Mr.play Review

The site is having difficulty in paying the money. I haven’t paid your 50 euro money for more than 5 days. They keep you waiting. I don’t understand. What is the reason why they don’t pay?kamal045

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So far so good not sure why all the negative reviews sounds like sore losers to me opened an account yesterday withdrawn £1950 in my bank the next day and I’ve got 2 other withdrawals pending for £250 and £150 will update when I receive customer service is brilliant a good site all round

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it’s a joke so many free spins and bonuses I won but never pay out its shocking so I don’t recommend Mr play because if you choose to play with them you gunna loose every time you play

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a lot of games and good quality.

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I did self excluded myself from MrPlay and few months later i was able to open an account with Betiton and few months later with Luckster.I found out that Betiton and Luckster are sister company and i had £1000 limit with Betiton and Luckster was allowing me gamble £3/4K while my limit was exhausted at Betiton.I did complain about it and they closed my account and i went to Gambling Commissions and they asked for the SAR.When i received my SAR i found out that MrPlay is under the same company too.I raised this issue with Gambling Commission but also i do legal way too.You guys are not allow people to open an account in their sister companies if they self excluded themselves agains ur licence and rules on TC.As you mentioned that i self excluded myself from whole network of the Aspire Global owns 3 companies i mentioned i shouldnt be able to open an account at Betiton nor Luckster.I was asking refund of only Luckster but now i am coming for whole my loss and that you guys broke the licence rules.Gambling Commission asked me to file complain first about this matter.I already have 2 files about you guys and also legal case is getting ready.

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well seems im in the minority! Ive never had any problems and withdrawals are fast! Found Mr Play when I was abroad, as most UK games cant be played abroad, so gave it a try and found it to be fair! Ys it does charge small amount to deposit and withdraw but it didnt put me off! Though take note MR Play, if you gave replies to players who leave reviews, there would be a lot more trust in your site!

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Really really bad site , do not play . First deposit ya get a bonus and second deposit and third deposit. I play lightning roulette not the live one . I won lightnings throughout my initial 3 deposits but with the wagering on bonus I had to keep playing to try to convert my bonus into cash , from 300 pounds picking 6 numbers only had a hit 3 times and none where lightnings so my funds dwindled to zero. Since after my first 3 bonus deposits I tried with real cash , can’t hit a light or a number , played 19 and 15 only 40p on both , 120 spins later no sign of 19 or 15 , and if I pick 6 numbers I won’t get a hit , that was my last deposit . The site isn’t fun there’s no excitement . It’s just all take take take. I tried this site but I’m afraid I would stick to the ones you already know are decent .STAY AWAY FROM MRCASINO

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Very slow website and bad user interface, they charge a fee for depositing and withdrawing. Stay away

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I have deleted my original review because i think this may have been my error – I won £368 and removed the bonus i didnt know was attached and saw i could only withdraw £11 – i was so upset , spoke to an adviser etc but was pretty mad (oops) and withdrew £10 thinking that’s all i could withdraw! i do not know how i managed to read it so wrong but obviously i did – I went back on to the site and saw the 350 was still sitting so i withdrew with no problem and it was in my account 5 minutes later – – i have played Mr play since being on holiday 2 weeks ago (couldnt access UK Sites and found Mr Play) and always received my winnings so was so upset – however it must have entirely been my fault! Up until this today I have had no problem with Mr Play and they pay out fast – approved my ID in a couple of hours so I cant fault it – Yeah so there is a charge for deposit and withdrawing but it didnt stop me playing, and i play most sites – i did read some of the reviews beforehand but thought id give it a try and its worked out well.

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Absolute scammers, I’m 100% sure I placed a bet on Tigres they won and then I checked my bets in the morning and ‘apparently’ I bet on San Jose (the team they played), I’ve never been more confident that I DIDN’T bet on them as I double checked before, I’m a TIGRES FAN! And I found the bet through a website which shows you best odds hence why used MrPlay for the first and last time (also £5 deposit fee)

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Awful. Withdrawal and deposit fees, how archaic. Terrible basically unusably laggy website with a rubbish interface. Welcome offer is an absolute scam. Excuses from customer service as to why I’m not able to use my bonus funds that qualifying bet needs to be settled. Qualifying bet settled and funds still aren’t usable. Do not use this terrible website

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Yes they do charge for deposits and withdrawals and yes your first withdrawal does take a bit longer as they want to check your documents however I joined around 2 weeks ago I withdrew about £200 took maybe 4 days. 2 days ago I won a whopping £9500 and it’s just been paid into my account. Customer services are helpful too

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Absolutely terrible betting site. Awful absolute scam avoid at all cost.. they don’t want to pay out your winnings

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Any company that owns multiple casino are always shady in everything they do this one genesis and white hit gaming are all the same shady ass casinos stay away go places like bet365 talksportbet sky William hill rizk you will have a better chance bet365 has the best RTP for UK same for Mr q both do instant withdrawals not 2 days

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It’s just the fact that they CHARGE CUSTOMERS TO DEPOSIT & WITHDRAW!?! 👀 like whos gonna do this?.. seriously? 😆

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I opened my account and made my first deposit for the free bet promise, but the free bet never worked. I contacted their adviser a month ago on how to activate it and it was never activated, it used to say I have a free bet but when trying to apply it it never worked, when contacting them again today they said it was never claimed and they can’t re-add it.. This place is a clear scam and if it happens on a a simple thing like a free bet welcome bonus God knows what will happen on bigger wagers.

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opened acc a couple of days ago with 140 quid today managed to get that upto 1050 quid considering alot of bookmakers keep shutting my accounts down for betting beyond my meansi think this should defo go the other way i tried toclose my account and they told me i had to use my bonses on the casino up i still wanted to stop and run with my money i eventually went on the casino site i have no idea about casinos and even less about this type of irresponsible bookies having lost some of the money now down to 690 so again ive tried getting my money only 4 them to say i still had so many bonuses left and had to use them 1st i hadnt a clue now and was getting upset and anoyed determined not to lose anymore money i asked again 4 them to shut my account down ive since had onemore 100pound bet on the basketball in the early hours of tomorrow morning please can anyone help as to what to do next ive asked what will b my last time about taking my cashout they keep on about what i could lose if i dont theuse the bonuses apparently there 2030 something in my casino account that i have exactly no nothing about please people this is so iresponsible ive lost 500 apparently not knowing a clue about what im doing is there anyone know what can do nexxt irrispective of what happens with the next bet desperate for help on this could have done quite abit with that grand HELP

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THIS IS SCAM, I DO NOT UNDERSTAND HOW IS THAT ALLOWED IN UK…. THEY CLOSED MY ACCOUNT WITH MY MONEY IN.

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Deposited 2 days ago withdrew £160 in total it took 2 days to pay out. Then won another £60 today and that got paid out instantly. I do however feel that it is harder to hit bonuses on this site than others. But so far I am yet to find any issues with depositing and withdrawing funds.

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very bad and fake casino . only few slots managed to bonus and payout was ok, but they use evolution gaming which is just the most rigged cr@p there is on earth. So i would give only 2/5 because they only have this fake evolution and nothing else.

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absoulute rubbish customer service live chat made withdrawels on april 5th 2023 now april 11th still waiting saying pending even though all documents told via live chat accepted in proper way saying will be notified via email no email response documents or withdrawels since then to may be over easter break but shocking service compared to sky bet /william hill ladbrokes coral boylesports etc as they process withdrawels asap

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Decided to break this down into pro’s and con’s as I had mixed dealings, this is to help anyone in future deciding whether to sign up or not!Pros:Good customer service, respond with a couple of mins via web chat, and everyone I chatted to was brilliant.Good sport betting options (note: I didn’t play the casino)Honoured sign up bonus, I won £60 off a three fold accumulator on the football.Have paid out within 56 hours.Cons:Website is a bit clunky, there are better options out there.Was slow paying out, however this is as per their t&c’s, fair play they paid out within 56 hours of me making the withdrawal request – they do require bank statement / bill payment with address on it but this was approved quickly as far as I could tell – in fairness I made the withdrawal request on Good Friday (UK bank holiday) around 8pm and I had the money enter my account (Chase Bank) Easter Monday morning at 9am.They charge for deposits and withdrawals whereas other online betting companies do not.I have had an okay experience with Mr Play, I would use them again when there is a good offer on, to be honest reading all the reviews I was a little unsure whether to trust them and was never expecting to get my winnings from them, but they have delivered – I would probably suggest start with a small deposit and give them a go.

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Appalling casino, constant losses NO wins. Mr Play is a waste of your money, I urge you to read these reviews before you play. Yes gambling is a chance game, sometimes you win, sometimes hog loose. However, it seems Mr Play is a casino where there is a slim chance if any of a win and zero fair play, despite what the casino states. Cannot believe aspire global casinos are still in operation. However, s few of them have closed. I have used many casinos Iberia time, but something is not right when over 350 spins and not a zero win, that does not coincide with RTP. It’s an absolute joke of a casino , there are a lot of other casinos, you can win in with true RTP. Aspire gaming casinos need to be investigated

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Worst company i’ve ever experiencedHad deposited £50, it did not show up in my balance. I questionned this, they told me it was a technical issue. I wasn’t happy and said i wanted to close my account and get my money back. They closed my account instantly and have no given me my money back. Absolute joke. AVOID THIS COMPANY AT ALL COSTS!!! I will be pursuing legal action

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Don’t respond to complaints. Don’t respond to SAR request. How this company has a license is a mystery. Shame on you gambling commission. You are just as bad as these crooks.

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THEY WOULD NOT PAYOUT! THEY ASKED FOR 6 DIFFERENT FORMS OF ID BEFORE I COULD WITHDRAW… 6! ONCE I SENT THIS TO THEM THEY KEPT ASKING ME FOR PICTURES OF THE FRONT AND BACK OF MY BANK CARD. I CONTACTED MY BANK WHO ADVISED TO NOT SEND ANY PHOTOGRAPHS OF MY BANK CARD OVER THE WEB. NOW THEY ARE REFUSING TO PAY OUT MY WINNINGS. THIS COMPANY ARE A SCAM. THEY CHARGE YOU TO DEPOSIT, THEY CHARGE YOU TO WITHDRAW AND THEN REUSE TO SEND YOU ANY MONEY. I HAVE REPORTED THEM TO THE GAMBLING COMMISSION AND I RECOMMEND EVERYONE ELSE DOES THE SAME TOO TO GET THESE COWBOYS SHUT DOWN!

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Another shady casino run by crooks. Was able to deposit in excess of 2000 without any checks. This is against UK gambling law. I had a deposit limit set within the business which failed to restrict my deposits. This is against UK gambling law. I had a loss limit set within the business arranged by telephone which failed to restrict my deposits. This is against UK gambling law. I made a complaint over a week ago and they haven’t bothered to reply.

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Absolutely disgusting site, live help is as much use as a chocolate kettle! Take your money and don’t want to give you your money when you try to withdrawal. £390 pounds is owed. And all I get is the withdrawal is being reviewed. They have accepted my documents so why they holding my money. Avoid if you can. I’ve reported them to IBAS and I’ve contacted their regulating company

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SCAM! HOWEVER 8 HOURS LIVE STREAM, 1653 VIEWERS WILL ALREADY STAY AWAY FROM THIS SCAM. I’ll call my lawyer tomorrow and will write MGA about it. They will get the best marketing from me. I promise.

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Mrplay does not honor promotional offers, despite the many attempts at contacting customer support and sending multiple emails. This is now the second time, they have done this! I received a promo offer to bet £10 on the Cheltenham races, to receive a £10 free bet. Have still not received the free bet. Mrplay is aware of what they are doing, but they don’t really care about honesty!

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Signed up to do the bet 10 get 10 freebet. token was added but doesnt activate. Customer service were polite and offered solutions, none of which work. 5 days later still cant use the bonus. V Poor website and a company that doesnt want to honour thier offers.

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I opened an account, but after reading reviews about customers being double charged and waiting months for withdrawals. This is the only UK online casino I’ve visited that charges you to deposit funds and withdraw. So you’ve realistically lost about 5% before you even start.

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What an awful site, probably the worst I`ve ever been on.

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Excellent customer service fast withdrawal and awesome gaming

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Avoid at all costs. They charge you when making a deposit and also when you want to withdraw money when closing your account. I had issues using the website trying to place bet. There are much better alternatives.

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I wanted to give a review, because I got a fright when I saw all the negative reviews here when I was waiting for my payouts! I played twice here this week where I had two very good evenings.On the first evening, I had 3 relatively high cash outs from Live Casino games. I did also send in my ac verification while impatiently waiting, even though it wasnt requested! I spoke to live support who were very helpful and quick to respond, with their information on process times etc.The money was in my bank ac the following morning. I had left a small amount in my ac to play with & that evening, I won a decent amount again. This was in my ac again the following morning by 10amOnly downside is that they charge a small fee when depositing / withdrawing. Luckily my winnings voided the fee for me. Note that if you’re cashing out over the weekend, it won’t get processed til Monday!

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Not recommended.Here’s why….They charge you to deposit money into your betting account.No Best Odds Guaranteed…when on live chat to discuss, the agent said “we don’t offer it because the odds change” 🙈Website is poor…. lagging is seriously bad.Not for me…. and shouldn’t be for anyone else either…. AVOID!

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Not recommended.Here’s why….They charge you to deposit money into your betting account.No Best Odds Guaranteed…when on live chat to discuss, the agent said “we don’t offer it because the odds change” ?Website is poor…. lagging is seriously bad.Not for me…. and shouldn’t be for anyone else either…. AVOID!

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Please stay away from this site, they will ask you for documents to upload, once you do that they will then start asking for a selfie holding id. It doesnt matter how you take it, they will ask for it again and again. making up new excuses as to why they cant accept it.

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Unbelievable Jeff.I bet on napoil -1.5, they won 2-0 and bet settled as a lose.Day light robbing

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not only they never paid 20 … byt they blamed me in money loudnering as well… because of 20 quid that i won… please never bet with this

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they never paid my winnings 20 😀 just 20…. so dont sign up with this, if you win big you will regret it 😀

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I’ve played alot and put alot of money on this site usually 50 to 100 at a time especially when I drink I blow cash 10 depos a night and this was happening alot I’m a roofer and a degen and I make good money so anyways I needed up hitting big max cash out and it’s dam never impossible to ever get them the documents they want and it’s always something and stalling well me being a degen will keep playing … But listen as my balance kept going down I managed to hit even bigger now a have a max cash out waiting plus another 3 grand this is all off a 50 depo. Support was helpful but frustrating but I stayed calm and get them what the were asking for as the balance grew the support stopped answering and now I can’t even log in . All these other reviews must be fake out there because I see it’s high else where . I’m really frustrated because I wanted to use that money to treat my employees and take my gf on vacation we booked vaycay immediately thinking ofcourse they will pay . THEY WILL NOT PAY ESPECIALLY WITH A BIG WIN . this is the third site I’ve won on big and haven’t cashed out this site should be shut down

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I don’t understand all the bad reviews on here my experience with Mrplay has been good, good selection of games and betting part is straightforward,I found customer support fairly quickly and explained things well, just uploaded my documents very quickly verified would recommend Mr play

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Worst slots I have played, and I have played a few …. . Please everyone do not use this site as you will be seriously out of pocket ….stay clear .

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i am having the same withdrawal issues at alot of people. does anyone have any information about the gambling commission who i can contact. i am getting blanked and ignored. The worst service i have ever seen. STAY AWAY EVERYONE. ABSOLUTELY AWFUL

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I’ve had £650 in my account since 24th November my bank keeps declining my money but when it bounces back to mr ripoff it doesn’t even show so I can add another card I’ve been on this site for 2 years same account and same old crap went to withdraw OH WE NEED SOME DETAILS ime RAGING and still unresolved CORRUPT

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Limits winning accounts, charges deposit fees, NEVER bet on this website!

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Please help meI have a gambling problem and they wont close my account.Instead they keep sending me txt msgs with free betsPlease help

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I cant close my account as I have a gambling problemThere is no contact email Please advise

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