Unibet PLAYER REVIEWS(1236)

TanaMontana
20 May 2025
Comment from uk.trustpilot.com
Appalling site in every respect. Stay clear of unibet. They closed my account thanks saves me the headache. Slots are genuinely rigged never win anything good. Customer service is abysmal. Ive lost many bet builders due to having to select minimum of 4 selections at minimum odds of 4/1. If i just placed a 1st goalscorer i would of won. Be careful of there 1/20 or 1/50 odds selections they are inaccurate and should be more like evens or 1.50 odds. Very sneaky unfair casino. Just use them for there welcome offer withdraw and close account to save yourself from the annoyance of there system.

AJH
19 May 2025
Comment from uk.trustpilot.com
So thankful I read reviews before actually depositing any money 👍 I usually read before I sign up but this time I signed up first and thought best read reviews! Lucky me hey!

lee walters
16 May 2025
Comment from uk.trustpilot.com
You'd think after hundreds of £'s when a feature finally comes it would be half decent....no, you're lucky get a tenner. Absolute joke of a site.

Mike Poty
13 May 2025
Comment from uk.trustpilot.com
I register because the offer was if I wager 10£ you will get 40£ which is bullshit I never got anything so stay clear from this ones

Tim W
10 May 2025
Comment from uk.trustpilot.com
For over a week now, I have been trying to unblock products on my Unibet account.In that time, I have been in contact with their customer service team at least four times. I have been fobbed off several times being told that my case is high priority but they are very busy.I have finally given up because they just keep responding with the same non-answer.By far the worst customer service I have experienced across UK casinos.

Anonymous
09 May 2025
Comment from uk.trustpilot.com
Literally can agree with everyone not liking unibet as you just clearly take and no kind of wins whatsoever on your slots it's actually shocking to see

Matthew Gostelow
09 May 2025
Comment from uk.trustpilot.com
Complete rip off just like the rest of these sites

Taner and karolina
08 May 2025
Comment from uk.trustpilot.com
What a degrading betting site. I hate this place with a passion. There bet builders are crap. I like 1st goalscorers bets and I win them but I have to select another selection and unibet is not free for choice you have to select there minimum ie shots corners ect this keeps losing me my bet. I hope they go bankrupt and dissapere once and for all. There bet 10 get 25 spins never ever pays out its so insulting. Live agents are literally a waste of time they are all so useless. Never again am I betting here full of bad luck for me.

aaron hughes
07 May 2025
Comment from uk.trustpilot.com
Settled my winning bet as void because “the player didn’t start”.The player was subbed on at halftime and scored. The bet was not void when the player didn’t start, it was void after he scored and the game ended.They make up their own rules as to why you DON’T win.I recommend any other bookie.

Lasse K
07 May 2025
Comment from uk.trustpilot.com
They block your account and try to steel your money. Bandits no more no less.

Haroldas Sinickas
06 May 2025
Comment from uk.trustpilot.com
I've played on unibet a few years ago , Now the site is unplayable i deposited over 200Pounds with only 1-2 bonuses to show while doing 10-20cent spins , Shame how unibet once was a good site now it just became a full money dump , no wonder its rated barely a star ,

David
06 May 2025
Comment from uk.trustpilot.com
Over £500 in casino slots £2-50 a spin hit free spins bonus 4 times highest payout £14.50 never had a win over £6 while playing Normal spin Bonus payout on 12 free spins £7.80 £8.5010.90 and whopping £14.50 DO NOT PLAY SCAM

dan ion
05 May 2025
Comment from uk.trustpilot.com
NO..NO..NOIf you win, they will block youThey even bug the app to not be able to open

Ian
05 May 2025
Comment from uk.trustpilot.com
Actually a really awful site. No promotions or free bets or free spins EVERPlayed £80 on four different slots on 50p spins. Didn't get One Scatter let alone Three.No wins over £1. F'in disgrace.Account closed.

Matt Metrovich
04 May 2025
Comment from uk.trustpilot.com
anybody who has a account with these jokers literally just get rid of it, i tried to got in 10 weeks ago to see my account was blocked. got hold of them to be told it’s nothing i done and will be sorted. it’s still blocked 10 weeks later and literally emailed 40 times to be told it’s with the relevant team!! it’s a absolute joke!!

JHW
04 May 2025
Comment from uk.trustpilot.com
I have used the casino part of this site for about 3 years but never really thought very much of it at all.This is mainly due to the limited number of casino promotions and I had never won anything of note, certainly nothing worth withdrawing, and I can understand the negative reviews to a degree. However, I decided to give the site another go and over the last couple of days I did actually win a decent amount of money.I did have a couple of questions for customer support via live chat and both people I dealt with were excellent. I didn’t need to wait in a long queue or deal with a bot and I was immediately connected to an actual human being! Both agents were extremely efficient, friendly and a pleasure to deal with, which is rare these days when I think to the experiences I have had with their competitors. I would go as far as to say it’s the best customer support I have received from anywhere in a very long time. Also, I literally received my two withdrawal payments within less than 30 minutes.The site is easy to navigate and there is an excellent variety of games available, although there could perhaps be more table blackjack games.I am definitely a convert after initially not enjoying the site and would highly recommend.I would actually list Unibet as one of my “top three”, and no, I’m not being paid to say this lol.

Thediro Thediro
29 April 2025
Comment from uk.trustpilot.com
Ive never been so embarrassed or disgusted by a betting website in my life as much as this one, its honestly a disgrace - the customer service are absolute rude and disgusting...The bonus system and payouts are incredibly disgusting.PLEASE avoid at ALL COSTS!Scammed me out of 150 free spins!

TanaMontana
27 April 2025
Comment from uk.trustpilot.com
Extremely poor slots tight with money casino. Free spins are insulting.

James
24 April 2025
Comment from uk.trustpilot.com
Vile £150 on one slot at 40p a play never triggered a bonus it’s a game that triggers frequently maybe every £20 avoid try lottoland

Kelly Brewin
21 April 2025
Comment from uk.trustpilot.com
Don't even bother. It's a total scam... they Put a limit on my account after the 2nd deposit so I couldn't use the sign up bonuses. Avoid avoid avoid

Richard Wolrad
21 April 2025
Comment from uk.trustpilot.com
Without even depositing much they blocked me from deposit facility without warning. The poker is fixed, once you put in your chips they toss the deal and it ALWAYS hits for the other guy on the river. If you hold your chips back they cheat less. The spins are as dodgy as you like although the live one can be exploited to good effect. But they just dont do friendly, they let you play then suddenly they dont, if that sounds great then go ahead and sign up. Oh and many Bonus award challenges simply cannot be done, so avoid them unless theyre free.

Russell Charity
21 April 2025
Comment from uk.trustpilot.com
You can take Platinum Gaming LTD (the parent company) to a small claims court. Many people are finding this successful, they don't like going to court and will settle outside of court.If they owe you money do not let them get away with it.

Adam
13 April 2025
Comment from uk.trustpilot.com
Not had a cash out in 2 years, Deposit after deposit lose lose lose no fair chance of winning, I don't think this should be legal, I haven't won a single penny in 2 years

Thomas Grimes
11 April 2025
Comment from uk.trustpilot.com
Never had an issue with them so far but I'm not a heavy gambler .. but there is so much on the site it freezes . The whole lay out leaves much to be desired ,and dont use their site if your eyesight isnt 20/20... everything is sooo small .I have big fingers so ticking any of their boxes becomes an issue . I'm going back to pie in the Sky. Far better lay out ,easy to navigate . Also.. if you are Scottish and bet on the football ? Scottish football is treated as if they are pub teams and are listed after womens football .just keep scrolling .. its infuriating

Ellis Martin
11 April 2025
Comment from uk.trustpilot.com
Scam promotional offer, no matter if you pay the £10, yet to receive anything of the £40.

John Milroy
09 April 2025
Comment from uk.trustpilot.com
Just about to make a big win on piggy riches 2 and got disconnected the I reconnected and and it took me back to the start so i lost my progress and winnings ?

Craig Taylor
07 April 2025
Comment from uk.trustpilot.com
Slots are terrible u play 40/£50 before u get a semi decent free spin like 20/£30 win on the 777s game it turns fun into frustration. More chance of winning gives u more custom but these companies are pure greed .. I’m actually embarrassed they sponsor my football team

Consumer
07 April 2025
Comment from uk.trustpilot.com
Won a large sum of money from a bonus deposit hidden terms and conditions then confiscated this after saying i will be giving this money, very angry and will be spreading this around

Nelson Iguodala
07 April 2025
Comment from uk.trustpilot.com
I usually don’t leave reviews, let alone long ones, but after what I’ve experienced with Unibet, I feel morally obligated to warn others. What happened to me is nothing short of disgusting, unethical, and frankly, borderline illegal behavior from a company that claims to be regulated and professional.Let me take you through my horrifying journey with Unibet.I’ve been using Unibet’s casino platform for a while. Things were going well – actually, better than well. I was winning consistently, and I’d built up a healthy balance. Naturally, when you’re on a winning streak, you stay optimistic and reinvest. So, I deposited £2,000 to keep playing.Then, out of nowhere, my account got completely locked.No warning. No explanation. Just bam – access gone.I contacted their support team immediately, and that’s when the gaslighting began. They said the issue was due to KYC (Know Your Customer) checks – something they had no issue with while I was depositing and playing. But suddenly, right after a string of big wins and a large deposit, they decided to enforce KYC and block all withdrawals. It was so blatantly suspicious.Let’s be clear here: KYC is NOT an excuse to block someone from withdrawing their own legitimate funds. Under the UK Gambling Commission (UKGC), there are clear regulations:“Operators must request KYC information in a timely manner. This includes allowing customers to withdraw funds unless there are reasonable grounds for preventing money laundering or other criminal activity.” – UKGC Customer Interaction Code of Practice, License Condition 12.1.1 and 17.1There was no fraud, no illegal activity, no suspicious behavior. Just a guy winning money and then suddenly being told to jump through hoops to access his own funds.I argued with them using these regulations. I told them that according to the Gambling Commission, while yes – they are allowed to restrict access to gameplay while verifying ID – they are not legally permitted to block withdrawals of funds unless there is a justified AML (anti-money laundering) reason. And guess what? They provided none. Just the lazy, robotic “it’s part of our verification checks.”After weeks of going back and forth with them, I finally gave in and submitted all the documents they requested. Let me stress again: This was over a month after the issue started. I was also preparing to take legal action, and I made that very clear to them in writing.Now here’s the kicker…They say the document review process takes 48 hours to 7 days. Fine. I waited. Then guess what? 7 days pass – NOTHING. No update, no confirmation, no progress.I contacted customer service again. They told me it would be escalated.Waited. Still nothing.Contacted them again, asked about the escalation from a few days earlier. Their response? “There’s no record of an escalation.”Seriously? How can a billion-pound company operate like this?They’re now saying I’m just “in a queue.” I’m sorry, but smaller casino sites review documents in 24–48 hours MAXIMUM. Why does a company as large and “reputable” as Unibet need weeks?Let me tell you why I think this is happening – and I’ll say it loud and clear:Unibet is intentionally delaying or blocking access to my funds because I was winning.They are retaliating because I threatened them with legal action.They are discriminating against me as a customer, and this is unacceptable.I’ve also now issued a formal complaint, but let’s be real – they don’t care. All they’re doing is hoping I’ll go away, hoping I’ll give up.But I won’t.This is bigger than just me now – because if it happened to me, it’s probably happened to hundreds or thousands of other people.Warning to everyone: If you’re winning on Unibet – expect sudden KYC excuses and locked accounts. Expect your funds to be held hostage.This isn’t just unprofessional. It’s predatory.I’m currently preparing a case for the Independent Betting Adjudication Service (IBAS) and am also in the process of submitting a detailed complaint to the UK Gambling Commission. I highly recommend anyone else in a similar situation to do the same.Shame on you, Unibet. You’ve lost a customer forever – and I’ll make it my mission to ensure no one else falls for this trap.

David
05 April 2025
Comment from uk.trustpilot.com
Bet winner Best odds guaranteed yet didn’t payout best odds avoid these as they send out false information clearly better bookmakers out there

David Ward
01 April 2025
Comment from uk.trustpilot.com
Don't deposit!!!There free spins plus £20 bonus credit offer is rediculous!!! Depositing £10 to get the offer is worthless, if you win anything you've got to make/spend £1000 before you can withdraw anything that's the catch! They tell you your original deposit can't be withdrawn because it's used before the free £20 bonus credit, surely that should get used first!!! Never had that issue on another site. The bonus credit was used first which enabled me to withdraw my original deposit plus any extra winnings. Stay clear if I were you!!!

Simon
31 March 2025
Comment from uk.trustpilot.com
The RTP on this site is way off, the payouts are terrible, even if you do hit a bonus it will be the lowest amount possible, I've played online sites for years and this one is broken. It's clearly setup to be permanently on the take. I deleted my account and I'll never use them again. I would suggest everyone to stay clear.

FEEDBACK
30 March 2025
Comment from uk.trustpilot.com
Please read the reviews first before creating an accountI won a bet , they didn't pay,they then said they would credit my account and they said they wouldn'tI did the unthinkable thing of winning!

FEEDBACK
29 March 2025
Comment from uk.trustpilot.com
Avoid this company I won Over £55 on a free bet yet they won't credit my account with the winnings

Edward Naylor
28 March 2025
Comment from uk.trustpilot.com
you fill out there stupid survey they continue to give you stupid offers that you do not like bet on darts get free spins they do not listen.

Jason
26 March 2025
Comment from uk.trustpilot.com
Account still frozen after 3 weeks!I have provided all my documents etc but still no resolution of my account being blocked. I still can't access my £500+ of funds.The companies phone lines are still down which is very suspicious.I've already logged a call with the Gambling Commission and if I don't have my funds released by next week I will be logging a call with the police.

Raymond McGeever
23 March 2025
Comment from uk.trustpilot.com
Does anything ever change after all these years? Of course not, does a leopard change it's spots?These scumbags are the lowest of the low, total rip off gangsters who willingly take your money and have you over if you dare have a win.How are this total shower of shit still in business, it's the biggest injustice to every punter getting involved. Please,please,please everyone read this and don't get involved like i foolishly did.Please, please, please read the endless negative reviews and just realise that nobody gets the opportunity to leave less than one star as a rating, there should be minus a million stars available

kyle mcginty
23 March 2025
Comment from uk.trustpilot.com
10k on 20p spins over 2 years and the most I've won is £121. Yes I have an addiction. Stay away. I have an account with 3 other bookies and I'm 70% win. With these guys I'm 8% on unibet. Skybet, Monster and Coral is where you should go. Hope anyone who works for these guys on minimum wage realises they are worse than these cold call scammers. Atleast they don't hide from theft

Philp Carpenter
21 March 2025
Comment from uk.trustpilot.com
Had an offer of bet £10 on darts to receive 25 free spins when bet settled.Did this.No free spins.Said offer expired!What a waste of time!!

Ben Howard
14 March 2025
Comment from uk.trustpilot.com
Absolutely scum bags, and I hope they go bust, please don't bet with these, and stick with the ones you can trust such as Skybet.

Jason
13 March 2025
Comment from uk.trustpilot.com
Account frozen for no reason!I've been with Unibet for some time, a week ago they froze my account for no reason, I am unable to withdraw, I have over £500 in my account, this is very worrying indeed. The customer service online chat couldn't help me or give me any reason. Their phone lines have been down for a while too which is worrying.I'm speaking to the Gambling Commission today.

Steve
12 March 2025
Comment from uk.trustpilot.com
Went to log in last week and my account has been blocked and no one in Customer Services can give me an answer, absolute shambles of a company!

Elton McQueen
11 March 2025
Comment from uk.trustpilot.com
People please take this advice. Unibet will block you when gamble too much and lock your account with winnings in when you win. They hate winners. The scum of the earth do not give them a single pound as in the unlikely event that you win big, they will fist you and close your account. Whenever you see this shambles of a gambling site, run for the hills. This is the start of a million posts. Tell your friends and tell your family and tell everyone please on all social media. Unibet is a disgrace.

robert turner
07 March 2025
Comment from uk.trustpilot.com
Should of checked reviews. Can agree with all I've read.

fergus williams
07 March 2025
Comment from uk.trustpilot.com
WHATEVER YOU DO, DO NOT SIGN UP FOR THE DEPOSIT £10 TO GET £40 IN FREE BETS IT IS A SCAM AND YOU ARE GUARANTEED TO LOSE YOU'RE MONEY !!!

Jason Bourke
07 March 2025
Comment from uk.trustpilot.com
A complete bunch of clowns, all the reviews I have read are correct, possibly the most brain dead customer service I have ever came across they must have just hired every village idiot they could find. Scam artists that will close your account when you start winning the little betting organisation trying to be bigger than they are avoid at all costs Micky mouse operation

Argy Kara
06 March 2025
Comment from uk.trustpilot.com
Ridiculous customer service. Please AVOID using this company. It is not trustworthy.

ellsbells
05 March 2025
Comment from uk.trustpilot.com
Vile company allow you to pay in but then won't pay out when needed

Dany Dany
04 March 2025
Comment from uk.trustpilot.com
I made deposit and showed successful but my money wasn't accredited, I speak with agents( 3-4) and saying that it have to wait 24 hours and my money will return in my bank account, after 24 hour I contacted again and saying me that other agents informe bad because it take 1-3 days wtf way i have to wait 3 days for my money?
Lukas Lukas
27 May 2025
Comment from uk.trustpilot.com
The slots are most of the time a joke, that s why is not a 5 star and that s why i take breaks from gambling on this site BUT the payment process is one of the best, when i withdraw it s instant in my account. No fouling around! For this it s a 4 stars. When i will have some good winnings on slots will be 5…
The slots are most of the time a joke, that s why is not a 5 star and that s why i take breaks from gambling on this site BUT the payment process is one of the best, when i withdraw it s instant in my account. No fouling around! For this it s a 4 stars. When i will have some good winnings on slots will be 5…