Betvictor PLAYER REVIEWS(3255)
DA bishmyster
29 September 2020
Comment from uk.trustpilot.com
Only used betvictor a few times and had won 50.00 GBP on the 28th August 2020 after depositing 10.00 GBP and then after that win i deposited another 10 GBP but did not win anything, then after a couple of weeks i logged in and noticed my account was -50.00, after contacting them they said another 50.00 had been withdrawn on September 8th which paid out twice, id told them that i had not played or won since my win at the end of august and told them it was wrong, i supplied a copy of my bank statement for the whole period of time, what gets me is i am told "Well even if it shows the money did not go to your bank you need to contact the bank to see where the funds went". Which i will not do as i have proven that no funds went to my bank after my initial win which confirms i did not make any other withdrawal. I can only believe it's one of the following , either an employee that is skimming there accounts and making it seem like an error on someones accounts, or that after winning the 50.00 and spending only 20.00 someone is trying to get money back. Sounds stupid i know but think of everyone that has accounts with the total overall wins and loses at a postitive balance, it would soon adds up
Only used betvictor a few times and had won 50.00 GBP on the 28th August 2020 after depositing 10.00 GBP and then after that win i deposited another 10 GBP but did not win anything, then after a couple of weeks i logged in and noticed my account was -50.00, after contacting them they said another 50.00 had been withdrawn on September 8th which paid out twice, id told them that i had not played or won since my win at the end of august and told them it was wrong, i supplied a copy of my bank statement for the whole period of time, what gets me is i am told "Well even if it shows the money did not go to your bank you need to contact the bank to see where the funds went". Which i will not do as i have proven that no funds went to my bank after my initial win which confirms i did not make any other withdrawal. I can only believe it's one of the following , either an employee that is skimming there accounts and making it seem like an error on someones accounts, or that after winning the 50.00 and spending only 20.00 someone is trying to get money back. Sounds stupid i know but think of everyone that has accounts with the total overall wins and loses at a postitive balance, it would soon adds up
Reply
Florinel Chirila
26 September 2020
Comment from uk.trustpilot.com
made a withdrawal last night at 21 00 normally in a maximum of 30 minutes it should have been processed but in my case I know why it is pending and now I want you to solve this problem?
made a withdrawal last night at 21 00 normally in a maximum of 30 minutes it should have been processed but in my case I know why it is pending and now I want you to solve this problem?
Reply
Fm jb
25 September 2020
Comment from uk.trustpilot.com
The complaints process is a complete farce and probably illegal long-standing customer suddenly decided to ring me in a police-like interview then requested documents which I sent and they said were not correct (they were) Over 2 months which eventually resulted in being ignored complaint went to level 3 (this only happens if you email csdirectorreview yes YOU the customer has to go up the levels, not the company. This is not how the guidelines suggest on-site but anyway they don't follow them and nobody cares. The service gets worse when you get to this level and after trying ignoring me for weeks they just close my account. I will be shortly taking legal advice BE WARNED this firm is NOT TO BE TRUSTED.
The complaints process is a complete farce and probably illegal
long-standing customer suddenly decided to ring me in a police-like interview then requested documents which I sent and they said were not correct (they were) Over 2 months which eventually resulted in being ignored complaint went to level 3 (this only happens if you email csdirectorreview yes YOU the customer has to go up the levels, not the company. This is not how the guidelines suggest on-site but anyway they don't follow them and nobody cares.
The service gets worse when you get to this level and after trying ignoring me for weeks they just close my account. I will be shortly taking legal advice
BE WARNED this firm is NOT TO BE TRUSTED.
Reply
Craig Wedgbury
25 September 2020
Comment from uk.trustpilot.com
Great bookies until you win a few quid.My account has been restricted from sports betting because I’m up over the year.shocking behaviour.They said it was a business decision.Would they do the same if I lost.leave alone.
Great bookies until you win a few quid.My account has been restricted from sports betting because I’m up over the year.shocking behaviour.They said it was a business decision.Would they do the same if I lost.leave alone.
Reply
Vivg
23 September 2020
Comment from uk.trustpilot.com
Great experience, professional and helpful stuff ready to offer assistance. Great website and easy to navigate.
Great experience, professional and helpful stuff ready to offer assistance. Great website and easy to navigate.
Reply
Maureen
19 September 2020
Comment from uk.trustpilot.com
Had a bad experience here,wasn’t easy for me until I met an expert,I will highly recommend Mrs Bonnie, she’s Sincere and honest in all way round she helped me got everything I lost from them. Feel free to email her on (Greenebonnie four six five) g mail
Had a bad experience here,wasn’t easy for me until I met an expert,I will highly recommend Mrs Bonnie, she’s Sincere and honest in all way round she helped me got everything I lost from them. Feel free to email her on (Greenebonnie four six five) g mail
Reply
Natasha
19 September 2020
Comment from uk.trustpilot.com
Didn’t have to wait too long and Ellie who I spoke to was very helpful and friendly
Didn’t have to wait too long and Ellie who I spoke to was very helpful and friendly
Reply
Mikey Monks
19 September 2020
Comment from uk.trustpilot.com
Absolutely disgrace of a betting site, all because I was on winning steak they restricted my account from betting more than 50, do not use this site it’s a con
Absolutely disgrace of a betting site, all because I was on winning steak they restricted my account from betting more than 50, do not use this site it’s a con
Reply
Denis Doiron
18 September 2020
Comment from uk.trustpilot.com
This is Denis Doiron with a second update on my missing withdrawal situation. I received a call from a lady named judy or trudy last Friday. I was told she was escalating this to the highest departement so I felt happy like some progress was being made and that she would get back to me monday. Nothing on monday so i placed a call and talked to a lady named Charmaine. She claims she asked for payment receipts on other payments to compare the Data to make sure that theyre was no error while processing my payment. She said that she would be back to me mid week and should have a betyer idea what happened. Here we are Thursday at 10pm. Received no calls (not even from the lady i spoke to Friday). I called my bank once again and paid 60 dollars for them to run a trace to try and locate my 1850 dollars. Betvictor is not helping. Not even making a small effort. Money does not vanish so i hope this appeares somewheres at some point. Thats alot of money and i really hope to recover it. Plenty of other sites offer the etransfer method and i have had no issues with this. I have been a betvictor customer for years. A good customer. And i have litterally received 0 help and continious "call your bank response" I have done this and spent 120$ now trying te recover my money. Ive done my part. I really wish someone would go the extra mile and help me. These are withdrawals placed on the 21st and 22nd of August. Its almost been a month. A call back to even remotely pretend you care would have been alright. Three reviews down , another customer claims to have been missing money that was actually withdrawn during the exact timeframe. Plz look into this for gods sake. Thanks a lot.
This is Denis Doiron with a second update on my missing withdrawal situation.
I received a call from a lady named judy or trudy last Friday. I was told she was escalating this to the highest departement so I felt happy like some progress was being made and that she would get back to me monday. Nothing on monday so i placed a call and talked to a lady named Charmaine.
She claims she asked for payment receipts on other payments to compare the Data to make sure that theyre was no error while processing my payment. She said that she would be back to me mid week and should have a betyer idea what happened.
Here we are Thursday at 10pm. Received no calls (not even from the lady i spoke to Friday). I called my bank once again and paid 60 dollars for them to run a trace to try and locate my 1850 dollars.
Betvictor is not helping. Not even making a small effort. Money does not vanish so i hope this appeares somewheres at some point. Thats alot of money and i really hope to recover it.
Plenty of other sites offer the etransfer method and i have had no issues with this. I have been a betvictor customer for years. A good customer. And i have litterally received 0 help and continious "call your bank response"
I have done this and spent 120$ now trying te recover my money. Ive done my part.
I really wish someone would go the extra mile and help me. These are withdrawals placed on the 21st and 22nd of August. Its almost been a month.
A call back to even remotely pretend you care would have been alright.
Three reviews down , another customer claims to have been missing money that was actually withdrawn during the exact timeframe.
Plz look into this for gods sake.
Thanks a lot.
Reply
Michael Raine
18 September 2020
Comment from uk.trustpilot.com
Interrogated me like a criminal trying to verify my account and asked for an outrageous amount of information just so I could place the 5 pound bet that they allowed me to deposit on their site.
Interrogated me like a criminal trying to verify my account and asked for an outrageous amount of information just so I could place the 5 pound bet that they allowed me to deposit on their site.
Reply
Mike
17 September 2020
Comment from uk.trustpilot.com
Had an issue (my fault) Thomas sorted it out there and then most excellent!
Had an issue (my fault) Thomas sorted it out there and then most excellent!
Reply
Sam Mansfield
17 September 2020
Comment from uk.trustpilot.com
Had an issue with a withdrawl. However, after trying the live chat and being lied to I spoke to Tinas, who was very kind and helpful! Really glad to have come across this person!!!!
Had an issue with a withdrawl. However, after trying the live chat and being lied to I spoke to Tinas, who was very kind and helpful! Really glad to have come across this person!!!!
Reply
Kuky Berta
17 September 2020
Comment from uk.trustpilot.com
I had a problem with my currency and Alina helped me. Very nice and efficient.
I had a problem with my currency and Alina helped me. Very nice and efficient.
Reply
Lorraine Dedman
16 September 2020
Comment from uk.trustpilot.com
I have had the same issue as Denis Doiron. I withdrew money 5 times between 21 August to the 24 August. It is a sum $2300. I have been back n forth with emails to sort this issue and just keep getting told to sort it with my bank. I played again to make a small withdrawal and did not receive that either. Anyone know what else u can do to sort this out would be much appreciated
I have had the same issue as Denis Doiron. I withdrew money 5 times between 21 August to the 24 August. It is a sum $2300. I have been back n forth with emails to sort this issue and just keep getting told to sort it with my bank. I played again to make a small withdrawal and did not receive that either.
Anyone know what else u can do to sort this out would be much appreciated
Reply
JAMES CURTIS
16 September 2020
Comment from uk.trustpilot.com
My problem was handled by Lilly and she was super. Friendly, knowledgeable and quick. Other sites could learn much from her.
My problem was handled by Lilly and she was super. Friendly, knowledgeable and quick. Other sites could learn much from her.
Reply
James
16 September 2020
Comment from uk.trustpilot.com
A great service provided by Megan, I hope bet Victor realises how good an employee they have in her. Quick and to the point answers allowed me to reach my solution. Thank you Megan.
A great service provided by Megan, I hope bet Victor realises how good an employee they have in her. Quick and to the point answers allowed me to reach my solution. Thank you Megan.
Reply
Anne
16 September 2020
Comment from uk.trustpilot.com
Wonderful support from Damian, great advice for use in the future. Friendly, helpful and couldn't ask for more.
Wonderful support from Damian, great advice for use in the future. Friendly, helpful and couldn't ask for more.
Reply
Nigel johnston
15 September 2020
Comment from uk.trustpilot.com
This site is much better than anywhere else Ladbroke rip u off be aware
This site is much better than anywhere else Ladbroke rip u off be aware
Reply
Calvin Pond
14 September 2020
Comment from uk.trustpilot.com
If I could give these 0 stars I would iv been gambling all my life you win u lose it’s all part of it but I base my online experiences on fair gaming now iv played many sites most are now getting very tight with big pay outs so I tried bet victor saw good stars for it but when u scroll down all the good reviews are on customer service now I don’t know about you but I couldn’t give a f—k if Valerie answer my question in good time I wana know if the site is good for payouts or not and none of the reviews state that so I gave it a chance lost a few grand and not being funny this site absolutely hates a high stake it will eat ur money for fun u will get bonuses on the low stakes but they are sooo poor iv never seen a site that can’t pay out over 30x I mean it’s soo laughable please do not waste your money with these guys if you like to actually win coz it won’t happen here I will never load up another pound with these crooks neither should you awful site!!!!
If I could give these 0 stars I would iv been gambling all my life you win u lose it’s all part of it but I base my online experiences on fair gaming now iv played many sites most are now getting very tight with big pay outs so I tried bet victor saw good stars for it but when u scroll down all the good reviews are on customer service now I don’t know about you but I couldn’t give a f—k if Valerie answer my question in good time I wana know if the site is good for payouts or not and none of the reviews state that so I gave it a chance lost a few grand and not being funny this site absolutely hates a high stake it will eat ur money for fun u will get bonuses on the low stakes but they are sooo poor iv never seen a site that can’t pay out over 30x I mean it’s soo laughable please do not waste your money with these guys if you like to actually win coz it won’t happen here I will never load up another pound with these crooks neither should you awful site!!!!
Reply
Shane Gavin
13 September 2020
Comment from uk.trustpilot.com
Great support from Alina, Thanks again, Best regards, SG
Great support from Alina,
Thanks again,
Best regards,
SG
Reply
Chris
12 September 2020
Comment from uk.trustpilot.com
Bet victor is a unfair gaming casino. Stay clear of them. I wouldn't recommend at all. My mate had put 6000 pounds through wild swarm. It popped and gave him 10 pounds that's what you call unfair gaming. We are seeking legal advice monday morning
Bet victor is a unfair gaming casino. Stay clear of them. I wouldn't recommend at all. My mate had put 6000 pounds through wild swarm. It popped and gave him 10 pounds that's what you call unfair gaming. We are seeking legal advice monday morning
Reply
Michael Roberts
12 September 2020
Comment from uk.trustpilot.com
I had an issue with not getting a bonus fund paid but Tina was ever so polite and helpful, she sorted it with no issues at all, keep up the good work Tina! Excellent
I had an issue with not getting a bonus fund paid but Tina was ever so polite and helpful, she sorted it with no issues at all, keep up the good work Tina! Excellent
Reply
Denis Doiron
11 September 2020
Comment from uk.trustpilot.com
The last 7 years or so. Betvictor has been extremely good. I have no real complaints. But i placed a withdrawal on august 21st. Two of them actually. And am yet to receive them. Totalling 1850 CAD dollars. The weird thing is i actually received three withdrawals after these two so an error was made somewheres. I was told to call my bank to see if we could locate the funds and the bank confirmed that nothing at all was received. So they are not sure what excactly they can do if the funds dont seem to have been sent. After letting betvictor know. They say the funds were sent and basically there is nothing they can do. They have sent it to the payments team and they cant really do anything else. They sent me this recepit thing that says the funds were sent. I however have received nothing. They seem to think im a person trying to get free money lol but i have been a customer way too long to do that. I hate to turn to social media but i would really like my money. Help. Anyone.
The last 7 years or so. Betvictor has been extremely good. I have no real complaints. But i placed a withdrawal on august 21st. Two of them actually. And am yet to receive them. Totalling 1850 CAD dollars. The weird thing is i actually received three withdrawals after these two so an error was made somewheres. I was told to call my bank to see if we could locate the funds and the bank confirmed that nothing at all was received. So they are not sure what excactly they can do if the funds dont seem to have been sent.
After letting betvictor know. They say the funds were sent and basically there is nothing they can do. They have sent it to the payments team and they cant really do anything else. They sent me this recepit thing that says the funds were sent. I however have received nothing. They seem to think im a person trying to get free money lol but i have been a customer way too long to do that. I hate to turn to social media but i would really like my money.
Help. Anyone.
Reply
Matt Gray
11 September 2020
Comment from uk.trustpilot.com
Had an issue getting verified. Spoke to Tina on live chat. She was most helpful and got my issue sorted out promptly. Very good service and polite
Had an issue getting verified. Spoke to Tina on live chat. She was most helpful and got my issue sorted out promptly. Very good service and polite
Reply
Nesta
09 September 2020
Comment from uk.trustpilot.com
Still awaiting withdrawal pending for some time has seem to me they get paid to do nothing don’t know why they call it faster payment service if takes hours to authorise
Still awaiting withdrawal pending for some time has seem to me they get paid to do nothing don’t know why they call it faster payment service if takes hours to authorise
Reply
lee jackson
09 September 2020
Comment from uk.trustpilot.com
Really good and helpful response from Rachel - only recently joined and impressed so far
Really good and helpful response from Rachel – only recently joined and impressed so far
Reply
Simon Walker
08 September 2020
Comment from uk.trustpilot.com
Very helpful support from Samantha. When I accidentally signed up to the wrong offer she switched it for me. Great customer service.
Very helpful support from Samantha. When I accidentally signed up to the wrong offer she switched it for me. Great customer service.
Reply
Rob Neary
08 September 2020
Comment from uk.trustpilot.com
Very good and honest bookie. Never had any issues with withdrawals or the like. Had to go on chat about a small issue but was politely and promptly dealt with by Kieron. It’s a thumbs up from me 👍🏻
Very good and honest bookie. Never had any issues with withdrawals or the like. Had to go on chat about a small issue but was politely and promptly dealt with by Kieron. It’s a thumbs up from me 👍🏻
Reply
Jay Cutler
07 September 2020
Comment from uk.trustpilot.com
Been waiting for the withdrawal for last 48 hours no live chat what so ever !! no reply to emails what so ever !!! Can't get in touch in no possible way !!!! Not recommended! Bet365 is way way better in all expects! Extremely disappointing customer service !!
Been waiting for the withdrawal for last 48 hours no live chat what so ever !! no reply to emails what so ever !!! Can't get in touch in no possible way !!!! Not recommended! Bet365 is way way better in all expects! Extremely disappointing customer service !!
Reply
Juliet Bryan
06 September 2020
Comment from uk.trustpilot.com
Am a lady and I currently started betting some months ago! I actually had a great loose when I started, until I was referred to someone who helped changed my life by a friend 😊🔥, he gave me fixed matches and accurate bet tips which made me win about 1 million euros within a month, I didnt wanna talk about this but I just wanna help people who have been searching for fixed matches and accurate bet tips! His name on Instagram is Yeri_bets and on Telegram is markgames20 He offers payment after win matches! You pay him after winning the match, he doesn't charge for his matches Trust me your gonna come back here and thank me later! 😊
Am a lady and I currently started betting some months ago! I actually had a great loose when I started, until I was referred to someone who helped changed my life by a friend 😊🔥, he gave me fixed matches and accurate bet tips which made me win about 1 million euros within a month, I didnt wanna talk about this but I just wanna help people who have been searching for fixed matches and accurate bet tips! His name on Instagram is Yeri_bets and on Telegram is markgames20
He offers payment after win matches! You pay him after winning the match, he doesn't charge for his matches
Trust me your gonna come back here and thank me later! 😊
Reply
Tom
05 September 2020
Comment from uk.trustpilot.com
I have had the experience with Tina who was super friendly and helpful. Thank you for the great service I have been given!
I have had the experience with Tina who was super friendly and helpful. Thank you for the great service I have been given!
Reply
Matt
03 September 2020
Comment from uk.trustpilot.com
Samantha was very helpful and I love using BetVictor 💪🏻
Samantha was very helpful and I love using BetVictor 💪🏻
Reply
Graham Keyte
03 September 2020
Comment from uk.trustpilot.com
Helpful with my request and was quick to respond
Helpful with my request and was quick to respond
Reply
Max
03 September 2020
Comment from uk.trustpilot.com
Had good customer service with Samantha in Live Chat. Helpful, friendly and resolved my issues.
Had good customer service with Samantha in Live Chat. Helpful, friendly and resolved my issues.
Reply
Dean
02 September 2020
Comment from uk.trustpilot.com
Live chat was very helpful. Thank you Samantha for your help.
Live chat was very helpful.
Thank you Samantha for your help.
Reply
Nigel Chambers
02 September 2020
Comment from uk.trustpilot.com
So far So good since I joined betvictor. The verification process was easy and was very quickly verified and deposit limit set.👍🏼😁 The slots play well and the RTP on the games have met my expectations for an online casino so no complaints there.😁👍🏼 Payouts using PayPal are almost instant and that’s a winner😁👍🏼 They have competitions running almost daily if you choose to participate and there is no wagering requirements on the free spins or cash prizes. Win or lose I’m glad I joined betvictor as I feel that they are a trustworthy online casino🌟🌟🌟🌟🌟😁👍🏼
So far So good since I joined betvictor. The verification process was easy and was very quickly verified and deposit limit set.👍🏼😁
The slots play well and the RTP on the games have met my expectations for an online casino so no complaints there.😁👍🏼
Payouts using PayPal are almost instant and that’s a winner😁👍🏼
They have competitions running almost daily if you choose to participate and there is no wagering requirements on the free spins or cash prizes.
Win or lose I’m glad I joined betvictor as I feel that they are a trustworthy online casino🌟🌟🌟🌟🌟😁👍🏼
Reply
Mike Lockey
01 September 2020
Comment from uk.trustpilot.com
I find the chat service excellent and very helpful. However finding bets is extremely difficult in some cases. The links should be made clearer as it is almost impossible to find some bets. The website is well laid out and quite easy to use otherwise. Wins are paid quit quickly too.
I find the chat service excellent and very helpful. However finding bets is extremely difficult in some cases. The links should be made clearer as it is almost impossible to find some bets. The website is well laid out and quite easy to use otherwise. Wins are paid quit quickly too.
Reply
Anne Quinn
01 September 2020
Comment from uk.trustpilot.com
I just joined and was a bit confused your staff helped me to have a thoroughly enjoyable afternoon thank you
I just joined and was a bit confused your staff helped me to have a thoroughly enjoyable afternoon thank you
Reply
Paul Reid
31 August 2020
Comment from uk.trustpilot.com
She Helped me to change my new customer offer as I selected the wrong one great help many thanks Sue
She Helped me to change my new customer offer as I selected the wrong one great help many thanks Sue
Reply
john
30 August 2020
Comment from uk.trustpilot.com
I had two conversations , one with Megan and the other with Samantha . Both were great at their jobs, but it was Samantha who resolved my problem well done.
I had two conversations , one with Megan and the other with Samantha . Both were great at their jobs, but it was Samantha who resolved my problem well done.
Reply
John Kenneth Hopkins
30 August 2020
Comment from uk.trustpilot.com
asked a question. operator replied she would find out and could email me to save my time, which she did.
asked a question. operator replied she would find out and could email me to save my time, which she did.
Reply
brad miles
28 August 2020
Comment from uk.trustpilot.com
Very communicative and nice chatting. Great site
Very communicative and nice chatting.
Great site
Reply
Vignesh B
27 August 2020
Comment from uk.trustpilot.com
Betvictor is just user friendly and their customer support is excellent. I had a live chat with Ms.Tina and I got my issue resolved within few minutes. My account was deactivated and I don’t know the reason, I contacted chat team they couldn’t help me in this. So what’s the next procedure ?
Betvictor is just user friendly and their customer support is excellent. I had a live chat with Ms.Tina and I got my issue resolved within few minutes.
My account was deactivated and I don’t know the reason, I contacted chat team they couldn’t help me in this. So what’s the next procedure ?
Reply
Miss Janet Ashbee
27 August 2020
Comment from uk.trustpilot.com
Great help from Samantha, soon found the answer to my query and why my offer wasnt working, thankyou Samantha
Great help from Samantha, soon found the answer to my query and why my offer wasnt working, thankyou Samantha
Reply
Valquir Borges
27 August 2020
Comment from uk.trustpilot.com
I have got a very nice experience on dealing with customer`s support, professional and friendly Samantha has managed to get 11, out of 10 from me....
I have got a very nice experience on dealing with customer`s support, professional and friendly Samantha has managed to get 11, out of 10 from me….
Reply
Sam
01 October 2020
Comment from uk.trustpilot.com
Poor poor company, recently got asked to provide crazy amounts of financial information to them as part of their “due diligence procedure” to check my affordability, I reluctantly supplied payslips, bank statements etc and they then decided to put a deposit limit on of a few hundred. I understand deposit limits but they my existing winnings I had I am also not allowed to bet with as they are saying I have used my “betting limit” for 2020 so I can’t place any bets even though I have funds in the account !!?? Seems ridiculous only have a few hundred in there and they are so ignorant and rude when you contact them would warn people to stay well away. They do not even understand their own industry guidelines.
Poor poor company, recently got asked to provide crazy amounts of financial information to them as part of their “due diligence procedure” to check my affordability, I reluctantly supplied payslips, bank statements etc and they then decided to put a deposit limit on of a few hundred. I understand deposit limits but they my existing winnings I had I am also not allowed to bet with as they are saying I have used my “betting limit” for 2020 so I can’t place any bets even though I have funds in the account !!?? Seems ridiculous only have a few hundred in there and they are so ignorant and rude when you contact them would warn people to stay well away. They do not even understand their own industry guidelines.