Mr.play PLAYER REVIEWS(351)
Jay Davies
25 October 2021
Comment from uk.trustpilot.com
As most of the other reviews here have stated, Leovegas are quite happy to take your money but the second you try to take any back they hit you with a million different requests for verification and reject everything you send.Sent an image of my card with all details needed, they rejected it because all 4 corners could not be seen they could.Resubmitted the same image and the next time it was because my name wasnt on the document it was.A different customer service agent replies to every message you send, and they either dont read what you send or reply with contradictory information in comparison to a previous reply.Couldnt have provided more evidence to prove who I was but it didnt matter, after 3 weeks of arguing I played through my balance and closed my account - which means they won but I was sick of fighting it.My advice is just dont join in the first place.
Lewis phillips
25 October 2021
Comment from uk.trustpilot.com
Bonuses are goodPayment to bank is quick ish (few days could be speeded up)Odds can be better, the gap between for and against is to large. Eg 1/200 and 22/1 in the cricket is awful.Thats about itRegardsLewis
ediz kassel
25 October 2021
Comment from uk.trustpilot.com
Wow I don't know where to start but this casino is ny far the worst im vipmember 2 and all what they promised me. They couldn't hold they im a long time menver now the promised me vip tournaments never ever had 1 and im vip for more thn 1 year? Second thing today i acutally should receive cashback every website cashimashi, woopwin and pinocasino gave my cashback like in the morning they do commercial like come get vip and u get every new week a good start lol? Its Tuesday now still didn't get anything. they promised me a vip manager i talked to the vip manager once when i turned vip.Withdrawals r slow as fk even as vip. U don't get any gifts if u ask the support for a loyalty bonus after u deposited 100 Euro u have to contact live support they will send it to theirs manager for answer u can expect 3-4 days waiting for 20 spins 1line 1 cent bet legacy of dead haha.If u make a bonus request they tell u to keep depositing they repeat it until u r broke haha. I never ever thought tht a casino treat people like that who are obviously paying them so good Deposited 300 euro + this month request gift loyalty gift they rejected me even tho my deposit withdrawal quote is really really badThat's the only casino who destroy my head They don't take u serious and i swear im like - 20.000 in this casino the highest amount i withdraweld was like 1.000 euro once this is by far the worst casino and pls pls pls don't support this mafia acting people
Andrew Jackson
25 October 2021
Comment from uk.trustpilot.com
Excellent service, good website
Richard Alec Gillett
25 October 2021
Comment from uk.trustpilot.com
The website is well designed and easy to navigate. Some of the offers can be a little too complicated. But overall a good company with some decent odds.
Stepehen Tague
25 October 2021
Comment from uk.trustpilot.com
I joined 888 casino a few months back sent several emails and messages but no reply what so ever. Terrible customer service with no online support. All i wanted to know was about bonus when joining and your verification but nothing no replies absolutely shocking. Never ever had that happen before and yes it was the correct email address too.Stephen Tague
Ben Henry
25 October 2021
Comment from uk.trustpilot.com
When I first used this site I found it satisfactory but obviously far below the main sites like bet365. What I liked about it was it has a decent loyalty scheme where you earn points on every bet and these aquire over a short period of time to a decent free bet. However, this site dramatically changed when I started to do well and have a bit of luck. I managed to build my balance up to over 2500 with some very lucky football bets and after a lucky weekend I went to put on a Monday night accum only to find my max bet allowed was 1p, yes 1p. When I contacted them initially they said it was their traders and nothing to do with customer services and then after some gentle pushing they quoted some small print about basically they can do what they want. I asked for one reason why they were doing this and their response was that they were unlikely to revert any changes made. Bunch of amateurs and it was clear by my betting pattern that I simply got lucky and if they had have done the right thing they would been on the right side of me in a short space of time, STAY AWAY.
Taner and karolina
25 October 2021
Comment from uk.trustpilot.com
False advertisement. If I could leave a photo here I would. Signed up lost my bet and got no free bet as stated I would on sign up. Sad site Sad treatment. Sites like this are obviously on there way out. Not worth the headache and unusual odds on games somethings not right here. In my opinion.
Mark bod
25 October 2021
Comment from uk.trustpilot.com
If you like to pay money to watch hundreds of dead spins and never be one penny up then this is the site for you. If you want a small chance of winning a few quid then keep well away from this site.850 spins without a single bonus totally pathetic.Payout percentage 0.0001%
Marcin Polar
25 October 2021
Comment from uk.trustpilot.com
I will just basically say what everyone else did.Scamm and rigged games.6 different games deposit to play each not even a one bonus all games catching errors just to interfere with you getting bonus.They scumbags should be prosecuted.They deserve proper fee from gambling commission like some other sites.Hopefully soon it's going to happen.Karma is always coming back and I'm sure those shameless thieves will pay.Highly recommend to avoid those thieves.Shamless without any qualities or dignity.
No
25 October 2021
Comment from uk.trustpilot.com
Impossible to unsubscribe from daily spam on the phone. I never signed up for this and it tells me I have to log in to unsubscribe, but I don't have, and never made an account
customer
25 October 2021
Comment from uk.trustpilot.com
Innovative and irreverent with great odds.
Ken Talbot
25 October 2021
Comment from uk.trustpilot.com
On par with virgin . Basically robbing bast...s there online help is a joke all they do is refer to the gaming platform and how fair it is ... 60.00 deposited to gain a bonus which paid 40p ... mmm yes that's fair .. all there games are run through the Gibraltar platform ... the worst of the lot by far ... they will Rob you dry .. disgusting site . Stay away . Stay clear
Craig
25 October 2021
Comment from uk.trustpilot.com
Excellent company great odds and good offers
Anthony
25 October 2021
Comment from uk.trustpilot.com
Nice straight forward lay out and works at a decent speed. Some decent offers too
Mr Williams
25 October 2021
Comment from uk.trustpilot.com
Again.... Just reading these reviews it makes my stomach curl..ive had an account for over a year, provided id to depsoit! not used it in a while, had a little bonus.. Managed to turn it into a substantial amount.. No surprise I withdraw then my account is restricted and I cant log in, ive sent all the documents they asked for... Id, utility bills, photo holding id, 2 phone verifications.. A week on since withdrawing and im still none of the wiser and just keep getting fobbed off! 24/48 hours it will be sorted I keep getting told.. Documents have all been approved... its a joke! so frustrating!! Dont answer emails back... username taz140688
David
25 October 2021
Comment from uk.trustpilot.com
I think its a decent site but needs a good app
steve
24 October 2021
Comment from uk.trustpilot.com
Easily the worst customer service imaginable. Takes days at a time to respond on their Livechat service, does not respond at all to email queries, has no option to actually close the account (they will force you to self exclude to close the account) and could be the worst Casino you will ever come across online.
Paul
24 October 2021
Comment from uk.trustpilot.com
Tried to close my account online on numerous occasions, it would not let you perform this procedure. If you can only close your account from 9.00am to 4,00 pm how is that safegarding people who want to stop? This company should be investigated by the gambling commison as they are not adhering to the rules and regulations. Please dont give me the indignity of providing the usual company response. Please Please don't waste your money on this site.
V L
24 October 2021
Comment from uk.trustpilot.com
Total scam. They change your bets. They cancel accebted bets.
Mateusz Lawera
24 October 2021
Comment from uk.trustpilot.com
Joined about 5 months ago, they asked about my opinion so there you go honest opion.Very poor casino offer deposit 20 play 1 per bet Didnt even win once lost about 200 Just to try never won more than 20 after bonus which is very rare scored it 2 Times. Site is very laggy welcome offer is rip off. Cashout only when you lose never when you win had acca 11 won 10 matches last match was 2:0 in my favor cashout blocked at the end it finished 2:2 but i coudnt withdraw about 3.300 which is no sense, honestly avoid this site you will never be happy with this site which is very bad. Customer service never helps aswell you need to proove how much you earn and send a bank Statement which is bizzare. Extremelly not happy.Deleted account today , had a reply from customer service that the games are based on LUCK only - Please Avoid you will never win on this website
Mark
24 October 2021
Comment from uk.trustpilot.com
Grovesnor app is the worst one I have ever used. Keeps losing connection all the time..spent over an hour trying to get to the poker game..ended up having to waste 10 at casino as could not connect to play a poker game at all...poker does not work on PC as it is and doesn't work at all properly on app either ..they are aware of the problem judging by other people's feedback and disappointed that I have wasted so much of my time on this ..shame on you Grovesnor
marek
24 October 2021
Comment from uk.trustpilot.com
First Grosvenor Casino don't even try to answer as always with your automated message this casino is a scam they are stealing money from people accounts the games including poker is rigged beyond understanding i dont understand how this fraudulent company is still on the market... STAY AWAY FROM THIS LIZZARDS
Jarrod
24 October 2021
Comment from uk.trustpilot.com
Rip off. Made a deposit and used that to bet on horse-racing. Got a bonus to use on games. Won on the horses but cannot withdraw until I wager 650. Site is really slow too. AVOID
Mr Jack Hillman
20 October 2021
Comment from uk.trustpilot.com
Firstly they charge you 0.25% to make a deposit. Secondly the website/app/mobile site doesn't work, constantly buffering and you are unable to place a bet. And lastly the customer service is shocking. Please do not make a deposit with this bookmaker Worst I have used my a long way.
Vin
18 October 2021
Comment from uk.trustpilot.com
Quick to take your money, ever so slow to pay out when and IF the time comes. Yet ANOTHER company that is happy to take your money, but when you wish to withdraw, suddenly you need a ton of ID. If they genuinely worry about this, WHY NOT DO IT BEFORE DEPOSIT!!! No, if you deposit, lose and leave, they wont say a word. Tells you all you need to know. Also, they ACTUALLY CHARGE YOU to deposit!! Yes, they take a fee!!!!! Seriously, and on the way out as well. AVOID!!
Linda Driscoll
13 October 2021
Comment from uk.trustpilot.com
Crap site never won anythink don't use it
ray
08 October 2021
Comment from uk.trustpilot.com
I cannot recommend this bookie at all. They charge a commission on deposits and they charge a fee on withdrawals! A few bookies will charge one or the other but I have never known one to do both. Their sports betting page takes ages to load, if ever. It is as if they want you to lose patience and go to the Casino instead. The free bet offer includes an obscure clause saying that if you have had a free bet with one of their affiliates in the past then you are ineligible! As if a regular punter is going to know what bookie is affiliated with what! What a miserable and wretched way to catch punters out. Luckily I only deposited twenty pounds. If you deposit any money with Mrplay after reading this then you are a fool.
DAZZA
07 October 2021
Comment from uk.trustpilot.com
Run a mile from this site huge headache all round. Terrible slow dysfunctional website. They choose when you can play at Mr Play buffering the website so you cant place a bet the majority of the time, strangely the deposit function works amazingly fast. The slots have the lowest win percentage i have ever experienced at a casino apparently 20 is a big win after you spend hundreds. No chances to claim your losses back at all. Outright fraudsters. Avoid like the plague.
Robaird O Riain
05 October 2021
Comment from uk.trustpilot.com
Scam site. Try to use excuses to limit your account. Every pic of ID is "a bit blurry" funny that the same pic is valid practically everywhere else. Avoid.
Hussein Hasan
30 September 2021
Comment from uk.trustpilot.com
Bad casino they try to not give your money and slowy dont use your money here
Karolina Agurkyte
29 September 2021
Comment from uk.trustpilot.com
Omg appalling site every deposit I have made and I had 1 laggy bonus on fishing frenzy megaways all the other games was complete dead spins and to add insult to injury Rick and morty bonus blitz gave me only 2 bonuses on the reels not 3 so didn't even get to play the bonus round. Please save your money they intice you in with 50 or 100 free spins and 35x wager. Via email. Stay away keep your money it feels fixed. I closed my account no thanks Mr play. They must be there for the short run. Stick with casinos that offer free daily games they tend to pay more often. Or at least make it fun.
Consumer
26 September 2021
Comment from uk.trustpilot.com
Absolutely appalling site. They are not registered with the gambling commission and are a law unto themselves. This site actually took deposits from my bank account without my authority, 100’s of worth. Use at your own risk.
AC
25 September 2021
Comment from uk.trustpilot.com
Can only agree with the other reviews - happy to take your money - not very happy paying out. Use all sorts of delaying tactics to stop you getting your winnings. Should be closed down.
Taner and karolina
24 September 2021
Comment from uk.trustpilot.com
Vimz
24 September 2021
Comment from uk.trustpilot.com
DO NOT USE UNLESS YOU GOT FREE MONEY TO GIVE AWAY, NOTHING BUT SCAMMING CHANCERS They take your money, deposit function works perfect, but then your money leaves your bank and your bets disappear Tell support they say try again tomorrow as sit le not working today, only deposits Tried tomorrow same thing The site does not work, take a look for yourselves it’s as fast as a snail, but fast as leopard for deposits Stealing money, luckily MasterCard dispute will be put in the unless they resolve quickly Blatant thieves, rigged games and the odds are like 90% in favour of the house, how can you have 1.28 and 1.32 on a 2 selection bet Imagine that on the slots Support Miriam absolutely no help at all DONT GO THROUGH INCONVENIENCE OF CLAIMING MONEY BACK, THE SITE IS SO SLOW
Bettor
11 September 2021
Comment from uk.trustpilot.com
They have the lowest betting odds ever seen in my life I just saw odds for a match Handicapp 0 1.8 versus 1.48 Its incredible
Jordan Pini
08 September 2021
Comment from uk.trustpilot.com
Honestly the worst bookmakers on the internet, I’ve been trying to withdraw my winnings for over 5 weeks provided every document they asked for and got absolutely no where and now just being ignored, criminal pieces of s***
Terry Jones
07 September 2021
the customer service is helpful and i have withdrawn winnings quickly and easily, website is easy to navigate,. They lost the star because of the commission and average odds.
Seven Savas
07 September 2021
Comment from uk.trustpilot.com
I deposit 100 and get 100 bonus, so i wager 3500 euro and de bonus was completed, they rejected my total wirdraw 3440euro i was abusing the system????! This is a big scam dont deposit money here!!!!!
Mimi Live
03 September 2021
Comment from uk.trustpilot.com
don't do it... warned men counts for 2. biggest scam site of all time. had up to 2 times to malfunction with the site. roulet money was not paid out and then took 15 days at least 15 days to investigate. visit this site not I say it you have already played 600 euros in 1 week because I like it but also because you want to win is not about the loss but in the way you lose it. apart from that happening had once won 450 euros at roullete could je 100 euro deposit I could not pay out because there was bonus money in it included no customer service present nothing.
johny abraham
02 September 2021
really think they should ask for documents before you make your bet /deposit. once I provided documents I got paid promptly
John Peniston
30 August 2021
Thank you! I'm in plus for now. Nice wins.
Ross Irwin
26 August 2021
Comment from uk.trustpilot.com
Would put a zero star if I could This site is a absolute scam avoid at all cost they will take all your money don’t bother depositing at all keep bombarding me with emails with free bets should be band and won’t let u win also have wagering requirements on bonus
Christopher C
23 August 2021
Comment from uk.trustpilot.com
I'd give zero if I could... If you ever receive a SMS from this company I'd recommend deleting and blocking the number, the offer is simply fraudulent. You qualify to the strict terms and they still so not give you the promised free bet. If you make the mistake of signing up and placing a bet to take advantage of their sign up offer, do not use any other method than card. They refuse any free bets if you use PayPal for instance. They also charge you 2.5% for all deposist and charge you for withdrawals. The site is incredibly slow, painful to use. After my experience with their customer service agent Nikolai whom was incredibly rude, I'm not sure what's worse... the appalling customer service, the false advertising, or the speed of the website. I can only assume the positive reviews left here are fake, this is by far the worst betting website I've ever used and it's not even close.
Grant West
20 August 2021
Comment from uk.trustpilot.com
Awful. Couldn't use casino winnings to bet on sports, closed the account.
Comrade Couassi
13 August 2021
Comment from uk.trustpilot.com
So far so good I cashed out my first withdraw and received it next day I had to provide documents Id for my next withdraw and was paid next day 👍
Jamie Cole
11 August 2021
Comment from uk.trustpilot.com
Nice wins, I'm in plus for now, my go-to online casino - Thank you!
Alex R
09 August 2021
Comment from uk.trustpilot.com
Excellent customer service and fast ID verification and withdrawal - One of the best online casino experiences I have had and I’ve had a lot of bad ones!
Tyler
25 October 2021
Comment from uk.trustpilot.com
Used the app for a short while then changed over to sky bet mainly for the reason of fed up of waiting 2-3 days for withdrawals to go into my bank. Come back to place bets this weekend put money in my account and on my bets then was restricted from using my money in account and accessing my bets and now have trapped money in my account that I cant access because it says I need 3 forms of id to verify my account which has already been done. Dont use this app much better off using mainstream betting apps.
Used the app for a short while then changed over to sky bet mainly for the reason of fed up of waiting 2-3 days for withdrawals to go into my bank. Come back to place bets this weekend put money in my account and on my bets then was restricted from using my money in account and accessing my bets and now have trapped money in my account that I cant access because it says I need 3 forms of id to verify my account which has already been done. Dont use this app much better off using mainstream betting apps.