Matchbook Review

Extremely helpful and respond quickly shoukd you have any issues. And offer some great bet combinations

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Really good bet exchange. My favourite bit about Matcbook is their unique Enhanced Specials which provide a lay market to adhoc boost markets created by bookies, I.e. player X to have 1 SoT boosted to 2.0.

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Excellent odds on this exchange. They also have additional markets that other exchanges don’t cover. Great customer services too.

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I find Matchbook to be a really reliable exchange, they have a solid, easy to navigate website and app, have competitive odds and seem to be growing all the time. I use them as my main exchange and am really happy with their service.

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Good commission free site for both betting and lay betting. Easy to use.

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Solid exchange. Any issues resolved quickly which is what you look for.

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Great customer service and listen to customer feedback.

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Quick and helpful response

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Well pleased does what it says on the tin.

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excellent site and best exchange I’ve used

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Easy to deal with and competitive 0% Commission for some affiliate sites. Very efficient at dealing with queries and requests. My now favourite betting exchange

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I’ve made £330 in almost a month, never done anything like this before. Had a few mistakes but the live chat has helped to correct them. Top tip, read instructions more than once, and make you lay the bets with the exchanges. Not back

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What a nightmare to try and sign back in to an account I had not used for a while!! I closed my original account and started again as they requested a massive amount of personal information which was ridiculous just for using my account again. They would probably sell this at some stage!

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As a matched bettor this was my favourite exchange and the only one I’d used. Around two years in they sent me an email for some additional information as part of enhanced due diligence which was copies of bank statements and screen prints from my other betting accounts showing net deposits etc… at the time this made perfect sense to me, they’re just checks to prevent Fraud and Money Laundering etc… So I provided the information immediately. They asked for some additional which I provided and I genuinely thought nothing else of it. Then an email arrived to say my account has been closed, no option to appeal and they can’t tell me why. Clearly I failed the enhanced due diligence but as a low level matched bettor who sent all evidence over to prove this, I’m at a loss at how they decided that I’m a risk. Either their enhanced due diligence processes are not fit for purpose, or the agents processing cases are not doing their job correctly. Its a shame because its a good exchange but if I were you, I’d just save the effort and go straight to BetDaq or Pocketbet who also offer 0%.

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A well run exchange with good support and very little downtime. Liquidity is improving all the time and has surpassed the likes of Betdaq which is promising and are 2nd only to Betfair. Free API usage along with this makes them a top recommendation.

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Resolved quickly

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Opened an account a while ago used now and again.Logged in today deposited went to play slots “user blocked” pops up, go on chat and advised i will get an email to unblock me but couldnt give me a timeframe, i withdrew my deposit which was approved then got an email within 2 minutes saying my accounts fully active, go back 10 minutes later and my account is now closed. Shambles of custoner service but at least i got my deposit back

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Very helpfull and efficient with a positive result following my discusions.

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Very good customer service and website! Would recommend it for your betting needs

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So easy to use. The staff on the live chat are always very knowledgeable

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You listened, gave me time to think about my decision and we’re quick to respond

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This is based on an issue I had recently which was resolved really quickly and efficiently. Really good customer service.

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Good prices, website, and customer service.

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What can i say about this amazing company.Great odds,good and fast customer support and easy app to use.I am matched bettor and had my documents reviewed from Kieran and everything was amazing and smooth.Highly recommend!

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Great service, great company

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Decent exchange but not as good as Betfair as fewer markets, worse prices and fewer offers. 2 stars because despite their claim of 30x wagering requirement on their introductory casino offer it is in effect 60x. Their terms and conditions are very clever to hide this fact. I would advise any customers to avoid this offer and keep your money in your pocket.

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Matchbook’s customer service team is one of the best in the industry. Professional and efficient!

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Excellent exchange with a responsive support team. Any issues swiftly resolved and mostly open to adding enhanced market specials which are very beneficial! Great partnership and integration with oddsmonkey too which saves lots of time when placing lay bets.

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Best betting exchange site

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Great customer service when needed

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ALL THEY DO IS MESS AROUND WITH UR DEPOSIT LIMITS. HORRIBLE CUSTOMER SERVICE TO WHO SEEM TO HAVE NO IDEA WHAT TO DO. PLEASE DONT JOIN THEM IF U HATE BEING MESSED AROUND AND WAITING FOR CUSTOMER SERVICE TO RESPOND. 0/5 IF I COULD

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After a take a break period matchbook didn’t allow me to deposit. So because I’m a responsible gambler it might be they don’t want your business?Will complain to gambling commission. In my opinion this is a sinister twist on new legislation. Also…are all these 5 star reviews for real?…come on….

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Personal (no AI Chatbot) helpful and effective customer service. Rare these days

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Great site only issue I like the in play market on the football it’s very limited ones with no green market you can’t even access the marker which is awful to lay out its win or loose which the exchange is not about that

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Very bazaar system. I think they’re quite behind the times. I really don’t reccomend them. AVOID.

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What a mizerable piece of $%@# of a page, look at the reviews, they look like they are all paid or written by their employees…Someone said below there is plenty of liquidity, yeah in my ass there is, sure on really big matches you’ll find indeed up to 1 mil euro, but on smaller regular matches a lot of the times there is nothing, test it yourself!And I saw a lot of good thing about customer service, but also saw the name of an agent I dealt with, Ryan, what an incompetent and laizy guy man…i asked several questions and always got a partial answer, had to write again and again with each question in part until I couldn’t take it anymore and made a complaint under his name. You think anybody apologised for his behaviour? Nope, i can post all screenshots of the conversations if necessary, no problem. Mizerable! Will never use it again! Look for better options and if you can, always go for Betfair…

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Very reliable company. You will have to confirm that you’re a real person. They’re very keen that you only bet within your means.

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Prompt response to request and addition to 0% commission. The site is easy to use and well set out

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Great exchange which is easy to use. The customer service team were helpful when assisting with the queries I had.

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This is a very good site loads of information easy money movement never had any problems.

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My query was answered quickly and my problem addressed without any trouble.

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By far the best exchange for Matched Betters. Always plenty of liquidity. Great customer support and a very stable exchange. Enchanced by zero ( just need to get bigger bets on there!)

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great layout , wonderful customer service , Reliable exchange, easy to find bets/games on search option. overall a stress free experience . Recommended!

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This is a very useful exchange, offering highly competitive odds albeit on a smaller range of markets than some.Matchbook Zero in particular is excellent.

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Very quick response compared to other live chat services.Dealt with my query promptly and had the matter resolved as requested.

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I’d like to say, as a relatively long term player, I am totally amazed at how fast bank transfers go after i request, some are instant. I get emails asking me if i’m ok with betting losses, which overall i’m up, but I think is a good thing they keep an eye on loses as a responsible site. Overall, I think they are a solid, fair company and with the fastest deposit and withdrawal speed, wont be going elsewhere….

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Customer complaints were very helpfulThere was a mix up with a promotional offer. Initially I was told that my sign up offer had to stay in place, but the person spoke to a manager who agreed to rectify the mistake

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Easy to use, reliable website Wide range of markets

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Superb customer service and great odds and offers

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I am giving 5 stars because their website is very fast and easy to navigate. The odds are higher compared to the other bookmakers. I have improved my play using their platform.

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