Mr.play PLAYER REVIEWS(370)
Gavs
28 October 2021
Comment from uk.trustpilot.com
Another bookie happy to advertise good odds and perks but unwilling to lay unless your a mug. 1 maximum bet says it all. Hides behind responsible gambling banner making you jump through hoops with documents, bank statements, P60s, wage slips, pension statements etc which will take months only to be told you can bet on the casino which I never have or never want to or you can bet a 1 on the horses, very responsible!
Another bookie happy to advertise good odds and perks but unwilling to lay unless your a mug. 1 maximum bet says it all. Hides behind responsible gambling banner making you jump through hoops with documents, bank statements, P60s, wage slips, pension statements etc which will take months only to be told you can bet on the casino which I never have or never want to or you can bet a 1 on the horses, very responsible!
Reply
Adam Jones
28 October 2021
Comment from uk.trustpilot.com
Never ever have I had my money kept for a non-runner. Absolute joke! Bunch of thieves!
Never ever have I had my money kept for a non-runner. Absolute joke! Bunch of thieves!
Reply
Mr jim thorpe
28 October 2021
Comment from uk.trustpilot.com
I find I can get better odds on Betdaq. it is smaller Betfair but I find betting is easier. The real annoyance is that you can place an unmatched bet but you need to keep up. I have had bets left unmatched despite the odds having been laid. Spart from that 1st Class
I find I can get better odds on Betdaq. it is smaller Betfair but I find betting is easier. The real annoyance is that you can place an unmatched bet but you need to keep up. I have had bets left unmatched despite the odds having been laid. Spart from that 1st Class
Reply
Becky
28 October 2021
Comment from uk.trustpilot.com
Horrendous company. Rob, steal and cheat their customers.Stole 200 off me claiming they forgot to turn a market in play and so voided bet. They have no contact telephone number, no email address but only a sh1tty Live Chat service staffed by foreigners who leave you waiting 30 minutes for a reply and don't understand English.Yes the company is that bad!Betfair and Paddy Power are run by the same people so stay clear of Paddy Power aswell.They are forced to advertise heavily on TV and Radio as no one has a good word to say about them, so they are looking to prey on the naive who have no idea how corrupt and unscrupulous they are.Do NOT join Betfair or Paddy Power as they will take your money and try to ruin your life. There is no proper regulation in the industry so they behave how they like, (see Football Index saga where over 100 million was stolen).
Horrendous company. Rob, steal and cheat their customers.Stole 200 off me claiming they forgot to turn a market in play and so voided bet. They have no contact telephone number, no email address but only a sh1tty Live Chat service staffed by foreigners who leave you waiting 30 minutes for a reply and don’t understand English.Yes the company is that bad!Betfair and Paddy Power are run by the same people so stay clear of Paddy Power aswell.They are forced to advertise heavily on TV and Radio as no one has a good word to say about them, so they are looking to prey on the naive who have no idea how corrupt and unscrupulous they are.Do NOT join Betfair or Paddy Power as they will take your money and try to ruin your life. There is no proper regulation in the industry so they behave how they like, (see Football Index saga where over 100 million was stolen).
Reply
Mark Newman
27 October 2021
Comment from uk.trustpilot.com
Very very solid organisation. They've always been professional and helpful but in the past year have not only improved their offering in terms of liquidity and better commission rates but also keeping an eye out for potential affordability issues. And the guys and gals on the helpdesk are great. Thoroughly recommend.
Very very solid organisation. They’ve always been professional and helpful but in the past year have not only improved their offering in terms of liquidity and better commission rates but also keeping an eye out for potential affordability issues. And the guys and gals on the helpdesk are great. Thoroughly recommend.
Reply
Rich
27 October 2021
Comment from uk.trustpilot.com
Actually lost all my money at first but a very reasonable bonus offer was accepted and managed to make a tiny profit in the end once fully wagered. Withdrawal times seem a bit excessive compared with other well-known sites but overall this is up there with one of the better casinos I've joined.
Actually lost all my money at first but a very reasonable bonus offer was accepted and managed to make a tiny profit in the end once fully wagered. Withdrawal times seem a bit excessive compared with other well-known sites but overall this is up there with one of the better casinos I’ve joined.
Reply
alex
27 October 2021
Comment from uk.trustpilot.com
New to this site and wished I had read reviews before hand. If you like a spin on slots then stay away from this money grabbing con merchants after just a few deposits, the spins were so bad I closed my account.
New to this site and wished I had read reviews before hand. If you like a spin on slots then stay away from this money grabbing con merchants after just a few deposits, the spins were so bad I closed my account.
Reply
Justas
27 October 2021
Comment from uk.trustpilot.com
I have been with them for around a year and only had great experience. Withdrawal times and process is brilliant and I always will have respect for companies who handle transactions trouble free and are responsive.
I have been with them for around a year and only had great experience. Withdrawal times and process is brilliant and I always will have respect for companies who handle transactions trouble free and are responsive.
Reply
aaron bishop
27 October 2021
Comment from uk.trustpilot.com
What a great start with bonuses, then a week into the site I placed a bet and it deducted the balance said the bet was placed. I come back half hour later thinking I won and bang no trace of the bet and my stake given back. I contacted them and their response was, we are sorry have a good night and your stake was given back to you. Wow so generous and caring. Also Sportnation I hope you respond to this and Ill throw the transcripts in for you too.
What a great start with bonuses, then a week into the site I placed a bet and it deducted the balance said the bet was placed. I come back half hour later thinking I won and bang no trace of the bet and my stake given back. I contacted them and their response was, we are sorry have a good night and your stake was given back to you. Wow so generous and caring. Also Sportnation I hope you respond to this and Ill throw the transcripts in for you too.
Reply
Willy Hill
27 October 2021
Comment from uk.trustpilot.com
Verified electronically +Fast payout +Always get Free bets with offers, never had to contact customer services +Not always best odds and some markets not much liquidity -
Verified electronically +Fast payout +Always get Free bets with offers, never had to contact customer services +Not always best odds and some markets not much liquidity –
Reply
rajender
27 October 2021
Comment from uk.trustpilot.com
It is really good, as I am using it from more then one years now, but the only thing which I am facing now days that whenever I am trying to deposit they keep my miney on hold for long tym as in for more then 10 days this is not acceptable, it is my money, yeah but all the other things are good, yes sometime they change bet as well but now onwards I have start taking screenshots, the only concern is deposit money sometime get stuck which they use to credit back after a long time, so mine is still stuck and waiting to be get credited in my account. When I asked for compensation they denied and now these days chat support is pathetic
It is really good, as I am using it from more then one years now, but the only thing which I am facing now days that whenever I am trying to deposit they keep my miney on hold for long tym as in for more then 10 days this is not acceptable, it is my money, yeah but all the other things are good, yes sometime they change bet as well but now onwards I have start taking screenshots, the only concern is deposit money sometime get stuck which they use to credit back after a long time, so mine is still stuck and waiting to be get credited in my account. When I asked for compensation they denied and now these days chat support is pathetic
Reply
King Lewi
26 October 2021
Comment from uk.trustpilot.com
So this is probably my 3rd or 4th moan about this terrible Casino! I complained in about may/June about playing Gonzo megaways and being 1200 down with no bonuses or features! To finally get one and receive 80 from it. Got the usual generic message about the RTP and what not! Anyway we are now nearly in November and havent had another bonus since on that slot or taken any money back from these lot. I have a limit of 50 a week and only play this one game! These lot are scammers! Dont be like me and keep getting robbed! Go else where! these guys are legal criminals!!
So this is probably my 3rd or 4th moan about this terrible Casino! I complained in about may/June about playing Gonzo megaways and being 1200 down with no bonuses or features! To finally get one and receive 80 from it. Got the usual generic message about the RTP and what not! Anyway we are now nearly in November and havent had another bonus since on that slot or taken any money back from these lot. I have a limit of 50 a week and only play this one game! These lot are scammers! Dont be like me and keep getting robbed! Go else where! these guys are legal criminals!!
Reply
Paws
26 October 2021
Comment from uk.trustpilot.com
I had took a break since February. Logged back in today .. no issue .. deposited .. no issue. Went to play and its saying it looks like Im logged out so cant play. Chat was answering for a few mins then kept logging out. Says there is 1 person ahead of me the last hour.
I had took a break since February. Logged back in today .. no issue .. deposited .. no issue. Went to play and its saying it looks like Im logged out so cant play. Chat was answering for a few mins then kept logging out. Says there is 1 person ahead of me the last hour.
Reply
brian
26 October 2021
Comment from uk.trustpilot.com
Excellent service with quirky offers which always make me laugh. Great odds and very well laid out website, will be using instead of William Hill.
Excellent service with quirky offers which always make me laugh. Great odds and very well laid out website, will be using instead of William Hill.
Reply
Col Stones
26 October 2021
Comment from uk.trustpilot.com
Good odds. Easy to use site.Could have more promotions.Reward points could be more generous.
Good odds. Easy to use site.Could have more promotions.Reward points could be more generous.
Reply
Mark Lowden
26 October 2021
Comment from uk.trustpilot.com
Shocking withdrawal process I won200 they told me they have to do a bank transfer as was not going through the other way so this is now the 10th working day and still not received I payment .all I am getting from customer service is that they have forward this to the relevant team for the 4th Time I might add . Please avoid
Shocking withdrawal process I won200 they told me they have to do a bank transfer as was not going through the other way so this is now the 10th working day and still not received I payment .all I am getting from customer service is that they have forward this to the relevant team for the 4th Time I might add . Please avoid
Reply
Liam
26 October 2021
Comment from uk.trustpilot.com
AVOID! I've been betting with these a week, had a few winners, made a few withdrawals, account gets locked and asked to verify. I send my documents in as asked. All this time though my account is locked so I can't use it, over a day later nothing still. Asked to withdraw my funds as I had done nothing wrong, ghat request got ignored. I have money in my account but can't access it. I have some shocking reviews, the fact you have to buy or earn best price on horses is a joke. It was ok ish untill I started .among withdrawals, oh and I was told its with the safer gambling team aswell so if you like a bet on your day off do use these because if you place more than 1 bet it's makes you look like your not in control and they review your account to make sure you can afford it. I will be withdrawing funds and closing account as soon as I have access again, when ever that will be.
AVOID! I’ve been betting with these a week, had a few winners, made a few withdrawals, account gets locked and asked to verify. I send my documents in as asked. All this time though my account is locked so I can’t use it, over a day later nothing still. Asked to withdraw my funds as I had done nothing wrong, ghat request got ignored. I have money in my account but can’t access it. I have some shocking reviews, the fact you have to buy or earn best price on horses is a joke. It was ok ish untill I started .among withdrawals, oh and I was told its with the safer gambling team aswell so if you like a bet on your day off do use these because if you place more than 1 bet it’s makes you look like your not in control and they review your account to make sure you can afford it. I will be withdrawing funds and closing account as soon as I have access again, when ever that will be.
Reply
L C
25 October 2021
Comment from uk.trustpilot.com
A lot of these reviews seem a little unfair, i think most bookmakers will receive a negative review on trustpilot for one reason or another from punters who are losing obscene amounts of money from their own accord.I can only speak from personal experience, i have been using boylesports for about 2 months now after a friend told me about it and i have been pleasantly surprised... won a few hundred pounds from different football bets and i have always received my money within 2 hours and always seem to be receiving free bets, no complaints from me.
A lot of these reviews seem a little unfair, i think most bookmakers will receive a negative review on trustpilot for one reason or another from punters who are losing obscene amounts of money from their own accord.I can only speak from personal experience, i have been using boylesports for about 2 months now after a friend told me about it and i have been pleasantly surprised… won a few hundred pounds from different football bets and i have always received my money within 2 hours and always seem to be receiving free bets, no complaints from me.
Reply
Tyler
25 October 2021
Comment from uk.trustpilot.com
Used the app for a short while then changed over to sky bet mainly for the reason of fed up of waiting 2-3 days for withdrawals to go into my bank. Come back to place bets this weekend put money in my account and on my bets then was restricted from using my money in account and accessing my bets and now have trapped money in my account that I cant access because it says I need 3 forms of id to verify my account which has already been done. Dont use this app much better off using mainstream betting apps.
Used the app for a short while then changed over to sky bet mainly for the reason of fed up of waiting 2-3 days for withdrawals to go into my bank. Come back to place bets this weekend put money in my account and on my bets then was restricted from using my money in account and accessing my bets and now have trapped money in my account that I cant access because it says I need 3 forms of id to verify my account which has already been done. Dont use this app much better off using mainstream betting apps.
Reply
Jay Davies
25 October 2021
Comment from uk.trustpilot.com
As most of the other reviews here have stated, Leovegas are quite happy to take your money but the second you try to take any back they hit you with a million different requests for verification and reject everything you send.Sent an image of my card with all details needed, they rejected it because all 4 corners could not be seen they could.Resubmitted the same image and the next time it was because my name wasnt on the document it was.A different customer service agent replies to every message you send, and they either dont read what you send or reply with contradictory information in comparison to a previous reply.Couldnt have provided more evidence to prove who I was but it didnt matter, after 3 weeks of arguing I played through my balance and closed my account - which means they won but I was sick of fighting it.My advice is just dont join in the first place.
As most of the other reviews here have stated, Leovegas are quite happy to take your money but the second you try to take any back they hit you with a million different requests for verification and reject everything you send.Sent an image of my card with all details needed, they rejected it because all 4 corners could not be seen they could.Resubmitted the same image and the next time it was because my name wasnt on the document it was.A different customer service agent replies to every message you send, and they either dont read what you send or reply with contradictory information in comparison to a previous reply.Couldnt have provided more evidence to prove who I was but it didnt matter, after 3 weeks of arguing I played through my balance and closed my account – which means they won but I was sick of fighting it.My advice is just dont join in the first place.
Reply
Lewis phillips
25 October 2021
Comment from uk.trustpilot.com
Bonuses are goodPayment to bank is quick ish (few days could be speeded up)Odds can be better, the gap between for and against is to large. Eg 1/200 and 22/1 in the cricket is awful.Thats about itRegardsLewis
Bonuses are goodPayment to bank is quick ish (few days could be speeded up)Odds can be better, the gap between for and against is to large. Eg 1/200 and 22/1 in the cricket is awful.Thats about itRegardsLewis
Reply
ediz kassel
25 October 2021
Comment from uk.trustpilot.com
Wow I don't know where to start but this casino is ny far the worst im vipmember 2 and all what they promised me. They couldn't hold they im a long time menver now the promised me vip tournaments never ever had 1 and im vip for more thn 1 year? Second thing today i acutally should receive cashback every website cashimashi, woopwin and pinocasino gave my cashback like in the morning they do commercial like come get vip and u get every new week a good start lol? Its Tuesday now still didn't get anything. they promised me a vip manager i talked to the vip manager once when i turned vip.Withdrawals r slow as fk even as vip. U don't get any gifts if u ask the support for a loyalty bonus after u deposited 100 Euro u have to contact live support they will send it to theirs manager for answer u can expect 3-4 days waiting for 20 spins 1line 1 cent bet legacy of dead haha.If u make a bonus request they tell u to keep depositing they repeat it until u r broke haha. I never ever thought tht a casino treat people like that who are obviously paying them so good Deposited 300 euro + this month request gift loyalty gift they rejected me even tho my deposit withdrawal quote is really really badThat's the only casino who destroy my head They don't take u serious and i swear im like - 20.000 in this casino the highest amount i withdraweld was like 1.000 euro once this is by far the worst casino and pls pls pls don't support this mafia acting people
Wow I don’t know where to start but this casino is ny far the worst im vipmember 2 and all what they promised me. They couldn’t hold they im a long time menver now the promised me vip tournaments never ever had 1 and im vip for more thn 1 year? Second thing today i acutally should receive cashback every website cashimashi, woopwin and pinocasino gave my cashback like in the morning they do commercial like come get vip and u get every new week a good start lol? Its Tuesday now still didn’t get anything. they promised me a vip manager i talked to the vip manager once when i turned vip.Withdrawals r slow as fk even as vip. U don’t get any gifts if u ask the support for a loyalty bonus after u deposited 100 Euro u have to contact live support they will send it to theirs manager for answer u can expect 3-4 days waiting for 20 spins 1line 1 cent bet legacy of dead haha.If u make a bonus request they tell u to keep depositing they repeat it until u r broke haha. I never ever thought tht a casino treat people like that who are obviously paying them so good Deposited 300 euro + this month request gift loyalty gift they rejected me even tho my deposit withdrawal quote is really really badThat’s the only casino who destroy my head They don’t take u serious and i swear im like – 20.000 in this casino the highest amount i withdraweld was like 1.000 euro once this is by far the worst casino and pls pls pls don’t support this mafia acting people
Reply
Andrew Jackson
25 October 2021
Comment from uk.trustpilot.com
Excellent service, good website
Excellent service, good website
Reply
Richard Alec Gillett
25 October 2021
Comment from uk.trustpilot.com
The website is well designed and easy to navigate. Some of the offers can be a little too complicated. But overall a good company with some decent odds.
The website is well designed and easy to navigate. Some of the offers can be a little too complicated. But overall a good company with some decent odds.
Reply
Stepehen Tague
25 October 2021
Comment from uk.trustpilot.com
I joined 888 casino a few months back sent several emails and messages but no reply what so ever. Terrible customer service with no online support. All i wanted to know was about bonus when joining and your verification but nothing no replies absolutely shocking. Never ever had that happen before and yes it was the correct email address too.Stephen Tague
I joined 888 casino a few months back sent several emails and messages but no reply what so ever. Terrible customer service with no online support. All i wanted to know was about bonus when joining and your verification but nothing no replies absolutely shocking. Never ever had that happen before and yes it was the correct email address too.Stephen Tague
Reply
Ben Henry
25 October 2021
Comment from uk.trustpilot.com
When I first used this site I found it satisfactory but obviously far below the main sites like bet365. What I liked about it was it has a decent loyalty scheme where you earn points on every bet and these aquire over a short period of time to a decent free bet. However, this site dramatically changed when I started to do well and have a bit of luck. I managed to build my balance up to over 2500 with some very lucky football bets and after a lucky weekend I went to put on a Monday night accum only to find my max bet allowed was 1p, yes 1p. When I contacted them initially they said it was their traders and nothing to do with customer services and then after some gentle pushing they quoted some small print about basically they can do what they want. I asked for one reason why they were doing this and their response was that they were unlikely to revert any changes made. Bunch of amateurs and it was clear by my betting pattern that I simply got lucky and if they had have done the right thing they would been on the right side of me in a short space of time, STAY AWAY.
When I first used this site I found it satisfactory but obviously far below the main sites like bet365. What I liked about it was it has a decent loyalty scheme where you earn points on every bet and these aquire over a short period of time to a decent free bet. However, this site dramatically changed when I started to do well and have a bit of luck. I managed to build my balance up to over 2500 with some very lucky football bets and after a lucky weekend I went to put on a Monday night accum only to find my max bet allowed was 1p, yes 1p. When I contacted them initially they said it was their traders and nothing to do with customer services and then after some gentle pushing they quoted some small print about basically they can do what they want. I asked for one reason why they were doing this and their response was that they were unlikely to revert any changes made. Bunch of amateurs and it was clear by my betting pattern that I simply got lucky and if they had have done the right thing they would been on the right side of me in a short space of time, STAY AWAY.
Reply
Taner and karolina
25 October 2021
Comment from uk.trustpilot.com
False advertisement. If I could leave a photo here I would. Signed up lost my bet and got no free bet as stated I would on sign up. Sad site Sad treatment. Sites like this are obviously on there way out. Not worth the headache and unusual odds on games somethings not right here. In my opinion.
False advertisement. If I could leave a photo here I would. Signed up lost my bet and got no free bet as stated I would on sign up. Sad site Sad treatment. Sites like this are obviously on there way out. Not worth the headache and unusual odds on games somethings not right here. In my opinion.
Reply
Mark bod
25 October 2021
Comment from uk.trustpilot.com
If you like to pay money to watch hundreds of dead spins and never be one penny up then this is the site for you. If you want a small chance of winning a few quid then keep well away from this site.850 spins without a single bonus totally pathetic.Payout percentage 0.0001%
If you like to pay money to watch hundreds of dead spins and never be one penny up then this is the site for you. If you want a small chance of winning a few quid then keep well away from this site.850 spins without a single bonus totally pathetic.Payout percentage 0.0001%
Reply
Marcin Polar
25 October 2021
Comment from uk.trustpilot.com
I will just basically say what everyone else did.Scamm and rigged games.6 different games deposit to play each not even a one bonus all games catching errors just to interfere with you getting bonus.They scumbags should be prosecuted.They deserve proper fee from gambling commission like some other sites.Hopefully soon it's going to happen.Karma is always coming back and I'm sure those shameless thieves will pay.Highly recommend to avoid those thieves.Shamless without any qualities or dignity.
I will just basically say what everyone else did.Scamm and rigged games.6 different games deposit to play each not even a one bonus all games catching errors just to interfere with you getting bonus.They scumbags should be prosecuted.They deserve proper fee from gambling commission like some other sites.Hopefully soon it’s going to happen.Karma is always coming back and I’m sure those shameless thieves will pay.Highly recommend to avoid those thieves.Shamless without any qualities or dignity.
Reply
No
25 October 2021
Comment from uk.trustpilot.com
Impossible to unsubscribe from daily spam on the phone. I never signed up for this and it tells me I have to log in to unsubscribe, but I don't have, and never made an account
Impossible to unsubscribe from daily spam on the phone. I never signed up for this and it tells me I have to log in to unsubscribe, but I don’t have, and never made an account
Reply
customer
25 October 2021
Comment from uk.trustpilot.com
Innovative and irreverent with great odds.
Innovative and irreverent with great odds.
Reply
Ken Talbot
25 October 2021
Comment from uk.trustpilot.com
On par with virgin . Basically robbing bast...s there online help is a joke all they do is refer to the gaming platform and how fair it is ... 60.00 deposited to gain a bonus which paid 40p ... mmm yes that's fair .. all there games are run through the Gibraltar platform ... the worst of the lot by far ... they will Rob you dry .. disgusting site . Stay away . Stay clear
On par with virgin . Basically robbing bast…s there online help is a joke all they do is refer to the gaming platform and how fair it is … 60.00 deposited to gain a bonus which paid 40p … mmm yes that’s fair .. all there games are run through the Gibraltar platform … the worst of the lot by far … they will Rob you dry .. disgusting site . Stay away . Stay clear
Reply
Craig
25 October 2021
Comment from uk.trustpilot.com
Excellent company great odds and good offers
Excellent company great odds and good offers
Reply
Anthony
25 October 2021
Comment from uk.trustpilot.com
Nice straight forward lay out and works at a decent speed. Some decent offers too
Nice straight forward lay out and works at a decent speed. Some decent offers too
Reply
Mr Williams
25 October 2021
Comment from uk.trustpilot.com
Again.... Just reading these reviews it makes my stomach curl..ive had an account for over a year, provided id to depsoit! not used it in a while, had a little bonus.. Managed to turn it into a substantial amount.. No surprise I withdraw then my account is restricted and I cant log in, ive sent all the documents they asked for... Id, utility bills, photo holding id, 2 phone verifications.. A week on since withdrawing and im still none of the wiser and just keep getting fobbed off! 24/48 hours it will be sorted I keep getting told.. Documents have all been approved... its a joke! so frustrating!! Dont answer emails back... username taz140688
Again…. Just reading these reviews it makes my stomach curl..ive had an account for over a year, provided id to depsoit! not used it in a while, had a little bonus.. Managed to turn it into a substantial amount.. No surprise I withdraw then my account is restricted and I cant log in, ive sent all the documents they asked for… Id, utility bills, photo holding id, 2 phone verifications.. A week on since withdrawing and im still none of the wiser and just keep getting fobbed off! 24/48 hours it will be sorted I keep getting told.. Documents have all been approved… its a joke! so frustrating!! Dont answer emails back… username taz140688
Reply
David
25 October 2021
Comment from uk.trustpilot.com
I think its a decent site but needs a good app
I think its a decent site but needs a good app
Reply
steve
24 October 2021
Comment from uk.trustpilot.com
Easily the worst customer service imaginable. Takes days at a time to respond on their Livechat service, does not respond at all to email queries, has no option to actually close the account (they will force you to self exclude to close the account) and could be the worst Casino you will ever come across online.
Easily the worst customer service imaginable. Takes days at a time to respond on their Livechat service, does not respond at all to email queries, has no option to actually close the account (they will force you to self exclude to close the account) and could be the worst Casino you will ever come across online.
Reply
Paul
24 October 2021
Comment from uk.trustpilot.com
Tried to close my account online on numerous occasions, it would not let you perform this procedure. If you can only close your account from 9.00am to 4,00 pm how is that safegarding people who want to stop? This company should be investigated by the gambling commison as they are not adhering to the rules and regulations. Please dont give me the indignity of providing the usual company response. Please Please don't waste your money on this site.
Tried to close my account online on numerous occasions, it would not let you perform this procedure. If you can only close your account from 9.00am to 4,00 pm how is that safegarding people who want to stop? This company should be investigated by the gambling commison as they are not adhering to the rules and regulations. Please dont give me the indignity of providing the usual company response. Please Please don’t waste your money on this site.
Reply
V L
24 October 2021
Comment from uk.trustpilot.com
Total scam. They change your bets. They cancel accebted bets.
Total scam. They change your bets. They cancel accebted bets.
Reply
Mateusz Lawera
24 October 2021
Comment from uk.trustpilot.com
Joined about 5 months ago, they asked about my opinion so there you go honest opion.Very poor casino offer deposit 20 play 1 per bet Didnt even win once lost about 200 Just to try never won more than 20 after bonus which is very rare scored it 2 Times. Site is very laggy welcome offer is rip off. Cashout only when you lose never when you win had acca 11 won 10 matches last match was 2:0 in my favor cashout blocked at the end it finished 2:2 but i coudnt withdraw about 3.300 which is no sense, honestly avoid this site you will never be happy with this site which is very bad. Customer service never helps aswell you need to proove how much you earn and send a bank Statement which is bizzare. Extremelly not happy.Deleted account today , had a reply from customer service that the games are based on LUCK only - Please Avoid you will never win on this website
Joined about 5 months ago, they asked about my opinion so there you go honest opion.Very poor casino offer deposit 20 play 1 per bet Didnt even win once lost about 200 Just to try never won more than 20 after bonus which is very rare scored it 2 Times. Site is very laggy welcome offer is rip off. Cashout only when you lose never when you win had acca 11 won 10 matches last match was 2:0 in my favor cashout blocked at the end it finished 2:2 but i coudnt withdraw about 3.300 which is no sense, honestly avoid this site you will never be happy with this site which is very bad. Customer service never helps aswell you need to proove how much you earn and send a bank Statement which is bizzare. Extremelly not happy.Deleted account today , had a reply from customer service that the games are based on LUCK only – Please Avoid you will never win on this website
Reply
Mark
24 October 2021
Comment from uk.trustpilot.com
Grovesnor app is the worst one I have ever used. Keeps losing connection all the time..spent over an hour trying to get to the poker game..ended up having to waste 10 at casino as could not connect to play a poker game at all...poker does not work on PC as it is and doesn't work at all properly on app either ..they are aware of the problem judging by other people's feedback and disappointed that I have wasted so much of my time on this ..shame on you Grovesnor
Grovesnor app is the worst one I have ever used. Keeps losing connection all the time..spent over an hour trying to get to the poker game..ended up having to waste 10 at casino as could not connect to play a poker game at all…poker does not work on PC as it is and doesn’t work at all properly on app either ..they are aware of the problem judging by other people’s feedback and disappointed that I have wasted so much of my time on this ..shame on you Grovesnor
Reply
marek
24 October 2021
Comment from uk.trustpilot.com
First Grosvenor Casino don't even try to answer as always with your automated message this casino is a scam they are stealing money from people accounts the games including poker is rigged beyond understanding i dont understand how this fraudulent company is still on the market... STAY AWAY FROM THIS LIZZARDS
First Grosvenor Casino don’t even try to answer as always with your automated message this casino is a scam they are stealing money from people accounts the games including poker is rigged beyond understanding i dont understand how this fraudulent company is still on the market… STAY AWAY FROM THIS LIZZARDS
Reply
Jarrod
24 October 2021
Comment from uk.trustpilot.com
Rip off. Made a deposit and used that to bet on horse-racing. Got a bonus to use on games. Won on the horses but cannot withdraw until I wager 650. Site is really slow too. AVOID
Rip off. Made a deposit and used that to bet on horse-racing. Got a bonus to use on games. Won on the horses but cannot withdraw until I wager 650. Site is really slow too. AVOID
Reply
Mr Jack Hillman
20 October 2021
Comment from uk.trustpilot.com
Firstly they charge you 0.25% to make a deposit. Secondly the website/app/mobile site doesn't work, constantly buffering and you are unable to place a bet. And lastly the customer service is shocking. Please do not make a deposit with this bookmaker Worst I have used my a long way.
Firstly they charge you 0.25% to make a deposit. Secondly the website/app/mobile site doesn't work, constantly buffering and you are unable to place a bet. And lastly the customer service is shocking. Please do not make a deposit with this bookmaker Worst I have used my a long way.
Reply
Vin
18 October 2021
Comment from uk.trustpilot.com
Quick to take your money, ever so slow to pay out when and IF the time comes. Yet ANOTHER company that is happy to take your money, but when you wish to withdraw, suddenly you need a ton of ID. If they genuinely worry about this, WHY NOT DO IT BEFORE DEPOSIT!!! No, if you deposit, lose and leave, they wont say a word. Tells you all you need to know. Also, they ACTUALLY CHARGE YOU to deposit!! Yes, they take a fee!!!!! Seriously, and on the way out as well. AVOID!!
Quick to take your money, ever so slow to pay out when and IF the time comes. Yet ANOTHER company that is happy to take your money, but when you wish to withdraw, suddenly you need a ton of ID. If they genuinely worry about this, WHY NOT DO IT BEFORE DEPOSIT!!! No, if you deposit, lose and leave, they wont say a word. Tells you all you need to know. Also, they ACTUALLY CHARGE YOU to deposit!! Yes, they take a fee!!!!! Seriously, and on the way out as well. AVOID!!
Reply
Linda Driscoll
13 October 2021
Comment from uk.trustpilot.com
Crap site never won anythink don't use it
Crap site never won anythink don't use it
Reply
ray
08 October 2021
Comment from uk.trustpilot.com
I cannot recommend this bookie at all. They charge a commission on deposits and they charge a fee on withdrawals! A few bookies will charge one or the other but I have never known one to do both. Their sports betting page takes ages to load, if ever. It is as if they want you to lose patience and go to the Casino instead. The free bet offer includes an obscure clause saying that if you have had a free bet with one of their affiliates in the past then you are ineligible! As if a regular punter is going to know what bookie is affiliated with what! What a miserable and wretched way to catch punters out. Luckily I only deposited twenty pounds. If you deposit any money with Mrplay after reading this then you are a fool.
I cannot recommend this bookie at all.
They charge a commission on deposits and they charge a fee on withdrawals! A few bookies will charge one or the other but I have never known one to do both.
Their sports betting page takes ages to load, if ever. It is as if they want you to lose patience and go to the Casino instead.
The free bet offer includes an obscure clause saying that if you have had a free bet with one of their affiliates in the past then you are ineligible! As if a regular punter is going to know what bookie is affiliated with what! What a miserable and wretched way to catch punters out.
Luckily I only deposited twenty pounds. If you deposit any money with Mrplay after reading this then you are a fool.
Reply
DAZZA
07 October 2021
Comment from uk.trustpilot.com
Run a mile from this site huge headache all round. Terrible slow dysfunctional website. They choose when you can play at Mr Play buffering the website so you cant place a bet the majority of the time, strangely the deposit function works amazingly fast. The slots have the lowest win percentage i have ever experienced at a casino apparently 20 is a big win after you spend hundreds. No chances to claim your losses back at all. Outright fraudsters. Avoid like the plague.
Run a mile from this site huge headache all round. Terrible slow dysfunctional website. They choose when you can play at Mr Play buffering the website so you cant place a bet the majority of the time, strangely the deposit function works amazingly fast. The slots have the lowest win percentage i have ever experienced at a casino apparently 20 is a big win after you spend hundreds. No chances to claim your losses back at all. Outright fraudsters. Avoid like the plague.
Reply
Robaird O Riain
05 October 2021
Comment from uk.trustpilot.com
Scam site. Try to use excuses to limit your account. Every pic of ID is "a bit blurry" funny that the same pic is valid practically everywhere else. Avoid.
Scam site. Try to use excuses to limit your account. Every pic of ID is "a bit blurry" funny that the same pic is valid practically everywhere else. Avoid.
Reply
Mr Jones
29 October 2021
Comment from uk.trustpilot.com
Garbage Slow and lagging all the time.Really poor site.Played for 2 hours.Withdrew my money and deleted the app. Stay clear of this site. Also asking for very sensitive documents regarding your earnings. Its not the 90s.Identity checks are very easy doing a very light credit search. Dont let them kid you into thinking it's part of the gaming commission rules. It's not. Intrusive bullsh*t. These are the very gaming sites that need closing down.
Garbage Slow and lagging all the time.Really poor site.Played for 2 hours.Withdrew my money and deleted the app. Stay clear of this site. Also asking for very sensitive documents regarding your earnings. Its not the 90s.Identity checks are very easy doing a very light credit search. Dont let them kid you into thinking it’s part of the gaming commission rules. It’s not. Intrusive bullsh*t. These are the very gaming sites that need closing down.