Betvictor Review

Juan helped with my issue, he understood my query, empathised with situation and offered a suitable resolution.

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Belen was magnificent in her customer service . She sorted my issue out and the customer experience provided was 10/10. Please give her this wonderful feedback.

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Was having issues with my account, one of the customer service team (name was Jesus) went above and beyond to ensure I got my account back. Need more workers like him/her

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Great customer service especially from Antony who went above and beyond to respect my time and concern.

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Excellent customer service helping me retrieve funds from an inactive account. Customer care rep Juan was helpful, fast and did everything I needed, with great advice along the way. Very satisfied.

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Antony helped me solve a problem I have been having with getting approved for a couple of weeks in a few minutes. Huge help!

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I had a query about free spins on signing up Juan sorted it out for me thanks so much!

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Had an issue with an offer and Juan was quick to sort the issue for me. It was very quick without the need to go round the houses with information like most live chats.

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Mar on chat was very good,perfectly explained everything i needed to know

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Good place. Interesting, really love the sportsbook side of things. Fantastic.

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Samir was AMAZING. Of all the online casinos I have been to this was by far the best customer service I have ever received

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Jesus was a star in helping me understand my bet settlement

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He who dwells in the shelter of the Most High will abide in the shadow of the Almighty. I will say to the LORD, “My refuge and my fortress, my God, in whom I trust. For he will deliver you from the snare of the fowler and from the deadly pestilence.He will cover you with his pinions, and under his wings you will find refuge; his faithfulness is a shield and buckler. You will not fear the terror of the night, nor the arrow that flies by day,nor the pestilence that stalks in darkness, nor the destruction that wastes at noonday.A thousand may fall at your side, ten thousand at your right hand, but it will not come near you.You will only look with your eyes and see the recompense of the wicked.Because you have made the LORD your dwelling place- the Most High, who is my refuge-no evil shall be allowed to befall you, no plague come near your tent.For he will command his angels concerning you to guard you in all your ways. On their hands they will bear you up, lest you strike your foot against a stone.You will tread on the lion and the adder; the young lion and the serpent you will trample underfoot. “Because he holds fast to me in love, I will deliver him; I will protect him, because he knows my name.When he calls to me, I will answer him; I will be with him in trouble; I will rescue him and honor him.With long life I will satisfy him and show him my salvation.Repent and believe in the GospelJesus is King ?

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Cat n orsi was amazing today after getting intouch several times about the same problem they sorted it and went above n behond their customer services was outstanding ..cat especially was very helpful after 3 times of contacting her

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Belen was awesome, but dont know if male or female lol, but anyway very helpful x

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Keith answered the question straight away and was very professional

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Won some money on Sunday night early hours Monday morning and was still chasing the withdrawal on Friday. The customer service here on live chat is abysmal: I had a feeling they wasnt going to pay me because the payment was cancelled to my bank 3 times which felt suspicious. When I spoke to an advisor, and I wont mention their name on here but what they said to me was disgraceful. They had been the 3rd person I had spoken to and at this point I was just desperate to get the money withdrawn, not necessarily because I needed it, but as I thought the fact they werent paying me was somehow strange, I was scared I was going to lose it, so yes I was desperate, because I didnt want to lose 500 quid. The customer service advisor mocked me and said, and I quote; so youre relying on gambling funds to buy necessities? I asked them what was that the suppose to mean as I was offended and they carried on by saying, and I quote; exactly what the question says. How dare I be spoken to like that. Making me feel like I was begging and you were looking your nose down at me. Wont be using this site again. How actually dare I be spoken to like that. On a positive note, I spoke to an advisor called Mackie and they sorted it straight away and I was paid within the hour. Thanks Mackie, its a shame your colleagues arent all like you.

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Anthony was great help. When he realised I accidentally let my welcome offer free bets expire he happily accredited them to me without me even asking

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Their average score has clearly been manipulated by Trustpilot to help them as there customer service is very poor as shown by many posts on here. Emailed in feedback in regards games not playing correctly and get unhelpful replies from Alina, Liam, Damian & Keiron a helpful company would investigate and welcome feedback & a manager would investigate

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**NOT A REVIEW OF BETVICTOR**I just came here to say I received outstanding customer service by Jamie. I had several complicated questions and Jamie handled them respectfully, patiently and knowledgeably. Kudos to Jamie

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Easy all around. Nice to deal with a legit bookies instead of some scams going about. Special shoutout to Juan from customer service for going the extra mile and being super helpful.

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Customer service is great thet solved a situation and im happy and make my fun here even better i give them 100%

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This is the worst company on the market! I’ve been playing online casino games for 7 years, you have accounts at 888, Bet 365, Paddy Power and many other places, but I’ve never come across such a bad one!1) In many games you lose hundreds or even thousands of spins and it is very, very difficult to catch Free Spins or Scatters!2) The agreement of game companies with each company is different, do not forget that an agreement was made with this company just to get the money in our pocket!3) If you withdraw a little, you will definitely lose that amount during your next deposit.4) You may lose your mind here in Microgaming, Relax Gaming and Pragmatic Play games, don’t play!Of course, I wrote to support. They told me that sometimes you win, sometimes you lose.I sent the last 32 different game histories. 30 are all above -100! They didn’t answer!Stay away, do not open an account, if there is, close it!By the way, I really don’t understand how Gambling commission allows this company!

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Got restricted on sports betting within 2-3 days. I made some 30 percent profit on my initial amount and they restricted me

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Damain who is a manager there resolved my issues I had with a withdrawal that had gone wrong for technical reasons. He got in touch with the appropriate teams quickly and politely and seemed to go above and beyond to help my issue. Top service

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Antony at BV chased their settlers on my behalf after my bet wasn’t settled at first as I expected. Happy with his professionalism.

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Keith was very helpful and professional. Helping to sort my request within minutes. Great one Keith.

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So first of all I have all the documents literally my bank statement confirming my proof of adress but they want also a utility bill on my name but I told them that I don’t have one cause I live with my family and I don’t cover any home expenses and they aren’t believing me after I sent them also photo with my document and everything and are treating me like a criminal for not having a utility bill on my name and also who are you to ask me whythe apartment where I live is named after a company but the fact is that literally the restaurant is owned by my family and the apartment are named after it .don’t try not worth it 777 or Paddy power are 1000 time better and won’t treat you like a criminal

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Very quick response from one of customer service Very helpful and straight forward

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I had a query with one of the offers and I was connected with Belen who answered my query quickly and efficiently. Very happy with the offers on the site and the customer service too.

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Deposit after deposit and nothing but scraps, only play 10p and 20p slots but after 12 10 deposits and never reaching 20 I’ve given up, if it was about luck and RPG then at least once or twice I’d of hit the 20 Mark, my advice don’t bother with slots on here

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Belen was very helpful and quickly resolved my query regarding a welcome offer.

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Had to ask a couple of questions about an ongoing offer on Parimatch. Got straight through to them without a wait and Belen on the live chat was excellent and helped me out in just a couple of minutes. Well done!

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Slot are rigged here watch out playing on here people W.a.n.k.e.r.s betvictor

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Belen very helpful on the chat, helping me with a promotion that I’d accidentally missed out on and they credited my account with it very quickly. Thank you Belen!

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Great customer service, especially from Orsi, friendly and solved my problem

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The rules that the UK government has set allowing all betting sites to ask for proof of income has basically put the power back into the hands of sites like BetVictor, technically these sites should ask for this before you start to gamble, but, because the rules are very sketchy, all of these sites will only ask for this if and when you win a substantial amount of money as they know most people will either not be able to provide this or will be unwilling to provide it.This allows them to legally keep your winnings.Gambling in the UK has been ruined in general with them lowering the limits on the FOBT machines, forcing people to go online, giving them no rights what so ever. My advice if you do gamble, deposit small amounts and withdraw small amounts, don’t go big as they WILL restrict you

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Extremely dissapointed with Bet Victor I’ve tried to contact them on numerous occasions since before Christmas 22 and still haven’t recievd a reply it is now 17/1/23.So I have decided to close my account and take the hit them taking money which they shouldn’t have.

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Antony who spoke to me was very helpful and kind. Couldn’t have asked for a nicer advisor to talk to. Helped me as best he could.

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Mar was an excellent help helping reverse money out of the casino and into the sportsbook. She was quick, and very helpful!

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Helped me with every question I had and helped resolve a problem I didn’t see communication on before. +++

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Ok bet vic you say you are a transparent honest company. So let’s test you . Why do you restrict winning punters even when its small but consistent profits . But don’t restrict loosing punters. We no the answer. But are you going to be the first betting company in history to admit you get rid of winning punters very quickly. Why don’t you at least say to them you are a winner we don’t want you . Instead you say its a traders decision thank you and goodbye. A proper bookie doesn’t get rid of winning punters just because they make a couple of hundred. So you are not proper bookies so please don’t call yourself one. We don’t need to talk in private give youe answer in detail on here. Your script will not help you with this unfortunately

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Rarely write reviews and especially less so for bookmakers as their not typically known for great customer service but I wanted to highlight the excellent support I received from Keith when I had issues with my account being deleted due to inactivity and then issues creating a new account. Thanks Keith!

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The customer support team were excellent in dealing with my Querie, sorted in no time. Many thanks.

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My favourite betting site of bookmaker ! Very good odds and the app is well done ! Great

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I had an issue with my sigh up offer and was very satisfactory dealt with by Jamie who helped me with my query and gave me options on what I could get and this was dealt with very quickly via the online chat. Great customer service! – thanks Jamie

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I am from Ontario Canada. I had so many issues with deposits! I would have to see what would happen if I tried to make a withdrawal! Not necessarily the sites fault, but their partner who manages the transfers. I never had the chance to try to take some home – the slots don’t pay here. Seriously, I’ve played other casinos online, and this was not just bad luck. The site is an attempt at a good site, but I’m surprised to read other reviews that they have been around over 10 years. It needs some work. Not a go to for slots. You can’t even scroll nicely through the games.

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My experience with the casino was positive so far ,being playing for half a year on the slots, lost some, won some. The deposits are quick, no extra fees like other bull.. websites, withdraw are quick in my opinion, max 1 day. I haven’t used the customer service so i don’t know what is like, but the documents requested were processed in a decent amount of time. I like betting on football aswel and there aren’t enough options to choose in comparison with other websites

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Had an issue with a welcome offer and Christina sorted it out instantly with no fuss Excellent customer service

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My live chat with pavalo was very friendly straight to the point knew his information with In minutes very help thank u

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