William Hill PLAYER REVIEWS(3583)
nicola butler
13 September 2022
Comment from ca.trustpilot.com
Absolute CON! Same names, same winners every day and every night, no chance of winning bingo whatsoever!!!! The same winners win all.the time, no.matter if its day or night when u log on, you see the same names winning all the money!!!! Unfair is too good a word for this site More like despicable!!! Do not use!!
Scotty B
13 September 2022
Comment from ca.trustpilot.com
I received emails from Wiiliam Hill advising of a new account with my name but I hadn't created any account. Upon contacting their support, I was advised their had been a security breach and I was a victim of this. I was assured this had been passed to their security team, was provided a reference and they would be contacting me. That was more.than 3 weeks ago. Dare say there will be no follow up from them on this, considering nothing in 3 weeks. Shows how much emphasis they place on their customers security.
Brad Champion
12 September 2022
Comment from ca.trustpilot.com
Continuous horrendous customer service and it's getting worse every time.
Kay TIJ
12 September 2022
Comment from ca.trustpilot.com
William hill has become something else lately I have lost a lot of money on spot betting and they don’t have problem with me depositing my money and lost . I luckily win one just one out of 100s lost boom they refuse to pay out bring this provide this and that . Why they didn’t ask all this whilst I was depositing and losing . I’m sad they’re doing this to people honestly
Alan Collinson
12 September 2022
Comment from ca.trustpilot.com
I placed two 20£ win bets on two separate horses total 40£ as I had multiple bets on I by mistake put 8o£ in total stake square therefore overpaying in error 40£ I went to betting shop in coxlodge Newcastle to get my over payment back,they refused saying they took it upon themselves to place 40£ on each horse without my permission one lady behind counter fully agreed with me but said she could not reimburse me as her till would be down i get that,she said see person who took bet she would be on duty later, I did this and was very rudely told the rules are on the wall now surely that person must no twenty and twenty is forty and picked that up when I put bet on she has a duty of care to do that I feel I have blatantly mugged and robbed of 4o£ what a way to treat a pensioner eh, hang your heads in shame William hill your thieves
Lewis Chor
12 September 2022
Comment from ca.trustpilot.com
William Hill mite aswelll be called I'll take all your money and have you off... thats what they should be called. I went on live roulette and they took £20 off me without me doing a spin so went on the chat and they said they can't see anythink wrong haha. They Rob people's money and act like nothinks happend just a gang of theiving animals if u ask me. Been with them for years aswell plus I keep getting the same crap dragon cluster game everyday on the bonus drop it's the worst game out there don't win fuckall off that game but they give it to u anyways I've had this game everyday nearly for about 6 months proper joke this williamhill app so crap
Dave P Mortimer
11 September 2022
Comment from ca.trustpilot.com
Iphone App not working properly so spent numerous attempts trying to connect to online chat without success. I then emailed William Hill outlining the problems i keep getting “unexpected error 204” whatever that is? WH then emailed me back stating email support has been stopped and that I need to use online chat. Well why would they advertise a customer services email on the app when email support has been withdrawn. Their customer service absolutely sucks
Gary
11 September 2022
Comment from ca.trustpilot.com
Been with william hill years spent thousands with them so decided while football season was finished decided to take a break with them then when season started again got in touch with them to put it back on which there reply was we can do it but you can only have a £25 a month limit absolute joke after spending thousands with them
Chris Warms
10 September 2022
Comment from ca.trustpilot.com
Highway robbers especially on slots not fair gaming at all DO NOT USE THIS SITE.
Wayne Smith
10 September 2022
Comment from ca.trustpilot.com
Do not give these crooks your money anymore. They are taking advantage of the cost of living crisis by the looks of it and just bleeding desperate people dry. Since last june I have put in 12 thousand pounds and had about 5 withdrawals in that time. That's 15 months!! These people are a disgrace to the gambling industry and always will be.
Craig
10 September 2022
Comment from ca.trustpilot.com
Just a word of warning, played slots over a week and before I knew it I had lost over £1400, hardly paid out and I was sucked in to the trap of putting more money in with the hope of winning some back, hard lesson learnt, please don’t make the same mistake, it is so easy to get addicted and these companies make money from peoples misery, stay away!!
Kellylou
09 September 2022
Comment from ca.trustpilot.com
Near £100 on fluffy favourites and once again not a single bonus or free spin!!! Absolute disgrace
Gianluca Pesenti Campagnoni
09 September 2022
Comment from ca.trustpilot.com
The worse ever company ever used in my life! I deposit 100 euro from my Montenegro account to play in Ukraine before the war started. Then I went back home in Holland and guess what, I can’t use my account anymore. They started to ask any sort of documents to proof that was me, I did all they asked until they asked a list of 6 documents, event the city council tax hahah! Never again!
James Garside
09 September 2022
Comment from ca.trustpilot.com
To put it simple nothing but robbing scamming b@stards every game is rigged I don’t care what they say no fun or fair play to be had here nothing but scumbags who think nothing of just taking your money with no possible chance of a return William hill should have their license removed word of warning do not open an account or deposit on here since 888 have taken over so just like their site they will just happily rob you and rigg their slots disgusting company
Angela Diab
08 September 2022
Comment from ca.trustpilot.com
Trash customer service. Needless back and forth. Waste of time. Not worth it. Bet365 is much better.
customer
08 September 2022
Comment from ca.trustpilot.com
Just reopened my account again thanks kenneth are kar for the help
P ADAMSON
07 September 2022
Comment from ca.trustpilot.com
Problem placing a free bet. Resolved swiftly via Twitter message. Great service
Kieran Davies
07 September 2022
Comment from ca.trustpilot.com
Do you use!! Proper scam never seen anything like it! So I played three hands and I’m not kidding the dealer had BJ 3 hands on the bounce I then moved tables and had two 2 seats and had 20 and 19 against a 2 the dealer goes and pulls 21 so I played again had 15 and bust hit on 16 got 20 dealer gets 21 so I moved table again and dealer only gone and got 21 again on very first hand I’m sorry but that is beyond a joke proper scam! Lost £750 on space of 5 mins due to scamming hands!! What a disgrace and don’t reply saying investigate nothing happens
Maya V. Borisova
07 September 2022
Comment from ca.trustpilot.com
I CAN'T CONTACT THEIR CUSTOMER SERVICES. ON THEIR MAIN PAGE. EVERY TIME I TRY I AM STUCK WITH A BLANK PAGE !!!
dominique
07 September 2022
Comment from ca.trustpilot.com
Excellent service , really enjoy using William hill!
James Garside
07 September 2022
Comment from ca.trustpilot.com
William hill are an absolutely disgusting site for months and months now it been nothing but dead spins on the slots it just takes your money with no return whatsoever I know gambling is a risk but no one can have that much bad luck seriously they are rigging the slots to fill their pockets it’s a joke the bonus drop and scratch of the day are nothing but a pile of sh!t it’s just sheer greed at William hill you are manipulating people and your rtp is not what you say it is I know that for a fact and enough is enough time to take this to the gambling commission because fair play doesn’t exist on here and as for it to be fun and entertaining well that’s not possible when all you do is watch your money disappear every time you come on here and it’s like that all the time the best part is I’ve written this review knowing that they won’t respond to it as costumer care doesn’t exist on here and they know what they are doing so all I can say is fu@k you William hill and I hope you get caught out when I report this to the gambling commission you dirty robbing b@stards hope you all rot in hell anyone reading this don’t open an account and let them have the pleasure of taking your money for nothing anyways one more thing to say on William hill your nothing but a bunch of low life w@nkers
John Bell
06 September 2022
Comment from ca.trustpilot.com
Bonus drop use to be at least 5 bonus spins if your lucky, today I noticed it's now 3 spins , no point in playing it was hard enough to get any win with 5 spins no chance now with 3 spins , guess that's it for me now no more on this site
Damien O'Kane
06 September 2022
Comment from ca.trustpilot.com
I contract Hills Twitter regularly to price up Your Odds bets and they're consistently quick to reply and price up the requested bets.Many other bookmakers don't even bother to reply
adrian igr
06 September 2022
Comment from ca.trustpilot.com
What the jewis are doing with William Hill right now is unacceptable !! They reduced rtp, poor chances for a bonus and when you hit, you will win max 10x the stake, the lowest odds on the British market, they often give boosts, which are often lower than other bookmakers, free spins are dead spins only !!
Part poker is a scam
06 September 2022
Comment from ca.trustpilot.com
Fastest withdrawals on the planet about 30 seconds ?
James Garside
06 September 2022
Comment from ca.trustpilot.com
Quite simple really slots are all rigged to not pay out anything decent and getting a bonus is impossible played fishing frenzy big catch Megaways almost all dead spins finally got the bonus on £1 spins and it payed £14 absolutely disgusting stay clear people they are robbing you blind and are being allowed to get away with it filthy scamming scum
Ms Edyta Evans
06 September 2022
Comment from ca.trustpilot.com
If I could give minus stars I would. I've been on William for many years just playing slots and always managed to win some lose some but always fair. Since about April 2022 I'm down £300-£400 every month and I believe this is since their take-over. I've not won a single panny and up until April this was my favourite slot site. Don't waste your time and money, William had become greedy and thieving website. Idk about casino or sport bets but as far as slots it's horendess and all I can call William Hill now is a thief. Pure daylight robber. Never again.
fiona mackenzie
05 September 2022
Comment from ca.trustpilot.com
Worst customer care ever! Will never use again.
Attila Somos
05 September 2022
Comment from ca.trustpilot.com
Very upset about this company probably they try to stolen everybody's money or I don't know but they don't want to pay my bets out Stay away from them !!!
Thomas Rogerson
04 September 2022
Comment from ca.trustpilot.com
Had a issue with an error message occuring on an offer, the Twitter team acted swiftly and pulled some strings for me and sorted the issue within ten minutes. Very very pleased
Matthew Lowson
04 September 2022
Comment from ca.trustpilot.com
Signed up and happily deposited money before my account was locked. I thought that was fair enough as I’d not yet completed any verification checks but it was weird that they were happy to accept a deposit and then locked the account immediately after. Regardless, everything was sent as requested and then they respond saying that my online bank statement is not enough proof of an address as they don’t accept Monzo for some bizarre reason. Not only this, but they also rejected a very clear and in focus ‘selfie’ of me and my passport which they requested. It’s in date and completely valid etc so I have no idea as to why this would be rejected. They refuse to send the deposit back to the card it came from. Awful experience and they clearly do this regularly looking at the other reviews. Awful awful awful
Ionut Daniel Sfetcu
04 September 2022
Comment from ca.trustpilot.com
Never again, big scam
Mrs c Wilson
03 September 2022
Comment from ca.trustpilot.com
I’ve just had the most horrible experience this morning with William Hill online customer services, there is absolutely no customer service whatsoever. I’m amazed to see that they have three stars on trust pilot out of five ? I’ve just looked through several pages of the reviews and they’ve only achieved one star? I have spent about an hour on this asking on the online chat to speak to somebody and have been constantly reverted back to the same questions when . You cannot actually speak to anybody and this wastes a lot of time and makes you very frustrated and angry. I’m surprised that they don’t realise that they are will lose lots of customers? I am not able to get into my online account for some reason, I was logged out of it and I cannot remember my login details. I looked on the Internet for all possible numbers to call William Hill, one of the numbers registered was invalid another number was invalid they clearly don’t want to speak to their customers. This company have no respect for their customers whatsoever and clearly do not value them.I resorted to the online chat that was the only possibility of contacting somebody and wasted about 45 minutes to an hour getting absolutely nowhere, the online chat service did not recognise my email which I have used for the last 10 years and constantly reverted back to the same answer that they couldn’t do anything as it was an invalid email address. Even at the point I said I was going to have a heart attack over this they reverted back to the same answer. This is heart attack making and it is the most appalling customer service that I have ever encountered.A great deal of companies now use online chat but you can speak to a member of staff if the issue is not resolved. This is clearly not possible at William Hill. I shall be calling their head office on Monday morning and I shall be making Making a big complaint To the regulating body I have screenshot most of the conversations on live chat so I have evidence of the conversation. once I get into the account I shall be closing it is because it’s the most appalling customer service as I said that I’ve ever encountered. Essentially they are withholding my money in their account which they are denying at me access to.
James Jardine
03 September 2022
Comment from ca.trustpilot.com
UNCONTACTABLE UNTRUSTWORTHY Shocking experience with this company Do no value customers wouldn't recommend them to my Worst enemy
Ben
02 September 2022
Comment from ca.trustpilot.com
Document verification is unreasonably difficult to get through. The team just keep rejecting the documents so that you can't log in and remove your money from your account.
Dimasciov
02 September 2022
Comment from ca.trustpilot.com
No customer service, all automated so takes ages to get nowhere.
Laura beesley
02 September 2022
Comment from ca.trustpilot.com
I’ve been with William hill for 10 plus years and I’ve tried nearly every other gambling site but always come back to WH. Fast payouts and very generous. Thanks so much ?
Andrejs Voronovskis
02 September 2022
Comment from ca.trustpilot.com
Deposited over 100£ today, and same 3 days in the row before that, staked 20p and 50p, not a bonus been given not a good play, just hungry and greedy c…s , would take your last penny if they could. There is no way it’s a best online casino, far from it. Wouldn’t recommend to anyone, don’t even start here
Eddie T J Naylor
02 September 2022
Comment from ca.trustpilot.com
Sick of them and the way they make loyal customers loose all the time you win but never enough to cover any losses you will loose more then they give back so take away the withdraw option and just leave the deposit button lol
Simone Scialanga
02 September 2022
Comment from ca.trustpilot.com
Horrible experience, tonnes of docs required just not to pay welcome bonus. Stay well well away.
Mark
01 September 2022
Comment from ca.trustpilot.com
I tried to register on this website but couldn't do so due to some bizarre verification checks they wanted to carry out. I’d have thought that a driving licence, utility bill, and credit card statement would be sufficient proof of identify, and other bookmakers would seem to agree. But William Hill insist that all of those things are supplied to them in the form of a selfie of you holding the document. Very weird!Providing this with a driving licence is do-able because everyone has a physical card, but who these days is receiving paper copies of bank statements vs receiving them electronically? William Hill seem to be living way in the past on this one; maybe one day they’ll get up to speed and bring in an actual verification system rather than a system of people sending selfies while holding pieces of paper. It’s impossible to discuss the matter in a reasonable way with them via email or live chat. They are very arrogant, basically their view is “you don’t have bank statements or a printer to print them out, then that’s just tough”. Fortunately they hit me with this before I was able to deposit. Sadly there seems to be cases where they’re withholding funds until their verification checks are met, which they keep moving the goalposts on (e.g. requesting un-redacted bank statements with sensitive financial data). Terrible behaviour. Do not sign up with this company, your account could be locked at any time and then you’ll be having to do things you’re not comfortable with in order to stand a chance of getting your money back.
Gary Baverstock
01 September 2022
Comment from ca.trustpilot.com
Played over £1500 never won absolute con
Duncan
01 September 2022
Comment from ca.trustpilot.com
I have been using William Hill for over a year and have not had too many issues. The app is not the best and do find some of the icons do not work.The promotions are pretty good except for Scratch of the Day. I have used this promotion every day for three months but I never get a win. I have asked William Hill to look into this but was told “the promotion is fair and there is a very good chance of winning”. I would not describe not winning after 100 attempts as “a good chance”. They also stated I was having a “run of bad luck”… run.. more like a marathon!I was just trying to point out a potential system issue but they have intention to investigate.
Kieran Davies
31 August 2022
Comment from ca.trustpilot.com
Do not use at all I was playing 1v1 on black jack won a couple of hands of him busting. Then all off a sudden boom I couldn’t win a hand no matter what 12 on the bounce I lost I just had to leave I hit 20 he had 21. I never seen anything like it. I was getting dealt 19-20 constant against a 4/6 and boom 20/21 every time. It’s unreal. Will never ever use this site again
Rebecca Harrington-Tucker
31 August 2022
Comment from ca.trustpilot.com
This is the worst site ever, the security checks do not accept Monzo as a bank account! I have no other way of proving my address. Waste of time DO NOT USE
ChelseaDad
31 August 2022
Comment from ca.trustpilot.com
20p play on Eye of Horus megaways.After £18.20 spent I receive bonus. Pays 0.56 pence.Change to Eye of horus vegas millions. After £12.00 spent playing 20p I receive 24 free spins and get to the Eye icon.I "won" £1.20...Afterwards a message comes up and says you've been playing 1hr...YOU KNOW I HAVE, YOU TOOK £50 off me in that hour! Scandalous, all advertising should be banned in the UK.
Nathan
31 August 2022
Comment from ca.trustpilot.com
William hill have allowed my sons friend to deposit on my account with his card to gamble for 5 months whilst hes gamstop banned. Hes made over 150 deposits and 30 withdrawals according to him and lost £15000 in that process and William hill wont reply been over 4 weeks I have so much evidence and there silence is proving there guilt so I'm.gonna Donald in my power to stop this happening to anyone else and get the poor boys money back obviously he has an addiction and hes banned so how could this happen for so many months ?? my name is yasmin khalid and his name ends in singh
amanda jackson
31 August 2022
Comment from ca.trustpilot.com
please everyone start recording all your game play these sites are robbing us and the sooner they are brought to justice the better. i’m aware oflosses but these sites are another level especially during cost ofliving crisis they are on the take even more absolutely despicable evil people
D Gilmore
30 August 2022
Comment from ca.trustpilot.com
I mainly play Katmandu Gold slot. 96.2% RTP. I play it on 888 and Sky Vegas too. This slot will usually give you a bonus every £10/£15 spent on 20p spins. Well William Hill Vegas I’ve now put in £190 without a bonus landing. On a 96.2% RTP?! Make it make sense??


david Finnerty
14 September 2022
Comment from ca.trustpilot.com
CLOSE YOUR WILLIAM HILL ACCOUNT NOW. I GUARANTEE YOU FEEL BETTER. BOYCOTT WILLIAM HILL.
CLOSE YOUR WILLIAM HILL ACCOUNT NOW. I GUARANTEE YOU FEEL BETTER. BOYCOTT WILLIAM HILL.