Betvictor PLAYER REVIEWS(3255)
Luke
05 December 2019
Comment from uk.trustpilot.com
Superb customer service from Katie and the rest of the team. The mobile app is easy to use, good bet promotions etc. Keep it up BV!
Superb customer service from Katie and the rest of the team. The mobile app is easy to use, good bet promotions etc. Keep it up BV!
Reply
jumppi jumppi
05 December 2019
Comment from uk.trustpilot.com
Very good service, the chat is very mature in their answers, very good bookmaker for sport betting , with good odds. If you want bonuses very good chat and a good experience bet victor is the place
Very good service, the chat is very mature in their answers, very good bookmaker for sport betting , with good odds. If you want bonuses very good chat and a good experience bet victor is the place
Reply
Himal Chhantyal
02 December 2019
Comment from uk.trustpilot.com
One of the worst site ever...I have lost huge money in this site , No bonuses guys avoid,avoid,avoid
One of the worst site ever…I have lost huge money in this site , No bonuses guys avoid,avoid,avoid
Reply
Phornthip
01 December 2019
Comment from uk.trustpilot.com
Tyson is very calm and full of knowledges. Answer every single question even some of them seems a bit silly. 👍
Tyson is very calm and full of knowledges. Answer every single question even some of them seems a bit silly.
👍
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Mark
01 December 2019
Comment from uk.trustpilot.com
Great site. Signed up and won over 1000 but due to wagering requirements ended up withdrawing 600. Quick withdrawal and was in my account within a few days. Thank you
Great site. Signed up and won over 1000 but due to wagering requirements ended up withdrawing 600. Quick withdrawal and was in my account within a few days. Thank you
Reply
Dan Orpin
01 December 2019
Comment from uk.trustpilot.com
Online chat was very quick and helpful.
Online chat was very quick and helpful.
Reply
Monika Krysinska
29 November 2019
Comment from uk.trustpilot.com
Great app and includes some of the non-league games. Spoke to Katie who helped me with few technical issues (thank you so much)
Great app and includes some of the non-league games. Spoke to Katie who helped me with few technical issues (thank you so much)
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Vikki
27 November 2019
Comment from uk.trustpilot.com
Spoke to Kieron he was very helpful and professional!!!
Spoke to Kieron he was very helpful and professional!!!
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Ian
27 November 2019
Comment from uk.trustpilot.com
Absolutely disgusting dishonest casino. Opted in to a promotion bearing in mind promotions are rare at this casino and they are now saying I didn't opt in when I know full well I did! I honestly can not believe how low a casino can go just to avoid giving a poxy bonus. I've closed my account now, far better sites that treat their customers better and offer rewards.
Absolutely disgusting dishonest casino. Opted in to a promotion bearing in mind promotions are rare at this casino and they are now saying I didn't opt in when I know full well I did! I honestly can not believe how low a casino can go just to avoid giving a poxy bonus. I've closed my account now, far better sites that treat their customers better and offer rewards.
Reply
Brett Ward
26 November 2019
Comment from uk.trustpilot.com
Spoke with Laxmi She was very well informed, polite and helped me resolve my issue
Spoke with Laxmi
She was very well informed, polite and helped me resolve my issue
Reply
Carl
25 November 2019
Comment from uk.trustpilot.com
The won't let me place any bets on horses because I had a winning streak that cost them a lot of money.
The won't let me place any bets on horses because I had a winning streak that cost them a lot of money.
Reply
Sheikh Papaa
25 November 2019
Comment from uk.trustpilot.com
I spoke with Maja and she answered all my questions in efficient, polite and friendly fashion. An excellent experience.
I spoke with Maja and she answered all my questions in efficient, polite and friendly fashion. An excellent experience.
Reply
Mike Smith
23 November 2019
Comment from uk.trustpilot.com
Very supportive and patient advice from Sarah. Much appreciated
Very supportive and patient advice from Sarah.
Much appreciated
Reply
Andreas Christoforou
21 November 2019
Comment from uk.trustpilot.com
great support
great support
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Ray Mcardle
21 November 2019
Comment from uk.trustpilot.com
Very helpful and polite on live chat; I spoke to Josh who helped me with all my queries in a polite and efficient manner
Very helpful and polite on live chat; I spoke to Josh who helped me with all my queries in a polite and efficient manner
Reply
James
20 November 2019
Comment from uk.trustpilot.com
I contacted BetVictor through live chat my query was dealt with in minutes by a very efficient and helpful lady couldn't be happier
I contacted BetVictor through live chat my query was dealt with in minutes by a very efficient and helpful lady couldn't be happier
Reply
Aaron Sanderson
19 November 2019
Comment from uk.trustpilot.com
Can no longer bet with them after 1 day There reply to stopping me betting on sports was a business decision due to fact won a few hundred I wouldn't recommend these to anyone if you win they will stop you using site
Can no longer bet with them after 1 day
There reply to stopping me betting on sports was a business decision due to fact won a few hundred I wouldn't recommend these to anyone if you win they will stop you using site
Reply
Rebecca Bennion
19 November 2019
Comment from uk.trustpilot.com
Keiron was very helpful on live chat.
Keiron was very helpful on live chat.
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Liz
19 November 2019
Comment from uk.trustpilot.com
Keiron on live chat was very helpful. Rectified my issue immediately and responded very quickly :-)
Keiron on live chat was very helpful. Rectified my issue immediately and responded very quickly 🙂
Reply
Jamie Daly
18 November 2019
Comment from uk.trustpilot.com
Spoke with Sue about verifying my account. An absolute pleasure to deal with, problem sorted within minutes!
Spoke with Sue about verifying my account. An absolute pleasure to deal with, problem sorted within minutes!
Reply
Angela O'Hara
18 November 2019
Comment from uk.trustpilot.com
After having an issue with my account, I contacted the BetVictor online chat team. Together the member of staff Katie and I reset the account and I was able to complete a transaction. All was completed with the minimum of fuss. Well done.
After having an issue with my account, I contacted the BetVictor online chat team. Together the member of staff Katie and I reset the account and I was able to complete a transaction. All was completed with the minimum of fuss. Well done.
Reply
Arnaud lemasson
18 November 2019
Comment from uk.trustpilot.com
Like any of this sites,corrupted ,rigged and adaptable.well over 20k and not a single decent win .people learn from my mistake and stay well clear.
Like any of this sites,corrupted ,rigged and adaptable.well over 20k and not a single decent win .people learn from my mistake and stay well clear.
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john bonadies
18 November 2019
Comment from uk.trustpilot.com
very good customer service
very good customer service
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customer
18 November 2019
Comment from uk.trustpilot.com
Katie - excellent customer service
Katie – excellent customer service
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Bob Nicholson
18 November 2019
Comment from uk.trustpilot.com
Sarah - excellent Service - thank you!
Sarah – excellent Service – thank you!
Reply
Jimmy Mckie
18 November 2019
Comment from uk.trustpilot.com
Sign up was easy. Sarah was very efficient in getting me fully signed up and giving me my bonus straight away. Looking forward to using the site.
Sign up was easy. Sarah was very efficient in getting me fully signed up and giving me my bonus straight away. Looking forward to using the site.
Reply
Omocan
18 November 2019
Comment from uk.trustpilot.com
This is based on the support I received not the app or the betting side. I had a logon issue and it was resolved very quickly by Tyron this morning.
This is based on the support I received not the app or the betting side. I had a logon issue and it was resolved very quickly by Tyron this morning.
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Robert Haram
18 November 2019
Comment from uk.trustpilot.com
Went on live chat explained my problem and with in minutes it was sorted fast and friendly
Went on live chat explained my problem and with in minutes it was sorted fast and friendly
Reply
Paul Robinson
18 November 2019
Comment from uk.trustpilot.com
Helen was very helpful - thank you :)
Helen was very helpful – thank you 🙂
Reply
Linda Seagroatt
18 November 2019
Comment from uk.trustpilot.com
Laxmi was very helpful - thank you!
Laxmi was very helpful – thank you!
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Luke
18 November 2019
Comment from uk.trustpilot.com
Good customer service experience
Good customer service experience
Reply
Rochelle Howie
18 November 2019
Comment from uk.trustpilot.com
Kayleigh was really helpful. Very good customer service
Kayleigh was really helpful. Very good customer service
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Matthew Engel
18 November 2019
Comment from uk.trustpilot.com
The company dealt with an issue sensibly and fairly
The company dealt with an issue sensibly and fairly
Reply
Ann-marie scott
18 November 2019
Comment from uk.trustpilot.com
Stevie was very polite and helped me out within 5 minutes
Stevie was very polite and helped me out within 5 minutes
Reply
Frank Christie
18 November 2019
Comment from uk.trustpilot.com
My helper Sue was brill
My helper Sue was brill
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Daniele Incerti
18 November 2019
Comment from uk.trustpilot.com
I had an issue with some bonus funds. Stevie was able to sorted it out in 5 minutes and he was super friendly. thumbs up for him
I had an issue with some bonus funds. Stevie was able to sorted it out in 5 minutes and he was super friendly. thumbs up for him
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Connor
18 November 2019
Comment from uk.trustpilot.com
My PayPal account has been used fraudulently by this company. Transactions totalling 100. I have since spoken with paypal who refused my dispute without an explanation given. I explained several times to paypal to provide an explanation how my account Can be accessed by a third party and transactions made to bet victor without my permission but they fail to answer this question raised. I have since raised the query to bet victor and they point blank refused to refund my money. This is theft. Their response was to put the onus back on me as a customer and contact the police. Do the police care about a measly 100 coming from a persons bank account. I do not think so. Do I? Well of course I do and this is why I write this review. Bet victor are scam artists!!!! I have since changed my passwords with paypal but will never have associations with paypal in the future, due to this issue. As regards bet victor, well then should be closed down.
My PayPal account has been used fraudulently by this company. Transactions totalling 100.
I have since spoken with paypal who refused my dispute without an explanation given. I explained several times to paypal to provide an explanation how my account Can be accessed by a third party and transactions made to bet victor without my permission but they fail to answer this question raised.
I have since raised the query to bet victor and they point blank refused to refund my money. This is theft. Their response was to put the onus back on me as a customer and contact the police. Do the police care about a measly 100 coming from a persons bank account. I do not think so. Do I? Well of course I do and this is why I write this review.
Bet victor are scam artists!!!!
I have since changed my passwords with paypal but will never have associations with paypal in the future, due to this issue. As regards bet victor, well then should be closed down.
Reply
Kev gilmore
18 November 2019
Comment from uk.trustpilot.com
Beto was fantastic on live chat, helped me quickly and efficiently!
Beto was fantastic on live chat, helped me quickly and efficiently!
Reply
Vincenzo
11 October 2019
Comment from uk.trustpilot.com
One star because I have bet five pound and you never give my bonus.
One star because I have bet five pound and you never give my bonus.
Reply
Lawrance
11 October 2019
Comment from uk.trustpilot.com
Easy user interface Good joining bonus Good variety of games and betting in one place
Easy user interface
Good joining bonus
Good variety of games and betting in one place
Reply
Eric
11 October 2019
Comment from uk.trustpilot.com
Amazing customer service, 24/7 Online Chat, Great bet varieties.
Amazing customer service, 24/7 Online Chat, Great bet varieties.
Reply
Jim Copeland
11 October 2019
Comment from uk.trustpilot.com
Just joined and was having problems with account verification, Sarah dealt with me and was uber patient. Sorted the drama an happy! TY
Just joined and was having problems with account verification, Sarah dealt with me and was uber patient. Sorted the drama an happy! TY
Reply
Riad
11 October 2019
Comment from uk.trustpilot.com
Quick and helpful
Quick and helpful
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Customer R Byatt
10 October 2019
Comment from uk.trustpilot.com
I had a problem with my first bet and contacted Josh who was extremely helpful and sorted out my newbie mishap!
I had a problem with my first bet and contacted Josh who was extremely helpful and sorted out my newbie mishap!
Reply
scott goodall
10 October 2019
Comment from uk.trustpilot.com
A like the layout of the website and the game available to play. They have offers on regularly, which is always a draw. Sadly, this is all tarnished by the withdrawal/payout process. Its been over a week since I requested a payout and still no money arrived in my bank. Everyday the withdrawal says pending. I have contacted then numerous times and each time they say there was an issue and they have to 'resend' the payout - which takes 2-5 days or 2-6 days which every one they tell you. So each time I wait the 5 or 6 days and nothing - then the process starts again - me contacting them, the adviser saying sorry we had issues, them sending the money - if they ever do send it. Its pathetic!! Its almost as if they do not want to payout!! From a very unsatisfied customer. I would not recommend.
A like the layout of the website and the game available to play. They have offers on regularly, which is always a draw.
Sadly, this is all tarnished by the withdrawal/payout process.
Its been over a week since I requested a payout and still no money arrived in my bank.
Everyday the withdrawal says pending.
I have contacted then numerous times and each time they say there was an issue and they have to 'resend' the payout – which takes 2-5 days or 2-6 days which every one they tell you.
So each time I wait the 5 or 6 days and nothing – then the process starts again – me contacting them, the adviser saying sorry we had issues, them sending the money – if they ever do send it. Its pathetic!!
Its almost as if they do not want to payout!!
From a very unsatisfied customer. I would not recommend.
Reply
P K
09 October 2019
Comment from uk.trustpilot.com
would just like to say that the betvictor team were so helpful and got things sorted for me. so a big thank you to Maddy and Rachel who were so nice even when i was a bit rude to them.so again Thank you's
would just like to say that the betvictor team were so helpful and got things sorted for me. so a big thank you to Maddy and Rachel who were so nice even when i was a bit rude to them.so again Thank you's
Reply
Jon
09 October 2019
Comment from uk.trustpilot.com
The cs agent was great but so many technical issues lately it's almost impossible to place bets
The cs agent was great but so many technical issues lately it's almost impossible to place bets
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stephen maddock
09 October 2019
Comment from uk.trustpilot.com
Title of your review Prices and offers good, service not so. Dog races cut off just before the off so you can't watch them. The reply when you complain is it's your fault, check your cashe and cookies! You watch for three minutes, it cuts out on the off and it's my fault! Also no help when you complain, and it always takes at least 3 days to get your winnings. At least three days, never any less than three days.
Title of your review
Prices and offers good, service not so. Dog races cut off just before the off so you can't watch them. The reply when you complain is it's your fault, check your cashe and cookies! You watch for three minutes, it cuts out on the off and it's my fault!
Also no help when you complain, and it always takes at least 3 days to get your winnings. At least three days, never any less than three days.
Reply
Eddy Bernard
08 October 2019
Comment from uk.trustpilot.com
Excellent service once again from the BetVictor team, with particular help from Kirsty. BV always know how to help and reward their customers and have never let me down in the past. Thanks again for your help
Excellent service once again
from the BetVictor team, with particular help from Kirsty. BV always know how to help and reward their customers and have never let me down in the past.
Thanks again for your help
Reply
Krishnav Khanna
07 December 2019
Comment from uk.trustpilot.com
Great customer service by Sue
Great customer service by Sue