Betvictor Review

Recently joined and my experience so far has been mixed. Downside first: Their welcome bonus is misleading and… basically worse than useless. The T&C are a bit vague, but I was able to confirm with support via chat that not only do the bonus funds get wiped out if you don’t hit the 10x churn within a week (crazy short time frame), but all the money you win from those bets also will get wiped out. That’s far more punitive than any site I’ve ever encountered in terms of promotion terms. On the other side, the site to me seems pretty clean and easy to use, and I spoke with Thomas via chat about the promotion situation, and he was able to get rid of the bonus and just convert my funds back to my original deposit in cash. While it was a little slow, he explained what I needed clarified and helped me with a solution.

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Chur Nick from the verification team!! Great help

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Nicks the best! unline Janelle

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I really appreciate Reese helping me out with recrediting my account after my bonus funds expired. Note to all: bonus funds expire after 7 days so be careful!

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Super rapid and nice service. My issue was resolved in no time. One of the best apps, with a lot of cool promos!!!

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do not gamble with this site I done a £700 withdrawal and then £200 withdrawal. i got my £200 withdrawal straightaway I’ve never received my £700 withdrawal this has been going on for over a week now. I’ve spoken to customer services nearly everyday and get a different response and excuse each time. my bank have tried to trace it and have advised me that it was never sent and I’m being lied to. I’m now going to take legal action and report them to THE GAMBLING COMMISSION. BE WARNED STAY-AWAY FROM THIS SITE CALLED BETVICTOR !!!!!!!!!!…

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The live chat with a real human was very helpful and Jack was able to sort out my issue very promptly

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Was asked to complete a review on a customer service representative I did……I then received an email stating review has been read as well as a bonus will be offered. When I logged online to speak with live chat I was told there is no bonus and there is nothing that can be done! Very disappointed. Make sure you take screen shots of any emails or conversations because without proof there is nothing they will do or offer as an “I’m sorry”! All I got was “there is nothing that can be done”

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Jack was a great help to me after I misunderstood the t’s & C’s, excellent customer service 👍🏼👍🏼👍🏼

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Excellent Customer Service from Jack who helped me quickly and also credited my account as a good will gesture following an issue.

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Janelle sorted out my issue straight away with little fuss and was extremely polite and understanding, impressed with BV so far! Thanks Janelle!

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Fake Positive reviews one after another… Pathetic low life scum to make them look good… Trustpilot should be ashamed of allowing these low life Betvictor here….STAY FAR AWAY FROM THESE GANGSTERS.

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Had a very helpful conversation with Jamie and he helped me with my query quickly.

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great customer service by Ryan and i very much liked the overall layout of the site

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Wow! So many reviews from people who have made just 1 review to betvictor..doesn’t sound shady at all does it?..oh and by the way Betvictor you keep having trustpilot take down my reviews (even though mine are genuine) Just think about it before plunging in at the deep end..

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Had a very positive experience with Jack in their customer service dept, after my initial bet to qualify for an offer was voided due to the horse dropping out, he put it right and credited me with the freebie anyway. Great way to treat people, happy with the service

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Nick Verification Team thank you.

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Completely naff! Don’t expect yo see a bonus round and if you do it’ll be the lowest win possible..you can believe these reviews made by people with 1 review only but the reality of thos site is bad, this is not from a sore loser but a realistic one..this place will drain you financially and eventually mentally. FACT!

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New to this company and not been too impressed with the use of the site overall as compared to other betting sites I use. Everything that is simple to use elsewhere is made overly complicated on here. Today I received a free £4 bet to place an ACCA on any sport and had to use online chat because I chose an Acca and couldn’t transfer the free bet to the betting slip. After first getting a useless chatbot I eventually got a nice human called Mar who investigated and found the offer could only be used against a build your own Acca, a point that was not made clear with the free bet. Thanks Mar for all your help, it was much appreciated, and I give you personally five stars but not the company.

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Had the same trouble with this company as, 888Sport, and William Hill – they register you, take your deposit then give you the runaround with the verification process. Autobots pretending to be real people give advice that is rubbish and frustrate your efforts to get stuff done. BetVictor said that the copy of my passport I had scanned and uploaded was. ‘a colour image and not suitable. So I got on to live chat (an oxymoron!) and was told to take a picture of my passport on my phone camera and upload that. I asked, ‘what’s the difference’ and was told their system could not handle digital images. What a crock! Are they using analogue? Isn’t everything digital now? They refused to return my deposit as I hadn’t verified my account. CROOKS, PLAIN AND SIMPLE – MODERN-DAY HIGHWAY ROBBERY. DO NOT GO NEAR THEM, EVER!

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I spoke to Mar . Very polite and helpful. Sorted out my problem in no time at all

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Reese resolved my query quickly and efficiently.

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Jack was very responsive and helpful

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I had a great experience, I had £45 in free bets which disappeared from my account, and Reese was brilliant and helped me get them back

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Jamie was very helpful and solved all my issues in a timely manner my issue was with offers not being available and Jamie sorted this for me straight away

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I was advised below to send on the details as per reply below but have RECEIVED ZERO response and they promised to pay £2,200 approx but I have heard nothing.I think this is a terrible way to treat people and especially when they have made so much money already from my account.

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very helpful customer support especially aniya. credited my free bets when i deposited the wrong way am very grateful.

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Samir from customer support was a great help!

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This company uses promotional offers to attract new customers – once you’re in, they’ll have no issues avoiding paying out by quoting an obscure clause in their T&Cs. No problems taking your money though! Horrendous treatment of customers – I can see other people have had similar problems. Avoid at all costs and place your bets with an honest betting company!

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Company is irresponsible and will not payout after a vast amount of documentation has been provided.Received below message after an account created and funded by a gambling addict and we have provided all the info but even though there has been an attempted suicide,hospital admission and a large loss,they won’t pay the remaining balance – we are talking about someone who has LOST £10s of £1000s with BV :-We’re letting you know your account is closed for a minimum of 5 years due to concerns around Safer Gambling and your admissions of misrepresentation/falsifying details in order to open an account for somebody who was under a Self Exclusion. We’ve taken this necessary precaution due to your comments in a recent email. We are sorry to hear of your partner’s gambling problem and that they have made an attempt on their life. There is a balance of £2,240.61 on the account but this cannot be withdrawn until further documentation has been provided to our fraud/due diligence department. Any accounts related to 13612352 will be subject to the same closure terms and we will take all reasonable steps to prevent the opening and use of new accounts. If a new account is created within the exclusion period matching the above account details, all transactions will be reversed as soon as they’re picked up by our automated reports.

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Thank you to the humans who helped today , all excellent esp Jayce .Previous help from liam and Ryan was helping with the background information I needed

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I spoke with Mar about my issue and was resolved no problem. Had 2 matters to discuss and was very happy with my outcomes. Thank you!!

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Samir provided excellent customer service and was very quick to look into and answer my query. 5/5

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I spoke with Chris and he was able to resolve my issue and was really polite and courteous and kept me informed.

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I’ve currently Won a couple Grand , half of it which was processed was meant to be in my bank but it never came , Ive been constantly trying to see if that processing was working , I was told that my first half was to be arriving by the end of the day but it never did , all of a sudden they have blocked me and removed me from the app so now I can’t see my pending withdrawal on the statements and track what’s happening with the money I’ve won . I feel sick to my stomach that I’ve spent thousands on here and the 2.1K I’ve won won’t even arrive in my bank .

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I have had nothing but good service here, even at gone midnight there was instant help from a real human being called Ethan, who sorted my issue in minutes. Accessible and friendly, efficient help, and genuine promotions without hidden “traps” or unexplained restrictions many seem to favour these days!

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Had been with BetVictor for a few years on and off and always found them OK until the other day when I was refused a bet of £50 win at odds of 17/2. I was told I could have a max of £29 on😒…I am hardly a high roller punter and have lost more than I care to imagine to them in the past and when I asked as to why this bet was not allowed I was given no clear or satisfactory answer, I have therefore closed my account immediately! Oh and by the way the horse I would have backed that day lost….Still can’t believe that they wouldn’t lay it ?

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Spoken to Joyce sound advisor clear advice, quickly in contact

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Right this is for people looking for an honest review , So I’ve used a lot of sites , like betfred , jackpot joy , and lots of bingo sites ,I was a bit sceptical about this site as first , I opted into a welcome offer , deposit 3 X and receive 300 bonus spins ,The thing is each time I’ve been given the spins they stick to there word and they all seem to give you a lot considering there only 10P spins , For people with sports I don’t really know because I haven’t ever tried sports betting but people looking just for casino , I play only normal casino not (Live) but there choice of games are outstanding ,Pretty much the ones youll find anywhere else , Within all I’ve spent £20 and in total I’ve won about £135 , Not the biggest wins in the world , But it’s better than most ones you chose to join ,They don’t even ask you to wager for the 100 spins they basically give you what ever winnings you win with them 300 free spins it’s all yours pure profit no wagering requirements ,I withdrew my winnings , because they verify you and don’t ask for ID confirmation when they don’t need to,All these people moaning about how bad this experience is on this site , There sore losers, and all there machines do have high RTP , At the end of the day , you want an honest review just on the slots side , I would recommend with my experience & the customer service wow !! They always reply to you like within seconds there’s no waiting in ques it’s actually really speedy ,No drama , just really good ,So my honest opinion if your looking for slots , I’d see what welcome offers they’ve got and if you can go for what I did and receive 300 free spins with your first 2 deposits ,Bet-Victor – WOW , You are amazing Thanks guys , JORDAN C X

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Jayce was great help to me IV been trying to get spins I was owed and thanks to Jayce I got sorted

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RTP terrible.really don’t mind losing but this site got to be the worst.seems every bonus round never pays out.1 example between 3&4 hundred to land a bonus that can (on other sites)pay thousands on here £7.50 and that is 1 of many examplesNot impressed at all

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Aboslute thieves and they must be paying trustpilot to remove reviews as this is the fourth time I am reviewing now, I will not stop so accept the feedback and deal with it, a deadbeat company use ladbrokes instead much more trustworthy.

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Received helped clear up an issue with my signature up bonus. Cheers Reece.

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absolutely disgrace mofo platformtight af all the algorithmsyoull never win anything smart pshycopaths bussiness dont gamble or use this betvictor bullcrap

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Samar from BetVictor support chat did an amazing job. Well done. Thanks again.

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Help line really good, chris who i spoke with was on point.Good to see efficient customer service in todays world 🙌🏾

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Janelle, service today was friendly quick and resolved the issue immediately! Thank you.

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Janelle was very quick to help and friendly. Janelle resolved what I needed without any issue.

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jenelle was very helpful and sorted out my query quickly and efficiently thank you

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Hoping my problem is resolved but so far so good. Thank you Jayce.

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