Mr.play PLAYER REVIEWS(351)
James Ruane
11 April 2023
Comment from uk.trustpilot.com
absoulute rubbish customer service live chat made withdrawels on april 5th 2023 now april 11th still waiting saying pending even though all documents told via live chat accepted in proper way saying will be notified via email no email response documents or withdrawels since then to may be over easter break but shocking service compared to sky bet /william hill ladbrokes coral boylesports etc as they process withdrawels asap
James Sealey
10 April 2023
Comment from uk.trustpilot.com
Decided to break this down into pro's and con's as I had mixed dealings, this is to help anyone in future deciding whether to sign up or not!Pros:Good customer service, respond with a couple of mins via web chat, and everyone I chatted to was brilliant.Good sport betting options (note: I didn't play the casino)Honoured sign up bonus, I won £60 off a three fold accumulator on the football.Have paid out within 56 hours.Cons:Website is a bit clunky, there are better options out there.Was slow paying out, however this is as per their t&c's, fair play they paid out within 56 hours of me making the withdrawal request - they do require bank statement / bill payment with address on it but this was approved quickly as far as I could tell - in fairness I made the withdrawal request on Good Friday (UK bank holiday) around 8pm and I had the money enter my account (Chase Bank) Easter Monday morning at 9am.They charge for deposits and withdrawals whereas other online betting companies do not.I have had an okay experience with Mr Play, I would use them again when there is a good offer on, to be honest reading all the reviews I was a little unsure whether to trust them and was never expecting to get my winnings from them, but they have delivered - I would probably suggest start with a small deposit and give them a go.
Anon
09 April 2023
Comment from uk.trustpilot.com
Appalling casino, constant losses NO wins. Mr Play is a waste of your money, I urge you to read these reviews before you play. Yes gambling is a chance game, sometimes you win, sometimes hog loose. However, it seems Mr Play is a casino where there is a slim chance if any of a win and zero fair play, despite what the casino states. Cannot believe aspire global casinos are still in operation. However, s few of them have closed. I have used many casinos Iberia time, but something is not right when over 350 spins and not a zero win, that does not coincide with RTP. It’s an absolute joke of a casino , there are a lot of other casinos, you can win in with true RTP. Aspire gaming casinos need to be investigated
Josh
07 April 2023
Comment from uk.trustpilot.com
Worst company i’ve ever experiencedHad deposited £50, it did not show up in my balance. I questionned this, they told me it was a technical issue. I wasn’t happy and said i wanted to close my account and get my money back. They closed my account instantly and have no given me my money back. Absolute joke. AVOID THIS COMPANY AT ALL COSTS!!! I will be pursuing legal action
Phil
04 April 2023
Comment from uk.trustpilot.com
Don’t respond to complaints. Don’t respond to SAR request. How this company has a license is a mystery. Shame on you gambling commission. You are just as bad as these crooks.
Jason
28 March 2023
Comment from uk.trustpilot.com
THEY WOULD NOT PAYOUT! THEY ASKED FOR 6 DIFFERENT FORMS OF ID BEFORE I COULD WITHDRAW... 6! ONCE I SENT THIS TO THEM THEY KEPT ASKING ME FOR PICTURES OF THE FRONT AND BACK OF MY BANK CARD. I CONTACTED MY BANK WHO ADVISED TO NOT SEND ANY PHOTOGRAPHS OF MY BANK CARD OVER THE WEB. NOW THEY ARE REFUSING TO PAY OUT MY WINNINGS. THIS COMPANY ARE A SCAM. THEY CHARGE YOU TO DEPOSIT, THEY CHARGE YOU TO WITHDRAW AND THEN REUSE TO SEND YOU ANY MONEY. I HAVE REPORTED THEM TO THE GAMBLING COMMISSION AND I RECOMMEND EVERYONE ELSE DOES THE SAME TOO TO GET THESE COWBOYS SHUT DOWN!
Phil
28 March 2023
Comment from uk.trustpilot.com
Another shady casino run by crooks. Was able to deposit in excess of 2000 without any checks. This is against UK gambling law. I had a deposit limit set within the business which failed to restrict my deposits. This is against UK gambling law. I had a loss limit set within the business arranged by telephone which failed to restrict my deposits. This is against UK gambling law. I made a complaint over a week ago and they haven't bothered to reply.
Jolene Hill
27 March 2023
Comment from uk.trustpilot.com
Absolutely disgusting site, live help is as much use as a chocolate kettle! Take your money and don’t want to give you your money when you try to withdrawal. £390 pounds is owed. And all I get is the withdrawal is being reviewed. They have accepted my documents so why they holding my money. Avoid if you can. I’ve reported them to IBAS and I’ve contacted their regulating company
Janina Pigwa
26 March 2023
Comment from uk.trustpilot.com
SCAM! HOWEVER 8 HOURS LIVE STREAM, 1653 VIEWERS WILL ALREADY STAY AWAY FROM THIS SCAM. I'll call my lawyer tomorrow and will write MGA about it. They will get the best marketing from me. I promise.
Thomas Popiolek
17 March 2023
Comment from uk.trustpilot.com
Mrplay does not honor promotional offers, despite the many attempts at contacting customer support and sending multiple emails. This is now the second time, they have done this! I received a promo offer to bet £10 on the Cheltenham races, to receive a £10 free bet. Have still not received the free bet. Mrplay is aware of what they are doing, but they don't really care about honesty!
mrs willows
15 March 2023
Comment from uk.trustpilot.com
Signed up to do the bet 10 get 10 freebet. token was added but doesnt activate. Customer service were polite and offered solutions, none of which work. 5 days later still cant use the bonus. V Poor website and a company that doesnt want to honour thier offers.
John
11 March 2023
Comment from uk.trustpilot.com
I opened an account, but after reading reviews about customers being double charged and waiting months for withdrawals. This is the only UK online casino I've visited that charges you to deposit funds and withdraw. So you've realistically lost about 5% before you even start.
thomas haggan
11 March 2023
Comment from uk.trustpilot.com
What an awful site, probably the worst I`ve ever been on.
Sb
07 March 2023
Comment from uk.trustpilot.com
Excellent customer service fast withdrawal and awesome gaming
peter johnson
27 February 2023
Comment from uk.trustpilot.com
Avoid at all costs. They charge you when making a deposit and also when you want to withdraw money when closing your account. I had issues using the website trying to place bet. There are much better alternatives.
LOUISE
11 February 2023
Comment from uk.trustpilot.com
I wanted to give a review, because I got a fright when I saw all the negative reviews here when I was waiting for my payouts! I played twice here this week where I had two very good evenings.On the first evening, I had 3 relatively high cash outs from Live Casino games. I did also send in my ac verification while impatiently waiting, even though it wasnt requested! I spoke to live support who were very helpful and quick to respond, with their information on process times etc.The money was in my bank ac the following morning. I had left a small amount in my ac to play with & that evening, I won a decent amount again. This was in my ac again the following morning by 10amOnly downside is that they charge a small fee when depositing / withdrawing. Luckily my winnings voided the fee for me. Note that if you're cashing out over the weekend, it won't get processed til Monday!
Mark Hodsoll
08 February 2023
Comment from uk.trustpilot.com
Not recommended.Here's why....They charge you to deposit money into your betting account.No Best Odds Guaranteed...when on live chat to discuss, the agent said "we don't offer it because the odds change" 🙈Website is poor.... lagging is seriously bad.Not for me.... and shouldn't be for anyone else either.... AVOID!
Mark Hodsoll
08 February 2023
Comment from uk.trustpilot.com
Not recommended.Here's why....They charge you to deposit money into your betting account.No Best Odds Guaranteed...when on live chat to discuss, the agent said "we don't offer it because the odds change" ?Website is poor.... lagging is seriously bad.Not for me.... and shouldn't be for anyone else either.... AVOID!
Gaz
07 February 2023
Comment from uk.trustpilot.com
Please stay away from this site, they will ask you for documents to upload, once you do that they will then start asking for a selfie holding id. It doesnt matter how you take it, they will ask for it again and again. making up new excuses as to why they cant accept it.
Dale kelly
22 January 2023
Comment from uk.trustpilot.com
Unbelievable Jeff.I bet on napoil -1.5, they won 2-0 and bet settled as a lose.Day light robbing
Alexsandar
13 January 2023
Comment from uk.trustpilot.com
not only they never paid 20 ... byt they blamed me in money loudnering as well... because of 20 quid that i won... please never bet with this
Alexsandar
12 January 2023
Comment from uk.trustpilot.com
they never paid my winnings 20 :D just 20.... so dont sign up with this, if you win big you will regret it :D
meowmix mixmeow
09 January 2023
Comment from uk.trustpilot.com
I've played alot and put alot of money on this site usually 50 to 100 at a time especially when I drink I blow cash 10 depos a night and this was happening alot I'm a roofer and a degen and I make good money so anyways I needed up hitting big max cash out and it's dam never impossible to ever get them the documents they want and it's always something and stalling well me being a degen will keep playing ... But listen as my balance kept going down I managed to hit even bigger now a have a max cash out waiting plus another 3 grand this is all off a 50 depo. Support was helpful but frustrating but I stayed calm and get them what the were asking for as the balance grew the support stopped answering and now I can't even log in . All these other reviews must be fake out there because I see it's high else where . I'm really frustrated because I wanted to use that money to treat my employees and take my gf on vacation we booked vaycay immediately thinking ofcourse they will pay . THEY WILL NOT PAY ESPECIALLY WITH A BIG WIN . this is the third site I've won on big and haven't cashed out this site should be shut down
Mary Davenport
17 December 2022
Comment from uk.trustpilot.com
I don't understand all the bad reviews on here my experience with Mrplay has been good, good selection of games and betting part is straightforward,I found customer support fairly quickly and explained things well, just uploaded my documents very quickly verified would recommend Mr play
Gary
14 December 2022
Comment from uk.trustpilot.com
Worst slots I have played, and I have played a few .... . Please everyone do not use this site as you will be seriously out of pocket ....stay clear .
rob white
12 December 2022
Comment from uk.trustpilot.com
i am having the same withdrawal issues at alot of people. does anyone have any information about the gambling commission who i can contact. i am getting blanked and ignored. The worst service i have ever seen. STAY AWAY EVERYONE. ABSOLUTELY AWFUL
Lee Mark Mackelcken
10 December 2022
Comment from uk.trustpilot.com
I've had £650 in my account since 24th November my bank keeps declining my money but when it bounces back to mr ripoff it doesn't even show so I can add another card I've been on this site for 2 years same account and same old crap went to withdraw OH WE NEED SOME DETAILS ime RAGING and still unresolved CORRUPT
Lorenzo Vallazza
24 November 2022
Comment from uk.trustpilot.com
Limits winning accounts, charges deposit fees, NEVER bet on this website!
Nosher
20 November 2022
Comment from uk.trustpilot.com
Please help meI have a gambling problem and they wont close my account.Instead they keep sending me txt msgs with free betsPlease help
Nosher
03 November 2022
Comment from uk.trustpilot.com
I cant close my account as I have a gambling problemThere is no contact email Please advise
shaun
29 October 2022
Comment from uk.trustpilot.com
Absolutely bent.. make up excuses when you try to get your money out more documents then resend them etc .. MRPLAY more Like MR NO PAY !!
Tony
13 October 2022
Comment from uk.trustpilot.com
Scam! Stay away, they do not honour half the promotions and staff pretend they dont know about what promotions have been sent out. So t waste your time
Sandra Ogle
13 October 2022
Comment from uk.trustpilot.com
Worst ever online casino i won $2000 i sent my documents and no reply i tried chat but same old story over and over i don't think i will see a cent don't trust this site at all stay well clear.mr play casino u rip offs
Jennifer Adeline
25 September 2022
Comment from uk.trustpilot.com
I tried to withdraw my account balance and then I got a call from my bank that somebody is trying to stole and withdraw money from my personal account. And after checks, it was them, they tried to steal my money and then deposit it back to my account, fu**ing skumbags. So i immediatley contacted them and argued 4weeks for my withdrawal request but nothing. They will just close your account and, lie that you violated their policy or something stupid. Just stay away at all costs urgent !!!!!
Lorna Lynnor Aves
23 August 2022
Comment from uk.trustpilot.com
Disgusting disgusting disgusting Most sites you win when you first joinNot this one it grabs your money straight awayHave more sense than me and STAY AWAYPlayed the same game for 8 hours straight 900 down3 bonuses altogether and as soon as you get it- takes it back.No consistent winsThieves
stephen tague
19 August 2022
Comment from uk.trustpilot.com
Terrible siteBuggy laggy and they make you pay on deposits and they take money on withdrawsAvoid terrible
Claire Bryce
14 August 2022
Comment from uk.trustpilot.com
Mr play site is rigged when you win on a slot the game freeze's and your unable to collect or gamble your winnings.customer support are robotic and no help at all.they won't admit to being at fault at their side .would avoid this site at all cost.very unhappy customer
Tony Greenwood
12 August 2022
Comment from uk.trustpilot.com
Had a £50 winning bet settled at £45, impossible right, the return should have been £125. 10 days later they are still reviewing, it’s excellated up apparently. No customer service and hide behind standard answers on Chat,Next stop gambling commission and press, principle involved, what if they over paid, don’t think they would allow me to review for a couple of weeks. Odds are also lowest online
Alex Isacenko
24 July 2022
Comment from uk.trustpilot.com
Fraud website with fake promotions, the same for their network. Terrible support also. Do *not* sign up.
Dan b
02 July 2022
Comment from uk.trustpilot.com
not a scam site at all, i got my welcome bonus put 25 down and walked away with 1700. i paid via debit card for my deposit and withdrew to my debit card which took only 2 days to come through!
Nathaniel Gillhespy
01 July 2022
Comment from uk.trustpilot.com
definatly a scam company give you a bonus split over 5 days then day 2 tell you its not the offer you was give iv closed my account and will stick to reputable sites ie betfair ladbrokes etc avoid at all costs rtp is fake lucky if i had a single win of a spin
George Wood
30 June 2022
Comment from uk.trustpilot.com
No sort of compliance going on here with the UKGC. Not sure how they are even licenced tbh
Paul
14 June 2022
Comment from uk.trustpilot.com
I deposited 50 from my paysafe account money came out my paysafe account and never went in to the mr play they then closed my account and Ive still not had my money back
David
10 June 2022
Comment from uk.trustpilot.com
First class service! No problems with withdrawals what so ever,money in my account within 24 hours
KaibZ
04 June 2022
Comment from uk.trustpilot.com
Worst gambling site by far they wont pay you and close your account the owe me $2000 i withdraw the money failed and they closed it worst site ever guys dont join mr.play site
Liam Pa
12 May 2022
Comment from uk.trustpilot.com
The welcome bonus is not honoured, you need to live chat everyday to get the free spins you are promised, when on live chat, the staff try to tell you that you need to deposit again! They also showed me t&cs of a different welcome bonus and tried to pass it off as the one they advertise, basically false advertising to get people to deposit, then try their hardest to not give you the bonus spins. Terrible experience after only 1 deposit.
thomas jones
07 May 2022
Comment from uk.trustpilot.com
placed my first bet today and was promised a 10 euro free bet once i placed my 1st 10 euro bet, after waiting a while the free/bonus 10 euro bet never arrived into my account, when i questioned this i was told they dont offer free bets. mr play are crooks and gangsters, they should havr there license took away from them. they are beyond a joke. i would give no stars if i could
Will
05 May 2022
Comment from uk.trustpilot.com
SCAM! Playing live roulette, placed a 75 stake spin, message appeared saying "bet was too late, contact customer services" . I would have had no issue with this if they had returned my 75 stake however the money is missing. Reported issue straight away and was told it would take a couple of days to resolve. 28 hours later, no response from the "relevent department" and I am now being told that it will take 15-20 days to resolve. AVOID AVOID AVOID, will be writing to IBAS
Jody Gray
03 May 2022
Comment from uk.trustpilot.com
Unpaid bonuses, winnings. The chat operators lie like it's their native tongue. Do yourself a favour and avoid 'MrPlay', they are lieing, cheating scumbags and will steal your money. You have been warned!.
Ryan Hewitt
15 April 2023
Comment from uk.trustpilot.com
very bad and fake casino . only few slots managed to bonus and payout was ok, but they use evolution gaming which is just the most rigged cr@p there is on earth. So i would give only 2/5 because they only have this fake evolution and nothing else.
very bad and fake casino . only few slots managed to bonus and payout was ok, but they use evolution gaming which is just the most rigged cr@p there is on earth. So i would give only 2/5 because they only have this fake evolution and nothing else.