Bet365 PLAYER REVIEWS(3049)

Stuart Melville
04 February 2025
Comment from uk.trustpilot.com
Absolute joke of a company three times they applied restrictions to my account apparently for safer gambling. however this last time all my bets were placed before 2pm some were the day before at 7.30pm they ban my account while in play lock out everything so I can't do anything for 24hours telling me to phone

Ben Mcmonagle
04 February 2025
Comment from uk.trustpilot.com
300 spins on 24k gold jailbreak and not a single feature, now tell me that's normal....just statistically it should of come up a few times at worst!

Dan R
04 February 2025
Comment from uk.trustpilot.com
I've been in numerous sportsbooks and eventhough the interface and app are good, the customer service has been terrible. Today they closed my account for no reason whatsoever and refuse to provide any justification or information as to why my account was closed. Horrible experience. With sports betting now legal and many options out there, I would suggest go elsewhere. There are able to lock up your account at anytime without any explanation and this is something that can leave both your wages and money at risk when relying on such a business.

Lisa
03 February 2025
Comment from uk.trustpilot.com
Took my money and then said my account was ‘locked’ and then closed it before I could even place bets. After trying to contact customer services twice I got terrible service and nothing was resolved. WORST SITE EVER

Mr. Carl Hatton
03 February 2025
Comment from uk.trustpilot.com
⭐ Bet365: The Ultimate Betting Platform! ⭐Bet365 is hands down the best online betting platform out there! 🏆 With an incredible range of sports markets, live streaming of over 600,000 events annually 🎥, and an intuitive mobile app 📱, it offers an unbeatable experience for all bettors.New users can enjoy fantastic welcome bonuses 🎁, while existing players benefit from exciting promotions like bet boosts and early payouts. 💰 Secure payment options 💳 and 24/7 customer support 🛎️ ensure a smooth and safe betting journey.If you're looking for the best place to bet, Bet365 is the way to go! 🔥💯

Freckle Face
02 February 2025
Comment from uk.trustpilot.com
Worst of them all!! So I had a few months in traction..joined 22 sites, deposited 100 quid ten times in each. This was by far the worst return of them all .zero in fact! One time I bet just /10/p a spin../1000 spins..no feature! Lol. Lucky I have the money to waste..interesting experiment for sure! Best returns were coral, bet victor, virgin and hippodrome by far. Steer clear of this site. Ojo and jackpotjoy.

George
02 February 2025
Comment from uk.trustpilot.com
Restricted my account for no reason and refuse to correct this.After an hour on chat it turns out a similar account has been set-up using some of my details (even though I now doubt this to be true) but they wouldn't expand on this.Was originally told everything was OK and back to normal, then literally 10 mins later I get a message saying I can no longer use cash out or any offers they have.Back on live chat and told that's the decision that has noe been made and that's the way it is, even though 10 minutes earlier i was told everything is now ok, no reason given.One of the worst companies I have ever dealt with.Very unprofessional and amateurish company.

jake raddz
02 February 2025
Comment from uk.trustpilot.com
DO NOT USE SAFER GAMBLING OPTIONS. Once you use the safer gambling tools on the site in an attempt to gamble responsibly they will restrict you from receiving any and all promotions from themlive chat clarified that this is the case and took a screenshot.after publishing my review they have have restricted all access and not allowed me to continue playing on the site. took 2 hours in live chat to get account unrestricted because of an agent.

Consumer
02 February 2025
Comment from uk.trustpilot.com
Terrible experience no consistency in certain games .. bonus doesn’t reflect the amount gambled and then if you do ever win anything you can’t just withdraw it on the card you deposited.. no they then want your bank details to transfer it … definitely don’t waste your time and money

CESAR TELMO
02 February 2025
Comment from uk.trustpilot.com
Many, many bad reviews but I did had a good time with bet365, I still have a good RTP, unique free bets and games always giving profits.

Martin
01 February 2025
Comment from uk.trustpilot.com
Before you read further, find another betting company. Sick of bet365. I’ve had my account restricted when I win then for the second time, their site had a glitch on Wednesday preventing any cashing out. When messaging them I received a generic message which basically said unlucky. Really poor and makes my opinion of them as scammers. Screen shots taken so will raise with trading standards. Now betting elsewhere and I advise you all to as well!

Saqib
01 February 2025
Comment from uk.trustpilot.com
Probably best layout of them allThey definitely have best layout of all betting companies and navigation simple to use through out site ...that's probably why it's the number 1 site for punters...however I did self exclude from site years back because of altercation with their costumer service...I will be returning next month as self exclusion ends... however their promotion back then was terrible as I can remember... my friend still uses their site and they have recently added free to play game every day which not good he hardly ever wins on it... I'm still on fence on this site 50/50 ...it kind shocks me how the number 1 site for punters have so many faults with their site if I was the CEO I would fire all promotion team lol terrible

paul atkins
01 February 2025
Comment from uk.trustpilot.com
This company will rob you blind and then Send emails telling you their gameplay is fair this is the most crooked gambling site I have ever played x please avoid at all costs

Andrew Brown
31 January 2025
Comment from uk.trustpilot.com
They restrict you after a while if you’re a consistent winner. Absolutely disgraceful behaviour and they shouldn’t be allowed to get away with it. They made a revenue of over 3 billion last year and restricted me for my 3k profit.

Robbie Adams
31 January 2025
Comment from uk.trustpilot.com
Been a customer for 2 years. All good at the start. Free Spins, free bets and then nothing. Overall I lost £2800 but won £2400 playing Poker, Virtual Blackjack, Roulette and Sports betting. Down £400. I closed my account this week. Wanted to cash out my football accumulator and the app wouldn't let me access my bets. 5 minutes later the other team scored and then it let me in. Bet365 makee billions and yet they won't pay out peanuts. Thieves. Don't waste your money here.

Wayne Botelho
31 January 2025
Comment from uk.trustpilot.com
If i could rate bet365.com zero stars I would. I literally got an email this morning saying they restricted my account till I call them with affordability checks. I was talking to the agent for over an hour first time and he kept repeating the same questions till the call miraculously disconnected. I didnt receive a call back so I called back after an hour later bearing in mind I'm place on a long hold and spoke to another agent in the Responsible Gambling team who said he wasn't able to assist and someone will call me straight back which nobody did surprise surprise. I emailed the team and Vanessa emailed back saying I should phone for a third time. What is wrong with these people do the not understand customer service. Its an absolutely rediculous company and shouldn't be allowed to operate if they are scared to take a bet.

David Page
31 January 2025
Comment from uk.trustpilot.com
Really non engaging games. full to the brim of really convoluted requiments for any wins, So many games so reliant on so many aspects to acess features and even then on some you still fail in a bonus as its reliant on other features. It really is a celebration of mediocer win lines with the occasiomal free spin to win back what you have probably already deposited over the course of joining. but no more.

David Henderson
31 January 2025
Comment from uk.trustpilot.com
Champions league , 7 fold. All games were winning with 10 minutes left . Went to crash out and app stopped working conveniently so couldn’t take big cash out offer , then of course when games finished it started to work again. Emailed them and complained and they said cash out is a feature that they can withdraw at anytime and they waited for bet to settle . Not first time it happened, wont use them again!!!!

Tomas
31 January 2025
Comment from uk.trustpilot.com
Scammed. Past wednesday, there has been a technical problem on their end which made it impossible to log in. Lost 200 euro, because I couldn't cash out. They're hiding behind the TOS, saying the "cash out function is a fun extra, but we aren't responsible if you can't reach it". AVOID.

sw
30 January 2025
Comment from uk.trustpilot.com
scam365 avoid funny how everyone who had bets on their app crashes so they cant cash out but people who haven’t placed a bet can use it just fine. then soon as games end oh it magically working again they need looking in to the gambling commission they always do stuff like this.

A. C.
30 January 2025
Comment from uk.trustpilot.com
SCAMMERS, REAL OFFICAL SCAMMERS! on the 29th of January 2025 around 10-15 minutes before UEFA cup matches ended they have stopped all cashing out strategies and they have stopped their servers where millions of people could not login or cash out or even see their bets!

Robbie Adams
30 January 2025
Comment from uk.trustpilot.com
Been a customer for 2 years. Overall I have lost £2800 but won £2400 playing poker, roulette, blackjack and sports betting. They ripped me off tonight. Wanted to cash out my football bet but the app wouldn't let me access my bets for the first time ever. The team scored 5 minutes later. Not going to complain as they'll probably just say they where having problems with the system. I won't be spending a penny here again. Oh don't bother with their Poker App it's pure Garbage. Rigged 💯.

Levi Stephenson
30 January 2025
Comment from uk.trustpilot.com
Not the first time they have crashed their site during games. Obviously losing too much money with so many games on so they magically crash and then fix it once games are done.

mel
30 January 2025
Comment from uk.trustpilot.com
ScammersLogged me out of my account so I couldn’t cash out early, tried to put my password in lots of times but failed, the time it let me in all games had finished 2 teams out of 9 let me down, scamming gets, don’t waste your money,plenty of other sites that pay out and want your custom

Chris Ruff
30 January 2025
Comment from uk.trustpilot.com
Not for the first time with an accumulator in football the screen "srangely" freezes you can't cask out you end up stuffed. NO WAY TO RUN A BUSINESS STRANGE WHEN FINAL WHISTLE YOU HAVE LOST BECAUSE OF A DRAW LAST GOAL 18 MINUTES FROM FULL TIME.

Scott Bateman
30 January 2025
Comment from uk.trustpilot.com
never use bet365 the app crashes every time you have a lot of money to cash out, preventing you from cashing out. they are corrupt. never have this issue with any other platforms.

Michael K
30 January 2025
Comment from uk.trustpilot.com
Trash customer support. Only responses you'll get are robotic ones via live agents. Placing false limitations for promos and free games as "safe gambling" method while accepting deposits and bets. They manipulated app glitches once limits apply

Jeremy Pascoe
30 January 2025
Comment from uk.trustpilot.com
Last night during the champions league games i was unable to cash out on two separate bets. Then all eight bets disappeared and the screen froze. I have other friends who didn't have bets on and there accounts were working normally. I think that they were set to lose money so they froze all possible cash outs and they cashed in. I will never trust or use them again

Sandra
30 January 2025
Comment from uk.trustpilot.com
Put on a bet on the Liverpool vs PSV , a bet builder with Chiesa to score or assist, which actually happened with Harvey Elliotts goal all so every other site had it down as an assist , however i lost my bet at bet365 decided he didnt assist.This company just steals from people, it wasnt much of a win luckily however it was still a win.Bet365 you are liars and a theif from today i will be deleting my app and using sky bet instead

Lee Harding
30 January 2025
Comment from uk.trustpilot.com
App and website crashed yesterday preventing any cash outs. Started working again right after the champions leagues games finished. Very suspicious! May they could see a high probably of taking a lot of losses. T&C's say that they dont have to do anything in these curumstances, not even refund your original stake. This means that if your bets are contingent on being able to cash out then you are taking a risk. Approach with caution.

Liam Swales
30 January 2025
Comment from uk.trustpilot.com
Literally placed about 7 bets on the in play bit with 2 losses and 5 wins and now they’ve restricted my account. Not sure how a betting company can restrict your account for placing winning bets? I’d like to get this issue resolved as the actually app is quite good to use

Anis
30 January 2025
Comment from uk.trustpilot.com
Scammers, basically the platform “crashes” while bets are on so that they avoid thousands of people cashing out their money during the biggest gameweek if european soccer where 18 games were being played at the same time. Frauding customers in brought daylight for not having their ongoing bets available for 30 minutes and magically the platform was “fixed” when the games were over. Bet365’s response to that? “Oops sorry for the inconvenience”. AVOID this website/app if you are looking for a fair gambling website.

Glénn Lané
29 January 2025
Comment from uk.trustpilot.com
Absolute Joke of a betting site. I wanted to cash out, but couldnt log into the site, wouldnt load and got this error "Web server is returning an unknown error, Error code 520" As soon as the game had finished, hey presto, could long in, by that time it was too late and i lost out on hundreds of pounds.

Michel
29 January 2025
Comment from uk.trustpilot.com
buggy and suspiciously always down in critical moments of key matches. App needs a refresh.

D R T
29 January 2025
Comment from uk.trustpilot.com
How can a billionaire company/organisation have such a terrible infrastructure in regards to its app?? Crashes far too many times and at vital times i.e. when monitoring an acca that is in etc missing out on the opportunity to "cash out". JOKE! SORT IT OUT.

Mr Evans Chris
29 January 2025
Comment from uk.trustpilot.com
Re-opened my account a few months back because i like the football 2 goals ahead and its a win. However bet365 preach that you should read gambling warnings, use their tools to take a break etc. Then when you take a break (for my own reasons), they penalise you. Then i have just been asked for my work history including what i earn, that is none of their business, account closed again and i will NOT be back. The other point to make here is that i had ages ago limited my spend to £10 per day, so we are not talking earth shattering amounts.

Paul Hopkins
28 January 2025
Comment from uk.trustpilot.com
Using Bet365 to listen to the commentary of a Division 1 football match (Posh v Wigan) and whilst it did not seem the most exciting match as both teams are struggling. It would be nice to listen to match commentary instead of inane drivel and occasional match reports.

Paul N
27 January 2025
Comment from uk.trustpilot.com
Caution dont use their boosts or free offers they will close your account

jan lacny
27 January 2025
Comment from uk.trustpilot.com
You robes , what should I give you to win something, I filmed everything and I'll show it on FB so that people can share it

Louis King
26 January 2025
Comment from uk.trustpilot.com
Don’t not use they are scammers opened a account to get 50 pound free bets then they closed the account a day later after depositing a tenner do not use

Stephen
26 January 2025
Comment from uk.trustpilot.com
Following my last poor review of bet 365, i can update and say following the turmoil of 10 plus emails and a couple of phone calls, i spoke to Charlie a few mins ago, my issues have been resolved and my account is now live.. Much appreciated kr steve 😎

Nigo Mul
26 January 2025
Comment from uk.trustpilot.com
AVOID AT ALL COSTSThis company do not care one iota about their customers. I incorrectly placed a £50 bet using £8 credits & £42 cash.Contacted them (Emma P) well before the event started and explained but she refused to void bet then just abruptly ended chat.Unprofessionally and don't care.AVOID

KB
26 January 2025
Comment from uk.trustpilot.com
removed ability to view american odds, removing user choice. also restricted my account after winning more then i lost.seems pretty slimy.

Josheff
26 January 2025
Comment from uk.trustpilot.com
They are making it look as though they offer a lot of promotions and or free spins/bets and then using responsible gambling as an excuse to block use of promotions and bonuses. You can bet on 2 or 3 sports every week routinely and when you are about to make use of a bonus or promotion they will send you an alert telling you that you are blocked from promotions due to betting on multiple products. If they were truly concerned about your well being or gambling tendencies then they would block your deposits. Not your ability to use bonuses. This is borderline criminal.

John Smith
25 January 2025
Comment from uk.trustpilot.com
Person just ended my chat with me. While we were having a convo. I love your product. And will still bet with you, but that service representative deserves the sack, Aristotelis K just hung up on me mid convo, while I was just trying to understand how things work

Shaun Norrish
24 January 2025
Comment from uk.trustpilot.com
I've literally watched a friend just do 450 quid in 2 days and get absolutely ZERO back..bonuses non existent paylines are horrific and the apparent RTP of 95% is a complete lie! I did pre warn him not to sign up to these cowboys as I told him I permanently closed my account around 7 years ago because they manipulate their slots and fiddle payouts. The woman who owns this company rakes in 100s of millions annually...a little suspect don't you think when her slots pay next to nothing back no matter how much you jam in it? They need a serious investigation into her and her god awful firm. Safe to say he's closed the account permanently and headed elsewhere.. BET365 ARE SCAMMERS 👍

Yuli Prasetyo
24 January 2025
Comment from uk.trustpilot.com
AFTER I CREATE ACCOUNT AND DEPOSIT 500$ , THEY LOCKED MY ACCOUNT, AND WON'T UNLOCKED, BECAREFUL

Cezar Andronic
23 January 2025
Comment from uk.trustpilot.com
One of the worst UK gambling sites.Very poor in RTP and absolutely no fun,no bonus games,just dead spins.B'bay and if you want to grow as a site,gain customers,i'll give you a tip, improve your services towards customers,like others have done :) and you will be surprised how postive reviews will come.All the best.

Jeffrey Powell
23 January 2025
Comment from uk.trustpilot.com
It is the best racing and betting site on the planet
Gary Platt
05 February 2025
Comment from uk.trustpilot.com
Bunch of crooks I’m winning and trying to restrict my bets making out I’ve problem gambling yet I’m winning not losing.Have the traders last year dictate how much I could put on a bet so I stopped betting with them.4 months pastThen start sending me 100.00 matches free bets and then I take I win there start winging again. Moral of the story only want losers.
Bunch of crooks I’m winning and trying to restrict my bets making out I’ve problem gambling yet I’m winning not losing.Have the traders last year dictate how much I could put on a bet so I stopped betting with them.4 months pastThen start sending me 100.00 matches free bets and then I take I win there start winging again. Moral of the story only want losers.