Bet365 PLAYER REVIEWS(3486)
Kevin Fetchyshyn
18 October 2025
Comment from uk.trustpilot.com
What a horrible app. Was placing a bet and the odds changed and many times i accepted the change and bet goes though. This time I hit the button a few times and no action ONLY to have the bet i was going to place pay off. Customer supports response was don’t care bet wasn’t placed, no compensation no nothing for all the time I’ve played on this APP. Horrible service
Mr Scott Evans
18 October 2025
Comment from uk.trustpilot.com
Absolute rip off on slots never win old games please do not sign up to this site for slots you be throwing your money away
CAZZ
18 October 2025
Comment from uk.trustpilot.com
been a member for a couple of years first time i made a withdraw they kicked me of then blamed me for self excluding myself
David Hennessy
17 October 2025
Comment from uk.trustpilot.com
Firstly, I had to leave a 1 star to proceed. Far from a 1 star experience. It all started with a legitimate "bet builder" on their app. It was a winning bet but bet365 stated it wasn't and gave the most ridiculous reasons, kept moving the goal posts and hiding behind "inaccurately" reported stats from Opta and PA. They insinuated that I was angling for a payout when I complained (I was not and just wanted to be treated fairly), said that they don't pay out good will gestures. When I pushed it, they TWICE offered separate good will gestures (signs that they were in the wrong and hoping I would jump at their offers) It was all a matter of principle for me at this point. The complaint was then sent to eCogra (just as bad of an experience) for further investigation, who in the end agreed with bet365 even though I submitted extensive evidence and tv footage to support my case. Again this all fell on deaf ears. I do really have alot to say about both Bet365 and eCogra but I am conscious of any potential repercussions if I do but had to leave this experience. 0 star from both parties involved.
Mitchell Clark
17 October 2025
Comment from uk.trustpilot.com
Apparently a place bet no longer includes 3rd, they refused to pay. Lucky I found out within 1 hour this place is a farce.
PEI Trader
16 October 2025
Comment from uk.trustpilot.com
Not also do you need good luck to win you also need it to receive your money. If your bank isn't listed on their extremely small list of banks then they will not pay you. Although they can take money from your bank thats not listed on their list, they just wont give it to you when you win. STAY AWAY!!!!!
Neil Miller
16 October 2025
Comment from uk.trustpilot.com
Bet365 will not allow me to withdraw funds from my account because they do not recognize my bank for wire transfer. This is despite the fact they have taken money from Interac and Credit Cards from the same bank.They will take your money and have no issues telling you cannot get it back unless you open up an account at a bank that is approved by them.
T F
16 October 2025
Comment from uk.trustpilot.com
Awful to their own customers and very sus!!!Used them for years and all of a sudden banned. You'll see a lot of this on their app reviews. They robotically tell you there's nothing they can do and that they won't be looking in to it further! Who wants a sportsbook who bans you for winning?!
AK
15 October 2025
Comment from uk.trustpilot.com
Ok for sports betting but don't bother gambling on slots or the online casino. Never have won anything, gone hundreds of dollars without winning a single payout. I know casinos are in the business of making money but after reading the reviews Its not an isolated thing.
Luca arciuli
15 October 2025
Comment from uk.trustpilot.com
The my bets tab glitched and wouldn’t let me on for a whole day, couldn’t cash any of my bets resulting in me loosing a lot of money, the support tech was no help at all and it took a very long time to get connected with someone. Horrible app, try steer away from it
Peter Mitchell
12 October 2025
Comment from uk.trustpilot.com
Took me to the cleaners. Done 800 quid and got a feature on fishing frenzy and won 6 quid, what a joke. Skybet and MrQ are much better, at least you get decent wins 2-3k and if you deposit a few hundred you do get a chance to win it back. Avoid this site at all costs.
Rebecca
12 October 2025
Comment from uk.trustpilot.com
F RUN!!!! Disgraceful Company!!!15 FREE SPINS...on a 40p Bet....Won 8 pence 🫤Clearly Fixed!!Same Issue continued with Bonus on their other Slot Machines!!NO RETURN TO PLAYERSCAM WEBSITE!!DO NOT JOIN
Adam P
12 October 2025
Comment from uk.trustpilot.com
Held our deposit hostage and wouldn’t let us bet OR withdraw
Edwin Brown
12 October 2025
Comment from uk.trustpilot.com
I'm not sure Bet365 are getting their Responsible Gambling pursuits correct because instead of going after people properly chasing losses and putting in regular sums day after day, they're going after people actually using their responsible gambling tools to control their gambling. I had my account shut down today because apparently using the 'Take a Break' feature was a red flag! They asked me if I ever used it because I thought I'd used my account excessively - isn't that the whole point of the feature?! Anyway, apparently using this tool is a bad thing and the low-paid advisor guy who clearly had a flowchart to follow and wasn't interested in understanding how I control things said his recommendation was self-exclusion, but that it was my decision - when I said if it was my decision I didn't want that, he just said in that case my account was permanently closed! Horrible deception and really not nice to feel judged and not listened to at any stage. I'll just go elsewhere because I know that things aren't a problem for me - I just liked using the tools to keep things that way!
Lee Rector
11 October 2025
Comment from uk.trustpilot.com
This site is a 100% scam. Made my first deposit of $20 here and over the course of 3 weeks I ran it up to over $500 getting lucky on a few parlays. Did my first withdraw and account immediately got banned, no explanation, no reason just a "we no longer wish to accept customers business email, and account has been permanentlybanned" email. What a scumbag company.
alexandra
10 October 2025
Comment from uk.trustpilot.com
I think an overall rating of 1.3 out of 5 clearly states it all!! Steer clear from this corrupt website. Sports are ok to put bets on but do not for the life of you go on the casino or slots. I've never had any wins or one payout off these vermin should be closed down dead spin after dead spin no payouts rarely any bonuses and if you do get a bonus your extremely lucky to get £1 and that is not a joke serious and honest review here they ought to be closed down and put out of business there is no chance at all for the players to win anything off here trying to get blood from a stone trying to make any profit from these snakes corrupted and defective games beyond belief I will be closing down my account and trying other websites that actually now and again give you a bit of a chance avoid!!
Brian Mollison
10 October 2025
Comment from uk.trustpilot.com
I won 1600on a quaddie these muts hassled the life out of me until I started swearing at them.that was their chance to freeze my account.worst bookie ever.had no trouble until I won.i wouldn't give them a cent even if they were the last bookies in the world
Kateryna P
10 October 2025
Comment from uk.trustpilot.com
talking with their customer support is like talking to a dummy. will update my review after they start responding faster to my problems i encounter on their website
Zaika Alina T
10 October 2025
Comment from uk.trustpilot.com
Waiting for my withdrawal since last week.I cannot find any support phone line!!!!!!!!!
Shaddy
10 October 2025
Comment from uk.trustpilot.com
The Bet365 Ebasketball is 100% a scam. Please don't waste your money. My friend and I both have the app. We bet at the same time. He took a team -1.5 and took the other team +1.5 and we both lost. Figure that one out?! I’ve tried contacting Bet365 to no avail. Its a Lose Lose situation!!!!
mark gallagher
08 October 2025
Comment from uk.trustpilot.com
Denise Coates and her family are the scour of this country , they ban you once they taken enough money off you and she must have brought that CBE title as she ain't worthy of any title , do not bet with these scum bags
K Clarry
06 October 2025
Comment from uk.trustpilot.com
They only want incompetent gamblers. Interface and betting options probably the best in the country just don't win and you can enjoy it.
Robert Cvb
06 October 2025
Comment from uk.trustpilot.com
I dont like this casino
Lynn Valentin
03 October 2025
Comment from uk.trustpilot.com
Horrible business. Limited on what slot games you can play. Wasn’t worth the $$ I deposited or the match I was given if I couldn’t bet in the games I wanted. You need to do better with your business.
David Hogg
03 October 2025
Comment from uk.trustpilot.com
Want to bet my money like a real man but you won’t let me put more than a tenner on a definite winner. Bad move lil bro
Tenko
02 October 2025
Comment from uk.trustpilot.com
worst company for betting, i won so much money and they limited me
M Khan
02 October 2025
Comment from uk.trustpilot.com
Bet365 used to be one of the best bookmakers around , offering a wide range of markets, fast payouts, and a smooth verification process. Sadly, that’s no longer the case.Now, as soon as you open an account, they treat you like you're trying to win millions from them. The verification process has become unnecessarily aggressive, and even when you comply, they still restrict your account within a day or two of use. It feels like they’re looking for any excuse to shut you down.Their markets are often suspended during crucial betting moments, and placing a bet takes far too long , by the time you're done, the odds may have changed or the market is gone entirely.If you try to resolve anything over the phone, expect to be on hold for hours, only to be passed around with no solution. It's more frustrating than helpful a real waste of time.Many people join Bet365 for a bit of fun and casual betting, but they’ve made the experience completely miserable. The enjoyment is gone.In my opinion, Paddy Power and some of the newer bookmakers offer a much better overall experience quicker, fairer, and without treating every customer like a risk to their business.Bet365 may advertise everywhere, but the reality doesn’t live up to the hype. Right now, they’re not worth a penny to play with.
Mr NICHOLAS CONSTANTINE XYNIA
02 October 2025
Comment from uk.trustpilot.com
Worst website to pay out they spk b.s that there the worlds biggest bookmaker for many reasons but cant have a $1k bet on A $11 SHOT
Kingnai King
02 October 2025
Comment from uk.trustpilot.com
Avoid, they restrict your account if you are winning decent. And will ask questions on the way you bet lol. Joke of a company been restricted from betting for over 3 months now and they keep saying they’ll email me once they are done with their checks
Jimmy Jones
01 October 2025
Comment from uk.trustpilot.com
Seriously. Member for 15 years, restricted my account and trying to contact any support method with 365 is virtually impossible, they are more guarded than fort Knox.
Larry
30 September 2025
Comment from uk.trustpilot.com
The minute you are successful they will limit you! They are the worst betting site out there! They advertise like crazy but they are not a site I would recommend to anybody! Complete trash.
David Page
30 September 2025
Comment from uk.trustpilot.com
Too much AI Influence with the random number generator, which you can double on some games, suggesting in that very statement it is!
Franky
29 September 2025
Comment from uk.trustpilot.com
This company is only ok for sports betting or any other live form of gambling, but dont you dare try to play slots after a sports win, because they will take all your profits with bonuses paying very little or zero. They say all this 3rd party approved etc… but let’s be honest who’s more likely telling the truth? The millions that play these sites or the few that work behind the scenes for these companies?
MrVoorhees
29 September 2025
Comment from uk.trustpilot.com
My buddy had a push on a parlay and he lost and was told it was a 3 way moneyline meanwhile that’s not even an option for NFL there are BETTER gambling apps out there then this trash company
Bone
29 September 2025
Comment from uk.trustpilot.com
Warning, Don't play with these people. They are scammers. I joined the site on 09/21/2025. Made a 20.00 deposit. Placed a few bets on NFL. Lost! They give me the 200.00 promotion. Placed several more bets using the promotional funds. Won 1160.00. All of sudden my account was restricted and then terminated with no explanation.
J W
29 September 2025
Comment from uk.trustpilot.com
I placed a $5 multi-leg parlay with +4000 odds. Every leg but 1, won and the last leg “pushed”. The bet literally said “push” on that leg, however they settled it as a loss overall. Trash company…
Ivars Gibietis
27 September 2025
Comment from uk.trustpilot.com
Stealing casino no fairness at all, kropļi
gerasimos
27 September 2025
Comment from uk.trustpilot.com
review is for the slots.i am plying over a year slots in bet365,so i have full tested the whole games.I mean i played thousands of spins on play n go games moon princess 100 rise of olympus 100,book of the dead.etc.in this year bets from 0.20 to 1.00 euro and the biggest win on bonus is 110 euros ONE YEAR AND BIGGEST WIN WAS THAT.if someone whould tell me this i wouldn't believe it.It like they done something to the program of the games.
Xander
27 September 2025
Comment from uk.trustpilot.com
Don't protect customers from gambling too much. Caused family issues but claim to promote responsible gambling. BS
Matthew Dew
27 September 2025
Comment from uk.trustpilot.com
Very bad app especially roulette super rigged im making sure nobody plays never hits a multiplier then when im outvof money or don't bet it seems to hit i can also bet 30 numbers out of 36 and its always finds a way to hit something i don't bet on
Paul
27 September 2025
Comment from uk.trustpilot.com
I tried to place a bet and the funds were taken from my account but the bet was never placed , I am having great difficulty having this money returned to me , the customer service are less than helpful , blaming technical difficulties , I will be avoiding in future
Teebee
26 September 2025
Comment from uk.trustpilot.com
This site is complete utter joke back on again tonight and 1200 down again 1 win spin out all roulette tables again slots no bonuses absolutely god damn joke greedy greedy
JJ P
26 September 2025
Comment from uk.trustpilot.com
SCAM!!!! took my deposit. Restricted my account now won't let me log in or get my money back. SCAM!!!
Pawel Orzechus
26 September 2025
Comment from uk.trustpilot.com
25 spins 0.00 won again ... no add gifts after speek .... nothing.... depo depo depo ... not place for good time blleeeee.....
ron waynie
26 September 2025
Comment from uk.trustpilot.com
Don’t know what they have done to the app but it’s shocking. Slow laggy and can’t even watch a stream u bet on. I will from now on never use this betting platform for that reason. 1 star 👌
Paul Bradley
26 September 2025
Comment from uk.trustpilot.com
This company must be avoided at all costs. I used to tink they were the best. Now the worst. A few months ago they delayed settlement of a winning bet when the result was all over the media. Eventually they gave me A £50 free bet when a supervisor called me and said he did not understand the delay in settlement. They have constantly messaged me with regard to deposits and had the phone call from them. I told them time and again that I was comfortably off but they didn't listen and harassed the life out of me. A few weeks ago after placing a £6 bet@2/1 a winner. On the same day settled as a loser. I got in touch with live chat who said it would take 9 hours to sort out and would be reviewed by THEIR SPECIALIST SETTLEMENT TEAM. More about them to folllow. The next day I got an e mail from one of their agents stating that the bet had been wait for it VALIDATED AS A LOSER. I got onto live chat again and told them again my bet was a winner sending evidence. After waiting 2.5 days the bet was eventually settled as a winner. Sending 4 e mails in regard to this bet I received a call from their responsible gambling team who had restricted my account causing me to try to place a bet which would have won me £35.00. This guy told me I had lost £9 a day over around a month. I told him 2 pints of beer and I have spent £20+ on treats for myself that day. I was not happy and lost the plot.I had told this company time and again about my financial situation but they clearly are so thick they did not understand. On Monday I placed 2 in play bets on a cricket game.The event I had bet on was completed at 13.30 and 1 of the bets was settled promptly but the other was unsettled after 3 hrs. Now this company send you messages when you have had too many deposits yet they had failed to settle a bet returning me £100. I was fuming and again my account was suspended and I got the call from Ricardo re responsible gambling. Both these responsible gambling men told me they understood my frustrastion they clearly did not. Since then my account has been closed yet I had an e mail from bet 365 saying this was not about my financial situation. Well what the hell are they doing bothering you so often. One last thing I took £250 off this company getting someone to place a bet for me. They said this was to be advised against. If they are so keen to contatct people re responsible gambling what are they doing advertising their business world wide through various channels. They have taken the fun out of my life and the pleasure I have. Avoid this company at all costs as they fail to understand what you are telling them. The responsible gambling team are all idiots and their Customer Service agents know nothing about Sport. Denise Coates take note. Pat Cooney take note. Bet £3.65 once the best are now useless.
Kris Allen
25 September 2025
Comment from uk.trustpilot.com
How you can play slots for 4 weeks and not win a bonus feature on anything!? Not once did I win myself a feature bonus on any of the 50+ games i played. Napoleon was the worst played on 40p for just over 6hrs with no bonus or 'Bighead' as they call it I also played 124 credits in one instance without a single win not even 40p, how on earth is that possible if gaming is fun & fair??? Stay away from Bet 365
Martin Walden
25 September 2025
Comment from uk.trustpilot.com
Was trying to browse the markets and a page comes up saying "there are no markets in this category contact us"contact 365 and there dont have no idea what the problem is.frustrating website.
Lee Revell
25 September 2025
Comment from uk.trustpilot.com
I did have it on 5 stars but this site has suddenly been feeling very rigged. You bet £1 a spin get maybe £40 to £60. Bet £2 yet you might get £20?? Wtf.It's gone so downhill I advise new players to avoid


AN
18 October 2025
Comment from uk.trustpilot.com
Another con site that is quick to take thousands in deposits but as soon as you win and wish to withdraw , even with a verified account, nothing. All of a sudden there are new processes being introduced to avoid paying out.
Another con site that is quick to take thousands in deposits but as soon as you win and wish to withdraw , even with a verified account, nothing. All of a sudden there are new processes being introduced to avoid paying out.