BetNeptune Review

Very pleasant people but seem very disorganised – currently awaiting third attempt to deliver a piece of undamaged furniture.

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Really poor customer service. Bought a small bookcase 1500+. Arrived without shelves. Was informed by the delivery team they would be posted out. Given the item is in stock I expected express delivery! After 1 week of waiting, I get an email to inform me the shelves will be delivered in 2.5months. Cant get anywhere with the girl I have been allocated to in customer services via email as English is clearly not her first language. Just a shambles. No offer of compensation. Is it really so difficult to open a box of a bookcase that is in stock, send out the shelves and rather replace the ones that were removed from the box and repackage for sale? Alternatively, send out another bookcase that is complete and remove the one that is lacking the shelves.

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Really good customer service. My delivery was well packed and the updates about posting were helpful. I am delighted with my Neptune goods.

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This spring it was time to redecorate our small hall and kitchen, but where to start with colours? We had previously used Neptune paint and had liked the results, so which colour to choose? We have previously shopped in the York store, so I gave the store a ring not really expecting anyone would have the time to discuss my small decoration project. But next day Hayley from the store rang me and asked that I send pictures so she could look at the space. Then she spent a good while with me on the phone making suggestions of colours that would suit the space, also suggesting that I use the sample pots to try out colour combinations. We have now finished the decorating and we love the results. I am so impressed that Hayley spent that time with me on what for them must be a small project, but means we will certainly keep going back to the company in the future.

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Very good service from Neptune, ordered 5 lights, within the week they had arrived very well packed and in excellent condition

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I recently bought a Spritsail Square Parasol online. Delivery and set up of the parasol was quick and efficient the delivery guys showed me how the parasol worked which is very easy.The parasol is a beautiful well designed piece of kit. Sturdy, stylish and provides a lot of shade on my patio.

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Excellent service from website to delivery. The products arrived efficiently and well packaged. The items I purchased were beautiful as always.

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I ordered some Isoguard to refinish some furniture. Postage isnt cheap and it took 6 days for dispatch and delivery. Sadly, UPS claimed to deliver my parcel but did not. This is not Neptunes fault. However, I called them the next day and was promised a call back pending investigation with the courier (UPS). No phone call received. I called again on Friday and was again promised investigation and a call back. Nothing received. On Monday, I shared my frustration and finally had someone do something. In the end, a replacement product was sent out with an apology. From placing my order to actually receiving the goods was 13 days. Given the financial outlay for this product, I was disappointed in Neptunes overall service. UPS was the source of the problem but I shouldnt have to chase the company three days running to seek resolution.

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Lovely staff, great customer service, top quality furniture and kitchens, all delivered and assembled with a huge amount of care and attention to detail. Honestly can’t fault them!

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Neptune stores are always an inspiration on design.Visited your Canterbury store and the staff were all very accommodating,friendly and helpful.Decided to purchase our table lamp on line which was very straightforward unfortunately your courier UPS did not match your excellence and failed to deliver part of the order.You kindly sorted out the problem and we received the lamp via your ‘White glove service’. Many Thanks

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Lovely products, reduced in the sale delivered safety. I have taken one star off as one product was out of stock and I wasnt updated. I was given a delivery date of October for something I purchased in July. I couldnt swap the out of stock product for one that was so accepted a refund for the out of stock product. Seems silly and money lost really for Neptune. That said the lady I spoke with was lovely and arranged for part of my order to by cancelled and refunded promptly so that the in stock products could be delivered. No plastic packaging was also a big plus for me.

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Very helpful and friendlywhen I phoned with a query about the item prior to ordering. Fast delivery. Extremely well packaged. Fabulous item as always.

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We recently received delivery of a Henley corner TV unit painted in Driftwood, it is a quality piece of furniture and we are delighted with it.

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Used the home design service, great mood boards and worked with us on ideas and guidance to achieve the look and feel that we were aiming for and have created a peaceful, timeless and relaxing space.

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Lovely shop and staff, very helpful when placing order, email updates on delivery, delivery drivers very nice, assembled furniture positioned it in room, took all packing away

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Great outdoor dining table. All delivered, unpacked and put together as promised (& on time). This is why we are repeat customers ?

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Whatever the issue Neptune have been calm constructive and helpful. The customer service has been exemplary and matches the finished kitchen for quality

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This is good paint that applies well . Very good range of colours and swatches and trial pots available . It is expensive however . Bath shop was very obliging in person and on the phone .I do think that a delivery period of 7 to 10 days is far too long . Most people want paint quickly once a decision is made .

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Furniture quality and choice is excellent.Staff very helpful and knowledgeable but also friendly Store is a pleasure to visit

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Delighted with our new parasol although we had hoped that the actual cover itself would have had a strap or similar to keep the fabric together when down.

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Bet y helpful staff know there product very well and they understand there stock. Have tried to shop at other Neptune stores. In future I will only go to Winchester well done guys

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My third order from Neptune with superb products as before. Information about delivery clear & precise. Delivery people arrived during the heatwave promptly & ensured we were happy before leaving. All in all, another good experience from Neptune.

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Always been pleased with Neptune both on quality and customer service. We have had a couple of issues of delayed deliveries beyond their control but we have always been given regular updates and kept in touch. Thank you. Highly recommend

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Lovely crockery. Took a while to arrive – over a week from ordering, but very happy with my purchase . Thank you ?

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Absolutely love the superb merchandising and brilliant use of colours. Also they have fantastic ideas , bringing looks together and creating different moods . Great quality products .It is always a treat to visit.

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We visited first and asked for help which was given with a smile and a helpfulness. We paid for a home vist after we had returned to discuss itmes we liked or disliked. The visit was first class and followed by our home visit to measure up. We returned to Cheltenham shop to go through again for both our living room and master bedroom. The presentation pack was amazing. Everything was order and an approx delivery time given which was kept. The person who looked after us came to us at home for the delivery and also brought other accesories,many of which we kept.We did not want to visit numerous shops as we live a long way away from our new home and wanted a one stop shop to select and have help and delivery. Other than one small problem with delivery everything worked as promised to us.We wouldn’t hesitate to reccomend Neptune to anyone wanting to furnish a home.

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From entering to leaving the York premises, and to the delivery of our purchase, we recieved a first class service, excellent advice, and with a very attentive and personal approach from everyone we dealt with. Thank you.

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We asked Neptunes Bury St Edmunds branch for assistance to sort out our living room layout. We met with Gail Norfolk and she later visited our house to see the problems for herself. The ideas she shared with us showed a real understanding of what we were seeking to achieve and the design proposal we subsequently received was comprehensive and beautifully presented. We were given options to furnish the whole room from scratch or to use a mix of old and new. We opted for the latter, buying new shelving units and armchairs from Neptune but, had our existing sofa and another chair recovered in fabrics that tied in with the designers plan. Other small items ended up as a mix of Neptune products and things we sourced elsewhere. The result is brilliant, something we would have struggled to achieve without Gails help and support.

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We are so glad we chose Neptune Chester for our kitchen. The design process was extremely easy and uncomplicated. Our Chichester kitchen looks amazing and the staff have been extremely professional combined with outstanding customer service; nothing has been too much trouble.

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On Tuesday, 26 July my wife and I attended a “Conversation with Eva Sonaike and Claudia Baillie”. What a fantastic experience! It was great to listen to the discussions between Claudia and Eva and to the advice that they gave to attendees regarding the use of colour, pattern and prints in their homes. It seems that the secret is to be true to yourself and to trial prospective colours, textures and prints in different light at different times of day. It was just the sort of guidance that we needed as we embark on the journey of decorating our new home. In summary, expert presenters, authoritative, common-sense advice and super hospitality from the Neptune Team! Thank you for a lovely evening.

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We had a very good experience instore (Cheltenham) and subsequently ordering. There was a long leadtime to get the armchair (which we had been told about) and were told it was a few days longer. Then it was booked in and delivered when they said it would be.

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excited to find this furniture store in a place where not typical high street. Parking is available literally in front of the stores. Modern designed furniture and quality nice little things as well. Really love it and worth visiting.

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It would have been helpful to have had updates regarding specific delivery date and not delivery will be between 15th -21st , parcel was delivered on the 21st.

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Great service, we went to the Southport store and we were well looked after. We ordered 3 small tables and they were delivered 6 days later. The tables were well packed and the delivery team unpacked them for us to inspect.I am very happy to recommend 100%

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Very unusual company. They actually keep items in stock! Their local showroom is excellent with first class staff who are courteous, interested and effective. They have delivered 5 times to us. Each time was exactly as agreed and the delivery staff on every occasion have been polite, helpful and effective. Product quality is excellent. Not cheap but well worth it!

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I have loved Neptune for years. greatly looked forward to buying my new home and shopping at Neptune. having spent several thousand pounds doing just that I remain hugely disappointed. the staff at store although polite on the surface quickly became arrogant and superior. the service appalling. the wait for goods ridiculous. Correspondence from the store insulting and reflective of staffs poor attitude and superior status. are they spending thousands in store? I think not. Overall I will not be recommending Neptune to friends and family. I would not recommend the store at all

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Ordered 8 glass bottle items and they arrived in one box with no separation or padding for each. They were clanking around in the box and tops had come off/broken and liquid had poured out covering most items, seeped through the box and onto my floorboards. Was very shocked at this packaging – probably the worst I’ve received from any retailer and not what you’d expect from Neptune! A date has been arranged for their collection.

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I have never experienced such a diabolical service in my whole life. My grandaughter chose a voucher as a wedding present which was ordered on July 11th which never arrived and her wedding was on July 23rd

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My paint sample was delivered by ups to address miles away from me after waiting 7-10 days for delivery? So I ordered another and was told it would be aNother 7 to 10 days delivery again by ups so I cancelled and decided to buy paint elsewhere. Very disappointing service and I wouldn’t recommend

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As always a trip to the Neptune store in Swindon is an absolute pleasure.The staff are just the nicest people you could ever meet, so friendly helpful and nothing is too much trouble for them.I honestly feel like I am going to meet good friends as well as find some amazing items Thank you to you all.

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Although quite a long lead time, my chairs arrived on the date promised and the delivery was very efficient. The chairs are very comfortable and appear to be well made.I would definitely shop at Neptune again.

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Neptune Hove, Julia in particular, is outstanding to work with. She understands the brief, is inspiring, professional and hugely creative.

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Ordered a chest of drawers which were well made with soft close drawers and detailed woodwork at the side. V happy with delivery and set up in room. I was able to see it on show in the Chiswick show room so ordering online was then easy.

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Recently ordered the Buckingham mirror. It came really well packaged, probably the best packaging I’ve ever seen. The courier service is very good, ringing to see if the delivery day suits or not. The mirror itself looks amazing up on the wall, delighted with my purchase

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Gianni and the staff at Neptune were incredible helpful. We purchased a dining table and chairs that we are very pleased with. The store is very lovely and welcoming and we will definitely be going back for future purchases.

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Paulina and her team at the cafe at Neptune HQ are wonderful. They are professional, friendly, kind and their customer service is exceptional. The food is beautiful. And always wonderfully presented. It is one of my favourite places to visit. Thank you Paulina xx

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Bought few accessories from Neptune and they are all first class. The quality is very good and the packaging and delivery was perfect too.

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Absolutely love this store, the team are always so friendly and helpful. Weve just purchased a load of new crockery, cutlery, some lamps and shades as well as other accessories all of which are stunning pieces and such lovely quality.

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I think that it took a very long time for my parcel to arrive despite paying significant postal charges. Also, the body cream had no scent at all and has been returned. Returns process however was very straight forward.

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The products are good but prices have risen significantly. The delivery staff are fabulous but I had a problem with an item and when I went into the Edgbaston store to discuss, one of the assistants gave a look to a colleague behind my back which made me feel really uncomfortable

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