William Hill PLAYER REVIEWS(4065)
Sarah
03 August 2021
Comment from uk.trustpilot.com
I think the freebies are good and consistent but I still have problems trying to get my bonus spins I have been awarded,but customer service sort it usually with ease but it would be good to get them without having to use customer service
Gary Corben
03 August 2021
Comment from uk.trustpilot.com
I'm not a heavy gambler, but i bet every day, mainly on the ⚽football⚽, fantastic selection of bets to do, and the bonus drop, and the scratch of the day, you can't moan about as its FREE, with a regular reward.
Adrian
03 August 2021
Comment from uk.trustpilot.com
Just played 300 which I have done evry night for 6 weeks. No wins, no features and a total rip off. Zero stars is my rating for William Hill sites.
Mad Bits
03 August 2021
Comment from uk.trustpilot.com
William Hill are probably the best bookies out there in the market today. There shop maybe closed for the day just login in the the online account and carry on! Excellent offers excellent customer service ( no quibble live chat) Also claim yr welcome bounds whith you receive when you sigh up. 5🤩🤩🤩🤩🤩
Carol Phillips
03 August 2021
Comment from uk.trustpilot.com
This company values its customers with civility and courtesy. They also honest with their promotions. I would highly recommend them.
Andrew Tillen
03 August 2021
Comment from uk.trustpilot.com
Absolute crap customer service Have been trying to verify my account and have been sent round in circles still not sorted out When it is sorted likely to be closing my account
Jimmy Mac
03 August 2021
Comment from uk.trustpilot.com
RUSSELLS ROOFING
03 August 2021
Comment from uk.trustpilot.com
I am not a big gambler, but enjoy a small wager now and again. I have found this site easy to use and have a bit of fun on it.
poplav
03 August 2021
Comment from uk.trustpilot.com
alistair barr
03 August 2021
Comment from uk.trustpilot.com
There is a definite need to review the "cash-in" situation. All bets in all different leagues etc are offered BUT, if a bet is struck with one of the lower leagues or obscure league teams involved, no "cash-in" is offered and a "cash-in suspension" notice is issued in the "my bets" section, especially in accas. Games where cash-in is available should be identified in the daily list or coloured differently or something similar, so that punters know where cash-ins will be available in play, before they place a bet.
Gordon Anderson
03 August 2021
Comment from uk.trustpilot.com
bagpuss99
03 August 2021
Comment from uk.trustpilot.com
Great choice of sports bets - certainly as far as football goes, plus promotions are plentiful and well worth having - WH are way ahead of most other betting sites in this respect. Have never had any issues with settled bets or withdrawals in 10+ years with them. First class.
Peter Deaton
03 August 2021
Comment from uk.trustpilot.com
Excellent service Yet again a monthly profit More of the same offers please
Kasia
02 August 2021
Comment from uk.trustpilot.com
Very bad experience with customer service and their tech team. They give you the option to cash out, the cash out doesn’t work.. you raise it with them and don’t hear anything back..it’s been a month now since I reported it to them, provided all the screenshots and details and haven’t heard anything back!! Every time I ask for an update al I hear is “we will contact you via email when we have any updates”. Never happened. Very poor service.
James Garside
02 August 2021
Comment from uk.trustpilot.com
William Hill what can I say absolutely rubbish they are just there to take your money the slots never pay out they have got to be rigged and the bonuses are a waste of time they give you 10 spins here and 5 spins there and you win absolutely nothing and the bonus drop is a con too they give you spins and again absolutely nothing from it complete con artists they are just there for you to fill their pockets I think they do need investigating as most of the reviews on here are negative which says a lot in my opinion its a shame you can't give them minus 5 stars save your money don't give it to these rip off merchants as the saying goes when the fun stops stop but there isn't any fun to begin with its just a complete rip off and a shambles shame on you william hill companies like you should be shut down and made to give everyone who you have ripped off compensation
The truth
02 August 2021
Comment from uk.trustpilot.com
By fair the worst site I have played didn’t win anything on there game scam deleted straight away should be ashamed con artists
Tom Harlow
02 August 2021
Comment from uk.trustpilot.com
The site told me a football match score was 2-1 , I placed a bet as the odds were great. Won the bet, they refused to pay me the money, a day later the score had changed for the opposite team 1-2, even if the mistake came from the football match, they miss-sold me the bet and wouldn't pay out, they wouldn't even give me the money back for the bet i had made.
FILLIAM WISHER
31 July 2021
Comment from uk.trustpilot.com
Honestly stay away!!! Slots are garbage! They either quick spin or lag and the chances of a board is next to zero and if you do get one don’t expect a pay out! When I spoke with the fella on live chat and explained the situation his response was…we may not have the perfect website but I assure you we are doing our best to give you an exciting gaming experience!! I have the video proof on my phone of the reels quick spinning and lagging out and will be emailing them to the UKGC…after all this I got a measly 5 pity bet for the casino where I had to wager it five times..I done this and ended up with 12 and in that 12 spinning on 10p stake I won 35p in 12…not a single board nothing! Save yourself and go elsewhere these are utter cowboys!
vince seman
30 July 2021
Comment from uk.trustpilot.com
Beware of there $100 free risk promotion in michigan it is a big scam , I register and took there GORE promo code and lost $200 within 40 minutes and never got my $100 promo even after I contact them 6 times, Now I am contacting the michigan gambling board to make the consumers beware of this scam.
Jade
30 July 2021
Comment from uk.trustpilot.com
They are thieves. And liars. They owe me a whole heap of money. And they just chat a load of rubbish. Do not bet on there poxy online app the will thieves lie and cheat. Not happy at all I will be taking this matter further.
Adrian
30 July 2021
Comment from uk.trustpilot.com
Horrendous game play on slots. The more you wager the worse the features are. You can wager 10 a spin and when you finally get a feature which is more rare than rocking horse poo.....you win 0 very often......that's NO WINS IN 11 SPINS AT LEAST. This keeps happening but then you go down to 1 a spin and if you are lucky or spend thousands and get a feature you can win 150 but big wins are NON EXISTANT. Stay clear.....I have played 300 spins with NOT ONE FEATURE and hardly any wins above your stake money. These sites now are all using the same producers of games and just completely abusing us all. Gaming authorities should do a properly investigation into game play.....and that's not looking at their figures.....that should be play 1000 and see how bad the returns are over 7 days......they would be closed down overnight
John Dutton
30 July 2021
Comment from uk.trustpilot.com
im no longer doing online as i prefer going to william hill shop they are still the best i pay by card my money back into my account in 2 days the best company and staff around
Adam
29 July 2021
Comment from uk.trustpilot.com
Had enough now closed account William hill have taken to much money from me and I won’t be back to use your services again good riddance
Alright
29 July 2021
Comment from uk.trustpilot.com
“In line with this, please can we request that you send a further photo of yourself holding a copy of your bank statement that shows funding or deposit(s) to your Monese account. with your registered address on you account aside from your Monese statement, ensuring that we have full visibility of both the document and your face. “ Already said them, THAT I DO NOT HAVE ANOTHER BANK, ONLY MONESE. It means that everyone must have at least 2 banks if you want to withdraw from them. Awfull. Never had problem like this with anyone else. Switch to Bet365 better, no problems at all with them.
Macca
29 July 2021
Comment from uk.trustpilot.com
Awful customer service, dreadful app. Treat customers with utter contempt and do all they can to ignore you completely! Cost me money time and again when can’t place bets that go onto win. Go elsewhere!
Jason
29 July 2021
Comment from uk.trustpilot.com
Had a problem withdraw from my account.... However customer service via messenger service resolved quickly and effortlessly
Ben farquharson
29 July 2021
Comment from uk.trustpilot.com
They will let you deposit as much as you like online but the second you win and want to withdraw they will fight you tooth and nail not to pay you Stay well clear
Andrew Warner
29 July 2021
Comment from uk.trustpilot.com
Been waiting over 3 months for over 900 to go in my bank. Was 2600. Keep getting paid around 100 each week. When i ring they say go on live chat. The amount of times iv been on live chat is probably about 60 and im still waiting. They say its down to my bank then leave the chat. I took 160 out of another account 10 weeks ago and also still not in. I feel so angry i feel like going smashing 1 of their shops up. Disgraceful customer service. AVOID THIS SITE LIKE THE PLAGUE
Michael Thomas Davidson
28 July 2021
Comment from uk.trustpilot.com
AVOID AVOID AVOID…. This site is by far the worst site I’ve ever played with in my life no joke. I withdrew 10.96 yes 10.96 lol and they won’t even give me my winnings. I’ve been a member here for years, and now they are asking for personal bank information and won’t give me my money… They are con artist and should be closed down. Don’t get me started on their games. Lowest payouts and bonus rounds you’ll be lucky. I’ve contacted bbc watchdog and the gambling ombudsman about these crooks
andrew cockayne
28 July 2021
Comment from uk.trustpilot.com
I topped up 50 I was playing roulette 10p spins total 1.00 every spin I won 3.60 all together for 50 sins🤡🤡🤡🤡🤡🤡
Kevin Millar
28 July 2021
Comment from uk.trustpilot.com
Quickly and efficiently sorted my problems. Voided a free bet I put on by mistake and gave me it back
Walter Gibbons
27 July 2021
Comment from uk.trustpilot.com
The main problem is they are dirt cheap. Give NOTHING to loyal customers, only new customers, never give a free play or bonus, nothing nothing nothing. Too many other books who reward loyal customers, avoid!
Ryan Bennett
27 July 2021
Comment from uk.trustpilot.com
How can a corrupt company like this use a classic song as an advertising spring board for there advertising shame on them !!!
Nav
27 July 2021
Comment from uk.trustpilot.com
Customer service are useless and never reply to any emails.They have kept my winnings keeps asking for more i.d even tho i am full verified .Time these scammers got shut down.so many bad reviews .im just writting to malta gambling commitee see if they can help.
PunterK
27 July 2021
Comment from uk.trustpilot.com
Very good offering, Scratch of the day, daily boost etc. Plenty of free bets along the way. Customer service team are quick to respond / resolve issues.
Adrian
26 July 2021
Comment from uk.trustpilot.com
very exclusive bonuses for loyal customers, such as play for 20, you will get 5 spins for 0.10 p, or play football games for 5 and you will get 2 pounds, this bookmaker is worse and worse, in slots it is harder to hit the bonus I prefer to use the services of another company .I do not recommend!!!
Niketa Basson
26 July 2021
Comment from uk.trustpilot.com
Once again,give a very bad service !!! Placed a winning bet over 90 minutes ago & still not settled.They tend to take your money with immediate effect,but find it very difficult to pay out out,let alone find out the full horse race result. It took me about 5 minutes to find it online. I wonder why they are treating their customers like this.Overall a very bad online betting service. Look elsewhere.There are lots more online betting services that treat their customers much better...
Steven
26 July 2021
Comment from uk.trustpilot.com
THIS APP IS TOTALLY A SCAM! AFTER THEY REFUSED TO CREDIT BACK MY MONEY, I CONTACT THEIR SUPPORT BUT THEY ARE NOT SAYING ANYTHING THEN I EXPLAINED EVERYTHING ABOUT THIS SITE TO MY FRIEND AND MY FRIEND INFORMED ME ABOUT THIS HONEST MAN @Magiclord THEN I TRYIED TO REACH HIM ON TELEGRAM FOR HELP, I CAN’T BELIEVE HE WILL GET MY MONEY BACK UNTIL HE DELIVERED THE JOB, I GOT MY 8,230 CREDITED BACK TO ME. I HIGHLY RECOMMEND!
Yaro Muzammil
24 July 2021
Comment from uk.trustpilot.com
I messaged your team on Twitter, they get back to me and I told them I need their help to help me achieve my dream by becoming a footballer or Healthcare worker and they responded in a good manner towards me, we continue the chat and they make my day as my happiest day in life
Wayne
24 July 2021
Comment from uk.trustpilot.com
Customer service always very quick to respond to any queries. Easy to use app. Would recommend William Hill
ann aspery
23 July 2021
Comment from uk.trustpilot.com
Very quick customer service in answer to a query on DM's on Twitter.
Shahriar Fatemi
23 July 2021
Comment from uk.trustpilot.com
SCAM. This company stole my money (They never processed my withdrawal request ($2500)
Liam Molloy
23 July 2021
Comment from uk.trustpilot.com
Again today William Hill , showing no form against the horses . This has got to be the worst racing app around
Harshita Jain
22 July 2021
Comment from uk.trustpilot.com
Amazing company, they verified my accoutn and I had quick withdrawals, money came into my account in less then 4 hours. Dont knownwhy so mnay bad reviews. I m giving it 5 star
Lilly mae
21 July 2021
Comment from uk.trustpilot.com
if your money was stolen by william hill, contact thisisgambling.com, william hill is known for taking customers money, for that reason thisisgambling.com have taken william hill to court and will be happy to help those people whos money was stolen by william hill.
John McMillan
21 July 2021
Comment from uk.trustpilot.com
Tweeted William hill to request for odds and they managed to get me exactly what I was requesting granted took a little time but the advisor on Twitter managed to get odds for me without any issue great help
Shah
21 July 2021
Comment from uk.trustpilot.com
Worst company ever! Avoid! Signed up on Weekend and deposited 150 and won and went to withdraw. Was told would need to verify my account which is normal so sent off all docs. There take 2 days to respond and say there want proof of ID which was already sent to then have to wait another 2 days for a reply, webchat are useless and I believe even thought it’s a agent might as well be a robot which just says wait for someone to email back. Will keep you updated with how long it actually takes! Regards, Mo
Tom
20 July 2021
Comment from uk.trustpilot.com
Total scam .. they sent me an email for a free bet, I clicked the email and placed the bet. They took the wager amount from my account with them and refused to reimburse. There are plenty of other sources for wagering, i.e. draft kings etc. DONT waste your money with William Hill!!
Hollie Mae
20 July 2021
Comment from uk.trustpilot.com
do not trust william hill with your money! this company took my money and suspended my account! livechat staff were also unbelievably rude and did not want to help me. eventually i got thisisgambling.com involved and those guys helped me get my money back, until then i could barely even reach out to william hill!


Roy Elias
03 August 2021
Comment from uk.trustpilot.com
Best odds guaranteed. Extra places. Easy to use but games are rather dull.
Best odds guaranteed. Extra places. Easy to use but games are rather dull.