Bet365 Review

New app is an absolute nightmare. You have to keep logging in and out to update results and your starred horses do not show up on the race card. Messaged them but to no avail. Been a customer for 15 years but not for much longer.

Reply

Customer for many years. I moved from the Uk to Cyprus and my location was changed. I can deposit from anywhere but when it comes to withdrawal then they are just i diots. I made a withdrawal of 50 € to my uk bank account and the same day i did another €180. The 180 never came and they are asking me for 100 documents that i presented to them and its taking over a month for them to do the transfer. Customer service is Ignorant and rude as they dont answer a bloody common question you ask them. Like: why my first withdrawal went through and on the second one done in the same day after being in Cyprus for over 3 years its not allowed. They just give formal answers and nobody cares. I send 10 messages with the same questions and about where is my 180 and they only reply that my KYC are correct and i am veryfied. Nothing about my €180 that i am waiting for a month now.
WORST customer service ever.

Reply

At first when I started betting with bet365 I was recording much losses till I got a tipster on Instagram by the name EDDY_TIPS who do give me fixed correct scores for payment afterwinning, for a month now that I have worked with him I have made millions of dollars with his fixed matches .he made me to understand that fixed matches do exist and he proved it to me that he is hundred percent real!!!! Thanks to bet365 for fast payout

Reply

The app update is total $hit and it doesn’t allow you to make bets. It’s so complicated and I can’t even find a way to place a football bet. Also considering the amount of money bet365 makes can’t they make the app UK focussed? It’s called f00king FOOTBALL, not soccer!

Reply

U know after reading someone’s review I forgot to mention in sports book they give u a 5 dollar free bet

Just the fact they only give 5 dollars is a joke to begin with but would u believe u have to win the bet first before u can keep the 5

It’s a real joke how these scammers are changing.

Reply

I have left a one star expereince only because nil is not available. I reveived an email from bet 365,saying that they were restricting my account until someone speaks to me about my account on the phone. You then have to arrange a call back which gives a waiting time of 72 hours. Having done that through live chat, I called on the third day of waiting, to be told that the call back was not recorded and I had to wait another 72 hours. I cannot believe that there was no one at bet 365 available to fast track a call back for me, given my circumstances. Bet 365 has gone down considerably in my estimation and would not ever recommend them as a good betting service. Inidentally they do not "restrict" your account, the correct word is "freeze."

Reply

New App does not work. On horse betting on an IPhone 6S it fails to show updated Account Balance after placing a bet, and it fails to show Settled or Unsettled Bets with any consistancy. It's a pity, you can't rate this App with NO Stars.

Reply

Horrible update can’t make bets missing games etc.

About to lose me as a better.

Reply

This is a joke of a company that will almost immediately restrict you as soon as you start to bet on their 4/1 or ITV 4/1 horse racing promotion.

After multiple wins, I received an email stating that all my betting concessions were removed and was stake restricted to pennies.

What beggars belief is that if they decided to use their brains, they could just say “ Sorry Sir, you have won enough now and you can continue to use the site, but we don’t want you participating in this promotion anymore”.

Instead I was totally restricted throughout the site and cannot even place a bet on the football.

Why offer a promotion and then restrict customers when they make a profit?

Why not just state in your terms this terminology as an example: you may take part in this promotion for two or three times and when completed, you will no longer be eligible. How difficult would that be?

I cannot believe a multi- million pound company is so foolish and would risk losing so much other potential revenue from “restricted customers” where these same customers may spend thousands in their online casino and on other sporting events but cannot do this due to being restricted because of a promotion that Bet 365 is offering in the first place.

The truth of this appears to be that Bet 365 only offers these promotions to rope customers in, hoping they will mainly use the online casino under the pretence of being a major sportsbook with decent promotional offers. As soon as a customer wins regularly on the sportsbook, they will be restricted.

It’s a shame that the industry in general seems to be following this model but I would have not been expected a major player such as Bet 365 to be so petty.

These restrictions come under the form of “trader reviews”, which are irreversible and no correspondence is entered into or entertained. What a farce.

Reply

Disgrace of a online casino , I play card games and as bent as your ever come across ! Literally sit and watch house turn 21 repeatedly, if they had 20 and needed a ace to get 21 they’d get it! Pathetic excuse of a online casino, shame as sports side not bad

Reply

New update is disgraceful and whoever designed it needs put down! Why try fix something that wasn’t broke. Gone from best app to worst app overnight. Sort it out you fools!

Reply

Worst betting website/app period! Yes they have wide variety of markets but they counter all that stuff by giving you rubbish odds, they’re markets are garbage, even worst I’ve heard many betting sites give you offers, bonus bets, but all they give you are rubbish promotions, laughable garbage. A joke of a betting website period, go somewhere else seriously, coming from someone that been with them for 8 years.

Reply

They used to be the best on the market, but they changed a lot recently.
Live matches are being cancelled randomly – cashout becomes impossible. Bonuses are harder to obtain, you can't cashout them, unless your team is close to winning.
If you win money before sending them your id scan, they won't pay your winnings.
Less matches available for live betting… these are just some of their techniques, stay away from this so called company..

Reply

Bet365 app has been down on numerous occasions over the last few weeks for long periods of time which has meant you cannot place bets or access your funds which is appalling and they have now upgraded their app which is rubbish as it doesn’t update bets, balances,results Etc without keeping logging off and logging on again and is now only available in portrait format which is inconvenient on an iPad

Reply

Seems Bet365 only offer cash out bets when it suits them , did two 14 team accas tonight 13 wins on each not offered cash out once on either of them !! Shop around find a bookie that plays by the rules!!!

Reply

Never win any large amount of money because u will wait a lifetime to get it poor customer services just lie to you and talk different time frames

Reply

This is the worst app I have ever seen going from 100% great to 0% shambles. Who ever thought of this design needs shooting! Odds all over the place! Slow! Cannot find what you want! And customer service keep saying they have passed it on! Yet they have clearly not taken this on board that 80% of people have complained !!! The new app is rubbish…

Reply

Bet365 are real cheaters.
I deposited through astropay and I doubled my bankroll.When I tried to withdraw through Skrill account,they closed my account.Iam continuous ly following them,they are only providing option to withdraw through wire transfer,which not a good option for Indians.Indian banks don't accept money from bookmakers.
Dear Indians I advise you to not to go with bet365,chose any other bookmaker.

Reply

Bet365 your new app is terrible
I use just for horse racing and is so frustrating to use old one was much better

Reply

These guys don't need any new customers. They are overloaded with existing customers and loads of money. I opened an account recently and finally not able to use it due to their logicless deposit limits. They set up my 7-day limit as €6,022,532 and a 30-day limit as €23. I don't know which genius person or algorithm set that. When I chatted with their customer support, they were least bothered and wanted me to beg to increase those limits by calling on their phone number. i dont understand their logic behind that and decided to not use this website anymore.

Reply

I use their official website rather than the app because apps has many issues frustrating customers. Their new update is not likeable by many. The customer service is active, they have an email address, Live Chat 24hrs & phone numbers. Their withdrawals and deposits are a quick method and customers must be verify to withdraw. The payment for withdrawal will be in your account immediately after the game(s) is finished.

Sometimes they offer a $5.00 live-in- play bet in particular games,(single matches) if you wager in the market pre-betting with your own money they claimed they are offering their $5.00 to you. The fact is, this is not true. If you win the bet using their $5.00 live-in-play which they claimed they give it to you. You will be paid only the payout and not the stake.
For example let us say the payout is $100.00, you will be paid $95.00 and they will deduct their $5.00 from your account & if you lose the bet, it still will be deducted. You CANNOT withdraw their $5.00. How could they be offering something & then taking it back?
What they are actually doing is lending the punters $5.00 without their consent rather than giving it to them.
The only benefit for punters is they will get the payout & not their stake which is their $5.00 they lend you.
I would still recommend people to bet there but before opening an account, people should read their Terms and Conditions first.

Reply

The new app has to be the worst ever bring back the old version asap!! I’m off to another site if they don’t sort out this mess.

Reply

The new updated app is garbage! Slow, takes ages to put bet in that’s if it even lets you choose a selection and as for the online casino well that’s the worst in all ways! Rigged as hell and very predictable when you have 20/21 if your lucky your draw the hand! Thieving without the masks

Reply

After watching very carefully the live casino blackjack tables. It has come to my attention that all of them are rigged 100%. the dealer will get either blackjack or 20 90% of the time. No matter how many are playing. Don't take my word for it. Go and see for yourselves. All gambling is FIXED. If it wasn't, I think the majority of us that gamble would be rich.

Reply

The update is the worst. Have log out and delete app just to refresh my in play bets

Reply

Used to be my go to betting app but since the update its slow, freezes, hard to navigate and in play cash outs are slow so never cash out an all round frustrating betting app, change it back BET365 ive not heard one person say anything good about it

Reply

Absolutely rubbish please don use this bet 365,

Reply

Absolutely rubbish
Made a withdrawal on bet365 mastercard, been waiting 6 weeks and they keep telling me the withdrawal it is under review with their payment team!
What the disgrace!
PS.
Your brand new app it is the worst I’ve ever seen!
Move on now to a different bookmaker!
Sorry

Reply

Bunch of thieves, made a deposit which did not credited into my account and Customer Service was just ignoring my inquiry. Please stay away from this bet 365.

Reply

Thieves!
Do not trust this company!
I made a deposit then they restricted my account so I cannot place a bet & they will not refund my card!

Reply

Worst app I have every used since the update

Reply

Wooow this new up date is s**t people have told them to many times to go back to the old version and they just keep ignoring customers. What a shambles of a so called company. I won’t be using bet365 anymore bunch of clowns.

Reply

Seriously, whoever signed the new app improvements, must have been smoking! It’s gone from being the Messi of the betting app – to Djemba – Djemba! Come on guys, get it sorted!

Reply

New version of the app version is absolutely terrible. Doesn’t show in play scores. Choosing selections doesn’t work. Balance shows as zero after depositing. Will be gambling elsewhere from now on

Reply

This new updated app For bet365 is absolutely terrible! and clearly a design to make us lose more money as if they don’t make enough profit! I will be looking elsewhere to gamble unless old app is restored! That was the best gambling app By far!

Reply

I was a real fan of bet365 betting site and would say it was flawless and was miles ahead of WH, however, the new bet365 site is absolutely rubbish and I’m very disappointed with whoever created this new site, on the plus site I’m sure eventually I will give up gambling all together and honestly I can’t wait so I will try and tolerate this new rubbish site.

Reply

If I could give zero stars on this “new improved” app I would. This is terrible. They are going to lose so many members. Strongly suggest changing back immediately.

Reply

Very disappointed with the ‘upgrade’ was very user friendly now not so at all will use a different site sad to say but why change things!!

Reply

Simply Rubbish. Why change something that isnt broken

Reply

I've extensively used sites, and these guys are on top by a distance. The actual user experience in terms of site functionality and layout is pretty good. The customer contact is far more professional than alot of the also ran sites and they address your concerns by actually listening rather than giving a templated response. Live betting is widely available and in play to use through the contents without being suspended. Generally the odds offered across all disaplines are alot better that almost all others.

Reply

Numerous things have annoyed me now about this site , as specified by previous members why try and fix something that’s not broken .
I used to be able to go off site and then return and the match details would have changed , now I do the same thing and all the details are the same as when the game started .
I’ve also noticed that when you turn your device sideways the information will not turn around and enlarge the details .
I realise these things are trivial but they are also handy for certain people.

Reply

since the update the app is terrible, doesn't load and in play just doesn't work. gone from being the best betting app to the worst

Reply

Worst gambling site, ive been waiting 2 years for them to verify my address and they refuse to give my money back even though they have all my information.

Reply

Been using the Bet365 app on iPhone since Christmas and found it to work well and was very user friendly. Since they have updated the app it has got to be the worst on the market with so meany glitches it’s unreal. For example, Money now takes ages to hit Your account After you win a bet and the app won’t let you place another bet until it is settled. Live In play stats don’t update in real time. No longer user friendly And your favourite markets don’t save after you close the app so you need to reset every time you log in.

Reply

Extremely unfriendly staff both over the phone and via chat. Cold, robotic, scripted responses. Always have been. Was almost use to it until I switched. Now coming back to use them for a promo or two here or there – I can remember why I left.

I wonder what their staff think of us Australians some times.

Leaving after my next withdrawal lands!

Reply

What a disaster in terms of customer experience with this new app. B365 have gone from brilliantly user friendly to, in my case, can not be bothered with their platform. I’ve been their client for decades (rarely placing a bet elsewhere) but can see no apology in terms of problems experienced. Can only conclude that they don’t care.

Reply

Bet 365 was the best betting app, the upgrade is so bad it’s not worth betting with, please sort out or change back.

Guy speak with your pocket, I’m now using ladbrokes, no where near as good as bet 365, but the app must change or simply don’t use.

Reply

I totaly agree about the changes that have been made on all platforms ,its gone from very user friendy to !00% crap. if it aint broken why try to fix it? Ive been with them for years and if nothing is done i will use another betting
platform!!!!!

Reply

Gone from best to worst with the new app, extremely slow and hard to navigate compared to previous version

Reply