BoyleSports Review

Worst customer service! Colin called me an a$$hole when I was trying to cash out my winnings of €20,000. I had to get a Barrister in the end. Finally got my €20.000 after a heart breaking time. Customer service from head office to support team are the worst I have ever come across. No wonder they have to apply for a licence every year. They'll be shut down with enough reports on them. The authorities know it all and I would report all your complaints to the judge the next review they have, which happen yearly – because of massive corruption!

Reply

Really misleading. I placed a small bet on a football match. I then saw a notification which said stakes on this match will be refunded in the form of a free bet if they lose, so I placed a bigger bet. The bet did lose, so I expected my money back as a free bet, but they would only issue a free bet credit on the small bet. There is also no way to contact them as I did a live chat and it just kept saying someone will be with you shortly.

Reply

honest review good and bad

bad

. app / website very slow compared to others
. withdrawals inc faster ones taking alot longer
. promo / bonuses compared to others poor

good

. acca loyalty – hasnt got to be completed mon-sun
. acca insurance (not many do this anymore)
. free cash gifts ranging from £2- £80 (depending on what u deposit i guess)
. live chat never in a big que always available.

My overall review is that they have the foundations to really rival the big boys which i class as 365 sky etc , if they invested into the app and promo / advertising because the rest is there.

Reply

They do not honour promotions that they advertise to lure new members. Beware of their scam.

Reply

Good morning..

I felt that giving 3 stars there is a couple reasons that i dident give the full 5 stars.

Ill start with the bad points i feel.

1.When using the App its quits slow i feel on android. When you press on a team or horse to select its very slow to add to your bet slip..Do be waiting to see if actually bet selected is not and is very frustrating.

2. This gets me alot. When on the App if you press/scroll up or down not quite sure when your on a market or race or anything its like its loads up a boylesports blue screen and take 30secs to update and go back to the screen you were on. This is extremely annoying when trying to watch a race or do a bet and only seconds to spare.

3.cash out options not great also

4.freebets is non existant. Your competitor PP free bets every few days entices you 2 log on more and bet with them

Good points.

1.watch most races live without a bet is unreal and very rewarding. Great too see a race if somepeople dont have money. Makes you go back in to do a bet with have money.

2. Customer service is very good specially with COV19 its hard life now but your staff makes it easier.

Thank you and always support Boyles

Regards
Chris Sheridan

Reply

Top class, would love a few more cash rewards but ye have been great.

Reply

I've always had a good time gambling but until I didn't receive my winnings I've thought about changing my bookmakers, I need my winnings put into my account, an I will still play with boylesports. Thanks hopefully u can help,happy xmass

Reply

TOTALY HONEST REVIEW

The site layout and games are honestly good they have a wide choice of games and up to date software – so the site and playing is good as a whole.

The customer service honestly I’ve seen rats be treated with more respect than to there loyal customers especially big spending customers. It is beyond me how a customer service as they call themselves have absolutely 0 knowledge of anything to do with accounts and have the audacity to be so rude and blunt to customers trying to share there concerns!

Player safety team well put it this way I deposit £27,000 and not a peep from them at all but oh my gosh as soon as you withdraw any funds they freeze account and couldn’t give two craps about you as a player except to delay the withdrawal! They definitely need further training in how to deal with customers. I have sent endless emails to which 0 response. Conor mckeever not sure if his hands have been cut off or fired or just damn rite lazy and ignorant on his “player safety” skills but to me seems he has not a care in the world.

Withdrawal times well it’s been 11 days now since requesting withdrawal of £20,100 to which states completed but payment on hold even though all documents are approved yet my money isn’t. They don’t care about customers at all but if they had none they wouldn’t be there! Customers are the most important thing to any given business.

I was happy to leave a 5* review dropping to a 4* based on the customer service but the way this has been dragged on for absolutely no reason I cannot bring myself to give even 3* reason I’m not giving a 1* is the site itself is good so I have to be fair which I wish the Boyle sports site would be for once and pay what is owed £20,100.

I would say as a whole In general good layout and website but you’ll have to be patient to get your money and be prepared to be treated like a rat. Couldn’t be more honest if I tried!

Conor gray who now is in charge and married to the daughter of John Boyle needs some lessons in running a business with professionalism and manors.

Reply

The lack of professionalism is horrifying. Customer service should be illegal, none of my queries, requests or questions we’re answered. They rudely end the chat, hang up the phone. I personally know people awaiting withdrawals weeks later.
How this Casino holds a full licence is unknown and very concerning. The Gambling Commission should really get on to BoyleSports and question WHY Customers are not receiving withdrawals, why they minimise contact, why they avoid customer complaints and why they are so unprofessional.

I requested the complaints procedure once being ignored via email and telephone they told me they could not provide this information to me.

Avoid at all costs. Very sketchy family ran business.

Reply

Excellent communication very well maintained and staff very great help thanks and happy Christmas

Reply

Customer service seen I was trying to lay a bet which didn't get to put on and I query it and fair dues to them they paid me out great online bookies

Reply

scam site took money for bets did not pay out

Reply

Not a good site for big punter. No loyalty whatsoever. If you are a small time punter you may be rewarded more. Not for me

Reply

wow at last a online bookmaker thats gave me my trust back after the shocking experience i had with another you get instant reply you dont have to wait till 10am like other online bookies the site is good you dont need to make bets to watch races they sorted 1 question i asked within seconds and that was at 5am in morning well done boyle sports

Reply

After they put a £50 deposit limit on my account for no reason at all, I'm a good customer to this site and with the reviews read, this site is really disgusting. I can deposit over £50 a day now my limits been lifted after talking to players support and I can play on one slot and the slots are just money grabbing, small wins. Played poker that's the worst I could get money on what card is next it's that conning! No one wins the age of God jackpot on poker apart from the computer, I've played for last 2 years and not once have I come close but you always see these people winning usually the same people! I give alot to this site and since October I haven't had any loyalty shown, used to get a £20 casino bonus but now it's the same every answer everyday, no loyalty at all, maybe if you have some loyalty for people's losses you wouldn't have such bad reviews and if your games played fairly and your poker your reviews may come up but I can see this site being a 1 star if they don't change what they are doing. If deposit becareful you will walk away with nothing everytime quaranteed

Reply

Had to raise a complaint due to poor service, deposit over £1000 per month and since I raised a complaint they have blocked me on live chat.

Disgusting way to treat a loyal customer after you lied and offered poor service.

Done nothing to warrant a live chat block, clearly you don’t want or value loyal customers.

Reply

Sometimes is complicated but important is they listening to your story and then everything is solve and done

Reply

Stopped me using any of their bonus offers, and refused to give any reason? Was someone who would have bet a LOT of money on their site and now will not be using.

Reply

Absolutely awful site the worst in the industry had a terrible experience stay away, and I'd like to congratulate boylesports on there massive fine for money laundering. Absolute proof that they are untrustworthy and crooks

Reply

They suspended my bet 9 minutes before the race ..no reason …no message ..and my bet went onto win …terrible customer service …said no bet was ever placed even tho I e got a screenshot of it saying bet suspended

Reply

NEVER USE THIS APP.
If you place an accumulator bet on and say 7/9 teams have won. The app will keep the bet suspended until the last 2 games are played hoping that your bet loses and you will never be offered a cash out option as they suspend almost every bet. Even single bets for example over 0.5 goals in the first half will be suspended and not paid out until 10min after the goal, saying suspended constantly. I cannot say enough bad about how this app is made to rob you of your hard earned money! PLEASE for your own sake use bet365/skybet/williamhill etc. Real established betting services because I’ve never been robbed more in my life. Customer service is non existent in the app and when you phone you will be lied to constantly and told you will receive a call back which never happens!

Reply

Utterly Shambolic Customer service team. Probably the worst online bookmaker i have ever used in 20+years.

Have been ignored for days on end, and even when phoning customer services, have been promised a return call to resolve my dispute, and 10 days later and 6 phonecalls, and countless emails, still nothing.

Nothing positive to say about the company whatsoever.

Reply

AVOID no point in signing up with them they bombard you with promos etc then restrict your account if you use them a joke company

Reply

Had a casino account with boylesports that I had to restrict myself 6 months ago as I found the slots played so poor is was untrue
However 6 months past so thought I give it another try …..what a mistake 😕
Trust me the sports sides good but forget the casino and games you won't be winning 😴
I've ow restricted it again and won't be reopened terrible slots
So gets 1*from me please AVOID 🙏

Reply

I would have given you 6 stars but for your horse racing app it's so difficult to choose my horses I have to keep pressing on my selection before it registers choosing 6 horses takes ages it needs rebooting your end because when I press on my football selection it works first time but I love Boyle sports and it's my only betting app thanku

Reply

You complete a couple of their promotions and then you recieve an email saying how they have restricted your account from using anymore promotions, free bets etc. Whats the point of offering promotions if you don't want people to do them. Daft sods.

Reply

I placed 2 bets on the US elections for a Trump win, despite the US electoral college not certifying the elections yet and naming the actual legitimate winner Boyle Sports have decided that the winner is Biden. They state that even if the electoral college and then supreme court find that the current fraud investigations prove that Trump is the actual winner, they will still count the bet as "Lost" because they have decided that the winner is Biden. The US Press printed that Biden was the winner but they did so without the count being certified as per the US Consitution. Still we do not have a definitive result that is legally certified but Boyle Sport have decided before even the American People. I did also have a bet with Ladbrokes on the same event, but they state that if the vote gets corrected, they will correctly pay out.

Reply

Avoid this bookmaker at all costs they are a scam artists. They show you terms and conditions when playing for a free bet that will never arrive because they change the terms whenever they want so they dont have to pay out. Customer service is horrendous. If your matched betting do not bother, if your a gambler who enjoys giving all your money away go somewhere else as you'll get better odds.

Reply

Some months ago, I made a withdrawal for £100 through Boylesports, I was withdrawing it to an already verified account, and the following day withdrew another £40.

Two days later, the £40 arrived in my bank account – fine.

After a full working week, the £100 hadn't arrived…. I was told to wait another week, so I did, still didn't arrive.

Then I was told that they would put a "trace" on the funds, and this would take "7-10" more working days, so again, in total, I waited ANOTHER 2 weeks (including the weekends, it came to 14 days).

Eventually, after more or less 1 entire month after making the withdrawal, it finally arrived in my account, there was no explanation provided for this whatsoever, and they state they had "processed" the withdrawal request when it was made, but I find it frankly incredible that a withdrawal made for not a lot less (£40, vs £100), which was made TWO DAYS LATER than the £100 withdrawal, still arrives in 2 days, and the other transaction didn't arrive for an ENTIRE MONTH.

Now fast forward another few months, about 5 working days ago, I made a £100 withdrawal to a new bank account, which I verified when asked, and a further £100 withdrawal to my already verified Skrill (Moneybookers) account, and then the following day won another £30 and withdrew that, also to my bank account.

Guess what… exactly the same thing, the £30 arrived after around 2 working days, however, after 4-5 working days I'm still waiting on the £200, £100 to my verified bank account, and the other to my verified Skrill account, neither of these have yet arrived.

As it's now the weekend, of course, no doubt, it's going to be "Wait til Monday" because it's a "Weekend".

It's got to be more than a coincidence that a small withdrawal goes through in a relatively timely manner, but a larger withdrawal, but still not really large by any means (I've won £4,700 before, several thousand many times with other bookmakers, and received it into my account within 3 working days) takes significantly longer, and as in the original case, never actually arrived, and only after a "Trace" was run it magically appeared in my account, a while after they sent an email to me in relation to the withdrawal trace…. coincidence? I think not.

This is a personal opinion, and a gut instinct, but I suspect Boylesports aren't doing too well financially, and so are holding onto people's winnings for as long as possible, before reluctantly, and finally being forced to process the withdrawal.

I'm sure they'll tell you that winnings, or customer funds are held in a "Trust account" so that in the event they become insolvent you are still able to claim and receive your winnings, but why else would a slightly larger withdrawal take so much longer? I've used several different bank accounts in making the withdrawals over the months, ALL were verified, and ALL have had the same issue, small withdrawals go through quickly, but a slightly larger one takes forever.

I fail to see how 2 withdrawals for £30, and £40 (from the time before) can both be processed and arrive in a bank account within 2 working days, but two separate withdrawals for a total of £200, going to a bank account, and to an e-wallet somehow takes longer than 5 working days, given that both accounts are already fully verified…

Clearly I didn't learn my lesson the last time, once this withdrawal finally comes in, I won't be using them ever again.

Awful poor service, slow withdrawals that "mysteriously" take forever when they are for a reasonable amount, but small withdrawals go through very quickly indeed, it's hardly a coincidence as this is now the second time it's happened.

I'll be sticking with the other trusted bookmakers I used, such as PaddyPower and Betfair from now on….

Reply

One of the best casinos

Reply

Love the app best betting site around

Reply

Really good experience:) always great promotion on casino and brilliant customer service, always friendly and quick to respond and resolve any issue .

Reply

Really bad customer service, on first appearance they come across all helpful but when you ask them to resolve an issue they don't want to know. Avoid!

Reply

Avoid at all costs. Slots are the worst ever, no loyalties just take your money. Would have give 0 stars if I could

Reply

Avoid Boylesports at all costs, if you win more than a tenner, they put obstacles in your way requiring bank statements, and I'd check, they don't require that when you lose though. Have been waiting ages for money coming, still waiting. Avoid

Reply

SCAM SITE!!!
SCAM SITE!!!
100000% SCAM, don't waste your money
I LOST MY 0.1 BTC,
It was painful experience with them but I just got back my refund with the help of mrs Mary. Feel free to email her on
( mismary 247 ) gee mail!!!!!

Reply

Don't go near this betting ap! They never fail to make a massive drama out of withdrawing YOUR OWN MONEY!

First they will send you an email two days after you asked for it saying we can't withdraw if onto your card we will transfer the money (having then having to go through a rig marole of supplying a bank address etc.

Then they will ask for proof the bank account is yours and ask for statements, im sure this is all designed so you'll give up and end up betting the money back.

Comfortably the worst betting app on the net!

Reply

AVOID
AVOID
AVOID

They wouldn't know VIP play or a loyalty program if it hit them in the face.

The customer service team answer everything with copy and paste answers and make you feel valued very little.

The site can be okay for games and sports but the whole company has forgot about treating players as individuals.

There are tons of great betting sites out there. Take my advice, Ig you like a bet and want to feel valued. LOOK ELSEWHERE.

Finally a message for Boyle Sports, whoever is in charge of the customer service team should be sent packing as the team behind him simply are rude, incompetent and lazy. I have evidence to prove it. Yesterday I was called Richard and my questions wasn't even acknowledged. You get my drift…

AVOID!!!

Reply

Shocking site. Made my first and only small withdrawal, got told it had been processed and 7 days on they tell me they have stopped it from going to my bank after having enough documents from me and verifying it all.
What a joke of a company. Hope they get shut down.

Reply

Good team and very polite, they understand my problem and they solved it fast , I recommend

Reply

I bet on a football match and you're supposed to get £10 money back if your team loses, even though i've only ever put two bets on, my account is ineligible for this offer, no explanation given. Don't trust the promotions for this company.

Reply

I play Boyle site most days and do my lotto on there too when I did it this evening it took 20 euro for a bet instead of 20 cent I contacted them and explain more or less told hard luck your problem I know it not a lot 20 euro but I think their attitude would have been same if it was a large sum most unhelpful not very good customer service think l look on other sites

Reply

I'd of rated it zero stars. Been playing with this site for over 2 years now and the slots have got worse they don't even play they just spin and take your money, it's very hard to get free spins or a bonus on the slots and if you do it's always alot less than you've staled everytime! I've been a loyal customer and I deposit at least £500 every single month to this site. I have been asking for some loyalty back over the past month and everytime I get the same answer no free bets or cash bonus. Where I deposit just £10 on betfair month and they always how there loyalty, this site never does. If nothing changes and I don't get some loyalty soon I'll be taking my money else where! Oh and there poker is a joke there's 52 cards in a deck and it's never been so fixed, everytime I play poker I lose and the age of god's jackpot which runs is a total fix complained about this a few months as I kept seeing the same person for about 2 weeks everyday winning this age of god's jackpot and now it doesn't come up with who's won it total scam and money grabbing. This site will slowly go down hill as I can see from the reviews, LOYALTY think you need to read up on what it is as I never seem to get any when I deposit over £300 in a week and you can't give a free bet or anything it's shameful as a site. And it's not the way to keep your customers, stop being so tight and start showing loyalty to those customers that play and deposit weekly,monthly.

Reply

fast, easy to use website

Reply