William Hill PLAYER REVIEWS(4065)
Grant Bedford
03 October 2023
Comment from uk.trustpilot.com
Absolute trash of a company that only scam u it’s funny when u play by there app or on there website during spins the app will log u out but still let u spin so your chances of winning are 0 and when u get free spins u will get all dead spins over my lifetime I am over 6,000 down to this con and trickery from them absolute disgusting site please avoid and save your money
Joseph Tebb
03 October 2023
Comment from uk.trustpilot.com
Poor customer service I had a 30 pound non confirmed bet coincidentally on a roulette spin which a wining number came in ... this would of left me in 60 pound profit I then couldn't receive the original 30 pound back that was not confirmed nore the 60 win if it was confirmed leaving me completely robbed glad this was only a small amount but the principal stands !! Thief's!!!
Jonjo Jordan
02 October 2023
Comment from uk.trustpilot.com
Wouldn't bother with spending your money on this site because they won't let you win, then have the audacity to email you about safer gambling and that there suspending your daily bonus, that I wasn't really bothered about since it's only a crappy 10p spin's anyways, but the point being it's my money and if I want to have a little gamble who are these telling me that I can't and trying every way to block or deny you and even won't let you have a little win, aload of crap to be honest, doesn't mention nothing that the fact that William hill has taken a massive financial loss and now there trying to crawl every penny back from us poor unsuspecting customers!!!! Should be very ashamed of yourselves William hill.
Dorothy briggs
01 October 2023
Comment from uk.trustpilot.com
Appalling customer service !I spent nearly all day yesterday, trying to get my problem solved as my account had all gone into Spanish and I could not log on to put bets onThere is no phone number you cannot speak to anyone !!!!It is all online, the response I received from online chat just referred me to a page where I had to pay some money to actually get to actually have someone to help me online which is not what I wantI just want to speak to a personIs it too much to ask from a customer?I have still not got my problem resolved. I have money in my account and I am worried about losing this until I can actually get to speak to a real person to help me with this.I am not very technically savvy, so to speak to someone will be such a great helpBut sadly, William Hill do not want to speak to customers anymore, who do need helpingVery poor and quite stressful for me as I am worried about never been able to get into my account again thus losing the money I have in it
rich
30 September 2023
Comment from uk.trustpilot.com
they stop my small promos free bets because i was not betting on site but i was using the shops instead as i work long hours and cant carried a p/c with me every day . there attitude was if i dont bet online im not a value customers but i go in there shops to put a bet on every day not big stakes but its a bet do they care nope. the supervisor did say if i put sum bets on my account they would start the promos up again i kept to there word this company has NO WORD OF HONOUR and cannot be trusted one bit so no honour among thieves im guessing so why bet ebver william hill
Larna Tyler
29 September 2023
Comment from uk.trustpilot.com
Let me deposit all my savings sometimes up to 500 a day with out even asking where my money came from or weather I could afford to gamble that much then they close my account and reckons I closed it for 6 months which I never
Mark Armstrong
28 September 2023
Comment from uk.trustpilot.com
Eyes of horus £2 a spin scatter feature after £80 to return a £4 win #rip-off william hill£100 @ £2 a spin on lucky lotus on Fortune spins with a return of £2.#rip-off william hill£100 @ £2 a spin on sheba to win the scatter feature and only returned £8.#rip-off william hill
Valeri Kostadinov
28 September 2023
Comment from uk.trustpilot.com
1 hour -1000£. Worst gaming experience ever. Don’t waste your money here!
Must Have
26 September 2023
Comment from uk.trustpilot.com
They rip you off! Inplay football tonight with bet365 was 18/1 and william hill was 10/1!!!!! How the fxck is that fair? 80% lower than others!
Eddie T J Naylor
25 September 2023
Comment from uk.trustpilot.com
The slots are bad the bonus rounds are even worse to win back what you have spent is not a win but a refund! i would say they are the worst in the industry they don't care about anyone just the profit margin they can get sick of them and the way they carry on the day they get shut down is the day I will rejoice I have been with them for so many years joined virgin bet for about a week and they gave me so much more already in the time I have been with williham hill showed me what a fair casino truly is and made these guys look like convicts.
AJ
25 September 2023
Comment from uk.trustpilot.com
They froze betting and cash outs on a football match after 65 minutes up until the end, that's unfair betting in my opinion.
Alan
24 September 2023
Comment from uk.trustpilot.com
They pay out promptly ( same day ) easy to use . Win or loose it feels straight .
customer
23 September 2023
Comment from uk.trustpilot.com
£30 on 10p stakes. Not even anything remotely close to a bonus. Disgusting casino.
Andrew P
22 September 2023
Comment from uk.trustpilot.com
Having net deposits of -800 William Hill restricted my sports bets to mere pennies with no explanation other than 'traders decision' I obviously asked this to be escalated but was met with the same stock response. I haven't 'abused' the site in anyway and am a genuine recreational punter. This has an uncomfortable feel about it and the fact nobody is prepared to speak to me makes me even more concerned about their ethical practices regarding gambling on their site. I would think very hard before depositing and using this gaming site
Kelly Heaphy
21 September 2023
Comment from uk.trustpilot.com
I couldn't log in and they was very helpful in helping me get a new password thank you so much
Liam
21 September 2023
Comment from uk.trustpilot.com
Games are awful don't play the you'll always lose bonus what bonus you never get anything good well dint to a crap site
Michael Cruise
21 September 2023
Comment from uk.trustpilot.com
If I could give -999999 for this s hit f ucking business I would.I have been with them for years till I started winning loads of money then my bonus drop was Restricted could not use it anymore after months went by then I got it back again.but then I could not Deposit no more then 100 pounds in anyone month and no more then 500 pounds in a year.this is how f ucking lame can you get hill you c unt f ucker .so today I told them to close my account down and told them I'm now with 888 having a good day there won 3458.00 pounds happy.Sad F ucking c unt Hill. I'm coming for your betting books and take loads of your money away with big wins all to come hill I just get a load of my friends to go and place bets all over and you will lose big this time you Lame C unt.Stay right away from them the online casino is fixed had them on video cheating accepting all Losing bets and Rejecting all winning bets do not ever play Lightning Roulette it's fixed I tell you why there is no Roulette wheel at all it's just Virtual and Guess what it is controlled by them that's right if you bet on red all they have to do is hit a Button on the software and that's right you will lose your money yes you get wins from time to time just so you can keep playing that's all you get it's f ucking F raud so don't play there
James Slater
20 September 2023
Comment from uk.trustpilot.com
Absolutely clueless Company. Next to no help on live chat and most of the agents working on there have ZERO common sense.I consistently take advantage of scratch of the day promotions and never seem to have free bets placed onto my account automatically despite opting in and placing qualifying bets.The customer service is absolutely atrocious and every single time having to plead your case and wasting 30 minutes or so is just totally unnacceptable.I have been a customer for many years (pre-covid) and the standards are just so low thesedays. Not good enough!
Mr Andrew Standerwick
20 September 2023
Comment from uk.trustpilot.com
I am surprised William hill have any customers the way they treat people.Been a customer for year's but the other day I tried to put a £5 bet on a horse and it said stake too high.Then tried £4 and then £1 but still said stake too high.Complained but told I can still bet on game's and casino's of which I said I do not bet on game's and casino's.They didn't really give me a explanation of why I couldn't bet on horse racing except too say it was above them.So I have now closed my account.What away to treat a customer of year's.I advised anybody that has had this experience too close there account and bet elsewhere.
IK
20 September 2023
Comment from uk.trustpilot.com
I have been with William Hill for a long time now, was inactive for quite a while but more active in the last year or so, and I must say to me personally they are one of the best ones out there. Occasionally they drop £1 for me to play on games, I know it's not that much but still. I also win 8 times out of 10 at least on the bonus drop. Also tend to win on most slots I play. Never ever had any problems with depositing or withdrawing. Smooth and reliable. They quite often offer 5 free spins rewards (at least once a week) So in my personal experience they definitely are worth staying with. Thank you WH.
Daniel
20 September 2023
Comment from uk.trustpilot.com
William Hill is the only site that I'm on, that actually doesn't pay out? And that's 9 months solid? And that's without a reply back from the supervisor, about fairness, for around 3 months now?So, I can honestly say...William Hill is a great example of gameplay manipulation, and isn't a place where you'll find entertainment for your money, OR get to celebrate any big wins... They're non-existent.As soon as William Hill was hit with a £19m fine, the games and fairness was completely taken control of, because they're only interested in money, and never customer satisfaction.Fined for taking money from criminals, and people with serious gambling problems... Then moved on to create more problems for people, by shutting down the fairness and paying out in crumbs, because they'd rather make £19m back, before any customer satisfaction.William Hill isn't a random based casino, it's highly rigged to anyone, but NEW customers... So they can lure them in with super enhanced bonuses, loosen up the slots, make 'em believe it's entertaining... While the regulars have to put up with the same old scripted loop of nothingness, until your balance is gone.If I play a handful of games, surely, in all randomness, one of those games would have to cough up a big win, eventually... 9 months later... Still going round in a loop on those handful of games?Been playing at William Hill since 2015, so it's time to move away from this non-paying site. I'd have a better time at a blacklisted casino, and if that doesn't tell you something..............⛔️!!AVOID!!⛔️More criminal, than the people they were taking money from... Just legalized by the UKGC ✍️ TAX will always be TAX.
Ian Cheshire
19 September 2023
Comment from uk.trustpilot.com
Had a double come up on 2 horses but an hour later wh removed my winnings from balance , they said that my second horse was first past post but then got disqualified, but there rules say that they still pay on first past post so my double stands on a win!, but wh won’t pay they took my balance of £124 and won’t pay out so I closed acc Absulutly discusting since taken over to 888 sport website gone down hill also been playing bonus drop for years never won anything accept 5 spins at 10p you used to get loads on daily scratch but get diddly squot now avoid this website especially casino you won’t win
customer
19 September 2023
Comment from uk.trustpilot.com
4 bonus features today again. Cost an absolute fortune of dead spins to get and they all paid practically nothing, 4x, 4.5x, 8.5x and 16.5xDisgrace of a casino now. No enjoyment value here at all.
Kayla Fallows
19 September 2023
Comment from uk.trustpilot.com
£500 down in the space of an hour no bonus no nothing nothing worse than not getting a play for your money its time I move on to crypto
LacyL
18 September 2023
Comment from uk.trustpilot.com
Always check the RTP on slots for the UK now before you play. WH play the lowest I've come across in a long time, dead spin after dead spin. But they choose to play the lowest RTP option they can so no surprise. Deposits gone literally in minutes. Just don't bother you won't win here. And bonus drop - I remember when the prizes used to be great for this and you could actually win something and felt like you were getting back. Not anymore -probably 3 spins at 10p on a slot that takes 100s of spins to get a bonus. Waste of time.
Jay
17 September 2023
Comment from uk.trustpilot.com
Pro's - I have won £200 when I first joined from a free spin which was paid quickly to my account.Cons - haven't won anything since and it's been years. Games that pay on other providers just don't seem to do anything here. They also mark Games as exclusive to their website when they are not. I raised this to their customer service who did nothing.Just doesn't feel as exciting as some of their competitors when you spin 30 spins and do not win a single penny.Dead spin city is what we call WH in our house lol
John Finnigan
17 September 2023
Comment from uk.trustpilot.com
For many years now bookmakers have been placing rule 4 on races every time a horse is declared a non runner. Before the internet bookmakers could only place a rule 4 if they didn't have time to make a new book, ie if a horse was withdrawn 5 min before a race. Today I place a bet on the 2:35pm (14:35 for those living in the army state) there was 1 non runner when I placed the bet but 6 were on the book. Just checked the result and surprise another rule 4. I looked at the race and the William Hill website states, 'Win - 25p reductions on bets placed between 17:08:59 and 14:20:37'. A time slot covering almost 21 hours, if I ask why the rule 4 covers such a time spread I know what the answer will be, 'it is industry standard practice'. Maybe if they didn't offer extra places, best odds, odds boost etc they might just make a 'living' because we all know how hard it is for bookmakers to make a living.
Eliot Hedgecock
17 September 2023
Comment from uk.trustpilot.com
Couldn't get through on my phone account even though I started calling at 10 am until 11.30 am dven tried at 1 pm just a load of repeating crap just like william hill are twits
Korey Savage
16 September 2023
Comment from uk.trustpilot.com
Each and every month I’m having my promotions suspended , being punished for spending money on a site that it’s intended to Never get a reply or answers off anybody Sites a shambles
trev stanski
16 September 2023
Comment from uk.trustpilot.com
These charlatans lie about showing races on their website. Hit by insomnia I bet on a couple of big races in Australia. (Randwick and Flemington). Said was on Betting TV. Instead was showing kids on ponies and blokes racing in their underwear. The sound was a competition between a microphone under a kids party and what appeared to be actual race commentary that was to silent to be heard over the kids shouting. I will look to bet elsewhere in future.
Kate Brealey
15 September 2023
Comment from uk.trustpilot.com
I have strict cash restrictions on my account, £5 per week. I deposited today & went to play Lightning Roulette, one of my usuals. I always place 20p bets but the default is set at £1. I quickly realised my mistake & tried to undo the 5 x £1 mistakenly placed; however the undo button froze even though I had plenty of time to cancel. The bets lost, as they were all on the same numbers. My moan is that CS didn’t accept that there had been an issue with their undo button, it was my phone’s fault. Hey Ho, just don’t bother complaining as the replies are robotic. 😊
Ruwantha Perera
15 September 2023
Comment from uk.trustpilot.com
I don’t think you can find anything worse than this company. I don’t know why a company like this operates in a country like uk . They rob people’s money. When you win they don’t pay you . They’re shop managers think they do a great job and rude to people. They have no idea they just work for the worst company in the business. I wish they get what they deserve in time . Don’t even enter this place
David
14 September 2023
Comment from uk.trustpilot.com
Anyone playing the " Bonus Drop" and actually getting a win?. I play it everyday without success. More fool me.
Nick Gibbins
13 September 2023
Comment from uk.trustpilot.com
Hills used to be one of the better bookies. Had a credit account with them for well over 30 years which ive managed impeccably. Then they said they were reviewing all credit accounts. Now these numpties are saying 'you are not credit worthy' and withdrew my credit acc. You cant maintain a credit acc for over 30 years if theres a problem, and ive got a credit rating of 999, so it shows how thick and unprofessional Hills have become. Not to mention how disrespectful theyve been. No more Hills for me. Embarrassingly poor now.
Sophie Stephens
13 September 2023
Comment from uk.trustpilot.com
They are a con avoid this company they didn’t get 18milion fine for nothing they don’t pay out when you win and the live chat pretends there checking when really they realise you won and start ignoring I think this company should be shut down. They are fraudsters
Darren Thrower
12 September 2023
Comment from uk.trustpilot.com
I been contacting them for around 1 week now about 1 game what wont load on my account it works on my wife's account they keep telling me to do the same thing over and over again I ve done everything that they have asked me to do and it still doesnt load they keep telling me it has been passed on to the technical team surely it doesn't take a genius to work out not to put that game on free spins until the issue Is fixed .. I do not feel valued at all anymore very poor customer service this morning
Theo C.
12 September 2023
Comment from uk.trustpilot.com
Registration process was a nightmare. 3 stars because I don't actually know, the casino itself may have been fun
Vasco
11 September 2023
Comment from uk.trustpilot.com
HiIf you dare to bet more than 500 or 1000 for one match and you become a winner and after that same process couple times they freeze your account and finally close. This scam site must be closed fast as well 888. They are not able just to invent scuses about money laundering etc. Huoooooo. If you cannot offer just nothing stop and go and plant a tree make something for this society don t ecpect only your porky behaviour to be valid okay???,??***************
Laura
11 September 2023
Comment from uk.trustpilot.com
I understand you win some and you lose some it's the whole point of gambling but every single time I decide to have ago on slots it doesn't drop bonues or completely eats your money with no play enjoyment what so ever, literally got to the point where I'd rather throw my money out the window and get more enjoyment out of it. Deleted the app as there is clearly no fairness or even a tiny bit of enjoyment when playing the games anyways so rather not entertain this site any longer, had this account years and its got worse as the times gone on, game play is shocking
Mr Bahman Rahimi
10 September 2023
Comment from uk.trustpilot.com
Guys stay away from this scammer today in a Basketball game in Uganda Nabisumsa girl v KCCA leopards the game finished 69 to 90 this is W game and the spread projection was 119.5 so I backed under the total is 159 was this a game? Or a scam played by scum a spread of 119.5 a team scores 90 of that the national team of this country would not get 60. This score is better than WNBA,scum shame on William Hill
Mr Christopher Bradshaw
10 September 2023
Comment from uk.trustpilot.com
I made a deposit yesterday and accidentally entered the wrong security code for my card. And the deposit went through. I had to double and triple check this and did it again and recorded the whole process. Again I entered the wrong cvc and it took my deposit. I have been to live chat several times today in order to send over the videos showing this and my obvious concerns into player safety. There could be peoe out there making legitimate claims for deposits not made by themselves due to errors like this and they don't have a leg to stand on I presume. I have this recorded happening in 2 separate occasions. I have screenshot of customer service telling me this is impossible etc despite me having videos of this happening. Has me very worried about keeping William Hill on my phone incase I ever lose it and something happens.
Bill
09 September 2023
Comment from uk.trustpilot.com
TheivesBet placed for Bosnia to win both halfs, both halfs ending 2:1 to Bosnia yet according to these clowns Bosnia drew or lost a half because they failed to score in both halfs.Insulting and deceptive, I know football and I know scumbags, a team to score in both halfs is different to a team winning both halfsI need to take this further and I will
Laura
09 September 2023
Comment from uk.trustpilot.com
William hill used to be really good, used to get lots of bonuses and big wins on bonus rounds. Lucky to win even 50p on a bonus round now. Games have been so much harder to win on last couple of months. Had to delete app as it’s an absolute scam.
Mumof2
09 September 2023
Comment from uk.trustpilot.com
App and website has been rubbish all week games won't open have to go live help evertime I want to play a slot they have to send a link to click to be able to play live help great and sort it but games not loading may need an update pls sort out williamhill thanks
Denis Connolly
09 September 2023
Comment from uk.trustpilot.com
I have gambeled on site a few years now went to make first 400 withdraw and they wouldn't pay me offering every excuse under the sun no to pay or refund my. Bets to date...I ended up loosing the 400 which I shouldn't have had to. Use but had no choice...so why do they want more I'd when looking for withdraw but will be happy to accept my bets using my bank card others cards but not for withdraws
Alex
08 September 2023
Comment from uk.trustpilot.com
Scammers always losing more money than winning , bonus is total sh**they need to close there site down because a lot of people go in debt for playing this gambling site even though it should be fair
HM
08 September 2023
Comment from uk.trustpilot.com
Signed up to WH earlier this year, through an offer and thought it might be fun to do a bit of betting. Got through verification, account good to go, deposited some funds. Then I got busy. And forgot about it. 8 months later, I'm trying to shut down the account and get back the money I deposited. I can't access my account, but don't receive the promised "email". Through contacting them via support I learn that I need to validate my ID through a set of ridiculously OTT methods of proof. I do not want to place a bet, have not placed a bet and simply want a refund of my account, yet they seem to think they cannot do this without this ID process. I mentioned the Gambling Commission rules that state they must attempt to send the money back to the original payment method after 12 months of inactiviy, and that I would simply wait for that to happen. This triggered a transferral to a supervisor. 90 minutes later, the supervisor then informs me that they have reviewed my account, closed it, but won't tell me why. Oh and I won't be getting my original deposit back. I asked again for reasons why, was told "can't tell you, sorry about that" and was then cut off. I will be pursuing this with the relevant authorities, as WH are behaving extremely disingenuously.
James
08 September 2023
Comment from uk.trustpilot.com
Please avoid these at all cost they have been really poor for the last 12 months and today was just the last straw 200 spins on big bass splash I got a total of 11 wins highest being £4-50 on a pound stake also it teased me for bonus 4 times…something really shady about the site and how the reels are running
customer
07 September 2023
Comment from uk.trustpilot.com
All for random wins but when u get a bonus and its always 3 pound it becomes a joke after putting in 40 50 quid a time.. how is it random 1 time i should 10 15 20 pound. Shocking


lawaz waz
04 October 2023
Comment from uk.trustpilot.com
No winnings at all, just eating all your money without any winnings :/
No winnings at all, just eating all your money without any winnings :/