William Hill Review

Worst company to bet with. They are useless. I joined and deposited £20 I did not receive my free bets bonus as advertised and the customer service was very poor still not sorting it out so its the last £20 they get from me. I have now closed my account and will never return. Paddy Power much better

Reply

Really Crap online casino. Scams only no wins just lose and lose non stop. Avoid this place. Better to play slots than this fake online casino

Reply

The William hill team especially their social media help team are very helpful they go the extra mile every time to help you out when any issues occur and very quick responses aswell so that’s why I’m rating them 5 stars and would recommend the social media help team to anyone who may require assistance from them at anytime

Reply

Excellent customer service

Reply

This is perhaps more OPTA's fault but still… yesterday's offer was Zaha to have 2 shots on target. He did have, one around the 55th minute and later he scored a goal. It got settled as a loss, so I called them up.

The customer service agent and I had a little chat… he said it was a cross, not a shot. I asked "was it deflected?" Him: no. I asked "if the keeper hadn't have saved it, would it have went in?" He said 'yes'. Well there's your answer! He said "no, it didn't look like it was hit with enough conviction". I am absolutely amazed they can get away with this level of corruption.

Furthermore, the highlights on YouTube don't have the shot/supposed cross included, all the reviews don't mention it and the shot/supposed cross is also missing from the commentary on Flashscore. I will never back a shots on target bet again, I will never back anything which is subjective. I think this is a scandal, to be honest. I watched the game and it was a clear shot on target from a striker in the area, for god's sake.

I really think this is irrefutable evidence for corruption in the industry. OPTA need to be held to account. I think that the betting companies are colluding with OPTA.

Reply

Never bet on the 100/1 roulette in the shops. 120 spins covering 12 numbers not one come in, haha next door to the numbers 35 times. Absolute con artists. Stay off them.£2 spins add up I was betting £4 spins went in the red 80 times so didn’t even spin so 40 spins cost £240 Be warned

Reply

It's 1 star as I can't give any less!!!! They are a diabolical company, clicked cash out on my bet and never got my winnings, went on live chat to be told I have to wait for a e-mail, got the e-mail 4 days later to be told I never clicked cash out, I know I did click it, they just try their best to stiff people out of their money! This is not the first time I've had dealings and been ripped off William Hill!!!

Reply

They were always one of my main bookmakers along with Paddy Power and Betfred, but now they have changed their Guaranteed Odds Policy, Its time to stick with Paddy Power. Guaranteed Odds only apply to bets placed the same day after 10am.

I will use Paddy Power as my main bookmaker now.

Reply

William Hill are the worst bookmakers , they have already been fined £6.2m by Gambling Commission for money laundering and irresponsible gambling they should have there license permanently revoked.

Reply

Worst slots ever , they steal your money. Please if you have any sense you will stay well clear of this online bookmaker. Coral or Bet365 get my vote.

Reply

Customer service on twitter was fantastic

Reply

No point in playing at william hill slots you just simply never win i play high rtp slots for 5 days on 5 different machines to not a single win or bonus its impossible woth high rtp machines

Reply

William hill do not give you the best odds as I had a bet today price of the time race got 11/4 horse won at 7/1 thy gave me the 11/4 don’t waste your time betting with them

Reply

Just had my account closed to sports bets after placing 4 bets in 2 days all at 25p each way with an overall loss of 75p. Account closed by the sports trading dept apparently who will not elaborate as to why. I have now withdrawn the remainder of my money. I recommend anyone not to bother with them as there are plenty of other bookies out there willing have your business. Looks like they made a large loss to 1 Jan 19 – 716M on a t/O of 1621M, looks terminal especially if you don't want new customers.

Reply

i have had an online account for years today i placed a bet William hill excepted the bet the bet came in i watched the race 20mins later they returned my stake and said the bet was late ,that was rubbish ,they had the cheek to offer me a £50.00 free bet as a good will gesture i cancelled the account felt i was mugged never go back to them if they are short of a few bob they should say i would have lent them the money feel better i have cancelled my account with them better treated at paddy power

Reply

Well I'm not impressed. I placed 4 bets of 25p each way from opening the account (£2.00 in total) – BANNED! So I never actually won anything and made four losses and I've been banned. I did use an automated betting system with access to my account, however whey they would ban a bettor who's just given them £2 is beyond me. Not close the account but withdrew my remaining £18.

Reply

After being ignored for week (I’m told due to technical error) the service was then exemplary and my issue was dealt with very quickly. Facebook messenger this was

Reply

Shambles
Absolute joke

Reply

Customer service on Twitter was excellent.
Sorted out my issue quickly and gave a very good explanation.

Reply

There Twitter page is excellent tweeted them about a problem was fixed after 2 minute's with a full refund to my account great customer service on Twitter

Reply

helped me get a bet up and running. Very good service 🙂

Reply

Good customer service, were very helpful

Reply

Do not go with William Hill. If you start winning they will restrict your account and make it virtually impossible to open it up with a ridiculous verification system. I've submitted my documents 4 times on chat and the security team NEVER emailed me back to inform me of failure. So I would have to go back on chat to ask why I wasn't reverified. Then they say they won't accept my Monzo bank account statement and that I need to provide a bank statement from another bank with deposits from William Hill in the last 3 months. Which is IMPOSSIBLE. William Hill make me want to kill myself. I still have a ton of money on the account.

Reply

I opened an account this evening and they were happy to accept my deposit but then locked me out until I verified my identity, but the website wouldn’t allow me to verify and despite being told I would be on live chat within 28 seconds I am still waiting 3 hours later !! Goodbye deposit! Do not trust this site !

Reply

Rubbish, worst betting company in UK market, casino is absolutely crap Rtp there is big fat 0

Reply

They prevented me from placing sports bets because I kept winning. They only want losers to bet so they can make bigger profits.

Reply

Always great customer service and great bookies!

Reply

Honestly the worst betting shop ever! Please take my advice and don’t do them ‘question’ football betting slips in store.. picked 1 up yesterday, over 1 goal, 1 card & 5 corners in all Saturday’s 3pm EPL games.. all 3pm games have over 1 goal, 1 card and 5 corners but William Hill said it was a losing bet even though after checking stats from each game it’s correct. William Hill staff in store didn’t give a toss and just said make a complaint online even though it’s an in store slip not online lol. Honestly I’ve never known a better shop so bad to not pay out on their football slips!

Reply

First of all this company is the worst company I’ve used in my life and when you lose a bet they take your money instantly then when you win sometimes you wait days to get the money on your account and by that time you miss all your bets that’s ridiculous so do not trust this company

Reply

Had a problem with getting my free bets,sorted out very quickly, excellent service

Reply

I made a request for a solution to find my outstanding bets via my on line account. . And within minutes I received a response and a answer to my problem. All in all job was done without any fuss and and a happy customer can now enjoy he’s weekend. Thank you for your help.

Reply

Tweeted to ask for horses to be added to a market. Done within 5 mins. Perfect customer service experience.

Reply

Love playing with Hill's always great offers available and never had any problems withdrawing my winnings!

Reply

Had a problem logging on, kept coming up error. So I tweeted them and they sorted it very quickly by DM.

Reply

Great service

Reply

Easiest way to sort out any problems or get info:

I contacted William Hill on their Twitter channel, I found them to be so on the ball, a quick resolution to my issue… highly commend William Hill for a good customer experience!

Reply

Logged into account after two years. Statement showed a total £87.04 of inactivity charges. Customer services, spoke to Gvidotos who calculated all the charges taken for inactivity and refunded them instantly into my account. I would like to thank personally William Hill and especially Gvidotos for their gesture of good will. With Christmas around the corner this will definitely help. Thank you so much for the refund very much appreciated.

Reply

Forced into giving this mob one star. My gripe is with customer services. They have not got a clue what they are talking about. I tell them how their rules work. I told their lady im taping my call for my protection purpose and small claims court action and she says do what i want 😁😁😁, filed claim today for 2800 pounds, thanks lady.
They havent got a clue what they are doing, legal papers on the way .

Reply

Never used William hill in my life ..yet every day I receive text after text when u follow the instructions to Stop the texts I receive a message saying I’ve used all my credit on my phone ????? Absolutely disgusting…Ban all these sites 😡😡😡

Reply

all in all a fair site get my money out on plus card in shop put money on it vice versa im happy with it the only thing i'm disgruntled with is this new bonus drop impossible to win everyday a loss only time ive thought this is a fix

Reply

Won the 5k jackpot in the online casino ….. on my birthday! Happy day , thanks william hill 🙂

Reply

Worst odd slots ever seen greedy gypsys that take take take and never seem to return 1 star is to much for these clowns

Reply

I'm a net loser on this site. This will be important later on.

I only bet on sports, never on casinos. I've been restricted since day one. No bonuses, no freebies, nothing, ever. My bet size was also limited, even £5 was too much on some markets. I was never given any reason why. When I asked them on chat, I was simply told something along the lines of "We make sure the level of restriction is always being monitored and reassessed." It's also worth pointing out that this is the ONLY bookmarker that has ever done anything like this to me. I have NEVER been restricted anywhere else. Even the worst experiences I've had elsewhere are like happy fairy tales compared to how William Hill has treated me. Oh, but it doesn't stop here. Oh no. Fast forward month or so and now my limit is £0.00, I'm effectively banned. I sent them an email asking, what's up, but they have not replied. It's been a week or so, so either I'm being ignored, or their response times are pathetic. Either way, it's unforgivable for any company that supposedly prides themselves in the quality of their service. They did settle my open bets, payout my winnings and let me withdraw my funds quickly without problems, but that's the absolute minimum standard for any betting bookmarker, and they're not getting any sympathy stars for that.

Now, if this is how they treat losers, imagine how they treat winners. Like, just imagine if a company of any other nature served their customers like this. Would you go to a restaurant that treated you like crap? How about a super market? Don't think anyone would.

William Hill operates a casino with scratch cards and slot machines designed to take as much money away from gamblers as possible yet the moment someone looks like he just might take few hundred pounds away from them they kick them to curb because "ThEy NeEd To MaKe PrOfIt". I guess that what they mean by "When the fun stops, stop." They want to stop serving you the moment it's not fun for them anymore. They truly are scoundrels of highest order. If greed was a crime these people would be serving a life sentence behind bars.

Avoid like plague.

Reply

30 days after stealing my money (1100 pounds) WH sends one message all the time –
Thanks for getting in touch and sorry for the late response.
I'm sorry if you feel that way. With regards to the investigation on your account, it may really take some time due to the nature of the investigation. Once we receive an updates from the relevant team, we'll inform you immediately.
Apologise for the inconvenience this may have cause you.
If there's any other query, let us know, we're available anytime.
Regards,
Customer Services
William Hill Online
BE CAREFUL PEOPLE – DO NOT WASTE THE MONEY ON WH!
WHEN YOU WIN FOR EXAMPLE 1000 POUNDS , THEN YOU HAVE TO FIGHT FOR WITHDRAWAL IN THE COURT !!!

Reply

Went in William hill, played roulette
Left out five numbers 5, 15, 24, 35, 36
Numbers that came in 24,24,24,5,24,24,35,24,24,24,5,24,24,35,35,24,5,5,5,24, double 00 complained to manager he rang up his manager a was offered £10 free play on anything l wanted, so l grabbed the phone and said what l wanted was my money back as that's clearly not a random number generator is it. ???? Oh yes it is she said will get checked. F@@koff William hill and be warned these online sites that review casinos are paid by the same companies they review in advertising…
F#cking stinks , william-makes-you-ill's
Treat their customer like morons to be robbed disgusting company. As for the random generator s they use, ?????

Reply

They suck in plain English web site the worst crooks state should take a look at them always a problem with this site illegal sports book should show them how to run a sport book site

Reply

I made a new account and my account was somehow restricted from the beginning. Unable to wager more then 30 euros on a single bet. Needless to say, one of the biggest bookmakers out there is a joke.

Reply

GAMES / SLOTS are all the latest. All plays as theu should. William Hill only really looks after NEW customers when it comes to bonuses. They have bery little on offer for there loyal customers regarless of how much you deposit and play. As for withdrawals. It takes ages for yout winnings to go into the bank

Reply

, do not play the roulette never pays out machine is fixed

Reply

Absolute garbage.

Reply