Betway Review

Absolute shambles of a company. I signed up, deposited with no problems, then placed some bets and withdrew my money, which was very quick. Placed some more bets, no problems depositing, then I withdraw and now the problems start. I got sent an email asking me why have I deposited money and not placed many bets and withdrew my money? Didn’t think anything of it and waited for my money. Now been waiting over 7 days so contacted customer support which is a nightmare to get hold of a live agent! When I finally get though, I’m told you withdrawals are on hold because you didn’t reply to the email sent to you!! No where in the email did it mention if you don’t reply your account goes on hold! Have now sent the reply which I find intrusive, and asked when will I now receive my withdrawal money and get told it’s been referred to another department. How long will it take? Oh sorry can’t give you a time have a nice day. Think I can see me having to get legal advice here as reading the other comments this company sounds very suspect and how they get to sponsor big premier league football teams is worrying. Avoid

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REALLY I DO NOT HAVE WORD TO EXPRESS MY FEELING WORST SERVIVE BY BETWAY.. I DES MONEY ON 25 MAY 19500..MY MONEY WAS DEBIT FROM MY ACCOUNT NOT CREDIT IN BETWAY..AAFTER SENDING ALL DETAILS UPI . IREC A MAIL ON 27 MAY TILL 3 JUNE I GET TRANFERS MY ACCOUNT..TODAY IS 9 JUNE TILL NOT REC ANY FUND..TODAY BY LUCK I GOT CONNECT IN LIVE CHAT.. THE GIRL CHAT WITH ME GIVING A REASON THAT PAYMENT DETAILS U SEND US WAS IN SCREEN SHOT NOT IN PDF FORMAT REALLY THIS WORST REASON I HAVE EVER HEARD THEN ASLO I HAVE SEND NOW PDF FORMAT PAYMENT TRANFERS DETAILS HOPE TO REC TOM MORNING.. OR WILL HEAR MORE STUPID REASON

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For all the people who use or are thinking to use BETWAY.

Hello everyone. I need to tell everyone how this site works. I had deposit around 90 euro's here. I have a verified account here and given my documents over. I won 684 euro's on the 02.06.2021.

I decided to withdrawal it right away back to my credit card. I talked before to a guy in the costumer service named Ryan to check how long I would have to wait for my money transfer, and just if everything was good overall and avoiding issues.

He said: "Yes, everything is fine, you don't need to worry at all". And stated this is the best betting site in the world. The money should arrive on Friday or at least next monday.

Sunday I get an email there is a mismatch in my name (account name) and my credit card. Please talk to the costumer service and provide documents. The so called mismatch was that my father name wasn't included in my account. I quickly provided the documents for them to show that, a picture of my visa card (front side and back side) and a bank statement of the usage of the card.

I send that docs on monday morning. Then I was told that I should wait max 48 hours for a review of the documents. Let's make that clear that I am the only one in the world who has this name, and that is both with your two first names and my father name. So the so called mismatch case was never a case. Just a tactic they use to hold your money. Now it's been more then 55 hours and the bank team haven't done anything. The time frame they tell everyone to respect is not even respected!

I have never seen as bad costumer service all my life, and reading over the complaints here show you exactly how they work here. I feel like there must be something done here, because as I see here the complaints here are real and it seems to me this site must be investigated. Bare in mind that this is on of the sponsors of West Ham and other big teams in Europe.

I see people need to use other websites or even lawyers to get their money back here. The costumer service does nothing at all, and can't even reach out to the bank member team! All they say is, we are sorry for your experience and have a nice day.

This is the last day I will be patient here, and luckily I have all the conversations screenshot, and the proofs to follow through my case. Every advice you can give me, I will take a look. But it's clear to me that this site needs to be investigated.

It's not the first time that they have been founded guilty here and probably not the last time.

OVER AND OUT.

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Totally Fraud side. If new user avoid betway totally fraud side. deposit is so simple & fast but is nightmare.
if you want to loss money betway is best otherwise just AVOID

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As an Indian customer, I do not recommend Betway because of the poor customer support in case your money gets stuck, even tho the betting platform itself is good.

I have been a customer of Betway for few months and everything was working fine, but on 11th April 2021, I did a deposit of 11,500 INR via UPI, and it did not get credited due to an error. But the money was deducted from my account. Since then, I have contacted customer support about 30 times and they have not resolved the issue still. I have sent all details, including UPI transaction ID, bank statement and other details. They keep escalating it to their team and keep telling you to wait. Once the wait period is over, they tell you to wait more.

Plus, I have no idea why Betway doesn't understand the way UPI payment system works. If you deposit via UPI and payment gets stuck, chances are it's lost forever. Betway doesn't know that you can't directly refund it, it has to be done manually. They think UPI is similar to net banking, which is wrong.

It has now been over 2 months, and they keep telling me to wait. It's really not that hard to check my account and bank statement, and either return the money or credit it into my betway account. But they do neither. Betway doesn't deserve any of your hard-earned money, there are way better betting alternatives. They do not care about your money and are quite a lazy company that won't go the extra steps to help out a customer in a desperate situation. They have lost me as a customer now and I will not be making any more deposits here. The customer support is useless and does not have power to do anything, they keep saying they'll esclatae it, that's it.

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Steer well clear. I've been waiting nearly two weeks for a regular withdrawal of funds. They claim to have emailed me asking for documents, however, no emails received and I've had to chase on their automated live chat every day to find out an update.

They have been asking for statements, proof of income (?! for a withdrawal), address confirmations, etc. All things I've supplied before when signing up to the site. Never the less, I sent back across statements, driving licences, council tax bills and numerous utility bills. Nearly two weeks and the documents are "under review" still. To top it all off, they have no customer service phone number, all of their chat is automated and even when you get a human being, their English is poor and they have no power to chase progress.

I think they might be in financial difficulty and are purposely delaying legitimate payments. They are a complete scam, steer well clear and go with a legitimate betting company with a customer service function.

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Hi I am from India. And I had many questions in my mind about withdrawal. And I have long talk with customer support. But after I read every review I feel that everyone have same problem about withdrawal. Tnx everyone I loss some money but it's good that I fell early that they are not giving money withdrawal I will remove this app and also i will tell who is new in batway I tell them stop playing in batway it was my biggest mistake and batway broken trust of people soon they will close from India.

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My money hasn't gotten back
I got a call from betway to provide bank statement to their support email. But that email doesn't work ,it just that "we no longer actively monitor this inbox" Its almost 17 days since my money is deducted from my account and yet its not refunded . Please give my money back .

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this is fourth time Ian writing about Betway and their namesake support which is bogus .I have posted my issue several time ,they asked me to send my detailed of transaction and I had given them my dn

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Is there anyone who has got money back who deposited through UPI ?
My suggestion for all will be to deposit through netbanking all the time because you will get refund for fail deposits only if you do it through netbanking .
Failed UPI deposits are never refunded even after continuous chats and emails .

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Just wanted everyone to know to avoid this company, have tried this for over a year now and have found so many glitches, lost count of how many times I was unable to cash out when betting on football especially. They deliberately disable the cash out function on the app especially when you are waiting on only one team to win. I’ll keep my money in the bank instead of throwing it away to these people.

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The customer service is painfully slow and dim-witted, repeating questions and not listening to my problem effectively. They take ages to withdraw your money and put it into your account. There is no "My account" page on the website to manage account settings which is very strange and the website in general is difficult to navigate.

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I withdrawaled $1450 over two weeks ago and still haven’t received it, I get told the same as everyone else and it’s starting to get very anoying

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I won some bets during March and I have made a request for a withdrawal from the 10th of March. Today 7/6/2021 has still not been proceed. I have contacted them multiple times but what their customer service says is "operations team is reviewing your account and they will contact you soon". They've never called me, they've never sent me an email. Just delaying the payment for no reason.

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I tell all people who trusted on betway this one of the worst and cheat betting site the support staff is very bad and queries the always told me wait 24-48 hours and I list my 30000 INR I deposited via upi the amount is deducted my bank account the agent tell me send PDF bank statement I have send many times and no response from email I written many emails to betway support they didn't give any response they blocked my email so I told them all people who trust betway the issue is not solved they round the circle to send bank statement, wait etc thing tell and your money will never back
Please alert this site you please don't waste your money and time

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My deposit is still yet not recieved.
My betway username :sanrocks012 .On 23rd may i made deposit in my betway wallet of 2000 INR through UPI but never get added in my wallet and my money has been already deducted from my account . And today it's been approx 16 days and money is still not yet received . Betway contact us just told to wait more … please look to it . I m getting worried day by day.
My transaction ID is 114320071649
My UPI is : reign488@pingpay

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Being a customer of Betway since last 3 years from India I have decided to share my experience.
Betting odds, platform, offers and colors are excellent. But the main issue is- Till we are wining small and cashing out in small amount, everything is charm. Once a large win or large withdrawal happens, a reverification occurs on Betway or it put on a hold on fund and account as well.
Never deposit via UPI. If UPI transaction doesn't get credited in Betway then 99% money will be lost. No returns and no credit, whatsoever we do to solve it. The customer support is Dummy. They do not have power to act. In most cases they will escalate the issue and again a long, never ending waiting period starts.
Now , Betway evergreen non existent support email never reply and just says this email address do not get monitored.
Well currently my money is stuck in Betway payment processor since 26th May. It is just 1400 Rs and my issue is on escalation by the support but no help yet. I have already asked about the transaction status from the Betway payment processor I.e. Airpay. AirPay confirmed the successful settlement of the funds in Merchant account but no help from Betway yet.
The FB page says- we have a backlog of issues, so, it is taking time.
So it is time to say Goodbye to Betway.

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Hello Betway,

My account has been debited but in betway balance it is not showing.

Below is the details.

Login id : Jethwa1988
Payment done as per below.
On 22/05/2021 – INR 1800 debited from on 22-05-21 22:33:42 IST at UPI/P2M/114222262608/AIRPAY/ICICI Ban/co Kindly look into it and revert .

Thanks and regards,
Nilesh

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Hi
I deposited in betway 40k and 500 rs both of the transaction successful from mt state bank of India. But amount not credited to betway account I was shocked.anf I immediately sent mail to betway support and manager they sent receipt and In mail they told they ll solve as we can soon..same time I raised complaint to sbi also . From bank side they told they will resolve in 10 days.. and I did live chat 2 times in betway they told that we will refund within 7 to15 days .I waited and I got refund at 6th working day..I'm happy that we can believe betway..thank you

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I have tried to deposit an amount of Rs 500 into betway account on 28th May 2021 username: chayansharma. It has been so embarrassing that even after the transaction was successful from my end it didn't show up in my Betway account neither it got credited back into my account. I have sent them mail @support@betway no response yet. Everytime I try to chat they ask me same thing every time what happened and how & in the end the resolution is wait for 2-3 days , then wait for 5-7 days , wait for tonight after that it will get credited its like they try to get rid of me.

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Works fine for me. I was able to cash out after some winnings.

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So bet Patrick Cantlow as leader of the Memorial Golf tournament after 2 rounds. He was joint leader yesterday after 2 rounds. They have waited until after 3rd round declared it as a loser? No live chat no telephone number found email on google. No response yet. Pretty useless

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I played bet of $500 and my account debited and I won that bet but never get credited for that. I have enough proof for that also I have chat history with chat representative as they trying to make me fool.
Now just give my credit back that is mine or next week I am going to sue this company for cheating and frustrating me. I have all the proof.

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Edit: 05.06.2021

The comedy continues!

They asked for my contact information 2 weeks ago, of course no one called!
They asked for my contact information 4-5 days ago again and of course no one called!
A big problematic company, do not become a member, do not deposit!
I'm suing them for all the problems I've had!
We will do anything, everything, until their license is revoked!

Edit: 03.06.2021

Today I couldn't wait and talked to live chat and for the last time I gave them 1 more day, they said we can't get back to you, we can't give you a date!

I'm filing a financial and moral lawsuit tomorrow, and I'm also applying to the Gambling Commission for the cancellation of their license! We will also apply to the consumer court because they are against consumer rights and they do not return within the time they have stated in writing!

Stay away from this company and seek your right!

Edit: 02.06.2021

It's truly incredible! They don't respond, they don't answer my e-mails, they asked me for information from here to reach me, I forwarded them, they neither called nor sent an e-mail! They haven't been able to send a report for exactly 2 months, they don't answer the questions I asked and which I have a legal right to. They said we contacted the game company weeks ago, I said prove it to me, they didn't answer him either!
I loaded 25 pounds to try the system today, I wasn't even make 25.10 pounds, just like any other days! So the RTP rates they wrote are not correct either! I even wanted to know my RTP percentage, they couldn't even give it! They are officially kidding us, earn time, not help and this company is serving in this country with a license in hand! I'm posting here again! My lawyers and myself with all my strength will do everything in my power to show what they are doing and reveal what it has done to customers in the written and visual media!
They have no right to victimize people like this!
We're reaching their CEO, Anthony Werkman, tomorrow and we'll tell him everything and later we will send our case to Gambling Commission, Guernsey and Westminster Court!

Just because they are against consumer rights, this shows that we are right! This country has the Customer Right Act! There are articles where you are sentenced to do everything you say in writing!

Edit: 01.06.2021

Let me tell you about the last situation I experienced while recording the spins for legal process!

Dragon's Fire game, I'm in the Hourly Jackpot process. I played with 1-2 stakes, hundreds of spins free spin did not come, and the last 25 seconds to Hourly Jackpot given time. And what happened? Free spin came and my chance to win an Hourly Jackpot was lost, and the Jackpot was awarded with 12 seconds remaining!

This is a really amazing site guys. I have the last records and I am preparing to legally seek my right! Not related with win/loss, for their system errors but I want you to all learn and see my experience! Also they send me message and wrote send us your information for my last comment and we will contact you! I've been contact and writing to them for months! Look at this! We deposit money in this company and played a game, such a shame!

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Main problem:

I was playing Jackpot game at the end of March – the beginning of April, my game was closed 2 times, the application logout and returned to the main screen. I immediately ran an internet speed test and asked my service provider for the speed report for that minute. My internet was not bad, it was very fast, I even took a screenshot. When I came back to the games, I saw the Jackpot given both 2 times. I said prove me this to Support, prove that I wouldn't win if I played. Not even one person answered. Then I asked for a report, my RTP rates, and a detailed report of the 2 different games that I mentioned daily on April the first week. They said we will send you a report within 30 days. What do you think they sent at the end of 30 days? A white page, a blank page, on the bottom right, the total deposit amount I deposited until that day !!! Can you believe it? Inconceivable !!

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Three time i deposited to betway and fund was not reflecting in my betway account although debited from Bank account.whike chatting with customer care they have standard reply will be refunded in 7-14 days but nothing has been refunded so far.
You will be loosing precious customers like me if you continue this way.
Please help sorting this out.

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Hello
My Deposit was confrmed from the back account but not into the betway account
Tried to reach Chat help and no success.
transaction number by betway was
12322164958.
Please reverse or credit the account

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Can someone contact me ASAP, I have just had an email from betway saying my personal details have been exposed and I need to change my password. I can’t even login now and phone lines not available, I’m just about to phone my bank and block any transactions going out to this company.

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Payin pending from one month, contacted several times..just keep telling your case is on priority.

Amount 48k
Date 8th May

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Been playing on Betway for 3 years, been up and down for last 2 months. All of a sudden this week I start heating up again. I go to Log-on today. Account Closed. No reason given, nobody to contact. Shameful!!
user: Nicarter24

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I have Added 15000 rupees to Betway account 5000 on 31st May 2021, and 10,000 on 4 June 2021. The Amount has been debited from my bank account but not in my Betway account.
Please check and Refund my money It's Too much Right Now.
My username is Rajan2405.

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Bad site stay away from it. It will rinse you off every penny.

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I have requested for withdrawal.Even after 30day I have not received my money.
User id: Harsha_nayak59

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I deposit money using upi(airpay gateway) and the money was paid rs 19500 on 25 may to them/Airpay but betway showed transaction unsuccessful i hace des slip details to betway team .I rec mail on 27 may that till 3june . i will get my refund but I didn't get my till now(10 days) please send my money tranfers in my account

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Worst service ever i seen!!…same problem money get deducted from bank but it is not showing in my betway account….worst coustumer service…they took almost 1 hour of my precious time…
Id name-zombie_

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Made a withdrawal on the 23 rd May till to date nothing deposited in my account.Unbelievable always the same answers my withdrawal is in the queue with the payments department.
Shall i file a complaint to my country Gaming authority where you're affilated.

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This is fake website I have withdrawn in April once and may once but as of now I didn't get amount from Betway fake website
Please don't deposit money here unnecessarily.

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I got a mail after giving a review, that my account has been reviewed and they processed my withdrawal and it may take 5-7 working days it's on 24-may they processed, and it's already more than 7 working days, still no amount credited to my account.. Fake words by betway.. Very cheap

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Hi my username is shreyas1995 and I had deposit INR 500 in my betway account through my upi but money was debited from my account but not credited in betway account. Pls help

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I am trying to get my money deposited back to my account and no one is calling or replying back to my messages. I want my 300.00. Since over 2 weeks I am trying to get a hold of someone and no luck. It's easy for betway to take the money when I deposited to my account but my withdrawal I don't understand why I cannot get my money back. I will take legal action if this is not sorted out.

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Edit: 03.06.2021

Today I couldn't wait and talked to live chat and for the last time I gave them 1 more day, they said we can't get back to you, we can't give you a date!

I'm filing a financial and moral lawsuit tomorrow, and I'm also applying to the Gambling Commission for the cancellation of their license! We will also apply to the consumer court because they are against consumer rights and they do not return within the time they have stated in writing!

Stay away from this company and seek your right!

Edit: 02.06.2021

It's truly incredible! They don't respond, they don't answer my e-mails, they asked me for information from here to reach me, I forwarded them, they neither called nor sent an e-mail! They haven't been able to send a report for exactly 2 months, they don't answer the questions I asked and which I have a legal right to. They said we contacted the game company weeks ago, I said prove it to me, they didn't answer him either!
I loaded 25 pounds to try the system today, I wasn't even make 25.10 pounds, just like any other days! So the RTP rates they wrote are not correct either! I even wanted to know my RTP percentage, they couldn't even give it! They are officially kidding us, earn time, not help and this company is serving in this country with a license in hand! I'm posting here again! My lawyers and myself with all my strength will do everything in my power to show what they are doing and reveal what it has done to customers in the written and visual media!
They have no right to victimize people like this!
We're reaching their CEO, Anthony Werkman, tomorrow and we'll tell him everything and later we will send our case to Gambling Commission, Guernsey and Westminster Court!

Just because they are against consumer rights, this shows that we are right! This country has the Customer Right Act! There are articles where you are sentenced to do everything you say in writing!

Edit: 01.06.2021

Let me tell you about the last situation I experienced while recording the spins for legal process!

Dragon's Fire game, I'm in the Hourly Jackpot process. I played with 1-2 stakes, hundreds of spins free spin did not come, and the last 25 seconds to Hourly Jackpot given time. And what happened? Free spin came and my chance to win an Hourly Jackpot was lost, and the Jackpot was awarded with 12 seconds remaining!

This is a really amazing site guys. I have the last records and I am preparing to legally seek my right! Not related with win/loss, for their system errors but I want you to all learn and see my experience! Also they send me message and wrote send us your information for my last comment and we will contact you! I've been contact and writing to them for months! Look at this! We deposit money in this company and played a game, such a shame!

———-

Main problem:

I was playing Jackpot game at the end of March – the beginning of April, my game was closed 2 times, the application logout and returned to the main screen. I immediately ran an internet speed test and asked my service provider for the speed report for that minute. My internet was not bad, it was very fast, I even took a screenshot. When I came back to the games, I saw the Jackpot given both 2 times. I said prove me this to Support, prove that I wouldn't win if I played. Not even one person answered. Then I asked for a report, my RTP rates, and a detailed report of the 2 different games that I mentioned daily on April the first week. They said we will send you a report within 30 days. What do you think they sent at the end of 30 days? A white page, a blank page, on the bottom right, the total deposit amount I deposited until that day !!! Can you believe it? Inconceivable !!

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Username – twistkill
On 29th May, I deposited 10k Rs around 10:50am from my SBI bank account. Transaction went through but it was not reflecting in my Betway account. Then I contacted them and they said that your money will be in your account in 7-10 days. I thought that it's fine and let's do another transaction.

Again I made a transaction of 20k Rs on same day around 12:27pm, again money deducted and not reflecting in my betway account.

Now I am not sure what to do as after seeing so many negative reviews about the same events happened to so many players. Chances of getting my money back seems slim with fake promises from Betway representatives.

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I deposited INR 500 in my betway account Unmukh2403 through my upi money was debited from my account but not credited in betway account transaction done on 27/5/2021 at 8.15 pm transaction id 137647 I contacted airpay helpline and they said they have refunded my money to betway on 29/5/2021 still money is not credited I had very bad experience using betway and I want my refund from betway or I will not recommend anyone to use betway in future

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First I gave them 5 stars
First I gave them 5 stars, but now I feel so embarrassed that I gave them this nice review. The reason I give them one star it’s very simple. I have been playing last month with Betway and my account always has been on profit. And I believe that they don’t like someone’s account to be on profit, my account has been locked up. After I had a call from responsible gambling team and we get this one sorted. I have agreed monthly limit on 1500. So once I logged in to my account I try to deposit all my monthly limit which I have set it. What happened I couldn’t deposit more than 740 pounds become Betway care for my financial situation 😬😬😬😂😂😂. Hey really guys, don’t get me wrong but this one seems to me funny. Anaway… best of luck for them. Let then always be on profit as always.

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It's been 9 business days yet I have not received my withdrawal to my account It's 100000INR and now they self excluded my account betway is like we can loose money how much we want but if we win they don't like us to withdraw our money this is how they do their service

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Now I am forget my money 3500 from betway..my money deduct from my account but not updated Betway account.then I asked too many times to send back after they did my account self excluded. Still 25 days money not come yet bloddy hell betway

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I tried to withdraw 100$ by etransfer, I received the etransfer but no password with it. This site has no live support at all that can help me, I tried calling emailing BOTH don't work, their live chat DOESNT WORK EITHER. There is no support for this trash site. They limit me on bets cause I win, complete scam. We need the government to start enforcing fair play on betting sites like this one. Horrible site, stay away. You may not be able to withdraw your funds like me.

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Betway deposit process sucks. Airpay confirms that the payments were settled to betway. But betway says rejected. Refunds are not made. Customer support is horrible. Emails doesn't even get attended. No one to get in touch.

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I am here to register a complaint against my refund. On 21st April my deposit has been successfull from my end but amount didn't credited to my Betway account. When I enquired the support team they told deposit was unsuccessful. It's been more than 45 days still I didn't receive my refund. I have contacted them more than 10 times but still didn't get proper response. The only response I am getting is your deposit is under review or we are waiting for feedback from banking side. I don't know what they're reviewing for more than 45 days. Such a worst backend team they have. Beware of this site guys. If it is successful no issue if not you won't get your money back and we have to beg them for refund.

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Opened an account, did the signup offer and before I could start doing any further bets got restricted!

This company doesn't want to have any customers.

Find a decent bookie and avoid these clowns.

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I recently joined Betway, played some games, won some, and lost some.

I did 3 withdrawals thus far but no money came into my account?

It's actually an awesome platform to play but I think the withdrawal process sucks. No online support as the live chat option just loads but doesn't open.

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