality products. The delivery teams are fantastic – punctual, polite and efficient. Highly recommend. Thank you

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