Betvictor PLAYER REVIEWS(2931)
Miss Kay
30 October 2024
Comment from ca.trustpilot.com
Great customer service, quick and efficient and solves any issues i have promptly.Kaylan was great!
John Hegarty
30 October 2024
Comment from ca.trustpilot.com
I had read the opening offer wrong and didn't get the bonus because I didn't fully understand it but they were so helpful and gave me the bonus as a goodwill offer
Tadas Lithuania
30 October 2024
Comment from ca.trustpilot.com
If I could give zero I would . Worst online casino ever and I would definitely advise you to avoid it like a plague . The online casino games do nothing they just not even give you a small wins you just blow money without even having a game customer service is rude when you ask a question they then asking your salary straight away and if you can afford to play .Kaylan was super rude staff over the chats and closing down chat without me finishing to talk will be not visiting this casino again and I hope other won’t also
adam
30 October 2024
Comment from ca.trustpilot.com
Chris who was the agent helping was very helpful and understanding. I’m enjoying this app so far thanks
Rays old
29 October 2024
Comment from ca.trustpilot.com
The games are great we'll organized.The help line Is awesome had the pleasure to have Kaylan help me with my verification process and she was very helpful made my experience very enjoyable and fast.
Ben Brooks
29 October 2024
Comment from ca.trustpilot.com
Don't play the free spin game. Instead of giving you a free spin, they take it from your balance and then refuse to refund. Scam company, avoid.
James
27 October 2024
Comment from ca.trustpilot.com
I had a problem getting my bonus bet, Anyi helped me, and the help was very quick and efficient! Great customer care! Thank you
Ryan perkins
26 October 2024
Comment from ca.trustpilot.com
My experience was good anyi really helped me a lot she was fantastic 👍🏼
Star Gazer
26 October 2024
Comment from ca.trustpilot.com
Helped by Anyi to resolve an issue on free bets, great customer service.
Anna Gladysz
26 October 2024
Comment from ca.trustpilot.com
Customer service maybe isn't bad but in general big scamming thieves every single game rigged.Nothing but scam.Free games they offering wheel where u can win up to 50 free spins every single time 1 spin and that's random my a## yeah sure.Not recommending this site and suggest to avoid.High rating on here is only because they frags the negative comments so site is removing them.Biggest scam artists in UK
Mark
26 October 2024
Comment from ca.trustpilot.com
Had an issue with a free bet not being allocated. Anyi responded very quickly and solved my issue. Great customer service
John King
25 October 2024
Comment from ca.trustpilot.com
£200 and not 1 bonus biggest win was £4 ON £2 A SPIN ABSOLUTELY SHOCKING this means there pay out and win % are rock bottom stay away from bet victor
Ben Brooks
25 October 2024
Comment from ca.trustpilot.com
They give you a free spin, then take money from your account. Then they refuse to refund you due to their shoddy website. Not the best or most honest betting company.
Jennifer
25 October 2024
Comment from ca.trustpilot.com
Opened a new Account, won but then asked for documentation told initially it would be 24hours but then that changed to 6 days and now 7. Have a feeling I won't see my winnings. If this changed I will keep you updated
Tom Ahawk
24 October 2024
Comment from ca.trustpilot.com
Mackie in costumer service is a legend didnt take long to help me with my issue 👍 great team and great service from betvictor
Consumer
24 October 2024
Comment from ca.trustpilot.com
Kaylan was very helpful, seen I had met an offer yet not been credited. Handled the situation well
Gareth Owen
24 October 2024
Comment from ca.trustpilot.com
A Very good customer experience. Queries asked and answer's received by friendly customer focused staff.Very impressed with the service.
Andrew S.
24 October 2024
Comment from ca.trustpilot.com
Everything was pretty good, fast cash outs the biggest positive. Up until they got completely rid of live chat support! Absolutely brutal. No live chat. Longer response times from customer service. As someone who deposits a lot here it is unacceptable
Dodo Pizza Lover
23 October 2024
Comment from ca.trustpilot.com
used to bet on sports here due to good support. moved to another casino but this one is good too
Jason
23 October 2024
Comment from ca.trustpilot.com
I've been using this site for a few weeks and I haven't had any problems so far. Bryce from the customer support team has continued to be very supportive, and helped me feel very safe using this site. Highly recommend
Chris ws
22 October 2024
Comment from ca.trustpilot.com
Very cheap casino. There's 0 loyalty perks to play here regularly. They don't give any casino bonuses or any casino offers. If you like a big selection of games and good offers for deposits I suggest conquestador casino, they have.a lot of perks and almost instant withdrawals.
Allan
22 October 2024
Comment from ca.trustpilot.com
This site didn't give my money and they keep requesting a same document what i submit then now still didn't give my money this site is useless. I hear this site to my friend and they say it's legit but this site BETVICTOR give me my own money. Heres my account number 14914478 you feel free to contact me. I know you have my email
Andrew Tucker
21 October 2024
Comment from ca.trustpilot.com
I am new to this site, first impression is it's one of the better sport betting sites. The live chat is quick and responsive. Spent a few days on sport betting and black jack no problem.In about a 20 minute time frame a sport bet that won, clocked as a lose. Chris from support fixed this.Then a stretch of 4 to 5 black jack hands settled as a push although I won the hands. I sent the screen shot of the best history. They need photos from the actual game history which oddly doesn't work. Was told the game is down and having issues.Today I still can't access the history and I can place bets?Shame it was about $100 in lost winnings.Will update review to 5 stars though if rectified.besides the few errors was a great experience.
Jo. A
20 October 2024
Comment from ca.trustpilot.com
I've been using BetVictor for well over a year now and feel as though it's right to leave a fair and honest review. I've used (and use) several different betting providers and BetVictor are definitely amongst the best in my opinion. The website is a joy to use when searching for specific bets. It's so easy and efficient. I've never encountered any problems whilst either depositing or (more importantly!) withdrawing. Funds are sent almost immediately and have always been in my bank account within 24 hours. There really is nothing to complain about. I also love watching the BetVictor sponsored 'Weekend Winners' show on YouTube. If you haven't seen it before. I highly recommend this. All in all a perfectly fair, transparent and efficient betting provider. Please don't change!
Ian Barker
20 October 2024
Comment from ca.trustpilot.com
Excellent customer service from Anyi who helped me out with my bonuses after I had made a mistake in qualification.Well done Anyi keep up the good customer service
Larraine Watts
20 October 2024
Comment from ca.trustpilot.com
Had a Bet Victor account for a few months. Managed to make a profit of £185 last month and now had an email stating they will no longer accept any bets from me. Don't win or you will be banned. On a positive note, if you withdraw funds they are in your bank account almost immediately.
Lucas Celoleskaj
20 October 2024
Comment from ca.trustpilot.com
Set up my account and sent my documentation off, came back all well in good. Took matter of hours which was impressive. Had a few bets and won £280. Went to withdraw it and they wanted more documents. I had already sent every piece of information that could’ve been wanted. Sent the documents off last Saturday, it’s now 8 days later and no response. Contacted customer support and they claim it should’ve been done within 6 days. I’ve emailed the relevant department 15 times and no response. Will be going to the gambling commission tomorrow and if they won’t help, then it’ll be to the small claims court. DO NOT USE THIS COMPANY. Shameful scam artists, will be making sure you get bent over backwards in court. Fraud at its finest
Arran Climpson
19 October 2024
Comment from ca.trustpilot.com
Takes a while to get through to a human but anyi was very helpful once I did and sorted out my issue 👍🏻
Safonov Andrej
18 October 2024
Comment from ca.trustpilot.com
Rubbish site . So let me deposit 2k and when I done 1 more deposit due nothing returns they just block me saying im bankrupt, so maybe u need do verification before first deposit is made ? Rubbish anyway all spins dead even after lost money in end get 1 bonus game with stake 4£ with 8 spins and give me 0 unreal 😂
Jason
18 October 2024
Comment from ca.trustpilot.com
Their welcome bonus is very good, and they give many free bets along the way. I haven't had any issues with them so far.Bryce from the customer support team has been very helpful with me so far. He answered all of my questions very thoroughly. The other customer support members can do a lot better.
Anna Gladysz
17 October 2024
Comment from ca.trustpilot.com
I was positively surprised by customer service to deal with my query.I wouldn't expect they sort my request easily and without problem or delay.Customer service made a great job.
John
16 October 2024
Comment from ca.trustpilot.com
Very helpful by Mackie, early response and appreciate the as action taken.
Donald Breen
15 October 2024
Comment from ca.trustpilot.com
Excellent customer care trustworthy and fast withdrawal system one of they best out there
Michael E Stallwood
14 October 2024
Comment from ca.trustpilot.com
I had a query regarding settlement of some bets. This was dealt with promptly, courteously and satisfactorily by Chris. I also found the messaging service very easy to use.
gautam vohra
12 October 2024
Comment from ca.trustpilot.com
I had a wonderful chat with Chris. He was really great in helping me out with my queries.Thanks for that.
Jayden
12 October 2024
Comment from ca.trustpilot.com
Wouldn't recommend, you never win anything on the slots / casino games do not have a decent return rate and if you do win it's no wear near what you have spent to get it
Damon Hooper
11 October 2024
Comment from ca.trustpilot.com
Well at first I thought really highly of bet victor. Won a decent account. After providing details of my bank card, my withdrawals were in my account within minutes, which was great.But now I've had to use a new card and my previous card stopped working. I have to go through all the verification process. I csnt provided photo I.d as I don't drive, and I don't have a passport. Yet they were still happy to let me deposit nearly £80 before putting the breaks on.You can close both my account on betvictor and heart bingo (both owned by same company). As I'm not going to be able to send verification documentation that I don't have. Any security concerns should have been highlighted when depositing with my new card. Not wait until you've already had the money from me. Should also state £80 and no decent return to even attempt to withdraw even if I wanted to. Close my accounts I'm done with you cowboys.
Michael G
09 October 2024
Comment from ca.trustpilot.com
Their ability to stop me from gambling and identify a problem gambler is second to few. I see they get very good reviews anyhow from 'normal' gamblers but from a safeguard point of view, they track IP addresses / e-mails / location / cookies / mobiles / addresses / names etc...and make it absolutely impossible to bet with which is great for me as I have lost close to 900k in the last 15 years betting resulting in acute mental PTSD and complete isolation.
Andrew Brown
08 October 2024
Comment from ca.trustpilot.com
I won £500, sent in all required documents and they have just closed my account without explanation.no help on live chat no phone number to ring and no reply to emails. Avoid like the plague. I'd love to see these go bust. how cam the UKGC allow this to happen.
dennis allan
08 October 2024
Comment from ca.trustpilot.com
One of the better online Casinos ,,All games are played Fairly and Honestly which is quite rare for an UK casino .i would recomend them for sure ,,High RTP on most games Etc Etc,,Sportsbook could have a better layout Though
Hayley
07 October 2024
Comment from ca.trustpilot.com
AVOID AVOID AVOIDDAVID IN SECURITY HASNT GOT A CLUEHilarious they have uneducated staff members They ignore emailsIgnore textsIgnore FacebookThey fob you offI gave the security team everything they asked forDavid has incorrectly advised they don't accept documents via email when it's contradictory to the website Also interesting my account was fully verified until I withdrew £9000 then this enhanced verification startedWhat's interesting is according to the gambling commissioner's they're not allowed to ask for further verification upon withdrawalTAKEN TO IBAS AS CLEARLY THESE ARE INCOMPETENT I WILL GET MY MONEY SO KEEP MESSING ABOUT DELAYING IT.laughable that almost every review has the same copied and pasted responseAny decent retailer would individually reply to the customer and try and resolve the issues.
Anna Gladysz
07 October 2024
Comment from ca.trustpilot.com
The biggest thieves in the UK.all games on the site rigged.one thing you can expect from this site is scamm.Shameless dirty thieves.Highly recommend to avoid those scamners.Dont play on the site as winning I impossible.
Consumer
07 October 2024
Comment from ca.trustpilot.com
Mackie was quick and very supportive , great person to talk to , wish him all the best, Thanks again mackie
customer
06 October 2024
Comment from ca.trustpilot.com
Tried the casino put 40 in lasted around 4 minutes 20p spins made 3.20 highest and 8p wins pretty much.. early days will try another 40 next week... Will give another review then
Jae Lee
06 October 2024
Comment from ca.trustpilot.com
I made this trustpilot account just so I can leave a review for these scammers.These guys will be happy to verify your account and take your deposits. However, as soon as you make a winning and plan to withdraw, these guys will leave you with the worst customer service (everyday if you reach out to them, it will be another person asking the same questions as the last useless person you talked to).The questions consist of please provide your bank details, then once you have gone and done so, they will never follow up. It will only be once you reach out to them again, they will state what you have provided was wrong and to try again. I have been doing this for the past week (easily over 10 attempts), and I yet to make any progress. You will never ever get to the end of the resolution.These guys are genuinely just scammers and no matter how bad the urge is to put a bet on, do not trust these guys. Trust me, I have tried numerous bookies/websites and this is by far the worst. All the reviews you see that are 5 starred are automated. It is so obviously wrote by bots writing fake reviews to make their company seem legit.DO NOT TRUST THESE GUYS. They will never allow you to withdraw your money and will hope to keep all your earnings by sending you down a spiral of asking the same questions but with different staff members.
Hayley
06 October 2024
Comment from ca.trustpilot.com
So it's a decent online casino here's my issuesI won £9000 and had to do enhanced verification - fair enough1) couldn't upload due to system errors and sent screenshots of proof2) contact live help AS ADVISED and provided all my documents to JuanDavid in the security team rejected my documentsAsked for proof of deposits from my band Santander - doesn't allow screenshots so took photos - david rejected these?? Asked for a bank statement which anyone who has a clue or works in finance would know statements take weeks.Rejected my utility bill due to surname - fair enough - however I provided a full bank statement with my address onApparently they don't accept documents by email yet Juan assured me the documents were forwardedDELIBERATELY DIFFICULT DESPITE PROVIDING EVERYTHING THAT WAS ASKED FORLIVE CHAT IS USELESS THEY FOB YOU OFFYOU GET PUSHED TO THE BACK OF THE QUEUE WITH EMAILSWASTE OF TIMETAKING MY COMPLAINT TO IBAS I WILL GET MY WINNINGS I HAVE SCREENSHOTS OF EVERY SINGLE THING
David O Connor
06 October 2024
Comment from ca.trustpilot.com
Had a problem with one of the offers, got onto the Live Chat and Chris was very helpful and sorted out the problem in no time
Ryan Simpson
05 October 2024
Comment from ca.trustpilot.com
Win percentage on slots has to be at least 30% less than others.
Anna Gladysz
04 October 2024
Comment from ca.trustpilot.com
Shameless scamming thieves.all games rigged.scamming players on every occasion.not recommend this site avoid at all cost
Joel Stewart
30 October 2024
Comment from ca.trustpilot.com
Jamie was very helpful with assistance today thank you
Jamie was very helpful with assistance today thank you