Betvictor Review

Set up my account and sent my documentation off, came back all well in good. Took matter of hours which was impressive. Had a few bets and won £280. Went to withdraw it and they wanted more documents. I had already sent every piece of information that could’ve been wanted. Sent the documents off last Saturday, it’s now 8 days later and no response. Contacted customer support and they claim it should’ve been done within 6 days. I’ve emailed the relevant department 15 times and no response. Will be going to the gambling commission tomorrow and if they won’t help, then it’ll be to the small claims court. DO NOT USE THIS COMPANY. Shameful scam artists, will be making sure you get bent over backwards in court. Fraud at its finest

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Takes a while to get through to a human but anyi was very helpful once I did and sorted out my issue 👍🏻

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Rubbish site . So let me deposit 2k and when I done 1 more deposit due nothing returns they just block me saying im bankrupt, so maybe u need do verification before first deposit is made ? Rubbish anyway all spins dead even after lost money in end get 1 bonus game with stake 4£ with 8 spins and give me 0 unreal 😂

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Their welcome bonus is very good, and they give many free bets along the way. I haven’t had any issues with them so far.Bryce from the customer support team has been very helpful with me so far. He answered all of my questions very thoroughly. The other customer support members can do a lot better.

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I was positively surprised by customer service to deal with my query.I wouldn’t expect they sort my request easily and without problem or delay.Customer service made a great job.

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Very helpful by Mackie, early response and appreciate the as action taken.

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Excellent customer care trustworthy and fast withdrawal system one of they best out there

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I had a query regarding settlement of some bets. This was dealt with promptly, courteously and satisfactorily by Chris. I also found the messaging service very easy to use.

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I had a wonderful chat with Chris. He was really great in helping me out with my queries.Thanks for that.

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Wouldn’t recommend, you never win anything on the slots / casino games do not have a decent return rate and if you do win it’s no wear near what you have spent to get it

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Well at first I thought really highly of bet victor. Won a decent account. After providing details of my bank card, my withdrawals were in my account within minutes, which was great.But now I’ve had to use a new card and my previous card stopped working. I have to go through all the verification process. I csnt provided photo I.d as I don’t drive, and I don’t have a passport. Yet they were still happy to let me deposit nearly £80 before putting the breaks on.You can close both my account on betvictor and heart bingo (both owned by same company). As I’m not going to be able to send verification documentation that I don’t have. Any security concerns should have been highlighted when depositing with my new card. Not wait until you’ve already had the money from me. Should also state £80 and no decent return to even attempt to withdraw even if I wanted to. Close my accounts I’m done with you cowboys.

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Their ability to stop me from gambling and identify a problem gambler is second to few. I see they get very good reviews anyhow from ‘normal’ gamblers but from a safeguard point of view, they track IP addresses / e-mails / location / cookies / mobiles / addresses / names etc…and make it absolutely impossible to bet with which is great for me as I have lost close to 900k in the last 15 years betting resulting in acute mental PTSD and complete isolation.

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I won £500, sent in all required documents and they have just closed my account without explanation.no help on live chat no phone number to ring and no reply to emails. Avoid like the plague. I’d love to see these go bust. how cam the UKGC allow this to happen.

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One of the better online Casinos ,,All games are played Fairly and Honestly which is quite rare for an UK casino .i would recomend them for sure ,,High RTP on most games Etc Etc,,Sportsbook could have a better layout Though

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AVOID AVOID AVOIDDAVID IN SECURITY HASNT GOT A CLUEHilarious they have uneducated staff members They ignore emailsIgnore textsIgnore FacebookThey fob you offI gave the security team everything they asked forDavid has incorrectly advised they don’t accept documents via email when it’s contradictory to the website Also interesting my account was fully verified until I withdrew £9000 then this enhanced verification startedWhat’s interesting is according to the gambling commissioner’s they’re not allowed to ask for further verification upon withdrawalTAKEN TO IBAS AS CLEARLY THESE ARE INCOMPETENT I WILL GET MY MONEY SO KEEP MESSING ABOUT DELAYING IT.laughable that almost every review has the same copied and pasted responseAny decent retailer would individually reply to the customer and try and resolve the issues.

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The biggest thieves in the UK.all games on the site rigged.one thing you can expect from this site is scamm.Shameless dirty thieves.Highly recommend to avoid those scamners.Dont play on the site as winning I impossible.

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Mackie was quick and very supportive , great person to talk to , wish him all the best, Thanks again mackie

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Tried the casino put 40 in lasted around 4 minutes 20p spins made 3.20 highest and 8p wins pretty much.. early days will try another 40 next week… Will give another review then

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I made this trustpilot account just so I can leave a review for these scammers.These guys will be happy to verify your account and take your deposits. However, as soon as you make a winning and plan to withdraw, these guys will leave you with the worst customer service (everyday if you reach out to them, it will be another person asking the same questions as the last useless person you talked to).The questions consist of please provide your bank details, then once you have gone and done so, they will never follow up. It will only be once you reach out to them again, they will state what you have provided was wrong and to try again. I have been doing this for the past week (easily over 10 attempts), and I yet to make any progress. You will never ever get to the end of the resolution.These guys are genuinely just scammers and no matter how bad the urge is to put a bet on, do not trust these guys. Trust me, I have tried numerous bookies/websites and this is by far the worst. All the reviews you see that are 5 starred are automated. It is so obviously wrote by bots writing fake reviews to make their company seem legit.DO NOT TRUST THESE GUYS. They will never allow you to withdraw your money and will hope to keep all your earnings by sending you down a spiral of asking the same questions but with different staff members.

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So it’s a decent online casino here’s my issuesI won £9000 and had to do enhanced verification – fair enough1) couldn’t upload due to system errors and sent screenshots of proof2) contact live help AS ADVISED and provided all my documents to JuanDavid in the security team rejected my documentsAsked for proof of deposits from my band Santander – doesn’t allow screenshots so took photos – david rejected these?? Asked for a bank statement which anyone who has a clue or works in finance would know statements take weeks.Rejected my utility bill due to surname – fair enough – however I provided a full bank statement with my address onApparently they don’t accept documents by email yet Juan assured me the documents were forwardedDELIBERATELY DIFFICULT DESPITE PROVIDING EVERYTHING THAT WAS ASKED FORLIVE CHAT IS USELESS THEY FOB YOU OFFYOU GET PUSHED TO THE BACK OF THE QUEUE WITH EMAILSWASTE OF TIMETAKING MY COMPLAINT TO IBAS I WILL GET MY WINNINGS I HAVE SCREENSHOTS OF EVERY SINGLE THING

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Had a problem with one of the offers, got onto the Live Chat and Chris was very helpful and sorted out the problem in no time

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Win percentage on slots has to be at least 30% less than others.

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Shameless scamming thieves.all games rigged.scamming players on every occasion.not recommend this site avoid at all cost

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AVOID Betvictor just keeps taking your money, very low pay outs, your money goes extremely quickly. So disappointed in this site ☹️

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Customer service anyone? Nope. They just don’t answer.

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Had to return to see is Betvictor still writing fake positive reviews. Indeed they are. How Trust pilot allows these cowboys to get away with it is incredible. Stay Far Away From Betvictor.

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One of the most rigged and scamming site in UK gambling industry.Every single game rigged ,free prize weels basically set up to lowest prize available in general one big scam.Highly recommend to avoid this site as no matter what u will loose everything.

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Ryan is a great communicator solved my concerns within seconds. Thanks guys

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Dealt with a staff member called mackie today he was very efficient and honourable. This is an app you can trust they honour their promotions. The support staff are a great added service they get back to you promptly and sort whatever issue you may have. Thanks mackie for today !

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Spoke to Mia on livechat today and she was very knowledgeable with excellent customer service, BetVictor resolves issues fast and it seems to be a fair gambling business that looks after their customers. As I made a small honest error and it was well handled.

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Spoke to Chris on livechat a few days ago and he was very knowledgeable with excellent customer service, BetVictor resolves issues very fast and it seems to be a fair gambling business that looks after their customers.

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Juan the most helpful customer service member I have dealt with and to let me understand the withdrawal process, thanks very much

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Very happy so far with my experience on Bet Victor, spoke to Chris in customer service about a question related to the company and the response was fast. Gaming is fun, payouts for the most part have been very fluid. All positive.

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Bet victor are the pits of the gambling industry . I have been waiting approximately 3 months to settle my claim for 3000 pound s plus interest as settlement for monies owed to me not connected to me held bye Paul louis from sacking me with no concerns about my well being . This has nothing to with gambling or casinos. I’m informed Paul the dog louis has now retired. They have no telephone no as it’s not in working order as it does not exist . Also their chat is a robot which does not no one thing about anything or about me . Paul louis position was I believe head of bet victor operations Gibraltar . Trust pilot please look back at all my previous posts about bet victor . Thank you as bet victor have completely ignored all my comments.

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B.V has been good to me. The representative (Chris) helped me out, generously, with a very large cash bonus. Awesome casino, and very professional representative.

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Won’t allow me to use my deposited funds asking for proof of address which I have uploaded twice 1 a utility bill and 1 bank statement they will not accept and continue to hold my money absolute fkn joke of a casino stay away

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Aidan, helped me with a query because I had misunderstood the situation in regards to the bet offers. Polite, speedy and very helpful customer service wise. Thank you Aidan

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Had a question about an offer i received, but couldn’t activate. Got in contact with a rep named Bryce and he got everything sorted instantly. Thanks again

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Wow. Just fantastic service. I signed up, and made a mistake for one of the promotional offerings – my own stupidity. Got through to a guy named Thomas on live chat though, and within a few messages he had resolved my issue. I’ve had experiences with live chats on other sites where issues need explaining multiple times and can take hours to resolve, but really, this was a breath of fresh air. Cheers Thomas

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Spoke to aiden on the live chat very respectful and understood everyone speak to him

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Stay away from Bet VictorThey have denied depositing my withdrawal and asked for extra documentation provided, even though the information is on its system.The customer person also assumed and suggested that the money might be in my bank account (so, I was just trying to trick them to get 100 bucks back).I have sent them screenshots of my bank account, and on the BetVictor account with the correct info, and I was still denied the payment until I sent them private info from my bank account. The thing is, I always tried to withdraw a small amount first to see if the sportsbook was trustworthy. I did this before, and I have no problem with the money being deposited correctly. But the second time I have tried, BetVictor came up with issues.Edited to add info on Betvictor’s reply: I contacted your customer service, your live chat and those were the answers I got. I asked for another person to talk to since the one on the live chat with me was making assumptions about my capacity to understand what he was saying, assuming the money MIGHT be deposited in my account already (really?) and finally letting me know that everything was recorded already, which seems like a very obscured threatening comment. In any case, he refused to let me chat with another person.

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The horse racing free bets are confusing, odds boost is almost pointless and impossible to win. The In play on racing even more so as you cannot select anything once the race starts!? Spoke to Anyi who in the end swapped my bonus £10 in play racing bet for a ‘normal’ free bet. Thankyou Anyi

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Anyi was very helpful when helping in fixing my bonus funds.

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Had to contact the online support as things hadn’ gone as planned. Mia was extremely helpful, even though the fault was entirely my own. Excellent service

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Great service from Aidan who helped me with my betting queries.

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Mackie is a great employee give him a raise

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Being helped about a bonus ….first time user …..Alana was so helpful and sorted the problem

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Really good site. Great range of games. Aidan in customer service was extremely helpful. Would recommend

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Might as well throw you’re money at a wall put in 100 quid won nothing website took every penny on the slots possibly the worst slot website out there don’t spend you’re money.

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Best chat experience I’ve ever had with Gyorgy. Felt like I was chatting with a real human for the first time in forever.

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