William Hill Review

I also received a free £15 bet from this website, I placed a bet and then noticed the money had been taken from my account, this was followed up with an email to the effect that the free bet was an human error and I would have to pay the bet.

No worries, I contacted them and stated that as my bet was for a football match that had yet to be played, I requested that the bet be cancelled and the funds returned to my account, as this was a human error on my part, I do not expect this to be refunded, we will see.

I also tried their live chat, waited for over an hour for a response, even though their average wait time was 20 minutes, still no response and still waiting at the time of writing this email.

As far as I am concerned their offer of a free bet and then subsequent withdrawal of the offer, amounts to obtaining money by deception, which is totally immoral. I have told them this via email, will be interesting to see their response. Won’t hold my breath.

Reply

Disgusting company sending out emails regarding free £10 bets And also claiming the a extra £5 goodwill in there too (which are false) then offer no customer service support and only provide a tweet sayimg the email was an error. Tactics to get customers to log in onto there acount maybe? Either way there emails with offers should be honoured . The customer service is atrocious. Much better company's out there to use william hill is a shambles !

Reply

The service from these people at times is awful but their communications strategy and methods are absolutely dispicable.

They commonly nudge the potential customer (potential problem gambler) with promotions and offers which are not actually available.

They appear to purposefully contact the user to offer services and promotions that will not work but will attract the person to the website and require five minutes or more to establish the offer is not available or if they want to query the communication it may take 30 minutes or more depending and for the sake of a ridiculously small promotion value.

Today they emailed me what seems like an insider joke meme stating: " We made a mistake! Have a £10 free bet and another £5 free bet later" only to email again 2 hours or more later using the same headline "We made a mistake" but this time only to request we disregard the last email and while they did indeed make a mistake "your time, efforts, and emotional state isn't worth a thing to us".
They suck. I emailed to tell them all notifications and emails will now go straight to junk as thats what they are; and they respond with a query number. What a laugh.

I signed a petition to support these people against further government regulations and now I see how foolish I was.

Reply

Had 3 emails today offering £15 worth of free bets, which failed to show up when I logged into the site. Then had another email saying the free bet offer was an error. Why was it sent? I will be withdrawing my remaining funds. Generally not impressed with William Hill online. The functionality of the website is dreadful. When I place bets they stay on the bet slip and I have to remove them even after settlement ….cash out frequently doesn't work….the site, especially the mobile app, is painfully slow….and there aren't any good offers. Plenty of other better online betting sites out there, some of which I already have accounts with. The fact that William Hill don't bother to respond to these reviews shows how little they value their customers.

Reply

Multiples emails promising free bets as a ploy to get you to login to your account (or just a very poor promotional team). After 30 unanswered minutes on their live chat and an ignored message to their Facebook page, customer service seems no where to be found. Hours after initial emails, a ‘sorry’ email came through with no recompense.

Even without this mishap, there are far better online betting companies with better odds and promotions. I am now deleting my account.

Reply

Disgusting company sending out emails regarding free bets (which are false) then offer no customer service support and only provide a tweet sayimg the email was an error. Tactics to get customers to log in onto there acount maybe? Either way there emails with offers should be honoured . The customer service is atrocious. Much better company's out there to use william hill is a shambles !

Reply

Nothing loads on website bots win on bingo machines are as tight as the proverbial and now there sending out emails saying you've a free bet in account when you log in nothing there and then they apologise saying email sent in error tinpot company pretending to be a big one NEVER DEPOSIT PEOPLE

Reply

I've been with WH for over 10 years and finally realised i should move onto better sites. WH for a big bookie is incredibally stingy with promos. The withdrawel system is outdated. They are lazy when it comes to daily upgrades-basically the same every day on football.
I strongly advise people to look elsewere, there really is better value sites out there.
Shame on you WH, get your act together.

Reply

Was offered a 5 pound bonus after spending a fair amount however when I got down to 2 pound it said insufficient funds available and took the money back so frustrating highly recommended sky Vegas if you are looking for a trusted gaming site payouts are excellent unfortunately William Hill have let me down

Reply

Played plenty of times on William hill and never get a descent win compared to other bookies.
Their so called promotion The bonus Drop Even when you win you Get a prize Something Like Stake 10£ on a game and Get 5 free spins
The problem is those free spins are at 10p and on top of that they have a 40x wager requirement.
So basically they tring you to deposit 10£ so you could get 50p worth of spins in which you cant withdraw the winnings unless you gamble through 200£ worth of cash.
This is daytime robbery and should be illegal. Just ripping people off

Reply

Small issue corrected within minutes thanks to the Facebook Messenger support service. Very impressed.

Reply

Spend £100 playing 0.20 p and not single bonus worst casino ever don’t play here never .

Reply

William Hill is very poor in everything. In terms of response. They are very slow at it. And if you uses different cards. They will want ID and all other sorts of details. They said to prevent money laundering. How is £100 consider money laundering. Yet they know nobody really reads the terms and condition. They make deposit really easy and withdrawal really hard. They will ask a lot of questions and take days to reply. This is really bad and I don't intend to ever in my lifetime use it again.

Reply

Slow, crashes doesn't respond to in plays bet slip shows empty then full can't remove or start again the cash out button never works and it's all on purpose when it's your money on the line

Reply

I have bet with w hills for alot of years and this so called betting site in shop and on line has ripped me off for some time especially fobt and the staff are so rude and ignorant in pudsey, Leeds , I will never ever bet with these people again and have gone over to bet Fred alot better bookies and site and staff are polite, percentage on the fobt is bull ,were is this so called 97% payout more like 17% payout ,stay away from these scam people

Reply

After going 20/21 ingame across multiple sports every time i make a bet there is a “latency issue” and the number i think im buying is the one produced or i have to accept the rejected bet comeback. Raptors i try to take 223.5 on the under as soon as i open the bet 117.5 the number i handicapped itd be under. Of course they reject yo 116.5 do just to see if theyre messi with me i let it ride. Hawks score with ten seconds left and boom 117 same thing happened in the pistons game. I have honestly had a years worth of Scott Van Pelts bad beats in a week and a half.

During the Mcgregor fight the same thing that happened to a few of you happened to me. Put my bet on mcgregor and the under and put two bets on the under for 1.5 and they just disappeared with my money! Now I still have an unpaid ticket in my account from the over on that 49ers game myself!

Done putting any action in this book. They should be rewarding good There are enough squares on this site for them to give comps etc. I was doing thousands of action a day like high frequency trading. Im obviously not an addict cause i was winning! But thats the excuse they use to flag and short your account. They have shut down a lot of the features i was using. No biggy. Vpned up now Screw William Hill they are hot garbage! Let sue them!

Reply

Just checking to see how many people yesterday made any KC and overs or SF and over bets. My issue is when I bet it on my app it was all good but when I went to look at my win it said I bet the unders. I first made a $20 KC and the overs this happened so I called WH service they said they would see about the issue. Then after that the SF game I bet them and the overs again and could not belive this it happened again . I think I'm on to something and would like to know how many issues people had with same bets. I dont bet the unders with QBs that put up points to me this is a fixed deal because of all the over bets please leave feedback Thanks a knowledgeable better.

Reply

i hate william hill . after 200 usd win i have a limit 0.25 usd on betting . never play on william hill

Reply

SHOCKING SERVICE! AVOID! – Their site and app are standard. They service and common sense is nonexistent. They struggled with the simplest questions. The can't understand English. On so many different occasions. I'd rather be pecked to death by ducks than deal with this shoddy bookies again. There are so many better alternatives. AVOID.

Reply

I’ve used every poker site online I’ve played for 13 years and I can guarantee every site is rigged, let me explain let’s keep it simple for arguments sake a poker site has 1 million customers of that 1 million customers between 850,000 and 900,000 of them players will be recreational players or donks the rest are good players now over the long term the 100,000 good players are going to rise to the top and win the money on most occasions if the game was fair and these poker sites understand this but this is bad for business because eventually the donks and recreational players get bored of losing stop playing therefore stop depositing therefore the poker sites lose money and trust me that’s all they are interested in, so how do they combat this ? Answer, they dish out unbelievable bad beats consistently to the good players therefore levelling the playing field and keeping the donks depositing, the truth is poker sites would rather have all donks and no good players it would make life easy for them, good players are a nuisance, so all you good players keep getting your chips in good and keep receiving the bad beats. Poker sites are absolute scum, I’ve hung my online poker boots up as I’m sick and tired of getting screwed.

Reply

Very good site to use . All ways give better odds then other companies.
My only gripe is that they don’t have contactless for deposits online like most other sites.

Reply

Very helpful on messenger. Did what I couldn’t on the app within minutes

Reply

Super Helpful on Messenger – Extremely Fast Response!

Reply

I had an account and today tried to re reg it. Password reset was easy however as soon as I tried to deposit, they blocked my account.
Livechat agent 1: go through security, raise the issue, unblock account, log back in (lose chat) account still blocked
Agent 2: Exact same, account still blocked
Agent 3: timed out
Agent 4: timed out
Agent 5: Same except instead of asking me to log back in, demanded id documents and proof of address. I cancelled chat in rage
Agent 6: Same, this time I asked for email address to send docs to, have to wait for a ref number to quote to another agent
Agent 7: Docs received, sent to security team, (passport and most recent bank statement) Docs not acceptable as they are scans, not photo's.
Truly done with this sham organisation

Reply

I can't believe William Hill, £200 in account, played only one game for 20 minutes. No bonus in game no specials no nothing. William Hill is a joke don't bother playing with them. Rip offs. Took all my money. Biggest pay I got was £11. What a joke this gambling site. STOP depositing william hill.

Reply

Since william hill closed lots of shops the promotion have gone dry not a single promotion at william hill at the moment the bonus disk you can use 1 per day if you win on this its just simply a con

as you will still need to spend money to gain that bonus what is terrible such things like spend 10 pounds and get 5 free spins who oo we are amazed NOT. Winning has become impossible on any slots or slot games like 21 or black jack and this is since they closed lots of shops down and jobs lost.

Loosing william hill lots of cash funds . Playing slots is like watching black and white tv when the snooker is on or paint drying , i changed my online betting web site and started winning again and did a test with 1 slot what was at william hill and where i play now on 2 different devices at the same time to my surprise it was quite shocking to find that william hill did not provide any wins or excitement for my funds i played with where as my new place i play at for the ssme funds spent at william hill i was quite excited as the slots game play did win and got me on the main featured board game.

I did the same test for 1 week to the same out come just william hill was not producing wins at all . So i find this very strange as you would expect 1 win from the william hill slot machine but nothing

So after this test it was my best intrest to stay away now from william hill as i think they do thke more than they should the slots are definitely rigged the rtp is based not just in 1 online betting shop but all betting shops that hold that slot machine

Was it just bad and good luck i doubt this as all slots are ment to be a equal chance of winning and loosing but to loose all week on the same slot i was winning from all week from a different place makes me wonder now because some slots are not as popular as others meaning that lots of players will not play it at all meaning your chances of winning on none popular slots should increase in all online slots casinos

Tell me what you think of this am i looking in to deep or do you think i have a fair point

Reply

William Hills is suffering from death by a thousand cuts and most of them are self inflicted. In simple terms they have not evolved. The shops are tired and it’s clear they won’t be around in 5 years. Paddy Power blow them away in every aspect of bookmaking. The calibre of staff leaves a lot to be desired.

Reply

Love william hill..played on there few years now…have won on slots many times in games vegas and on casino..won must drop jackpot..won many a raffle…won in bingo main too..like at the races bingo it's my fave..not many sites do decent 40 ball bingo…easily done wagers on the many promos the site offers..played on sky paddy power buzz bingo but enjoyed william hill more than any of those…got a decent used car and went on holiday thanks to william hill..won one christmas and had the best christmas ever thanks to william hill….customer service always been fab if I have needed to use chat window they always sort things out and are polite

Reply

I see so many people complaining about William hill not paying them out and it is so true you’ll be surprised but one of the top searches related to William hill on google is why aren’t William hill paying me my winnings which is really poor I mean people basically give them money by depositing and then they refuse to pay out winnings and before any things it no I haven’t placed a bet or lost on William hill I’m here simply warning people to avoid William hill and hopefully within the next few years after everyone’s views and opinions they will be shut down for good

Reply

Scammers.Their casino games are rigged.House won 16 hands on a raw on blackjack versus me.Its impossible.They scam you as much as they can.Plus they have so low odds and very small market .Do not donate for this scam bookmaker.They will steal you.Its time for these offshore scam gambling sites to be banned.You will loose here no matter what.Take my advice.

Reply

Customer service for getting a bet sorted out is great.

Reply

I am not a fan of bookies ! But this customer service has made WH my bettiNG choice! Customer service on messenger had my issue resolved in under 2 minutes and most of the time was just typing!! This would have taken 30+ min at any other bookie.

Reply

Had an issue with my account which I tweeted out, in under a min I had a response within two minutes in total they resolved the issue

Reply

I was once a big fan of William hills online services, however I have noticed it has gone down hill recently. I do not even receive any emails with offers any more.

Reply

I messaged William
Hill asking for a refund as I had placed a bet and the players I needed to get booked were not starting. Refund sorted within minutes so I could place a different losing bet 😂

Reply

William hill has become the worse casino I've ever played with anyplace online, I've had my account with them for nearly 2 years and been a regular player on the casino and made regular deposits, I have constantly had to complain to customer service about a game on the casino about the wins to the amount I've staked and said to them about (unfair play) william hill disagree and I've constantly told them this does not happen on any other casino I've been a member on so why only on william hill, Also I was told by customer service the bonus drop on the casino was random when you spin it daily and each day for the past week I've recieved the same prize (staked 10 get 5 spins) I certainly wouldn't call that random, This casino over the past 10-12 months has shown me no incentive whatsoever to carry on playing with them.

Reply

William Hill showed my bet as losing and offered me to cash out and I did, unaware that my 20 fold accumulator bet was actually winning. Terrible!

Reply

William Hill must be the only place you can guarantee to lose a constant 10 hands on the trot on their premium blackjack. Every time no matter when you play. Save your money and play elsewhere.

Reply

I had problems with my free bets twice
They helped straight away an solved them for me 10/10

Reply

I have used Hills a lot over the last 3-4 years, odds were never the best, but there were a few perks such as money back 2nd on some races, and the golden goal on big football matches, that softened the blow of losses a bit.

They seem to have made all of these offers available to the bigger punters only now, however, and said screw you to casual punters like me.

Why on earth would I stay with Hills now when I can get better odds at Bet365 and Coral. Bring back some decent perks and I'd be back Hills.

Reply

I will give it 0 do not play roulette or machine never pays out always repeat their numbers on roulette never repeat your numbers it's a fix

Reply

Being a customer for over 20+ years i can say they have been fair to me never had a problem with my account every time i seek live help its very helpful they deal with my chat what ever it may be there and then thanks for havin me as a customer

Reply

Once again william hill strike back at cutting its shops down and we are definitely the ones that suffer £650.00 to not a single win on 5 different slots all high rtp i find impossible not to get a single win i would for sure stay away from here they are clearly collecting funds for the losses that they have gained

Reply

By far the best! Best odds best inplay odds best bonuses best customer service best social media help! Best everything simple as that! Thanks for being you William Hill

Reply

Random I wonder after getting the deal or no deal feature 9 times how is it that something random gave me 9 blues in every box I picked not on red random hmmm

Reply

Awful most games don't load wins are non exisant 6 years on this site and my withdrawals are just under 500 pound 18grand deposited hores races buffer just on the off returns are very slow to get back to your account terrible experience all around

Reply

All games slots are rigged
Only losing returns are very less
William hill stole ur money
Its impossible to win in their slots
When u talk to customer service they say u losing buy 1time u will win big
Making fool to customer to loose more

Reply

Do not play the fruit machines they are definitely rigged I have played many different shops and William Hill by far the worst payout Please please please do not play the fruit machines

Reply

They helped me, the problem with ratings and why they’re so negative is that only those who have something bad to say are willing to do it as they’re angry whereas those (the many) which have good experiences with williamhill are content to continue their day!
I got a reply to my problem in the same minute I sent it (Twitter is the best platform to ask for help)

Reply

How is it possible to play slots for days to no wins what so ever but when playing at another online casino i do win . Ok not all the time but at lease i win something and the reels are exciting when loosing . At william hill i have been noticing slots reels acting strang . When not winning a single thing at william hill . High rtp slots should be as they are advertised so if i play with 100 pounds on 1 slot at 1 pound plays you woukd expect to win something but no . You may win a little on low bets but never on high bets my advice stay away and play somewhere else , never once have i won a jackpot at william hill after playing here fir 6 years i now dont play here any more and find myself winning more at virgin games

Reply