Betvictor Review

If I could give a minus I would . Take all my deposits no problem then ask for blood to withdraw waiting for over 7800 pounds to be given to me , which is my money and they refuse . Discusting customer service. Been waiting 4 days now . I am now reporting them to the gambling commission and will be contacted ting a resolver . This is my money and I want what’s rightfully mine

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Dissatisfied as still waiting for my withdrawal still on pending .other sites do it within minutes

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They took my $1000 deposit really quickly then when I turned the $1000 to $1920 and withdraw they asked for government ID, government ID with selfie, utility bill with my address, bank statements with my name on each page, and many other things. Surprised didn’t ask for DNA and sperm samples. Of course to frustrate you to go away and not have to pay. Bit I am not one of those guys. I will sue them in UK or gilbatar courts. And have Igaming ontario investigate them to remove their scammer selves from a Canadian gambling license. Of course who will gamble with them after this experience. The idiots have a piss poor business/ operating practice of making high rollers angry and to go away immediately.

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Not sure what’s going on with BV but their Casino has gone absolutely disgusting and volatile. Runs like you owe them. You’ll be lucky to get a bonus round and if you do you’ll get nothing or pennies back when you’re at a high loss. Somethings definitely changed with them. As for their daily free games, you’ll be very lucky to get 1 free spin. I’d stay clear for now.

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Chris was very helpful, sorted my query out super fast.

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Rubbish bonuses you have to spend 30 pounds to open a box which give you 5 free spins and nothing so your “bonus” is literally zero and that’s how most of their bonuses work. If you like bonuses look elsewhere these are not bonuses at this site at all

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I dealt with Chris from Customer Service who was very efficient and polite in dealing with my query

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Anyi was very professional and took care of my query very fast and effectively. Thank you so much 🙂

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PLEASE AVOID THIS BETTING SITE LIKE THE PLAGUE!. I got very tempted with the jackpot king amounts due to them being so high so thought I would give it a try. I only like the eye of horus game so stuck with this from the moment I joined up until today when I self-excluded. In just over a week I spent £250 at £1 a spin on eye of horus, during this time, I never once got access to the feature game and the most I won on a singular spin was £10!!! I don’t expect to win all the time I understand how gambling works, but £250 at £1 a spin with less than £20 return and no feature something clearly isn’t right. I feel like a complete fool and absolutely scammed by these thieves! I have deleted my account and screen shot all my transaction from the start to the end and this company is being reported to gambling commission! I feel like an idiot and completely taken for a mug. Like I said I absolutely don’t expect to win all the time but roughly £20 return out of £250 in £1 spins over a week period is absolutely diabolical! Please, please don’t be tempted and make the same mistake I have made! I will be taking this further and hopefully get these scammers investigated. When something doesn’t seem right it’s usually because it’s not.

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My dealings with Chris at BetVictor were excellent. Very polite, courteous and all around helpful. I hope all future customer service inquiries are as pleasant as mine was today.

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Great website and support from the staff . Highly recomended

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Anyi was very helpful and I was satisfied with the outcome.

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Jamie was very helpful. Site is great for bonus buys etc.

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Anyi was very helpful,fast and professional.Nice to talk to you.

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Was making an enquiry about withdrawals, Aidan was very helpful !

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Really quick withdrawing method, good client service.I’ve spoke to mackie and he gave me a fidelity bonus.5 stars

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DO NOT USE THIS site. They say you get a bonus when you deposit your money. The money you deposit gets put into ‘bonus’ money and then it expires and you lose everything. Total SCAM!!

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I had a problem regarding a welcome offer and I contacted live chat support and I was assisted by an absolutely amazing gentleman called Mackie who assisted me straight away and I was sorted within minutes

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Anyi was very helpful and answered my questions quickly.

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Mackie, is a very bad customer service representative. He did not help me at all with my issue and did not even want to answer my basic questions in which he kept ignoring and logged out of my chat. He has told me that he will escalate my cases and nothing has happened. This has happened over and over again, some people dont deserve jobs.

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Good customer service. With Jamie is easy to chat and good service.

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After having an account for many years, they place a freeze on my account when placing a bet. Now they won’t let me withdraw my money! I shall be complaining to the Gambling Commission.

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Best site i have played in years ,easy to navigate casino and sports very quick withdrawals good bonuses and casino games actually give you a few features

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Was dealt with a customer service agent Liam, who dealt with my query efficiently and excellent communication

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Best. Anyi is great. Cust support top. Bonuses amazing. Wd instant.

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missing bonus resolved within 5minthank you Anji at Betvictor.com

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So this is an update on my previous review 4 days ago. Unfortunately this company’s service remains shockingly bad. Having followed every instruction to the letter and provided some documents 3 times in order to get my deposit £1000 back, I have received an email today asking me to upload the same document to an account that I closed over a week ago. All the emails are automated so completely useless. I have asked for a call back to resolve this on numerous occasions but I haven’t received one. Incredibly frustrating so escalating to Resolver as advised by Gambling Commission.

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I don’t know from where that reviews, may are fake, but I played for 5-7 years and just losting, never recovering my loss and today ask me for extra verification, what’s a joke , I think I lost for last year 10.000£ and the max win was 1000 for me , and if I start playing again every time list 3000 or 4000 £ to give me back 1000£

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Literally the BEST site onlineno fuss.. easy withdrawals… its great,, far better than some of the more well known sites,,,not about the wins particularly,, just about the not so much fuss as other sites,,, 100 percent recomend

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Thank god for Jamie as my Chat host this morning, managed to resolve my bet return within 5 minutes. Top lad with positive chat

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The Skrill and Neteller payment methods on BetVictor are broken. I’ve consulted them multiple times, but the issue hasn’t been fixed. I have no problems using Skrill on other websites, and it’s not just me—others are also unable to use Skrill for payments on BetVictor.

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Very helpful customer service. The service provided by Anyi has been excellent and extremely rapid

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Absolutely rubbish was a brilliant site then out of no where banned all my promotions on this site never deposited again since!!

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I’ve not been with betvictor for long. the customer support from Mackie I received was excellent. didn’t have to wait long for a response and the minor issue was dealt with pretty quick. so far so good

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Site not working properly, keep getting an error message, and my bets are not showing up. Contacted support, and was made to feel stupid for my problem. The support person, Mackie, continuously ignored what I was saying, and did nothing to address the problem. Kept asking about failed bets, when the problem was with the website not working properly. Wasted my time to get nothing resolved.

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I have recently tried to sign up but have encountered dreadful service. I have uploaded every document requested but still no verification. Communication is shockingly poor. Having deposited £1000 and requested a withdrawal I am still waiting for this to be refunded to me over a week later. Worst betting company I have ever used!

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Great help and assistance by Jamie in dealing with my problem and rectified it quickly,thanks

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It is common to have to verify everything about you and your financials to be able to withdraw nowadays. However, it’s not common to have a system that doesn’t work and extremely slow and unprofessional customer support. I have been waiting months to be able to just simply send across my documents and I haven’t been able to do so. Best of luck to anyone that tries to withdraw from them

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This website is nothing but a scam the worse casino site in the U.K. market if you asked me watchdogs need to do a bit of investigating in my opinion doesn’t even deserve 1 star it’s like a 2pm arcade machine just feeding to get naff all back

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This site should be banned from UK gambling market.scamming players.rigged games no fair gambling on the site whatsoever.Highly recommend to avoid those thieving rats at all cost.

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Great platform. A lot of markets and very reputable. The support is great too, especially Anyi. Very prompt.

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So gave them the benefit of the doubt and had 1 more go 24 pounds gone in 5 minutes 1.00 and 20p won.. so in 3 different sessions different days and different times.. not even free spins or any profits just loss after loss.. not expecting to win all the time.. but for 81 pounds all n all in I expect at least a tenner back out of that amount.. absolutely shocking please guys stay away

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Anyi helped me very quickly and professionally. Thank you so much!

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Jamie’s the man! Keep him on, in fact give this person a pay raise. Very informative, quick response, factual communicator.

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Anyi went the extra mile to help me as a new customer experiencing difficulties with opting in to free bet offers 5 stars Anyi thank you

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Juan the customer service rep was great.Single handedly solved my issue and was patient, I’d give that guy a promotion.

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Customer service is excellent! But they have woke people at the management. They will ban your account if you say something that they don’t like. These people would report their own friends to authorities for offensive facebook posts. You can’t critisize their site, or your account will be banned.

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Some of the employees makes rude comments, totally disrespectful. Making fun of people who haven’t lost much. They are only being nice when you are losing a lot. If you say something back to them when they are disrespectful, they will simple abuse their power and ban you. Doing well on sports/live casino is like a sin on this site. Even if you had money on your account, your account will be closed and they don’t care.

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Jamie made it easier for me regarding my query on the promotions…very good customer service! Excellent!

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SOME REVIEW PAGES ARE FULL OF PRAISE FOR CUSTOMER SERVICES FOR GENUINE REASONS!We’ve all seen those other companies with their fake reviews written by their own staff. But these on here will be true. When I informed Francesco about a mix up on the NFL price display list, the chatbot put me straight through ; they thanked me, offered to cancel my bet, no need, and informed the traders, saving no end of confusion for the customers.Hence Im straight on here to thank him/her

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